Oct <var data-var='date'> 6</var>, <var data-var='time'>18:38</var> PDT Resolved - Between 6:00 AM and 6:23 PM Pacific time (13:00 and 01:23 UTC) some users may have experienced delays in map processing. The upstream issue has resolved and the backlog of delayed items has cleared. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:53</var> PDT Identified - Due to an issue with our cloud hosting provider, some users may be experiencing delays in map processing. Maps are not expected to fail but may take longer to arrive. Please wait 24 hours before submitting a map for processing a second time, or contact Support at support@dronedeploy.com to assist in determining current status.

Processing delays

Sep <var data-var='date'>28</var>, <var data-var='time'>11:32</var> PDT Resolved - Between 8:13 AM Pacific Time (15:13 UTC) on September 25 and 11:25 AM Pacific Time (18:25 UTC) on September 28, some users experienced an issue where exterior overlays became stuck in a "Waiting for Upload and Alignment" state. Engineering implemented a fix, and we do not expect further impact. Affected overlays will need to be re-uploaded. Sep <var data-var='date'>28</var>, <var data-var='time'>10:22</var> PDT Identified - The issue has been identified and our Engineering team is working on implementing a fix. Sep <var data-var='date'>28</var>, <var data-var='time'>10:17</var> PDT Investigating - We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.

Overlay uploads stuck in 'Waiting for Upload and Alignment' status

Sep <var data-var='date'>26</var>, <var data-var='time'>18:46</var> PDT Resolved - Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact. Sep <var data-var='date'>25</var>, <var data-var='time'>13:02</var> PDT Monitoring - A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved. Sep <var data-var='date'>25</var>, <var data-var='time'>10:27</var> PDT Identified - The issue has been identified and our team continues to work on a resolution. Sep <var data-var='date'>25</var>, <var data-var='time'>09:27</var> PDT Investigating - We are currently investigating a delay in maps generated from dock drones.

Delays in dock media processing

Sep <var data-var='date'>23</var>, <var data-var='time'>09:41</var> PDT Resolved - Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact. Sep <var data-var='date'>23</var>, <var data-var='time'>08:42</var> PDT Identified - We have identified the issue and are working on restarting impacted Dock connections. Sep <var data-var='date'>23</var>, <var data-var='time'>08:24</var> PDT Investigating - We are aware that some customers' docks are offline. Our team is currently investigating.

Some docks offline

Sep <var data-var='date'>14</var>, <var data-var='time'>17:09</var> PDT Resolved - We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected. Sep <var data-var='date'>14</var>, <var data-var='time'>14:55</var> PDT Investigating - Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email support@dronedeploy.com. We will provide updates as they arise and appreciate your patience.

Enterprise Phone Support Unavailable

Aug <var data-var='date'>25</var>, <var data-var='time'>06:30</var> PDT Resolved - Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.

BIM upload and processing failures

Aug <var data-var='date'>24</var>, <var data-var='time'>11:30</var> PDT Resolved - Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has corrected the issue and no further impact is expected. Aug <var data-var='date'>24</var>, <var data-var='time'>09:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>09:06</var> PDT Update - Engineering is taking steps to remediate the issue of some Docks appearing offline or drones unable to take off. Aug <var data-var='date'>24</var>, <var data-var='time'>08:21</var> PDT Identified - Some users are reporting Docks offline or dock drones unable to take off. Engineering has identified the issue and is reviewing next steps.

Dock Automation: Some Dock drones offline/unable to take off

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:21</var> PDT Resolved - Between 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and does not anticipate any additional impact. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> PDT Monitoring - Safety AI reports are successfully completing. We will continue to monitor to ensure ongoing stability. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:23</var> PDT Investigating - Some users may be experiencing an issue where Safety AI reports are not being exported as expected. Engineering is investigating.

Safety AI Reports failing

Jul <var data-var='date'>30</var>, <var data-var='time'>15:18</var> PDT Resolved - Between 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact. Jul <var data-var='date'>30</var>, <var data-var='time'>13:37</var> PDT Monitoring - Our Engineering team has implemented a fix for the issue of intermittent failures rendering the elevation layer. Service has returned to normal, but we are continuing to monitor to ensure ongoing stability. Jul <var data-var='date'>30</var>, <var data-var='time'>12:55</var> PDT Identified - Some users may be experiencing intermittent failures rendering the elevation layer in DroneDeploy. Engineering is working on a fix.

