THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>04:00</var> - <var data-var='time'>12:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>12:21</var> UTC Scheduled - Payment method(s): Cards Country: Argentina Start: 2026-08-26 04:00 UTC End: 2026-08-26 12:00 UTC Impact: A scheduled maintenance will be performed by our partner in Argentina, affecting Cards . During the window, the impact will be on payment authorization, payment confirmation and refunds, which may present delays. Normal operations are expected to resume right after the maintenance is completed.

[Argentina][Cards] Scheduled maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:30</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>18:34</var> UTC Scheduled - Payment method(s): Bre-b Country: Colombia Start: 2026-08-24 08:00 UTC End: 2026-08-24 09:30 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Colombia, affecting Bre-B. During the window, the impact will be on payment creation and payment confirmation, which may present intermittent delays and failures. Normal operations are expected to resume right after the maintenance is completed.

[Colombia][Bre-b] Scheduled maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>06:00</var> - <var data-var='time'>09:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>18:33</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-08-24 06:00 UTC End: 2026-08-24 09:00 UTC Impact: We would like to inform you about a  scheduled maintenance will be performed by one of our partner in Colombia, affecting PSE. During the window, the impact will be on payment creation and payment confirmation, which may present intermittent delays, failures, and declines. Normal operations are expected to resume right after the maintenance is completed.

[Colombia][PSE] Scheduled maintenance - Part 2

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>03:00</var> - <var data-var='time'>03:10</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>18:33</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-08-24 03:00 UTC End: 2026-08-24 03:10 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Colombia, affecting PSE. During the window, the impact will be on payment creation and payment confirmation, which may present intermittent delays, failures, and declines. Normal operations are expected to resume right after the maintenance is completed.

[Colombia][PSE] Scheduled maintenance - part 1

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>22</var>, <var data-var='time'>05:00</var> - <var data-var='time'>08:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>12:59</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-08-22 05:00 UTC End: 2026-08-22 08:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by our partner in Colombia, affecting PSE . During the window, the impact will be on payment confirmation and payment creation, which may present intermittent delays and failures. Normal operations are expected to resume right after the maintenance is completed.

[Colombia][PSE] Scheduled maintenance - PART 2

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>22</var>, <var data-var='time'>04:00</var> - <var data-var='time'>07:30</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>17:15</var> UTC Scheduled - Payment method(s): Cards Country: Ecuador Start: 2026-08-22 04:00 UTC End: 2026-08-22 07:30 UTC Impact: We would like to inform you about a scheduled maintenance activity performed by our partner in Ecuador, consisting of contingency activation and failback tests on the Interdin authorizing center. During the maintenance window brief intermittencies may occur while the tests are being performed. Transactions on other card networks are expected to remain unaffected. Normal operations are expected to resume immediately following the completion of the maintenance.

[Ecuador][Cards] Scheduled maintenance

Aug <var data-var='date'>22</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>17:05</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-08-22 02:00 UTC End: 2026-08-22 10:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Colombia, affecting PSE. During the window, the impact will be on payment confirmation, which may present intermittent delays. Normal operations are expected to resume right after the maintenance is completed.

[Colombia][PSE] Scheduled maintenance

Aug <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>18:33</var> UTC Scheduled - Payment method(s): Capitec Pay Country: South Africa Start: 2026-08-21 23:00 UTC End: 2026-08-22 00:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our local payment partners in South Africa, affecting Capitec Pay. During the window, the impact will be on payment confirmation, which may present intermittent delays and failures. Normal operations are expected to resume right after the maintenance is completed.

[South Africa][CapitecPay] Scheduled maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>16:12</var> UTC Scheduled - Payment method(s): Cards Country: Ecuador Start: 2026-08-20 05:00 UTC End: 2026-08-20 09:00 UTC Impact: We are reviewing a scheduled maintenance will be performed by a local card network in Ecuador, affecting Cards only. During the window, payment creation and payment confirmation may experience intermittent declines or timeouts. Normal operations are expected to resume right after the maintenance is completed.

[Ecuador ][Cards] Scheduled maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>05:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>22:43</var> UTC Scheduled - Payment method(s): E-wallet Country: Peru Start: 2026-08-20 05:00 UTC End: 2026-08-20 07:00 UTC Impact: A scheduled maintenance will be performed by one of our local payment partners in Peru, affecting payouts. During the window, the impact will be on payment creation and payment confirmation, which may present intermittent delays and failures. Normal operations are expected to resume right after the maintenance is completed.

[Peru][Payouts] Scheduled maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>19:12</var> UTC Scheduled - Payment method(s): PagoEfectivo Country: Peru Start: 2026-08-20 04:00 UTC End: 2026-08-20 06:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by our partner in Peru, affecting PagoEfectivo only. During the window, intermittency may occur during payment creation and payment confirmation. Normal operations are expected to resume right after the maintenance is completed.

[Peru][PagoEfectivo] Scheduled maintenance

Aug <var data-var='date'>18</var>, <var data-var='time'>20:13</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>20:09</var> UTC Monitoring - The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery Aug <var data-var='date'>18</var>, <var data-var='time'>20:06</var> UTC Investigating - Payment method(s): PIX Country: Brazil Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.

