Mar <var data-var='date'>30</var>, <var data-var='time'>16:13</var> EDT Resolved - This incident is now resolved. We have now shifted traffic back to the NYC region. This issue was identified to be caused by a routing problem at an upstream Internet Exchange provider, which impacted connectivity and cascaded to our services. To minimize customer impact, we temporarily rerouted traffic to our Washington, DC region. Once the issue was confirmed to be resolved by our upstream partner, traffic was safely restored to the NYC region.Mar <var data-var='date'>30</var>, <var data-var='time'>13:26</var> EDT Monitoring - Traffic redirection has been completed, and we’ve shifted traffic to the closest available region. Performance should now be returning to normal, if it hasn’t stabilized already. We will continue to monitor closely to ensure stability.Mar <var data-var='date'>30</var>, <var data-var='time'>13:02</var> EDT Identified - Our Engineering team has identified an issue that has caused DNS resolution failure observed in our NYC region and is actively working to implement a fix to remediate and restore services. Updated status will be provided as soon as possible.

DNS Resolution is (Down / Intermittent) - Resolved

Mar <var data-var='date'>16</var>, <var data-var='time'>18:30</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>10:44</var> EST Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'> 3</var>, <var data-var='time'>16:34</var> EST Scheduled - We will be performing scheduled maintenance on March 16th from 6:00 PM to 6:30 PM EST. During this maintenance window, the following features may be temporarily unavailable: Previewing Custom Blocked Pages Display of Logo Thumbnails DNS resolution and filtering services will not be impacted. All core DNS functionality will continue to operate normally. We appreciate your patience as we complete this maintenance. If you have any questions, please contact our support team.

Scheduled Maintenance – March 16th, 6:00–6:30 PM EST

Mar <var data-var='date'>11</var>, <var data-var='time'>18:30</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>12:35</var> EST Scheduled - Impact: New Roaming Client Downloads & Updates Temporarily Unavailable. During a scheduled maintenance window, Roaming Client downloads and updates will be temporarily unavailable. Customer Impact: The only impact during this time will be for: Downloads of new Roaming Clients. Updates to existing Roaming Client. No Service Disruption: All currently deployed Roaming Clients will continue functioning normally. This maintenance will not impact active DNS filtering or existing Roaming Client operations. We appreciate your understanding as we complete this maintenance

Scheduled Maintenance Notice for RC Downloads & Updates

Feb <var data-var='date'>28</var>, <var data-var='time'>05:30</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>10:12</var> EST Scheduled - As part of our ongoing commitment to improving our services, we will be performing an important infrastructure upgrade. This upgrade involves transitioning our database technology to enhance the performance and reliability of our systems. What You Need to Know: Date and Time of Upgrade: Start: February 28th, 2026, at 0900 UTC End: February 28th, 2026, at 10:30 UTC Estimated Downtime: The DNSFilter Dashboard and APIs will be unavailable for about 30 minutes. ALL operations performed through the Dashboard and APIs will not be accessible, including reporting and management. Existing filtering policies will remain active during maintenance. Why is This Upgrade Necessary? This is an upgrade to our backend systems designed to improve performance, reliability, and long-term scalability of the platform. Next Steps: Please refer to our DNSFilter status page for current status and information: https://status.dnsfilter.com/ Need Help? If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding and support as we work to enhance our infrastructure for a better experience. We appreciate your business and are committed to serving you.

DNSFilter Planned Infrastructure Maintenance

Jan <var data-var='date'>17</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>17</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>13:29</var> EST Scheduled - A scheduled database maintenance is planned for January 17 from 9:00–11:00 AM UTC to help ensure continued platform stability, performance, and security. During this window, you may experience intermittent delays or timeouts in both our Dashboard and API services. DNS resolution will not be impacted. Thank you for your understanding. Please reach out to DNSFilter Support with any questions.

Scheduled Database Maintenance: January 17, 2026

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:37</var> EST Resolved - The cloud partner has resolved the issue on their end. Our engineers have confirmed that both Anycast and DNSFilter APIs remained fully operational throughout the event.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> EST Identified - Our engineering team has identified an issue with our cloud partner that may cause domains to have performance issues. Our Anycast network is unaffected as of this time. We will provide an updated status as soon as possible once the partner has resolved this issue.

DNSFilter Dashboard Performance Issue - Identified

Nov <var data-var='date'>25</var>, <var data-var='time'>15:00</var> EST Resolved - An issue was identified affecting our DoH service that may have impacted customers in the London region. This did NOT affect DNS1/DNS2 UDP/TCP/TLS/DoT services. We identified the fault on Tuesday the 25th and resolved the it by 20:00 UTC by updating all affected servers. In addition, we have improved our monitoring and automation by adding a new failsafe to avoid this from happening again in the future.

