Apr <var data-var='date'>28</var>, <var data-var='time'>14:10</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>13:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>08:20</var> EDT Identified - We are currently investigating an issue causing unsuccessful SMS delivery in Device Magic. Our team has identified the problem and is actively working on a fix. Other Device Magic services remain operational at this time. We appreciate your patience and understanding while we work to resolve this, and we will provide another update as soon as SMS functionality has been fully restored.

SMS Delivery Service Disruption

Apr <var data-var='date'>13</var>, <var data-var='time'>11:12</var> EDT Resolved - The issue affecting our Support email at support@devicemagic.com has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue! Apr <var data-var='date'>13</var>, <var data-var='time'>11:10</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>10:46</var> EDT Identified - Our Support email at support@devicemagic.com is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!

Resolved: Support Email Now Fully Functional

Nov <var data-var='date'>12</var>, <var data-var='time'>13:04</var> EST Resolved - Our monitoring confirms that the Form Editor/Builder/Designer and form syncing are now functioning normally, and the issue has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience and understanding throughout this incident. - The Device Magic Team Nov <var data-var='date'>12</var>, <var data-var='time'>08:52</var> EST Monitoring - The issue affecting the Form Editor/Builder/Designer and form syncing has been successfully resolved. All systems are now operating normally. Please refresh your browser if you had the Form Editor open, and on your devices, swipe down on the Forms, Dispatch, or Submissions tabs to refresh and sync any pending items. Our engineering team will continue to monitor system performance to ensure full stability. We appreciate your patience and understanding while we worked to restore normal service. - The Device Magic Team Nov <var data-var='date'>12</var>, <var data-var='time'>08:27</var> EST Investigating - We are currently experiencing an issue affecting the Form Build Editor in Device Magic. When attempting to edit an existing form, users may encounter a blue “Device Magic Internal Error” screen. Additionally, form downloads and submissions may be impacted - forms may appear as “(form cannot be read)” or remain in a pending state when syncing to or from devices. Please note that no submissions will be lost as a result of this issue. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates here as soon as more information is available or once the issue is resolved. Thank you for your patience. - The Device Magic Team

Form Editor and Form Sync/Upload Issues

Aug <var data-var='date'>11</var>, <var data-var='time'>10:40</var> EDT Resolved - The service outage that affected the Device Magic platform early last week has been fully resolved. We can confirm that the fix has been propagated to all users. Full access to the Management Console, Dispatches and Forms has been restored across the platform. If you continue to experience any issues, please contact Device Magic Support at support@devicemagic.com for further assistance. Thank you for your patience and understanding. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> EDT Monitoring - We want to provide an update following the significant service outage that impacted the Device Magic platform last night and this morning. If you are unable to access the Management Console, please try the following steps: 1. Clear your browser cache and cookies. 2. Open your browser and search for “Device Magic” in Google. 3. Click the official link for the Device Magic marketing page. 4. Use the login link provided on that page to access the Management Console. While the issue has been fixed, it may take a couple of hours for these changes to fully propagate to all users. During this time, some users might continue to experience intermittent issues accessing the Management Console, receiving Dispatches or submitting Forms. Thank you again for your understanding.

Device Magic Platform Service Outage (UPDATE)

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:46</var> EDT Resolved - We want to update you regarding the significant service outage that affected the Device Magic platform last night and this morning. We are pleased to report that as of 8am (EDT) today, all impacted services have been fully restored. Our DevOps and Engineering teams were alerted as soon as the issue began and worked diligently and with the highest priority to restore all services as quickly as possible. Impacted Services included: - Management Console was inaccessible - The Forms app was unable to connect to our servers - Forms were unable to download resources - Form submissions could not be uploaded - Devices could not sign in or out of organizations We recognize how disruptive this was for your operations and we sincerely apologize for the inconvenience it caused. Restoring normal service was our absolute priority and we are grateful for your patience as our team worked to resolve the issue. If you are still experiencing issues on the website, please try clearing your browser cache and cookies, as this may resolve any lingering problems. Thank you for your understanding and continued support.

Device Magic Platform Service Outage (4 Aug 2025)

Jul <var data-var='date'>20</var>, <var data-var='time'>22:36</var> EDT Resolved - Maintenance is complete. Services are running normally. Jul <var data-var='date'>19</var>, <var data-var='time'>09:04</var> EDT Monitoring - Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT. Jul <var data-var='date'>19</var>, <var data-var='time'>07:29</var> EDT Identified - We are performing maintenance on our submissions database. Services may be briefly impacted during window of 7:30 AM to 10:00 AM EDT. Jul <var data-var='date'>17</var>, <var data-var='time'>10:36</var> EDT Investigating - We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at support@devicemagic.com.

