May <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>18:34</var> CEST Scheduled - We will upgrade our identity & access control services. Web portal and app login might be temporarily unavailable during the maintenance window.

Identity & Access control services maintenance

Apr <var data-var='date'>22</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>14:05</var> CEST Scheduled - Our third party cellular connectivity vendor will perform a migration on their backend management system. Connectivity is expected to be stable during the migration

Cellular connectivity provider maintenance window

Mar <var data-var='date'>10</var>, <var data-var='time'>19:17</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>14:28</var> CET Investigating - Some customers may currently experience issues reaching our support phone line due to an issue with our telephony provider. We will provide updates as new information becomes available.

Support Phone Line Issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:25</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> CET Monitoring - Cloudflare is experiencing an outage that is currently preventing access to our support pages. This issue impacts support articles and ticket submission. For more information, see Cloudflare’s status page: https://www.cloudflarestatus.com/

Cloudflare Disruption – Support Pages

Jul <var data-var='date'>24</var>, <var data-var='time'>20:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>16:12</var> CEST Update - We are operational but will keep monitoring our services throughout the evening. Jul <var data-var='date'>24</var>, <var data-var='time'>15:39</var> CEST Monitoring - We have identified issue with a service that experienced problems after the authentication backend was down. A fix has been implemented and we are monitoring the situation Jul <var data-var='date'>24</var>, <var data-var='time'>15:14</var> CEST Investigating - Follow-up issues created by the initial authentication backend issues is still causing partial outage for many of our systems. We are investigating. Jul <var data-var='date'>24</var>, <var data-var='time'>14:51</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>24</var>, <var data-var='time'>14:37</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>24</var>, <var data-var='time'>14:22</var> CEST Monitoring - We have detected a surge of API traffic originating from Switzerland using the user-agent "got (https://github.com/sindresorhus/got)". This client was using methods to bypass our API endpoint protections causing a surge in traffic on our login endpoints which in turn led to downtime / partial outage on our authentication backend. We have decided to block clients using the user-agent "got (https://github.com/sindresorhus/got)" until further notice. Easee reserves the right to protect its API endpoints from unwanted traffic. Jul <var data-var='date'>24</var>, <var data-var='time'>09:38</var> CEST Update - We are investigating surge in traffic home automation systems originating from certain countries and are gradually allowing / disallowing traffic to try to narrow down specific clients that we have to permanently block. Jul <var data-var='date'>24</var>, <var data-var='time'>08:23</var> CEST Identified - We have identified some cache issues with our authentication backend and are trying to clear a cache that was filled up and restarting all the backend nodes to see if the improves the situation. We have applied a firewall block for the login endpoints and have now let the Easee Mobile apps and the Easee Portal bypass this block to verify the fix. Also verified partners should also be able to authenticate Jul <var data-var='date'>24</var>, <var data-var='time'>07:36</var> CEST Investigating - We are experiencing issues with our authentication backend and are currently investigating the issue.

Authentication issues

Apr <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Apr <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> CEST Scheduled - We will perform some updates to one of our databases. In this period services may see increased error rates.

Mar <var data-var='date'>31</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>09:10</var> CEST Scheduled - One of our backend databases will undergo maintenance. During this period clients may see an increased error rate.

Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>17:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>12:40</var> CET Scheduled - We will make a configuration change on one of our backend databases and dependent services will loose connectivity for a brief period of time.

Mar <var data-var='date'>27</var>, <var data-var='time'>14:22</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>14:14</var> CET Scheduled - We are updating one of our backend services. In this period a small subset of chargers and equalizers may experience connectivity issues.

Backend service update

Mar <var data-var='date'>26</var>, <var data-var='time'>09:55</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>10:28</var> CET Scheduled - We will rotate SSL certificates for one of our backend services. Chargers and Equalizers on older firmware versions may see connectivity issues in this period.

Certificate update

Mar <var data-var='date'>24</var>, <var data-var='time'>19:55</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>17:56</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>17:27</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>16:09</var> CET Investigating - We are currently investigating this issue.

Issues with authentication

Mar <var data-var='date'>17</var>, <var data-var='time'>10:47</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>09:56</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>08:32</var> CET Investigating - We are currently investigating this issue.

Feb <var data-var='date'>24</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>07:40</var> CET Scheduled - Our database system will be undergoing scheduled maintenance to improve performance and reliability. Services may be unresponsive for short amount of time in this period.

Feb <var data-var='date'>10</var>, <var data-var='time'>12:40</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>11:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>12:21</var> CET Scheduled - We will update one of our backend databases. During this period, our APIs may be intermittently slow or unresponsive.

Feb <var data-var='date'> 4</var>, <var data-var='time'>12:05</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:04</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 4</var>, <var data-var='time'>09:51</var> CET Investigating - We are experiencing issues with one of our backend services. This affects our API which may be slow or unresponsive.

