Oct <var data-var='date'>20</var>, <var data-var='time'>00:00</var> PDT Resolved - We experienced service disruptions between 11:48 PM PDT on October 19 and 2:20 PM PDT on October 20 due to a significant AWS outage in the Northern Virginia (US-EAST-1) region. Our services have now fully recovered following AWS's resolution of the underlying infrastructure issues. We apologize for any inconvenience this may have caused. For complete details about the AWS incident, please refer to AWS's official post-incident report https://aws.amazon.com/message/101925/

Service Disruption Notice due to AWS Outage – October 19-20, 2025

Apr <var data-var='date'>23</var>, <var data-var='time'>18:17</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>15:00</var> PDT Investigating - We are investigating an issue affecting email sending. Due to an outage at the partner service, emails are being accepted and queued for delivery but may be delayed.

Issues with Sending Emails

Feb <var data-var='date'> 1</var>, <var data-var='time'>20:41</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 1</var>, <var data-var='time'>18:50</var> PST Scheduled - Ease Production Maintenance will begin as scheduled on 7 PM PST.

Ease Scheduled Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>12:13</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>08:48</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>07:30</var> PDT Investigating - We are aware of an issue where Ease is sending the 2FA authentication emails to Outlook but these emails are getting quarantined. We are working to resolve this issue.

Email Delivery Issues

Aug <var data-var='date'>20</var>, <var data-var='time'>10:21</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:17</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>20</var>, <var data-var='time'>09:39</var> PDT Investigating - We are investigating an issue with users being able to view forms within the Ease Forms Library.

Ease Production Forms Incident

May <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>10</var>, <var data-var='time'>13:05</var> PDT Scheduled - On May 11, 2024, between 19:00 - 21:00 PST (May 11, 2024, between 03:00 – 05:00 UTC) Ease will perform scheduled maintenance. We are updating our systems to better serve demand and ensure operational efficiency. Affected services Customer portals and APIs from *.ease.com will be unavailable. Services not affected SFTP and email services are not affected and will continue operations as normal. How does this affect me? During this time, you may experience service interruption if you are attempting to access the *.ease.com portal or trying to reach our APIs. What can I do? Plan accordingly: Interruptions are expected, so please schedule high-priority operations before or after the maintenance window. Services will be restored as soon as the maintenance is completed. We apologize for any inconvenience. If you have additional questions, please contact your account manager or our support team. Thank you.

May <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>09:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>09:07</var> PDT Investigating - We are currently experiencing technical difficulties with the employee benefits guide provided via our Nayya integration. We are actively working on the issue and will post an update once we have more information.

Elevated Error Rate for Nayya Integration

Apr <var data-var='date'>22</var>, <var data-var='time'>10:31</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>08:19</var> PDT Investigating - Our phone system is experiencing a temporary outage, impacting our ability to receive calls. During this time, we encourage you to utilize our web form within the Ease Support icon or via help.ease.com to submit any inquiries or tickets to our support team. We apologize for any inconvenience and appreciate your understanding as we collaborate with our phone provider to resolve this issue.

Support Phone System Outage

Feb <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>07:56</var> PST Scheduled - On Saturday, Feb 3, 2024, Ease will perform scheduled maintenance between 7PM-9PM PST. During this time, we will be unable to process requests over HTTP/HTTPS. We are upgrading our systems to better serve demand and ensure operational efficiency. Affected services Customer portals and APIs from *.ease.com will be unavailable. Services not affected SFTP and email services are not affected and will continue operations as normal. How does this affect me? During this time, you may experience service interruption if you are attempting to access the *.ease.com portal or trying to reach our APIs. What can I do? Plan accordingly: Interruptions are expected, so please schedule high-priority operations before or after the maintenance window. Services will be restored as soon as the maintenance is completed. We apologize for any inconvenience. If you have additional questions, please contact your account manager or our support team. Thank you.

Planned Site Maintenance

Jan <var data-var='date'> 3</var>, <var data-var='time'>23:15</var> PST Resolved - Planned maintenance is complete. Dec <var data-var='date'>29</var>, <var data-var='time'>07:26</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>29</var>, <var data-var='time'>05:46</var> PST Investigating - We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

Background Jobs Processing Performance Degradation

Nov <var data-var='date'>28</var>, <var data-var='time'>13:33</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>11:09</var> PST Monitoring - All systems are operating normally now and we'll continue to monitor. Nov <var data-var='date'>28</var>, <var data-var='time'>10:43</var> PST Identified - We've identified the root cause and are working on the resolution. Nov <var data-var='date'>28</var>, <var data-var='time'>10:14</var> PST Investigating - We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

Sep <var data-var='date'>11</var>, <var data-var='time'>07:34</var> PDT Resolved - SMS deliverability has been full restored at our partner. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:52</var> PDT Investigating - Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.

SMS 2FA Code Delivery Issues

Aug <var data-var='date'> 2</var>, <var data-var='time'>19:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> PDT Investigating - Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.

May <var data-var='date'>19</var>, <var data-var='time'>05:09</var> PDT Resolved - As reported by our service provider, the issue causing the service disruption has been resolved and our phone and chat options should now be working as intended. We look forward to helping you today and thank you for your patience and partnership. May <var data-var='date'>18</var>, <var data-var='time'>19:12</var> PDT Update - Our service provider has reported recovery at their end and is monitoring to full recovery. We will provide another update once we have more to share. We appreciate your support and patience. May <var data-var='date'>18</var>, <var data-var='time'>18:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>17:13</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>16:34</var> PDT Investigating - We’re currently working through a service disruption with our service provider which is causing our phone lines and chat features to be unavailable. Please submit a ticket for assistance via help.ease.com and we would be more than happy to assist you with your concerns while we work to resolve this issue.

