THIS IS A SCHEDULED EVENT Jul <var data-var='date'>12</var>, <var data-var='time'>05:00</var> - <var data-var='time'>08:00</var> UTC Jul <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-07-12 05:00 UTC End: 2026-07-12 08:00 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during 3-hour window. Normal operations will remain fully stable once the maintenance concludes.

[Colombia] PSE Scheduled maintenance - part 2

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>12</var>, <var data-var='time'>02:00</var> - <var data-var='time'>10:00</var> UTC Jul <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-07-12 02:00 UTC End: 2026-07-12 10:00 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during 8-hour window. Normal operations will remain fully stable once the maintenance concludes.

[Colombia] PSE Scheduled maintenance

Jul <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:46</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:44</var> UTC Scheduled - Payment method(s): USSD, Cards. Country: Nigeria Start: 2026-07-07 20:00 UTC End: 2026-07-07 22:00 UTC Impact: We like to inform you that one of our partners will be conducting a scheduled maintenance on it infrastructure. USSD and Cards may experience downtime of 30 to 45 minutes in this 2 hour window.

[Cards][USSD] Scheduled maintenance

Jul <var data-var='date'> 7</var>, <var data-var='time'>21:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:04</var> UTC Update - Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:52</var> UTC Monitoring - Minimum impact observed in Cash-in operations, and Pix Automatico. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:41</var> UTC Identified - Payment method(s): PIX Country: Brazil Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.

[Brazil][PIX] Payment processing degradation

Jul <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> UTC Update - Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incident has been resolved Jul <var data-var='date'> 6</var>, <var data-var='time'>19:59</var> UTC Update - Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incidente has been resolved Jul <var data-var='date'> 6</var>, <var data-var='time'>19:51</var> UTC Investigating - Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:51</var> UTC Identified - Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.

[Payout][Mexico] SPEI Outage - Arcus

Jul <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC Resolved - Payment method(s): E-Wallet Country: Colombia Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally. Jul <var data-var='date'> 6</var>, <var data-var='time'>03:58</var> UTC Identified - Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

[Colombia][E-Wallet] Payment processing degradation

Jul <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>19:52</var> UTC Scheduled - Payment method(s): Fawry Country: Egypt Start: 2026-07-06 01:00 UTC End: 2026-07-06 04:00 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by Fawry on their network service infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in Fawry transaction processing during this 3-hour window. Normal operations are expected to resume immediately following the completion of the maintenance.

[Egypt][Fawry] Scheduled maintenance

Jul <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>04:52</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-07-05 02:00 UTC End: 2026-07-05 07:00 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during 5-hour window. Normal operations will remain fully stable once the maintenance concludes.

Jul <var data-var='date'> 5</var>, <var data-var='time'>02:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>20:17</var> UTC Scheduled - Payment method(s): Capitec Pay Country: South Africa Start: 2026-07-04 23:00 UTC End: 2026-07-05 02:00 UTC Impact: We would like to inform you about a scheduled maintenance on one of our partners. This is an issuer maintenance that will only affect transactions utilizing Capitec services, including Capitec Pay. Despite all contingency measures, occasional intermittency or transaction rejections may occur for these specific Capitec payment methods during the 3-hour maintenance window.

[South Africa][Capitec] Scheduled maintenance

Jul <var data-var='date'> 4</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>20:17</var> UTC Scheduled - Payment method(s): PagoEfectivo Country: Peru Start: 2026-07-04 01:30 UTC End: 2026-07-04 02:30 UTC Impact: We would like to inform you about a scheduled maintenance on one of our partners. This is an issuer maintenance that will only affect transactions utilizing BCP services, including PagoEfectivo. Despite all contingency measures occasional intermittency or transaction rejections may occur for these specific BCP payment methods during the 1-hour maintenance window. Normal operations are expected to resume immediately following the completion of the maintenance.

[Peru][PagoEfectivo] Scheduled Maintenance

Jul <var data-var='date'> 1</var>, <var data-var='time'>01:47</var> UTC Resolved - This incident has been resolved. We are now monitoring the service for full stability. Jul <var data-var='date'> 1</var>, <var data-var='time'>01:30</var> UTC Update - We have identified the cause of the degradation affecting PIX transactions and, together with our partners, are applying a fix to restore full service. We will confirm once the issue is fully resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>01:28</var> UTC Identified - Payment method(s): PIX Country: Brazil Impact: We are currently observing instability affecting PIX transactions in Brazil. A portion of payments may be failing or experiencing delays. Our team is investigating and will share further updates as more information becomes available.

Jun <var data-var='date'>29</var>, <var data-var='time'>18:45</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Monitoring - Payment method(s): PagoEfectivo Country: Peru Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.

[Peru][PagoEfectivo] Payments temporarily unavailable

Jun <var data-var='date'>29</var>, <var data-var='time'>09:01</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:34</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-06-29 06:00 UTC End: 2026-06-29 09:00 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during this 3-hour window. Normal operations will remain fully stable once the maintenance concludes.

Jun <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>06:50</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-06-29 06:00 UTC End: 2026-06-29 09:00 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during 3-hour window. Normal operations will remain fully stable once the maintenance concludes.

Jun <var data-var='date'>28</var>, <var data-var='time'>03:10</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:34</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-06-28 03:00 UTC End: 2026-06-28 03:10 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during this 10-minute window. Normal operations will remain fully stable once the maintenance concludes.

