Oct <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> CEST Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:29</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database Maintenance

Sep <var data-var='date'>30</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:26</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>09:10</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>09:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>09:10</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>21</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>09:08</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>17</var>, <var data-var='time'>15:01</var> CEST Resolved - System operational now. Sep <var data-var='date'>17</var>, <var data-var='time'>14:30</var> CEST Identified - Some users may be experiencing slowness or delays when accessing key areas of the platform, including login, scheduling, waiting room, and financial features. Our team has identified the issue and is actively working to restore full performance as quickly as possible. We sincerely apologize for the inconvenience and thank you for your patience.

Clinic Service Performance Degradation

Sep <var data-var='date'>15</var>, <var data-var='time'>23:43</var> CEST Resolved - The issue was solved Sep <var data-var='date'>15</var>, <var data-var='time'>22:41</var> CEST Investigating - We are experiencing increased latency in notification sent above the 5m target

We are experiencing slowness in sending notification

Sep <var data-var='date'>14</var>, <var data-var='time'>20:46</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>20:41</var> CEST Monitoring - We have identified the issue and deployed a fix. Our team is actively monitoring the platform to ensure full stability is restored. We apologize for any inconvenience this may have caused. Sep <var data-var='date'>14</var>, <var data-var='time'>20:35</var> CEST Investigating - Some users may experience errors or longer-than-usual processing times when generating notes and summaries. Our team is aware of the issue and is actively investigating. We apologize for the inconvenience and will provide updates as soon as more information is available.

Noa Notes - Integrations - South America service degradation

Sep <var data-var='date'> 1</var>, <var data-var='time'>11:26</var> CEST Resolved - Incident update: Notes Creation Delays Sep <var data-var='date'> 1</var>, <var data-var='time'>11:20</var> CEST Identified - Incident update: Notes Creation Delays Sep <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> CEST Investigating - Incident update: Notes Creation Delays

Notes Creation Delays

Aug <var data-var='date'>26</var>, <var data-var='time'>11:45</var> CEST Resolved - This issue has been fully resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>11:29</var> CEST Monitoring - Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding. Aug <var data-var='date'>26</var>, <var data-var='time'>11:16</var> CEST Identified - Our engineering team has identified the issue and is working on an immediate fix. Aug <var data-var='date'>26</var>, <var data-var='time'>10:52</var> CEST Investigating - There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.

Multiple Docplanner Services Unavailable

Aug <var data-var='date'>22</var>, <var data-var='time'>00:39</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>23:01</var> CEST Identified - The issue has been identified and a fix has been rolled out. Aug <var data-var='date'>21</var>, <var data-var='time'>22:24</var> CEST Investigating - Summaries in Noa Notes are taking longer time to be generated

Noa Notes Summary generation slowness in South America

Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>16:25</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>19</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>15:20</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

MyDR Cache maintenance

Aug <var data-var='date'>18</var>, <var data-var='time'>12:19</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>10:25</var> CEST Investigating - Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.

Temporary Service Disruption

Aug <var data-var='date'>18</var>, <var data-var='time'>09:25</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>08:25</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>08:23</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>11:16</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>10:16</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>10:15</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>12</var>, <var data-var='time'>01:05</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>00:50</var> CEST Monitoring - We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience. Aug <var data-var='date'>11</var>, <var data-var='time'>23:08</var> CEST Update - Incident update: App Service Disruption Aug <var data-var='date'>11</var>, <var data-var='time'>22:11</var> CEST Identified - Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.

App Service Disruption

Aug <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:01</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Infrastructure upgrade

Aug <var data-var='date'> 4</var>, <var data-var='time'>21:48</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:31</var> CEST Investigating - We are currently investigating this issue.

Noa Notes summary generation in South America is slower than usual

Jul <var data-var='date'>29</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>13:31</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Planned upgrade

Jul <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:37</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:36</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>28</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:32</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>24</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>12:06</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

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Clinic Service Performance Degradation