Sep <var data-var='date'> 9</var>, <var data-var='time'>11:49</var> PDT Resolved - The issue is resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:36</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:35</var> PDT Investigating - We are aware of an issue with the performance of Ad Campaigns and we are investigating.

Slowness in Ad Campaigns

Jun <var data-var='date'> 5</var>, <var data-var='time'>10:07</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>09:32</var> PDT Investigating - We are currently investigating this issue.

Customer data imports erroring out

May <var data-var='date'>26</var>, <var data-var='time'>13:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>11:02</var> PDT Monitoring - The errors are resolved. We are monitoring. May <var data-var='date'>26</var>, <var data-var='time'>10:38</var> PDT Investigating - We are aware of the increase in errors in DB1 and we are investigating.

Increased error rate in DB1

May <var data-var='date'>15</var>, <var data-var='time'>17:05</var> PDT Resolved - The data is now up to date. May <var data-var='date'>15</var>, <var data-var='time'>14:24</var> PDT Update - We are expecting to be fully caught up in the next 2 to 3 hours. May <var data-var='date'>15</var>, <var data-var='time'>10:54</var> PDT Update - The system is on track to fully catch up by ~5PM Pacific. Tenant data such as yesterday's site analytics and CRM/MAS updates should surface in the next few hours. May <var data-var='date'>15</var>, <var data-var='time'>09:11</var> PDT Identified - The overnight data refresh is behind schedule. We have fixed the issue and are working on getting caught up. The most recent data is from May 13th.

DB1 data delayed

May <var data-var='date'> 9</var>, <var data-var='time'>16:15</var> PDT Resolved - DB1 data is up to date. May <var data-var='date'> 9</var>, <var data-var='time'>07:07</var> PDT Update - We are continuing to work on refreshing DB1 with the latest data. May <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> PDT Monitoring - We have recovered from the errors we were experiencing previously. We are working on getting the data caught up. May <var data-var='date'> 8</var>, <var data-var='time'>14:44</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> PDT Identified - We are recovering our infrastructure in a new availability zone while we wait for Amazon to recover the failed availability zone May <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> PDT Update - We are continuing work on this issue. It is also impacting DB1 for Marketing in addition to Sales. Ads data visibility is also affected. May <var data-var='date'> 8</var>, <var data-var='time'>07:27</var> PDT Update - Team is working on a few mitigation strategies May <var data-var='date'> 8</var>, <var data-var='time'>06:51</var> PDT Investigating - We are currently experiencing issues with DB1 for Sales, Chrome extension and ULB due to underlying AWS issues.

Feb <var data-var='date'>19</var>, <var data-var='time'>14:39</var> PST Resolved - All tenants are up to date. Feb <var data-var='date'>19</var>, <var data-var='time'>07:33</var> PST Monitoring - We identified an issued that caused a delay in refreshing today's data. We have a handful of tenants we are still processing and expect them to be caught up by this afternoon.

Overnight data refresh delayed

Feb <var data-var='date'> 7</var>, <var data-var='time'>21:26</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>17:50</var> PST Monitoring - We have identified the cause of the issue.and we are confirming a fix. We will need to work with the affected customers to fix their tenants. Salesforce is enforcing a new security policy that impacts a small number of tenants. Feb <var data-var='date'> 6</var>, <var data-var='time'>15:50</var> PST Investigating - We are aware of an issue with syncing between Demandbase and Salesforce. The issue is currently limited to a handful of tenants. We are investigating the root cause.

Demandbase to Saleforce syncing errors

Jan <var data-var='date'>27</var>, <var data-var='time'>12:31</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>08:59</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>27</var>, <var data-var='time'>08:43</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>08:43</var> PST Investigating - We are aware of the issue and investigating.

DB1 experiencing slowness

Oct <var data-var='date'>21</var>, <var data-var='time'>06:10</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>05:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>05:52</var> PDT Investigating - AWS making progress on resolving the issue with new EC2 instance launches in the US-EAST-1 Region and are now able to successfully launch new instances in some Availability Zones. We are applying similar mitigations to the remaining impacted Availability Zones to restore new instance launches. As we continue to make progress, customers will see an increasing number of successful new EC2 launches. We continue to recommend that customers launch new EC2 Instance launches that are not targeted to a specific Availability Zone (AZ) so that EC2 has flexibility in selecting the appropriate AZ.

