Mar <var data-var='date'>27</var>, <var data-var='time'>23:33</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTCMar <var data-var='date'>27</var>, <var data-var='time'>22:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>17:22</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>16:21</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>15:42</var> UTC Update - Engineers are continuing to triage and develop a fix to the identified issue.Mar <var data-var='date'>27</var>, <var data-var='time'>14:59</var> UTC Identified - A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.Mar <var data-var='date'>27</var>, <var data-var='time'>14:26</var> UTC Update - More engineering teams have been engaged to triage this error and investigation is continuing.Mar <var data-var='date'>27</var>, <var data-var='time'>12:41</var> UTC Investigating - Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Mar <var data-var='date'>18</var>, <var data-var='time'>08:22</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Mar <var data-var='date'>18</var>, <var data-var='time'>00:13</var> UTC Identified - As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.

Search Indexing Delays (Incident 4539)

Mar <var data-var='date'>17</var>, <var data-var='time'>23:40</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. An RCA is anticipated to be shared here by 2026-03-19 12:00 AM UTCMar <var data-var='date'>17</var>, <var data-var='time'>19:40</var> UTC Update - We continue to monitor the environment to ensure stability. Any company logos that were missing or outdated have been updated.Mar <var data-var='date'>17</var>, <var data-var='time'>04:36</var> UTC Update - We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops. Customers may notice some visual issues, such as custom logos not appearing. Services are functional.Mar <var data-var='date'>17</var>, <var data-var='time'>00:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Customers may notice some visual issues, such as custom logos not appearing. Services are functional.Mar <var data-var='date'>16</var>, <var data-var='time'>22:03</var> UTC Update - The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.Mar <var data-var='date'>16</var>, <var data-var='time'>19:25</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.Mar <var data-var='date'>16</var>, <var data-var='time'>17:19</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.Mar <var data-var='date'>16</var>, <var data-var='time'>15:15</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.Mar <var data-var='date'>16</var>, <var data-var='time'>12:49</var> UTC Update - We are still continuing to work through the failover steps for EU21.Mar <var data-var='date'>16</var>, <var data-var='time'>11:12</var> UTC Update - We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> UTC Update - We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.Mar <var data-var='date'>16</var>, <var data-var='time'>10:46</var> UTC Update - We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.Mar <var data-var='date'>16</var>, <var data-var='time'>09:32</var> UTC Update - We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.Mar <var data-var='date'>16</var>, <var data-var='time'>08:58</var> UTC Update - We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.Mar <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC Update - We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.Mar <var data-var='date'>16</var>, <var data-var='time'>06:59</var> UTC Update - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.Mar <var data-var='date'>16</var>, <var data-var='time'>04:49</var> UTC Update - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.Mar <var data-var='date'>16</var>, <var data-var='time'>03:31</var> UTC Update - We have identified an intermittent degradation in our EU11 environment and are working on fixing it.Mar <var data-var='date'>16</var>, <var data-var='time'>02:47</var> UTC Update - We are continuing to work through failover steps.Mar <var data-var='date'>16</var>, <var data-var='time'>00:51</var> UTC Update - We are continuing to work through failover steps.Mar <var data-var='date'>15</var>, <var data-var='time'>23:25</var> UTC Update - We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.Mar <var data-var='date'>15</var>, <var data-var='time'>22:31</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Update - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>15</var>, <var data-var='time'>17:17</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>15</var>, <var data-var='time'>11:40</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>15</var>, <var data-var='time'>08:30</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>15</var>, <var data-var='time'>04:23</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>14</var>, <var data-var='time'>23:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>14</var>, <var data-var='time'>23:11</var> UTC Update - We are continuing to remediate impact to EU21 customers.Mar <var data-var='date'>14</var>, <var data-var='time'>22:09</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>20:24</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>18:27</var> UTC Update - We are continuing to remediate impact to EU11 and EU21 customers.Mar <var data-var='date'>14</var>, <var data-var='time'>16:58</var> UTC Identified - We are continuing to work on a fix for EU21 customers.  EU21 customers may observe issues accessing the site.  EU11 customers may see intermittent issues generating documents.Mar <var data-var='date'>14</var>, <var data-var='time'>16:54</var> UTC Monitoring - A fix has been implemented for US sites as of approximately 09:00 UTC.Mar <var data-var='date'>14</var>, <var data-var='time'>15:59</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>14:44</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>09:19</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>09:17</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>06:07</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>03:11</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>02:42</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>14</var>, <var data-var='time'>02:27</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>02:08</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>14</var>, <var data-var='time'>02:07</var> UTC Investigating - We are currently investigating this issue.

