May <var data-var='date'>22</var>, <var data-var='time'>03:54</var> UTC Resolved - Salesforce has resolved their incident which may have impacted customers using the Salesforce integration. May <var data-var='date'>21</var>, <var data-var='time'>23:12</var> UTC Investigating - Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

May <var data-var='date'>19</var>, <var data-var='time'>14:36</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. May <var data-var='date'>19</var>, <var data-var='time'>13:30</var> UTC Update - We are continuing to investigate the issue. May <var data-var='date'>19</var>, <var data-var='time'>12:59</var> UTC Investigating - We are currently investigating the issue.

Some customers may experience latencies sending and signing in EU (Incident-4915)

May <var data-var='date'>18</var>, <var data-var='time'>18:20</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC. May <var data-var='date'>18</var>, <var data-var='time'>17:55</var> UTC Investigating - We are currently investigating this issue.

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

May <var data-var='date'>18</var>, <var data-var='time'>14:30</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-18 12:00 PM UTC until 2026-05-18 01:45 PM UTC.

Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)

May <var data-var='date'>14</var>, <var data-var='time'>20:03</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>19:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>19:23</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>18:45</var> UTC Investigating - We are currently investigating this issue.

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

May <var data-var='date'>13</var>, <var data-var='time'>14:18</var> UTC Resolved - This incident has now been resolved. May <var data-var='date'>13</var>, <var data-var='time'>13:41</var> UTC Monitoring - A fix has been implemented and we are observing telemetry to validate. May <var data-var='date'>13</var>, <var data-var='time'>11:50</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>13</var>, <var data-var='time'>11:49</var> UTC Identified - Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

Workflow Reports Experiencing Timeout Errors (Incident 4874)

May <var data-var='date'>12</var>, <var data-var='time'>20:58</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. May <var data-var='date'>12</var>, <var data-var='time'>20:51</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>12</var>, <var data-var='time'>19:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>19:33</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>12</var>, <var data-var='time'>18:43</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>12</var>, <var data-var='time'>18:17</var> UTC Investigating - We are currently investigating this issue.

Users may experience timeouts when attempting to complete document transactions (Incident 4866)

May <var data-var='date'>12</var>, <var data-var='time'>20:03</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 06:10 PM UTC until 2026-05-12 07:59 PM UTC. May <var data-var='date'>12</var>, <var data-var='time'>19:41</var> UTC Investigating - We are currently investigating this issue.

Customers may experience issues accessing PowerForms (Incident 4870)

May <var data-var='date'>12</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>15:55</var> UTC Monitoring - A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final. May <var data-var='date'>12</var>, <var data-var='time'>15:20</var> UTC Identified - Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional: To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue. May <var data-var='date'>12</var>, <var data-var='time'>14:24</var> UTC Monitoring - Our engineering teams have deployed a fix and we are now monitoring to validate. May <var data-var='date'>12</var>, <var data-var='time'>14:23</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>12</var>, <var data-var='time'>13:42</var> UTC Identified - We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue.

Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)

May <var data-var='date'>12</var>, <var data-var='time'>10:44</var> UTC Resolved - Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. May <var data-var='date'>12</var>, <var data-var='time'>09:45</var> UTC Update - Additional teams have been engaged to triage this issue. May <var data-var='date'>12</var>, <var data-var='time'>08:46</var> UTC Investigating - A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Users may experience connection errors when trying to switch to CLM (Incident 4861)

May <var data-var='date'>12</var>, <var data-var='time'>00:01</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>23:14</var> UTC Identified - The issue has been identified and a fix is being implemented.

Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)

May <var data-var='date'> 8</var>, <var data-var='time'>03:24</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC May <var data-var='date'> 8</var>, <var data-var='time'>03:03</var> UTC Monitoring - We have implemented a mitigation and are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>02:35</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 8</var>, <var data-var='time'>02:09</var> UTC Investigating - We are currently investigating this issue.

AU Site Outage (Incident 4840)

Apr <var data-var='date'>28</var>, <var data-var='time'>09:40</var> UTC Resolved - All telemetry is now reporting that this issue has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>09:30</var> UTC Monitoring - A fix has been implemented and engineers are now monitoring telemetry to validate. Apr <var data-var='date'>28</var>, <var data-var='time'>09:24</var> UTC Identified - Engineers have identified a root cause and are working on releasing a fix. Apr <var data-var='date'>28</var>, <var data-var='time'>09:03</var> UTC Investigating - A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.