Chromebook Roaming Client DoH Service

Nov <var data-var='date'>18</var>, <var data-var='time'>10:49</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>07:26</var> EST Monitoring - We are currently investigating an issue affecting some users access to the DNSFilter dashboard. This does not impact DNS resolution. We are closely monitoring the situation and will provide updates as more information becomes available.Nov <var data-var='date'>18</var>, <var data-var='time'>07:26</var> EST Update - We are continuing to investigate this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>07:20</var> EST Investigating - Our engineering team is currently investigating an issue that is causing DNS resolution to be Intermittent and is currently working with our partners to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

Dashboard Login Access Issues — Monitoring

Oct <var data-var='date'>20</var>, <var data-var='time'>08:22</var> EDT Resolved - The cloud partner has resolved the issue on their end. Our engineers have confirmed that both Anycast and DNSFilter APIs remained fully operational throughout the event. No customer-facing impact or service degradation was observed.Oct <var data-var='date'>20</var>, <var data-var='time'>05:57</var> EDT Identified - Our engineering team has identified an issue with our cloud partner that may cause the dashboard and API to have performance issues. Our Anycast network is unaffected as of this time. We will provide an updated status as soon as possible once the partner has resolved this issue.

Oct <var data-var='date'>14</var>, <var data-var='time'>18:30</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>14</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>14</var>, <var data-var='time'>11:29</var> EDT Scheduled - Scheduled routine maintenance is underway for the Zorus Portal and Reporting systems. No customer impact is anticipated during this period.

Scheduled Maintenance: Zorus Portal and Reporting (No Customer Impact Expected)

Oct <var data-var='date'>11</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>11</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>18</var>, <var data-var='time'>13:08</var> EDT Scheduled - As part of our ongoing commitment to improving our services, we will be performing an important infrastructure upgrade designed to enhance both the performance and reliability of our systems. Scheduled Maintenance Date: Saturday, October 11 Time: 08:00AM UTC Duration: ~2 hrs Impact: During this maintenance window, the dashboard and API calls may be slower than usual. Why is This Upgrade Necessary? This enhancement is aimed at achieving robust high availability and eliminating scenarios necessitating downtime. It is important to note our filtering capabilities will continue uninterrupted based on existing policies. Next Steps: Please refer to our DNSFilter status page for current status and information: https://status.dnsfilter.com/ Need Help? If you have any questions or concerns, please do not hesitate to reach out to our support team. We appreciate your patience and understanding.

Scheduled DB Maintenance – Oct 11, 08:00AM UTC

Sep <var data-var='date'>29</var>, <var data-var='time'>16:51</var> EDT Resolved - A solution has been implemented, and performance has returned to normal. No further impact is expected. If you continue to experience related issues, please reach out directly to our Support team.Sep <var data-var='date'>29</var>, <var data-var='time'>14:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>29</var>, <var data-var='time'>14:27</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>29</var>, <var data-var='time'>14:24</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>29</var>, <var data-var='time'>11:02</var> EDT Investigating - We are currently investigating an issue impacting customers who have added local domains to their Local Domain List that are also publicly accessible. In these cases, users may experience problems when connecting to VPNs or other services, resulting in the Unknown Block Page being displayed. Our team is actively working to identify a permanent resolution. Further updates will be posted here as they become available.

Local Domains Resolving to Unknown Block Page

Sep <var data-var='date'>29</var>, <var data-var='time'>04:30</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>29</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>11</var>, <var data-var='time'>13:44</var> EDT Scheduled - As part of our ongoing commitment to improving our services, we will be performing an important infrastructure upgrade designed to enhance both the performance and reliability of our systems. Scheduled Maintenance Date: Monday, September 29 Time: 08:00 UTC Duration: ~30 minutes Impact: During this maintenance window, the dashboard and API calls may be slower than usual. Why is This Upgrade Necessary? This enhancement is aimed at achieving robust high availability and eliminating scenarios necessitating downtime. It is important to note our filtering capabilities will continue uninterrupted based on existing policies. Next Steps: Please refer to our DNSFilter status page for current status and information: https://status.dnsfilter.com/ Need Help? If you have any questions or concerns, please do not hesitate to reach out to our support team. We appreciate your patience and understanding.

Scheduled DB Maintenance – Sept 29, 08:00 UTC (30 mins)

Sep <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'> 2</var>, <var data-var='time'>16:51</var> EDT Identified - Status Report: Zorus Portal Service Disruption Summary We are currently experiencing a backend connectivity issue affecting several elements of the Zorus Portal. Core protection remains fully functional, but some portal features are impacted. Impacted Services The following portal features are temporarily unavailable or degraded: -Reporting: Issues with generating and sending reports. -Whitelabeling: Modifications to whitelabeling settings are unavailable. -Customer & Group Management: Creation of new customers and groups may fail. -Agent Downloads: Downloading the Zorus Agent is currently disrupted. -Gradient MSP Integration: Integration features are impacted. Unaffected Services Filtering and Protection: All core filtering and protection services remain operational and continue to protect end users without interruption.