Intermittent issues loading elevation layer

Jul <var data-var='date'>14</var>, <var data-var='time'>14:04</var> PDT Resolved - Between 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If you attempted to upload or export during this window, please try your action again. Jul <var data-var='date'>14</var>, <var data-var='time'>13:32</var> PDT Investigating - Some users may be experiencing an issue where projects are not loading on the dashboard.

Projects not loading

Jul <var data-var='date'>10</var>, <var data-var='time'>14:17</var> PDT Resolved - Between 9:15AM and 10:30AM Pacific Time (16:15 and 17:30 UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact. Jul <var data-var='date'>10</var>, <var data-var='time'>10:29</var> PDT Monitoring - Engineering has implemented a fix for this issue and services are returning to normal. We are continuing to monitor to ensure ongoing stability. Jul <var data-var='date'>10</var>, <var data-var='time'>09:54</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>09:37</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>09:36</var> PDT Investigating - Some users may not be able to access DroneDeploy on web. Engineering is investigating.

DroneDeploy web and mobile apps unavailable

Jun <var data-var='date'>29</var>, <var data-var='time'>16:02</var> PDT Resolved - Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again. Jun <var data-var='date'>29</var>, <var data-var='time'>14:51</var> PDT Investigating - Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.

BIM file upload failures during processing

Jun <var data-var='date'>26</var>, <var data-var='time'>12:26</var> PDT Resolved - Between 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users will see missing data backfill between now and Monday. We appreciate your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>12:00</var> PDT Identified - We have identified the cause of the issue some users are seeing with the connection between Procore and DroneDeploy. A fix is being implemented now. Jun <var data-var='date'>26</var>, <var data-var='time'>10:30</var> PDT Investigating - Some users may be experiencing issues when importing field note or photos from DroneDeploy into Procore or when importing drawings from Procore into DroneDeploy. Our engineering team is investigating.

Errors when pulling data from or pushing data into Procore

Jun <var data-var='date'>22</var>, <var data-var='time'>07:04</var> PDT Resolved - Between 9:18PM on 6/21 and 6:07AM PDT on 6/22 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected. Jun <var data-var='date'>22</var>, <var data-var='time'>02:05</var> PDT Investigating - Some users may be seeing an issue where, after sign-in in Project Settings → Integrations → Autodesk Construction Cloud, the Account and Project fields stay disabled, so users can’t complete setup or select an Autodesk account/project. Engineering is investigating.

Unable to complete initial setup of integration with Autodesk Construction Cloud

Jun <var data-var='date'>11</var>, <var data-var='time'>14:08</var> PDT Resolved - Between 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider. The issue has been resolved and our team will continue to monitor to ensure ongoing stability. Jun <var data-var='date'>11</var>, <var data-var='time'>13:32</var> PDT Monitoring - We are seeing recovery of dronedeploy.com. Our Engineering team will continue to monitor closely to ensure ongoing stability. Jun <var data-var='date'>11</var>, <var data-var='time'>13:24</var> PDT Identified - Our Engineering team has confirmed that the error is due to an issue with a 3rd party software provider. We are monitoring and will continue to update here as new information arises. Jun <var data-var='date'>11</var>, <var data-var='time'>13:14</var> PDT Update - Users looking to log in to the DroneDeploy app can use https://www.dronedeploy.com/app2/login to navigate directly to the login page. Jun <var data-var='date'>11</var>, <var data-var='time'>13:10</var> PDT Investigating - Some users may be unable to access dronedeploy.com. Engineering is investigating.

dronedeploy.com unavailable

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:36</var> PDT Resolved - Between 12:00PM and 2:23PM Pacific Time (19:20 and 21:23 UTC) some users may have been unable to access the Enterprise Analytics Dashboard. Engineering has deployed a fix and confirmed the issue is resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:55</var> PDT Investigating - Some users may be unable to access the Enterprise Analytics Dashboard. Engineering is investigating.

