May <var data-var='date'>19</var>, <var data-var='time'>23:12</var> UTC Resolved - Access to the Didomi Console at console.didomi.io has been restored and the Console is operating normally. The issue was related to an incident affecting our hosting provider, Netlify, which has now been resolved. May <var data-var='date'>19</var>, <var data-var='time'>22:57</var> UTC Monitoring - Access to the Didomi Console at console.didomi.io has been restored. The issue was related to an incident affecting our hosting provider, Netlify, which has now implemented mitigation steps and moved the incident to monitoring. All Didomi services are operational, including consent notice delivery and APIs. We are continuing to monitor the Console to ensure full stability before resolving this incident. May <var data-var='date'>19</var>, <var data-var='time'>21:58</var> UTC Identified - The issue is related to an ongoing incident affecting our hosting provider, Netlify. The impact remains limited to Console access. All other Didomi services are operational, including consent notice delivery and APIs. Our team is monitoring Netlify’s recovery and evaluating options to restore Console access as soon as possible. We will provide another update as soon as we have more information. May <var data-var='date'>19</var>, <var data-var='time'>21:24</var> UTC Investigating - We are investigating an issue preventing access to the Didomi Console at console.didomi.io. All other Didomi services are operational, including consent notice delivery and APIs. The issue is limited to Console access. We will provide an update as soon as we have identified the cause.

Didomi Console not loading

Feb <var data-var='date'>19</var>, <var data-var='time'>20:35</var> UTC Resolved - This incident was investigated and traced to an upstream issue with our third-party provider, Sigma. Feb <var data-var='date'>19</var>, <var data-var='time'>20:28</var> UTC Monitoring - The issue seemed to be on our provider. Feb <var data-var='date'>19</var>, <var data-var='time'>19:48</var> UTC Investigating - We are currently investigating an issue affecting all our analytics dashboards, resulting in no metrics reported.

Analytics Dashboards Down

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:23</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:06</var> UTC Investigating - Some users are currently unable to create or edit consent notices in the Didomi Console. We are investigating the issue. Website and app traffic on consent notices that are already published is not impacted.

Unable to create or edit consent notices in the Didomi Console

Oct <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> UTC Resolved - On October 7th, we experienced a partial outage in our analytics and consent storage pipeline between approximately 8:50 and 9:51 UTC. This issue resulted in a failure to store a portion of events, including a very limited number consent.given events, sent from our SDKs during this window. This incident did not affect the behavior of the consent notice on client websites or applications. The SDK continued to function normally, but the backend service failed to record the events. The underlying infrastructure issue was identified and a fix was fully deployed. As of 9:51 UTC, normal event collection was restored, and all systems are fully operational.

Partial Outage of Privacy Center API Event Processing

Sep <var data-var='date'>23</var>, <var data-var='time'>20:12</var> UTC Resolved - This incident has been resolved. Response times are normal. Sep <var data-var='date'>23</var>, <var data-var='time'>19:30</var> UTC Monitoring - The latency is back to normal. We are monitoring the situation. Sep <var data-var='date'>23</var>, <var data-var='time'>19:25</var> UTC Investigating - We are seeing elevated API response time since ~6:15pm UTC. We are currently investigating the source of the issue.

Elevated API response time

Jul <var data-var='date'> 7</var>, <var data-var='time'>09:20</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:04</var> UTC Investigating - We are investigating reports of issues with the Users & Roles permission management in the Console. While admins are able to access and use the console as normal, other users with custom roles or permissions may be impacted. The issue has been identified and a fix is being implemented.

Permissions Management in the Console (Users & Roles) Partial Degradation

Oct <var data-var='date'> 1</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:12</var> UTC Identified - The issue has been identified and we are reverting the changes. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:06</var> UTC Investigating - We are currently investigating reports of loading issues affecting the Web CTV SDK on a limited number of devices. Our team is actively working on identifying the cause and resolving the issue. We will provide updates as soon as more information becomes available.

