Apr <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>17:35</var> EDT Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our DUO platform continues to meet your needs, we will be performing maintenance. <big>Maintenance Details</big> : Duo will be performing a staged rollout to rotate its server certificates to a new Root Certificate Authority (CA) bundle. This process will occur globally across all Commercial and Federal deployments. <big>Date and Time</big>: April 1st, 16:00 UTC to April 10th, 00:00 UTC <big>Impact</big>: Updated Clients: Customers who have already updated their Duo software to the required versions will experience no service disruption. Outdated Clients: Effective April 15, 2026, major browsers and operating systems will no longer trust the DigiCert G1 root certificate. Consequently, Duo protected applications and integrations running unsupported versions will experience authentication failures such as Duo Push delivery issues or API errors. As this is a mandatory, device-level change, in order to prevent service disruptions, all systems must be updated to supported versions. <big>Action Required</big> Please ensure your environment is running the required software versions to prevent service disruption. For a full list of required versions and technical guidance, please refer to our official <a href="https://help.duo.com/s/article/9451?language=en_US">documentation</a> <big>Data Centers</big> Region: Global (All Commercial and Federal deployments) Services: Duo Authentication Proxy Duo Mobile (Android & iOS) Duo API & SDKs Duo Universal Prompt Various Duo-developed and partner integrations (refer to Field Notice FN74372) <big>We’re Here to Help</big> If you have any questions or need assistance, please contact our <a href="https://duo.com/support">support team</a>. Thank you for your understanding and support

Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement

Mar <var data-var='date'>22</var>, <var data-var='time'>22:23</var> EDT Resolved - VoIP authentication has returned to normal operation with sustained success rates observed.Mar <var data-var='date'>22</var>, <var data-var='time'>20:01</var> EDT Monitoring - We are now observing high rates of success of VoIP authentication. The issue appears to be resolved but we will continue to monitor the situation.Mar <var data-var='date'>22</var>, <var data-var='time'>18:13</var> EDT Investigating - We are currently observing a recurrence of the issue causing VOIP authentication failures in all deployments in the US region. We are working to correct the issue as soon as possible. While we work to resolve this, please use alternative authentication methods such as Duo Mobile Push, SMS passcodes etc. A full list of available authentication methods can be found here: https://duo.com/docs/policy#authentication-methods

Duo Phone Call Authentication Failure for US Based Carriers

Mar <var data-var='date'>22</var>, <var data-var='time'>16:33</var> EDT Resolved - VoIP authentication has returned to normal operation with sustained success rates observed.Mar <var data-var='date'>22</var>, <var data-var='time'>16:00</var> EDT Monitoring - We are now observing high rates of success of VoIP authentication. We will continue to monitor the situation.Mar <var data-var='date'>22</var>, <var data-var='time'>15:13</var> EDT Update - We are observing a recovery in voice call processing across the U.S. and are continuing to investigate the root cause of this impact.Mar <var data-var='date'>22</var>, <var data-var='time'>13:18</var> EDT Investigating - We are currently investigating an issue causing VOIP authentication failures in all the deployments in the US region and are working to correct the issue as soon as possible. At this time please use alternative authentication methods such as Duo Mobile Push, or SMS passcodes. A list of all other alternative authentication methods can be found here: https://duo.com/docs/policy#authentication-methods Please check back here or subscribe to updates for any changes.

Mar <var data-var='date'> 3</var>, <var data-var='time'>18:46</var> EST Resolved - The service outage affecting DUO81 has been resolved. All impacted customers have been successfully migrated to an alternative Duo deployment. This migration has restored full service functionality for all affected users.Mar <var data-var='date'> 3</var>, <var data-var='time'>14:18</var> EST Update - As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity. To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.Mar <var data-var='date'> 2</var>, <var data-var='time'>15:27</var> EST Update - We remain in active coordination with our cloud service provider as they work to resolve a power outage affecting a primary data center. Connectivity issues and elevated error rates across the region will persist until power has been fully restored. The provider has indicated that full restoration and environment stabilization may take a day or more.Mar <var data-var='date'> 2</var>, <var data-var='time'>09:44</var> EST Update - Our cloud provider is responding to a power outage at a primary data center that continues to cause elevated error rates and connectivity issues across the region. While early signs of recovery were observed, the provider has since confirmed the impact is ongoing. Full restoration and environment stability are expected to take several hours. We will provide our next update within 6 hours.Mar <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> EST Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>04:01</var> EST Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>04:01</var> EST Identified - We have isolated the issue to a regional outage and are working with our partners to alleviate the degraded performance.Mar <var data-var='date'> 2</var>, <var data-var='time'>03:31</var> EST Update - We are continuing to investigate this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>03:30</var> EST Investigating - We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.

