May <var data-var='date'> 5</var>, <var data-var='time'>22:14</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>13:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>13:07</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>13:07</var> UTC Investigating - We are currently investigating an issue where some users are experiencing 502 Bad Gateway errors when accessing Docparser. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide further updates as soon as more information becomes available.

Elevated 502 Errors

Jan <var data-var='date'>24</var>, <var data-var='time'>02:39</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>12</var>, <var data-var='time'>12:18</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'> 5</var>, <var data-var='time'>18:25</var> UTC Scheduled - We will be performing scheduled maintenance on Docparser on January 24th, 2026, starting at 1:00 AM UTC (23rd January, 8PM EST). The maintenance window is expected to last approximately 2 hours. Impact - Platform & API Access: Temporarily unavailable during the window. - Document Processing: Uploads and processing will pause. Documents sent via email will still be received, but processing will resume once maintenance is complete. Purpose This maintenance includes infrastructure upgrades and security patches to improve platform performance, reliability, and security. Recommendations Kindly schedule uploads and processing tasks outside the maintenance window. Visit this page for real-time updates during the event. We appreciate your patience as we work to keep Docparser secure and reliable. If you have questions, contact us at support@docparser.com.

Scheduled Maintenance Downtime Notification (23rd January, 8PM EST/24th January, 1AM UTC)

Dec <var data-var='date'> 2</var>, <var data-var='time'>18:46</var> UTC Resolved - This incident has been resolved. Note to users: Any documents that were sent into Docparser during the outage would not have processed and will need to be resent for processing. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:02</var> UTC Investigating - We are currently investigating an issue affecting our production servers. The application is temporarily unavailable.

System Unavailable

Aug <var data-var='date'>23</var>, <var data-var='time'>22:51</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>22:50</var> UTC Update - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>23</var>, <var data-var='time'>20:26</var> UTC Scheduled - We will be performing scheduled maintenance on Docparser on August 23rd, 2025, starting at 9:00 PM UTC (5:00 PM EST). The maintenance window is expected to last approximately 2 hours. Impact Platform & API Access: Temporarily unavailable during the window. Document Processing: Uploads and processing will pause. Documents sent via email will still be received, but they will be processed once maintenance is complete. Purpose This maintenance includes infrastructure upgrades and security patches to improve platform performance, reliability, and security. Recommendations Please schedule uploads and processing tasks outside the maintenance window. Visit this page for real-time updates during the event. We appreciate your patience as we work to keep Docparser secure and reliable. If you have questions, contact us at support@docparser.com.

Scheduled Maintenance Downtime Notification (23rd August, 21:00 UTC/17:00 EST)

May <var data-var='date'>17</var>, <var data-var='time'>14:45</var> UTC Completed - The scheduled maintenance has been completed. We are happy to let you know that we have completed the maintenance activity in 1.75 hours, 1.25 hours earlier than planned! May <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> UTC Scheduled - Please be informed that a scheduled maintenance window is planned for 17th May 2025 at 1:00 PM UTC (9:00 AM EST). The maintenance is expected to last approximately 3 hours. What to Expect - Uploads and document processing will be paused. - Full platform access will be unavailable during the maintenance window. Why This Matters Our technical team will upgrade the databases with the latest versions to provide better security and improve service reliability. How to Prepare - Plan Ahead: To avoid disruptions, please schedule your document uploads and processing tasks around this maintenance window. - Stay Updated: For real-time updates during the maintenance, please subscribe to our status page at https://status.docparser.com/ We understand the importance of uninterrupted service, and our team is committed to completing the maintenance as swiftly as possible. If you have any questions or concerns, please don't hesitate to contact us at contact@docparser.com. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and continued support.