Partial Outage: Web CTV SDK on Certain Devices

Sep <var data-var='date'>27</var>, <var data-var='time'>12:01</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>11:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Sep <var data-var='date'>27</var>, <var data-var='time'>10:52</var> UTC Identified - The issue has been identified and a fix is being implemented Sep <var data-var='date'>27</var>, <var data-var='time'>10:50</var> UTC Investigating - We are currently investigating the issue

Delay in Analytics Delivery and Incomplete Analytics

Aug <var data-var='date'>14</var>, <var data-var='time'>23:33</var> UTC Resolved - The incident has been resolved. During the incident, the Platform API (responsible for managing notice configurations for the Didomi Console and API clients) and the Didomi Console were temporarily impacted with higher latency or partial unavailability. All other services, including the Consents API, consent notices, and consent collection, were not affected and were operating normally. Aug <var data-var='date'>14</var>, <var data-var='time'>23:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>23:13</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>14</var>, <var data-var='time'>23:08</var> UTC Investigating - We are investigating elevated error rates. Some services such as the Didomi Console may be affected.

Platform API degraded performance

Jul <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Resolved - The incident has been resolved. During the incident, the Platform API (responsible for managing notice configurations for the Didomi Console) and the Didomi Console were temporarily impacted with higher latency or partial unavailability. All other services, including the Consents API, consent notices, and consent collection, were not affected. Jul <var data-var='date'>17</var>, <var data-var='time'>18:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>18:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>17</var>, <var data-var='time'>18:19</var> UTC Investigating - We are investigating elevated error rates. Some services such as the Didomi Console may be affected.

Jun <var data-var='date'>25</var>, <var data-var='time'>15:14</var> UTC Resolved - The incident has been resolved. The impact on the incident was limited to notices with some combinations of IAB TCF vendors and publisher restrictions. A more detailed incident report will be available in the following days. Jun <var data-var='date'>25</var>, <var data-var='time'>13:45</var> UTC Monitoring - Fix has been implemented, monitoring in progress Jun <var data-var='date'>25</var>, <var data-var='time'>13:43</var> UTC Investigating - We are investigating issues with notices that include IAB TCF vendors with special features.

Web SDK issue with vendors including IAB TCF special features

May <var data-var='date'>20</var>, <var data-var='time'>03:10</var> UTC Resolved - We identified an issue causing an elevated error rate for the Privacy Center API, which is used by our CMP for features like analytics and cross-device tracking. The incident began around 03:10 UTC and was fully resolved by 03:40 UTC. Additionally, the API was unresponsive between 03:16 UTC and 03:18 UTC. The issue has been addressed. Consent notices remained fully operational during this period, and direct calls to our API on api.didomi.io were not impacted.

Privacy Center API Elevated Error Rates

May <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>15:05</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>23</var>, <var data-var='time'>12:47</var> UTC Scheduled - We will be undergoing scheduled maintenance on May 7th 2024 from 7AM to 10AM UTC. Access to Compliance reports properties/domains will be unavailable. CMP and notices are not impacted. We apologize for any inconvenience. Thank you for your understanding.

Compliance Reports Maintenance

Feb <var data-var='date'>28</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>14:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC Investigating - We are investigating an issue where users can't login or access the console due to an issue with authentication/authorization and memberships.

Didomi Console is unavailable

Jan <var data-var='date'>30</var>, <var data-var='time'>19:34</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>14:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>30</var>, <var data-var='time'>10:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>30</var>, <var data-var='time'>10:30</var> UTC Investigating - Our monitoring system detected a failure in the processing of analytical events starting yesterday evening.

Incomplete analytics

Jan <var data-var='date'>29</var>, <var data-var='time'>21:17</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>19:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>19:28</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>19:18</var> UTC Investigating - We are currently investigating this issue.

Privacy Center API elevated error rates

Jan <var data-var='date'>10</var>, <var data-var='time'>17:35</var> UTC Resolved - This incident has been resolved. After careful monitoring, we can confirm that the impact of this issue was minimal, affecting less than 1% of incoming requests. Jan <var data-var='date'>10</var>, <var data-var='time'>15:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>10</var>, <var data-var='time'>13:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>10</var>, <var data-var='time'>13:47</var> UTC Investigating - We are currently investigating this issue.

