Aug <var data-var='date'>13</var>, <var data-var='time'>00:01</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'>12</var>, <var data-var='time'>23:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>23:25</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>12</var>, <var data-var='time'>23:21</var> UTC Investigating - We are actively investigating this issue.

Document Upload and Generation Errors (Incident 5595)

Aug <var data-var='date'>12</var>, <var data-var='time'>02:49</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'>12</var>, <var data-var='time'>00:16</var> UTC Update - We continue to monitor the environment to ensure stability. Aug <var data-var='date'>11</var>, <var data-var='time'>21:09</var> UTC Monitoring - We continue to monitor the environment to ensure stability. Aug <var data-var='date'>11</var>, <var data-var='time'>19:49</var> UTC Update - We continue to work to implement a fix for the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>18:54</var> UTC Identified - Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>18:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>17:58</var> UTC Update - The issue has been identified and we continue our work to implement a fix. Aug <var data-var='date'>11</var>, <var data-var='time'>17:08</var> UTC Identified - We have identified the issue and a fix is being implemented. Aug <var data-var='date'>11</var>, <var data-var='time'>16:12</var> UTC Update - We continue to investigate the issue and additional resources have been engaged. Aug <var data-var='date'>11</var>, <var data-var='time'>14:42</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>13:14</var> UTC Investigating - We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.

Degraded Task Processing and Latency across multiple services (Incident 5576)

Aug <var data-var='date'>11</var>, <var data-var='time'>06:50</var> UTC Resolved - Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident. Aug <var data-var='date'>11</var>, <var data-var='time'>05:46</var> UTC Monitoring - Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate. Aug <var data-var='date'>11</var>, <var data-var='time'>05:01</var> UTC Identified - Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix. Aug <var data-var='date'>11</var>, <var data-var='time'>04:49</var> UTC Investigating - Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.

Login Issues in AU region (Incident 5572)

Aug <var data-var='date'> 7</var>, <var data-var='time'>18:13</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:55</var> UTC Monitoring - The fix was implemented and we are monitoring to ensure stability. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:37</var> UTC Identified - The issue has been identified and we continue our work to implement a fix. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:59</var> UTC Identified - Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.

Latency and Errors Across NA11 (Incident 5558)

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:23</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 6</var>, <var data-var='time'>21:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:43</var> UTC Update - The issue has been identified and we continue our work to implement a fix. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:14</var> UTC Identified - We have identified the issue and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:01</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:58</var> UTC Investigating - We are actively investigating this issue.

Docusign Admin Intermittently Unavailable (Incident 5548)

Aug <var data-var='date'> 5</var>, <var data-var='time'>21:09</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:41</var> UTC Identified - We have identified the issue and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:11</var> UTC Update - We continue to investigate the issue and additional resources have been engaged. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:21</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:50</var> UTC Investigating - We are actively investigating this issue.

Workflow Send and Review Errors (Incident 5532)

Aug <var data-var='date'> 5</var>, <var data-var='time'>04:42</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 5</var>, <var data-var='time'>04:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>04:20</var> UTC Update - The issue has been identified and we continue our work to implement a fix. Aug <var data-var='date'> 5</var>, <var data-var='time'>03:14</var> UTC Identified - We have identified the issue and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>02:17</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>01:29</var> UTC Investigating - We are investigating this issue.

Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)

Aug <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:10</var> UTC Identified - We have identified the issue and a fix is being implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:40</var> UTC Investigating - Customers may encounter document generation failures with salesforce integration. We are currently investigating the issue.

Document generation failures in salesforce integration (Incident 5525)

Aug <var data-var='date'> 3</var>, <var data-var='time'>20:44</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug <var data-var='date'> 3</var>, <var data-var='time'>20:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>20:07</var> UTC Investigating - We are actively investigating this issue.

Powerforms Intermittently Not Loading (Incident 5517)

Jul <var data-var='date'>31</var>, <var data-var='time'>18:01</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC. Jul <var data-var='date'>31</var>, <var data-var='time'>17:51</var> UTC Update - The issue has been identified and we continue our work to implement a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>17:33</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>31</var>, <var data-var='time'>17:16</var> UTC Update - We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send." Services affected: Salesforce connector (envelope write-back, status updates) Impact: Completed envelope statuses may not be reflected in Salesforce. Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses. Jul <var data-var='date'>31</var>, <var data-var='time'>15:23</var> UTC Update - We continue to investigate the issue and additional resources have been engaged. Jul <var data-var='date'>31</var>, <var data-var='time'>15:22</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>12:45</var> UTC Investigating - Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.

Failures with Envelope Writeback and Status Updates (Incident 5505)

Jul <var data-var='date'>30</var>, <var data-var='time'>21:02</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>30</var>, <var data-var='time'>20:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>20:11</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>30</var>, <var data-var='time'>19:53</var> UTC Investigating - We are actively investigating this issue.

Latency and Intermittent Errors (Incident 5501)

Jul <var data-var='date'>30</var>, <var data-var='time'>20:34</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC. Jul <var data-var='date'>30</var>, <var data-var='time'>19:57</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>30</var>, <var data-var='time'>19:32</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>30</var>, <var data-var='time'>19:24</var> UTC Investigating - We are actively investigating this issue.

