May <var data-var='date'>26</var>, <var data-var='time'>06:52</var> UTC Resolved - The issue has been resolved. We apologise for the inconvenience. May <var data-var='date'>26</var>, <var data-var='time'>06:49</var> UTC Investigating - We are aware of an issue affecting the Australia East environment where users are seeing the message "System is being upgraded." We are currently investigating the cause.

Service Disruption – Australia East

Apr <var data-var='date'>20</var>, <var data-var='time'>11:46</var> UTC Resolved - We have applied mitigating changes and can confirm that Displayr is now operating normally across US regions. Apr <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC Investigating - We are currently experiencing a service degradation in US regions. Our team is aware and actively investigating. Updates to follow.

Displayr is currently experiencing a service degradation in US regions

Apr <var data-var='date'>17</var>, <var data-var='time'>19:00</var> UTC Resolved - All systems are functioning as expected. Apr <var data-var='date'>17</var>, <var data-var='time'>17:47</var> UTC Monitoring - Fix has been applied and we’re monitoring the situation to ensure services remain stable. Apr <var data-var='date'>17</var>, <var data-var='time'>17:09</var> UTC Investigating - We’re working on a fix for customers in the US region.

Displayr is currently experiencing a service disruption in US regions

Apr <var data-var='date'>17</var>, <var data-var='time'>17:04</var> UTC Resolved - The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process. Apr <var data-var='date'>17</var>, <var data-var='time'>16:49</var> UTC Monitoring - A fix has been applied and we’re monitoring the situation to ensure services remain stable. Apr <var data-var='date'>17</var>, <var data-var='time'>16:34</var> UTC Update - We’re working on a fix for customers in the US region. Apr <var data-var='date'>17</var>, <var data-var='time'>16:17</var> UTC Investigating - We’ll share another update as soon as we have more information.

Mar <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>21:56</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Displayr Maintenance

Mar <var data-var='date'>11</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>21:54</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Feb <var data-var='date'> 5</var>, <var data-var='time'>13:58</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:22</var> UTC Monitoring - File uploads are now succeeding for most users, with reliability continuing to improve. We’re downgrading this issue to monitoring while we continue to observe performance. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:13</var> UTC Update - We’ve identified that the file upload issue appears to be intermittent and isolated to some users and regions, and may not affect everyone. We’re continuing to scope the impact and are actively monitoring the situation. We’ll continue to provide updates as we learn more. Feb <var data-var='date'> 5</var>, <var data-var='time'>12:51</var> UTC Investigating - We’re investigating an issue where file uploads may take an unusually long time and eventually time out when uploading files to Displayr. This affects both local files uploads as well as impact image uploads. We’ll share updates as we learn more.

File upload slow and timing out

Jan <var data-var='date'> 8</var>, <var data-var='time'>08:10</var> UTC Resolved - This incident has been resolved with the completion of our rollback process. Jan <var data-var='date'> 8</var>, <var data-var='time'>07:56</var> UTC Update - The rollback is now complete. We’re continuing to monitor, and investigating any dashboards that may still be experiencing loading issues. Jan <var data-var='date'> 8</var>, <var data-var='time'>07:24</var> UTC Update - We believe this issue is triggered when a company’s cloud drive contains duplicate custom font files, which can prevent affected Displayr documents from loading. Our rollback process is continuing. Jan <var data-var='date'> 8</var>, <var data-var='time'>07:03</var> UTC Identified - We’ve identified the issue and are rolling back the current release, which we believe will restore normal loading for Displayr documents using custom fonts from the Displayr Cloud Drive. We’ll confirm once the rollback is complete and continue monitoring. Rollback is estimated to be completed within the next 40 minutes. Jan <var data-var='date'> 8</var>, <var data-var='time'>06:58</var> UTC Investigating - Displayr Documents that make use of Custom Fonts from the Displayr Cloud Drive are currently failing to load with an error message that mentions "An item with the same key has already been added.". We are currently investigating the issue and will post another update shortly.

Displayr Documents that use Custom Fonts are failing to load

Dec <var data-var='date'>25</var>, <var data-var='time'>20:07</var> UTC Resolved - Australia East is fully functioning. A Displayr release with a permanent fix has now been released to all regions. The incident is resolved. Dec <var data-var='date'>25</var>, <var data-var='time'>19:55</var> UTC Update - Canada Central, South East Asia and West Europe are fully functioning again. Australia East is expected to released within the next 20 minutes. Dec <var data-var='date'>25</var>, <var data-var='time'>19:51</var> UTC Update - app.displayr.com / East US is fully available again, able to edit and view documents. Other regions are coming online within the next 10 minutes. Dec <var data-var='date'>25</var>, <var data-var='time'>19:04</var> UTC Update - We have identified the root cause of the issue and are preparing a new release of Displayr with a permanent fix. We expect the release to occur within 60 minutes. Dec <var data-var='date'>25</var>, <var data-var='time'>18:36</var> UTC Update - We have identified the issue with the database and are making a temporary fix to allow users to edit documents. We expect to have a temporary fix available within 30 minutes. Dec <var data-var='date'>25</var>, <var data-var='time'>18:10</var> UTC Investigating - We are currently investigating this issue. Users are unable to edit or view documents. We have identified a database issue and are investigating further.

