Aug <var data-var='date'> 7</var>, <var data-var='time'>03:19</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>02:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>02:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 7</var>, <var data-var='time'>02:27</var> UTC Investigating - We are currently investigating reports of Analytics failing within the EU region; that is to say; .eu.deputy.com, .uk.deputy.com domains. This appears as reports returning the error "Invalid control source".

Analytics failing to load with "Invalid control source"

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> UTC Resolved - This issue has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:23</var> UTC Monitoring - Our Engineers have successfully restored full functionality to our analytics suite. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> UTC Identified - We have identified the root cause and our engineers are working to restore functionality. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> UTC Update - This outage is only impacting AMER businesses. We're still working to identify the cause. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:17</var> UTC Investigating - We are currently investigating reports of analytics not loading.

Analytics Reports Failing to Load

Jul <var data-var='date'>24</var>, <var data-var='time'>13:12</var> UTC Resolved - This issue is now resolved Jul <var data-var='date'>24</var>, <var data-var='time'>12:20</var> UTC Identified - We are aware of potential performance issues caused by an AWS Operational Issue. We are currently monitoring this issue closely

Deputy Performance issues (US)

Jul <var data-var='date'>10</var>, <var data-var='time'>21:16</var> UTC Resolved - This incident has been resolved. If you're still experiencing issues please reach out to support@deputy.com Jul <var data-var='date'>10</var>, <var data-var='time'>20:31</var> UTC Monitoring - The Launch Darkly service is recovering. We are currently monitoring the recovery at this time and applying additional fixes Jul <var data-var='date'>10</var>, <var data-var='time'>19:31</var> UTC Update - Launch Darkly continues to have an outage. We are monitoring the Launch Darkly issue closely and also investigating possible alternatives fixes Jul <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC Update - We are continuing to work on a fix. Jul <var data-var='date'>10</var>, <var data-var='time'>18:14</var> UTC Update - We are in the process of deploying a fix. Jul <var data-var='date'>10</var>, <var data-var='time'>17:53</var> UTC Identified - We're actively monitoring the LaunchDarkly incident that is currently impacting Deputy accounts Jul <var data-var='date'>10</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating reports of outages throughout the Deputy platform

Deputy Outage- People Tab, Analytics, Payroll, Timesheets

Jun <var data-var='date'> 1</var>, <var data-var='time'>04:50</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>03:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>01:44</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>31</var>, <var data-var='time'>23:10</var> UTC Identified - The issue has been identified and a fix is being implemented.

Analytics not loading reports

May <var data-var='date'>10</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>00:04</var> UTC Scheduled - Deputy Analytics will undergo a planned maintenance outage starting at 05:00 am AEST on Monday, 11 May 2026, lasting for approximately 3 hours across all customer accounts. During this time, Deputy Analytics will be unavailable. Customers will not be able to access, modify, or export Analytics reports. All other Deputy functionality - such as scheduling shifts, clocking in and out, approving and exporting timesheets - will continue to operate as normal. For additional details on the maintenance, please visit our help center here: https://help.deputy.com/hc/en-au/articles/15434823919119-Deputy-Analytics-Scheduled-maintenance-May-2026 Maintenance period across different timezones 🇦🇺 Australia (AEST): 5:00 am to 8:00 am on 11 May 2026 🇬🇧 UK (BST): 08:00 pm to 11:00 pm on 10 May 2026 🇺🇸 New York (EDT): 3:00 pm to 5:00 pm on 10 May 2026 🇺🇸 California (PDT): 12:00 Pm to 2:00 pm on 10 May 2026

Deputy Analytics - Planned maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>06:45</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>05:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>02:30</var> UTC Identified - We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side. Apr <var data-var='date'>23</var>, <var data-var='time'>01:47</var> UTC Investigating - We're aware of an issue where customers cannot connect to Xero from Deputy. We are currently investigating this issue.

Unable to connect to Xero from Deputy.

Apr <var data-var='date'> 7</var>, <var data-var='time'>04:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>02:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>01:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 6</var>, <var data-var='time'>23:47</var> UTC Investigating - We are currently investigating this issue.

Schedules and Timesheets unable to approve or publish

Apr <var data-var='date'> 6</var>, <var data-var='time'>05:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>03:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 6</var>, <var data-var='time'>02:43</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'> 6</var>, <var data-var='time'>02:07</var> UTC Investigating - We are currently investigating reports of Deputy being slow or stuck on loading when trying to publish a shift.

Slow loading when publishing a shift

Mar <var data-var='date'> 9</var>, <var data-var='time'>07:19</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>04:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>04:27</var> UTC Investigating - We're aware of an issue where shifts are not publishing and are currently investigating this issue.