Service Outage on DUO81

Mar <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> EST Resolved - The issue was resolved by rerouting traffic.Mar <var data-var='date'> 1</var>, <var data-var='time'>11:09</var> EST Monitoring - We have rerouted traffic and are monitoring the behavior for stable, positive results.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:33</var> EST Update - We are continuing to work to reroute traffic in order to alleviate the degraded performance.Mar <var data-var='date'> 1</var>, <var data-var='time'>09:13</var> EST Identified - We have isolated the issue to a regional outage and are rerouting our traffic to alleviate the degraded performance.Mar <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> EST Investigating - We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.

Service degradation on DUO81

Feb <var data-var='date'>23</var>, <var data-var='time'>13:20</var> EST Resolved - The issue causing an abnormal phone call authentication success rate has been resolved by the third-party carrier.Feb <var data-var='date'>23</var>, <var data-var='time'>12:26</var> EST Monitoring - The issue causing an abnormal phone call authentication success rate is tied to a third-party carrier. We are monitoring the third-party's communications at this time and can confirm that Duo telephony services are functioning as expected at this time.Feb <var data-var='date'>23</var>, <var data-var='time'>09:02</var> EST Investigating - We are currently investigating an issue causing an abnormal phone call authentication success rate for the US region. Please check back here or subscribe to updates for any changes.

[US Deployments]: Duo Phone Call Authentication Failures for US Region

Feb <var data-var='date'>23</var>, <var data-var='time'>12:52</var> EST Resolved - The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. We will share a root cause analysis once it becomes available.Feb <var data-var='date'>23</var>, <var data-var='time'>11:38</var> EST Monitoring - We have deployed a fix for the gateway timeouts and are now seeing successful authentications. We are currently monitoring for any further issues.Feb <var data-var='date'>23</var>, <var data-var='time'>11:20</var> EST Update - We are continuing to investigate an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working with our respective partners to resolve as quickly as possible.Feb <var data-var='date'>23</var>, <var data-var='time'>10:04</var> EST Investigating - We are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working to resolve as quickly as possible.

All Deployments - Entra 504 Gateway Timeouts

Feb <var data-var='date'>19</var>, <var data-var='time'>17:32</var> EST Resolved - The deployed fix for this incident has resolved the issue. We will continue to monitor these results.Feb <var data-var='date'>19</var>, <var data-var='time'>16:30</var> EST Monitoring - We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.Feb <var data-var='date'>19</var>, <var data-var='time'>12:47</var> EST Identified - We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.Feb <var data-var='date'>19</var>, <var data-var='time'>09:35</var> EST Investigating - We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time. Please check back here or subscribe to updates for any changes.

[All Deployments] AI Assistant Outage for new users

Feb <var data-var='date'>19</var>, <var data-var='time'>13:01</var> EST Resolved - The issue causing the AI Assistant to be unavailable for administrators in India has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>12:47</var> EST Monitoring - We have deployed a fix for the issue causing the AI Assistant to be unavailable for administrators in India and are monitoring the results of the fix at this time.Feb <var data-var='date'>19</var>, <var data-var='time'>09:46</var> EST Investigating - We are investigating an issue causing the AI Assistant to be unavailable for administrators in India. Please check back here or subscribe to updates for any changes.

[Multiple Deployments] AI Assistant not available in India

Feb <var data-var='date'>18</var>, <var data-var='time'>20:31</var> EST Resolved - The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored. We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.Feb <var data-var='date'>18</var>, <var data-var='time'>14:48</var> EST Identified - We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.Feb <var data-var='date'>18</var>, <var data-var='time'>13:28</var> EST Investigating - We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

Feb <var data-var='date'>10</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>17:18</var> EST Scheduled - Beginning February 2nd, customers using outdated Duo-connected applications or clients may experience authentication failures. Impacted customers should update all affected applications and Duo Mobile apps to the latest versions with the new Duo CA pinning bundle. Impact can be confirmed via the Unsupported Clients Log in the Duo Admin Panel, and full guidance is available in Duo documentation and Cisco Field Notice FN74372. https://help.duo.com/s/article/9451 https://www.cisco.com/c/en/us/support/docs/field-notices/743/fn74372.html

Duo CA Pinning Bundle Update – Action Required for Out-of-Date Clients Impacting All Deployments

