Sep <var data-var='date'> 4</var>, <var data-var='time'>14:41</var> UTC Resolved - Mail flow is back to normal and the previous queue has been completely cleared. Thank you for your patience. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> UTC Monitoring - A fix has been implemented and queued outgoing messages are being cleared quickly. Our team will continue to monitor the situation Sep <var data-var='date'> 4</var>, <var data-var='time'>12:41</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:49</var> UTC Investigating - One of our outgoing mail servers is seeing a buildup of messages from vessels queued for delivery. Delays in message delivery from vessels may be experienced. Our team is currently investigating the situation.

Delayed message delivery from vessels

Aug <var data-var='date'>25</var>, <var data-var='time'>06:12</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>05:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>05:15</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>25</var>, <var data-var='time'>04:17</var> UTC Investigating - Dear Customer We are currently experiencing an outage affecting manual and automatic connections to the secure endpoints used for email transfer to the Dualog Cloud. The following Connection Suite Services are affected: ¤ Email ¤ File Transfer No user action will be required We are working on troubleshooting and will update you on progress. Please visit status.dualog.com for live updates. For further technical queries, please contact our support: support@dualog.com T: +47 77621911 or +65 62221911 We apologize for the inconvenience this may cause. Best regards, Customer Services Department Dualog – Your digital platform at sea

Dualog - Unplanned outage for Secure Email Endpoints

Jul <var data-var='date'>22</var>, <var data-var='time'>11:58</var> UTC Resolved - The issue has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>11:43</var> UTC Investigating - We are currently looking into an issue that may be affecting the performance of Dualog Drive - Sync. The potential issue only pertains to Sync. Dualog Drive - Move, as well as other services such as Email, are not impacted.

Dualog Drive - Sync

Jul <var data-var='date'> 4</var>, <var data-var='time'>08:59</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 4</var>, <var data-var='time'>07:59</var> UTC Investigating - We are currently experiencing an outage affecting connection to the Dualog Cloud endpoint on some some ports. Our team is currently investigating the issue. The following Connection Suite Services are affected: - Manual and automatic connections on certain ports (4550 confirmed) We are working on troubleshooting and will update you on progress. Please visit status.dualog.net for live updates. For further technical queries, please contact our support: support@dualog.com T: +47 77621911 or +65 62221911 We apologize for the inconvenience this may cause.

Dualog - Unplanned Downtime

Jun <var data-var='date'>29</var>, <var data-var='time'>18:04</var> UTC Resolved - Our monitoring indicates the issue has been resolved by the implemented fix. We apologise for any inconvenience caused. Jun <var data-var='date'>29</var>, <var data-var='time'>17:51</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>17:32</var> UTC Investigating - We are investigating an issue that is impacting email transmission.

Dualog Outage

Jun <var data-var='date'>11</var>, <var data-var='time'>03:11</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>02:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>01:40</var> UTC Investigating - We are currently investigating this issue.

Degraded performance on portal and mail exchange

May <var data-var='date'>25</var>, <var data-var='time'>12:59</var> UTC Resolved - Our monitoring has concluded that the incident was resolved by the implemented fix. May <var data-var='date'>25</var>, <var data-var='time'>10:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the outcome. May <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC Investigating - We have received reports about an issue impacting email traffic, and are currently investigating.

Dualog Email Incident

May <var data-var='date'>21</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>15:36</var> UTC Update - The issue has been identified and resolved. May <var data-var='date'>21</var>, <var data-var='time'>14:16</var> UTC Investigating - The issue has been identified and resolved.

Dualog Portal: Slow loading of UI elements

May <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>06:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>05:39</var> UTC Investigating - We are experiencing some delays for ships moving file to SharePoint. Sync transfers are not affected. Our team is working on identifying the issue. All data is pending in our cloud and will be delivered once the problem is solved.

Dualog Drive - Delay in moving files from ships to SharePoint

Apr <var data-var='date'> 6</var>, <var data-var='time'>07:19</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>06:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 6</var>, <var data-var='time'>06:47</var> UTC Investigating - 3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.

Personal email - 3rd party email clients not working on IMAP

Mar <var data-var='date'>17</var>, <var data-var='time'>17:35</var> UTC Resolved - The incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>17:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the outcome. Mar <var data-var='date'>17</var>, <var data-var='time'>17:07</var> UTC Investigating - We are currently investigating an issue impacting Dualog Connection Suite connections and email delivery.

Dualog Email Delivery - Degraded

Mar <var data-var='date'>12</var>, <var data-var='time'>12:36</var> UTC Resolved - Our reports indicate that Starlink has resolved the issue. Mar <var data-var='date'>12</var>, <var data-var='time'>10:07</var> UTC Investigating - We have recieved reports that some vessels are experiencing connectivity issues with Starlink. We will update this page once we have more information.

Degraded Starlink Connectivity

Feb <var data-var='date'>12</var>, <var data-var='time'>13:09</var> UTC Resolved - All telephony services have been fully restored and are operating normally. Feb <var data-var='date'>12</var>, <var data-var='time'>11:51</var> UTC Identified - We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at support@dualog.com. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.

