Apr <var data-var='date'> 8</var>, <var data-var='time'>18:13</var> UTC Update - We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We appreciate your patience as we work to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:TBDApr <var data-var='date'> 8</var>, <var data-var='time'>17:25</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:TBD

Acceptance Devices  Service Disruption

Apr <var data-var='date'> 8</var>, <var data-var='time'>07:11</var> UTC Monitoring - The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24942903Apr <var data-var='date'> 8</var>, <var data-var='time'>06:44</var> UTC Identified - We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24942903Apr <var data-var='date'> 8</var>, <var data-var='time'>06:28</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24942903

Clearing and Settlement Disruption

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:04</var> UTC Resolved - The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC21911879Apr <var data-var='date'> 6</var>, <var data-var='time'>19:21</var> UTC Monitoring - Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC21911879

Alternative Payments Services - Service Disruption

Apr <var data-var='date'> 7</var>, <var data-var='time'>06:18</var> UTC Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24923854Apr <var data-var='date'> 7</var>, <var data-var='time'>06:06</var> UTC Monitoring - Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24923854

Payer Authentication Issue

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:46</var> UTC Resolved - The issue affecting the developer center in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 April 2026, 00:05 GMT Reported End Time: 06 April 2026, 15:00 GMT Impact: Customers are now able to create sandbox accounts as normal. Some customers’ e-mail links may have expired and will need to start the process over again. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:EPS-37299Apr <var data-var='date'> 3</var>, <var data-var='time'>20:13</var> UTC Update - Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We continue investigating the cause and working urgently to resolve the issue. As a workaround, merchants may create test merchants within "Portfolio Management" in the Cybersource Business Center if needed. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-37229Apr <var data-var='date'> 3</var>, <var data-var='time'>09:32</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-37229Apr <var data-var='date'> 3</var>, <var data-var='time'>08:45</var> UTC Monitoring - The issue affecting develop center in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to create sandbox accounts as normal. Reported Start Time:03 April 2026, 00:05 GMT Reported End Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #:EPS-37229Apr <var data-var='date'> 3</var>, <var data-var='time'>02:21</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Developer Center - New Sandbox Account Sign Up - Service Disruption

Apr <var data-var='date'> 6</var>, <var data-var='time'>04:49</var> UTC Resolved - The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:05 GMT on 24 March 2026 Reported End Time: 21: 24 GMT on 2 April 2026 Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24875388Apr <var data-var='date'> 2</var>, <var data-var='time'>20:24</var> UTC Identified - Cybersource is aware of an issue that is currently affecting the functionality of REST API. We continue investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24875388Apr <var data-var='date'> 2</var>, <var data-var='time'>18:11</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the functionality of REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24875388

REST API Service Disruption

Apr <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC Resolved - The issue affecting settlement/batching for Moneris has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24861589Apr <var data-var='date'> 1</var>, <var data-var='time'>21:38</var> UTC Monitoring - The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBDApr <var data-var='date'> 1</var>, <var data-var='time'>21:38</var> UTC Update - The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBDApr <var data-var='date'> 1</var>, <var data-var='time'>20:41</var> UTC Update - Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are continuing to investigate and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their Transaction Exception Detail Report. Reported Start Time: 12 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBDApr <var data-var='date'> 1</var>, <var data-var='time'>19:20</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their reporting. Reported Start Time: 12 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Settlement/Batching Disruption

Apr <var data-var='date'> 3</var>, <var data-var='time'>23:20</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 3</var>, <var data-var='time'>03:14</var> UTC Scheduled - Cloudflare will be rotating their server level / leaf certificate at approximately 8am GMT. Merchants who trust only the leaf certificate may see trust errors and should trust the root / intermediary instead. Impact: Merchants who pin the leaf certificate may run into trust issues with their application and may need to download the root / intermediary / new leaf to their trust store to communicate successfully with Cybersource. Please contact your Customer Support representatives for any questions you may have about this change. Thank You, Cybersource Customer Support

Cloudflare Server Level / Leaf Certificate Rotation - 3 April 2026 - 0800 GMT

Apr <var data-var='date'> 3</var>, <var data-var='time'>03:40</var> UTC Resolved - The issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows are processed as per normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC24844928Apr <var data-var='date'> 1</var>, <var data-var='time'>03:15</var> UTC Monitoring - Cybersource was aware of an issue that affected boarding new merchants in the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24844928

Business Center Service Disruption - Merchant Boarding

Mar <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>25</var>, <var data-var='time'>14:41</var> UTC Scheduled - On Monday 30th of March 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 04:00 GMT. Customers could experience degraded performance for transaction processing lasting a few minutes. Please recommend to your clients to retry in case they have any issues. Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.