Zorus Portal Service Disruption

Sep <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 4</var>, <var data-var='time'>14:02</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected.

Zorus Policy Server Maintenance

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:21</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected.

Aug <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 4</var>, <var data-var='time'>09:46</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected.

Jul <var data-var='date'>25</var>, <var data-var='time'>05:00</var> EDT Resolved - Between 5:22 AM and 9:03 AM EST, we observed degraded performance on our policy servers. The issue was identified and resolved, and systems have since returned to normal operation. Components Affected: Zorus - Policy Servers

Degraded Performance – Zorus Policy Servers

Jul <var data-var='date'>22</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>22</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>22</var>, <var data-var='time'>17:58</var> EDT Scheduled - Routine Policy Server maintenance, no impact expected.

Jul <var data-var='date'>21</var>, <var data-var='time'>12:30</var> EDT Resolved - Incident Summary: Between 12:37 PM and 2:25 PM EST on July 21, 2025, we experienced degraded performance affecting portions of our infrastructure, including the portal, reporting, and policy management. Resolution: Additional resources have been provisioned to improve performance and ensure better handling of system load moving forward.

Zorus - Infrastructure Performance Degradation

Jul <var data-var='date'>14</var>, <var data-var='time'>13:04</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>14</var>, <var data-var='time'>09:52</var> EDT Update - We are continuing to monitor for any further issues.Jul <var data-var='date'>14</var>, <var data-var='time'>09:04</var> EDT Update - We are continuing to monitor for any further issues.Jul <var data-var='date'>14</var>, <var data-var='time'>08:45</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>14</var>, <var data-var='time'>08:14</var> EDT Identified - Our engineering team has identified an issue that is preventing users from logging into the dashboard and is currently working to implement a fix. We will provide updated status as soon as possible.

Dashboard Login Failure - Identified

Jul <var data-var='date'>12</var>, <var data-var='time'>04:18</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>12</var>, <var data-var='time'>04:03</var> EDT Update - Scheduled maintenance is still in progress and has been extended. We will provide updates as necessary.Jul <var data-var='date'>12</var>, <var data-var='time'>03:13</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>12</var>, <var data-var='time'>16:43</var> EDT Scheduled - A scheduled database maintenance is set for 08:00 UTC. This is to ensure our product's stability, performance and security remains at the highest standards. We expect the actual work to take less than the maintenance window. You may encounter significant delays or timeouts affecting both our Front-End and API services during this period. Please note that this will not affect our DNS resolution services. Thank you for your understanding.

DNSFilter Front-End and API maintenance

Jul <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 2</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>26</var>, <var data-var='time'>13:46</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected.

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected. This is to ensure our product's stability and performance remain at the highest standards.

Jun <var data-var='date'>25</var>, <var data-var='time'>22:30</var> EDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>25</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>13:43</var> EDT Scheduled - Maintenance on the Zorus Policy Servers. No service impact is expected. Filtering will continue to function normally. However, there may be a temporary delay in traffic logs appearing in the Zorus portal.

Is DNSFilter down?

DNSFilter status is UP

Lastest published events

DNS Resolution is (Down / Intermittent) - Resolved

Scheduled Maintenance – March 16th, 6:00–6:30 PM EST

Scheduled Maintenance Notice for RC Downloads & Updates

DNSFilter Services, Components and Regions

Recent DNSFilter events

DNS Resolution is (Down / Intermittent) - Resolved

Scheduled Maintenance – March 16th, 6:00–6:30 PM EST

Scheduled Maintenance Notice for RC Downloads & Updates

DNSFilter Planned Infrastructure Maintenance

Scheduled Database Maintenance: January 17, 2026

DNSFilter Dashboard Performance Issue - Identified

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Is DNSFilter down?

DNSFilter status is UP

Lastest published events

DNS Resolution is (Down / Intermittent) - Resolved

Scheduled Maintenance – March 16th, 6:00–6:30 PM EST

Scheduled Maintenance Notice for RC Downloads & Updates

DNSFilter Services, Components and Regions

Recent DNSFilter events

DNS Resolution is (Down / Intermittent) - Resolved

Scheduled Maintenance – March 16th, 6:00–6:30 PM EST

Scheduled Maintenance Notice for RC Downloads & Updates

DNSFilter Planned Infrastructure Maintenance

Scheduled Database Maintenance: January 17, 2026

DNSFilter Dashboard Performance Issue - Identified

Get your FREE account now,5 monitors included!

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5 monitors included!