Mar <var data-var='date'>31</var>, <var data-var='time'>08:09</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>06:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Updates to follow.Mar <var data-var='date'>31</var>, <var data-var='time'>05:27</var> PDT Investigating - We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

Inbound and Outbound Fax Delays

Feb <var data-var='date'>19</var>, <var data-var='time'>12:04</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>09:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>19</var>, <var data-var='time'>08:58</var> PST Investigating - We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

Portal Disruptions

Feb <var data-var='date'>18</var>, <var data-var='time'>12:28</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>18</var>, <var data-var='time'>11:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>18</var>, <var data-var='time'>11:24</var> PST Investigating - We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

Feb <var data-var='date'>16</var>, <var data-var='time'>13:45</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>11:33</var> PST Monitoring - A fix has been implemented and we are monitoring results.Feb <var data-var='date'>16</var>, <var data-var='time'>09:53</var> PST Update - We are continuing to investigate this issue and will provide updates as we have them.Feb <var data-var='date'>16</var>, <var data-var='time'>07:38</var> PST Investigating - We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

FaxBridge Disruptions

Jan <var data-var='date'>12</var>, <var data-var='time'>09:46</var> PST Resolved - This incident has been resolved and the backlog has been cleared.Jan <var data-var='date'>12</var>, <var data-var='time'>07:56</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.Jan <var data-var='date'>12</var>, <var data-var='time'>06:59</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>12</var>, <var data-var='time'>06:35</var> PST Investigating - We are currently investigating an issue affecting outbound faxing. More updates to follow.

Outbound Fax Delays

Dec <var data-var='date'>12</var>, <var data-var='time'>06:33</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>13:49</var> PST Monitoring - A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.Dec <var data-var='date'>11</var>, <var data-var='time'>11:35</var> PST Identified - We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.Dec <var data-var='date'>11</var>, <var data-var='time'>10:18</var> PST Investigating - We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:04</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 7</var>, <var data-var='time'>10:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 7</var>, <var data-var='time'>07:47</var> PDT Update - We are continuing to work on a fix for this issue. More updates to follow.Oct <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Updates to follow.Oct <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> PDT Investigating - We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

FMC Delivery Issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 6</var>, <var data-var='time'>08:56</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 6</var>, <var data-var='time'>07:23</var> PDT Investigating - We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

FMC Devices Offline in Portal

Aug <var data-var='date'>25</var>, <var data-var='time'>11:21</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>25</var>, <var data-var='time'>09:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>25</var>, <var data-var='time'>08:20</var> PDT Investigating - We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

FMCs Offline

Aug <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 5</var>, <var data-var='time'>12:16</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> PDT Investigating - We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

Error When Attempting to Sign-in

Jul <var data-var='date'>14</var>, <var data-var='time'>11:58</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>14</var>, <var data-var='time'>11:11</var> PDT Monitoring - A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.Jul <var data-var='date'>14</var>, <var data-var='time'>10:47</var> PDT Update - We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.Jul <var data-var='date'>14</var>, <var data-var='time'>08:44</var> PDT Identified - We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.

Inbound fax errors

Jun <var data-var='date'>12</var>, <var data-var='time'>17:08</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>14:37</var> PDT Monitoring - Our internal fax queues have been recovering well over the last hour and we look to be in a stable state. Our contacts at Google advise us that full recovery will be around 6 PM EDT. More updates to follow.Jun <var data-var='date'>12</var>, <var data-var='time'>13:58</var> PDT Update - As of 4:31 PM EDT, we are seeing evidence of recovery and restoration of the flow of faxes through our systems. Enqueued faxes may take some time to be completed, and the update of fax statuses in the portal may be somewhat delayed. Our contacts at Google have advised us that they are not yet 100% certain that the systems are fully recovered and stable. We will provide further updates when we have been provided the all-clear from Google engineers.Jun <var data-var='date'>12</var>, <var data-var='time'>13:28</var> PDT Identified - We are aware of an outage that is affecting GCP across all regions globally and is affecting many other applications. For the Documo app, it is causing users to receive an 'internal server error' when attempting to view, print, or send faxes. Our team has been in contact with representatives from Google, and understand that their engineers have identified the root cause and have begun to apply the appropriate fixes. It will take some time (exact ETA unknown) for this to propagate across all regions. We will post updates here as soon as we know more.Jun <var data-var='date'>12</var>, <var data-var='time'>12:02</var> PDT Update - We are currently investigating an issue due to a global GCP outage. This is causing customers to receive an 'internal server error' when attempting to view, print, or send faxes. Our team is continuing to monitor for updates and will provide them as we have them.Jun <var data-var='date'>12</var>, <var data-var='time'>11:35</var> PDT Investigating - We are currently investigating an issue where customers are experiencing an 'internal server error' when attempting to view, print, and send outbound faxes. Updates to follow.

Google Cloud Platform Outage

May <var data-var='date'>15</var>, <var data-var='time'>11:59</var> PDT Resolved - After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.May <var data-var='date'>14</var>, <var data-var='time'>16:15</var> PDT Identified - The issue has been identified, and a fix is being implemented.May <var data-var='date'>14</var>, <var data-var='time'>13:01</var> PDT Update - We are continuing to investigate this issue.May <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PDT Update - We are continuing to investigate this issue. Updates to follow.May <var data-var='date'>14</var>, <var data-var='time'>10:57</var> PDT Investigating - We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

Number Provisioning Errors

May <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 2</var>, <var data-var='time'>13:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 2</var>, <var data-var='time'>10:43</var> PDT Identified - The issue has been identified and we are working on implementing a resolution. Updates to follow.May <var data-var='date'> 2</var>, <var data-var='time'>09:12</var> PDT Update - We are continuing to investigate this issue. Updates to follow.May <var data-var='date'> 2</var>, <var data-var='time'>08:15</var> PDT Investigating - We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.