Customer Support Phone & Chat is unavailable

Apr <var data-var='date'>12</var>, <var data-var='time'>11:48</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>08:48</var> PDT Identified - Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be delayed.

SMS 2FA Code Delivery Delays

Mar <var data-var='date'>28</var>, <var data-var='time'>19:58</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>19:41</var> PDT Investigating - We're experiencing unexpected performance degradation during planned maintenance and are actively looking into it.

Application performance degradation

Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PST Resolved - We have identified and resolved an issue which impacted our applications for approximately 10 minutes.

Service Disruption

Jan <var data-var='date'>28</var>, <var data-var='time'>18:32</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>18:01</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>11</var>, <var data-var='time'>18:11</var> PST Scheduled - On January 28, 2023, between 18:00 - 20:00 PST Ease will perform scheduled maintenance. We are updating our systems to better serve demand and ensure operational efficiency. We want to inform you that the services specified in the email below will be down for up to 15 minutes total during the 2-hour window. Affected services: Customer portals and APIs from *.ease.com will be unavailable. Services not affected: SFTP and email services are not affected and will continue operations as normal. How does this affect me? During this time, you may experience service interruption if you are attempting to access the *.ease.com portal or trying to reach our APIs. What can I do? Plan accordingly: Interruptions are expected, so please schedule high-priority operations before or after the maintenance window. Services will be restored as soon as the maintenance is completed. We apologize for any inconvenience. If you have additional questions, please contact your account manager or our support team. Thank you.

Jan <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 4</var>, <var data-var='time'>16:27</var> PST Monitoring - API error rate decreased and we are monitoring it. Jan <var data-var='date'> 4</var>, <var data-var='time'>11:11</var> PST Investigating - We’re currently investigating increase in number of errors when calling Paylocity API.

Increased Paylocity API error rate

Oct <var data-var='date'>20</var>, <var data-var='time'>12:17</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:16</var> PDT Investigating - We have determined the root cause and resolved the issue. All affected services should now be operating as expected. Oct <var data-var='date'>19</var>, <var data-var='time'>22:20</var> PDT Monitoring - The system has been behaving as expected shortly after the incident was identified and we will continue monitoring the system for anomalies. Oct <var data-var='date'>19</var>, <var data-var='time'>10:41</var> PDT Update - We have identified an issue currently impacting our application and are working to restore services to normal as quickly as possible. Oct <var data-var='date'>19</var>, <var data-var='time'>10:25</var> PDT Investigating - We are looking into a possible service disruption.

Possible service disruption

Sep <var data-var='date'>22</var>, <var data-var='time'>10:03</var> PDT Resolved - This incident has been resolved. All downloads should be working as expected. Sep <var data-var='date'>22</var>, <var data-var='time'>08:33</var> PDT Identified - Identified: We have received reports and identified an issue currently impacting some reports in our application, and are in the process of releasing a fix. Sep <var data-var='date'>22</var>, <var data-var='time'>08:32</var> PDT Investigating - Identified: We have received reports and identified an issue currently impacting some reports in our application, and are in the process of releasing a fix.

Some reports unavailable

Jun <var data-var='date'>23</var>, <var data-var='time'>23:09</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>21:31</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>21:03</var> PDT Scheduled - We will be undergoing system maintenance during this time. Background jobs processing such as report generation and summary data recalculation may be delayed.

Background Jobs Storage Upgrade

Jun <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> PDT Resolved - We have identified and resolved an issue which impacted our applications for approximately 15 minutes.

May <var data-var='date'>24</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>24</var>, <var data-var='time'>10:51</var> PDT Investigating - Investigation: We are investigating performance and general slow downs in the application and services.

Slowness and degraded experience

May <var data-var='date'>14</var>, <var data-var='time'>22:45</var> PDT Completed - Maintenance is now complete and all services have been restored. May <var data-var='date'>14</var>, <var data-var='time'>17:02</var> PDT In progress - The scheduled maintenance has been extended until 11PM PDT. May <var data-var='date'> 5</var>, <var data-var='time'>13:03</var> PDT Scheduled - On Saturday, May 14, 2022, Ease will perform scheduled maintenance between 5PM-8PM PST. During this time, we will be unable to process requests over HTTP/HTTPS. We are upgrading our systems to better serve demand and ensure operational efficiency. Affected services Customer portals and APIs from *.ease.com will be unavailable. Services not affected SFTP and email services are not affected and will continue operations as normal. How does this affect me? During this time, you may experience service interruption if you are attempting to access the *.ease.com portal or trying to reach our APIs. What can I do? Plan accordingly: Interruptions are expected, so please schedule high-priority operations before or after the maintenance window. Services will be restored as soon as the maintenance is completed. We apologize for any inconvenience. If you have additional questions, please contact your account manager or our support team. Thank you.

Is Ease down?

Ease status is UP

Lastest published events

Service Disruption Notice due to AWS Outage – October 19-20, 2025

Issues with Sending Emails

Ease Scheduled Maintenance

Ease Services, Components and Regions

Recent Ease events

Service Disruption Notice due to AWS Outage – October 19-20, 2025

Issues with Sending Emails

Ease Scheduled Maintenance

Email Delivery Issues

Ease Production Forms Incident

Ease Scheduled Maintenance