Apr <var data-var='date'> 7</var>, <var data-var='time'>10:34</var> PDT Resolved - DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.Apr <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> PDT Monitoring - DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.Apr <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> PDT Investigating - DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.

DrChrono Slowness

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> PDT Resolved - Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. For steps to update your MFA method, visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-inApr <var data-var='date'> 6</var>, <var data-var='time'>07:03</var> PDT Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS. Recommended Action: Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption. Set up a new MFA method via ID.me Wallet: https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet If you’re unable to log into ID.me Wallet, use MFA recovery: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/Apr <var data-var='date'> 4</var>, <var data-var='time'>04:11</var> PDT Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected. ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team. For the latest updates, please refer to their status page: https://status.id.me/ We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details. Thank you for your patience and understanding.Apr <var data-var='date'> 3</var>, <var data-var='time'>08:41</var> PDT Identified - ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app). For step-by-step instructions, please visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available.Apr <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> PDT Investigating - Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.

EPCS Prescription Issue ID.me

Apr <var data-var='date'> 1</var>, <var data-var='time'>20:45</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>16:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>16:35</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday, April 1st between 4:45-8:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

DrChrono Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>10:28</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, March 31st between 3:30-8:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Mar <var data-var='date'>30</var>, <var data-var='time'>15:05</var> PDT Resolved - Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.Mar <var data-var='date'>30</var>, <var data-var='time'>13:48</var> PDT Investigating - We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.

System Slowness

Mar <var data-var='date'>25</var>, <var data-var='time'>14:36</var> PDT Resolved - We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors. Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally. We will publish a detailed root cause analysis (RCA) on our status page in the coming days.Mar <var data-var='date'>25</var>, <var data-var='time'>10:41</var> PDT Update - We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible. As a temporary solution, refreshing the page may clear the error. We appreciate your continued patience and will provide further updates as more information becomes available.Mar <var data-var='date'>25</var>, <var data-var='time'>09:59</var> PDT Investigating - We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible. We understand the impact this may have and appreciate your patience while we resolve the issue. We are working on this as quickly as we can and will provide updates as they become available.

DrChrono Web System Issues

Mar <var data-var='date'>25</var>, <var data-var='time'>06:18</var> PDT Resolved - After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support.Mar <var data-var='date'>24</var>, <var data-var='time'>15:34</var> PDT Update - We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity. We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage periods, and we are continuing to monitor closely.Mar <var data-var='date'>24</var>, <var data-var='time'>14:57</var> PDT Monitoring - Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution.Mar <var data-var='date'>24</var>, <var data-var='time'>13:53</var> PDT Update - Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more.Mar <var data-var='date'>24</var>, <var data-var='time'>12:17</var> PDT Investigating - Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.

Mar <var data-var='date'>23</var>, <var data-var='time'>16:54</var> PDT Resolved - The issue causing system slowness across portions of the DrChrono website has been resolved. All services are now functioning normally. We appreciate your patience and understanding.Mar <var data-var='date'>23</var>, <var data-var='time'>15:00</var> PDT Monitoring - Our Engineering team is still actively investigating the system slowness previously impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution. At this time, the DrChrono EHR mobile app remains fully functional.Mar <var data-var='date'>23</var>, <var data-var='time'>12:55</var> PDT Investigating - Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available. At this time, the DrChrono EHR mobile app remains fully functional.

Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>11:58</var> PDT Scheduled - Our clearinghouse partner, eProviderServices (ePS), will be performing scheduled maintenance during this window. While no disruption is expected, there may be brief or intermittent interruptions to claim transmission and insurance eligibility checks. Updates will be posted here if needed.

Scheduled Maintenance: eProviderServices (Clearinghouse Partner)

Feb <var data-var='date'>24</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>12:44</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, February 24th between 2:00-9:00pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Feb <var data-var='date'>24</var>, <var data-var='time'>12:59</var> PST Resolved - The performance of billing-related reporting has remained stable following the corrective measures implemented. All reports, including all tabs of the Financial Transactions Report, continue to load as expected. After an extended monitoring period confirming system stability, this incident is now considered resolved. We have implemented preventive measures to reduce the risk of recurrence. Thank you for your patience while we worked through this issue.Feb <var data-var='date'>12</var>, <var data-var='time'>14:18</var> PST Monitoring - Thank you for your patience while we worked to restore performance of billing-related reporting. All reports, including all tabs of the Financial Transactions Report, are loading as expected and refreshing on the standard 15-minute cadence. We worked closely with our hosting partner and our internal team to identify contributing factors and implement corrective measures. We are also taking additional preventive measures to help reduce the risk of recurrence. We will continue to monitor performance and provide updates as needed.Feb <var data-var='date'>10</var>, <var data-var='time'>08:30</var> PST Identified - The Financial Transactions Report is temporarily refreshing once per day overnight and should be used for prior days only, not today’s activity. For current day reporting, please use the Day Sheet. We are making adjustments to optimize performance of the Financial Transactions Report, and some tabs may be temporarily unavailable during this work. All other billing reports are functioning normally and continue to refresh every 15 minutes.Feb <var data-var='date'> 9</var>, <var data-var='time'>06:55</var> PST Investigating - We are aware of an issue affecting a subset of users who are reporting that some billing related reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