System Maintenance

Jun <var data-var='date'>18</var>, <var data-var='time'>13:16</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>09:53</var> EDT Identified - We're experiencing a high volume of deliveries and processing is currently delayed.

Delivery Delays

Jun <var data-var='date'>16</var>, <var data-var='time'>10:51</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>15:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>17:44</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:11</var> EDT Investigating - We're investigating reports of degraded performance with our Submissions and Dispatches APIs.

Investigating API performance degradation

Apr <var data-var='date'>20</var>, <var data-var='time'>08:39</var> EDT Resolved - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>08:03</var> EDT Monitoring - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>11:18</var> EDT Investigating - We will be performing system maintenance on 4/20/2025 from 8:00am EDT - 9:00am EDT. No service interruptions are expected during this time. We appreciate your patience and understanding. As always, if you have questions or issues please submit them to support@devicemagic.com

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:34</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>29</var>, <var data-var='time'>11:41</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>28</var>, <var data-var='time'>16:57</var> EDT Investigating - We're experiencing high load on the platform, as a result loading web stores and api calls to the dm database or related submission api calls are degraded.

Degraded API Calls

Mar <var data-var='date'>20</var>, <var data-var='time'>14:33</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>07:45</var> EDT Identified - We are currently experiencing some delays in delivery processing. The issue has been identified and a resolution will be in place shortly.

Submission Delays

Mar <var data-var='date'>13</var>, <var data-var='time'>11:08</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>10:04</var> EDT Identified - We are currently experiencing some delays in delivery processing. The issue has been identified and a resolution will be in place shortly.

Feb <var data-var='date'>12</var>, <var data-var='time'>15:09</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>11:53</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>08:27</var> EST Investigating - We are currently experiencing an issue where Dropbox Destination deliveries are failing to complete, causing delivery errors. Our engineering team is actively investigating and working on a fix. Thank you for your patience.

Dropbox Destination Delivery Issue

Jan <var data-var='date'>21</var>, <var data-var='time'>09:43</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>09:02</var> EST Identified - We are currently experiencing some delays in submission deliveries. The issue has been identified and a resolution put in place. Our apologies for any inconvenience this causes.

Submission Delivery Delays

Dec <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 6</var>, <var data-var='time'>11:02</var> EST Scheduled - We’ve got some quick maintenance work happening: Sunday, December 8th from 7:00am - 11:00am Eastern There are no expected performance issues or downtime during this maintenance window. Thanks for your patience while we continue to keep Device Magic running in tip top shape!

Scheduled System Maintenance

Nov <var data-var='date'> 7</var>, <var data-var='time'>16:44</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>21:20</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>31</var>, <var data-var='time'>12:28</var> EDT Investigating - We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates. This delay is NOT affecting the mobile app or submission deliveries.

Page Loading Delays

Oct <var data-var='date'>30</var>, <var data-var='time'>14:02</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>12:40</var> EDT Identified - We are currently experiencing some delays in delivery processing. The issue has been identified and a resolution will be in place shortly. Thank you for your patience!

Oct <var data-var='date'>27</var>, <var data-var='time'>09:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>08:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>09:06</var> EDT Scheduled - We’ve got some quick maintenance work happening: Sunday, October 27th from 8:30am - 9:30am Eastern During this time, the Management Console will be taking a short break, and you won’t be able to upload/download from the mobile app. But don’t worry—any submissions in progress will be safely stored and sent as soon as we’re back online! Thanks for your patience, and we’ll have everything back in tip-top shape soon!

Scheduled Maintenance Coming Up

Sep <var data-var='date'> 5</var>, <var data-var='time'>18:05</var> EDT Resolved - Delivery times have returned to normal. Sep <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> EDT Monitoring - Due to higher than normal volume the system is experiencing delays in deliveries. The team has added more horsepower to the system to work through the backlog as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience.