Shifts not publishing

Feb <var data-var='date'>27</var>, <var data-var='time'>16:30</var> UTC Resolved - Stable with continuous monitoring Feb <var data-var='date'>27</var>, <var data-var='time'>14:22</var> UTC Investigating - Currently investigating reports of degraded performance affecting some Deputy customers

We’re investigating reports of degraded performance affecting some Deputy customers

Feb <var data-var='date'> 5</var>, <var data-var='time'>02:31</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>01:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 5</var>, <var data-var='time'>01:30</var> UTC Identified - We have identified the issue and a fix is being implemented. Feb <var data-var='date'> 5</var>, <var data-var='time'>01:20</var> UTC Investigating - We're investigating reports of the export page being blank when exporting timesheets.

Export Page blank when exporting timesheets

Jan <var data-var='date'>16</var>, <var data-var='time'>08:20</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>07:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>16</var>, <var data-var='time'>02:55</var> UTC Identified - We're aware of an issue where bulk updates and bulk uploads are not working. We have identified this issue and are expecting this to be resolved by End of Day, AEST.

Bulk updates and bulk uploads not working

Jan <var data-var='date'> 9</var>, <var data-var='time'>02:33</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>01:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>01:44</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 9</var>, <var data-var='time'>01:26</var> UTC Investigating - We are currently investigating the cause of the menu bar blocking scheduling and timesheet pages.

Menu bar blocking options for scheduling and timesheet pages

Dec <var data-var='date'>18</var>, <var data-var='time'>15:15</var> UTC Resolved - This issue is now resolved Dec <var data-var='date'>18</var>, <var data-var='time'>14:46</var> UTC Monitoring - A fix has been rolled out by the third party where the issue originated, and we are actively monitoring the situation Dec <var data-var='date'>18</var>, <var data-var='time'>12:45</var> UTC Investigating - We are currently investigating an issue affecting the Bulk Import feature in the EMEA region. Users may experience failures or be unable to complete bulk imports. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as they become available.

EMEA – Bulk Import Feature Not Working

Dec <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:20</var> UTC Update - We continue to work on a fix for this issue. We'll provide an update in the next 45 minutes or sooner if there's a substantial update. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:08</var> UTC Identified - The issue has been identified and a fix is being worked on. Please continue to use the workaround of using another browser such as Google Chrome. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:42</var> UTC Update - We continue to work on a solution to the menu bar blocking the date selector for the timesheet and schedule pages for Safari users. As a workaround, please use another browser such as Google Chrome. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:23</var> UTC Investigating - We are investigating reports that the top menu bar is covering the date selector for timesheet and schedule pages.

Menu bar blocking date selector for timesheet and schedule pages

Dec <var data-var='date'> 1</var>, <var data-var='time'>06:29</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>05:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 1</var>, <var data-var='time'>05:34</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 1</var>, <var data-var='time'>05:28</var> UTC Investigating - We are currently investigating reports that the schedule page is blank or not loading for some customers.

Schedule page not loading

Nov <var data-var='date'>21</var>, <var data-var='time'>05:56</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>05:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>21</var>, <var data-var='time'>00:21</var> UTC Update - The issue has been identified, and a fix is being implemented Nov <var data-var='date'>20</var>, <var data-var='time'>15:36</var> UTC Investigating - There are still reports of a degraded experience, and an investigation is underway. Nov <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Monitoring - A fix has been implemented, and Analytics has been restored. We will continue to monitor the results Nov <var data-var='date'>20</var>, <var data-var='time'>12:00</var> UTC Identified - The issue has been identified, and a fix is being implemented Nov <var data-var='date'>20</var>, <var data-var='time'>10:06</var> UTC Update - Deputy Analytics has been disabled while we assess the impact of the ongoing issue Nov <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC Investigating - We are currently investigating this issue

Deputy Analytics Currently Unavailable

Nov <var data-var='date'>17</var>, <var data-var='time'>09:07</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>08:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>17</var>, <var data-var='time'>08:27</var> UTC Update - We're still working on a fix for this issue. The next update will be in 60 minutes or sooner if substantive information is available to share. Nov <var data-var='date'>17</var>, <var data-var='time'>07:48</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>06:27</var> UTC Identified - The issue has been identified and a fix is being worked on Nov <var data-var='date'>17</var>, <var data-var='time'>06:11</var> UTC Investigating - We're investigating reports that some Deputy Payroll customers aren't able to view payslips

Deputy Payroll: Unable to view payslips

Nov <var data-var='date'>12</var>, <var data-var='time'>06:12</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>05:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>12</var>, <var data-var='time'>05:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>12</var>, <var data-var='time'>05:01</var> UTC Investigating - We are currently investigating reports of a "WalkMe" popup appearing within the Deputy Product

