Aug <var data-var='date'>31</var>, <var data-var='time'>16:03</var> EDT Resolved - Users are now able to log in normally and the incident is resolved. We are still looking into the root cause of the issues but reports of the issues with the system have stopped and everything appears within normal operating functions. If you continue to experience issues, please reach out to out support departments. We appreciate your patience as we looked into this issue and apologize for the inconvenience. Aug <var data-var='date'>31</var>, <var data-var='time'>15:52</var> EDT Monitoring - Service Interruption: Some customers are currently experiencing issues accessing their DaySmart Pet accounts. Our engineering team is aware and actively investigating. You don't need to do anything on your end. Please refer to our Status Page for additional updates: https://status.daysmart.com/

Service Interruption

Aug <var data-var='date'>14</var>, <var data-var='time'>15:52</var> EDT Resolved - The backlog has been fully processed, and all delayed messages have now been delivered. Real-time messaging remains stable and is working as expected. This incident is now resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>18:33</var> EDT Monitoring - We’re continuing to work through the backlog of delayed messages. Real-time messaging is stable and delivering as expected. We’ll keep monitoring closely to make sure everything continues running smoothly. Aug <var data-var='date'>13</var>, <var data-var='time'>12:50</var> EDT Identified - We've identified the issue and a fix is underway. Live incoming messages should now be delivered, and we are working on delivering the backlog of impacted messages. Aug <var data-var='date'>13</var>, <var data-var='time'>12:16</var> EDT Investigating - Some customers are currently experiencing issues receiving incoming text messages. We're aware and actively investigating. You don't need to do anything on your end.

Incoming Text Messaging Interruptions

Jul <var data-var='date'> 8</var>, <var data-var='time'>16:27</var> EDT Resolved - This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account. You can contact us at pet-support@daysmart.com (Pet customers) or beauty-support@daysmart.com (Spa, Salon, and Body Art customers), or start a chat from within your software. Thanks for your patience while we worked through this. Jun <var data-var='date'>22</var>, <var data-var='time'>14:24</var> EDT Update - We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected Jun <var data-var='date'>16</var>, <var data-var='time'>10:35</var> EDT Identified - We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience. Jun <var data-var='date'>16</var>, <var data-var='time'>09:41</var> EDT Investigating - We are currently investigating an issue that is affecting the Messaging Service for some accounts

Messaging Service not Sending Messages

Jun <var data-var='date'> 9</var>, <var data-var='time'>13:42</var> EDT Resolved - We have corrected all accounts that may have experienced an issue with our Messaging partner and the Messaging Service should be working as intended. If you are still experiencing issues please reach out to our support team and they would be happy to look into those with you. Thank you for your patience and we apologize for the inconvenience. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:25</var> EDT Identified - We are aware of a messaging issue that is effecting some accounts and have identified the issue. We are currently working with our Messaging partner to return service to those accounts.

Messaging Disruption

May <var data-var='date'>11</var>, <var data-var='time'>11:29</var> EDT Resolved - We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience. May <var data-var='date'>11</var>, <var data-var='time'>10:06</var> EDT Monitoring - The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports. May <var data-var='date'>11</var>, <var data-var='time'>09:34</var> EDT Investigating - We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.

Remote Access Login Issues

Apr <var data-var='date'>21</var>, <var data-var='time'>16:16</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>15:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>13:34</var> EDT Identified - An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible. Apr <var data-var='date'>21</var>, <var data-var='time'>13:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>13:07</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>13:04</var> EDT Investigating - We are experiencing an issue affecting customer access to the application. Our team is actively investigating and working to restore access as quickly as possible.

Time Out Error Issues

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:37</var> EDT Resolved - The issue with receiving errors was identified and rolled back. The issue is resolved and the software should now function as normal. If you have any issues, please reach out to our support Apr <var data-var='date'> 9</var>, <var data-var='time'>09:47</var> EDT Identified - We have been receiving reports of Application Errors within the software. We are currently looking into this but in many cases logging out and back in, as well as clearing browser cache and cookies, has resolved the issue. We will continue to monitor and update here as needed and work on resolving the issue

Software Application Errors

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:47</var> EST Resolved - Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved Jan <var data-var='date'> 9</var>, <var data-var='time'>15:58</var> EST Monitoring - Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/ Jan <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> EST Investigating - Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/

Service Provider is Down - Software Support

Dec <var data-var='date'>29</var>, <var data-var='time'>13:09</var> EST Resolved - Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service Dec <var data-var='date'>18</var>, <var data-var='time'>09:50</var> EST Monitoring - Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues. Dec <var data-var='date'>18</var>, <var data-var='time'>09:26</var> EST Investigating - We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause Dec <var data-var='date'>16</var>, <var data-var='time'>16:33</var> EST Monitoring - On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low Nov <var data-var='date'>25</var>, <var data-var='time'>11:24</var> EST Identified - Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release Nov <var data-var='date'>17</var>, <var data-var='time'>13:21</var> EST Investigating - We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms

Remote Access Connection Issues

Dec <var data-var='date'>22</var>, <var data-var='time'>14:09</var> EST Resolved - The issues of Cloud site errors and not being able to log in are now resolved. If you are still experiencing issues logging in, please clear your cache and cookies for your browser. Dec <var data-var='date'>22</var>, <var data-var='time'>13:28</var> EST Investigating - We are currently experiencing issues with the Cloud website and logging or directing to the site. When reaching the site you may see an error regarding an XML file. We are investigating the issue and will provide updates as we know more

Cloud Login Issues

Nov <var data-var='date'>20</var>, <var data-var='time'>18:25</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>18:13</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>11:54</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>20</var>, <var data-var='time'>10:49</var> EST Investigating - We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect

Nov <var data-var='date'>20</var>, <var data-var='time'>09:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>19</var>, <var data-var='time'>09:54</var> EST Scheduled - We’ll be performing planned maintenance on 11/19 beginning at 9pm EST through 11pm EST. Brief service interruptions may occur during the maintenance window and into the morning of 11/19.