AWS Multiple services Operational issue

Sep <var data-var='date'>24</var>, <var data-var='time'>09:30</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>09:08</var> PDT Monitoring - The latency has improved. We are continuing to investigate the root cause. Sep <var data-var='date'>24</var>, <var data-var='time'>09:05</var> PDT Investigating - We are investigating slowness in the Demandbase platform.

Slowness in Demandbase

Sep <var data-var='date'>18</var>, <var data-var='time'>15:34</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>09:08</var> PDT Monitoring - The site performance has returned to normal. We will continue to monitor it. Sep <var data-var='date'>18</var>, <var data-var='time'>08:50</var> PDT Investigating - We are aware of performance issues in the Demandbase application. The team is investigating.

Sep <var data-var='date'>14</var>, <var data-var='time'>15:59</var> PDT Resolved - The incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>15:33</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>15:33</var> PDT Investigating - We are aware of an issue with logging into Demandbase and are working with our vendor to fix it.

Demandbase login

Aug <var data-var='date'>29</var>, <var data-var='time'>21:28</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>13:27</var> PDT Monitoring - We have identified the issue and intent should being to appear over the next 2 to 3 hours. Aug <var data-var='date'>29</var>, <var data-var='time'>10:44</var> PDT Investigating - We are aware that Bombora intent is not appearing in customer accounts and we are investigating.

Bombora intent not displaying in customer accounts.

Aug <var data-var='date'>22</var>, <var data-var='time'>13:04</var> PDT Resolved - All customer data is now up to date. Aug <var data-var='date'>22</var>, <var data-var='time'>06:07</var> PDT Investigating - We are currently investigating this issue.

We are experiencing issues with data loading for few customers since last night. We are looking into it.

Jul <var data-var='date'>11</var>, <var data-var='time'>12:09</var> PDT Resolved - Demandbase One for Sales is working normally now. Jul <var data-var='date'>11</var>, <var data-var='time'>11:47</var> PDT Monitoring - Requests to DB One for Sales are starting to recover. We are continuing to monitor the recovery. Jul <var data-var='date'>11</var>, <var data-var='time'>10:48</var> PDT Investigating - We are aware of an issue with Demandbase One for Sales and are investigating.

Errors in Demandbase one for Sales

Jun <var data-var='date'>25</var>, <var data-var='time'>08:17</var> PDT Resolved - Last nights refresh was successful and customer data is up to date. Jun <var data-var='date'>24</var>, <var data-var='time'>14:30</var> PDT Identified - We belieive we have identified the issue. Data will be refreshed at the next opportunity which will be tomorrow morning. We will be watching the jobs to make sure they are successful. Jun <var data-var='date'>24</var>, <var data-var='time'>07:52</var> PDT Investigating - We are experiencing issues with refreshing customer tenants this morning. We are looking into it.

Tenant refresh delayed

Jun <var data-var='date'>19</var>, <var data-var='time'>13:58</var> PDT Resolved - All tenants are up to date. Jun <var data-var='date'>19</var>, <var data-var='time'>07:42</var> PDT Update - We have identified additional issues and are continuing to work on the issue. Jun <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PDT Identified - We believe we have identified the root cause. We expect all the tenants to be up to date after tonight's refresh. Jun <var data-var='date'>18</var>, <var data-var='time'>09:27</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>09:27</var> PDT Investigating - We are currently investigating this issue.

Activities from yesterday and Journey Stage updates have not been refreshed for some tenants.

