Dec <var data-var='date'>18</var>, <var data-var='time'>13:11</var> MST Resolved - All prior analytics data is now available in the urllo dashboard. This issue is now resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>10:40</var> MST Monitoring - We are currently processing yesterday's analytics data. It should be visible in the urllo dashboard within the next few hours. Daily email updates will be sent when the data is available. We will continue to monitor and provide further updates as appropriate. Dec <var data-var='date'>17</var>, <var data-var='time'>18:48</var> MST Investigating - There is currently a delay in displaying daily analytics within the dashboard. We are investigating the issue and will provide an update within 24 hours. We note that analytics continue to be ingested and all missing historical analytics will be available once the issue is resolved.

Delayed analytics in management dashboard

Aug <var data-var='date'>29</var>, <var data-var='time'>10:10</var> MDT Resolved - Increased latency on redirects has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>12:21</var> MDT Identified - We’ve identified the source of the elevated tail latencies and are working to resolve the issue. Next update within 24 hours. Aug <var data-var='date'>28</var>, <var data-var='time'>12:04</var> MDT Investigating - Our Incident Response Team (IRT) is investigating brief increases in latency that may be affecting some redirects. Next update within 24 hours.

Investigating increased latency on redirects.

Aug <var data-var='date'>27</var>, <var data-var='time'>11:05</var> MDT Resolved - Tail latencies on redirects have returned to normal levels. Aug <var data-var='date'>26</var>, <var data-var='time'>12:24</var> MDT Update - We are continuing to monitor for any further issues. Next update within the next 24 hours. Aug <var data-var='date'>25</var>, <var data-var='time'>18:11</var> MDT Monitoring - Our Incident Response Team (IRT) has deployed a fix to resolve the increased latency on redirects. We’re monitoring to ensure normal performance continues. Next update within the next 24 hours. Aug <var data-var='date'>25</var>, <var data-var='time'>16:24</var> MDT Investigating - Our Incident Response Team (IRT) is investigating a potential service disruption. Users may be experiencing increased latency on redirects. We will post additional updates as new information is available.

Investigating increased latency on redirects

Aug <var data-var='date'>15</var>, <var data-var='time'>10:06</var> MDT Resolved - The brief increases in latency affecting some redirects have been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>09:24</var> MDT Monitoring - Our Incident Response Team (IRT) has deployed a fix for the brief increases in latency. We’re monitoring to ensure normal performance continues. Next update within 24 hours. Aug <var data-var='date'>13</var>, <var data-var='time'>16:02</var> MDT Identified - We are deploying changes to improve brief periods of intermittent latency. Next update within 24 hours. Aug <var data-var='date'>12</var>, <var data-var='time'>21:57</var> MDT Update - Users may be experiencing brief increases in latency on some redirects. Our IRT continues to investigate the issue. Next update will be provided within 24 hours. Aug <var data-var='date'>12</var>, <var data-var='time'>11:03</var> MDT Update - Our Incident Response Team (IRT) has deployed a fix that has resolved the degraded performance. We are continuing to investigate the root cause. Next update will be provided within 24 hours. Aug <var data-var='date'>11</var>, <var data-var='time'>16:19</var> MDT Update - Our Incident Response Team (IRT) is continuing to investigate this issue. You can expect to receive an update within the next 24 hours. Aug <var data-var='date'>11</var>, <var data-var='time'>12:48</var> MDT Investigating - We are investigating brief increases in latency that may be affecting some redirects.

Investigating redirector latency

Aug <var data-var='date'>10</var>, <var data-var='time'>14:00</var> MDT Resolved - A network-related issue with urllo’s redirector may have caused some customers to experience increased latency for a short period of time. Services are back to normal and the issue is resolved.

Increased latency

Jun <var data-var='date'>28</var>, <var data-var='time'>14:06</var> MDT Completed - The scheduled database maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>09:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:03</var> MDT Scheduled - We’re scheduling dashboard and API system maintenance on Saturday, June 28, for the below times: - 11:00am – 7:00pm Eastern Time (ET) - 5:00pm – 1:00am Central European Summer Time (CEST) - 1:00am – 9:00am Australian Eastern Standard Time (AEST) — Sunday, June 29 We’ll bring systems back online as soon as possible. Here’s what to expect during the maintenance: - Redirects will continue to function normally – traffic will be routed without interruption - The dashboard and API will be temporarily unavailable, which means you won’t be able to: - Create, update or remove redirects - View analytics - Modify your subscription

Dashboard and API scheduled maintenance on June 28

Oct <var data-var='date'>25</var>, <var data-var='time'>16:13</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>16:12</var> MDT Update - The issue has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>15:04</var> MDT Monitoring - A fix has been implemented and we continue to monitor the results. Oct <var data-var='date'>25</var>, <var data-var='time'>13:44</var> MDT Identified - We have identified the root cause of the issue and are working on implementing a fix. This should be completed within the next few hours. We will post an update when the issue has been solved. Oct <var data-var='date'>25</var>, <var data-var='time'>10:43</var> MDT Investigating - We are currently investigating an issue that is delaying the availability of some types of request analytics in our dashboard, and also preventing the delivery of recurring analytics emails.

Request analytics data is delayed

Apr <var data-var='date'>16</var>, <var data-var='time'>12:03</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>11:26</var> MDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>09:59</var> MDT Scheduled - Our dashboard will be undergoing maintenance which may result in periods of unavailability. This will affect users ability to manage their URL redirection configurations and use our API. Our URL redirection servers will continue to process traffic normally.