Scheduled Maintenance

Nov <var data-var='date'>19</var>, <var data-var='time'>09:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>18</var>, <var data-var='time'>11:48</var> EST Scheduled - We’ll be performing planned maintenance on 11/18 beginning at 9pm EST. Brief service interruptions may occur during the maintenance window and into the morning of 11/19.

Nov <var data-var='date'>13</var>, <var data-var='time'>17:12</var> EST Resolved - Our teams have successfully completed a rollback and all services appear to be functioning normally Nov <var data-var='date'>13</var>, <var data-var='time'>16:52</var> EST Identified - Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues Nov <var data-var='date'>13</var>, <var data-var='time'>16:38</var> EST Investigating - We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue

Cloud Mobile and Web Login Issues

Nov <var data-var='date'>12</var>, <var data-var='time'>10:21</var> EST Resolved - Our teams have successfully rolled back the recent release and all systems appear to have recovered at this time Nov <var data-var='date'>12</var>, <var data-var='time'>10:12</var> EST Identified - We are currently aware of an issues that is affecting log in to the Cloud Mobile App and Browser platform. Our Product and Engineering teams have identified the problem and are currently working on a roll back to a recent release that took place this morning

Cloud Mobile App and Browser Login Issues

Nov <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> EST Resolved - Our teams have done some tuning regarding the Remote Access service on our end as well as released a new update for our Desktop users that will change how Remote Access works from the software. You can download this from our websites for your specific product or reach out to your Product's support team for assistance with installation if needed Oct <var data-var='date'>15</var>, <var data-var='time'>12:17</var> EDT Monitoring - Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues Oct <var data-var='date'> 1</var>, <var data-var='time'>09:36</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>10:34</var> EDT Update - The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct Sep <var data-var='date'>24</var>, <var data-var='time'>10:23</var> EDT Identified - The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct Sep <var data-var='date'>23</var>, <var data-var='time'>16:44</var> EDT Investigating - There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps

Some Users Experiencing Degraded Remote Access Functionality

Oct <var data-var='date'>21</var>, <var data-var='time'>11:22</var> EDT Resolved - AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident. Oct <var data-var='date'>20</var>, <var data-var='time'>10:44</var> EDT Monitoring - We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.

AWS Service Outage

Sep <var data-var='date'>23</var>, <var data-var='time'>12:52</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>16:34</var> EDT Monitoring - The issues with Marketing have been identified and a fix has been implemented. We are currently monitoring the issue Sep <var data-var='date'>17</var>, <var data-var='time'>16:53</var> EDT Investigating - We're currently experiencing an issue with our marketing system. Sending campaigns to your clients is temporarily unavailable. Our team is working hard to fix it as quickly as possible. Thank you for your patience.

Issue with sending Marketing Campaigns to Clients

Jul <var data-var='date'>22</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>13:42</var> EDT Monitoring - We are currently monitoring an issue that appears to be impacting the Remote Services (Website, Mobile, Online Booking).

Issue with Remote Services

May <var data-var='date'>27</var>, <var data-var='time'>16:40</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>10:41</var> EDT Monitoring - A fix has been implemented by the vendor and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>10:08</var> EDT Investigating - We are currently investigating an issue with portions of our application not working as intended. This is due to an outage from an external vendor used within our application. We understand how inconvenient this is and we appreciate your patience and understanding as we work to restore our application to a normal state.

Application facing intermittent loading issues

May <var data-var='date'>13</var>, <var data-var='time'>15:22</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:56</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>13</var>, <var data-var='time'>14:52</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>14:24</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>14:18</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>14:12</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>14:10</var> EDT Investigating - We are currently investigating an issue that is causing an outage with the application.

Application is Down

Apr <var data-var='date'>28</var>, <var data-var='time'>18:00</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>17:13</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>15:09</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>15:08</var> EDT Investigating - We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.

Issues with Checkout and Appointments

Apr <var data-var='date'>28</var>, <var data-var='time'>15:04</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>10:48</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>10:35</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> EDT Investigating - There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.

Issues with logging into accounts

Apr <var data-var='date'>17</var>, <var data-var='time'>08:18</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>14:52</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>11:43</var> EDT Investigating - We are currently experiencing issues with the text message services. Our teams are actively working towards a resolution.

Text Messaging service interruption

Mar <var data-var='date'>24</var>, <var data-var='time'>09:45</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>22:26</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>22:02</var> EDT Identified - We’re experiencing an issue with emails not being sent as expected. We have identified the issue and are working on resolving the issue.

Is DaySmart down?

DaySmart status is UP

Lastest published events

Service Interruption

Incoming Text Messaging Interruptions

Messaging Service not Sending Messages

DaySmart Services, Components and Regions

Recent DaySmart events

Service Interruption

Incoming Text Messaging Interruptions

Messaging Service not Sending Messages

Messaging Disruption

Remote Access Login Issues

Time Out Error Issues