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:01</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>03:23</var> PDT Identified - The issue has been identified and fix will be pushed tomorrow morning. Jun <var data-var='date'> 3</var>, <var data-var='time'>02:34</var> PDT Update - We are aware of issues. It was due to a bad workspaceId lookup that was pushed to prod as part of last week's release. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:13</var> PDT Investigating - We are currently investigating an issue with slack notification delivery.

slack notification delivery failures

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:37</var> PDT Resolved - This issue is resolved. A handful of users may be asked to reset their passwords before logging in. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:25</var> PDT Monitoring - The roll back was successful. We are following up with a handful of users who may still be experiencing issues. Mar <var data-var='date'>31</var>, <var data-var='time'>16:13</var> PDT Update - For the remaining users who are still experiencing issues our authentication vendor will roll back the upgrade that is causing the issue tomorrow morning. We will post an update at that time. Mar <var data-var='date'>31</var>, <var data-var='time'>08:27</var> PDT Investigating - Due to an issue with our authentication provider some users are unable to log in. We are investigating

Login errors

Jan <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>20:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>20:18</var> PST Scheduled - As the Demandbase product team continues to innovate and make improvements to our DB1 for Sales Platform, we want to make you aware of some scheduled maintenance that will limit your access to the Platform. The DB1 for Sales Platform application will be unavailable during some of the following period: Sunday, January 26, 8:30pm PT to Sunday, January 26, 9:00pm PT During this time, our DBRE team will be doing below activities. 1) Upgrade the databases from mysql 8.0.35 to 8.4.3 (major version upgrade) 2) Enforce SSL: We need to do a major version upgrade on all mysql databases since the current version is reaching RDS end of standard support date (March 2025). Your access to the platform DB1 for Sales will resume to normal from January 26, 9:00pm PT as usual. We will keep you updated in case maintenance gets exended. Should you have any questions, please don’t hesitate to reach out to your CSM or email support@demandbase.com. Sincerely, The Demandbase Product Team

Database Maintenanance of DB1 for Sales

Nov <var data-var='date'>11</var>, <var data-var='time'>11:17</var> PST Resolved - The fix has been applied and the issue has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>10:21</var> PST Identified - We are aware of authentication issues for some users. We have identified the issue and preparing a fix.

Authentication issues

Nov <var data-var='date'> 1</var>, <var data-var='time'>07:49</var> PDT Resolved - A configuration change has been applied and has resolved the issue. Oct <var data-var='date'>31</var>, <var data-var='time'>16:21</var> PDT Identified - The issue has been found and a hotfix is being applied. Oct <var data-var='date'>31</var>, <var data-var='time'>09:57</var> PDT Investigating - DB1 Marketing customers integrated with Salesforce may be experiencing a higher than normal volume of API calls. We are currently investigating

High Salesforce API usage

Oct <var data-var='date'>29</var>, <var data-var='time'>19:23</var> PDT Resolved - The fix has been deployed and we will continue to watch to make sure the issue doesn't return. Oct <var data-var='date'>29</var>, <var data-var='time'>12:46</var> PDT Identified - The issue has been identified and we are working on a fix. Oct <var data-var='date'>29</var>, <var data-var='time'>08:55</var> PDT Investigating - We are investigating an issue with our LinkedIn integration

LinkedIn integration generating errors

Oct <var data-var='date'>15</var>, <var data-var='time'>10:48</var> PDT Resolved - We have identified the issue and applied the fix. Oct <var data-var='date'>15</var>, <var data-var='time'>09:59</var> PDT Investigating - We are currently investigating this issue.

We are currently experiencing DB1 application load time issues and are working to resolve the issue.

Sep <var data-var='date'>27</var>, <var data-var='time'>12:20</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>12:01</var> PDT Monitoring - We have implemented a fix and are monitoring the results. Sep <var data-var='date'>27</var>, <var data-var='time'>10:59</var> PDT Identified - We continue to experience performance issues but we have identified the issue and are working on a fix. Sep <var data-var='date'>27</var>, <var data-var='time'>10:16</var> PDT Update - The application load times have returned to normal. We are still investigating the root cause. Sep <var data-var='date'>27</var>, <var data-var='time'>09:28</var> PDT Investigating - We are currently experiencing DB1M application load time issues and are working to resolve the issue.

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Demandbase status is UP

Lastest published events

Slowness in Ad Campaigns

Customer data imports erroring out

Increased error rate in DB1

Demandbase Services, Components and Regions

Recent Demandbase events

Slowness in Ad Campaigns

Customer data imports erroring out

Increased error rate in DB1

DB1 data delayed

DB1 data delayed

Overnight data refresh delayed