Unable to edit or view documents in Displayr

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> UTC Monitoring - A fix has been implemented; we are seeing recoveries across the system with reduced latencies. We are continuing to monitor. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:56</var> UTC Investigating - We are currently investigating this issue, intermittent outages of app.displayr.com resulting in degraded performance and longer loading times, and frequent restarts.

app.displayr.com is having intermittent outages

Nov <var data-var='date'> 6</var>, <var data-var='time'>02:47</var> UTC Resolved - Monitoring confirms that the Research Agent’s chart generation has stabilized and is operating normally. Thank you for your patience while we resolved this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>01:03</var> UTC Monitoring - A fix has been implemented, and we are currently monitoring system performance to ensure stability and full recovery. Nov <var data-var='date'> 6</var>, <var data-var='time'>00:55</var> UTC Investigating - We are investigating an issue where the Research Agent’s chart generation is intermittently failing.

Research Agent Outage

Oct <var data-var='date'>30</var>, <var data-var='time'>00:02</var> UTC Resolved - We have observed that all Azure Front Door (AFD) instances used by Displayr have now recovered. Microsoft continues to roll out fixes to all customers. However based on their advice since our specific Azure Front Door instances have now recovered they should continue to operate reliably. The incident is now resolved for Displayr. "The AFD service is now operating above 98% availability. While the majority of customers and services are mitigated or seeing strong improvement across affected regions, we are continuing to work on tail-end recovery for remaining impacted customers and services. We have revised our mitigation time and are currently tracking toward full mitigation by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner." https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>20:40</var> UTC Update - Systems are recovering more widely. You should be able to log in and edit or view documents, and also visualizations now work. There are still intermittent issues. Occasionally you may still see "Parts of this web page have failed to load" however it should occur less often. The status from Azure has not changed, and we expect a full recovery by 23:20 UTC on 29 October 2025. Oct <var data-var='date'>29</var>, <var data-var='time'>20:31</var> UTC Monitoring - We are seeing systems recover. You should be able to log in and edit or view documents. However, there are still issues with specific systems. In particular, you may not be able to view visualizations as these also have a reliance on Azure Front Door and are still experiencing issues. The status from Azure has not changed, and we expect a full recovery by 23:20 UTC on 29 October 2025. Oct <var data-var='date'>29</var>, <var data-var='time'>19:25</var> UTC Update - Microsoft has issued another update with an expected resolution time: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted." https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>17:25</var> UTC Update - Microsoft has found the issue is related to a bad change to Azure Front Door (the CDN that Displayr uses) and is rolling back to a last good configuration. "Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state. We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly. We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update." Oct <var data-var='date'>29</var>, <var data-var='time'>16:39</var> UTC Update - Displayr continues to be affected. The latest status update from Microsoft Azure indicates a broad issue with DNS that they are investigating and are starting to take mitigation actions. "Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. Customers may experience issues accessing the Azure Portal. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions. More information will be provided within 60 minutes or sooner." https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>16:22</var> UTC Update - There appears to be an issue with Azure Front Door, a CDN used by Displayr. This affects all geographic regions and will result in the following message appearing in Displayr: "Parts of this web page have failed to load due to a problem with your Internet connection." Microsoft has acknowledged an issue and is starting investigation: https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC Investigating - We are currently investigating this issue.

Problems loading Displayr

Oct <var data-var='date'>24</var>, <var data-var='time'>22:26</var> UTC Resolved - We've implemented a fix across regions that has resolved the instability in R calculations. We'll continue to monitor. Oct <var data-var='date'>24</var>, <var data-var='time'>19:49</var> UTC Update - East US has been reported to still have issues. Our engineers are currently working towards a solution. Oct <var data-var='date'>24</var>, <var data-var='time'>19:28</var> UTC Update - Service has been restored for East US. We are continuing to investigate this issue for Canada. Oct <var data-var='date'>24</var>, <var data-var='time'>13:44</var> UTC Investigating - We are currently investigating the issue.

R calculations in Canada and East US regions have degraded performance

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> UTC Resolved - This incident has now been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:52</var> UTC Update - A fix is underway. We've found the impact to be limited for most users, but for a small number of users there will be a noticable impact on the reliability of AI features. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:49</var> UTC Identified - We are currently investigating an issue where some of our AI traffic is being flagged by Google as bot traffic. This is causing a small percentage of requests to be rejected. First known occurrence Monday, 6:30pm (AEST) Impact: A limited number of customers may experience rejected requests. Next steps: Our engineering team is actively investigating paths forward. We will provide updates here as we learn more.\

AI Servers experiencing degraded service

Sep <var data-var='date'>28</var>, <var data-var='time'>22:38</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>22:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>28</var>, <var data-var='time'>22:23</var> UTC Investigating - Root cause has been found and remediation work is underway.

