Aug <var data-var='date'>21</var>, <var data-var='time'>23:01</var> CEST Identified - The issue has been identified and a fix has been rolled out. Aug <var data-var='date'>21</var>, <var data-var='time'>22:24</var> CEST Investigating - Summaries in Noa Notes are taking longer time to be generated

Noa Notes Summary generation slowness in South America

Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>16:25</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database Maintenance

Aug <var data-var='date'>19</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>15:20</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

MyDR Cache maintenance

Aug <var data-var='date'>18</var>, <var data-var='time'>12:19</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>10:25</var> CEST Investigating - Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.

Temporary Service Disruption

Aug <var data-var='date'>18</var>, <var data-var='time'>09:25</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>08:25</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>08:23</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>11:16</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>10:16</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>10:15</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>12</var>, <var data-var='time'>01:05</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>00:50</var> CEST Monitoring - We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience. Aug <var data-var='date'>11</var>, <var data-var='time'>23:08</var> CEST Update - Incident update: App Service Disruption Aug <var data-var='date'>11</var>, <var data-var='time'>22:11</var> CEST Identified - Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.

App Service Disruption

Aug <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:01</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Infrastructure upgrade

Aug <var data-var='date'> 4</var>, <var data-var='time'>21:48</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:31</var> CEST Investigating - We are currently investigating this issue.

Noa Notes summary generation in South America is slower than usual

Jul <var data-var='date'>29</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>13:31</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Planned upgrade

Jul <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:37</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:36</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>28</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:32</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>24</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>12:06</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Planned Upgrade

Jul <var data-var='date'>16</var>, <var data-var='time'>17:42</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>17:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>17:30</var> CEST Investigating - We are experiencing longer summary generation times. The team is investigating

Noa Notes summary generation slowness in Central and South America.

Jul <var data-var='date'>15</var>, <var data-var='time'>11:22</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>10:55</var> CEST Update - Problems with summary generation Jul <var data-var='date'>15</var>, <var data-var='time'>10:41</var> CEST Identified - Problems with summary generation Jul <var data-var='date'>15</var>, <var data-var='time'>10:28</var> CEST Investigating - Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating

Noa Notes - Summary Generation in Spain might take longer than expected

Jul <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:28</var> CEST Investigating - Incident update: Elevated Response Times and Errors

Elevated Response Times and Errors

Jul <var data-var='date'> 6</var>, <var data-var='time'>22:21</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>21:57</var> CEST Monitoring - The fix has been released, we are monitoring. Jul <var data-var='date'> 6</var>, <var data-var='time'>21:56</var> CEST Identified - The issue has been identified and we released a fix already. Jul <var data-var='date'> 6</var>, <var data-var='time'>21:43</var> CEST Investigating - The team is currently investigating the issue.

Noa Notes Generation Issues in Mexico and South America

Jul <var data-var='date'> 6</var>, <var data-var='time'>19:48</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:25</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:11</var> CEST Investigating - We are currently investigating this issue.

Marketplace degraded

Jul <var data-var='date'> 3</var>, <var data-var='time'>17:04</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>17:03</var> CEST Monitoring - The issue has been resolved, we are monitoring the issue Jul <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> CEST Investigating - Doctor profile pages cannot be seen by users. We are investigating the issue

Marketplace profiles in CO are serving "not found" pages

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:22</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'> 2</var>, <var data-var='time'>17:19</var> CEST Resolved - The issue has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:49</var> CEST Identified - The issue has been identified and a fix has been rolled out. We are validating. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:13</var> CEST Investigating - Summaries generation might be slower than usual and users might not be able to start new recordings.

Recording through Noa Notes is flaky / unresponsive

Jul <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>11:38</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>11:36</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

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Noa Notes Summary generation slowness in South America

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Noa Notes Summary generation slowness in South America

Database Maintenance

MyDR Cache maintenance

Temporary Service Disruption

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