Apr <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> PDT Investigating - Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.

DroneDeploy Support unable to receive inbound email

Mar <var data-var='date'>31</var>, <var data-var='time'>11:48</var> PDT Resolved - Between 12:53PM Pacific on 03/30 and 12:30PM Pacific Time on 03/31 (18:53 UTC on 03/30 and 18:30 UTC on 03/31), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.Mar <var data-var='date'>31</var>, <var data-var='time'>11:19</var> PDT Investigating - Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.

Some aerial data uploads failing when using Smart Uploader

Mar <var data-var='date'>17</var>, <var data-var='time'>14:43</var> PDT Resolved - Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.Mar <var data-var='date'>17</var>, <var data-var='time'>11:15</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>17</var>, <var data-var='time'>10:53</var> PDT Investigating - Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.

Safety AI Reports not being delivered

Mar <var data-var='date'> 3</var>, <var data-var='time'>19:05</var> PST Resolved - Safety AI is no longer experiencing delays with report delivery. We appreciate your patience.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:28</var> PST Identified - Some users may be experiencing delays in Safety AI report delivery exceeding 24 hours. Engineering is actively working to address this issue.

Delays in Safety AI report delivery

Feb <var data-var='date'>27</var>, <var data-var='time'>13:30</var> PST Resolved - Between 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.

Robot service calls failing

Feb <var data-var='date'>13</var>, <var data-var='time'>13:57</var> PST Resolved - Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.Feb <var data-var='date'>13</var>, <var data-var='time'>01:37</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>15:25</var> PST Update - Beginning on Feb. 11, 2026, at 1:00PM PST (21:00 UTC), new Safety AI reports are not being delivered due to a partial outage with a third-party vendor. Engineering is actively developing a workaround to restore functionality. We are treating this with the highest urgency and appreciate your patience.Feb <var data-var='date'>12</var>, <var data-var='time'>13:12</var> PST Identified - Safety AI is currently not operational due to a partial outage in our underlying model provider. Customers are still able to review existing data, but new reports are delayed. We are actively developing workarounds.

Safety AI Delayed Processing

Feb <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> PST Resolved - Between Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the rest of the photos in that batch did not reach our servers. The issue has been resolved by our engineering team, and new uploads are now working normally.

Ground App standard photo upload issue

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:12</var> PST Resolved - A fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.Feb <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> PST Investigating - Some users of the Enterprise Analytics dashboard may see data that is up to 2.5 days old due to an infrastructure update. A fix is being deployed to quickly refresh the data and ensure it remains up to date.

Outdated Enterprise Analytics Data

Jan <var data-var='date'>16</var>, <var data-var='time'>16:57</var> PST Resolved - Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.Jan <var data-var='date'>16</var>, <var data-var='time'>11:07</var> PST Investigating - Some users may be experiencing an issue on the newest version of the DroneDeploy Ground App (v2.229.0) where the projects list is not loading, resulting in a blank, white screen. Engineering is investigating. As a workaround, users can 'force quit' and reopen the app, which will allow the project list to load as usual.

Projects not loading on Ground App v2.229.0

Jan <var data-var='date'>12</var>, <var data-var='time'>13:18</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>13:18</var> PST Update - Between 6:00 AM and 12:30 PM Pacific, some users may have experienced export delays. The issue has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>12:18</var> PST Investigating - Some users may be experiencing failures when attempting to export files from DroneDeploy. Engineering is actively investigating the issue.

Export delays

Dec <var data-var='date'>14</var>, <var data-var='time'>17:41</var> PST Resolved - Between 4:00PM and 5:25PM PT (00:00 - 01:25 UTC) some users may have experienced export failures. All failed exports have been restarted. Please allow a couple of hours for exports to complete.Dec <var data-var='date'>14</var>, <var data-var='time'>17:31</var> PST Investigating - Some users may be experiencing an issue with exports failing. Engineering is addressing the issue.