Dashboard maintenance

Dec <var data-var='date'>15</var>, <var data-var='time'>09:26</var> MST Resolved - AWS has resolved the internet connectivity issue affecting their US-West-2 region. We can confirm that our services are now operating normally. Dec <var data-var='date'>15</var>, <var data-var='time'>09:08</var> MST Monitoring - AWS has identified the root cause of their internet connectivity issues and have taken corrective action that is resulting in improved performance. We continue to closely monitor the situation and will provide further updates shortly. Dec <var data-var='date'>15</var>, <var data-var='time'>09:01</var> MST Identified - AWS is reporting internet connectivity issues in their US-West-2 region. This issue are the cause of our intermittent connectivity issues. We note that our redirector edge V2 infrastructure remains fully available and unaffected by this issue. We are actively working this issue and will provide further updates as we have them. Dec <var data-var='date'>15</var>, <var data-var='time'>08:53</var> MST Investigating - We are currently investigating intermittent connectivity issues so some of our services. Currently, our management dashboard and our V1 redirector edge network are experiencing issues. We continue to investigate and will provide and update shortly.

Intermittent connectivity issues

Aug <var data-var='date'>31</var>, <var data-var='time'>18:38</var> MDT Resolved - Our monitoring over the past 2 hours has shown that the intermittent network connectivity issues have now been rectified. We now consider this issue resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>16:37</var> MDT Update - We have made some adjustments to our networking flows to route around the problems of our upstream provider. They have identified the root cause of the issue and are actively working on remediating it. We are still seeing some infrequent high latencies. We are continuing to monitor this closely and will provide updates as we work towards a full resolution. Aug <var data-var='date'>31</var>, <var data-var='time'>14:11</var> MDT Monitoring - We continue to closely monitor connectivity across our services. Our upstream provider has implemented changes to resolve the intermittent connectivity issues, and based on our monitoring they are improving the situation. We can see that the vast majority of traffic to EasyRedir services is being answered quickly and correctly, with some requests having increased latencies, and an extremely small number of requests timing out. We will continue to provide updates as we work towards a full resolution. Aug <var data-var='date'>31</var>, <var data-var='time'>12:50</var> MDT Identified - We are continuing to monitor the intermittent connectivity issues we've identified. We have brought additional compute capacity online and are monitoring the status of our upstream providers. Aug <var data-var='date'>31</var>, <var data-var='time'>12:38</var> MDT Investigating - We are currently experiencing intermittent connectivity issues across our infrastructure due to an issue with our upstream provider. We are investigating the situation and will provide updates as we work to resolve this.

Feb <var data-var='date'> 6</var>, <var data-var='time'>21:17</var> MST Resolved - We're satisfied the issues impacting the connectivity of the redirection clusters have been resolved. We'll continue to closely monitor this situation and will perform a root-cause analysis to determine steps to help prevent a disruption like this in the future. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:53</var> MST Monitoring - The additional capacity we've provisioned has resolved the issues with response times. We're currently monitoring the situation and to ensure systems are performing as expected. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:27</var> MST Update - We are provisioning more server capacity to reduce response times. We will post further updates shortly. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:18</var> MST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:17</var> MST Investigating - We are currently investigating connectivity and responsiveness issues related to our redirection cluster. We will report further information as we know it.

Redirector connectivity issues

Nov <var data-var='date'>18</var>, <var data-var='time'>22:00</var> MST Resolved - We have identified and resolved an issue which caused background jobs to take longer than usual. This resulted in a large queue of work we needed to process. All important jobs have been completed (e.g. redirect updates, certificate requests and renewals) and we do not expect any further customer-facing issues as a result of this.

Background job latency

Jun <var data-var='date'>10</var>, <var data-var='time'>11:51</var> MDT Resolved - The issues impacting the connectivity of the management dashboard have been fully resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>11:51</var> MDT Investigating - Our automated systems have detected possible connectivity issues with the management dashboard. We're currently investigating, and will provide more information soon.

Possible Connectivity Issues with Management Dashboard

Sep <var data-var='date'> 6</var>, <var data-var='time'>07:36</var> MDT Resolved - An issue with our upstream provider resulted in 38 minutes of downtime on the 54.68.182.72 redirector cluster earlier today. We are performing a root-cause analysis and based on those results will be implementing further strategies to mitigate these issues in the future.

Connectivity Issues with 54.68.182.72 Redirector Cluster

Jun <var data-var='date'>26</var>, <var data-var='time'>10:29</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>10:20</var> MDT Identified - We've identified the source of the issue affecting redirects on our IP 54.68.182.72. We are currently taking steps to resolve the issue. Jun <var data-var='date'>26</var>, <var data-var='time'>10:14</var> MDT Investigating - Our automated systems have detected possible connectivity issues with a redirector cluster. We're currently investigating, and will provide more information soon.

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Lastest published events

Delayed analytics in management dashboard

Investigating increased latency on redirects.

Investigating increased latency on redirects

EasyRedir Services, Components and Regions

Recent EasyRedir events

Delayed analytics in management dashboard

Investigating increased latency on redirects.

Investigating increased latency on redirects

Investigating redirector latency

Increased latency

Dashboard and API scheduled maintenance on June 28