Jul <var data-var='date'>16</var>, <var data-var='time'>08:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>07:26</var> EDT Monitoring - Services are operating normally. We're continuing to monitor the platform to ensure everything remains stable. Jul <var data-var='date'>16</var>, <var data-var='time'>05:05</var> EDT Identified - We have identified the issue as a disruption affecting our authentication provider, caused by an ongoing AWS CloudFront incident. The website may remain accessible, but some users may be unable to log in or use certain platform functionality. Our provider is actively implementing mitigations to bypass the affected CloudFront service, and we are closely monitoring their progress. We will provide another update as soon as more information becomes available. Jul <var data-var='date'>16</var>, <var data-var='time'>04:10</var> EDT Investigating - We are currently investigating an issue causing partial service disruption. While the website remains accessible, some functionality is not working as expected, including authentication and login. Our team is actively working with our upstream provider to identify the root cause and restore full functionality as quickly as possible. We will provide updates as we learn more.

Services are operating normally

Mar <var data-var='date'>24</var>, <var data-var='time'>05:32</var> EDT Resolved - The issue has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a full report will be provided. Mar <var data-var='date'>23</var>, <var data-var='time'>19:34</var> EDT Monitoring - Service is returning to normal. We are continuing to monitor the situation. Mar <var data-var='date'>23</var>, <var data-var='time'>12:28</var> EDT Investigating - We're investigating a system-wide performance degradation impacting many users.

Doxy.me performance degradation

Jan <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> EST Resolved - The issue impacting provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided. Jan <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EST Monitoring - Provider login is returning back to normal. We are continuing to monitor the situation. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:21</var> EST Investigating - We are currently investigating a reported system outage that's impacting provider log in.

Issue with provider login

Jan <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> EST Resolved - The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided. Jan <var data-var='date'> 2</var>, <var data-var='time'>11:29</var> EST Monitoring - The ability to login is returning back to normal. We are continuing to monitor the situation. Jan <var data-var='date'> 2</var>, <var data-var='time'>10:36</var> EST Investigating - We are currently investigating a reported system outage that's impacting provider log in.

Oct <var data-var='date'>29</var>, <var data-var='time'>14:22</var> EDT Resolved - This incident has been resolved. All login and authentication services are now operating normally. Oct <var data-var='date'>29</var>, <var data-var='time'>12:46</var> EDT Monitoring - Fix for the issue with auth CDN provider is applied, and login services on doxy.me are now recovering. We are continuing to monitor performance and accessibility across all regions to ensure full stability. Components Affected: 	•	Provider Sign-In 	•	Authentication Service Oct <var data-var='date'>29</var>, <var data-var='time'>12:22</var> EDT Investigating - We are currently investigating an issue affecting some provider logins on doxy.me. Users may experience a blank or unresponsive login page. Initial investigation indicates that the issue originates from our authentication system, which is currently experiencing a global outage related to CDN configuration. We’re actively monitoring the situation and working to ensure service stability. Components Affected: 	•	Provider Sign-In 	•	Authentication Service

Partial Service Degradation — Provider and Admin Login

Oct <var data-var='date'>21</var>, <var data-var='time'>05:38</var> EDT Resolved - The AWS issue has been resolved and all doxy.me services are now functioning normally. Oct <var data-var='date'>20</var>, <var data-var='time'>16:04</var> EDT Update - The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available. Oct <var data-var='date'>20</var>, <var data-var='time'>10:49</var> EDT Investigating - A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available. Oct <var data-var='date'>20</var>, <var data-var='time'>06:20</var> EDT Update - A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability. Oct <var data-var='date'>20</var>, <var data-var='time'>06:20</var> EDT Monitoring - A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability. Oct <var data-var='date'>20</var>, <var data-var='time'>05:56</var> EDT Investigating - We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.

File Uploads and Service Startup Issues

Sep <var data-var='date'>11</var>, <var data-var='time'>11:54</var> EDT Resolved - After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:49</var> EDT Monitoring - Custom SMS appointment invites are sending reliably and we’re continuing to monitor. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:51</var> EDT Identified - The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions. Sep <var data-var='date'> 8</var>, <var data-var='time'>07:36</var> EDT Investigating - We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.