Scheduled Maintenance Downtime Notification (17th May, 1pm UTC)

Mar <var data-var='date'>21</var>, <var data-var='time'>14:09</var> UTC Resolved - This incident has been resolved and all documents have now been processed. Thank you for your patience and support while we worked on a resolution We sincerely apologize for any inconvenience this incident may have caused. Mar <var data-var='date'>21</var>, <var data-var='time'>14:02</var> UTC Update - A fix has been implemented and new documents are being processed using Textract OCR. Documents that have not been processed prior to the fix will be processed in due course. Mar <var data-var='date'>21</var>, <var data-var='time'>12:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Investigating - We regret to inform you that we are having an issue with OCR using Textract. We are actively working on resolving the issue. We will provide you with continued updates here. Apologies for the inconvenience caused here.

Textract OCR failing

Dec <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC Scheduled - Please be informed that a scheduled maintenance window is planned for 7th December 2024 at 1:00 PM UTC (8:00 AM EST). The maintenance is expected to last approximately 2 hours. What to Expect - Uploads and document processing will be paused. - Full platform access will be unavailable during the maintenance window. Why This Matters Our technical team will upgrade the servers with the latest versions to provide better security and improve service reliability. How to Prepare - Plan Ahead: Please schedule your document uploads and processing tasks around this maintenance window to avoid disruptions. - Stay Updated: For real-time updates during the maintenance, please subscribe to our status page at https://status.docparser.com/ We understand the importance of uninterrupted service, and our team is committed to completing the maintenance as swiftly as possible. If you have any questions or concerns, please contact us at contact@docparser.com. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and continued support.

Scheduled Maintenance Downtime Notification (7th Dec, 1pm UTC)

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Resolved - Some customers experienced issues when uploading multiple documents simultaneously. Due to infrastructure load, the Files API was intermittently returning 504 errors. The issue was promptly detected and resolved within an hour. All affected services are now fully operational. Our engineering team has implemented necessary measures to prevent similar incidents in the future. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or concerns, please contact our support team. Thank you, The Docparser team

Files API Error

Nov <var data-var='date'>22</var>, <var data-var='time'>06:27</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>16:48</var> UTC Update - No major issues have been reported. Minor parsing slowdown with specific document types observed. Fix is in progress. Nov <var data-var='date'>18</var>, <var data-var='time'>17:49</var> UTC Monitoring - Docparser users experienced slower-than-usual performance on the site over the weekend. This has since been resolved, and the site is now operating normally. We apologise for any inconvenience caused during this time and appreciate your patience and understanding. Our team has implemented measures to minimise the likelihood of similar issues in the future. Thank you for your continued support.

UI Performance Degradation

Nov <var data-var='date'>11</var>, <var data-var='time'>18:08</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>17:28</var> UTC Investigating - We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.

File import delay

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:09</var> UTC Resolved - The api issue has been resolved and the "Normalize Postal Address" filter is working again. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:51</var> UTC Identified - The issue has been identified and a fix is being implemented.

API for the "Normalize Postal Address" filter not working

Sep <var data-var='date'>14</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>15:47</var> UTC Update - We are verifying the application. The downtime will extend for another 15 minutes. Sep <var data-var='date'>14</var>, <var data-var='time'>15:29</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>14</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>12:54</var> UTC Scheduled - We are informing you of an upcoming scheduled maintenance window on September 14th from 6:00 AM to 9:00 AM PST. During this time, our system will be temporarily unavailable as we upgrade our infrastructure to enhance the security and performance of our services. What to Expect: - No incoming emails or documents will be received. - Uploads and document processing will be paused. - Full platform access will be unavailable during the maintenance window. Why This Matters: - Our technical team will migrate the system to a new infrastructure designed to provide even better protection for your data and improve overall service reliability. How to Prepare: - Plan Ahead: Please schedule document uploads and processing tasks around this maintenance window to avoid disruptions. - Stay Updated: For real-time updates during the maintenance, please subscribe to our status page at https://status.docparser.com. We understand the importance of uninterrupted service, and our team is committed to completing the maintenance as swiftly as possible. If you have any questions or concerns, please contact us at support@docparser.com. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and continued support. Thank you for choosing Docparser.

Scheduled Maintenance Downtime

Sep <var data-var='date'>13</var>, <var data-var='time'>13:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>11:49</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>13</var>, <var data-var='time'>11:48</var> UTC Investigating - Our team is investigating the issue and working on a resolution.