Issue Loading Billing-Related Reports

Feb <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> PST Resolved - The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.Feb <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> PST Update - The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.Feb <var data-var='date'> 6</var>, <var data-var='time'>13:27</var> PST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'> 6</var>, <var data-var='time'>13:25</var> PST Monitoring - Reports are currently loading as expected, and the issue appears to have resolved. We are continuing to work with our external reporting service to determine the underlying cause and to confirm stability. We will remain in monitoring and provide updates if any further impact is observed.Feb <var data-var='date'> 6</var>, <var data-var='time'>12:11</var> PST Identified - This incident is tied to a dependency on an external service that supports our reporting functionality. We are working in coordination with that provider to restore report availability as quickly as possible.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> PST Investigating - We are aware of an issue affecting a subset of users who are reporting that some reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

Jan <var data-var='date'>27</var>, <var data-var='time'>22:50</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>19:50</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>19:49</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, January 27 between 5:30-10:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Scheduled Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>19:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>15:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>06:55</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, January 27 between 3:30-7:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Jan <var data-var='date'> 9</var>, <var data-var='time'>07:44</var> PST Resolved - The issue that caused some pages in the DrChrono web application to not load as expected has been resolved. All services are now functioning normally. We appreciate your patience and understanding.Jan <var data-var='date'> 9</var>, <var data-var='time'>07:06</var> PST Monitoring - We have addressed the issue that was causing some pages in the DrChrono web application to not load as expected for some users. At this time, services appear to be functioning as expected. We are continuing to monitor closely to ensure stable performance.Jan <var data-var='date'> 9</var>, <var data-var='time'>06:46</var> PST Identified - Some users may be experiencing certain pages in the DrChrono web application, including the Calendar, Clinical Notes, and Billing modules, not loading as expected. Our team is actively investigating. In the meantime, you can still view appointments and access patient charts by navigating to Schedule > Dashboard. This issue is limited to the web experience only. The DrChrono EHR mobile app is fully functional and can be used as an alternative to the web experience. We appreciate your patience and will continue to share updates as we learn more.Jan <var data-var='date'> 9</var>, <var data-var='time'>06:04</var> PST Investigating - We are aware of the issue currently impacting some users and are actively investigating with our engineering team. Updates will be provided as they become available. At this time, the DrChrono EHR app remains fully functional. Thank you for your patience.

Jan <var data-var='date'> 5</var>, <var data-var='time'>17:24</var> PST Resolved - We identified the issue impacting prescription transmission and worked closely with our third-party vendor, Surescripts, to investigate and resolve the problem. The issue has now been fully resolved. At this time, prescriptions should be sending successfully without interruption. Our team will continue to actively monitor the system to ensure stability and prevent recurrence.Jan <var data-var='date'> 5</var>, <var data-var='time'>16:28</var> PST Investigating - We’re aware of an issue impacting the ability to send prescriptions. Our team is actively investigating and working to resolve this as quickly as possible. We’ll provide another update as soon as we have more information.

Prescription Issues

Dec <var data-var='date'>18</var>, <var data-var='time'>13:23</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>17</var>, <var data-var='time'>18:28</var> PST Monitoring - The fix for the patient search issue has been deployed. We are actively monitoring the system to ensure patient search results are returning as expected on both the web platform and iPad app. Please reach out to our Support team if you are continuing to experience the issue. We will continue monitoring and provide a final update once the issue is fully resolved.Dec <var data-var='date'>17</var>, <var data-var='time'>14:40</var> PST Identified - We have identified the cause of the issue affecting patient search results on the web platform and iPad app. A fix has been developed and is scheduled for deployment. Until the fix is fully deployed, some users may continue to see search results that includes their patients that do not match the search criteria. We will update this page once the fix has been released.Dec <var data-var='date'>17</var>, <var data-var='time'>08:32</var> PST Investigating - We are currently investigating an issue affecting patient search on both the web platform and the iPad app. Some users may see search results that includes their patients that do not match the search criteria. Our engineering team is actively working to identify the cause and restore expected functionality. We will provide updates here as more information becomes available. We recommend temporarily typing the entire patient first and last name to return the most accurate results. Thank you for your patience.