Displayr is currently experiencing a reduction service

Aug <var data-var='date'>26</var>, <var data-var='time'>16:10</var> UTC Resolved - We identified the issue and made the necessary changes to amend it. All AI features (including Research Agent) are back to being operational. Aug <var data-var='date'>26</var>, <var data-var='time'>15:31</var> UTC Investigating - Triggering functionality within Displayr that leverages AI is experiencing errors. We are investigating.

Research Agent and other AI Related Features not working

Aug <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> UTC Resolved - The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:44</var> UTC Identified - The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:37</var> UTC Investigating - The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Documents fail to open when ZIP files are used as data sets

Jul <var data-var='date'>31</var>, <var data-var='time'>07:55</var> UTC Resolved - The incident has been resolved. We have modified a cloud resource used by R Servers (Azure Cache for Redis) to enable it to function again. Furthermore we have identified an opportunity to improve cloud alerting so our engineers are notified of this issue in advance and can proactively address the issue prior to affecting customers. Jul <var data-var='date'>31</var>, <var data-var='time'>07:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>07:14</var> UTC Investigating - All R calculations in Australia are returning server errors. Other regions are not affected. We are investigating the issue. We have identified the possible cause of the error and are experimenting with a solution in a test environment before applying this to the production environment in Australia.

R calculations in Australia returning errors

Jul <var data-var='date'>31</var>, <var data-var='time'>05:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>04:46</var> UTC Monitoring - We’ve deployed a fix and are currently monitoring to ensure R Server access is fully restored. We will provide another update once stability is confirmed. Jul <var data-var='date'>31</var>, <var data-var='time'>04:30</var> UTC Update - We have rolled back the recent R Server promotion in an effort to restore access for users while we continue to investigate the root cause. Jul <var data-var='date'>31</var>, <var data-var='time'>04:04</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>04:03</var> UTC Identified - We have identified that the unauthorized errors affecting R Server requests are likely caused by an issue with our authorization function. Our team is actively investigating to determine the specific endpoint impacted. We will provide further updates as soon as more information becomes available. Jul <var data-var='date'>31</var>, <var data-var='time'>04:00</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>03:59</var> UTC Investigating - We are currently investigating this issue.

Unauthorized Error on R Servers

Jul <var data-var='date'> 7</var>, <var data-var='time'>08:26</var> UTC Resolved - This incident has now been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>00:49</var> UTC Monitoring - Our team is actively monitoring the situation. Jul <var data-var='date'> 7</var>, <var data-var='time'>00:49</var> UTC Investigating - File uploads are intermittently failing due to an incident with one of our third-party providers filestack. Their incident status is reported here: https://status.filestack.com/. Our team is actively monitoring the situation and working closely with the provider to resolve the problem as quickly as possible. We will provide updates as soon as we have more information.

File uploads intermittently failing

May <var data-var='date'>26</var>, <var data-var='time'>04:08</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>04:08</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>26</var>, <var data-var='time'>03:51</var> UTC Investigating - We are currently investigating this issue.

Displayr is not operational in Canada Central region

Mar <var data-var='date'>19</var>, <var data-var='time'>00:10</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>00:09</var> UTC Update - Services have now been restored. Mar <var data-var='date'>18</var>, <var data-var='time'>23:59</var> UTC Investigating - We are currently investigating a problem which has resulted in: * Degraded performance for the Comments system in Displayr (ability to add comments to pages) * Inability to access the Wiki portion of the Displayr documentation. * Inability to access the Wiki portion oft the Q documentation. We will provide more information as it becomes available.

Degraded performance for Comments in Displayr across all regions

Feb <var data-var='date'>26</var>, <var data-var='time'>06:36</var> UTC Completed - The scheduled maintenance has been completed and the Displayr and Q wikis are now back online. Feb <var data-var='date'>26</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>06:31</var> UTC Scheduled - The Displayr and Q wikis will be undergoing maintenance for up to 1 hour on the 26th of February 2025 at 6am UTC. Both wikis will be inaccessible during this time.

Wiki Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>04:40</var> UTC Resolved - We identified an issue where for US based Displayr customers, documents failed to load and new documents could not be created. The incident was identified at 2.30pm AEST and resolved by 3.30pm AEST.

Displayr Documents failing to load

Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>19</var>, <var data-var='time'>22:32</var> UTC Scheduled - Displayr maintenance has been scheduled between Monday, January 20 and Thursday, January 24. We do not anticipate any downtime during this period.

Is Displayr down?

Displayr status is UP

Lastest published events

Service Disruption – Australia East

Displayr is currently experiencing a service degradation in US regions

Displayr is currently experiencing a service disruption in US regions

Displayr Services, Components and Regions

Recent Displayr events

Service Disruption – Australia East

Displayr is currently experiencing a service degradation in US regions

Displayr is currently experiencing a service disruption in US regions

Displayr is currently experiencing a service disruption in US regions

Displayr Maintenance

Displayr Maintenance