Send Latency in EU (Incident 4776)

Apr <var data-var='date'>23</var>, <var data-var='time'>23:18</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC Apr <var data-var='date'>23</var>, <var data-var='time'>22:34</var> UTC Update - We continue to monitor for stability while we investigate possible secondary factors. Apr <var data-var='date'>23</var>, <var data-var='time'>21:23</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>23</var>, <var data-var='time'>20:02</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>23</var>, <var data-var='time'>19:18</var> UTC Update - We continue to monitor the environment to ensure stability. Apr <var data-var='date'>23</var>, <var data-var='time'>17:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>17:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>16:28</var> UTC Investigating - We are currently investigating this issue.

Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

Apr <var data-var='date'>23</var>, <var data-var='time'>23:10</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC. Apr <var data-var='date'>23</var>, <var data-var='time'>21:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>19:37</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>23</var>, <var data-var='time'>17:40</var> UTC Update - More engineering teams have been engaged to triage this error and investigation is continuing. Apr <var data-var='date'>23</var>, <var data-var='time'>16:44</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>23</var>, <var data-var='time'>15:27</var> UTC Investigating - We are currently investigating the issue.

Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Apr <var data-var='date'>23</var>, <var data-var='time'>20:41</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC. Apr <var data-var='date'>23</var>, <var data-var='time'>20:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>20:14</var> UTC Investigating - We are currently investigating this issue.

Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)

Apr <var data-var='date'>17</var>, <var data-var='time'>16:18</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC Apr <var data-var='date'>17</var>, <var data-var='time'>15:57</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>17</var>, <var data-var='time'>15:12</var> UTC Monitoring - Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated. Apr <var data-var='date'>17</var>, <var data-var='time'>14:53</var> UTC Identified - Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix. Apr <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC Investigating - We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.

Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)

Apr <var data-var='date'>11</var>, <var data-var='time'>04:50</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent errors, jobs not completing, and the inability to login to UAT from 2026-04-11 01:32 AM UTC April 11 until 2026-04-11 04:53 AM UTC. Apr <var data-var='date'>11</var>, <var data-var='time'>04:41</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>04:19</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>11</var>, <var data-var='time'>03:54</var> UTC Investigating - Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.

Intermittent Errors in UAT (Incident 4682)

Apr <var data-var='date'> 9</var>, <var data-var='time'>21:23</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC. Apr <var data-var='date'> 9</var>, <var data-var='time'>21:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:39</var> UTC Update - We are implementing a change to resolve the AU delay. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:56</var> UTC Update - NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:40</var> UTC Identified - Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.

User Membership Group Update Delays (Incident 4672)

Mar <var data-var='date'>27</var>, <var data-var='time'>23:33</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC Mar <var data-var='date'>27</var>, <var data-var='time'>22:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>27</var>, <var data-var='time'>17:22</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>27</var>, <var data-var='time'>16:21</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>27</var>, <var data-var='time'>15:42</var> UTC Update - Engineers are continuing to triage and develop a fix to the identified issue. Mar <var data-var='date'>27</var>, <var data-var='time'>14:59</var> UTC Identified - A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix. Mar <var data-var='date'>27</var>, <var data-var='time'>14:26</var> UTC Update - More engineering teams have been engaged to triage this error and investigation is continuing. Mar <var data-var='date'>27</var>, <var data-var='time'>12:41</var> UTC Investigating - Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Mar <var data-var='date'>18</var>, <var data-var='time'>08:22</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Mar <var data-var='date'>18</var>, <var data-var='time'>00:13</var> UTC Identified - As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.

Search Indexing Delays (Incident 4539)