Temporary Disruption to Support Phone Line

Feb <var data-var='date'> 3</var>, <var data-var='time'>01:19</var> UTC Resolved - The previously reported mail backlog has been fully cleared, and email exchange is back to normal. Feb <var data-var='date'> 3</var>, <var data-var='time'>00:01</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 2</var>, <var data-var='time'>23:48</var> UTC Update - Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time. Feb <var data-var='date'> 2</var>, <var data-var='time'>22:19</var> UTC Update - The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation. Feb <var data-var='date'> 2</var>, <var data-var='time'>21:29</var> UTC Update - The queue is being expedited at a good pace, and we expect it to normalise soon. Feb <var data-var='date'> 2</var>, <var data-var='time'>20:58</var> UTC Monitoring - We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.

Degraded performance of email exchange

Jan <var data-var='date'>28</var>, <var data-var='time'>08:04</var> UTC Resolved - This incident has been resolved. Our team will make a full assessment and provide a report within the next 72 hours. Jan <var data-var='date'>28</var>, <var data-var='time'>07:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>07:33</var> UTC Update - We are still working on a resolution with the utmost urgency. We are gradually resuming services and monitoring the performance. No action needed from the ship side. As soon as the services become available, all queued messages and files will be processed. Do expect some delay due to the accumulated backlog. Jan <var data-var='date'>28</var>, <var data-var='time'>06:13</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>05:37</var> UTC Update - We are still experiencing heavy performance fluctuations. No action is required from the ship side, every mail and file is queued up and nothing will be lost. We are working with our datacenter provider to stabilise the situation. Jan <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC Update - Email exchange may be affected intermittently, our team is continuing to investigate. Jan <var data-var='date'>28</var>, <var data-var='time'>04:31</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>04:28</var> UTC Investigating - We are currently investigating this issue.

Dualog services temporarily unavailable

Jan <var data-var='date'> 5</var>, <var data-var='time'>06:40</var> UTC Resolved - This incident has been resolved.

Degraded performance on mail exchange (resolved at 5:23 UTC)

Jan <var data-var='date'> 5</var>, <var data-var='time'>05:23</var> UTC Resolved - Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused. Jan <var data-var='date'> 5</var>, <var data-var='time'>05:08</var> UTC Monitoring - Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation. Jan <var data-var='date'> 5</var>, <var data-var='time'>04:55</var> UTC Identified - We have identified the cause of the issue and have implemented a fix. Jan <var data-var='date'> 5</var>, <var data-var='time'>04:27</var> UTC Update - Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority. Jan <var data-var='date'> 5</var>, <var data-var='time'>04:17</var> UTC Investigating - We are currently investigating this issue.

Degraded performance on mail exchange

Dec <var data-var='date'>11</var>, <var data-var='time'>11:47</var> UTC Resolved - No anomalies have been detected in our logs. The Drive service has shown stability in the last hour and is fully operational for all users. Dec <var data-var='date'>11</var>, <var data-var='time'>10:35</var> UTC Monitoring - An internal system that certain Drive features rely on was briefly unavailable after an update. This led to certain Drive features becoming unavailable until our systems came back online. Our logs indicate that all services are now back up and operational, and we will continue monitoring over the course of the next hour. Dec <var data-var='date'>11</var>, <var data-var='time'>10:22</var> UTC Update - Drive tasks configured with integrations to SharePoint are not functioning as expected. Our development team is actively investigating the root cause and working to restore full functionality as soon as possible. We will continue to provide updates on this page as more information becomes available. Dec <var data-var='date'>11</var>, <var data-var='time'>10:09</var> UTC Investigating - We are currently investigating an issue pertaining to Dualog Drive, where the Drive page on the Dualog Portal is unresponsive for some customers. We are still currently investigating the scope and impact, and will update this page and service status once more information presents itself.

Drive Statuspage unresponsive

Dec <var data-var='date'> 8</var>, <var data-var='time'>19:37</var> UTC Resolved - Monitored components show normal activity. The current incident is resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>19:09</var> UTC Monitoring - Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice. Dec <var data-var='date'> 8</var>, <var data-var='time'>18:37</var> UTC Identified - We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.

Reports of vessels experiencing downtime

Sep <var data-var='date'> 5</var>, <var data-var='time'>07:36</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>07:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 5</var>, <var data-var='time'>06:17</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 5</var>, <var data-var='time'>06:11</var> UTC Investigating - The Apps Portal and Drive service are currently facing intermittent issues for some customers. Our team is working to investigate the cause.