Export failures

Dec <var data-var='date'>11</var>, <var data-var='time'>09:11</var> PST Resolved - Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.Dec <var data-var='date'>11</var>, <var data-var='time'>07:50</var> PST Monitoring - Our third-party PPK provider has reported that the service is functioning again and we are seeing successfully processed PPK maps. Our Engineering team will continue to monitor to ensure stability. All impacted maps will be reprocessed throughout the day today. We appreciate your patience.Dec <var data-var='date'> 9</var>, <var data-var='time'>17:35</var> PST Investigating - Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

Intermittent PPK Processing failures due to third party provider instability

Nov <var data-var='date'>30</var>, <var data-var='time'>20:56</var> PST Resolved - On Sunday, November 30th, between 4:00pm and 8:40pm PST (12/01/2025 00:00 and 4:40 UTC), some users may have noted that flight logs were not uploaded to Dock Drones. The issue was corrected and flight log data captured during that window is being backfilled. Please allow a few hours for that data backfill to complete.Nov <var data-var='date'>30</var>, <var data-var='time'>19:55</var> PST Investigating - Some users of Dock Drones may notice that flight logs are not being uploaded. Engineering is investigating.

Dock Drones not writing flight logs

Nov <var data-var='date'>18</var>, <var data-var='time'>10:59</var> PST Resolved - Between 3:38AM and 6:30AM Pacific Time (11:38 and 14:30 UTC) some users may have experienced intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident. Cloudflare has declared the incident over and all services are confirmed stable.Nov <var data-var='date'>18</var>, <var data-var='time'>08:04</var> PST Monitoring - At this time, systems have stabilized and all DroneDeploy apps are services are operational. DroneDeploy Engineering is continuing to monitor closely for any follow-on impacts and will provide further updates as appropriate.Nov <var data-var='date'>18</var>, <var data-var='time'>06:25</var> PST Identified - Our Engineering team is continuing to monitor the status of the Cloudflare incident. In the meantime, users may continue to experience intermittent issues accessing DroneDeploy apps and services. Thank you for your patience.Nov <var data-var='date'>18</var>, <var data-var='time'>04:20</var> PST Investigating - Some users may be experiencing intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident. Our Engineering team is closely monitoring the situation and looking for opportunities to mitigate impact when possible. We appreciate your patience. https://www.cloudflarestatus.com/

Intermittent availability issues due to global Cloudflare incident

Oct <var data-var='date'>21</var>, <var data-var='time'>09:15</var> PDT Resolved - On Tuesday, Oct. 20th, between 3:00AM and 8:00PM PDT (10:00 - 03:00 UTC), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.Oct <var data-var='date'>20</var>, <var data-var='time'>15:01</var> PDT Identified - Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

Oct <var data-var='date'>20</var>, <var data-var='time'>15:08</var> PDT Resolved - Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.Oct <var data-var='date'>20</var>, <var data-var='time'>14:46</var> PDT Update - Our third party support platform is continuing to be impacted by the global AWS outage. Some users may have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.Oct <var data-var='date'>20</var>, <var data-var='time'>11:12</var> PDT Monitoring - DroneDeploy.com has stabilized and we are monitoring closely. Support via live chat or over the phone continues to be intermittently unavailable. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.Oct <var data-var='date'>20</var>, <var data-var='time'>09:12</var> PDT Identified - Due to the global AWS outage, some users may have issues accessing DroneDeploy.com. To log in to DroneDeploy, visit https://www.dronedeploy.com/app2/ directly. Some users may also have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.Oct <var data-var='date'>20</var>, <var data-var='time'>08:39</var> PDT Investigating - We are currently investigating this issue.

DroneDeploy.com and other services unavailable

Sep <var data-var='date'>28</var>, <var data-var='time'>12:57</var> PDT Resolved - Between 2025-09-25 1:00 PM PDT and 2025-09-28 9:00 AM PDT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.Sep <var data-var='date'>26</var>, <var data-var='time'>13:24</var> PDT Investigating - Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

Sep <var data-var='date'>23</var>, <var data-var='time'>10:01</var> PDT Resolved - Between 09/22 at 7:00AM PT and 09/23 at 10:00AM PT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.Sep <var data-var='date'>22</var>, <var data-var='time'>14:20</var> PDT Investigating - Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

PPK Processing failures due to third party outage

Sep <var data-var='date'>15</var>, <var data-var='time'>15:06</var> PDT Resolved - Between 08/29/2025 and 09/15/2025, some users may have experienced the following issues: - GCP tagging is sometimes not working as expected - GCPs (including custom grids) are converted to WGS84 when uploading - The default CRS when uploading GCPs is WGS84 Engineering has corrected the underlying issue, and no further action is needed. We appreciate your patience.Sep <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> PDT Investigating - We are aware of a few issues when using GCPs in map processing: - GCP tagging is sometimes not working as expected - GCPs (including custom grids) are converted to WGS84 when uploading - The default CRS when uploading GCPs is WGS84 Engineering is actively working to correct these issues with the highest priority. Thank you for your patience.