Custom SMS Delivery Degradation

Aug <var data-var='date'>14</var>, <var data-var='time'>15:42</var> EDT Resolved - The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided. Aug <var data-var='date'>14</var>, <var data-var='time'>14:47</var> EDT Monitoring - The ability to login is returning back to normal. We are continuing to monitor the situation. Aug <var data-var='date'>14</var>, <var data-var='time'>14:22</var> EDT Investigating - We are currently investigating a reported system outage that's impacting provider log in.

Apr <var data-var='date'>28</var>, <var data-var='time'>12:00</var> EDT Resolved - The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided. Apr <var data-var='date'>28</var>, <var data-var='time'>08:51</var> EDT Monitoring - The system is returning to normal. We are continuing to monitor the situation. Apr <var data-var='date'>28</var>, <var data-var='time'>08:29</var> EDT Investigating - We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

Doxy.me site not loading

Mar <var data-var='date'>13</var>, <var data-var='time'>18:07</var> EDT Resolved - The issue causing the app outage has been fixed and the system is now fully operational. All apps are functioning normally. A post-mortem report will be provided in the coming days. Mar <var data-var='date'>13</var>, <var data-var='time'>17:55</var> EDT Monitoring - Monitoring - App functionality has been restored. We’ll continue to monitor the situation. Mar <var data-var='date'>13</var>, <var data-var='time'>17:53</var> EDT Identified - We've identified the cause of the outage. Our team is working on a fix, and we’ll share updates as we make progress. Mar <var data-var='date'>13</var>, <var data-var='time'>17:08</var> EDT Investigating - We're actively investigating an outage affecting Apps, such as File Transfer and Whiteboard.

File hosting service outage

Mar <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> EST Resolved - We recently encountered an issue that prevented patients from appearing in their provider's waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. A post-mortem report will be provided in the coming days. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> EST Update - System is returning back to normal. We are continuing to monitor the situation. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> EST Investigating - We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

Dec <var data-var='date'>19</var>, <var data-var='time'>20:43</var> EST Resolved - The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided. Dec <var data-var='date'>19</var>, <var data-var='time'>17:19</var> EST Monitoring - The system is returning to normal. We are continuing to monitor the situation. Dec <var data-var='date'>19</var>, <var data-var='time'>12:06</var> EST Investigating - We are currently investigating this issue.

Oct <var data-var='date'>25</var>, <var data-var='time'>07:28</var> EDT Resolved - We recently encountered an issue that prevented patients from appearing in their provider’s waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days. Oct <var data-var='date'>25</var>, <var data-var='time'>06:02</var> EDT Monitoring - System is returning back to normal. We are continuing to monitor the situation. Oct <var data-var='date'>24</var>, <var data-var='time'>20:36</var> EDT Investigating - We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.

Patients not appearing in waiting room queue

Oct <var data-var='date'>24</var>, <var data-var='time'>12:00</var> EDT Resolved - Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance Oct <var data-var='date'>24</var>, <var data-var='time'>10:09</var> EDT Monitoring - Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process Oct <var data-var='date'>24</var>, <var data-var='time'>09:06</var> EDT Identified - Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services. Oct <var data-var='date'>24</var>, <var data-var='time'>07:32</var> EDT Investigating - We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information

Currently investigating the inability to start video call.

Oct <var data-var='date'>19</var>, <var data-var='time'>16:18</var> EDT Resolved - We recently encountered an issue that prevented patients from checking in on doxy.me 2.0. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

Doxy.me 2.0 Patient Check-in Issue

Jun <var data-var='date'>16</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>13</var>, <var data-var='time'>19:14</var> EDT Scheduled - We will be performing scheduled maintenance from 05:00AM EDT to 07:00AM EDT on Sunday, June 16th, 2024. https://doxy.me services will not be accessible during this scheduled window.

Scheduled Maintenance Sunday June 16th

Nov <var data-var='date'>22</var>, <var data-var='time'>03:00</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>12:09</var> EST Identified - The issue has been identified and a fix is being created. We are continuing to monitor the situation and have seen normal site functionality return. Nov <var data-var='date'>21</var>, <var data-var='time'>11:17</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>21</var>, <var data-var='time'>10:24</var> EST Investigating - We are aware of an outage currently affecting doxy.me. Our team is currently investigating at this time. We will post an update as we know more.

Doxy.me Site is Not Loading

Jul <var data-var='date'>18</var>, <var data-var='time'>13:35</var> EDT Resolved - Between 12:37 PM and 1:13 AM EST, our partner AWS experienced elevated error rates for request serviced by the CloudFront Origin Shield and Regional Edge Cache in the US-EAST-1 region. The issue has been resolved and service is operating normally. Jul <var data-var='date'>18</var>, <var data-var='time'>13:34</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EDT Investigating - We are currently investigating this issue.

