Jul <var data-var='date'>29</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>13:46</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday, July 29, 2026, from 5:00–9:00 p.m. PDT (8:00 p.m.–12:00 a.m. EDT). During this time, you should still be able to access the system. Our Support team will actively monitor system performance alongside Engineering throughout the maintenance window to ensure system stability. Thank you for your patience as we continue enhancing the reliability and performance of DrChrono.

DrChrono Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>15:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>12:17</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday 7/22/2026 between 3:30–8:30 p.m. PST During this time, you should still be able to access the system. Our Support team will actively monitor system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue enhancing the reliability and performance of DrChrono.

Jul <var data-var='date'>15</var>, <var data-var='time'>12:10</var> PDT Resolved - Our integration, Updox, has confirmed that the service disruption has been resolved and all services are operational. Jul <var data-var='date'>15</var>, <var data-var='time'>11:01</var> PDT Monitoring - Our integration, Updox has implemented a fix and is reporting that services are recovering. We are continuing to monitor the recovery and are seeing service improvements. Some users may still experience intermittent delays or errors while systems fully stabilize. We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>10:42</var> PDT Investigating - Our integration, Updox, is currently experiencing a service disruption. As a result, users may experience slowness, errors, or delays when sending or receiving faxes. We are monitoring the issue closely and will share updates as they become available. Thank you for your patience. Updox Status Page: https://status.updox.com/

Integration Issues 7.15.26

Jul <var data-var='date'>11</var>, <var data-var='time'>21:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>17:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>12:17</var> PDT Scheduled - The DrChrono application will undergo scheduled maintenance on Saturday, July 11, between 8:30 PM and 12:00 AM EST | 5:30 PM and 9:00 PM PDT During this maintenance window, users may experience a few minutes of downtime, and some users may notice temporary performance slowdowns before and after the brief interruption. We are working to keep any disruption to a minimum. Our Support team will be actively monitoring the system alongside our Engineering team throughout the maintenance window to ensure a smooth transition and restore full service as quickly as possible. Thank you for your patience and understanding as we continue to enhance the reliability and performance of DrChrono.

Scheduled Maintenance Notice

Jul <var data-var='date'>11</var>, <var data-var='time'>09:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>05:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>06:36</var> PDT Scheduled - The DrChrono application will undergo scheduled maintenance on Saturday, July 11, between 8:30 PM and 12:00 AM EST | 5:30 PM and 9:00 PM PDT During this maintenance window, users may experience a few minutes of downtime, and some users may notice temporary performance slowdowns before and after the brief interruption. We are working to keep any disruption to a minimum. Our Support team will be actively monitoring the system alongside our Engineering team throughout the maintenance window to ensure a smooth transition and restore full service as quickly as possible. Thank you for your patience and understanding as we continue to enhance the reliability and performance of DrChrono.

Jul <var data-var='date'> 8</var>, <var data-var='time'>13:29</var> PDT Resolved - The system remains operational, and we have not observed any further issues since moving to monitoring yesterday. This incident has been resolved. Our Engineering team will continue to review the event as part of our ongoing efforts to maintain the reliability and performance of the platform. Thank you for your patience, Jul <var data-var='date'> 8</var>, <var data-var='time'>07:04</var> PDT Update - The system remains operational, and our Engineering team continues to monitor the platform. We will provide updates on this page as more information becomes available. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> PDT Monitoring - Our Engineering team has implemented mitigation measures and is continuing to monitor the system. We will provide updates on this page as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> PDT Update - We are continuing to investigate the issue impacting DrChrono. Our Engineering team is actively working to resolve the issue. We will provide updates on this page as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> PDT Investigating - We are currently aware of system issues impacting DrChrono and are actively working with our Engineering team to investigate and resolve the issue. We will continue to update this page.