WalkMe popup appearing

Nov <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>06:43</var> UTC Scheduled - We want to alert you that Deputy will be performing planned maintenance on our services for 1 hour during Saturday, November 8th 23:00 UTC. Maintenance Period - Start time US 🇺🇸 - Saturday 8th November 2025 - 3:00pm PST UK 🇬🇧 - Saturday 8th November 2025 - 11:00pm GMT AU 🇦🇺 - Sunday 9th November 2025 - 10:00am AEDT During this window, we highly recommend staying logged into the Deputy mobile and web application. By staying logged in you will be able to perform key functions such as: - Clock in and out of shifts / breaks - Publishing shifts - View Schedule - Viewing reports - Approve and export timesheets For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/13895548171023-Deputy-site-maintenance We want to also reassure you that the integrity of your site and data are not at risk and will not be affected. We apologize for any disruption this maintenance operation may cause to your team. Regards, Deputy

Deputy Planned Maintenance - Global

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:03</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:53</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:25</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>14:04</var> UTC Scheduled - We want to alert you that Deputy will be performing planned maintenance on our US accounts for 1 hour on Thursday, November 6th, 11:00 PST. 🚧 Maintenance Period: US 🇺🇸 - Thursday 6th November 2025, 11:00 - 01:00 PST ⚠️ Accounts Impacted: Accounts containing the following *na.deputy.com or *la.deputy.com within their Deputy URL. Example: charliescafe.na.deputy.com During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed: ❌ Clock in and out of shifts/breaks ❌ Publishing shifts ❌ View Schedule ❌ Viewing reports ❌ Approve and export timesheets For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/13895548171023-Deputy-site-maintenance We want to also reassure you that the integrity of your site and data are not at risk and will not be affected. We apologise for any disruption this maintenance operation may cause to your team. Regards, Deputy

Deputy Planned Maintenance for US customers

Nov <var data-var='date'> 5</var>, <var data-var='time'>00:51</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>14:08</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>20</var>, <var data-var='time'>14:01</var> UTC Scheduled - We want to alert you that Deputy will be performing planned maintenance on our UK & EU services for 1 hour on Wednesday, 5th of November at 00:00 GMT. 🚧 Maintenance Period: UK 🇬🇧 / EU 🇪🇺 - Wednesday 5th November 2025, 00:00 to 01:00 GMT ⚠️ Accounts Impacted: Accounts containing the following *eu.deputy.com, *uk.deputy.com or *af.deputy.com within their Deputy URL. Example: charliescafe.uk.deputy.com During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed: ❌ Clock in and out of shifts/breaks ❌ Publishing shifts ❌ View Schedule ❌ Viewing reports ❌ Approve and export timesheets For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/13895548171023-Deputy-site-maintenance We want to also reassure you that the integrity of your site and data are not at risk and will not be affected. We apologise for any disruption this maintenance operation may cause to your team. Regards, Deputy

Deputy Planned Maintenance for UK/EU customers

Nov <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>20:48</var> UTC Monitoring - A fix has been implemented and we're monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>20:35</var> UTC Update - Our engineering team has identified and tested a fix. They're now preparing to deploy it. Nov <var data-var='date'> 4</var>, <var data-var='time'>19:31</var> UTC Update - Our engineering team is still working on a fix. Nov <var data-var='date'> 4</var>, <var data-var='time'>18:11</var> UTC Identified - We have identified the cause of the issue. Our engineering team is working on implementing a fix. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:14</var> UTC Update - We are still actively investigating. Further updates will be provided as new information becomes available. Nov <var data-var='date'> 4</var>, <var data-var='time'>13:54</var> UTC Investigating - We are currently investigating

Mandatory shift questions are appearing blank when timesheets are submitted

Nov <var data-var='date'> 2</var>, <var data-var='time'>15:07</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Scheduled - We want to alert you that Deputy will be performing planned maintenance on our APAC accounts for 1 hour on Sunday, November 3rd, 01:00 AEDT. 🚧 Maintenance Period: APAC 🇦🇺 - Sunday 3rd November 2025, 01:00 - 02:00 AEDT ⚠️ Accounts Impacted: Accounts containing the following *au.deputy.com or *as.deputy.com within their Deputy URL. Example: charliescafe.au.deputy.com During this window, Deputy services cannot be accessed and no actions can be performed. The following actions & not limited to these actions, will NOT be able to be performed: ❌ Clock in and out of shifts/breaks ❌ Publishing shifts ❌ View Schedule ❌ Viewing reports ❌ Approve and export timesheets For additional information including how to log in to Deputy, please read through our FAQs: https://help.deputy.com/hc/en-au/articles/13895548171023-Deputy-site-maintenance We want to also reassure you that the integrity of your site and data are not at risk and will not be affected. We apologise for any disruption this maintenance operation may cause to your team. Regards, Deputy

Is Deputy.com down?

Deputy.com status is UP

Lastest published events

Analytics failing to load with "Invalid control source"

Analytics Reports Failing to Load

Deputy Performance issues (US)

Deputy.com Services, Components and Regions

Recent Deputy.com events

Analytics failing to load with "Invalid control source"

Analytics Reports Failing to Load

Deputy Performance issues (US)

Deputy Outage- People Tab, Analytics, Payroll, Timesheets

Analytics not loading reports

Deputy Analytics - Planned maintenance