THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>02:00</var> - <var data-var='time'>03:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>18:50</var> UTC Scheduled - We will be undergoing some scheduled maintenance during this time. All services will remain operational, but new wallet generations may fail. These can be safely retried.

Potential Wallet Generation Disruption

Aug <var data-var='date'>19</var>, <var data-var='time'>17:35</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>17:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>17:18</var> UTC Identified - The issue has been identified and a fix has been implemented. Aug <var data-var='date'>19</var>, <var data-var='time'>16:37</var> UTC Investigating - We are currently investigating this issue.

Delayed Indexing

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:10</var> UTC Resolved - This incident has been resolved Aug <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> UTC Identified - The issue has been identified and a fix is being implemented.

Tron Indexing Delayed

May <var data-var='date'>31</var>, <var data-var='time'>17:33</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>31</var>, <var data-var='time'>01:44</var> UTC Identified - Transaction requests may be delayed

Long transaction processing

Apr <var data-var='date'>28</var>, <var data-var='time'>00:48</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>20:06</var> UTC Monitoring - A fix has been implemented Apr <var data-var='date'>27</var>, <var data-var='time'>19:25</var> UTC Identified - We've identified the issue and are implementing a fix Apr <var data-var='date'>27</var>, <var data-var='time'>18:29</var> UTC Investigating - We are seeing balances not update and are investigating the issue

Stale Balances on indexing

Apr <var data-var='date'>27</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:25</var> UTC Monitoring - AWS UAE is having power disruptions impacting our services out of app.uae.dfns.io. If you use this region our services may be impacted as they work to restore power. https://health.aws.amazon.com/health/status

UAE Region Disruptions

Dec <var data-var='date'>18</var>, <var data-var='time'>03:36</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>19:46</var> UTC Monitoring - The Polygon network has identified issues with Bor causing potential halts in the network. https://status.polygon.technology/incidents/9ysh9zczb8ml

Polygon Network Halt

Dec <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>14:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>17</var>, <var data-var='time'>14:09</var> UTC Identified - API requests are taking longer than normal and may result in a timeout

Degraded API Performance

Dec <var data-var='date'>17</var>, <var data-var='time'>14:14</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>20:18</var> UTC Identified - The issue has been identified and a fix is being implemented.

Sui indexing delayed

Nov <var data-var='date'>20</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>17:16</var> UTC Monitoring - A fix has been implemented. We are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>16:54</var> UTC Update - A fix has been implemented and will be deployed soon. Nov <var data-var='date'>20</var>, <var data-var='time'>13:36</var> UTC Update - We are continuing to work on a fix for this issue. Tests are ongoing. Nov <var data-var='date'>20</var>, <var data-var='time'>09:20</var> UTC Identified - The issue has been identified. A fix is now being developed and should be deployed in the next hours. Nov <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC Investigating - We are currently investigating an issue preventing some customers to create new Canton wallets on the Dfns shared validator. Impacted customers get an "Internal Error" response.

Canton: errors during wallet creation

Nov <var data-var='date'>20</var>, <var data-var='time'>00:53</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>22:29</var> UTC Identified - The issue has been identified and a fix is being implemented.

Polygon Indexing Delayed

Nov <var data-var='date'>17</var>, <var data-var='time'>02:58</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>17:09</var> UTC Scheduled - We will be undergoing some scheduled maintenance during this time. All services will remain operational, but new wallet generations may fail. These can be safely retried.

Nov <var data-var='date'>13</var>, <var data-var='time'>12:39</var> UTC Resolved - All systems have been running properly since 11am UTC. Nov <var data-var='date'>13</var>, <var data-var='time'>11:38</var> UTC Monitoring - We have now fully processed the pending backlog. The system is now stable. Nov <var data-var='date'>13</var>, <var data-var='time'>10:26</var> UTC Identified - We are still experiencing difficulties with processing the signatures backlog. We are applying new mitigations to accelerate recovery. Some raw signature requests may still fail. New transactions with no policy approval required will process normally. Transactions currently Executing will be delayed but will be processed eventually. Transactions pending approval still need to be approved and then will fall into the backlog and be delayed. Transactions that are in a "Failed" status will not be processed and should be retried. Nov <var data-var='date'>13</var>, <var data-var='time'>09:23</var> UTC Monitoring - - New transactions processing is now back to normal. - Retried transfers backlog processing is still ongoing. We have identified mitigation scenarios to accelerate recovery Nov <var data-var='date'>13</var>, <var data-var='time'>07:58</var> UTC Update - We identified the issue and are working on a fix. Nov <var data-var='date'>13</var>, <var data-var='time'>07:57</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>13</var>, <var data-var='time'>07:56</var> UTC Identified - Dfns is experiencing scaling issues impacting transactions signatures.

Transactions signing issues

Nov <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>15:59</var> UTC Scheduled - We will be undergoing some scheduled maintenance during this time. All services will remain operational, but new wallet generations may fail. These can be safely retried.

Nov <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>16:37</var> UTC Scheduled - We will be undergoing some scheduled maintenance during this time. All services will remain operational, but new wallet generations may fail. These can be safely retried.

Sep <var data-var='date'>11</var>, <var data-var='time'>12:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>12:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>11:15</var> UTC Identified - The issue has been identified and a fix is being implemented.

Polygon Indexing and Transactions outage

Sep <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>02:31</var> UTC Identified - The issue has been identified and a fix is being implemented.

Solana Degraded Performance

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:38</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> UTC Investigating - Some users are having issues logging in. We are currently investigating the issue.

API and Web UI degraded performance

Sep <var data-var='date'> 2</var>, <var data-var='time'>00:17</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>00:16</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:55</var> UTC Identified - The issue has been identified and a fix is being implemented.

Polygon Indexing and Transactions Degraded Performance

Aug <var data-var='date'>31</var>, <var data-var='time'>12:54</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>03:41</var> UTC Identified - The issue has been identified and a fix is being implemented.

Solana Indexing and Transactions Degraded Performance

Jul <var data-var='date'>11</var>, <var data-var='time'>02:41</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>14:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Polygon Heimdall V2 Upgrade in progress

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> UTC Monitoring - The polygon team is actively working on mainnet production patches. We will try to keep up as they continue to push out updates. Expect transaction notification delays.

Polygon Mainnet Issues

Jun <var data-var='date'> 9</var>, <var data-var='time'>02:36</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>17:27</var> UTC Scheduled - We will be undergoing a scheduled maintenance. You may experience brief interruptions in the API and Signing Engine during this time.

Scheduled Infrastructure Maintenance

Mar <var data-var='date'>27</var>, <var data-var='time'>14:37</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>08:34</var> UTC Monitoring - A fix has been rolled out. We are monitoring the system to make sure the incident is resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>08:01</var> UTC Investigating - We are seeing issues related to our authentication system, currently investigating

API requests erroring with 500 status

Feb <var data-var='date'>28</var>, <var data-var='time'>11:19</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>11:19</var> UTC Update - This is fixed. Feb <var data-var='date'>28</var>, <var data-var='time'>11:06</var> UTC Update - we are rolling back the environment until we have a fix ready Feb <var data-var='date'>28</var>, <var data-var='time'>11:05</var> UTC Investigating - New users who are registering an account and a webauthn credentials can't login

Is Dfns down?

Dfns status is UP

Lastest published events

Potential Wallet Generation Disruption

Delayed Indexing

Tron Indexing Delayed

Dfns Services, Components and Regions

Recent Dfns events

Potential Wallet Generation Disruption

Delayed Indexing

Tron Indexing Delayed

Long transaction processing

Stale Balances on indexing

UAE Region Disruptions