Consents API elevated error rates

Dec <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC Resolved - From 12/7/2023 5:16pm UTC to 12/8/2023 10:50am UTC, the Didomi Web SDK included the latest version of the lodash library. This update may cause compatibility issues for clients who were using an earlier version of lodash that loaded prior to the instantiation of the Web SDK. In such cases, the Web SDK lodash version could override the website version, potentially leading to breaking changes in some of lodash's APIs and in some functionalities of websites. This update did not impact the display of notices or the collection of consent. This issue arose following a recent release of the Web SDK. We are currently investigating to determine the root cause of these compatibility challenges and to put in place necessary processes and checks to ensure such an incident does not occur in the future.

Web SDK - lodash override

Dec <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> UTC Resolved - On 12/5/2023 from 1:36pm UTC to 04:52pm UTC, the Didomi Web SDK failed to fully load on the first page visited by users on a small number of websites with the IAB TCF and Google Additional Consent enabled. The issue was fixed by rolling back to the previous Web SDK version at 04:52pm UTC on 12/5/2023. A post-mortem analysis was done and can be obtained by reaching out to our team.

Web SDK - Errors for new users

Aug <var data-var='date'>24</var>, <var data-var='time'>11:51</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>11:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>11:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>24</var>, <var data-var='time'>11:01</var> UTC Investigating - We are currently investigating this issue.

Privacy Center API Degraded Performance

Aug <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC Resolved - On August 17, 2023, we received reports from some clients that their Web SDK Google AMP notices were generating Google-related errors (e.g., 1.2, 3.3 and 2.1.A errors; also 1.1, 2.1.B and 2.2.B errors) . The cause of the errors was traced to the consent string only containing legitimate interest but without consent information being stored. As a result, the number of Limited Ads being displayed increased. We identified the root cause of the issue being a code update that was released on Aug 15, 2023 10:10am GMT+0100 related to ongoing work to improve the performance of our Web SDK. We reverted the code in order to resolve the issue on Aug 17, 2023 12:14m GMT+0100. The bug causing the issue was related to a race condition between computing the consent and storing the consent string and sending it to AMP. Any notices collecting new consent during this window of time most likely would have experienced this issue; pre-existing consent that had been given would not have been impacted. Limited Ads were only displayed for users whose consent was collected after Aug 15, 2023 10:10am GMT+0100.

Web SDK Google AMP Notices Displaying Limited Ads for Some Customers (Newly Collected Consent Only)

Aug <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>16:57</var> UTC Update - The team is testing and deploying a fix. We'll report here as more information becomes available. Jul <var data-var='date'>31</var>, <var data-var='time'>08:33</var> UTC Identified - We are experiencing an issue with displaying GDPR notices to visitors loading the Web SDK from outside of EU countries. The issue only impacts notices that do not apply GDPR globally and that apply GDPR specifically to non-EU countries. We have identified the issue and are working on a fix. Mobile and other SDKs are not impacted.

GDPR notices not displayed when targeting non-EU countries for Web SDK

May <var data-var='date'>22</var>, <var data-var='time'>21:51</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>21:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>20:25</var> UTC Identified - The issue has been identified and a fix is being implemented.

Platform API elevated response times and error rates

May <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC Resolved - Between 12:03 and 12:59 UTC, we experienced degraded performance with our Privacy Center API. We have successfully resolved the issue, and all services are now fully operational and functioning normally.

May <var data-var='date'> 4</var>, <var data-var='time'>16:50</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>09:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>08:42</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>07:46</var> UTC Investigating - We are investigating reports of a lack of new metrics being reported.

Is Didomi down?

Didomi status is UP

Lastest published events

Didomi Console not loading

Analytics Dashboards Down

Unable to create or edit consent notices in the Didomi Console

Didomi Services, Components and Regions

Recent Didomi events

Didomi Console not loading

Analytics Dashboards Down

Unable to create or edit consent notices in the Didomi Console

Partial Outage of Privacy Center API Event Processing

Elevated API response time

Permissions Management in the Console (Users & Roles) Partial Degradation

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Is Didomi down?

Didomi status is UP

Lastest published events

Didomi Console not loading

Analytics Dashboards Down

Unable to create or edit consent notices in the Didomi Console

Didomi Services, Components and Regions

Recent Didomi events

Didomi Console not loading

Analytics Dashboards Down

Unable to create or edit consent notices in the Didomi Console

Partial Outage of Privacy Center API Event Processing

Elevated API response time

Permissions Management in the Console (Users & Roles) Partial Degradation

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!