Sep <var data-var='date'>15</var>, <var data-var='time'>06:29</var> EDT Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app. Sep <var data-var='date'>15</var>, <var data-var='time'>06:22</var> EDT Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience. Sep <var data-var='date'>15</var>, <var data-var='time'>06:17</var> EDT Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned! Sep <var data-var='date'>15</var>, <var data-var='time'>05:49</var> EDT Investigating - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Interruption to SmartCamera Online Services

Sep <var data-var='date'>23</var>, <var data-var='time'>16:23</var> EDT Update - The fix has been deployed to the vast majority of affected thermostats. A small number of Smart Thermostat Premium devices are still affected. If your device is running 4.10.7.44, it has not been upgraded due to additional third-party approval or testing required. We are working with third-party partners to resolve the issue for all remaining affected thermostats as soon as possible. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> EDT Monitoring - A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:12</var> EDT Identified - We’ve identified a bug impacting Smart Thermostat Premium and SmartThermostat with voice control, which is causing temperatures to read higher than they should. We’re actively working on a fix, and will provide updates as soon as possible on an estimated resolution.

Bug impacting Smart Thermostat Premium and SmartThermostat With voice control

Jul <var data-var='date'>29</var>, <var data-var='time'>14:38</var> EDT Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app. Jul <var data-var='date'>29</var>, <var data-var='time'>14:30</var> EDT Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience. Jul <var data-var='date'>29</var>, <var data-var='time'>14:01</var> EDT Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned! Jul <var data-var='date'>29</var>, <var data-var='time'>10:37</var> EDT Update - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some customers might be noticing they are intermittently unable to access their SmartCameras from the ecobee app. Recordings and security events will still work as normal. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates. Jul <var data-var='date'>29</var>, <var data-var='time'>10:31</var> EDT Investigating - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCameras from the Home Page for a small period of time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Jun <var data-var='date'>24</var>, <var data-var='time'>06:27</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:31</var> EDT Scheduled - On June 24, 2026 from 6:00-6:30 ET, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Planned Server Maintenance Announcement

Jun <var data-var='date'>11</var>, <var data-var='time'>14:15</var> EDT Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser. Jun <var data-var='date'>11</var>, <var data-var='time'>14:10</var> EDT Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly. Jun <var data-var='date'>11</var>, <var data-var='time'>14:00</var> EDT Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Interruption to ecobee Mobile Services

May <var data-var='date'>19</var>, <var data-var='time'>17:14</var> EDT Resolved - Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app. May <var data-var='date'>19</var>, <var data-var='time'>16:41</var> EDT Monitoring - We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience. May <var data-var='date'>19</var>, <var data-var='time'>16:40</var> EDT Identified - Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix. May <var data-var='date'>19</var>, <var data-var='time'>16:28</var> EDT Investigating - We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Interruption to ecobee Integration Services

May <var data-var='date'>19</var>, <var data-var='time'>17:13</var> EDT Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app. May <var data-var='date'>19</var>, <var data-var='time'>16:42</var> EDT Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again. May <var data-var='date'>19</var>, <var data-var='time'>16:39</var> EDT Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal. May <var data-var='date'>19</var>, <var data-var='time'>16:16</var> EDT Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Interruption to Thermostat Online Services

May <var data-var='date'>18</var>, <var data-var='time'>23:27</var> EDT Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser. May <var data-var='date'>18</var>, <var data-var='time'>23:17</var> EDT Update - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly. May <var data-var='date'>18</var>, <var data-var='time'>23:17</var> EDT Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly. May <var data-var='date'>18</var>, <var data-var='time'>21:56</var> EDT Update - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon. May <var data-var='date'>18</var>, <var data-var='time'>21:54</var> EDT Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

May <var data-var='date'> 6</var>, <var data-var='time'>10:09</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>09:39</var> EDT Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'> 6</var>, <var data-var='time'>09:05</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> EDT Scheduled - On May 6, 2026 from 9:00am-10:00 EDT, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Apr <var data-var='date'>30</var>, <var data-var='time'>15:47</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>15:41</var> EDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>30</var>, <var data-var='time'>14:02</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>12:32</var> EDT Scheduled - On April 30, 2026 from 2:00pm-3:00pm EDT, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> EDT Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app. Apr <var data-var='date'> 2</var>, <var data-var='time'>09:34</var> EDT Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Mar <var data-var='date'>19</var>, <var data-var='time'>18:43</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>17:37</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>19</var>, <var data-var='time'>16:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>16:53</var> EDT Update - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Mar <var data-var='date'>19</var>, <var data-var='time'>16:49</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>16:45</var> EDT Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Feb <var data-var='date'>27</var>, <var data-var='time'>04:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>27</var>, <var data-var='time'>03:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>17:04</var> EST Scheduled - On 27th, February from 3 AM – 4 AM ET, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Feb <var data-var='date'>23</var>, <var data-var='time'>17:07</var> EST Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app. Feb <var data-var='date'>23</var>, <var data-var='time'>16:42</var> EST Update - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal. Feb <var data-var='date'>23</var>, <var data-var='time'>16:40</var> EST Identified - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Thermostat Runtime Reports Slowness

