Sep <var data-var='date'>29</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>16:05</var> EDT Scheduled - English follows Nous procéderons à la mise à jour d'une base de données. L’opération devrait durer un maximum d'une heure. Le temps d'arrêt de la base de données devrait durer quelques minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. Ceci est une reprise de la mise à jour de la semaine dernière que nous avons du repousser. --- We will proceed with the maintenance of one of our databases. The operation should last a maximum of one hour. The downtime of the database should not exceed a few minutes. During this time, the majority of our systems will be unavailable. This is a second pass at last week's maintenance which was postponed.

Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)

Sep <var data-var='date'>22</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>10:18</var> EDT Scheduled - English follows Nous procéderons à la mise à jour d'une base de données. L’opération devrait durer un maximum d'une heure. Le temps d'arrêt de la base de données devrait durer quelques minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. --- We will proceed with the maintenance of one of our databases. The operation should last a maximum of one hour. The downtime of the database should not exceed a few minutes. During this time, the majority of our systems will be unavailable.

Sep <var data-var='date'>17</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>15:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>10:20</var> EDT Scheduled - English follows Nous procéderons à la mise à jour d'une base de données. L’opération devrait durer un maximum d'une heure. Le temps d'arrêt de la base de données devrait durer quelques minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. --- We will proceed with the maintenance of one of our databases. The operation should last a maximum of one hour. The downtime of the database should not exceed a few minutes. During this time, the majority of our systems will be unavailable.

Entretien de base de données (Europe) / Database Maintenance (Europe)

Sep <var data-var='date'> 9</var>, <var data-var='time'>16:14</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>16:03</var> EDT Investigating - We are currently investigating this issue.

Notepad issue preventing notes creation on CP // Problème avec Notepad empêchant la création de notes sur CP

Sep <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT Resolved - We are currently investigating this issue.

Fournisseur de téléphonie subit une dégradation de service // Phone service provider experiencing service degradation

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:18</var> EDT Resolved - English follows L'incident est terminé --- The incident is resolved Aug <var data-var='date'> 6</var>, <var data-var='time'>13:15</var> EDT Monitoring - English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:06</var> EDT Identified - English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

Activation plus fréquente des épisodes // More frequent episode activation

Jul <var data-var='date'>27</var>, <var data-var='time'>10:36</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>10:23</var> EDT Investigating - We are currently investigating this issue.

Impossible d'assigner des fournisseurs aux épisodes sur CP // Unable to assign providers to episodes on CP

Jul <var data-var='date'>14</var>, <var data-var='time'>11:55</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>11:26</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>11:11</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>10:27</var> EDT Investigating - We are currently investigating this issue.

Base de données Scribe rencontre des problèmes de latence liés à la charge // Scribe database experiencing load-induced latency issues

Jun <var data-var='date'>25</var>, <var data-var='time'>20:34</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>19:36</var> EDT Investigating - We are currently investigating this issue.

Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

Jun <var data-var='date'>15</var>, <var data-var='time'>17:32</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>17:17</var> EDT Identified - The issue has been identified and a fix is being implemented.

Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

Jun <var data-var='date'> 1</var>, <var data-var='time'>10:27</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:37</var> EDT Investigating - We are currently investigating this issue.

la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

May <var data-var='date'>27</var>, <var data-var='time'>17:11</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>17:03</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>17:00</var> EDT Identified - The issue has been identified and a fix is being implemented.

Impossible de se connecter // Unable to login and sign up

Apr <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>10:32</var> EDT Identified - The issue has been identified and a fix is being implemented.

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Apr <var data-var='date'>10</var>, <var data-var='time'>11:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>11:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>11:10</var> EDT Identified - The issue has been identified and a fix is being implemented.

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Apr <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:04</var> EDT Investigating - We are currently investigating this issue.

Impossible de se connecter // Unable to login

Mar <var data-var='date'>23</var>, <var data-var='time'>20:43</var> EDT Resolved - L'accès aux rapports a été rétabli. Access to reports has been restored. Mar <var data-var='date'>23</var>, <var data-var='time'>15:04</var> EDT Investigating - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

Les rapports clients ne sont pas disponibles // Client reports are not available

Mar <var data-var='date'>19</var>, <var data-var='time'>18:29</var> EDT Resolved - Le problème a été résolu. The problem has been fully resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>18:22</var> EDT Monitoring - Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again. Mar <var data-var='date'>19</var>, <var data-var='time'>18:10</var> EDT Investigating - Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Mar <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EST Resolved - Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again. Mar <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> EST Update - Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:46</var> EST Investigating - Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

Difficultés avec appels vidéo // Video call issues

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> EST Resolved - We are currently investigating this issue.

Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

Mar <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> EST Resolved - We are currently investigating this issue.

Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

Feb <var data-var='date'>25</var>, <var data-var='time'>20:35</var> EST Resolved - Le problème a été résolu. The problem has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>19:15</var> EST Investigating - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:33</var> EST Resolved - L'accès aux rapports a été rétabli. Access to reports has been restored. Feb <var data-var='date'>12</var>, <var data-var='time'>16:33</var> EST Monitoring - Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation. Feb <var data-var='date'>12</var>, <var data-var='time'>16:17</var> EST Identified - Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

Feb <var data-var='date'>12</var>, <var data-var='time'>13:30</var> EST Resolved - We are currently investigating this issue.

Les processus basés sur les événements ont cessé de fonctionner // Events-based workflows stopped working

Feb <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> EST Scheduled - English follows Nous procéderons à la mise à jour de certaines de nos bases de données. L’opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer quelques minutes. Durant ce temps, la majorité de nos systèmes seront indisponibles. --- We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed a few minutes. During this time, the majority of our systems will be unavailable.

Entretien des bases de données principales (Amérique du Nord) // Core Database Maintenance (North America)

Feb <var data-var='date'>10</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> EST Scheduled - English follows Nous procéderons à la mise à jour de certaines de nos bases de données. L'opération devrait durer un maximum d'une heure. Le temps d'arrêt des bases de données devrait durer quelques minutes. Durant ce temps, les systèmes de bien-être seront indisponibles. Le reste de la plateforme Dialogue (soins primaires, santé mentale, aide aux employées) sera fonctionnelle pour tous les usagers. --- We will proceed with the maintenance of some of our databases. The operation should last a maximum of one hour. The downtime of the databases should not exceed a few minutes. During this time, the wellness systems will be unavailable. The rest of the Dialogue platform (primary care, mental health, EAP) will remain fully functional for all users.

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Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)

Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)

Entretien de base de données (Europe) / Database Maintenance (Europe)

Dialogue Services, Components and Regions

Recent Dialogue events

Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)

Entretien de base de données (Amérique du Nord) / Database Maintenance (North America)

Entretien de base de données (Europe) / Database Maintenance (Europe)

Notepad issue preventing notes creation on CP // Problème avec Notepad empêchant la création de notes sur CP

Fournisseur de téléphonie subit une dégradation de service // Phone service provider experiencing service degradation

Activation plus fréquente des épisodes // More frequent episode activation