Aug <var data-var='date'>18</var>, <var data-var='time'>14:44</var> UTC Resolved - The fix is now deployed to all the Prod environments and Generative AI Playground is now working as expected. Aug <var data-var='date'>18</var>, <var data-var='time'>13:56</var> UTC Update - Engineering has implemented a fix and is currently working on deploying it across the Production clusters. Aug <var data-var='date'>18</var>, <var data-var='time'>12:20</var> UTC Identified - Codespace session in the Generative AI Playground fails due to a validation error. Engineering is working on creating a fix.

Codespace Session Validation Failure in Generative AI Playground

Jul <var data-var='date'>24</var>, <var data-var='time'>18:42</var> UTC Resolved - Engineering team observed that the Vector Database creation is operational across all DataRobot MTS environments. The incident is Resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>17:44</var> UTC Monitoring - Engineering team has applied the fix and Vector Database creation is operational now. The team is monitoring the situation. Jul <var data-var='date'>24</var>, <var data-var='time'>17:32</var> UTC Investigating - The DataRobot Engineering team observed issues while creating a DataRobot hosted Vector Database. Currently, this is affecting all the DataRobot MTS environments and engineering is investigating the root cause.

Issues with Vector Database Creation

Jul <var data-var='date'> 2</var>, <var data-var='time'>13:37</var> UTC Resolved - The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:20</var> UTC Identified - The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region.  Mitigations were applied and the team is verifying the fix stabilized the service. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:03</var> UTC Investigating - We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.

Issues with prediction requests against custom model deployments

Jun <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>16:19</var> UTC Scheduled - DataRobot is performing an infrastructure maintenance on Managed US AI Cloud (app.datarobot.com) on June 24th, 2026, between 3:00 PM and 9:00 PM UTC. During this window, users may experience intermittent disruptions to model monitoring features (creating new deployments, temporary unavailability of model monitoring statistics, delays in predictions statistics processing). Normal service is anticipated to resume by the end of the scheduled maintenance window. Please reach out to support@datarobot.com if you have any questions.

Managed US AI Cloud Model Monitoring Planned Maintenance

Jun <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>16:36</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> UTC Scheduled - DataRobot is performing an infrastructure maintenance on Managed EU AI Cloud (app.eu.datarobot.com) on June 17th, 2026, between 2:00 PM and 6:00 PM UTC. During this window, users may experience intermittent disruptions to model monitoring features (creating new deployments, temporary unavailability of model monitoring statistics, delays in predictions statistics processing). Normal service is anticipated to resume by the end of the scheduled maintenance window. Please reach out to support@datarobot.com if you have any questions.

Managed EU AI Cloud Model Monitoring Planned Maintenance

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>14:40</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>19</var>, <var data-var='time'>14:26</var> UTC Scheduled - DataRobot is performing an infrastructure maintenance on Managed Japan AI Cloud (app.jp.datarobot.com) on June 3rd, 2026, between 5:00 PM and 9:00 PM UTC. During this window, users may experience intermittent disruptions to model monitoring features (creating new deployments, temporary unavailability of model monitoring statistics, delays in predictions statistics processing). Normal service is anticipated to resume by the end of the scheduled maintenance window. Please reach out to support@datarobot.com if you have any questions.

Managed Japan AI Cloud Model Monitoring Planned Maintenance

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:29</var> UTC Resolved - A fix has been deployed to production and the issue is now resolved. All systems are operating normally. May <var data-var='date'>29</var>, <var data-var='time'>15:20</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>29</var>, <var data-var='time'>14:38</var> UTC Monitoring - The remediation script has been deployed and Engineering is actively monitoring the situation. Batch jobs may take longer than usual to show as completed until a permanent fix is rolled out in the next production deployment. May <var data-var='date'>29</var>, <var data-var='time'>10:22</var> UTC Update - The affected jobs have been resolved and the issue is mitigated. Engineering is actively working on a permanent fix and testing is currently underway May <var data-var='date'>29</var>, <var data-var='time'>08:37</var> UTC Identified - Batch jobs that are currently in the queue are completed successfully; however, their completion status is not being updated correctly. As a temporary workaround, we are manually marking these jobs as completed while we work on implementing a solution.

Batch Jobs queued up in US MTS

May <var data-var='date'>28</var>, <var data-var='time'>09:47</var> UTC Resolved - Feature drift statistics processing has been restored to normal. All metrics are now up to date. No data was lost. May <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC Identified - Feature drift statistics are currently experiencing a processing delay of approximately 1 hour. No data has been lost, and all metrics will reflect accurate values once processing catches up. Our team is actively working to resolve this.