API Upload Issue: Some documents are not parsing on the first attempt, returning an "Unsupported Document Type" error.

Sep <var data-var='date'> 6</var>, <var data-var='time'>17:54</var> UTC Resolved - This incident has been resolved, and the OCR services are now available. Affected parsers: Only parsers using Tesseract as an OCR to process documents in languages other than English. We thank you for your patience and support while we worked on a resolution, and we sincerely apologize for any inconvenience it may have caused. Sep <var data-var='date'> 6</var>, <var data-var='time'>17:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 6</var>, <var data-var='time'>15:33</var> UTC Investigating - We regret to inform you that we are having an issue with OCR using Tesseract. We are actively working on resolving the issue. We will provide you with continued updates here. This issue appears to be affecting OCR in languages other than English at this time.

Tesseract OCR failing

Sep <var data-var='date'> 6</var>, <var data-var='time'>13:15</var> UTC Resolved - Our Developers have resolved the problem, and our API is working again. We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience it has caused. Sep <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> UTC Update - Our Developers are actively working on resolving the API issue, but there is currently no estimated time for resolution. We apologize for the inconvenience and appreciate your patience. We will provide you with continued updates here. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:06</var> UTC Investigating - We regret to inform you that we are having an issue with API. We are actively working on resolving the issue. We will provide you with continued updates here.

API failure

Sep <var data-var='date'> 6</var>, <var data-var='time'>01:24</var> UTC Resolved - The Docparser application experienced unexpected downtime of 4 minutes from 01:24 AM to 01:28 AM UTC on September 6, 2024, during an infrastructure upgrade. This was an unplanned incident, and we regret any inconvenience it may have caused. Affected services: Our servers did not receive documents and emails uploaded during the incident. Customers can upload them again. All documents in progress were retried after the incident. We assure you our team is committed to preventing such incidents in the future and ensuring the stability of our service. Thank you for your understanding.

Docparser Service Downtime Notification

Jun <var data-var='date'>17</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>15:22</var> UTC Investigating - We are having a server outage that is causing issues with uploading. We are investigating this issue.

Uploading Server Issues

May <var data-var='date'>20</var>, <var data-var='time'>15:10</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>06:38</var> UTC Scheduled - We wanted to inform you of an upcoming security update affecting your existing Salesforce integrations with Docparser. On May 20 at 8 AM PST, Docparser will perform a security update on its Salesforce integration, making the current integration inactive. To ensure uninterrupted service and stronger security, you are required to reauthenticate Docparser to your Salesforce account. When: May 20th, 8AM PST Affected services: Salesforce integrations What you need to do: Reconnect your Salesforce account. You can follow these simple steps to reauthenticate your Salesforce account to Docparser: - Navigate to the Connected Accounts page at https://app.docparser.com/myaccount/integration_accounts - Locate your Salesforce connection. - Click the "Reconnect Integration" icon and follow the prompts to authenticate your Salesforce account. Please complete this process just after our scheduled rotation to avoid any disruption to your workflow and continue to enjoy seamless integration between Docparser and Salesforce. If you have any questions or encounter issues during the reconnection process, please don't hesitate to contact our support team at support@docparser.com.

Salesforce Integration Security Update

May <var data-var='date'>16</var>, <var data-var='time'>00:15</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>19:00</var> UTC Monitoring - We've noticed that some customers are encountering delays in reparsing today. These delays are specifically affecting customers with large-scale reparsing needs, typically involving thousands of files at once. Rest assured, our team is actively addressing the issue and working towards a swift resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to ensure smooth operations for all our users.

Reparsing Delays

Apr <var data-var='date'> 2</var>, <var data-var='time'>19:30</var> UTC Resolved - The issue has been resolved. MFA has been re-activated. Mar <var data-var='date'>31</var>, <var data-var='time'>07:40</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>07:39</var> UTC Investigating - We are currently investigating working on resolving an issue with our MFA provider. If you use MFA to log in to Docparser, kindly contact support, who can assist you. Meanwhile, out team is working on resolving the issue with no compromise on security of your accounts.

