THIS IS A SCHEDULED EVENT May <var data-var='date'>16</var>, <var data-var='year'>2027</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> EDT Jun <var data-var='date'>12</var>, <var data-var='time'>13:56</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

System maintenance

THIS IS A SCHEDULED EVENT Feb <var data-var='date'>14</var>, <var data-var='year'>2027</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> EST Jun <var data-var='date'>12</var>, <var data-var='time'>13:56</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

THIS IS A SCHEDULED EVENT Nov <var data-var='date'>15</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> EST Jun <var data-var='date'>12</var>, <var data-var='time'>13:55</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Aug <var data-var='date'>16</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>13:54</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Jun <var data-var='date'>15</var>, <var data-var='time'>17:21</var> EDT Resolved - The incident is resolved and notifications are sending on time. Jun <var data-var='date'>15</var>, <var data-var='time'>15:33</var> EDT Investigating - Notifications are currently delayed. We are investigating the cause.

Notification Delay

May <var data-var='date'>17</var>, <var data-var='time'>02:18</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:16</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

May <var data-var='date'> 8</var>, <var data-var='time'>09:29</var> EDT Resolved - This incident has been resolved May <var data-var='date'> 8</var>, <var data-var='time'>00:28</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 7</var>, <var data-var='time'>23:09</var> EDT Monitoring - We are seeing improvements but continue to monitor May <var data-var='date'> 7</var>, <var data-var='time'>23:05</var> EDT Identified - Dispatch notification delivery is currently disrupted due to issues with our cloud provider. Reports are also impacted by this issue. We are working on a resolution.

Issue with Cloud Provider

Feb <var data-var='date'>22</var>, <var data-var='time'>04:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:15</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Jan <var data-var='date'> 6</var>, <var data-var='time'>12:33</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>12:24</var> EST Monitoring - A fix has been deployed and we are monitoring. Jan <var data-var='date'> 6</var>, <var data-var='time'>12:07</var> EST Identified - Our third party reporting provider is experiencing an outage which impacts reporting in Dispatch Manage and Work. We are actively investigating the issue with the provider.

Reporting Accessibility

Nov <var data-var='date'>18</var>, <var data-var='time'>10:39</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:32</var> EST Identified - Due to an issue at Cloudflare users may experience intermittent issues on Web and Mobile, including payment processing pages.

Partner Outage

Nov <var data-var='date'>16</var>, <var data-var='time'>02:02</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:15</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Oct <var data-var='date'>27</var>, <var data-var='time'>11:48</var> EDT Resolved - This incident has been resolved Oct <var data-var='date'>27</var>, <var data-var='time'>10:59</var> EDT Identified - We are actively addressing an issue accessing reports in Dispatch Work and Manage. Reports may be slow to load, or not accessible, as we address the issue.

Oct <var data-var='date'>21</var>, <var data-var='time'>12:47</var> EDT Resolved - This incident has been resolved Oct <var data-var='date'>20</var>, <var data-var='time'>21:17</var> EDT Monitoring - Services have been restored and we are monitoring. There is delay in email and sms notifications that should resolve in the next hour. Oct <var data-var='date'>20</var>, <var data-var='time'>17:08</var> EDT Update - Most services are returning to normal. Some delayed notifications will be sent as Dispatch comes back up. We're working to restore integration services fully. Oct <var data-var='date'>20</var>, <var data-var='time'>12:30</var> EDT Update - Dispatch Work and Mobile apps are accessible and we will continue to monitor. We are continuing to work on restoring Notifications, Communicate, Connector. Oct <var data-var='date'>20</var>, <var data-var='time'>11:34</var> EDT Update - Dispatch service continues to be disrupted due to issues with the cloud provider. We are continuing to work on a resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>09:20</var> EDT Identified - Dispatch service is currently disrupted due to lingering issues with the cloud provider. We are working on a resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>06:10</var> EDT Monitoring - Due to an issue with our cloud provider, Dispatch availability for most components was impacted from 2:50AM ET to 5:35 AM ET. Some integration payloads are being replayed. We are monitoring the systems and will update this page if we identify any lingering issues.

Oct <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT Resolved - Due to an issue with our cloud provider, Dispatch availability was impacted from about 2:50AM ET - 5:35 AM ET. We are monitoring the systems.