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Mar <var data-var='date'>12</var>, <var data-var='time'>22:06</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Mar <var data-var='date'>12</var>, <var data-var='time'>21:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC Update - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTCMar <var data-var='date'>12</var>, <var data-var='time'>20:23</var> UTC Update - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTCMar <var data-var='date'>12</var>, <var data-var='time'>19:23</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>12</var>, <var data-var='time'>18:15</var> UTC Investigating - We are currently investigating this issue.

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Mar <var data-var='date'>11</var>, <var data-var='time'>00:24</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Mar <var data-var='date'>10</var>, <var data-var='time'>23:21</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>10</var>, <var data-var='time'>22:02</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>20:15</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>18:49</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>18:11</var> UTC Update - Incident is actively being investigated.Mar <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>16:58</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>16:12</var> UTC Investigating - We are currently investigating this issue.

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:57</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Mar <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 6</var>, <var data-var='time'>17:37</var> UTC Identified - The issue has been identified and a fix is being implemented.

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

Mar <var data-var='date'> 5</var>, <var data-var='time'>20:50</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> UTC Update - Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.Mar <var data-var='date'> 4</var>, <var data-var='time'>23:22</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'> 4</var>, <var data-var='time'>19:26</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'> 4</var>, <var data-var='time'>18:45</var> UTC Investigating - We are currently investigating this issue.

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Feb <var data-var='date'>24</var>, <var data-var='time'>11:59</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Feb <var data-var='date'>24</var>, <var data-var='time'>10:04</var> UTC Investigating - We are currently investigating the issue.

Customers may experience latency when sending and signing (Incident 4392)

Feb <var data-var='date'>17</var>, <var data-var='time'>15:51</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Feb <var data-var='date'>17</var>, <var data-var='time'>14:57</var> UTC Investigating - A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.

A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)

Feb <var data-var='date'>16</var>, <var data-var='time'>22:19</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>21:50</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>16</var>, <var data-var='time'>21:26</var> UTC Investigating - We are currently investigating this issue.

Users may experience slowness and failures during content uploads and downloads (Incident 4352)

Feb <var data-var='date'>15</var>, <var data-var='time'>21:56</var> UTC Resolved - This incident has been resolved. Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.Feb <var data-var='date'>15</var>, <var data-var='time'>21:45</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>15</var>, <var data-var='time'>20:50</var> UTC Investigating - We are currently investigating this issue.

CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)

Feb <var data-var='date'>15</var>, <var data-var='time'>17:26</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>15</var>, <var data-var='time'>17:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>15</var>, <var data-var='time'>17:13</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>15</var>, <var data-var='time'>17:02</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>15</var>, <var data-var='time'>16:18</var> UTC Update - We are continuing to investigate this issue with Microsoft.Feb <var data-var='date'>15</var>, <var data-var='time'>14:10</var> UTC Investigating - Some DEMO/UAT customers may experience issues with several functionalities including but not limited to: - Webforms fail to save - Document ingestion failure - ID verification fields and healthcare fields not available in prepare - Parts of Navigator failure to load

Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)

Feb <var data-var='date'> 3</var>, <var data-var='time'>22:05</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.Feb <var data-var='date'> 3</var>, <var data-var='time'>19:27</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'> 3</var>, <var data-var='time'>17:25</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'> 3</var>, <var data-var='time'>15:29</var> UTC Update - Our engineering teams are continuing efforts to restore functionality to affected customers.Feb <var data-var='date'> 3</var>, <var data-var='time'>14:01</var> UTC Identified - A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.

A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)

Feb <var data-var='date'> 3</var>, <var data-var='time'>05:41</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC Update - We are continuing to monitor for any further issues.Feb <var data-var='date'> 3</var>, <var data-var='time'>03:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 3</var>, <var data-var='time'>03:29</var> UTC Identified - The issue has been identified and a fix is being implemented.

Customers may observe degradation (DIRCA-4253)

Feb <var data-var='date'> 3</var>, <var data-var='time'>01:40</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.Feb <var data-var='date'> 3</var>, <var data-var='time'>01:28</var> UTC Update - We are continuing to monitor for any further issues.Feb <var data-var='date'> 3</var>, <var data-var='time'>01:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 3</var>, <var data-var='time'>01:12</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 3</var>, <var data-var='time'>01:06</var> UTC Investigating - We are currently investigating this issue.