MFA suspended

Mar <var data-var='date'>16</var>, <var data-var='time'>23:45</var> UTC Completed - Scheduled maintenance is completed. Mar <var data-var='date'>16</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:59</var> UTC Scheduled - We want to inform you of an upcoming scheduled downtime for maintenance. Date and Time: 16th March, 2024 Anticipated Duration: 10 minutes. During this period: - There will be no loss of data. - In the event of failure in parsing a document, an automatic retry mechanism will be in place. - Documents uploaded via integrations will be accepted, but the manual document upload feature will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to enhance our services.

Scheduled Downtime for Maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>12:34</var> UTC Resolved - We regret to inform you that there was a disruption in our ability to receive documents via email. The incident occurred from 12:34:03 (UTC) to 12:55:27 (UTC). Emails sent during this period were not received by our servers due to an internal server issue. Regrettably, the error logs did not capture the emails rejected by the server. Our engineering team worked diligently to rectify the issue and recover any affected emails. However, we have personally contacted all affected users and kindly request you to resend any emails sent during the mentioned duration. We apologize for any inconvenience this may have caused and appreciate your understanding.

Temporary Disruption in Email Receiving Services

Jan <var data-var='date'>21</var>, <var data-var='time'>03:02</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>18</var>, <var data-var='time'>12:23</var> UTC Scheduled - Docparser will be undergoing scheduled maintenance on Saturday, 20th January 2024, at 4.30 pm PST. During this period, our technical team will perform essential maintenance activities that will ensure the continued smooth operation of our systems, including a significant upgrade to our database. Please note the following: - Our platform will be partially available during the specified downtime. - We recommend that you plan your activities accordingly to avoid any inconvenience. - We understand the importance of uninterrupted service and will work diligently to complete the maintenance as quickly as possible. Services that will be available: 1. Accounts can be created. 2. Users can log in. 3. Update rules. 4. View already uploaded documents. 5. Update subscriptions, buy more credits, and view your invoices. 6. Any operation that does not require parsing documents or access to parsed results. Services that will be suspended: 1. View parsed results. 2. Parse old or new documents. 3. Use any APIs to upload documents or download results. 4. Download links and integrations. We apologize for any inconvenience this downtime may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please feel free to contact our support team at contact@docparser.com We appreciate your cooperation and continued support.

Database Upgrade Maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>18:05</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>23</var>, <var data-var='time'>17:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Parsing queue experiencing delays

May <var data-var='date'>23</var>, <var data-var='time'>08:40</var> UTC Resolved - Slow uploads due to high traffic on the application

Is Docparser down?

Docparser status is UP

Lastest published events

Elevated 502 Errors

Scheduled Maintenance Downtime Notification (23rd January, 8PM EST/24th January, 1AM UTC)

System Unavailable

Docparser Services, Components and Regions

Recent Docparser events

Elevated 502 Errors

Scheduled Maintenance Downtime Notification (23rd January, 8PM EST/24th January, 1AM UTC)

System Unavailable

Scheduled Maintenance Downtime Notification (23rd August, 21:00 UTC/17:00 EST)

Scheduled Maintenance Downtime Notification (17th May, 1pm UTC)

Textract OCR failing

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Is Docparser down?

Docparser status is UP

Lastest published events

Elevated 502 Errors

Scheduled Maintenance Downtime Notification (23rd January, 8PM EST/24th January, 1AM UTC)

System Unavailable

Docparser Services, Components and Regions

Recent Docparser events

Elevated 502 Errors

Scheduled Maintenance Downtime Notification (23rd January, 8PM EST/24th January, 1AM UTC)

System Unavailable

Scheduled Maintenance Downtime Notification (23rd August, 21:00 UTC/17:00 EST)

Scheduled Maintenance Downtime Notification (17th May, 1pm UTC)

Textract OCR failing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!