Jan <var data-var='date'>28</var>, <var data-var='time'>10:52</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>15:03</var> EST Scheduled - On 28th, January from 10:00 AM – 11:00 AM EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Jan <var data-var='date'>19</var>, <var data-var='time'>14:23</var> EST Resolved - Case closed! The incident we were experiencing with Professional Monitoring has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>13:38</var> EST Monitoring - Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience. Jan <var data-var='date'>19</var>, <var data-var='time'>13:16</var> EST Investigating - We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Interruption to ecobee Smart Security Online Services

Jan <var data-var='date'>10</var>, <var data-var='time'>01:33</var> EST Resolved - The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app. Jan <var data-var='date'> 9</var>, <var data-var='time'>21:35</var> EST Investigating - We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

ecobee Integration Services

Dec <var data-var='date'>18</var>, <var data-var='time'>16:15</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>15:45</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>15:25</var> EST Scheduled - On 18th, December from 3:45 PM – 4:15 PM EST, we’ll be performing some scheduled eco+ improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Dec <var data-var='date'>16</var>, <var data-var='time'>11:30</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>10:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>15:28</var> EST Scheduled - On 16th, December from 10:30 AM – 11:30 AM EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Dec <var data-var='date'>10</var>, <var data-var='time'>06:30</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> EST Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> EST Scheduled - On Dec, 10th from 6AM to 6:40AM EST, we’ll be performing some scheduled improvements. The important thing to know is that all ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!

Nov <var data-var='date'>18</var>, <var data-var='time'>13:45</var> EST Resolved - And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser. Nov <var data-var='date'>18</var>, <var data-var='time'>11:49</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>10:53</var> EST Update - We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible. Nov <var data-var='date'>18</var>, <var data-var='time'>10:52</var> EST Update - We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible. Nov <var data-var='date'>18</var>, <var data-var='time'>09:43</var> EST Update - We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible. Nov <var data-var='date'>18</var>, <var data-var='time'>09:42</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:37</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:36</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:34</var> EST Identified - Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

Interruption to ecobee services

Oct <var data-var='date'>24</var>, <var data-var='time'>14:42</var> EDT Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser. Oct <var data-var='date'>24</var>, <var data-var='time'>14:33</var> EDT Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Oct <var data-var='date'>21</var>, <var data-var='time'>04:58</var> EDT Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app. Oct <var data-var='date'>20</var>, <var data-var='time'>12:23</var> EDT Update - Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available Oct <var data-var='date'>20</var>, <var data-var='time'>12:18</var> EDT Monitoring - We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Oct <var data-var='date'>20</var>, <var data-var='time'>10:48</var> EDT Resolved - Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>06:07</var> EDT Monitoring - A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things. Oct <var data-var='date'>20</var>, <var data-var='time'>03:48</var> EDT Identified - We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

Interruption to Alexa Voice Service

Oct <var data-var='date'>20</var>, <var data-var='time'>09:42</var> EDT Resolved - Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app. Oct <var data-var='date'>20</var>, <var data-var='time'>06:52</var> EDT Monitoring - The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>06:06</var> EDT Identified - We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible. Oct <var data-var='date'>20</var>, <var data-var='time'>06:04</var> EDT Investigating - We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Is ecobee down?

ecobee status is UP

Lastest published events

Interruption to SmartCamera Online Services

Bug impacting Smart Thermostat Premium and SmartThermostat With voice control

Interruption to SmartCamera Online Services

ecobee Services, Components and Regions

Recent ecobee events

Interruption to SmartCamera Online Services

Bug impacting Smart Thermostat Premium and SmartThermostat With voice control

Interruption to SmartCamera Online Services

Planned Server Maintenance Announcement

Interruption to ecobee Mobile Services

Interruption to ecobee Integration Services