DrChrono System Issues

Jun <var data-var='date'>15</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>15:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>10:10</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Monday June 15th between 3:30-8:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Jun <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> PDT Resolved - We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter. Jun <var data-var='date'> 4</var>, <var data-var='time'>06:49</var> PDT Update - We are continuing to monitor the intermittent system errors and will provide updates as additional information becomes available. Jun <var data-var='date'> 4</var>, <var data-var='time'>06:46</var> PDT Monitoring - We are continuing to monitor the intermittent system errors and will provide updates as additional information becomes available. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:31</var> PDT Investigating - We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.

DrChrono Slowness

Jun <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Resolved - We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:50</var> PDT Monitoring - We have implemented corrective measures to resolve the issue causing intermittent slowness for some users. Initial results indicate that system performance has returned to normal. Our team is actively monitoring the platform to ensure stability and confirm that the issue has been fully resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:22</var> PDT Update - Our team is still actively working on a fix for the issue. We will continue to monitor progress and provide updates as more information becomes available. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:49</var> PDT Investigating - We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.

DrChrono Intermittent Issues

May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:42</var> PDT Scheduled - Our clearinghouse partner, eProvider Solutions(ePS), will be performing scheduled maintenance during this window. While no disruption is expected, there may be brief or intermittent interruptions to claim transmission and insurance eligibility checks. Updates will be posted here if needed.

eProvider Solutions (Clearinghouse Partner)

May <var data-var='date'> 5</var>, <var data-var='time'>10:39</var> PDT Resolved - The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>09:02</var> PDT Investigating - We are currently aware of an issue impacting a small subset of customers where appointment reminders are not being sent. Our Engineering team is actively investigating and working toward a resolution. We will provide an update here as soon as the issue has been resolved.

Appointment Reminder Issue

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:34</var> PDT Resolved - DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability. Apr <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> PDT Monitoring - DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> PDT Investigating - DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> PDT Resolved - Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. For steps to update your MFA method, visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in Apr <var data-var='date'> 6</var>, <var data-var='time'>07:03</var> PDT Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS. Recommended Action: Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption. Set up a new MFA method via ID.me Wallet: https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet If you’re unable to log into ID.me Wallet, use MFA recovery: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/ Apr <var data-var='date'> 4</var>, <var data-var='time'>04:11</var> PDT Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected. ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team. For the latest updates, please refer to their status page: https://status.id.me/ We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details. Thank you for your patience and understanding. Apr <var data-var='date'> 3</var>, <var data-var='time'>08:41</var> PDT Identified - ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app). For step-by-step instructions, please visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available. Apr <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> PDT Investigating - Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.

EPCS Prescription Issue ID.me

Apr <var data-var='date'> 1</var>, <var data-var='time'>20:45</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:35</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday, April 1st between 4:45-8:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Mar <var data-var='date'>31</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>10:28</var> PDT Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, March 31st between 3:30-8:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Mar <var data-var='date'>30</var>, <var data-var='time'>15:05</var> PDT Resolved - Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience. Mar <var data-var='date'>30</var>, <var data-var='time'>13:48</var> PDT Investigating - We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.

System Slowness

Mar <var data-var='date'>25</var>, <var data-var='time'>14:36</var> PDT Resolved - We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors. Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally. Mar <var data-var='date'>25</var>, <var data-var='time'>10:41</var> PDT Update - We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible. As a temporary solution, refreshing the page may clear the error. We appreciate your continued patience and will provide further updates as more information becomes available. Mar <var data-var='date'>25</var>, <var data-var='time'>09:59</var> PDT Investigating - We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible. We understand the impact this may have and appreciate your patience while we resolve the issue. We are working on this as quickly as we can and will provide updates as they become available.