System Delays

Aug <var data-var='date'>30</var>, <var data-var='time'>09:05</var> EDT Resolved - All submissions have been processed behind the scenes and we have been monitoring with no new issues. We will be rolling back the mobile client changes in the next update so that local submissions are automatically removed as they were before. Aug <var data-var='date'>15</var>, <var data-var='time'>18:04</var> EDT Monitoring - We will continue to monitor submissions to ensure that this issue is resolved and will be releasing an update to the iOS client to remove the temporary change to ensure submissions were not removed from the device. Aug <var data-var='date'>15</var>, <var data-var='time'>17:03</var> EDT Identified - Our team have identified the root cause and we are able to fix this server side. We are actively reviewing for all instances where this occurred and are re-processing the submissions. We expect to have all submissions re-processed in the next 24 hours. Aug <var data-var='date'>14</var>, <var data-var='time'>20:31</var> EDT Update - We believe we have found the core problem and are working on testing a fix. Fortunately, we appear to have all of the data from the submissions and should be able to recover and re-process any submissions with the issue. If you notice anything missing, please contact support to make sure that it is being tracked. Aug <var data-var='date'> 9</var>, <var data-var='time'>11:24</var> EDT Update - While we continue to investigate the issue, we have released iOS release 2024.4.3. This release will retain submissions past the "Days Submissions Stored" date to ensure there is no data loss. Aug <var data-var='date'> 8</var>, <var data-var='time'>11:23</var> EDT Update - We have released 2024.4.2 that should address this issue, and recommend all users on 2024.4.0 or 2024.4.1 update to this release as soon as possible. We continue to investigate the root cause and will update here when we have a full resolution. If you are experiencing data loss problems, the only place where the full copy of the data resides is on the device. This data is seen as completed on your device and will get automatically deleted based on the "Days Submissions Stored" value. Action: If you notice any problems with data missing, you can set the value for "Days Submissions Stored" to some larger value (for example 30 days) to ensure that the local copies are not deleted until you have verified that there was no data missing in the cloud copy. Aug <var data-var='date'> 8</var>, <var data-var='time'>11:17</var> EDT Investigating - We are investigating cases where submissions from iOS devices running builds 2024.4.0 or 2024.4.1 may have some of the data in the submission not be received in the cloud.

Missing data in submissions from iOS

Jul <var data-var='date'>19</var>, <var data-var='time'>14:18</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>18</var>, <var data-var='time'>17:03</var> EDT Identified - The team has a temporary fix in place at the moment and users should see improved speed in downloading of resources/dispatches. Please recommend to all users to update their apps to the latest versions. - Device Magic Android = 2024.4.0 - Device Magic iOS = 2024.3.5 There is still an ongoing investigation into the underlying cause of the issue. We appreciate your patience and understanding and apologize for any inconvenience this may cause. Jul <var data-var='date'>18</var>, <var data-var='time'>14:07</var> EDT Investigating - Some customers are currently experiencing mobile app issues with "Downloading Resources" and slow loading dispatches. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

Resource Downloading and Dispatch Loading Issues

Jul <var data-var='date'>10</var>, <var data-var='time'>14:53</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>12:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>12:24</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>11:03</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>10:54</var> EDT Investigating - We are currently experiencing an issue with website performance and submission deliveries. The team is currently investigating.

Website Performance

Jun <var data-var='date'>26</var>, <var data-var='time'>09:26</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>08:53</var> EDT Investigating - Contacting the Support Team via email at support@devicemagic.com is currently unavailable. To reach the support team please log into your Device Magic account and click on the 'Chat' icon located in the lower right corner of every page. Thank you for your patience and understanding as the team investigates the issue.

Support email address not receiving emails.

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:13</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:56</var> EDT Investigating - We are currently experiencing an issue with using SSO to log in via a mobile device. The team is investigating the issue.

SSO Login via Mobile Device

Jan <var data-var='date'>22</var>, <var data-var='time'>23:10</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>22:40</var> EST Identified - The issue has been identified and a fix is being implemented Jan <var data-var='date'>22</var>, <var data-var='time'>22:36</var> EST Investigating - We experienced an issue with one of our databases. Our team is working on a fix.

Is Device Magic down?

Device Magic status is UP

Lastest published events

SMS Delivery Service Disruption

Resolved: Support Email Now Fully Functional

Form Editor and Form Sync/Upload Issues

Device Magic Services, Components and Regions

Recent Device Magic events

SMS Delivery Service Disruption

Resolved: Support Email Now Fully Functional

Form Editor and Form Sync/Upload Issues

Device Magic Platform Service Outage (UPDATE)

Device Magic Platform Service Outage (4 Aug 2025)

System Maintenance

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5 monitors included!

Is Device Magic down?

Device Magic status is UP

Lastest published events

SMS Delivery Service Disruption

Resolved: Support Email Now Fully Functional

Form Editor and Form Sync/Upload Issues

Device Magic Services, Components and Regions

Recent Device Magic events

SMS Delivery Service Disruption

Resolved: Support Email Now Fully Functional

Form Editor and Form Sync/Upload Issues

Device Magic Platform Service Outage (UPDATE)

Device Magic Platform Service Outage (4 Aug 2025)

System Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!