Jun <var data-var='date'>22</var>, <var data-var='time'>15:48</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>15:26</var> CEST Monitoring - A fix has been implemented and we are monitoring the results Jun <var data-var='date'>22</var>, <var data-var='time'>13:44</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>13:44</var> CEST Identified - Some API endpoint related to Equalizers and Companies have been identified to not work as normal. The issue is identified and a fix is being rolled out.

Equalizers API degraded performance

Jun <var data-var='date'>18</var>, <var data-var='time'>20:59</var> CEST Resolved - This incident has been resolved Jun <var data-var='date'>18</var>, <var data-var='time'>17:58</var> CEST Monitoring - A fix has been implemented and we're monitoring the results Jun <var data-var='date'>18</var>, <var data-var='time'>17:31</var> CEST Identified - The issue has been identified and a fix is being implemented Jun <var data-var='date'>18</var>, <var data-var='time'>15:39</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>15:32</var> CEST Investigating - We are currently investigating this issue.

Partial outage

Jun <var data-var='date'>13</var>, <var data-var='time'>07:57</var> CEST Resolved - Monitoring has shown the service to be stable since last update yesterday. The OCPP service is therefore considered operational again Jun <var data-var='date'>12</var>, <var data-var='time'>15:44</var> CEST Monitoring - Maintenance performed by our cloud provider has affected the stability of our OCPP service and the underlying cluster hosting websocket connections. The service is now stable but still monitored to be safe Jun <var data-var='date'>12</var>, <var data-var='time'>10:20</var> CEST Investigating - Users accessing charging station availability through external apps may experience latency in receiving real-time updates about charging point status.

Third-Party Apps: Potential Delays in Charging Point Status Information

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:53</var> CEST Resolved - This incident has now been resolved, and the devices should be operational again. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:56</var> CEST Monitoring - A fix has been implemented by the network provider and we see recovery of connections. Full service restoration is expected within 1–2 hours. If the device remains offline after this period, please perform a power cycle of the device and verify whether the connection is re-established. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:31</var> CEST Identified - The issue has been identified, and a fix is currently being implemented. Affected devices will gradually reconnect to the cellular network as the fix is rolled out. Devices connected via Wi-Fi should not be affected by this issue. If immediate access to a charger is required, a local Bluetooth connection can be used to connect to the charger and adjust its settings. Instructions for connecting to the charger via Bluetooth can be found on support.easee.com￼. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> CEST Investigating - Our cellular network provider is currently experiencing technical issues that may affect cellular connectivity on some devices. They are working to resolve the problem as quickly as possible, and service will be restored to normal as soon as the issue has been fixed.

Cellular Connectivity Issues on Some Devices

May <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>18:34</var> CEST Scheduled - We will upgrade our identity & access control services. Web portal and app login might be temporarily unavailable during the maintenance window.

Identity & Access control services maintenance

Apr <var data-var='date'>22</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>14:05</var> CEST Scheduled - Our third party cellular connectivity vendor will perform a migration on their backend management system. Connectivity is expected to be stable during the migration

Cellular connectivity provider maintenance window

Mar <var data-var='date'>10</var>, <var data-var='time'>19:17</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>14:28</var> CET Investigating - Some customers may currently experience issues reaching our support phone line due to an issue with our telephony provider. We will provide updates as new information becomes available.

Support Phone Line Issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:25</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> CET Monitoring - Cloudflare is experiencing an outage that is currently preventing access to our support pages. This issue impacts support articles and ticket submission. For more information, see Cloudflare’s status page: https://www.cloudflarestatus.com/

Cloudflare Disruption – Support Pages

Jul <var data-var='date'>24</var>, <var data-var='time'>20:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>16:12</var> CEST Update - We are operational but will keep monitoring our services throughout the evening. Jul <var data-var='date'>24</var>, <var data-var='time'>15:39</var> CEST Monitoring - We have identified issue with a service that experienced problems after the authentication backend was down. A fix has been implemented and we are monitoring the situation Jul <var data-var='date'>24</var>, <var data-var='time'>15:14</var> CEST Investigating - Follow-up issues created by the initial authentication backend issues is still causing partial outage for many of our systems. We are investigating. Jul <var data-var='date'>24</var>, <var data-var='time'>14:51</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>24</var>, <var data-var='time'>14:37</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>24</var>, <var data-var='time'>14:22</var> CEST Monitoring - We have detected a surge of API traffic originating from Switzerland using the user-agent "got (https://github.com/sindresorhus/got)". This client was using methods to bypass our API endpoint protections causing a surge in traffic on our login endpoints which in turn led to downtime / partial outage on our authentication backend. We have decided to block clients using the user-agent "got (https://github.com/sindresorhus/got)" until further notice. Easee reserves the right to protect its API endpoints from unwanted traffic. Jul <var data-var='date'>24</var>, <var data-var='time'>09:38</var> CEST Update - We are investigating surge in traffic home automation systems originating from certain countries and are gradually allowing / disallowing traffic to try to narrow down specific clients that we have to permanently block. Jul <var data-var='date'>24</var>, <var data-var='time'>08:23</var> CEST Identified - We have identified some cache issues with our authentication backend and are trying to clear a cache that was filled up and restarting all the backend nodes to see if the improves the situation. We have applied a firewall block for the login endpoints and have now let the Easee Mobile apps and the Easee Portal bypass this block to verify the fix. Also verified partners should also be able to authenticate Jul <var data-var='date'>24</var>, <var data-var='time'>07:36</var> CEST Investigating - We are experiencing issues with our authentication backend and are currently investigating the issue.