Acceptance Devices Database Maintenance

Mar <var data-var='date'>28</var>, <var data-var='time'>00:37</var> UTC Resolved - The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:02 GMT on 26 March 2026 Reported End Time: 00:00 GMT on 28 March 2026 Impact: Customers are now able to use Elavon Americas services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24792371Mar <var data-var='date'>27</var>, <var data-var='time'>17:18</var> UTC Identified - We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue. We appreciate your patience as we work urgently to complete the mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24792371Mar <var data-var='date'>26</var>, <var data-var='time'>23:49</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Elavon Americas - Credit Auth Refund -Service Disruption

Mar <var data-var='date'>26</var>, <var data-var='time'>15:39</var> UTC Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 March 2026 at 13:30 GMT Reported End Time: 26 March 2026 at 14:00 GMT Impact:Merchants, acquirers, and technical partners are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24773253Mar <var data-var='date'>26</var>, <var data-var='time'>14:53</var> UTC Monitoring - Cybersource was aware of an issue that was affecting the Business Center. The issue has been mitigated and customers are now able to use the Business Center as expected. Impact: Business Center: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 26 March 2026 13:30 GMT Reported End Time: 26 March 2026 14:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24773253

Business Center Service Disruption

Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>14:06</var> UTC Scheduled - On Monday 23th of March 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 04:00 UTC. Customers could experience degraded performance for transaction processing lasting a few minutes. Please recommend to your clients to retry in case they have any issues. Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.

Mar <var data-var='date'>20</var>, <var data-var='time'>02:34</var> UTC Resolved - The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time: 18 March 2026 at 14:35 GMT Impact: Customers are now able to use the Cybersource service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24657207Mar <var data-var='date'>18</var>, <var data-var='time'>18:09</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>18</var>, <var data-var='time'>18:07</var> UTC Update - While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error. Teams are still investigating and gathering impact. Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24657207Mar <var data-var='date'>18</var>, <var data-var='time'>15:47</var> UTC Monitoring - Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24657207

Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization

Mar <var data-var='date'>17</var>, <var data-var='time'>18:20</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>17:27</var> UTC Update - Our ecosystem partner resolved this on their end and helped process settlement for all impacted transactions. Cybersource teams will work with our partner to synchronize reporting details to match these updates. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589Mar <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC Monitoring - We have received confirmation from our ecosystem partner that they have mitigated this issue. No further impact has been observed. We are actively preparing to proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589Mar <var data-var='date'> 6</var>, <var data-var='time'>00:09</var> UTC Update - We have identified the issue impacting settlement and batching for FDI Global and FDC Compass for a small number of Mastercard transactions. An ecosystem partner experienced an internal issue which caused the settlement errors. Our partner continues working to implement a mitigation. Upon confirmation of mitigation, we will proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589Mar <var data-var='date'> 5</var>, <var data-var='time'>01:39</var> UTC Identified - We have identified the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. An ecosystem partner had experienced an internal issue which caused the settlement errors and is working to implement a mitigation. Upon confirmation that the issue has been mitigated by the partner, we will proceed with downstream settlement processing. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589Mar <var data-var='date'> 5</var>, <var data-var='time'>01:02</var> UTC Update - We continue to investigate the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions, and we appreciate your continued patience. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589Mar <var data-var='date'> 5</var>, <var data-var='time'>00:14</var> UTC Investigating - Cybersource is aware of an issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. As a result, merchants may experience transaction declines with an “Invalid Cardholder Account Number” error. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24450589