Enterprise Analytics dashboard unavailble

Jun <var data-var='date'> 3</var>, <var data-var='time'>23:36</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>23:34</var> PDT Update - We've identified and addressed the cause of the intermittent telemetry outages on the Automate platform. Telemetry has been restored and we're actively monitoring for the next 24 hours to confirm full stability. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> PDT Investigating - Some customers may be experiencing intermittent telemetry outages on the Automate platform. Engineering is actively investigating.

Intermittent telemetry issues

May <var data-var='date'>19</var>, <var data-var='time'>09:08</var> PDT Resolved - Between 2:51AM and 9:02AM Pacific Time (9:51 and 16:02 UTC), some users may have experienced issues with integrations not working as expected. Engineering has corrected the issue and no further impact is expected. May <var data-var='date'>19</var>, <var data-var='time'>08:52</var> PDT Investigating - Some users may be experiencing an issue where integrations with DroneDeploy are not working as expected, including DroneDeploy's integrations with Procore, Esri products, Autodesk, et al. Engineering is investigating.

All integrations currently not working as expected

May <var data-var='date'> 6</var>, <var data-var='time'>14:01</var> PDT Resolved - Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected. May <var data-var='date'> 6</var>, <var data-var='time'>13:36</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>13:25</var> PDT Investigating - Some users may be experiencing an issue where the elevation layer does not load on cut/fill maps. Additionally, some location and annotation data may not be displayed. Exports and reports for this area are also impacted. Engineering is actively investigating.

Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts

Apr <var data-var='date'>22</var>, <var data-var='time'>16:35</var> PDT Resolved - Between 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again. Apr <var data-var='date'>22</var>, <var data-var='time'>16:13</var> PDT Identified - The issue has been identified and a resolution is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>16:03</var> PDT Investigating - Some users may be experiencing an issue where they get an error when attempting to embed a DroneDeploy project into Procore. The error reads, "Page cannot be embedded." Engineering is investigating.

Unable to embed projects in Procore

Apr <var data-var='date'>20</var>, <var data-var='time'>13:35</var> PDT Resolved - Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again. Apr <var data-var='date'>20</var>, <var data-var='time'>11:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>10:36</var> PDT Investigating - Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.

Some aerial data uploads failing when using Smart Uploader

Apr <var data-var='date'>17</var>, <var data-var='time'>21:14</var> PDT Resolved - Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected. Apr <var data-var='date'>17</var>, <var data-var='time'>17:14</var> PDT Investigating - Some users may be experiencing an issue where attempting to log in to DroneDeploy's web app via Procore or Autodesk results in a blank, white screen. The current workaround is to request a password reset on the username and password login flow and log in directly. Engineering is investigating the issue.

Login via Procore and Autodesk not working on web app

Apr <var data-var='date'> 8</var>, <var data-var='time'>16:45</var> PDT Resolved - Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> PDT Investigating - Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.

DroneDeploy Support unable to receive inbound email

Mar <var data-var='date'>31</var>, <var data-var='time'>11:48</var> PDT Resolved - Between 12:53PM Pacific on 03/30 and 12:30PM Pacific Time on 03/31 (18:53 UTC on 03/30 and 18:30 UTC on 03/31), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again. Mar <var data-var='date'>31</var>, <var data-var='time'>11:19</var> PDT Investigating - Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.

Mar <var data-var='date'>17</var>, <var data-var='time'>14:43</var> PDT Resolved - Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience. Mar <var data-var='date'>17</var>, <var data-var='time'>11:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>17</var>, <var data-var='time'>10:53</var> PDT Investigating - Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.

Is DroneDeploy down?

DroneDeploy status is UP

Lastest published events

Processing delays

Overlay uploads stuck in 'Waiting for Upload and Alignment' status

Delays in dock media processing

DroneDeploy Services, Components and Regions

Recent DroneDeploy events

Processing delays

Overlay uploads stuck in 'Waiting for Upload and Alignment' status

Delays in dock media processing

Some docks offline

Enterprise Phone Support Unavailable

BIM upload and processing failures