Oct <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>16:40</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, October 1st, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour. During the maintenance window, there will be an estimated 10-minute period of downtime during which DonorPerfect will be temporarily unavailable. Classic Online Forms, Drag & Drop donation forms, and Givecloud will continue processing donations without interruption. However, during the maintenance window, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may experience delays. Thank you for your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect

Oct <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>17:33</var> EDT Scheduled - We will be performing scheduled maintenance on our DonorPerfect servers on Thursday, September 30th, beginning at 8:00 PM ET. This maintenance is expected to last approximately 4 hours. During this maintenance window, you may experience intermittent connectivity issues when accessing DonorPerfect, ReadySetAuction (RSA), and both Drag & Drop Forms and Classic Online Forms. These applications may be temporarily unavailable or experience brief interruptions in service while maintenance is in progress. Givecloud will not be affected by this maintenance and will continue to process donations and operate as normal. We appreciate your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance For DonorPerfect Servers

Sep <var data-var='date'>30</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>16:25</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Wednesday, September 30th, beginning at 7:00 AM ET. The maintenance window is expected to last approximately 1 hour. During this time, the RSA Control Center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Scheduled Maintenance for ReadySetAuction (RSA)

Sep <var data-var='date'>24</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>11:34</var> EDT Scheduled - We will be performing maintenance on DonorPerfect and DonorPerfect Drag & Drop Forms on Thursday, September 23rd, beginning at 9:00 PM ET. The maintenance window is expected to last approximately one hour. During the maintenance window, there will be an estimated 30-minute period of downtime during which DonorPerfect and Drag & Drop Forms will be temporarily unavailable. While services are offline, Drag & Drop Forms will not be able to process payments. Classic Online Forms and Givecloud will continue processing donations without interruption. However, during the maintenance window, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may experience delays. Thank you for your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect and Drag & Drop Online Forms

Sep <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>15:34</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Sunday, September 13th, beginning at 5:00 AM ET. The maintenance window is expected to last approximately 4 hours. During this time, the RSA Control Center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Sep <var data-var='date'>11</var>, <var data-var='time'>13:09</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT Investigating - We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

Intermittent Errors When Navigating and Completing Tasks in DonorPerfect

Sep <var data-var='date'>10</var>, <var data-var='time'>15:52</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>15:26</var> EDT Monitoring - A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>10:53</var> EDT Investigating - We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

Sep <var data-var='date'> 9</var>, <var data-var='time'>16:21</var> EDT Resolved - After monitoring the system, we have not observed any additional errors. This issue is now resolved. Thank you for your patience. Sep <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EDT Monitoring - A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:35</var> EDT Investigating - We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

Errors running reports and navigating within DonorPerfect

Sep <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:59</var> EDT Scheduled - We will be performing maintenance on DonorPerfect and DonorPerfect Drag & Drop Forms on Thursday, September 3rd, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour. During this time, there will be an estimated 10-minute period of downtime when DonorPerfect and Drag & Drop Forms will be temporarily unavailable. While services are offline, Drag & Drop Forms will not be able to process payments. Classic Online Forms and Givecloud will continue processing donations without interruption. However, during the maintenance window, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may experience delays. Thank you for your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect and DonorPerfect Online Forms

Sep <var data-var='date'> 3</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:06</var> EDT Update - We are continuing to investigate intermittent errors affecting both login and navigation within DonorPerfect. We understand this issue has been impacting users throughout the morning and sincerely apologize for the ongoing inconvenience. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> EDT Investigating - We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.

Errors Logging in & Navigating within DonorPerfect

Sep <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> EDT Resolved - After monitoring the fix, we have not observed any additional errors with record searches or navigation within DonorPerfect. This issue is now resolved. We appreciate your patience while we worked to address it. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> EDT Monitoring - A fix has been implemented to address the errors appearing while searching for records and navigating DonorPerfect. We will continue monitoring the system and provide another update once the issue is fully resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:47</var> EDT Investigating - We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.

Errors navigating within DonorPerfect

Sep <var data-var='date'> 1</var>, <var data-var='time'>16:08</var> EDT Resolved - Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> EDT Investigating - We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.

Intermittent issues with searching in DonorPerfect Community

Aug <var data-var='date'>25</var>, <var data-var='time'>22:15</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>17:18</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Tuesday August 25th, beginning at 9:30 PM ET. This update is expected to take approximately 45 minutes. During this time, there will be about 10 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>11:33</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, August 20th, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 10 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Aug <var data-var='date'>18</var>, <var data-var='time'>15:03</var> EDT Resolved - After monitoring the fix, we have not observed any further issues with slowness in DonorPerfect. We are confident that the issue has been resolved. Thank you for your patience while we worked hard to correct this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>12:59</var> EDT Monitoring - Our Development Team has implemented a fix to address the issue that was causing slowness in DonorPerfect. We are continuing to monitor response times and overall performance and will provide updates here as needed. Thank you for your patience. Aug <var data-var='date'>18</var>, <var data-var='time'>11:35</var> EDT Investigating - We are investigating an issue causing slowness in DonorPerfect. We apologize for this inconvenience and we are working hard to resolve the issue as quickly as possible.

