May <var data-var='date'>22</var>, <var data-var='time'>09:15</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>10:18</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>10:08</var> CDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>09:07</var> CDT Investigating - We are currently investigating an issue impacting Agent connectivity in our US-SouthEast (ATL) Region.

ControlOne partial service degradation in the US-SouthEast (ATL) Region

May <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> CDT Scheduled - We are notifying you of scheduled upstream network maintenance that may impact a subset of customers during the maintenance window below. Maintenance Window Start: Thursday, May 7, 2026, 10:00 PM CDT End: Friday, May 8, 2026, 4:00 AM CDT Our upstream data center provider will be performing core network infrastructure maintenance affecting portions of the Dallas/Waco network region. During this window, some customers may experience intermittent network reconvergence, increased latency, packet loss, or brief service interruptions. The upstream provider has advised that there may be up to two interruptions of up to 10 minutes each, though the total impact could be longer depending on the complexity of the work. Potential Impact A subset of customers may experience intermittent issues with: Phone registration Inbound or outbound calls Call audio quality One-way audio Temporary call failures No action is required from customers at this time. Our engineering team will monitor the environment throughout the maintenance window and will take action as needed to minimize customer impact. We will provide updates if we observe customer-impacting issues or if the maintenance window is extended.

UCaaS: Scheduled Network Maintenance Notice – Potential Service Impact

May <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>16:52</var> CDT Scheduled - Cytracom will perform scheduled maintenance for capacity enhancements in the US-Southwest (LAX) region from 9pm to 1am PT. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.

ControlOne US-Southwest (LAX) Scheduled Maintenance

Apr <var data-var='date'>27</var>, <var data-var='time'>23:09</var> CDT Completed - This schedule maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>17:05</var> CDT Scheduled - We will be performing rolling server configuration update to subset of our media servers during this period. We don't expect any service disruption during this update.

UCaaS: Schedule Maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>10:44</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>07:54</var> CDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>23</var>, <var data-var='time'>07:47</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>07:36</var> CDT Investigating - We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

ControlOne API + Management portal increased load times.

Apr <var data-var='date'>22</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>10:58</var> CDT Scheduled - Cytracom will perform scheduled maintenance to the power distribution in the US-Southwest (LAX) region from 9pm to 11pm PT. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.

Apr <var data-var='date'>17</var>, <var data-var='time'>21:45</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>19:16</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>17:51</var> CDT Investigating - Cytracom Engineering has identified an issue impairing outbound calls for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.

UCaaS Voice Services Impairment

Apr <var data-var='date'>15</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>08:13</var> CDT Scheduled - Cytracom will be performing scheduled maintenance in the US-Northwest (SEA) region on Wed, April 15th from 1am-3am PT.   ControlOne Agents and Bridges may experience loss of connectivity for 10-15 min during this window. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.

ControlOne US-Northwest (SEA) Scheduled Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:13</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CDT Monitoring - Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.

UCaaS: Desktop App

Apr <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> CDT Resolved - The issue affecting a limited number of D2 devices related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated. All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:55</var> CDT Monitoring - A limited number of D2 devices experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types. The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>10:27</var> CDT Identified - A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.

UCaaS: Call Parking Issue for small subset of D2 devices

Apr <var data-var='date'> 2</var>, <var data-var='time'>19:41</var> CDT Resolved - This issue has been resolved and Management Portal is working without any further issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>14:39</var> CDT Monitoring - The service has been restarted. All management functions are operational, and the system is stable. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:19</var> CDT Investigating - We are investigating an issue impacting the UCaaS Management Portal.

UCaaS: Management Portal Outage

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:12</var> CDT Resolved - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:53</var> CDT Monitoring - The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence. We are continuing to monitor the stability of the service. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> CDT Investigating - The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal. Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.

UCaaS: Management Portal Unavailable

Mar <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>10:28</var> CDT Scheduled - We will be performing a rolling upgrade of the remaining voice servers during this maintenance window. During this time, a subset of customers may experience brief interruptions to inbound and outbound calls while the servers are rebooted.

UCaaS: Scheduled Maintenance

Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>17:11</var> CDT Scheduled - Cytracom will perform scheduled maintenance of capacity enhancements in the US-Southeast (ATL) region from 9pm to 1am ET. No impact to agent or bridge connectivity is expected; however, brief interruptions are possible.

Scheduled Network Maintenance – US-Southeast (ATL)

Mar <var data-var='date'>25</var>, <var data-var='time'>13:35</var> CDT Resolved - Resolved: The upstream routing issue appears resolved. Call completion is operating within normal thresholds. Root cause is under investigation. Mar <var data-var='date'>25</var>, <var data-var='time'>13:05</var> CDT Monitoring - The upstream routing issue has been resolved. We are observing normal call completion rates across affected routes. Mar <var data-var='date'>25</var>, <var data-var='time'>12:59</var> CDT Investigating - We are experiencing intermittent network disruptions impacting call completion. We are currently investigating the issue.

UCaaS: Voice Traffic Impacted

Mar <var data-var='date'>24</var>, <var data-var='time'>23:14</var> CDT Completed - The schedule maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>07:06</var> CDT Scheduled - We will be performing a planned server upgrade during this maintenance window. During this time customers may experience brief interruptions to inbound and outbound calls.