Delay in Feature Drift Statistics Processing

May <var data-var='date'>26</var>, <var data-var='time'>06:18</var> UTC Resolved - Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved. May <var data-var='date'>26</var>, <var data-var='time'>06:04</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>26</var>, <var data-var='time'>06:01</var> UTC Monitoring - Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained. May <var data-var='date'>26</var>, <var data-var='time'>05:09</var> UTC Investigating - We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.

Customers Experiencing Errors with New Custom Model Creation.

May <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> UTC Resolved - Engineering confirmed the issue is resolved and all services are restored. May <var data-var='date'> 8</var>, <var data-var='time'>13:40</var> UTC Monitoring - Engineering resolved the underlying issue with workload scheduling and is monitoring the cluster. May <var data-var='date'> 8</var>, <var data-var='time'>05:45</var> UTC Update - We are continuing to experience issues launching new workloads for Custom Models and Custom Applications in US Production. This is connected to an ongoing AWS outage. Our team is exploring multiple mitigation options. May <var data-var='date'> 8</var>, <var data-var='time'>05:30</var> UTC Identified - We are continuing to experience issues launching new workloads for Custom Models and Custom Applications in US Production. This is connected to an ongoing AWS outage. Our team is exploring multiple mitigation options. May <var data-var='date'> 8</var>, <var data-var='time'>00:15</var> UTC Monitoring - We are currently experiencing intermittent service issues in US Production, which are primarily affecting the launch of new workloads for Notebooks, Custom models, and Custom Applications. This issue does not impact existing workloads. This disruption is strongly correlated with an ongoing AWS Availability Zone outage (https://health.aws.amazon.com/health/status), causing resource allocation failures. The team is actively monitoring the situation and tracking updates from AWS.

Widespread intermittent service issues for new workloads in US Production

Apr <var data-var='date'>10</var>, <var data-var='time'>13:04</var> UTC Resolved - Engineering has implemented the required fixes to resolve the elevated error rates. Services are now operating normally, and no further user impact has been observed. The team will continue to monitor the system to ensure stability. The incident is now considered contained. Apr <var data-var='date'>10</var>, <var data-var='time'>11:31</var> UTC Update - Engineering has applied changes to mitigate the elevated error rates. Services are now operating normally. We are continuing to monitor the system while investigating the cause of the issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>22:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>21:56</var> UTC Investigating - We're experiencing an elevated level of errors and are currently looking into the issue.

Elevated Errors on Managed AI Cloud

Apr <var data-var='date'>10</var>, <var data-var='time'>11:01</var> UTC Resolved - Engineering has applied the required infrastructure configuration changes. The service is operating normally and no further user impact is observed. Engineering will continue monitoring cluster health to ensure stability. The incident is now marked as Contained. Apr <var data-var='date'>10</var>, <var data-var='time'>10:24</var> UTC Monitoring - Processing actual messages on JP MTS is delayed due to autoscaling malfunction. Engineering scaled up the deployment to alleviate the issue. Root cause mitigation in progress

Delay in processing actual messages

Mar <var data-var='date'>31</var>, <var data-var='time'>08:53</var> UTC Resolved - Quay.io functionality has been restored and DataRobot environments are fully stabilized. Mar <var data-var='date'>30</var>, <var data-var='time'>20:44</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>20:43</var> UTC Identified - Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform. Engineering is currently monitoring the situation.

Degraded Performance on DataRobot MTS due to Quay outage

Mar <var data-var='date'>17</var>, <var data-var='time'>18:32</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>18:31</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>11</var>, <var data-var='time'>20:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>20:05</var> UTC Investigating - We are currently investigating this issue.

Intermittent UI disruptions on Managed AI Cloud

Mar <var data-var='date'>13</var>, <var data-var='time'>18:43</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>17:49</var> UTC Investigating - We are experiencing performance degradation on Managed AI Cloud.

Performance Degradation on Managed AI Cloud

Mar <var data-var='date'>11</var>, <var data-var='time'>16:41</var> UTC Resolved - The mitigation implemented by Engineering has resolved the Kubernetes network issue, and the incident is now contained. Mar <var data-var='date'>11</var>, <var data-var='time'>15:19</var> UTC Monitoring - The mitigation implemented by Engineering has improved the network issue. The team is continuing to monitor the environment to ensure full recovery. Mar <var data-var='date'>11</var>, <var data-var='time'>15:06</var> UTC Identified - Engineering has identified the root cause of the problem and a mitigation is put in place. Mar <var data-var='date'>11</var>, <var data-var='time'>14:36</var> UTC Investigating - DataRobot is experiencing network issue related to Kubernetes in US Cluster. This will have impact on model deployment and predictions. Engineering is investigating the root cause.