Slowness Navigating within DonorPerfect

Aug <var data-var='date'>18</var>, <var data-var='time'>11:16</var> EDT Resolved - This incident has been resolved. Please note that the next time you log in, you will be prompted to enter your MFA code, even if you previously selected the option to remember your device for 10 days. We apologize for the inconvenience and appreciate your patience. Thank you! Aug <var data-var='date'>18</var>, <var data-var='time'>11:10</var> EDT Update - We are continuing to investigate reports of slowness throughout DonorPerfect, as well as extended loading times and spinning when attempting to log in. We apologize for the inconvenience and appreciate your patience as our team works to identify the root cause and resolve the issue as quickly as possible. Aug <var data-var='date'>18</var>, <var data-var='time'>10:42</var> EDT Investigating - We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

Intermittent Errors Accessing DonorPerfect

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:36</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, August 6th, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 10 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:33</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Thursday, August 6th, beginning at 7:00 AM ET. The maintenance window is expected to last approximately 1 hour. During this time, the RSA control center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Jul <var data-var='date'>23</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>14:19</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, July 23rd, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 30 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Jul <var data-var='date'>16</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>16:53</var> EDT Scheduled - We will be performing scheduled maintenance on our DonorPerfect servers on Wednesday, July 15th, beginning at 8:00 PM ET. This maintenance is expected to last approximately 5 hours. During this maintenance window, you may experience intermittent connectivity issues when accessing DonorPerfect, ReadySetAuction (RSA), and both Drag & Drop Forms and Classic Online Forms. These applications may be temporarily unavailable or experience brief interruptions in service while maintenance is in progress. Givecloud will not be affected by this maintenance and will continue to process donations and operate as normal. We appreciate your patience and understanding as we continue working to improve DonorPerfect.

Jul <var data-var='date'>14</var>, <var data-var='time'>11:36</var> EDT Resolved - After monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>10:25</var> EDT Monitoring - A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>17:43</var> EDT Update - We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected. We apologize for the inconvenience and will continue to provide updates on this status page as they become available. Jul <var data-var='date'>13</var>, <var data-var='time'>15:23</var> EDT Identified - We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available

Delay in report exports

Jul <var data-var='date'>10</var>, <var data-var='time'>17:10</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>14:52</var> EDT Scheduled - We will be performing a brief maintenance update on DonorPerfect today, July 20th, beginning at 5:00 PM ET. The maintenance is expected to last 5–10 minutes. During this time, you may experience a few minutes of intermittent connectivity to DonorPerfect. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations as normal. However, Drag & Drop form downloads and emails sent using DonorPerfect email templates may be briefly delayed until the maintenance is complete. Thank you for your patience and understanding as we continue to improve DonorPerfect.

Scheduled Maintenance For DonorPerfect

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:45</var> EDT Scheduled - We will be performing scheduled maintenance on Thursday, July 9th, beginning at 8:00 PM ET. During this maintenance window, there will be an estimated 30-minute period of downtime while updates are deployed to DonorPerfect and our API services. During this time, DonorPerfect and its API connections will be temporarily unavailable. DonorPerfect Drag & Drop Forms, Classic Online Forms and Givecloud will continue to process donations without interruption; however, downloads into DonorPerfect  and emails sent from DonorPerfect may be delayed until maintenance is complete. Thank you for your patience and understanding as we continue to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect & API Services

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EDT Resolved - This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:06</var> EDT Monitoring - A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:27</var> EDT Investigating - We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.

Givecloud connection timing out

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>10:25</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Wednesday, July 1, beginning at 7:00 AM ET. The maintenance window is expected to last approximately 1 hour. During this time, the RSA control center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Is DonorPerfect down?

DonorPerfect status is UP

Lastest published events

Scheduled Maintenance for DonorPerfect

Scheduled Maintenance For DonorPerfect Servers

Scheduled Maintenance for ReadySetAuction (RSA)

DonorPerfect Services, Components and Regions

Recent DonorPerfect events

Scheduled Maintenance for DonorPerfect

Scheduled Maintenance For DonorPerfect Servers

Scheduled Maintenance for ReadySetAuction (RSA)

Scheduled Maintenance for DonorPerfect and Drag & Drop Online Forms

Scheduled Maintenance for ReadySetAuction (RSA)

Intermittent Errors When Navigating and Completing Tasks in DonorPerfect