Mar <var data-var='date'>17</var>, <var data-var='time'>23:40</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. An RCA is anticipated to be shared here by 2026-03-19 12:00 AM UTC Mar <var data-var='date'>17</var>, <var data-var='time'>19:40</var> UTC Update - We continue to monitor the environment to ensure stability. Any company logos that were missing or outdated have been updated. Mar <var data-var='date'>17</var>, <var data-var='time'>04:36</var> UTC Update - We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops. Customers may notice some visual issues, such as custom logos not appearing. Services are functional. Mar <var data-var='date'>17</var>, <var data-var='time'>00:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Customers may notice some visual issues, such as custom logos not appearing. Services are functional. Mar <var data-var='date'>16</var>, <var data-var='time'>22:03</var> UTC Update - The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully. Mar <var data-var='date'>16</var>, <var data-var='time'>19:25</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process. Mar <var data-var='date'>16</var>, <var data-var='time'>17:19</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process. Mar <var data-var='date'>16</var>, <var data-var='time'>15:15</var> UTC Update - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process. Mar <var data-var='date'>16</var>, <var data-var='time'>12:49</var> UTC Update - We are still continuing to work through the failover steps for EU21. Mar <var data-var='date'>16</var>, <var data-var='time'>11:12</var> UTC Update - We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered. Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> UTC Update - We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability. Mar <var data-var='date'>16</var>, <var data-var='time'>10:46</var> UTC Update - We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing. Mar <var data-var='date'>16</var>, <var data-var='time'>09:32</var> UTC Update - We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11. Mar <var data-var='date'>16</var>, <var data-var='time'>08:58</var> UTC Update - We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service. Mar <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC Update - We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage. Mar <var data-var='date'>16</var>, <var data-var='time'>06:59</var> UTC Update - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment. Mar <var data-var='date'>16</var>, <var data-var='time'>04:49</var> UTC Update - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment. Mar <var data-var='date'>16</var>, <var data-var='time'>03:31</var> UTC Update - We have identified an intermittent degradation in our EU11 environment and are working on fixing it. Mar <var data-var='date'>16</var>, <var data-var='time'>02:47</var> UTC Update - We are continuing to work through failover steps. Mar <var data-var='date'>16</var>, <var data-var='time'>00:51</var> UTC Update - We are continuing to work through failover steps. Mar <var data-var='date'>15</var>, <var data-var='time'>23:25</var> UTC Update - We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses. Mar <var data-var='date'>15</var>, <var data-var='time'>22:31</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Update - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>15</var>, <var data-var='time'>17:17</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>11:40</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>08:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>15</var>, <var data-var='time'>04:23</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>14</var>, <var data-var='time'>23:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>14</var>, <var data-var='time'>23:11</var> UTC Update - We are continuing to remediate impact to EU21 customers. Mar <var data-var='date'>14</var>, <var data-var='time'>22:09</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>20:24</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>18:27</var> UTC Update - We are continuing to remediate impact to EU11 and EU21 customers. Mar <var data-var='date'>14</var>, <var data-var='time'>16:58</var> UTC Identified - We are continuing to work on a fix for EU21 customers.  EU21 customers may observe issues accessing the site.  EU11 customers may see intermittent issues generating documents. Mar <var data-var='date'>14</var>, <var data-var='time'>16:54</var> UTC Monitoring - A fix has been implemented for US sites as of approximately 09:00 UTC. Mar <var data-var='date'>14</var>, <var data-var='time'>15:59</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>14:44</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>09:19</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>09:17</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>06:07</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>03:11</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>02:42</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>14</var>, <var data-var='time'>02:27</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>02:08</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>14</var>, <var data-var='time'>02:07</var> UTC Investigating - We are currently investigating this issue.

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Mar <var data-var='date'>12</var>, <var data-var='time'>22:06</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Mar <var data-var='date'>12</var>, <var data-var='time'>21:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC Update - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC Mar <var data-var='date'>12</var>, <var data-var='time'>20:23</var> UTC Update - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC Mar <var data-var='date'>12</var>, <var data-var='time'>19:23</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>12</var>, <var data-var='time'>18:15</var> UTC Investigating - We are currently investigating this issue.

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Mar <var data-var='date'>11</var>, <var data-var='time'>00:24</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Mar <var data-var='date'>10</var>, <var data-var='time'>23:21</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>10</var>, <var data-var='time'>22:02</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>20:15</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>18:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>18:11</var> UTC Update - Incident is actively being investigated. Mar <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>16:58</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>16:12</var> UTC Investigating - We are currently investigating this issue.

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:57</var> UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>17:37</var> UTC Identified - The issue has been identified and a fix is being implemented.

Is Docusign down?

Docusign status is UP

Lastest published events

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

Some customers may experience latencies sending and signing in EU (Incident-4915)

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Docusign Services, Components and Regions

Recent Docusign events

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

Some customers may experience latencies sending and signing in EU (Incident-4915)

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

Workflow Reports Experiencing Timeout Errors (Incident 4874)

Get your FREE account now,
5 monitors included!

Is Docusign down?

Docusign status is UP

Lastest published events

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

Some customers may experience latencies sending and signing in EU (Incident-4915)

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Docusign Services, Components and Regions

Recent Docusign events

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

Some customers may experience latencies sending and signing in EU (Incident-4915)

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

Workflow Reports Experiencing Timeout Errors (Incident 4874)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!