Network issue related to Kubernetes in US cluster

Feb <var data-var='date'>18</var>, <var data-var='time'>21:19</var> UTC Resolved - This incident is now resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>21:04</var> UTC Investigating - Our engineering team has found the the Quay outage currently happening is causing degraded performance across the DataRobot platform.

Degraded Performance on the DataRobot MTS due to Quay outage

Feb <var data-var='date'>17</var>, <var data-var='time'>15:55</var> UTC Resolved - Rollback of the JP cluster to the previous version is complete and the problem has been mitigated. Feb <var data-var='date'>17</var>, <var data-var='time'>15:48</var> UTC Identified - LLM blueprints deployments can not be created in JP MTS environment. Engineering is rolling back JP cluster to previous version to mitigate the issue.

LLM blueprints deployments cannot be created

Feb <var data-var='date'>16</var>, <var data-var='time'>12:49</var> UTC Resolved - New version of Agentic application template is released, the issue is resolved Feb <var data-var='date'>16</var>, <var data-var='time'>11:35</var> UTC Identified - Agent application template is affected with the recent moderations library upgrade, fix is identified and mitigation is in progress.

Agent Application Template Impacted After Moderations Library Upgrade.

Feb <var data-var='date'>13</var>, <var data-var='time'>21:31</var> UTC Resolved - The incident has now been resolved. All services are now operational. Feb <var data-var='date'>13</var>, <var data-var='time'>20:39</var> UTC Investigating - We are observing issues on DataRobot US MTS environment. Users may experience degraded performance using APIs and data ingest services. The engineering team is currently investigating the root cause.

Degraded Performance on the DataRobot US MTS

Jan <var data-var='date'>22</var>, <var data-var='time'>14:19</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>18:16</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 8</var>, <var data-var='time'>18:15</var> UTC Monitoring - Some customers have reported issue connecting to DataRobot. Please do a hard refresh of your browser by clearing the cache and this should fix the problem. As always let us know if it continue to have issue connecting to DataRobot after clearing the cache.

Problem connecting to DataRobot due to client browser caching

Dec <var data-var='date'>29</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> UTC Scheduled - DataRobot is performing an infra maintenance on app.datarobot.com, app.eu.datarobot.com and app.jp.datarobot.com. During this time, some users might experience intermittent interruptions with DataRobot LLM Gateway OpenAI models. Please reach out to support@datarobot.com if you have any questions.

DataRobot LLM Gateway OpenAI models. Planned Maintenance

Dec <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC Resolved - Between 16:50 UTC and 17:09 UTC, one of external providers(DockerHub) had an outage that might have caused temporary delays in starting platform workloads. The issue has been resolved and normal operations have resumed. Engineering is continuing to monitor the system.

Degraded Platform Performance Due to Docker Hub Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:35</var> UTC Resolved - The engineering team has confirmed recovery across all MTS and STS environments. No further updates are expected. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:09</var> UTC Monitoring - Between 09:04 UTC and 09:17 UTC, one of external providers(DockerHub) had an outage that might have caused temporary delays in starting platform workloads. The issue has been resolved and normal operations have resumed. Engineering is continuing to monitor the system.

Nov <var data-var='date'>27</var>, <var data-var='time'>08:26</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>19:26</var> UTC Update - Our team has deployed a fix for the issue. All the MTS environments are currently operational. Nov <var data-var='date'>26</var>, <var data-var='time'>14:04</var> UTC Update - Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress. Nov <var data-var='date'>26</var>, <var data-var='time'>13:30</var> UTC Update - Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. Nov <var data-var='date'>26</var>, <var data-var='time'>13:28</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>26</var>, <var data-var='time'>10:30</var> UTC Identified - Engineering team has identified the issue and hotfix is being applied to all MTS envs Nov <var data-var='date'>26</var>, <var data-var='time'>07:17</var> UTC Investigating - Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.

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Lastest published events

Codespace Session Validation Failure in Generative AI Playground

Issues with Vector Database Creation

Issues with prediction requests against custom model deployments

DataRobot Services, Components and Regions

Recent DataRobot events

Codespace Session Validation Failure in Generative AI Playground

Issues with Vector Database Creation

Issues with prediction requests against custom model deployments

Managed US AI Cloud Model Monitoring Planned Maintenance

Managed EU AI Cloud Model Monitoring Planned Maintenance

Managed Japan AI Cloud Model Monitoring Planned Maintenance