Customers may experience errors when signing up for new accounts (Incident 5500)

Jul <var data-var='date'>27</var>, <var data-var='time'>18:43</var> UTC Resolved - On September 1, this site will be replaced by health.docusign.com/status. To continue getting notifications, you'll need to resubscribe on the new site. As part of this transition, Slack, SMS, and RSS notification methods will be deprecated and will no longer be supported on the new platform. To ensure you continue receiving system status alerts after this date, you will need to resubscribe on the new site using one of the available notification methods. View detailed instructions at https://support.docusign.com/s/articles/System-Status-Alerts?language=en_US

New Docusign Status Center: Subscribe by September 1 to Receive Updates

Jul <var data-var='date'>27</var>, <var data-var='time'>18:13</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>27</var>, <var data-var='time'>10:45</var> UTC Identified - Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.

Qualified Verification Latency (Incident 5472)

Jul <var data-var='date'>23</var>, <var data-var='time'>22:30</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>23</var>, <var data-var='time'>21:45</var> UTC Update - AU and JP are stable at present. Teams are continuing to investigate the issue. Jul <var data-var='date'>23</var>, <var data-var='time'>21:07</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>20:59</var> UTC Investigating - We are actively investigating this issue.

Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

Jul <var data-var='date'>22</var>, <var data-var='time'>21:15</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC. Jul <var data-var='date'>22</var>, <var data-var='time'>20:59</var> UTC Update - The issue has been identified and we continue our work to implement a fix. Jul <var data-var='date'>22</var>, <var data-var='time'>20:10</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>20:04</var> UTC Investigating - We are actively investigating this issue.

Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)

Jul <var data-var='date'>17</var>, <var data-var='time'>17:54</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC. Jul <var data-var='date'>17</var>, <var data-var='time'>17:46</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>17</var>, <var data-var='time'>17:33</var> UTC Investigating - We are actively investigating this issue.

Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)

Jul <var data-var='date'>16</var>, <var data-var='time'>03:33</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>16</var>, <var data-var='time'>03:27</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>03:27</var> UTC Investigating - We are actively investigating this issue.

Customers may experience errors executing workflows and uploading documents (Incident 5386)

Jul <var data-var='date'>15</var>, <var data-var='time'>01:49</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC Identified - We have identified the issue and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>21:41</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>20:48</var> UTC Investigating - We are actively investigating this issue.

Some Document Generation customers are being redirected to the CLM home page (Incident 5384)

Jul <var data-var='date'>14</var>, <var data-var='time'>19:08</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>14</var>, <var data-var='time'>19:05</var> UTC Monitoring - LexisNexis has reported resolving the issue. We are continuing to monitor. Jul <var data-var='date'>14</var>, <var data-var='time'>18:39</var> UTC Update - LexisNexis is continuing to investigate the issue. Jul <var data-var='date'>14</var>, <var data-var='time'>17:44</var> UTC Update - LexisNexis is continuing to investigate the issue. Jul <var data-var='date'>14</var>, <var data-var='time'>17:09</var> UTC Investigating - LexisNexis has been made aware of the issue and are currently investigating.

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Jul <var data-var='date'>13</var>, <var data-var='time'>20:19</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'>13</var>, <var data-var='time'>19:55</var> UTC Identified - We have identified the issue and a fix is being implemented.

Some customers may not able to open any CLM documents (Incident 5375)

Jul <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:50</var> UTC Update - We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available. Jul <var data-var='date'> 8</var>, <var data-var='time'>03:39</var> UTC Update - We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available. Jul <var data-var='date'> 8</var>, <var data-var='time'>00:10</var> UTC Update - We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix. Updates will be posted when there is a significant update. Jul <var data-var='date'> 7</var>, <var data-var='time'>23:54</var> UTC Update - We continue to investigate and have engaged external vendor resources Jul <var data-var='date'> 7</var>, <var data-var='time'>22:26</var> UTC Update - We continue to investigate the issue and additional resources have been engaged. Jul <var data-var='date'> 7</var>, <var data-var='time'>22:01</var> UTC Update - We continue to investigate the issue and additional resources have been engaged. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:37</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:55</var> UTC Investigating - A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

Errors accessing the sending web application (Incident 5334)

Jul <var data-var='date'> 8</var>, <var data-var='time'>21:47</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'> 8</var>, <var data-var='time'>21:46</var> UTC Investigating - We are actively investigating this issue.

Powerforms Intermittently Not Loading (Incident 5345)

Jul <var data-var='date'> 7</var>, <var data-var='time'>16:48</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:31</var> UTC Identified - A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.

Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

Jul <var data-var='date'> 5</var>, <var data-var='time'>23:01</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC. Jul <var data-var='date'> 5</var>, <var data-var='time'>22:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 5</var>, <var data-var='time'>22:35</var> UTC Investigating - We are actively investigating this issue.

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Lastest published events

Document Upload and Generation Errors (Incident 5595)

Degraded Task Processing and Latency across multiple services (Incident 5576)

Login Issues in AU region (Incident 5572)

Docusign Services, Components and Regions

Recent Docusign events

Document Upload and Generation Errors (Incident 5595)

Degraded Task Processing and Latency across multiple services (Incident 5576)

Login Issues in AU region (Incident 5572)

Latency and Errors Across NA11 (Incident 5558)

Docusign Admin Intermittently Unavailable (Incident 5548)

Workflow Send and Review Errors (Incident 5532)