Issues with accessing doxy.me resulting in a 421 Error Code.  We are currently investigating this issue.

Jun <var data-var='date'>17</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>07:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>07:13</var> EDT Scheduled - Scheduled maintenance is currently in progress until 8:00AM ET on Saturday, June 17th, 2023. Doxy.me services will not be accessible during this time.

Maintenance Planned for Saturday June 17th, 2023

Jun <var data-var='date'>17</var>, <var data-var='time'>07:01</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>20:48</var> EDT Scheduled - We will be performing scheduled maintenance from 3:00AM ET to 7:00AM ET on Saturday, June 17th, 2023. Doxy.me services will not be accessible during this scheduled window.

May <var data-var='date'>26</var>, <var data-var='time'>12:01</var> EDT Resolved - Doxy.me services continue to be stable. We are considering this incident resolved and will provide a post mortem within the few business days. May <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EDT Update - System levels have remained stable overnight. We are continuing to monitor the system performance and will provide another update by 12pm ET. May <var data-var='date'>25</var>, <var data-var='time'>15:06</var> EDT Monitoring - We are seeing our system stabilizing. We are continuing to look into the incident and are going to continue to monitor the situation. May <var data-var='date'>25</var>, <var data-var='time'>14:29</var> EDT Investigating - We are aware of an outage currently affecting doxy.me. This appears to affect sign-in, call connecting, and various other system services. Our team is currently investigating at this time. We will post an update as we know more.

Doxy.me Service Interruption

Feb <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>03:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>17:46</var> EST Scheduled - Doxy.me will be completing our scheduled updates between 8am UTC and 11am UTC. During this maintenance period, intermittent access problems or degraded performance could be expected. MAINTENANCE PERIOD US Pacific: 12:00 AM - 3:00 AM US Eastern: 3:00 AM - 6:00 AM UTC: 14:00 - 21:00

Scheduled Deployment Notification

Jan <var data-var='date'>11</var>, <var data-var='time'>07:59</var> EST Resolved - We have deployed a fix restoring functionality to the out of date browsers. We recommend keeping your devices and browsers up to date in general, but do apologize for any disruption this incident may have caused. We will share the post mortem within the next few business days. Jan <var data-var='date'>10</var>, <var data-var='time'>12:39</var> EST Identified - We have determined the root cause for this incident and are currently testing a fix. At this time, we expect the fix to be deployed early tomorrow, between 3:00am and 7:00am EST (between 08:00 and 12:00 UTC). Jan <var data-var='date'>10</var>, <var data-var='time'>10:21</var> EST Investigating - We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load. Browsers able to load doxy.me: Safari 15.4 and newer Chrome 93 and newer Firefox 92 and newer Edge 93 and newer If you or your client is impacted at this time, our <a href="https://help.doxy.me/en/articles/2350628-update-your-web-browser">help article</a> will help guide you to update.

Doxy.me Not Loading on Older Browser Versions

Jan <var data-var='date'> 4</var>, <var data-var='time'>22:38</var> EST Resolved - We have received confirmation that the email services have been restored. We are closing this incident as resolved. Jan <var data-var='date'> 4</var>, <var data-var='time'>19:12</var> EST Monitoring - Our email vendor is currently working to resolve connection issues which may impact doxy.me email invites sent to patients and patient check-in email notifications sent to Providers. We are monitoring the situation and will provide updates as we learn more.

Doxy.me Related Email Services Issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> EST Resolved - This incident has been resolved. We will post an RCA within the next few business days. Dec <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> EST Investigating - The doxy.me marketing page was not rendering correctly. Upon going to doxy.me, the site would load with incorrect formatting and was presenting a 500 error message. Any providers trying to login to doxy.me should use doxy.me/sign-in or use their clinic sign-in page to access their accounts.

Is Doxy.me Inc. down?

Doxy.me Inc. status is UP

Lastest published events

Services are operating normally

Doxy.me performance degradation

Issue with provider login

Doxy.me Inc. Services, Components and Regions

Recent Doxy.me Inc. events

Services are operating normally

Doxy.me performance degradation

Issue with provider login

Issue with provider login

Partial Service Degradation — Provider and Admin Login

File Uploads and Service Startup Issues