UCaaS: Infrastructure Maintenance

Mar <var data-var='date'>20</var>, <var data-var='time'>15:48</var> CDT Resolved - There are no observed reports of outbound/inbound call failures. This issue is now resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>13:45</var> CDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>20</var>, <var data-var='time'>11:39</var> CDT Monitoring - A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service. We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence. Mar <var data-var='date'>20</var>, <var data-var='time'>10:19</var> CDT Investigating - We are investigating a partial outbound call failure for a subset of customers.

UCaaS: Partial Outbound Call Failures

Mar <var data-var='date'>20</var>, <var data-var='time'>09:53</var> CDT Resolved - This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly. Mar <var data-var='date'>20</var>, <var data-var='time'>09:35</var> CDT Monitoring - A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly. Mar <var data-var='date'>20</var>, <var data-var='time'>08:59</var> CDT Investigating - We are experiencing partial inbound/outbound call failures. We are currently investigating.

UCaaS: Partial Inbound Call Failure

Mar <var data-var='date'>17</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>06:42</var> CDT Scheduled - We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.

UCaaS: Routine Maintenance

Mar <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>13:23</var> CDT Scheduled - We will be performing a planned server upgrade during this maintenance window. A small percentage of customers (approximately 2–3%) may experience brief interruptions to inbound and outbound calls.

Mar <var data-var='date'>13</var>, <var data-var='time'>00:30</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>16:34</var> CDT Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northwest (SEA) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.

ControlOne US-Northwest (SEA) Region Capacity Improvements

Mar <var data-var='date'>12</var>, <var data-var='time'>23:30</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:46</var> CST Scheduled - Engineers will be performing capacity improvements for underlying components in the US-Northeast (EWR) Region. Agent and bridge connectivity is not expected to be impacted during this maintenance. If you have any questions or need assistance, our support team is available 24/7 at support@cytracom.com or 877-411-2987.

ControlOne US-Northeast (EWR) Region Capacity Improvements

Mar <var data-var='date'> 6</var>, <var data-var='time'>16:24</var> CST Resolved - This issue has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>15:54</var> CST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 6</var>, <var data-var='time'>15:52</var> CST Monitoring - From our monitoring and telemetry data the issue appears to be resolved and call completion rates are in the normal range. Mar <var data-var='date'> 6</var>, <var data-var='time'>15:23</var> CST Update - We are continue to investigate the issue. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:46</var> CST Investigating - Some of the inbound / outbound calls from our system experiencing intermittent failures. We are currently trying to identify the root cause.

UCaaS: Intermittent Inbound / Outbound Call Failures

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> CST Resolved - All inbound calls are working. Mar <var data-var='date'> 3</var>, <var data-var='time'>09:17</var> CST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 3</var>, <var data-var='time'>09:04</var> CST Monitoring - We identified an issue with our connecting carrier affecting inbound calls. The carrier has deployed a fix, and inbound calls are now functioning normally. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:38</var> CST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> CST Investigating - We are currently investigating a higher number of inbound call failures that may impact subset our customers.

UCaaS: Inbound Call Failures Impacting Subset of Customers

Mar <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>09:33</var> CST Scheduled - Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers. Starting March 1, 2026, accounts will be migrated to the new environment in phased groups. What you need to know: • If you are not using ControlOne: To ensure uninterrupted service, please whitelist the following IP ranges: 64.58.110.0/23 (64.58.110.1 – 64.58.111.254)3.208.72.128/27 (3.208.72.128 – 3.208.72.158) • If you are using ControlOne: No action is required. All necessary configuration updates will be applied automatically Please email support@cytracom.com should you have any questions or need assistance.

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Lastest published events

ControlOne partial service degradation in the US-SouthEast (ATL) Region

UCaaS: Scheduled Network Maintenance Notice – Potential Service Impact

ControlOne US-Southwest (LAX) Scheduled Maintenance

Cytracom Services, Components and Regions

Recent Cytracom events

ControlOne partial service degradation in the US-SouthEast (ATL) Region

UCaaS: Scheduled Network Maintenance Notice – Potential Service Impact

ControlOne US-Southwest (LAX) Scheduled Maintenance

UCaaS: Schedule Maintenance

ControlOne API + Management portal increased load times.

ControlOne US-Southwest (LAX) Scheduled Maintenance

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Is Cytracom down?

Cytracom status is UP

Lastest published events

ControlOne partial service degradation in the US-SouthEast (ATL) Region

UCaaS: Scheduled Network Maintenance Notice – Potential Service Impact

ControlOne US-Southwest (LAX) Scheduled Maintenance

Cytracom Services, Components and Regions

Recent Cytracom events

ControlOne partial service degradation in the US-SouthEast (ATL) Region

UCaaS: Scheduled Network Maintenance Notice – Potential Service Impact

ControlOne US-Southwest (LAX) Scheduled Maintenance

UCaaS: Schedule Maintenance

ControlOne API + Management portal increased load times.

ControlOne US-Southwest (LAX) Scheduled Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!