May <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>16:05</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>16:02</var> MDT Scheduled - Security updates for various databases and caches.

Scheduled maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>16:33</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:17</var> MDT Monitoring - A cache server had issues. A restart fixed the problem. Everything seems to be back to normal. Watching for the next 15 minutes to verify. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:14</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:14</var> MDT Investigating - We are investigating this issue.

Sporadic service currently unavailable errors

Apr <var data-var='date'>28</var>, <var data-var='time'>16:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>15:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>26</var>, <var data-var='time'>20:47</var> MDT Scheduled - We will be performing database maintenance tasks to address security and reliability. During the maintenance window the app will continue to function, however you may notice some inconsistency in your list of uploads.

Scheduled database maintenance

Oct <var data-var='date'>31</var>, <var data-var='time'>20:46</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>10:37</var> MDT Monitoring - We have identified and mitigated the issue and are currently monitoring the situation. Oct <var data-var='date'>31</var>, <var data-var='time'>09:36</var> MDT Investigating - We are currently investigating an issue affecting the ability to load upload details.

API response errors

Apr <var data-var='date'>23</var>, <var data-var='time'>18:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>16:31</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>16:30</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time, due to general security and infrastructure updates. During this maintenance window, users may be unexpectedly logged out of Digital Pigeon and have to sign back in.

Apr <var data-var='date'> 3</var>, <var data-var='time'>20:02</var> MDT Resolved - This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly. Apr <var data-var='date'> 3</var>, <var data-var='time'>19:37</var> MDT Monitoring - A fix to the Apple Push Notification issue has been deployed and we are monitoring the results. Apr <var data-var='date'> 3</var>, <var data-var='time'>18:31</var> MDT Identified - We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications. Apr <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> MDT Investigating - We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.

Investigating performance issue with pickup page

Oct <var data-var='date'>23</var>, <var data-var='time'>22:36</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>21:48</var> MDT Identified - After further investigation, we have narrowed down the issue and understand it only occurs when file downloads have been disabled by the sender. We are aiming to deploy a fix shortly.

Some recipients reporting invalid or expired credentials when accessing sent files

Oct <var data-var='date'>23</var>, <var data-var='time'>19:57</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>16:49</var> MDT Investigating - We are currently investigating this issue.

Oct <var data-var='date'>23</var>, <var data-var='time'>14:30</var> MDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>13:00</var> MDT In progress - Scheduled maintenance is currently in progress. The application update has been applied successfully - testing is being performed to ensure Digital Pigeon is operating as expected. Oct <var data-var='date'>19</var>, <var data-var='time'>19:34</var> MDT Scheduled - Stand by while we undergo system maintenance / apply updates

May <var data-var='date'>22</var>, <var data-var='time'>18:00</var> MDT Resolved - Closing the issue as monitoring confirms the issue have been solved. May <var data-var='date'>22</var>, <var data-var='time'>17:01</var> MDT Investigating - We are currently investigating an where customers that have set up full custom domains are unable to access uploads.

Issue with full custom domains

Apr <var data-var='date'>18</var>, <var data-var='time'>18:29</var> MDT Resolved - We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh. Apr <var data-var='date'>18</var>, <var data-var='time'>17:24</var> MDT Investigating - We are investigating an issue that's causing potential delays with accessing files

Issue causing delays when accessing some customers file uploads

Feb <var data-var='date'>28</var>, <var data-var='time'>16:43</var> MST Resolved - We have rolled back the update from this morning to resolve the issues. Reloading or restarting the desktop application will be required if you have issues forwarding files. Feb <var data-var='date'>28</var>, <var data-var='time'>16:27</var> MST Investigating - An update to the application this morning has caused issues which we are identifying now.

Issues preventing forwarding of files and reports of errors while accessing delivered files

Feb <var data-var='date'>21</var>, <var data-var='time'>22:46</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>21:27</var> MST Monitoring - We have now been delisted by Google, we're still monitoring the situation but warnings have ceased. Feb <var data-var='date'>21</var>, <var data-var='time'>19:39</var> MST Update - We are continuing to investigate this issue. Feb <var data-var='date'>21</var>, <var data-var='time'>19:35</var> MST Update - We are continuing to investigate this issue. Feb <var data-var='date'>21</var>, <var data-var='time'>19:35</var> MST Investigating - Attempted access to files on Oceana servers are currently being blocked by Google chrome and incorrectly flagged as ‘phishing’ which is not the case. We are investigating with google and working on mitigation now. It is safe to use the 'visit website' under the 'More Details' section. Current workarounds right now are: - Upload to another region (ie US West) - Enable 'Cloudfront Optimized Routes Downloads' in settings if possible

Australian file servers incorrectly marked as 'Deceptive' by Google

Dec <var data-var='date'>18</var>, <var data-var='time'>02:55</var> MST Resolved - Issues have been resolved, application functioning normally. Dec <var data-var='date'>17</var>, <var data-var='time'>23:34</var> MST Monitoring - A fix has been implemented and we are monitoring the servers. Dec <var data-var='date'>17</var>, <var data-var='time'>21:50</var> MST Investigating - We are currently investigating the cause.