Authentication issues

Apr <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Apr <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> CEST Scheduled - We will perform some updates to one of our databases. In this period services may see increased error rates.

Mar <var data-var='date'>31</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>09:10</var> CEST Scheduled - One of our backend databases will undergo maintenance. During this period clients may see an increased error rate.

Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>17:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>12:40</var> CET Scheduled - We will make a configuration change on one of our backend databases and dependent services will loose connectivity for a brief period of time.

Mar <var data-var='date'>27</var>, <var data-var='time'>14:22</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>14:14</var> CET Scheduled - We are updating one of our backend services. In this period a small subset of chargers and equalizers may experience connectivity issues.

Backend service update

Mar <var data-var='date'>26</var>, <var data-var='time'>09:55</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>10:28</var> CET Scheduled - We will rotate SSL certificates for one of our backend services. Chargers and Equalizers on older firmware versions may see connectivity issues in this period.

Certificate update

Mar <var data-var='date'>24</var>, <var data-var='time'>19:55</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>17:56</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>17:27</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>16:09</var> CET Investigating - We are currently investigating this issue.

Issues with authentication

Mar <var data-var='date'>17</var>, <var data-var='time'>10:47</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>09:56</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>08:32</var> CET Investigating - We are currently investigating this issue.

Feb <var data-var='date'>24</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>07:40</var> CET Scheduled - Our database system will be undergoing scheduled maintenance to improve performance and reliability. Services may be unresponsive for short amount of time in this period.

Feb <var data-var='date'>10</var>, <var data-var='time'>12:40</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>11:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>12:21</var> CET Scheduled - We will update one of our backend databases. During this period, our APIs may be intermittently slow or unresponsive.

Feb <var data-var='date'> 4</var>, <var data-var='time'>12:05</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:04</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 4</var>, <var data-var='time'>09:51</var> CET Investigating - We are experiencing issues with one of our backend services. This affects our API which may be slow or unresponsive.

API issues

Jan <var data-var='date'>24</var>, <var data-var='time'>09:07</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>09:05</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>24</var>, <var data-var='time'>09:03</var> CET Identified - A fix has been identified and will be deployed. Jan <var data-var='date'>24</var>, <var data-var='time'>08:47</var> CET Investigating - Issue with internal cloud components affecting multiple services. We are investigating the issue

Internal Cloud Service Degradation

Jan <var data-var='date'>20</var>, <var data-var='time'>09:24</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>09:15</var> CET Monitoring - The fix we deployed seems to be working. Monitoring. Jan <var data-var='date'>20</var>, <var data-var='time'>09:09</var> CET Identified - We have identified issues with one of our critical backend services and are deploying a fix. Jan <var data-var='date'>20</var>, <var data-var='time'>08:43</var> CET Investigating - We are experiencing issues with our backend services causing our API's to be unresponsive.

Jan <var data-var='date'>10</var>, <var data-var='time'>17:43</var> CET Resolved - The incident has been resolved. Jan <var data-var='date'>10</var>, <var data-var='time'>16:14</var> CET Investigating - We are currently investigating an issue causing degraded performance across our cloud services.

Issues with latency

Sep <var data-var='date'>17</var>, <var data-var='time'>17:07</var> CEST Resolved - The root cause has been identified and a fix is implemented. Users of Home Automation systems that was earlier blocked from sending API calls to certain endpoints should now see normal operations. Sep <var data-var='date'>16</var>, <var data-var='time'>10:52</var> CEST Monitoring - We have identified issues with particular home automation systems and adjusted our firewall block to only exclude those user-agents. Most home automation systems should now be able to call the `/api/chargers/{charger_id}/settings` endpoint. We are still working on identifying the root cause and there may be temporary instabilities while we work on this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>16:11</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>16:10</var> CEST Identified - We have identified an issue with our backend services and currently 3rd party home automation systems may be affected when trying call the `/api/chargers/{charger_id}/settings endpoint` We will have to continue on implementing a long-term fix for this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>15:04</var> CEST Update - We are continuing to investigate this issue. Currently 3rd party home automation systems may be affected by this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>12:40</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>08:24</var> CEST Investigating - We are experiencing issues with some of our backend services. Some functionality in the API may be unavailable or slow to respond. This may in particular affect 3rd party home automation systems

Issues with Easee Cloud API

Sep <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> CEST Scheduled - We are performing necessary maintenance tasks on our backend systems. Expected service disruption for a period of 5-10 minutes during the maintenance.

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Lastest published events

Equalizers API degraded performance

Partial outage

Third-Party Apps: Potential Delays in Charging Point Status Information

Easee Services, Components and Regions

Recent Easee events

Equalizers API degraded performance

Partial outage

Third-Party Apps: Potential Delays in Charging Point Status Information

Cellular Connectivity Issues on Some Devices

Identity & Access control services maintenance

Cellular connectivity provider maintenance window