Feb <var data-var='date'> 4</var>, <var data-var='time'>20:11</var> EST Resolved - The issue causing enrollment failures that display the error message "Your session has expired. Please try again." has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>19:56</var> EST Monitoring - We have implemented a fix for the enrollment failures that caused the error message "Your session has expired. Please try again." and are monitoring the results closely.Feb <var data-var='date'> 4</var>, <var data-var='time'>13:55</var> EST Identified - We have Identified the cause of enrollment failures that display the error message "Your session has expired. Please try again." and are working to correct the issue as soon as possible. As a workaround: -If using enrollment email links, update the enrollment experience settings (https://duo.com/docs/administration-settings#enrollment) to show New Universal Prompt. -If enrolling using in-line self enrollment with an existing application (https://duo.com/docs/enrolling-users#inline-self-enrollment), update that application to use the Universal Prompt (https://duo.com/docs/universal-prompt-update-guide). -You can also enroll users manually from the Duo Admin Panel (https://duo.com/docs/administration-devices#adding-a-2fa-device-to-a-user) or issue an enrollment code for self-enrollment (https://duo.com/docs/enrolling-users#generate-enrollment-codes-for-existing-users). Please check back here or subscribe to updates for any changes.

All Deployments: Duo Enrollment URL Session Expired Errors

Jan <var data-var='date'>22</var>, <var data-var='time'>15:18</var> EST Resolved - The issue causing authentication failures on our DUO4 deployment has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>13:36</var> EST Investigating - We are investigating an issue causing authentication failures on our DUO4 deployment. Please check back here or subscribe to updates for any changes.

[DUO4] Authentication Failures

Jan <var data-var='date'>21</var>, <var data-var='time'>18:32</var> EST Resolved - We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).Jan <var data-var='date'>21</var>, <var data-var='time'>16:57</var> EST Identified - We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.Jan <var data-var='date'>21</var>, <var data-var='time'>16:38</var> EST Investigating - We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts

Jan <var data-var='date'>15</var>, <var data-var='time'>01:16</var> EST Resolved - According to our telephony service provider, the issue affecting SMS, Phone Call, and Push delivery has been resolved. Currently our services are now back to normal.Jan <var data-var='date'>14</var>, <var data-var='time'>23:30</var> EST Monitoring - We are starting to see recovery post the fix implemented by our service provider for the issue affecting SMS, Phone Call, and Push delivery. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.Jan <var data-var='date'>14</var>, <var data-var='time'>15:01</var> EST Identified - We have confirmed that the authentication failures using SMS, Phone Call, and Push are due to ongoing cellular carrier outages. Please attempt to leverage our other approved MFA methods, such as Duo Mobile Passcodes, Hardware Tokens, and Security Keys, or move your mobile device to a WiFi connection so that Pushes can be properly received.Jan <var data-var='date'>14</var>, <var data-var='time'>14:35</var> EST Investigating - There has been an uptick in authentication failures using SMS, Phone Call, and Push as there are ongoing phone carrier outages. Please attempt to leverage our other approved MFA methods, such as Duo Mobile Passcodes, Hardware Tokens, and Security Keys, or move your mobile device to a WiFi connection so that Pushes can be properly received. Please check back here or subscribe to updates for any changes.

SMS, Phone Call, Push delivery failures due to ongoing carrier outages

Dec <var data-var='date'>23</var>, <var data-var='time'>03:59</var> EST Resolved - The issue affecting call connectivity between customers and our Support Engineers has been resolved.Dec <var data-var='date'>23</var>, <var data-var='time'>03:33</var> EST Monitoring - A fix has been implemented to resolve the call connectivity issue between customers and our Support Engineers. We are currently monitoring the situation with the appropriate teams to ensure continued service stability.Dec <var data-var='date'>23</var>, <var data-var='time'>02:56</var> EST Identified - Duo Support has identified the issue disrupting call connectivity between customers and our Support Engineers and is actively working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend using alternative channels such as email (support@duo.com) or the Support Portal. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.Dec <var data-var='date'>23</var>, <var data-var='time'>02:35</var> EST Investigating - Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email (support@duo.com) and Support Portal.

Duo Support Phone System Issue

Dec <var data-var='date'>19</var>, <var data-var='time'>16:03</var> EST Resolved - The issue affecting Duo Trial signups has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>15:24</var> EST Monitoring - We have deployed a fix for the issue causing Duo Trial signups to fail and are monitoring the results of the fix at this time.Dec <var data-var='date'>19</var>, <var data-var='time'>14:12</var> EST Identified - We have identified the cause of the issue affecting Duo trial signups and are actively working on a fix. Additional updates will be shared as progress is made.Dec <var data-var='date'>19</var>, <var data-var='time'>12:59</var> EST Investigating - We are currently investigating an issue causing new Duo Trial signups to fail. We are working to restore this capability as soon as possible and will provide additional updates here as progress is made. Please check back here or subscribe to updates for any changes.