GCP processing issues

Aug <var data-var='date'> 1</var>, <var data-var='time'>10:55</var> PDT Resolved - Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.Aug <var data-var='date'> 1</var>, <var data-var='time'>10:11</var> PDT Monitoring - The DroneDeploy web and mobile apps are stabilizing and uploads are also working again. Engineering is continuing to monitor.Aug <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> PDT Identified - Engineering has identified the cause of the issue and is implementing a fix. Users may start to see functionality come back online. We will continue to monitor to ensure stability moving forward.Aug <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> PDT Investigating - Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.

DroneDeploy not loading

Jun <var data-var='date'>12</var>, <var data-var='time'>14:56</var> PDT Resolved - Between 11:20 AM and approximately 2:00 PM PDT (18:20 and 21:00 UTC), some users may have experienced issues accessing DroneDeploy apps and services, including uploads, processing, reports, and others. This issue was related to a wider internet infrastructure outage, including Cloudflare. We anticipate no further impact.Jun <var data-var='date'>12</var>, <var data-var='time'>12:32</var> PDT Monitoring - Some DroneDeploy services are starting to come back up, like processing and uploads. However, there are still significant impacts. We advise waiting for further stabilization before proceeding with capture, upload, or processing activities.Jun <var data-var='date'>12</var>, <var data-var='time'>11:38</var> PDT Investigating - DroneDeploy is currently impacted by a third-party system outage that is affecting other parts of the internet. Some impacts could include being unable to load the DroneDeploy web or mobile apps, maps not processing, and reports not being received.

DroneDeploy impacted by third party system outage

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:21</var> PDT Resolved - Our Engineering team has confirmed there is no customer-facing impact for the reported issue. We apologize for the incorrect incident notification.Jun <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> PDT Investigating - Some users may be seeing delays in map or walk processing, beginning at approximately 1:00 PM Pacific Time (20:00 UTC). Engineering is actively investigating.

Map Processing Delays

May <var data-var='date'>30</var>, <var data-var='time'>18:42</var> PDT Resolved - Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.May <var data-var='date'>30</var>, <var data-var='time'>17:03</var> PDT Investigating - Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.

Live Maps not processing

May <var data-var='date'> 5</var>, <var data-var='time'>12:52</var> PDT Resolved - Between 6:58AM and 12:14PM Pacific Time ( 13:58 and 19:14 UTC), some users may have experienced slow or stalled uploads from their Dock Automation flights. Engineering has applied some changes to prevent this issue; all uploads should have returned to normal. We appreciate your patience.May <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> PDT Investigating - Some users may be experiencing slow or stalled uploads from Dock Automation flights. Engineering is actively taking steps to remediate.

Slow or stalled uploads from Dock Automation

May <var data-var='date'> 2</var>, <var data-var='time'>21:12</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 2</var>, <var data-var='time'>21:11</var> PDT Update - The issue has been resolved. Uploads should be back to normal.May <var data-var='date'> 2</var>, <var data-var='time'>13:57</var> PDT Identified - Some users of Dock Automation may be experiencing extremely slow uploads. Engineering is actively engaged and working on a resolution.

Is DroneDeploy down?

DroneDeploy status is PARTIAL OUTAGE

Components with issues

Lastest published events

DroneDeploy Support unable to receive inbound email

Some aerial data uploads failing when using Smart Uploader

Safety AI Reports not being delivered

DroneDeploy Services, Components and Regions

Recent DroneDeploy events

DroneDeploy Support unable to receive inbound email

Some aerial data uploads failing when using Smart Uploader

Safety AI Reports not being delivered

Delays in Safety AI report delivery

Robot service calls failing

Safety AI Delayed Processing

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Is DroneDeploy down?

DroneDeploy status is PARTIAL OUTAGE

Components with issues

Lastest published events

DroneDeploy Support unable to receive inbound email

Some aerial data uploads failing when using Smart Uploader

Safety AI Reports not being delivered

DroneDeploy Services, Components and Regions

Recent DroneDeploy events

DroneDeploy Support unable to receive inbound email

Some aerial data uploads failing when using Smart Uploader

Safety AI Reports not being delivered

Delays in Safety AI report delivery

Robot service calls failing

Safety AI Delayed Processing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!