Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>11:33</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, August 20th, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 10 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect

Aug <var data-var='date'>18</var>, <var data-var='time'>15:03</var> EDT Resolved - After monitoring the fix, we have not observed any further issues with slowness in DonorPerfect. We are confident that the issue has been resolved. Thank you for your patience while we worked hard to correct this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>12:59</var> EDT Monitoring - Our Development Team has implemented a fix to address the issue that was causing slowness in DonorPerfect. We are continuing to monitor response times and overall performance and will provide updates here as needed. Thank you for your patience. Aug <var data-var='date'>18</var>, <var data-var='time'>11:35</var> EDT Investigating - We are investigating an issue causing slowness in DonorPerfect. We apologize for this inconvenience and we are working hard to resolve the issue as quickly as possible.

Slowness Navigating within DonorPerfect

Aug <var data-var='date'>18</var>, <var data-var='time'>11:16</var> EDT Resolved - This incident has been resolved. Please note that the next time you log in, you will be prompted to enter your MFA code, even if you previously selected the option to remember your device for 10 days. We apologize for the inconvenience and appreciate your patience. Thank you! Aug <var data-var='date'>18</var>, <var data-var='time'>11:10</var> EDT Update - We are continuing to investigate reports of slowness throughout DonorPerfect, as well as extended loading times and spinning when attempting to log in. We apologize for the inconvenience and appreciate your patience as our team works to identify the root cause and resolve the issue as quickly as possible. Aug <var data-var='date'>18</var>, <var data-var='time'>10:42</var> EDT Investigating - We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

Intermittent Errors Accessing DonorPerfect

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:36</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, August 6th, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 10 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:33</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Thursday, August 6th, beginning at 7:00 AM ET. The maintenance window is expected to last approximately 1 hour. During this time, the RSA control center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Scheduled Maintenance for ReadySetAuction (RSA)

Jul <var data-var='date'>23</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>14:19</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, July 23rd, beginning at 8:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 30 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

Jul <var data-var='date'>16</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>16:53</var> EDT Scheduled - We will be performing scheduled maintenance on our DonorPerfect servers on Wednesday, July 15th, beginning at 8:00 PM ET. This maintenance is expected to last approximately 5 hours. During this maintenance window, you may experience intermittent connectivity issues when accessing DonorPerfect, ReadySetAuction (RSA), and both Drag & Drop Forms and Classic Online Forms. These applications may be temporarily unavailable or experience brief interruptions in service while maintenance is in progress. Givecloud will not be affected by this maintenance and will continue to process donations and operate as normal. We appreciate your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance For DonorPerfect Servers

Jul <var data-var='date'>14</var>, <var data-var='time'>11:36</var> EDT Resolved - After monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>10:25</var> EDT Monitoring - A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>17:43</var> EDT Update - We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected. We apologize for the inconvenience and will continue to provide updates on this status page as they become available. Jul <var data-var='date'>13</var>, <var data-var='time'>15:23</var> EDT Identified - We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available

Delay in report exports

Jul <var data-var='date'>10</var>, <var data-var='time'>17:10</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>14:52</var> EDT Scheduled - We will be performing a brief maintenance update on DonorPerfect today, July 20th, beginning at 5:00 PM ET. The maintenance is expected to last 5–10 minutes. During this time, you may experience a few minutes of intermittent connectivity to DonorPerfect. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations as normal. However, Drag & Drop form downloads and emails sent using DonorPerfect email templates may be briefly delayed until the maintenance is complete. Thank you for your patience and understanding as we continue to improve DonorPerfect.

Scheduled Maintenance For DonorPerfect

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:45</var> EDT Scheduled - We will be performing scheduled maintenance on Thursday, July 9th, beginning at 8:00 PM ET. During this maintenance window, there will be an estimated 30-minute period of downtime while updates are deployed to DonorPerfect and our API services. During this time, DonorPerfect and its API connections will be temporarily unavailable. DonorPerfect Drag & Drop Forms, Classic Online Forms and Givecloud will continue to process donations without interruption; however, downloads into DonorPerfect  and emails sent from DonorPerfect may be delayed until maintenance is complete. Thank you for your patience and understanding as we continue to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect & API Services

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EDT Resolved - This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:06</var> EDT Monitoring - A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:27</var> EDT Investigating - We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.

Givecloud connection timing out

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>10:25</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction(RSA) on Wednesday, July 1, beginning at 7:00 AM ET. The maintenance window is expected to last approximately 1 hour. During this time, the RSA control center and event website will be unavailable while updates are being applied and services are restarted. We appreciate your patience and understanding as we continue working to improve ReadySetAuction.

Jun <var data-var='date'>30</var>, <var data-var='time'>16:46</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>15:52</var> EDT Monitoring - After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected. Jun <var data-var='date'>30</var>, <var data-var='time'>15:25</var> EDT Investigating - We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.

DonorPerfect Dashboards and Easy Reports Issue

Jun <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>10:20</var> EDT Scheduled - We will be performing maintenance on DonorPerfect, Drag-N-Drop Forms, and Classic Forms  on Thursday, June 25th, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour. During this time, there will be an estimated 30-minute period of downtime when DonorPerfect, Drag-N-Drop Forms and Classic Forms will be temporarily unavailable. While services are offline, Online Forms will not be able to process payments. Givecloud will continue processing donations without interruption. However, during the maintenance window, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may experience delays. Thank you for your patience and understanding as we continue working to improve DonorPerfect.