New Duo Trial Signup Failures

Oct <var data-var='date'>20</var>, <var data-var='time'>07:20</var> EDT Resolved - The issue affecting email delivery has been resolved. System performance has remained stable, and all services are functioning normally across deployments. We’ll continue to monitor to ensure ongoing reliability. Thank you for your patience throughout this incident.Oct <var data-var='date'>20</var>, <var data-var='time'>05:44</var> EDT Identified - We have identified the cause of the issue with email delivery with the Duo Admin Panel and are actively working to restore service.Oct <var data-var='date'>20</var>, <var data-var='time'>03:54</var> EDT Investigating - We are currently investigating an issue affecting email delivery. Our team is working to identify the root cause and restore full functionality as quickly as possible. We'll provide updates as soon as more information becomes available. Authentication is not impacted. Thank you for your patience.

All Deployments: Email delivery issues

Oct <var data-var='date'>20</var>, <var data-var='time'>07:06</var> EDT Resolved - The issue affecting phone-based authentication and SMS delivery has now been resolved. System performance has remained stable, and all services are operating as expected across deployments. We will continue to monitor for any anomalies, but no further impact is anticipated at this time.Oct <var data-var='date'>20</var>, <var data-var='time'>04:52</var> EDT Identified - We've identified the cause of degraded Phone Authentication and SMS delivery failures. Our providers have acknowledged an upstream issue and are working on a resolution. This may affect users relying on phone calls or SMS for authentication across all deployments and we suggest using alternate means of MFA such as Duo Push if possible. Our team is working on mitigation steps and will continue to provide updates as progress is made.Oct <var data-var='date'>20</var>, <var data-var='time'>04:29</var> EDT Investigating - We are currently investigating an issue causing phone call and SMS delivery authentication failures on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

All Deployments: Duo Phone Call and SMS Delivery Failure

Oct <var data-var='date'>15</var>, <var data-var='time'>16:01</var> EDT Resolved - We have identified an issue with a recent Windows update that has caused Duo Desktop to not be recognized on Windows 11 24H2 and 25H2 and have provided remediation steps in a Knowledge Base article linked below. While we work with Microsoft to ensure a permanent solution is provided via update, we will be marking this incident resolved and providing further updates through the KB article as well as via email communications. Why is Duo Desktop not detected on my Windows device after installing updates to Windows 11? https://help.duo.com/s/article/9527 Please check the KB article for any further updates.Oct <var data-var='date'>15</var>, <var data-var='time'>12:00</var> EDT Identified - We have identified an issue with a recent Windows update that has caused Duo Desktop to not be recognized on Windows 11 24H2 and 25H2 and have some recommended remediation steps to resolve the issue. We have published a KB article with the steps: https://help.duo.com/s/article/9527 We are working with Microsoft to provide a more permanent solution in a future Windows update. Please check back here or subscribe to updates for any changes.Oct <var data-var='date'>15</var>, <var data-var='time'>08:19</var> EDT Investigating - We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 24H2/25H2. If possible, please refrain from upgrading to 24H2/25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue. Please check back here or subscribe to updates for any changes.

[All Deployments] Duo Desktop not being recognized on Windows 11 24H2/25H2

Oct <var data-var='date'> 7</var>, <var data-var='time'>15:56</var> EDT Resolved - The issue causing an outage for all services on our DUO34 deployment has been resolved. We will publish a RCA as soon as it is available. You can check back here for the latest information or subscribe for updates.Oct <var data-var='date'> 7</var>, <var data-var='time'>15:44</var> EDT Monitoring - We have deployed a fix for the issue causing an outage for all services on our DUO34 deployment and are monitoring the results at this time.Oct <var data-var='date'> 7</var>, <var data-var='time'>15:23</var> EDT Identified - We have identified the issue causing an outage for all services on our DUO34 deployment and working to deploy a fix.Oct <var data-var='date'> 7</var>, <var data-var='time'>15:13</var> EDT Investigating - We are currently investigating an issue causing a full outage for all services on our DUO34 deployment and are working to restore services as soon as possible. Please check back here or subscribe to updates for any changes