System Issue due to issue with cloud provider

Oct <var data-var='date'>11</var>, <var data-var='time'>23:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>10</var>, <var data-var='time'>16:28</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 9:30PM Eastern. During this time access to our Trade Service will be impacted. Thank you for your patience.

System Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>21:44</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>21:12</var> EDT Monitoring - We are seeing resolution of the earlier delays. We will continue to monitor and will provide additional updates as needed. Sep <var data-var='date'>24</var>, <var data-var='time'>20:27</var> EDT Investigating - We are currently experiencing a delay in sending Notifications including Inbox messages. Some enterprise customers may also experience delays in picking up messages. Users may not be able to access Calendar Events in Manager and Field.

Notifications, Inbox, and Outbound Connector Message Delays

Aug <var data-var='date'>24</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance beginning at 12AM Eastern. During this time, access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Aug <var data-var='date'> 8</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>10:11</var> EDT Update - SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor. Jul <var data-var='date'>22</var>, <var data-var='time'>17:09</var> EDT Update - SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate is still affected. Jul <var data-var='date'>22</var>, <var data-var='time'>12:26</var> EDT Monitoring - We are beginning to see SMS notifications resume and are continuing to monitor. Messaging via Inbox/Communicate is still affected. Access Codes for login purposes and job/appointment status notifications are resuming. Jul <var data-var='date'>22</var>, <var data-var='time'>09:19</var> EDT Update - We are continuing to work on a resolution. Thank you for your continued patience. Jul <var data-var='date'>21</var>, <var data-var='time'>16:40</var> EDT Update - We are continuing to work on a resolution. Thank you for being patient. Jul <var data-var='date'>21</var>, <var data-var='time'>13:42</var> EDT Update - This issue is still ongoing and we are continuing to work on a resolution. Thank you for being patient. Jul <var data-var='date'>21</var>, <var data-var='time'>10:30</var> EDT Identified - We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.

Dispatch SMS Notification Issues

May <var data-var='date'>18</var>, <var data-var='time'>02:08</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>28</var>, <var data-var='time'>11:52</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance on Sunday, 5/18/25, beginning at 12AM Eastern. During this time access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

Apr <var data-var='date'>30</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved Apr <var data-var='date'>30</var>, <var data-var='time'>15:07</var> EDT Investigating - We are actively investigating an issue accessing reports in Dispatch Work and Manage with our reporting provider. Users may not have access to reports at this time.

Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>14:09</var> EDT Scheduled - We will be doing system maintenance this weekend that requires failing over to redundant hardware. There should be no noticeable impact other than a momentary delay sometime around 9pm EST.

Mar <var data-var='date'> 9</var>, <var data-var='time'>21:28</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 7</var>, <var data-var='time'>12:45</var> EST Scheduled - We will be doing system maintenance this weekend that requires failing over to redundant hardware. There should be no noticeable impact other than a momentary delay sometime around 9pm EST.

Mar <var data-var='date'> 8</var>, <var data-var='time'>21:38</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 7</var>, <var data-var='time'>12:44</var> EST Scheduled - We will be doing system maintenance this weekend that requires failing over to redundant hardware. There should be no noticeable impact other than a momentary delay sometime around 9pm EST.

Feb <var data-var='date'>19</var>, <var data-var='time'>16:20</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>15:04</var> EST Monitoring - We continue to process updates to the external systems, but many of the updates to external systems have been processed. Feb <var data-var='date'>19</var>, <var data-var='time'>10:31</var> EST Identified - From 8pm EST Tuesday to 9:45am EST Wednesday Dispatch experiance an issue where updates to external systems were not processed. The data in Dispatch is correct. We are working on resending updates to the external systems to bring everything inline.

Intermittent Data Processing

Feb <var data-var='date'>16</var>, <var data-var='time'>04:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>28</var>, <var data-var='time'>11:49</var> EDT Scheduled - The Dispatch system will be undergoing scheduled system maintenance on Sunday, 2/16/25, beginning at 12AM Eastern. During this time access to our Mobile Apps, Work, and Manage web platforms will be affected. Thank you for your patience.

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System maintenance

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