Jun <var data-var='date'>28</var>, <var data-var='time'>03:10</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>03:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>06:50</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-06-28 03:00 UTC End: 2026-06-28 03:10 UTC Impact: We would like to inform you that one of our partners, will be conducting scheduled maintenance on the PSE database infrastructure. Despite all contingency measures, it is possible that occasional interruptions or temporary unavailability may occur in PSE transaction processing during 10-minute window. Normal operations will remain fully stable once the maintenance concludes.

Jun <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>21:17</var> UTC Scheduled - Payment method(s): USSD Country: Nigeria Start: 2026-06-27 20:00 UTC End: 2026-06-27 22:00 UTC Impact: we would like to inform you that one of our partners will be conducting a scheduled maintenance on it infrastructure. USSD may experience downtime of 30 to 45 minutes in this 2 hour window.

[Cards] Scheduled maintenance

Jun <var data-var='date'>27</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>21:33</var> UTC Scheduled - Payment method(s): SPEI Country: Mexico Start: 2026-06-27 12:00 UTC End: 2026-06-27 12:30 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by one of our partners on their service infrastructure. Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally. PayIn confirmations also may experience delay in confirmation.

[Mexico][Payouts][PayIn] SPEI Scheduled

Jun <var data-var='date'>25</var>, <var data-var='time'>22:26</var> UTC Resolved - This incident has been resolved. We will continue monitoring closely to ensure full stability. We apologize for any inconvenience caused during this situation. Jun <var data-var='date'>25</var>, <var data-var='time'>22:02</var> UTC Monitoring - The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly. Jun <var data-var='date'>25</var>, <var data-var='time'>20:59</var> UTC Update - A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored. Jun <var data-var='date'>25</var>, <var data-var='time'>20:17</var> UTC Update - We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly. Jun <var data-var='date'>25</var>, <var data-var='time'>19:43</var> UTC Investigating - Payment method(s): PIX Country: Brazil Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.

[Brazil][PIX] Payment rejections affecting Banco do Brasil accounts

Jun <var data-var='date'>25</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>14:54</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>24</var>, <var data-var='time'>01:57</var> UTC Scheduled - Payment method(s): Cards (Credit/Debit) Country: Argentina Start: 2026-06-25 04:00 UTC End: 2026-06-25 12:00 UTC Impact: Despite all contingency measures, credit and debit card transactions in Argentina may experience temporary unavailability during this external maintenance.

[Argentina][Tokenization Service][Cards] Scheduled maintenance for card processing

Jun <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:33</var> UTC Scheduled - Payment method(s): SPEI Country: Mexico Start: 2026-06-25 03:00 UTC End: 2026-06-25 07:00 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by one of our partners on their service infrastructure. Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

[Mexico][Payouts] Scheduled maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>21:22</var> UTC Scheduled - Payment method(s): PIX Country: Brazil Start: 2026-06-25 06:00 UTC End: 2026-06-25 06:30 UTC Impact: We have an emergency maintenance window for one of our PIX partners to upgrade their system in order to comply with BACEN's catalogue changes going live 28/06. During the window we expect up to 10 minutes of intermittence in all PIX operations (Pay-in, Pay-out, Payments, and Refunds))

[Brazil][PIX] Emergency Maintenance for BACEN catalog update

Jun <var data-var='date'>23</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:33</var> UTC Scheduled - Payment method(s): SPEI Country: Mexico Start: 2026-06-23 05:00 UTC End: 2026-06-23 05:30 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by one of our partners on their service infrastructure. Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

[Mexico][PayOuts] SPEI Scheduled maintenance

Jun <var data-var='date'>22</var>, <var data-var='time'>14:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>14:06</var> UTC Update - We are observing successful transactions and will continue to monitor to ensure full stability. Jun <var data-var='date'>22</var>, <var data-var='time'>13:56</var> UTC Monitoring - A fix has been applied and we are monitoring the stability of card transactions regarding our partner. Jun <var data-var='date'>22</var>, <var data-var='time'>13:42</var> UTC Identified - Payment method(s): Cards (credit/debit) Country: Colombia Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.

[Colombia][Cards] Transaction failures

Jun <var data-var='date'>19</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>14:22</var> UTC Scheduled - Payment method(s): SPEI Country: México Start: 2026-06-19 02:00 UTC End: 2026-06-19 02:30 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by one of our partners  on their service infrastructure. Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Is EBANX down?

EBANX status is UP

Lastest published events

[Cards][USSD] Scheduled maintenance

[Brazil][PIX] Payment processing degradation

[Payout][Mexico] SPEI Outage - Arcus

EBANX Services, Components and Regions

Recent EBANX events

[Colombia] PSE Scheduled maintenance - part 2

[Colombia] PSE Scheduled maintenance

[Cards][USSD] Scheduled maintenance

[Brazil][PIX] Payment processing degradation

[Payout][Mexico] SPEI Outage - Arcus

[Colombia][E-Wallet] Payment processing degradation

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Is EBANX down?

EBANX status is UP

Lastest published events

[Cards][USSD] Scheduled maintenance

[Brazil][PIX] Payment processing degradation

[Payout][Mexico] SPEI Outage - Arcus

EBANX Services, Components and Regions

Recent EBANX events

[Colombia] PSE Scheduled maintenance - part 2

[Colombia] PSE Scheduled maintenance

[Cards][USSD] Scheduled maintenance

[Brazil][PIX] Payment processing degradation

[Payout][Mexico] SPEI Outage - Arcus

[Colombia][E-Wallet] Payment processing degradation

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!