[DUO34] Full Deployment Outage

Sep <var data-var='date'>29</var>, <var data-var='time'>12:52</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'>29</var>, <var data-var='time'>12:16</var> EDT Identified - We have identified the issue causing custom attributes to not sync from Entra ID to Duo and are working with the vendor to resolve it. We will work with affected customers while a fix is developed and deployed. Please reach out to support@duo.com or give us a call at the number listed for your region on our Support Page, https://duo.com/support. We will close this incident on the Status Page shortly. Please pause your Entra ID sync if you are using any custom attributes as sync attributes, and, if possible, do not run a full manual sync until the issue is resolved. As a workaround, an administrator can sync individual users by following the instructions in our guide below: https://duo.com/docs/azuresync#sync-individual-users-from-the-duo-admin-panelSep <var data-var='date'>29</var>, <var data-var='time'>06:32</var> EDT Update - We are continuing to investigate this. Please pause your Entra ID sync if you are using any custom attributes as sync attributes, and, if possible, do not run a full manual sync until the issue is resolved. As a workaround, an admin can sync individual users by following the instructions in our guide below: https://duo.com/docs/azuresync#sync-individual-users-from-the-duo-admin-panelSep <var data-var='date'>29</var>, <var data-var='time'>05:46</var> EDT Investigating - We are current investigating issue where custom attributes are not being synced from Entra ID to Duo. Entra ID sync is working as expected with standard attributes. Please refer to the status page for further updates.

[All Deployments] Entra ID Failing to Sync Custom Attributes

Sep <var data-var='date'>26</var>, <var data-var='time'>18:41</var> EDT Resolved - We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.Sep <var data-var='date'>26</var>, <var data-var='time'>17:42</var> EDT Monitoring - A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.Sep <var data-var='date'>26</var>, <var data-var='time'>10:54</var> EDT Identified - We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix. Administrators who have previously used the AI Assistant are unaffected. Please check back here or subscribe to updates for any changes.

[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time

Sep <var data-var='date'> 9</var>, <var data-var='time'>13:09</var> EDT Resolved - The issue regarding login failures on cross deployment logins to the Duo Admin Panel has been resolved and functionality has been fully restored. An RCA will be provided as soon as it is available.Sep <var data-var='date'> 9</var>, <var data-var='time'>12:54</var> EDT Monitoring - A fix has been deployed for the issue causing login failures on cross deployment logins to the Duo Admin Panel and we are monitoring the results.Sep <var data-var='date'> 9</var>, <var data-var='time'>12:44</var> EDT Identified - We have identified an issue causing login failures on cross deployment logins to the Duo Admin Panel on multiple deployments. We are working to correct the issue as soon as possible.

[Multiple Deployments] Admin Panel Login Failures

Aug <var data-var='date'>30</var>, <var data-var='time'>01:03</var> EDT Resolved - The issue causing the blank prompt is now resolved and full functionality is restored. We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.Aug <var data-var='date'>30</var>, <var data-var='time'>00:05</var> EDT Monitoring - A fix has been deployed for the blank prompt issue affecting Chrome/Edge version 136. We are monitoring the results of the fix at this time. Please check back here or subscribe to updates for any changes.Aug <var data-var='date'>29</var>, <var data-var='time'>13:30</var> EDT Identified - We are currently aware of an issue that is impacting users logging into web-based applications from both Chrome and Edge version 136 that causes a blank Duo Prompt to appear. We are working on a fix for this issue urgently and hope to provide an update soon. As a workaround, if users upgrade their browser to a newer version, authentication will work as normal, which is also a recommended best practice for security as well. Additionally, users logging into Epic Hyperdrive may also experience this issue when attempting to log in, and our fix will also apply to that application once released. As a temporary workaround, you can downgrade Hyperdrive to 100.2506.3, which will move to a lower Chromium Version (134.0.6998.205) and no longer see the issue. As soon as our fix has been released, we'll provide an update as soon as possible.

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Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement

Duo Phone Call Authentication Failure for US Based Carriers

Duo Phone Call Authentication Failure for US Based Carriers

Duo Services, Components and Regions

Recent Duo events

Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement

Duo Phone Call Authentication Failure for US Based Carriers

Duo Phone Call Authentication Failure for US Based Carriers

Service Outage on DUO81

Service degradation on DUO81

[US Deployments]: Duo Phone Call Authentication Failures for US Region

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Is Duo down?

Duo status is UP

Lastest published events

Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement

Duo Phone Call Authentication Failure for US Based Carriers

Duo Phone Call Authentication Failure for US Based Carriers

Duo Services, Components and Regions

Recent Duo events

Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement

Duo Phone Call Authentication Failure for US Based Carriers

Duo Phone Call Authentication Failure for US Based Carriers

Service Outage on DUO81

Service degradation on DUO81

[US Deployments]: Duo Phone Call Authentication Failures for US Region

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5 monitors included!