Scheduled Maintenance for DonorPerfect and DonorPerfect Online Forms

Jun <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>10:39</var> EDT Scheduled - We will be performing scheduled maintenance on DonorPerfect and DonorPerfect Drag & Drop Forms tonight, Thursday, June 11, beginning at 8:00 PM ET. The maintenance window is expected to last approximately two hours. During this window, there will be a planned service interruption of approximately 20–30 minutes while updates are applied and systems are restarted. During this time, DonorPerfect and DonorPerfect Drag & Drop Forms will be temporarily unavailable. Additionally, Drag & Drop Forms will not be able to process online payments while services are offline. Classic Online Forms and Givecloud will continue to process donations without interruption. However, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may be delayed during the maintenance window. We appreciate your patience and understanding as we work to enhance the performance and reliability of DonorPerfect.

Scheduled Maintenance for DonorPerfect and DonorPerfect Drag & Drop Online Forms

May <var data-var='date'>30</var>, <var data-var='time'>03:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>11:46</var> EDT Scheduled - We will be performing scheduled maintenance on ReadySetAuction (RSA) on Saturday, May 30, 2026, starting at 3:00 AM ET. The maintenance is expected to last approximately 30 minutes. During this maintenance window, RSA may experience up to 15 minutes of downtime while updates are applied. Thank you for your patience and understanding as we work to improve ReadySetAuction.

May <var data-var='date'>28</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>15:55</var> EDT Scheduled - We will be performing maintenance on DonorPerfect and DonorPerfect Drag & Drop Forms on Thursday, May 28, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour. During this time, there will be an estimated 20-minute period of downtime when DonorPerfect and Drag & Drop Forms will be temporarily unavailable. While services are offline, Drag & Drop Forms will not be able to process payments. Classic Online Forms and Givecloud will continue processing donations without interruption. However, during the maintenance window, downloads from Drag & Drop Forms and emails sent through DonorPerfect email templates may experience delays. Thank you for your patience and understanding as we continue working to improve DonorPerfect.

May <var data-var='date'>19</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EDT Scheduled - We will be performing maintenance on DonorPerfect Tuesday, May 19th, beginning at 9:00 PM ET. This update is expected to take approximately 1 hour. During this time, there will be about 30 minutes of downtime while updates are applied and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

May <var data-var='date'>15</var>, <var data-var='time'>20:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>18:32</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Friday, May 15th, beginning at 8:00 PM ET. This update is expected to take approximately 30 minutes. During this time, there will be about 20 minutes of downtime while updates are applied and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

May <var data-var='date'>15</var>, <var data-var='time'>11:37</var> EDT Resolved - The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully. May <var data-var='date'>15</var>, <var data-var='time'>10:52</var> EDT Investigating - We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

Errors exporting reports

May <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>17:05</var> EDT Scheduled - We will be performing maintenance on DonorPerfect on Thursday, May 14th, beginning at 8:00 PM ET. This update is expected to take approximately one hour. During this time, there will be about 20 minutes of downtime while updates are applied, and DonorPerfect may be inaccessible. Classic Online Forms, Drag & Drop Online Forms, and Givecloud will continue to process donations without interruption. However, during the maintenance window, Drag & Drop form downloads and emails sent via DonorPerfect email templates may be delayed. Thank you for your patience as we work to improve DonorPerfect.

May <var data-var='date'>13</var>, <var data-var='time'>16:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:50</var> EDT Scheduled - Today, May 13 at 4:00 PM ET, we will be performing maintenance on ReadySetAuction to address a post-release defect. During this maintenance window, RSA may experience approximately 10 minutes of downtime. The total release duration is expected to be 30 minutes. We appreciate your patience and understanding as we work to improve system stability and performance.

RSA Maintenance

May <var data-var='date'>10</var>, <var data-var='time'>20:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> EDT Scheduled - We will be performing scheduled maintenance on the ReadySetAuction servers on Sunday, May 10, beginning at 6:00 AM ET. During this maintenance window, ReadySetAuction will be unavailable until approximately 8:00 PM ET. We understand this maintenance window may overlap with planning or follow-up activities for your event(s). Our team has carefully planned this upgrade to minimize disruption. We appreciate your patience and understanding as we work to improve the performance, reliability, and long-term stability of ReadySetAuction.

Scheduled Maintenance for ReadySetAuction

May <var data-var='date'> 6</var>, <var data-var='time'>20:12</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> EDT Monitoring - Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational. May <var data-var='date'> 6</var>, <var data-var='time'>18:18</var> EDT Identified - Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.

Intermittent Payment Processing Issues

May <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>09:46</var> EDT Scheduled - We will be performing scheduled maintenance on DonorPerfect tonight, Wednesday, May 6, beginning at 7:00 PM ET. The maintenance window is expected to last approximately one hour. During this time, DonorPerfect may experience a brief downtime of approximately five minutes. Please note that DonorPerfect Classic Online Forms, DonorPerfect Drag & Drop Forms, and Givecloud donation forms will remain fully operational and will continue processing donations without interruption. Thank you for your patience and understanding as we continue working to improve DonorPerfect’s performance and reliability.

Is DonorPerfect down?

DonorPerfect status is UP

Lastest published events

Scheduled Maintenance for DonorPerfect

Slowness Navigating within DonorPerfect

Intermittent Errors Accessing DonorPerfect

DonorPerfect Services, Components and Regions

Recent DonorPerfect events

Scheduled Maintenance for DonorPerfect

Slowness Navigating within DonorPerfect

Intermittent Errors Accessing DonorPerfect

Scheduled Maintenance for DonorPerfect

Scheduled Maintenance for ReadySetAuction (RSA)

Scheduled Maintenance for DonorPerfect