Oct <var data-var='date'>28</var>, <var data-var='time'>14:28</var> EDT Resolved - All Tekion schedule integrations have been re-enabled and are working correctly. Oct <var data-var='date'>28</var>, <var data-var='time'>13:08</var> EDT Monitoring - Tekion seems to be responding successfully again. We have enabled Tekion integration back for a handful of dealerships and are currently monitoring. So far the DSH schedules page has been loading correctly and we have had successful autobookings too. If things continue to run smoothly, we will enable the rest of the Tekion dealerships this afternoon and send a follow up update. Oct <var data-var='date'>28</var>, <var data-var='time'>08:40</var> EDT Update - We are continuing to work with Tekion to resolve the issue impacting service scheduling integration. We will share updates here once more information is available. Oct <var data-var='date'>27</var>, <var data-var='time'>13:56</var> EDT Identified - Tekion has identified the root cause of the service scheduling integration issue and is working on a resolution. We will continue to monitor their progress and provide updates as they become available. Oct <var data-var='date'>27</var>, <var data-var='time'>10:54</var> EDT Investigating - We are investigating an issue impacting the Tekion service scheduling integration. All other service scheduling integrations are operating normally. We will provide updates here as they become available.

Partial DSH Service Scheduling Integration Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>13:10</var> EDT Resolved - There was a problem with services provided by a third-party. Those issues have been resolved and all ServicePulse pages are working normally. We'll continue to monitor and provide an update here if there are any further issues. Jul <var data-var='date'>18</var>, <var data-var='time'>12:13</var> EDT Investigating - We are currently investigating intermittent errors when loading the DSH Analytics page in ServicePulse. Users may experience loading failures or timeouts when accessing this feature. We will provide updates as more information becomes available.

Intermittent Errors Loading DSH Analytics

Feb <var data-var='date'>18</var>, <var data-var='time'>11:04</var> EST Resolved - ServicePulse is operating normally and all services are stable. Feb <var data-var='date'>18</var>, <var data-var='time'>09:37</var> EST Monitoring - We have identified the source of the problem and ServicePulse is currently running normally. We will continue to monitor to ensure the service is stable. Feb <var data-var='date'>18</var>, <var data-var='time'>09:06</var> EST Investigating - We are currently experiencing degraded performance on our ServicePulse solution.

Degraded Performance with ServicePulse

Dec <var data-var='date'>19</var>, <var data-var='time'>17:02</var> EST Resolved - We have confirmed that Tekion services have been restored and all service scheduling integrations are performing as expected. Dec <var data-var='date'>19</var>, <var data-var='time'>14:34</var> EST Identified - We have confirmed that the issue is related to Tekion services. We have contacted Tekion to make them aware of the problem. We will provide an update once their services are restored or when additional information becomes available. Dec <var data-var='date'>19</var>, <var data-var='time'>13:54</var> EST Investigating - We are currently experiencing an issue with customers that have appointment scheduling integration with Tekion. We are investigating the issue and will provide an update once more information is available.

Appointment Scheduling with Tekion Integration

Mar <var data-var='date'>17</var>, <var data-var='time'>18:23</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>18:22</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>15:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>10:13</var> EDT Scheduled - We will be performing scheduled database maintenance. During this time, ServicePulse will be unavailable.

Scheduled Database Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>20:34</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>12:34</var> EDT Scheduled - We will be performing server maintenance on 9/24 from 6:00 PM EDT until 10:00 PM EDT. During this time the ServicePulse application be intermittently unavailable.

Scheduled Server Maintenance

Jun <var data-var='date'>13</var>, <var data-var='time'>17:51</var> EDT Resolved - The AWS service outage has been resolved and all DataClover products are functioning normally. Jun <var data-var='date'>13</var>, <var data-var='time'>15:39</var> EDT Identified - DataClover utilizes Amazon Web Services (AWS) for application infrastructure. AWS is currently experiencing problems with its services that are also impacting the performance and availability of DataClover products. Once AWS services have been restored, we will evaluate the status of the DataClover products and restore those to normal operations as quickly as possible.

AWS Service Outage

Jul <var data-var='date'>29</var>, <var data-var='time'>09:14</var> EDT Resolved - We confirmed with our cloud infrastructure provider that there were service issues on their side that caused this problem. Those issues are resolved, and all services are running normally. Jul <var data-var='date'>28</var>, <var data-var='time'>10:12</var> EDT Monitoring - The intermittent errors we were experiencing with Dealer Service Hub and E-Shop are no longer occurring, and both applications are performing normally. We will continue to monitor the applications and are continuing our investigation into the root cause of the problem. Jul <var data-var='date'>27</var>, <var data-var='time'>14:11</var> EDT Investigating - We are experiencing intermittent errors when loading Dealer Service Hub and E-Shop pages. We are investigating the problem and will provide more updates as they are available.

Degraded Dealer Service Hub Performance

Dec <var data-var='date'> 8</var>, <var data-var='time'>22:15</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>16:12</var> EST Scheduled - We will be performing scheduled maintenance on the Service Pulse platform. Service Pulse will be unavailable during this time.

Service Pulse Maintenance

Dec <var data-var='date'> 7</var>, <var data-var='time'>20:13</var> EST Resolved - We have confirmed the incident has been resolved and all affected solutions are fully operational. Dec <var data-var='date'> 7</var>, <var data-var='time'>19:12</var> EST Update - We continue to experience degraded performance with our DealerServiceHUB platform. The ServicePulse solution is available and operational. Dec <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 7</var>, <var data-var='time'>13:14</var> EST Monitoring - DataClover utilizes multiple AWS services within our suite of products. Due to an ongoing AWS outage, we are experiencing intermittent errors and availability within our products. We anticipate that our product performance will return to normal as AWS restores its services. We will provide updates as they become available.

Impact of Ongoing AWS Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> EST Scheduled - Service Pulse will be unavailable while we perform scheduled server maintenance

Aug <var data-var='date'>31</var>, <var data-var='time'>08:06</var> EDT Resolved - The DataClover team performed a routine code deployment to implement new application features and enhancements. During the deployment, a conflict occurred with running processes resulting in database locks. This caused Service Pulse to become unresponsive. Users were unable to connect to the application during this time. Internal monitoring processes alerted the team of the issue within minutes of the deployment. The team was able to investigate and resolve the issue by 9:00 am.

Post-deployment Service Outage

Aug <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>15:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>14:42</var> EDT Scheduled - We will be performing database maintenance at this time. Dealer Marketing Hub applications including Service Pulse will be unavailable for periods of time during the maintenance window.

Database Maintenance

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:51</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> EDT Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'> 1</var>, <var data-var='time'>13:18</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 1</var>, <var data-var='time'>13:17</var> EDT Scheduled - Service Pulse and related APIs will be unavailable while we perform scheduled database upgrades.

Database Maintenace

Feb <var data-var='date'> 6</var>, <var data-var='time'>12:45</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> EST Scheduled - We are currently performing database maintenance. Applications may be temporarily unavailable during this time

Is DataClover down?

DataClover status is UP

Lastest published events

Partial DSH Service Scheduling Integration Outage

Intermittent Errors Loading DSH Analytics

Degraded Performance with ServicePulse

DataClover Services, Components and Regions

Recent DataClover events

Partial DSH Service Scheduling Integration Outage

Intermittent Errors Loading DSH Analytics

Degraded Performance with ServicePulse

Appointment Scheduling with Tekion Integration

Scheduled Database Maintenance

Scheduled Server Maintenance