Feb <var data-var='date'> 2</var>, <var data-var='time'>17:07</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> UTC Monitoring - Performance has improved and we are monitoring.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC Investigating - We are currently investigating the issue.

Customers may experience latency when attempting to load the admin console (DIRCA-4249)

Jan <var data-var='date'>29</var>, <var data-var='time'>17:22</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.Jan <var data-var='date'>29</var>, <var data-var='time'>17:05</var> UTC Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>29</var>, <var data-var='time'>17:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>29</var>, <var data-var='time'>16:42</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>29</var>, <var data-var='time'>16:34</var> UTC Investigating - We are currently investigating the issue.

Users may see an error when uploading a workflow in Maestro (DIRCA-4229)

Jan <var data-var='date'>29</var>, <var data-var='time'>17:19</var> UTC Resolved - Clients should no longer experience issues with tabs being automatically deleted during envelope creation. If issues persist, clients are advised to log out and log back in.Jan <var data-var='date'>29</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>29</var>, <var data-var='time'>16:59</var> UTC Update - Temporary Workaround Customers can switch back to the old User Interface by following these steps: Go to Admin Select Sending Settings Disable “New Sending Experience” Save changesJan <var data-var='date'>29</var>, <var data-var='time'>16:53</var> UTC Identified - The issue has been identified and a fix is being implemented.

Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)

Jan <var data-var='date'>26</var>, <var data-var='time'>19:42</var> UTC Resolved - The issue impacting Agreement Desk has been resolved, and normal service has been restored. Customers should now be able to create tickets and view newly created tickets and recent updates as expected.Jan <var data-var='date'>26</var>, <var data-var='time'>19:37</var> UTC Investigating - We are investigating an issue impacting Agreement Desk in NA1 - NA4. Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service. We will share updates as more information becomes available.

NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)

Jan <var data-var='date'>24</var>, <var data-var='time'>23:55</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Users may have experienced reporting data delays.Jan <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC Update - We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.Jan <var data-var='date'>23</var>, <var data-var='time'>02:07</var> UTC Update - We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.Jan <var data-var='date'>23</var>, <var data-var='time'>00:07</var> UTC Identified - The issue has been identified and a fix is being scheduled.Jan <var data-var='date'>22</var>, <var data-var='time'>23:31</var> UTC Investigating - We are currently investigating this issue.

Users may experience reporting data delays (DIRCA-4177)

Jan <var data-var='date'>21</var>, <var data-var='time'>20:04</var> UTC Resolved - This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.Jan <var data-var='date'>21</var>, <var data-var='time'>18:28</var> UTC Identified - Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)

Jan <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC Resolved - This incident has been resolved. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.Jan <var data-var='date'>21</var>, <var data-var='time'>19:17</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>21</var>, <var data-var='time'>18:37</var> UTC Update - We continue to investigate. The latency is intermittent.Jan <var data-var='date'>21</var>, <var data-var='time'>18:09</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>21</var>, <var data-var='time'>17:49</var> UTC Investigating - We are currently investigating this issue.

CLM NA11 Customers may experience latency (DIRCA-4165)

Jan <var data-var='date'>20</var>, <var data-var='time'>18:00</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Jan <var data-var='date'>20</var>, <var data-var='time'>17:47</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>20</var>, <var data-var='time'>17:03</var> UTC Investigating - Users may experience throttling errors and/or rejected requests on their accounts.

NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)

Jan <var data-var='date'>15</var>, <var data-var='time'>19:52</var> UTC Resolved - This incident has been resolved. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.Jan <var data-var='date'>15</var>, <var data-var='time'>19:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>19:15</var> UTC Identified - The issue has been identified and a fix is being implemented.

Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)

Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Resolved - Some customers experienced a failure to deliver SMS notifications to Japanese cell phone recipients due to a telecom outage. Customers may have experienced errors from 2026-01-15 12:42:18 AM UTC to 2026-1-16 11:16:00 AM UTC.

Is Docusign down?

Docusign status is UP

Lastest published events

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Search Indexing Delays (Incident 4539)

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Docusign Services, Components and Regions

Recent Docusign events

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Search Indexing Delays (Incident 4539)

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

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Is Docusign down?

Docusign status is UP

Lastest published events

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Search Indexing Delays (Incident 4539)

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Docusign Services, Components and Regions

Recent Docusign events

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Search Indexing Delays (Incident 4539)

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

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