[Brazil][PIX] Conversion rate reduction

Aug <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>17:07</var> UTC Scheduled - Payment method(s): Cards Country: Ecuador Start: 2026-08-18 05:00 UTC End: 2026-08-18 09:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by a local card network in Ecuador, affecting Cards only. During the window, payment creation and payment confirmation may experience intermittent declines or timeouts. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>18:33</var> UTC Scheduled - Payment method(s): PagoEfectivo Country: Peru Start: 2026-08-18 04:00 UTC End: 2026-08-18 06:00 UTC Impact: A scheduled maintenance on will be performed by our partner in Peru. During the window, the impact will be on PagoEfectivo payment creation and payment confirmation, which may present delays. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>19:12</var> UTC Scheduled - Payment method(s): PagoEfectivo Country: Peru Start: 2026-08-17 16:00 UTC End: 2026-08-17 18:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Peru, affecting PagoEfectivo only. During the window, intermittent declines or timeouts may affect payment creation and payment confirmation for PagoEfectivo transactions. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>17</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:32</var> UTC Scheduled - Payment method(s): Bre-B Country: Colombia Start: 2026-08-17 08:00 UTC End: 2026-08-17 09:30 UTC Impact: We would like to inform you about a scheduled maintenance conducted by Banco de la República on the Bre-B Centralized Directory (DICE) production environment in Colombia. During this period, DICE services will be unavailable for up to 30 minutes, which may result in the temporary unavailability of Bre-B pay-in Services. Normal operations are expected to resume immediately following the completion of the maintenance.

[Colombia][Bre-B] Scheduled maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>17:43</var> UTC Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-08-17 06:00 UTC End: 2026-08-17 09:00 UTC Impact: We would like to inform you about a recurring maintenance activity performed by one of our partner in Colombia on the PSE service. During the maintenance windows, transactional intermittencies may occur on payment creation and payment confirmations, with no full service outage expected. Normal operations are expected to resume immediately following the completion of the maintenance.

Aug <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>16:22</var> UTC Scheduled - Payment method(s): Bre-b Country: Colombia Start: 2026-08-16 07:00 UTC End: 2026-08-16 11:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Colombia, affecting Bre-B only. During the window, intermittent delays or failures may occur for payment confirmation. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>15</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>17:11</var> UTC Scheduled - Payment method(s): Cards Country: Paraguay Start: 2026-08-15 01:00 UTC End: 2026-08-15 04:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by one of our partner in Paraguay, affecting Cards only. During the window, card transaction may experience intermittencies or declines. Normal operations are expected to resume right after the maintenance is completed.

[Paraguay][Cards] Scheduled maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>20:52</var> UTC Scheduled - Description: Payment method(s): Bre-b Country: Colombia Start: 2026-08-14 03:00 UTC End: 2026-08-14 04:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by a local payment partner in Colombia, affecting Bre-B only. During the window, Bre-b pay in services may experience temporary unavailability. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>13</var>, <var data-var='time'>21:46</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>20:57</var> UTC Identified - Payment method(s): USSD Country: Nigeria Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing. Our team is actively investigating the issue and working to restore normal payment processing.

[Nigeria][USSD] Payment Processing Degradation

Aug <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>03:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>19:29</var> UTC Scheduled - Payment method(s): SPEI Country: Mexico Start: 2026-08-13 03:00 UTC End: 2026-08-13 08:00 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by our partner Arcus in Mexico. During the maintenance window, SPEI pay-in and payout services may experience temporary unavailability or occasional intermittencies. Normal operations are expected to resume immediately following the completion of the maintenance

[Mexico][SPEI] Scheduled maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>18:37</var> UTC Scheduled - Payment method(s): PagoEfectivo Country: Peru Start: 2026-08-13 04:00 UTC End: 2026-08-13 05:00 UTC Impact: We would like to inform you about a scheduled maintenance will be performed by a payment partner in Peru, affecting PagoEfectivo only. During the window, delays or failures may occur during payment creation, payment confirmation. Normal operations are expected to resume right after the maintenance is completed.

Aug <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>18:25</var> UTC Scheduled - Payment method(s): Cards Country: Ecuador Start: 2026-08-13 00:00 UTC End: 2026-08-13 03:00 UTC We would like to inform you about a scheduled maintenance activity performed by our partner on the Medianet network in Ecuador, involving an operating system upgrade of its transactional core servers. During the maintenance window, credit and debit card transactions routed through this network may experience intermittent failures or increased response times, but the operation should continue. Normal operations are expected to resume immediately following the completion of the maintenance.

Aug <var data-var='date'>11</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>20:53</var> UTC Scheduled - Payment method(s): Cards Country: Chile Start: 2026-08-11 22:00 UTC End: 2026-08-11 22:30 UTC Impact: We would like to inform you about a scheduled maintenance activity conducted by our partner in Chile. During the maintenance window, card payments  routed through this partner may experience temporary unavailability or intermittencies, while other payment methods in Chile remain unaffected. Normal operations are expected to resume immediately following the completion of the maintenance.

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EBANX status is UNDER MAINTENANCE

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