Jun <var data-var='date'>25</var>, <var data-var='time'>20:34</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>19:36</var> EDT Investigating - We are currently investigating this issue.

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Jun <var data-var='date'>15</var>, <var data-var='time'>17:32</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>17:17</var> EDT Identified - The issue has been identified and a fix is being implemented.

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

Jun <var data-var='date'> 1</var>, <var data-var='time'>10:27</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:37</var> EDT Investigating - We are currently investigating this issue.

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

May <var data-var='date'>27</var>, <var data-var='time'>17:11</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>17:03</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>17:00</var> EDT Identified - The issue has been identified and a fix is being implemented.

Impossible de se connecter // Unable to login and sign up

Apr <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>10:32</var> EDT Identified - The issue has been identified and a fix is being implemented.

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Apr <var data-var='date'>10</var>, <var data-var='time'>11:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>11:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>11:10</var> EDT Identified - The issue has been identified and a fix is being implemented.

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Apr <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:04</var> EDT Investigating - We are currently investigating this issue.

Impossible de se connecter // Unable to login

Mar <var data-var='date'>23</var>, <var data-var='time'>20:43</var> EDT Resolved - L'accès aux rapports a été rétabli. Access to reports has been restored. Mar <var data-var='date'>23</var>, <var data-var='time'>15:04</var> EDT Investigating - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

Les rapports clients ne sont pas disponibles // Client reports are not available

Mar <var data-var='date'>19</var>, <var data-var='time'>18:29</var> EDT Resolved - Le problème a été résolu. The problem has been fully resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>18:22</var> EDT Monitoring - Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again. Mar <var data-var='date'>19</var>, <var data-var='time'>18:10</var> EDT Investigating - Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Mar <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EST Resolved - Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again. Mar <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> EST Update - Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:46</var> EST Investigating - Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

Difficultés avec appels vidéo // Video call issues

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> EST Resolved - We are currently investigating this issue.

Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

Mar <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> EST Resolved - We are currently investigating this issue.

Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

Feb <var data-var='date'>25</var>, <var data-var='time'>20:35</var> EST Resolved - Le problème a été résolu. The problem has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>19:15</var> EST Investigating - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:33</var> EST Resolved - L'accès aux rapports a été rétabli. Access to reports has been restored. Feb <var data-var='date'>12</var>, <var data-var='time'>16:33</var> EST Monitoring - Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation. Feb <var data-var='date'>12</var>, <var data-var='time'>16:17</var> EST Identified - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

Feb <var data-var='date'>12</var>, <var data-var='time'>13:30</var> EST Resolved - We are currently investigating this issue.

Les processus basés sur les événements ont cessé de fonctionner // Events-based workflows stopped working

Feb <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> EST Scheduled - English follows Nous procéderons à la mise à jour de certaines de nos bases de données. L’opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer quelques minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. --- We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed a few minutes. During this time, the majority of our systems will be unavailable.

Entretien des bases de données principales (Amérique du Nord) // Core Database Maintenance (North America)

Feb <var data-var='date'>10</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> EST Scheduled - English follows Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer quelques minutes. Durant ce temps, les systèmes de bien-être seront indisponibles. Le reste de la plateforme Dialogue (soins primaires, santé mentale, aide aux employées) sera fonctionnelle pour tous les usagers. --- We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed a few minutes. During this time, the wellness systems will be unavailable. The rest of the Dialogue platform (primary care, mental health, EAP) will remain fully functional for all users.

Entretien des bases de données de bien-être (Amérique du Nord) // Wellness Database Maintenance (North America)

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>11:28</var> EST Scheduled - English follows Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer quelques minutes. Durant ce temps, les systèmes seront indisponibles. --- We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed a few minutes. During this time, systems will be unavailable.

Entretien des bases de données (Europe) // Database Maintenance (Europe)

Jan <var data-var='date'>12</var>, <var data-var='time'>11:24</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>11:10</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>11:03</var> EST Identified - The issue has been identified and a fix is being implemented.

Problème avec l'envoi des ordonnances par fax  // Issues with faxing prescriptions

Jan <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> EST Resolved - We are currently investigating this issue.

Notepad issue preventing Rx from being created as documents

Dec <var data-var='date'>22</var>, <var data-var='time'>09:45</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>09:08</var> EST Update - Nous avons identifié un problème avec notre système de gestion des rendez-vous, où les disponibilités de certain fournisseurs de soins sont obsolètes et ne se mettent plus à jour automatiquement. We've identified an issue in our appointment management system, where the availabilities of some service providers are out of date and no longer automatically refresh. Dec <var data-var='date'>22</var>, <var data-var='time'>09:05</var> EST Identified - The issue has been identified and a fix is being implemented.

Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating

Dec <var data-var='date'> 2</var>, <var data-var='time'>12:52</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:51</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:51</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:46</var> EST Identified - The issue has been identified and a fix is being implemented.

Impossible de commencer une consultation / Unable to start a consult

Nov <var data-var='date'>18</var>, <var data-var='time'>14:34</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:26</var> EST Monitoring - We are monitoring the status of our third-party provider. Nous surveillons l’état de notre fournisseur tiers.

Nos systèmes ont détecté une augmentation des échecs de connection // Our systems have detected increase in connection errors

Nov <var data-var='date'>18</var>, <var data-var='time'>08:23</var> EST Resolved - Our systems have recovered; however, our third-party provider is continuing to monitor their platform for any further issues. At this time, our platform remains fully operational. Nos systèmes sont rétablis; toutefois, notre fournisseur tiers continue de surveiller sa plateforme pour tout incident potentiel. Pour le moment, notre plateforme demeure pleinement opérationnelle. Nov <var data-var='date'>18</var>, <var data-var='time'>08:05</var> EST Monitoring - The issue appears to be related to an outage at one of our infrastructure providers, and we are still seeing intermittent failures. Le problème semble être lié à une panne chez l’un de nos fournisseurs d’infrastructure, et nous observons toujours des défaillances intermittentes. Nov <var data-var='date'>18</var>, <var data-var='time'>07:53</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>07:52</var> EST Investigating - Our systems are currently experiencing intermittent connectivity issues affecting access to our applications and care platform. Our team is actively investigating and working to restore full service. Nos systèmes rencontrent actuellement des problèmes de connectivité intermittents qui affectent l’accès à nos applications et à notre plateforme de soins. Notre équipe enquête activement et travaille à rétablir le service complet.

Nov <var data-var='date'>11</var>, <var data-var='time'>10:56</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>10:52</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>10:49</var> EST Investigating - We are currently investigating this issue.

Is Dialogue down?

Dialogue status is UP

Lastest published events

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

Dialogue Services, Components and Regions

Recent Dialogue events

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

Impossible de se connecter // Unable to login and sign up

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Get your FREE account now,
5 monitors included!

Is Dialogue down?

Dialogue status is UP

Lastest published events

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

Dialogue Services, Components and Regions

Recent Dialogue events

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

Impossible de se connecter // Unable to login and sign up

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!