FMC devices offline

May <var data-var='date'> 2</var>, <var data-var='time'>05:55</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 1</var>, <var data-var='time'>19:57</var> PDT Monitoring - We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.May <var data-var='date'> 1</var>, <var data-var='time'>14:01</var> PDT Identified - Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.May <var data-var='date'> 1</var>, <var data-var='time'>12:57</var> PDT Investigating - We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.

Outbound Delay

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:51</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:13</var> PDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 7</var>, <var data-var='time'>06:27</var> PDT Investigating - We are currently investigating an issue causing errors within the portal when attempting to view, print, or download faxes. Updates to follow.

Errors when accessing faxes

Mar <var data-var='date'>31</var>, <var data-var='time'>10:33</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>09:54</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>31</var>, <var data-var='time'>09:44</var> PDT Update - We are continuing to investigate this issue. Please note that this will affect inbound faxing on the subset of numbers. Updates will be provided as we have them.Mar <var data-var='date'>31</var>, <var data-var='time'>09:22</var> PDT Investigating - We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.

Fax Numbers Not Providing Fax Tone

Mar <var data-var='date'>13</var>, <var data-var='time'>11:01</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>09:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>13</var>, <var data-var='time'>08:45</var> PDT Identified - The issue has been identified and a fix is being implemented. We will continue to update as we have more information.Mar <var data-var='date'>13</var>, <var data-var='time'>07:58</var> PDT Investigating - We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.

IB / OB Transmission Delays

Feb <var data-var='date'>26</var>, <var data-var='time'>16:18</var> PST Resolved - The backlogged faxes have been processed. This incident is now resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>14:23</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Backlogged faxes will take time to work through. All net new faxes are going through at expected times. More updates to follow.Feb <var data-var='date'>26</var>, <var data-var='time'>13:21</var> PST Investigating - We are currently investigating an issue causing outbound fax delays. Updates to follow.

Outbound delays

Feb <var data-var='date'>26</var>, <var data-var='time'>06:54</var> PST Resolved - We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.Feb <var data-var='date'>26</var>, <var data-var='time'>06:35</var> PST Update - We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.Feb <var data-var='date'>25</var>, <var data-var='time'>14:07</var> PST Update - We are continuing to investigate this issue. Updates to follow.Feb <var data-var='date'>25</var>, <var data-var='time'>12:01</var> PST Update - We are continuing to investigate this issue. Updates to follow.Feb <var data-var='date'>25</var>, <var data-var='time'>11:15</var> PST Investigating - We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.

FaxBridges appearing offline

Feb <var data-var='date'>12</var>, <var data-var='time'>13:47</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>12:44</var> PST Monitoring - Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes. During this time faxes that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms. We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence. We will continue to monitor.Feb <var data-var='date'>12</var>, <var data-var='time'>11:47</var> PST Investigating - The previous update mistakenly put this issue in identified, we are still investigating this issue.Feb <var data-var='date'>12</var>, <var data-var='time'>11:45</var> PST Identified - We are continuing to investigate inbound delays. Updates to follow.Feb <var data-var='date'>12</var>, <var data-var='time'>11:20</var> PST Investigating - We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.

Inbound Fax Delays

Jan <var data-var='date'>21</var>, <var data-var='time'>16:41</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>13:30</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>13:25</var> PST Identified - We have identified an issue causing delays within our portal. Our team is actively working to resolve. Updates to follow.

Portal delay

Jan <var data-var='date'>21</var>, <var data-var='time'>08:02</var> PST Resolved - This incident has been resolved. All affected faxes during this time period were failures as we received corrupted pages for them during this period and every successful page count for each fax was 0. If you have additional questions on this please contact our support team.Jan <var data-var='date'>17</var>, <var data-var='time'>11:38</var> PST Identified - We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.Jan <var data-var='date'>17</var>, <var data-var='time'>06:30</var> PST Update - We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.Jan <var data-var='date'>16</var>, <var data-var='time'>14:31</var> PST Update - We are continuing to investigate this issue. We will pass along additional updates as we have them.Jan <var data-var='date'>16</var>, <var data-var='time'>11:21</var> PST Investigating - We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.

File not found errors when accessing faxes

Jan <var data-var='date'>15</var>, <var data-var='time'>08:56</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>07:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>07:00</var> PST Investigating - We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

Inbound faxes not syncing to user's history

Jan <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> PST Update - After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.Jan <var data-var='date'> 8</var>, <var data-var='time'>10:45</var> PST Identified - We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.

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Documo Services, Components and Regions

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Inbound and Outbound Fax Delays

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Is Documo down?

Documo status is UP

Lastest published events

Inbound and Outbound Fax Delays

Portal Disruptions

Portal Disruptions

Documo Services, Components and Regions

Recent Documo events

Inbound and Outbound Fax Delays

Portal Disruptions

Portal Disruptions

FaxBridge Disruptions

Outbound Fax Delays

Outbound Fax Delays

Get your FREE account now,5 monitors included!

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5 monitors included!