DrChrono Web System Issues

Mar <var data-var='date'>25</var>, <var data-var='time'>06:18</var> PDT Resolved - After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support. Mar <var data-var='date'>24</var>, <var data-var='time'>15:34</var> PDT Update - We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity. We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage periods, and we are continuing to monitor closely. Mar <var data-var='date'>24</var>, <var data-var='time'>14:57</var> PDT Monitoring - Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution. Mar <var data-var='date'>24</var>, <var data-var='time'>13:53</var> PDT Update - Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more. Mar <var data-var='date'>24</var>, <var data-var='time'>12:17</var> PDT Investigating - Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.

Mar <var data-var='date'>23</var>, <var data-var='time'>16:54</var> PDT Resolved - The issue causing system slowness across portions of the DrChrono website has been resolved. All services are now functioning normally. We appreciate your patience and understanding. Mar <var data-var='date'>23</var>, <var data-var='time'>15:00</var> PDT Monitoring - Our Engineering team is still actively investigating the system slowness previously impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution. At this time, the DrChrono EHR mobile app remains fully functional. Mar <var data-var='date'>23</var>, <var data-var='time'>12:55</var> PDT Investigating - Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available. At this time, the DrChrono EHR mobile app remains fully functional.

Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>11:58</var> PDT Scheduled - Our clearinghouse partner, eProviderServices (ePS), will be performing scheduled maintenance during this window. While no disruption is expected, there may be brief or intermittent interruptions to claim transmission and insurance eligibility checks. Updates will be posted here if needed.

Scheduled Maintenance: eProviderServices (Clearinghouse Partner)

Feb <var data-var='date'>24</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>12:44</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, February 24th between 2:00-9:00pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Feb <var data-var='date'>24</var>, <var data-var='time'>12:59</var> PST Resolved - The performance of billing-related reporting has remained stable following the corrective measures implemented. All reports, including all tabs of the Financial Transactions Report, continue to load as expected. After an extended monitoring period confirming system stability, this incident is now considered resolved. We have implemented preventive measures to reduce the risk of recurrence. Thank you for your patience while we worked through this issue. Feb <var data-var='date'>12</var>, <var data-var='time'>14:18</var> PST Monitoring - Thank you for your patience while we worked to restore performance of billing-related reporting. All reports, including all tabs of the Financial Transactions Report, are loading as expected and refreshing on the standard 15-minute cadence. We worked closely with our hosting partner and our internal team to identify contributing factors and implement corrective measures. We are also taking additional preventive measures to help reduce the risk of recurrence. We will continue to monitor performance and provide updates as needed. Feb <var data-var='date'>10</var>, <var data-var='time'>08:30</var> PST Identified - The Financial Transactions Report is temporarily refreshing once per day overnight and should be used for prior days only, not today’s activity. For current day reporting, please use the Day Sheet. We are making adjustments to optimize performance of the Financial Transactions Report, and some tabs may be temporarily unavailable during this work. All other billing reports are functioning normally and continue to refresh every 15 minutes. Feb <var data-var='date'> 9</var>, <var data-var='time'>06:55</var> PST Investigating - We are aware of an issue affecting a subset of users who are reporting that some billing related reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

Issue Loading Billing-Related Reports

Feb <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> PST Resolved - The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed. Feb <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> PST Update - The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:27</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:25</var> PST Monitoring - Reports are currently loading as expected, and the issue appears to have resolved. We are continuing to work with our external reporting service to determine the underlying cause and to confirm stability. We will remain in monitoring and provide updates if any further impact is observed. Feb <var data-var='date'> 6</var>, <var data-var='time'>12:11</var> PST Identified - This incident is tied to a dependency on an external service that supports our reporting functionality. We are working in coordination with that provider to restore report availability as quickly as possible. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> PST Investigating - We are aware of an issue affecting a subset of users who are reporting that some reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

Jan <var data-var='date'>27</var>, <var data-var='time'>22:50</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>19:50</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>19:49</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, January 27 between 5:30-10:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

Scheduled Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>19:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>15:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>06:55</var> PST Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, January 27 between 3:30-7:30pm PST. During this time, you should still be able to access the system, but some users may experience minor performance slowdowns. Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability. Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.

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