Patient Search Issues

Dec <var data-var='date'>17</var>, <var data-var='time'>18:30</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>17</var>, <var data-var='time'>15:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>17</var>, <var data-var='time'>14:09</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday, December 17th between 3:30pm PST- 6:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Dec <var data-var='date'>16</var>, <var data-var='time'>18:30</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>16</var>, <var data-var='time'>15:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>12</var>, <var data-var='time'>11:54</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, December 16th between 3:30pm PST- 6:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Nov <var data-var='date'>18</var>, <var data-var='time'>14:08</var> PST Resolved - This issue has been resolved. Please contact support if you are still experiencing issues.Nov <var data-var='date'>18</var>, <var data-var='time'>08:21</var> PST Monitoring - Cloudflare (internet infrastructure) has communicated that they are continuing to monitor the issue. We may continue to experience intermittent issues as systems update across the internet. We will continue to monitor to ensure all systems are back to normal across the day.Nov <var data-var='date'>18</var>, <var data-var='time'>05:47</var> PST Investigating - Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

Cloudfare Global Network Outage

Nov <var data-var='date'>17</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>17</var>, <var data-var='time'>14:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>14</var>, <var data-var='time'>11:45</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Monday, November 17th, between 2:00pm PST- 6pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Oct <var data-var='date'>20</var>, <var data-var='time'>16:13</var> PDT Resolved - We’re seeing significant improvements across the DrChrono platform following the earlier AWS-related issues. Reports, labs, referrals, and fax processing have recovered, and overall system performance has returned to normal.Oct <var data-var='date'>20</var>, <var data-var='time'>09:14</var> PDT Monitoring - Earlier today, Amazon Web Services (AWS) experienced an issue involving many of their core systems. While AWS has reported the issue is mostly mitigated, residual effects are still continuing as their systems recover. The DrChrono system is healthy at this time with the exception of the following: *Possible delays in delivery of reports to the message center *Possible delays in labs, referral and fax processing As AWS recovery progresses, you may experience intermittent slowness, delays, or other performance impacts while working inside the DrChrono platform. Our teams are closely monitoring the situation and will provide updates as recovery progresses. We will update the above list as the situation continues. We appreciate your patience and understanding as AWS works to fully restore normal operations.Oct <var data-var='date'>20</var>, <var data-var='time'>09:14</var> PDT Investigating - Earlier today, Amazon Web Services (AWS) experienced an issue involving many of their core systems. While AWS has reported the issue is mostly mitigated, residual effects are still continuing as their systems recover. The DrChrono system is healthy at this time with the exception of the following: *Possible delays in delivery of reports to the message center *Possible delays in labs, referrals and fax processing As AWS recovery progresses, you may experience intermittent slowness, delays, or other performance impacts while working inside the DrChrono platform. Our teams are closely monitoring the situation and will provide updates as recovery progresses. We will update the above list as the situation continues. We appreciate your patience and understanding as AWS works to fully restore normal operations.

AWS Ongoing Issues

Aug <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>31</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>30</var>, <var data-var='time'>06:38</var> PDT Scheduled - Notice of Clearinghouse Maintenance – July 31st When is the maintenance scheduled? Thursday, July 31st from 9:00 PM CT to 11:00 PM CT What’s happening? Our clearinghouse partner, eProvider Solutions, will be performing scheduled maintenance on their production environment. During this time, clearinghouse-related services may experience intermittent disruptions or brief unavailability. How does this impact you? You may notice temporary delays or interruptions when using features that rely on clearinghouse services (e.g., claim submission, eligibility checks, and status updates). Do I need to take any action? No action is required on your part. We simply recommend that you are aware of the scheduled maintenance and plan accordingly in case of brief service interruptions. Have questions? If you have any questions about this maintenance, please reach out to DrChrono Support during regular business hours: support@drchrono.com

Notice of Clearinghouse Maintenance – July 31st

Jul <var data-var='date'>16</var>, <var data-var='time'>10:20</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>16</var>, <var data-var='time'>10:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>16</var>, <var data-var='time'>09:44</var> PDT Update - We are continuing to work on a fix for this issue. The next update will be in 20 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>09:17</var> PDT Update - We are continuing to work on a fix for this issue. The next update will be in 20 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>08:47</var> PDT Update - We are continuing to work on a fix for this issue.Jul <var data-var='date'>16</var>, <var data-var='time'>08:24</var> PDT Identified - Our team has identified reports of system slowness across various areas of the DrChrono application. We are working to resolve this issue.

Disruption in Service

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:35</var> PDT Resolved - The connectivity issue between DrChrono and Availity has been resolved. Eligibility checks within the platform are now functioning as expected. We appreciate your patience while we worked to address this issue. If you continue to experience any problems, please reach out to our Support Team for further assistance. Thank you for your continued trust in DrChrono.Jul <var data-var='date'> 1</var>, <var data-var='time'>13:44</var> PDT Update - DrChrono is currently experiencing connectivity issues with Availity, which is affecting eligibility check functionality within the platform. Our team is working with Availity to resolve the issue and restore normal service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.Jul <var data-var='date'> 1</var>, <var data-var='time'>06:11</var> PDT Identified - We want to make you aware that Availity is currently experiencing technical issues on their platform, which is affecting the ability to run eligibility checks within DrChrono. Our team has contacted Availity for assistance and is closely monitoring the situation. We will share updates as soon as more information becomes available. Thank you for your patience and understanding.

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DrChrono Services, Components and Regions

Recent DrChrono events

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EPCS Prescription Issue ID.me

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