Dualog Drive and Apps Portal - degraded performance

Aug <var data-var='date'>28</var>, <var data-var='time'>13:22</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>11:50</var> UTC Scheduled - To: - all subscribers to our Service Status page status.dualog.com (please ask relevant parties to subscribe on status.dualog.com for future updates) We hereby announce a scheduled maintenance window to key infrastructure components on the Dualog Cloud on **Thursday, 28 August 2025, 13:00–13:30 UTC** This maintenance is necessary to migrate our database servers to upgraded infrastructure, ensuring improved performance and reliability. We expect services to remain largely available throughout the window, with only brief disruptions. During this window, the following services may be affected: - Portal – intermittent disruption - Drive – intermittent disruption - Fetch – intermittent disruption - Email – only ships with Instant Communication Mode will be affected - Endpoint – continues to run locally, but no new installs or configuration changes will apply - Protect – existing connections unaffected, but configuration changes will not apply The remaining services will be available throughout the maintenance timeframe. No user action will be required. Email and data transfer in progress or queued during maintenance will be resumed as soon as our services are back online. We will notify you as soon as the maintenance is concluded and appreciate your understanding of the importance of this critical upgrade.

[DUALOG SCHEDULED MAINTENANCE] Temporary Service Disruptions

Aug <var data-var='date'>22</var>, <var data-var='time'>13:30</var> UTC Resolved - The issue has been resolved by the implemented fix. We apologise for any inconvenience caused. Aug <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC Update - The issue has been resolved by the implemented fix. The email backlog has been fully processed, and additional email delays are no longer expected. We are continuing to monitor the situation closely, Aug <var data-var='date'>22</var>, <var data-var='time'>11:34</var> UTC Update - We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected. Aug <var data-var='date'>22</var>, <var data-var='time'>11:27</var> UTC Monitoring - We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected. Aug <var data-var='date'>22</var>, <var data-var='time'>10:37</var> UTC Identified - We have identified an issue with email delivery issue causing substantial delays to incoming emails. This issue only affects incoming emails - shore to ship. Outgoing emails from the vessels are unaffected. Rest assured, we are treating this issue with the highest priority. Aug <var data-var='date'>22</var>, <var data-var='time'>10:20</var> UTC Update - We are continuing to investigate this email delivery issue. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected. Aug <var data-var='date'>22</var>, <var data-var='time'>09:18</var> UTC Investigating - We are currently investigating an issue pertaining to email delivery. We are still determining the scope of this issue and will be providing more information shortly.

Dualog Email Delivery

Jul <var data-var='date'>16</var>, <var data-var='time'>13:55</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>13:44</var> UTC Verifying - The migration has been completed, our team will continue to monitor activity. Jul <var data-var='date'>16</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>10:12</var> UTC Scheduled - We will be performing a scheduled maintenance on Dualog Drive on Wednesday, July 16 at 13:00 UTC. This maintenance window is expected to last approximately 2 hour. The following services will be affected: * Drive * Dualog Portal (apps.dualog.com) - degraded performance during maintenance The purpose of this activity is to migrate critical system components to a more robust infrastructure, aiming to deliver improved performance and stability for our customers. Impact: * Data replication will be temporarily paused during the maintenance window. All data changes will be securely queued and automatically processed once the maintenance is completed. No action is required from end users. * The remaining services will be available throughout the maintenance timeframe. * The Dualog portal may experience partial degradation during this period. We appreciate your understanding of the importance of this upgrade, which is necessary to improve the performance and quality of our services as well as the resilience and operational security.

[SCHEDULED MAINTENANCE] Dualog Drive

Jul <var data-var='date'>14</var>, <var data-var='time'>16:52</var> UTC Resolved - Our monitoring indicates the issue has been resolved. There is no longer a backlog queue of email, and delivery times have returned to normal. We apologise for any inconvenience caused by this event. Jul <var data-var='date'>14</var>, <var data-var='time'>13:36</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. Email flow has been restored, however, there is a backlog queue that must be processed. As such, minor email delays can be expected for the next period (shore to ship only). Sent/received emails should be processed automatically; there should be no need to resend any emails due to this event. Jul <var data-var='date'>14</var>, <var data-var='time'>13:08</var> UTC Identified - We have identified an issue that is impacting incoming email (shore to ship). Outgoing email (ship to shore) is not impacted. We are looking into this with the highest priority. We apologise for any inconvenience caused. Jul <var data-var='date'>14</var>, <var data-var='time'>12:35</var> UTC Investigating - We are currently investigating an issue that may be impacting email delivery.

Jun <var data-var='date'>20</var>, <var data-var='time'>07:02</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>06:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>20</var>, <var data-var='time'>06:13</var> UTC Investigating - The Dualog Portal (apps.dualog.com) is currently experiencing lower performance. We are investigating. Mail flow and other services are not affected.

Is Dualog down?

Dualog status is UP

Lastest published events

Delayed message delivery from vessels

Dualog - Unplanned outage for Secure Email Endpoints

Dualog Drive - Sync

Dualog Services, Components and Regions

Recent Dualog events

Delayed message delivery from vessels

Dualog - Unplanned outage for Secure Email Endpoints

Dualog Drive - Sync

Dualog - Unplanned Downtime

Dualog Outage

Degraded performance on portal and mail exchange