Oct <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:34</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:51</var> CDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:27</var> CDT Investigating - We have identified an issue causing a partial service degradation for a subset of customers in the [US-SouthEast] region. ControlOne Agents may experience intermittent connectivity or "Retrying" status

ControlOne partial service degradation in the [US-SouthEast ATL] Region

Oct <var data-var='date'> 2</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>23:16</var> CDT Scheduled - We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-Southeast (ATL) Scheduled Maintenance

Sep <var data-var='date'>26</var>, <var data-var='time'>00:39</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>00:22</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>25</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>12:05</var> CDT Scheduled - Scheduled maintenance will take place in our Midwest (ORD) region on Friday, September 25, beginning after 11:00 PM CT to replace infrastructure hardware. ControlOne services in the ORD region will be unavailable for approximately 60–90 minutes during the maintenance window. Following completion, our team will validate service restoration and monitor the environment to ensure systems are operating normally.

ControlOne – Midwest (ORD) Regional Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>05:30</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>02:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>02:25</var> CDT Scheduled - We will be performing maintenance in the US-Midwest (ORD-Chicago) region. During the maintenance window customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-Midwest (ORD) Scheduled Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>12:30</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>09:13</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>08:25</var> CDT Investigating - We are currently investigating service degradation in the US-Midwest (ORD) Region, affecting connectivity for a subset of customers.

ControlOne service degradation in the US-Midwest (ORD) Region

Sep <var data-var='date'>22</var>, <var data-var='time'>18:14</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>13:24</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>13:01</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>22</var>, <var data-var='time'>12:24</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>12:07</var> CDT Investigating - We are currently investigating a service degradation in the US-Midwest (ORD) Region impacting connectivity for a subset of customers.

Sep <var data-var='date'>21</var>, <var data-var='time'>03:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>22:54</var> CDT Scheduled - We will be performing scheduled maintenance in the US-NorthEast (EWR) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-NorthEast (EWR) Region Scheduled Maintenance

Sep <var data-var='date'>18</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>11:05</var> CDT Scheduled - We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

Sep <var data-var='date'> 6</var>, <var data-var='time'>00:05</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>22:39</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 5</var>, <var data-var='time'>22:24</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 5</var>, <var data-var='time'>22:09</var> CDT Investigating - We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

ControlOne API + Management Portal increased load times.

Sep <var data-var='date'> 4</var>, <var data-var='time'>03:45</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>23:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:06</var> CDT Scheduled - We will be performing scheduled maintenance in the US-NorthWest (SEA) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-NorthWest (SEA) Scheduled Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:49</var> CDT Monitoring - Our upstream carrier is observing expected calling behavior and will continue to monitor for stability. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:58</var> CDT Identified - We have identified the source of intermittent inbound call drops affecting a subset of customers. Our upstream voice carrier has confirmed a network incident causing packet loss on a portion of voice traffic. This is resulting in inbound calls intermittently failing to ring through or dropping shortly after connection. Our carrier is actively working to restore normal calling behavior, and we are closely monitoring call quality across affected accounts. We will provide updates as we have more information. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:08</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:49</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:48</var> CDT Investigating - We are currently investigating an issue affecting inbound calls for some customers. The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible. Outbound calling (unless routed through this provider) and other services are not currently impacted. We will provide additional updates as more information becomes available.

UCaaS: Intermittent Call Audio Issue

Sep <var data-var='date'> 3</var>, <var data-var='time'>07:54</var> CDT Resolved - A third-party fiber cut affecting multiple regional carrier network paths in Southern California has been repaired, and services have been restored. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:49</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> CDT Investigating - We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region. Some customers are experiencing higher than normal latency and intermittent connectivity.

ControlOne partial service degradation in the US-SouthWest (LAX) Region

Sep <var data-var='date'> 2</var>, <var data-var='time'>03:45</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> CDT Scheduled - We will be performing scheduled maintenance in the US-Southwest (LAX) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-Southwest (LAX) Scheduled Maintenance

Aug <var data-var='date'>28</var>, <var data-var='time'>18:36</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>13:00</var> CDT Monitoring - Impacted workloads have been rescheduled to alternate compute hosts and we are monitoring the results. The impacted hardware will undergo remediation actions for the affected physical components. Aug <var data-var='date'>28</var>, <var data-var='time'>12:29</var> CDT Investigating - We are currently investigating a partial service degradation in the US-Southeast (ATL) Region impacting bridge connectivity for a subset of customers.

ControlOne partial service degradation in US-SouthEast (ATL) region

Aug <var data-var='date'>28</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>23:23</var> CDT Scheduled - We will be performing scheduled maintenance in the US-NorthEast (EWR/NY/NJ) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-NorthEast (EWR/NY/NJ) Scheduled Maintenance

Aug <var data-var='date'>26</var>, <var data-var='time'>02:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>12:57</var> CDT Scheduled - We will be performing scheduled maintenance in the US-Midwest (ORD-Chicago) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

Aug <var data-var='date'>19</var>, <var data-var='time'>12:10</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>08:18</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>07:44</var> CDT Investigating - We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region impacting bridge connectivity for a subset of customers.

Aug <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>14:47</var> CDT Scheduled - We will be performing scheduled database maintenance on Saturday to upgrade our database infrastructure. During this maintenance window, the affected services may experience temporary downtime or limited availability. This may affect calls to and from mobile applications, as well as authentication-related functionality, including logging in to the application. Customers may be unable to access certain services while the maintenance is in progress. We expect service to be fully restored once the maintenance is complete. We will provide updates as the maintenance begins, progresses, and concludes. Thank you for your patience and understanding.

Database Maintenance – Scheduled Downtime

Aug <var data-var='date'>14</var>, <var data-var='time'>09:34</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>07:47</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>07:33</var> CDT Identified - We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.

ControlOne geolocation services degraded

Aug <var data-var='date'>14</var>, <var data-var='time'>01:45</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>22:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>22:37</var> CDT Scheduled - We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

Aug <var data-var='date'>14</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>22:40</var> CDT Scheduled - We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

ControlOne US-SouthCentral (DFW) Scheduled Maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>21:22</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>17:09</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>16:06</var> CDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>15:10</var> CDT Investigating - We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.

ControlOne site status reporting

Aug <var data-var='date'>11</var>, <var data-var='time'>14:47</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>11:55</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>08:29</var> CDT Investigating - We are currently investigating a partial service degradation in the US-Southeast (ATL) Region.

ControlOne partial service degradation in the US-Southeast (ATL) Region

Aug <var data-var='date'> 7</var>, <var data-var='time'>16:57</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:18</var> CDT Identified - We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to configuration changes more slowly than usual. The management portal may appear unresponsive until this clears.

ControlOne API + Management portal increased load times.

Aug <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:52</var> CDT Scheduled - We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.

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Lastest published events

ControlOne partial service degradation in the [US-SouthEast ATL] Region

ControlOne US-Southeast (ATL) Scheduled Maintenance

ControlOne – Midwest (ORD) Regional Maintenance

Cytracom Services, Components and Regions

Recent Cytracom events

ControlOne partial service degradation in the [US-SouthEast ATL] Region

ControlOne US-Southeast (ATL) Scheduled Maintenance

ControlOne – Midwest (ORD) Regional Maintenance

ControlOne US-Midwest (ORD) Scheduled Maintenance

ControlOne service degradation in the US-Midwest (ORD) Region

ControlOne service degradation in the US-Midwest (ORD) Region