Scheduled upgrade of application has caused an issue preventing access

Nov <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 9</var>, <var data-var='time'>01:43</var> MST Monitoring - Servers have been updated with the fix for both email delivery and recipient pickup page time-out for users with iOS push notifications enabled. Nov <var data-var='date'> 9</var>, <var data-var='time'>01:09</var> MST Update - We have a fix ready to deploy and will be ready within the hour Nov <var data-var='date'> 9</var>, <var data-var='time'>00:42</var> MST Identified - We have identified the issue and it's limited to accounts with Apple Push Notifications enabled. We are working on a fix now. Nov <var data-var='date'> 8</var>, <var data-var='time'>22:23</var> MST Investigating - We are investigating an issue that's preventing email delivery to recipients from initial upload. WORKAROUND: If you have recipients who have not received a notification email you can click 'Resend' from the recipients tab and the email will be delivered. For new uploads you can upload and hit send first and then add recipients afterwards to ensure they are emailed.

Recipient email delivery issues

Nov <var data-var='date'> 7</var>, <var data-var='time'>17:24</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>16:12</var> MST Investigating - We are investigating an issue prevent access to the application

Issue preventing access to application

Nov <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> MST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 2</var>, <var data-var='time'>16:34</var> MDT Scheduled - We will be undergoing scheduled maintenance this weekend. No interruptions to the service are expected.

Nov <var data-var='date'> 1</var>, <var data-var='time'>02:48</var> MDT Resolved - Incident is resolved, we will provide a triage report soon. Nov <var data-var='date'> 1</var>, <var data-var='time'>01:44</var> MDT Monitoring - We have identified and rectified a server issue that caused slow response times and in some cases loss of access to the application. We are currently closely monitoring the servers but access is restored. Oct <var data-var='date'>31</var>, <var data-var='time'>23:54</var> MDT Investigating - We are currently investigating this issue.

Aug <var data-var='date'>22</var>, <var data-var='time'>21:27</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>19:17</var> MDT Update - The migration process is taking a little longer than expected. We expect it to be completed in the next 90 minutes. Aug <var data-var='date'>22</var>, <var data-var='time'>17:07</var> MDT Identified - One of our database servers is reporting hardware faults, to avoid issues we are migrating the database to a new server. The migration is not expected to disrupt the Digital Pigeon app and should take less than 2 hours to complete.

Unscheduled maintenance

May <var data-var='date'>30</var>, <var data-var='time'>16:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>13:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>19:22</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. We don't expect any interruption to the service while the updates are being applied.

System maintenance

May <var data-var='date'>23</var>, <var data-var='time'>14:50</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>14:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>21:20</var> MDT Scheduled - We will be performing system maintenance during this time however we don't expect any interruptions to the service.

Apr <var data-var='date'>19</var>, <var data-var='time'>01:25</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>22:31</var> MDT Monitoring - We have restored service to the application now and are monitoring the situation carefully. Apr <var data-var='date'>18</var>, <var data-var='time'>22:15</var> MDT Investigating - We are currently investigating this issue.

We are investigating issues accessing the app

Oct <var data-var='date'>16</var>, <var data-var='time'>12:00</var> MDT Resolved - We are closing the incident as the app has been stable for the last hour. Oct <var data-var='date'>16</var>, <var data-var='time'>10:57</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>10:40</var> MDT Update - The app is responding again. We are continuing to investigating the potential root cause of the issue. Oct <var data-var='date'>16</var>, <var data-var='time'>10:22</var> MDT Investigating - We are currently investigating this issue.

Apr <var data-var='date'> 8</var>, <var data-var='time'>18:02</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:38</var> MDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:16</var> MDT Monitoring - We believe we have identified the source of the issue and we are monitoring the fix. Apr <var data-var='date'> 6</var>, <var data-var='time'>23:15</var> MDT Update - The app is responding again, we are continuing to investigate the underlying cause. Apr <var data-var='date'> 6</var>, <var data-var='time'>22:21</var> MDT Investigating - We are currently investigating this issue.

We are investigating issues with the app not responding

Jan <var data-var='date'>29</var>, <var data-var='time'>14:26</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>02:51</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>01:42</var> MST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>00:38</var> MST Investigating - We are currently investigating issues with app stability.

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Lastest published events

Scheduled maintenance

Sporadic service currently unavailable errors

Scheduled database maintenance

Digital Pigeon Services, Components and Regions

Recent Digital Pigeon events

Scheduled maintenance

Sporadic service currently unavailable errors

Scheduled database maintenance

API response errors

Scheduled maintenance

Investigating performance issue with pickup page