API issues

Jan <var data-var='date'>24</var>, <var data-var='time'>09:07</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>09:05</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>24</var>, <var data-var='time'>09:03</var> CET Identified - A fix has been identified and will be deployed. Jan <var data-var='date'>24</var>, <var data-var='time'>08:47</var> CET Investigating - Issue with internal cloud components affecting multiple services. We are investigating the issue

Internal Cloud Service Degradation

Jan <var data-var='date'>20</var>, <var data-var='time'>09:24</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>09:15</var> CET Monitoring - The fix we deployed seems to be working. Monitoring. Jan <var data-var='date'>20</var>, <var data-var='time'>09:09</var> CET Identified - We have identified issues with one of our critical backend services and are deploying a fix. Jan <var data-var='date'>20</var>, <var data-var='time'>08:43</var> CET Investigating - We are experiencing issues with our backend services causing our API's to be unresponsive.

Jan <var data-var='date'>10</var>, <var data-var='time'>17:43</var> CET Resolved - The incident has been resolved. Jan <var data-var='date'>10</var>, <var data-var='time'>16:14</var> CET Investigating - We are currently investigating an issue causing degraded performance across our cloud services.

Issues with latency

Sep <var data-var='date'>17</var>, <var data-var='time'>17:07</var> CEST Resolved - The root cause has been identified and a fix is implemented. Users of Home Automation systems that was earlier blocked from sending API calls to certain endpoints should now see normal operations. Sep <var data-var='date'>16</var>, <var data-var='time'>10:52</var> CEST Monitoring - We have identified issues with particular home automation systems and adjusted our firewall block to only exclude those user-agents. Most home automation systems should now be able to call the `/api/chargers/{charger_id}/settings` endpoint. We are still working on identifying the root cause and there may be temporary instabilities while we work on this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>16:11</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>16:10</var> CEST Identified - We have identified an issue with our backend services and currently 3rd party home automation systems may be affected when trying call the `/api/chargers/{charger_id}/settings endpoint` We will have to continue on implementing a long-term fix for this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>15:04</var> CEST Update - We are continuing to investigate this issue. Currently 3rd party home automation systems may be affected by this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>12:40</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>08:24</var> CEST Investigating - We are experiencing issues with some of our backend services. Some functionality in the API may be unavailable or slow to respond. This may in particular affect 3rd party home automation systems

Issues with Easee Cloud API

Sep <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> CEST Scheduled - We are performing necessary maintenance tasks on our backend systems. Expected service disruption for a period of 5-10 minutes during the maintenance.

Backend system maintenance

Sep <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:21</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:04</var> CEST Investigating - We are experiencing issues with our backend API services and are investigating.

Easee API issues

Aug <var data-var='date'>14</var>, <var data-var='time'>12:43</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>09:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>09:52</var> CEST Investigating - We are experiencing issues with our login and token service and are investigating the issue.

Login service issues

Jul <var data-var='date'>17</var>, <var data-var='time'>13:54</var> CEST Resolved - All servicing upgrades completed. We are now on the latest versions of our message broker and all metrics have normalised for the last 1.5 hours. Jul <var data-var='date'>17</var>, <var data-var='time'>10:44</var> CEST Monitoring - Service restart completed and messages are flowing through the network. Jul <var data-var='date'>17</var>, <var data-var='time'>10:22</var> CEST Identified - A couple of issues were identified - 1. Our message broker is not releasing allocated memory in a predictable way. We will allocate more resources at this time while we find an overal strategy/policy to mitigate. 2. We have a lot of internal connections pushing messages to our message broker. Reducing the connections could provide memory relief on the AMQP cluster, but could potentially increase latency. We will monitor any tweaking we perform here. We are tweaking the service limits and also increasing the compute resources. While we apply the mitigations the performance of the service will be impacted but we expect full recovery within the hour. Apologies again for any incovenience. Jul <var data-var='date'>17</var>, <var data-var='time'>09:38</var> CEST Investigating - The issues from the last incident seem to be persistent. This is resulting in a reduced flow of messages through the network, which is impacting the performance of our operators' applications and services. We are working to address this issue and will likely issue a service restart. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

AMQP service degradation

Jul <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CEST Resolved - We are currently observing our system approaching critical compute thresholds. This is resulting in a reduced flow of messages through the network, which is impacting the performance of our operators' applications and services. Our team is actively working to address this issue and restore optimal service levels. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

Is Easee down?

Easee status is UP

Lastest published events

Identity & Access control services maintenance

Cellular connectivity provider maintenance window

Support Phone Line Issues

Easee Services, Components and Regions

Recent Easee events

Identity & Access control services maintenance

Cellular connectivity provider maintenance window

Support Phone Line Issues

Cloudflare Disruption – Support Pages

Authentication issues

Database maintenance

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Is Easee down?

Easee status is UP

Lastest published events

Identity & Access control services maintenance

Cellular connectivity provider maintenance window

Support Phone Line Issues

Easee Services, Components and Regions

Recent Easee events

Identity & Access control services maintenance

Cellular connectivity provider maintenance window

Support Phone Line Issues

Cloudflare Disruption – Support Pages

Authentication issues

Database maintenance

Get your FREE account now,5 monitors included!

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5 monitors included!