FDI Global and FDC Compass Settlement/Batching Disruption

Mar <var data-var='date'>16</var>, <var data-var='time'>20:23</var> UTC Resolved - The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:13 March 2026 Reported End Time: 16 March 2026 at ~17:47 GMT Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-36872Mar <var data-var='date'>16</var>, <var data-var='time'>14:26</var> UTC Monitoring - A fix has been implemented and is currently being rolled out through production. We are monitoring closely as the implementation completes. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:EPS-36872Mar <var data-var='date'>15</var>, <var data-var='time'>23:29</var> UTC Update - We continue to investigate the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:TBDMar <var data-var='date'>15</var>, <var data-var='time'>21:18</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting some merchants using REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

REST API - Service Degradation

Mar <var data-var='date'> 4</var>, <var data-var='time'>12:16</var> UTC Resolved - The issue affecting Webhooks for National Australia Bank is resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Impact: Merchants and users are now able to use the Webhooks Service as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24388828Mar <var data-var='date'> 2</var>, <var data-var='time'>13:21</var> UTC Monitoring - The issue affecting Webhooks for National Australia Bank has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Webhooks Service as expected. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24388828Mar <var data-var='date'> 2</var>, <var data-var='time'>10:13</var> UTC Update - Cybersource continues to investigate the issue currently affecting the Webhooks Service for National Australia Bank. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: 1 March 2026 14:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24388828Mar <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Webhooks Service for National Australia Bank. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: TBC Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24388828

Webhooks Service Disruption – National Australia Bank

Feb <var data-var='date'>21</var>, <var data-var='time'>00:26</var> UTC Resolved - The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT Impact: Customers are now able to process the payments as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24243972Feb <var data-var='date'>20</var>, <var data-var='time'>22:17</var> UTC Update - Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We appreciate your patience as we continue to investigate the cause. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 at 11:30 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24243972Feb <var data-var='date'>20</var>, <var data-var='time'>14:01</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 11:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Transaction Processing Disruption for CONCARDIS_PAYWORKS

Feb <var data-var='date'>20</var>, <var data-var='time'>18:11</var> UTC Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 February 2026 Reported End Time: 19 February 2026 at 00:00 GMT Impact: Clients are now able to use the "Visualize" function while accessing the Case Management as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC23998598Feb <var data-var='date'>19</var>, <var data-var='time'>00:24</var> UTC Identified - We have identified the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: As Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC23998598Feb <var data-var='date'> 5</var>, <var data-var='time'>09:36</var> UTC Update - Cybersource continues to investigate the issue that is affecting the Business Center We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: As Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC23998598Feb <var data-var='date'> 5</var>, <var data-var='time'>08:13</var> UTC Update - Cybersource continues to investigate the issue that is affecting the Business Center We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-36211Feb <var data-var='date'> 5</var>, <var data-var='time'>07:21</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-36211

Business Center Service Disruption - Case Management Service

Feb <var data-var='date'>14</var>, <var data-var='time'>02:50</var> UTC Resolved - Cybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing. The issue has now been fully resolved. No issue identified within Visa System. Reported Start Time: 00:32 GMT on 14 February 2026 Reported End Time: 02:18 GMT on 14 February 2026 Impact: Users may experience payment processing error messages during the impact window. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24146640

Barclays Merchant Services Disruption

Feb <var data-var='date'>12</var>, <var data-var='time'>23:28</var> UTC Resolved - The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24117348Feb <var data-var='date'>12</var>, <var data-var='time'>17:07</var> UTC Monitoring - An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC24117348

Multiple Service Disruption

Feb <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> UTC Resolved - The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:03 February 2026 at 07:00 GMT Reported End Time: 05 February 2026 at 07:30 GMT Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #:INC23957563Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> UTC Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC23957563Feb <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> UTC Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to resolve the issue. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC23957563Feb <var data-var='date'> 4</var>, <var data-var='time'>17:01</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Business Center - Acceptance Device Service Disruption

Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> UTC Scheduled - On Tuesday 3rd of February 2026, we will be implementing planned maintenance to the Acceptance Devices Platform between 6:00 to 7:00 GMT. The public keys of the Acceptance Devices Payworks Webhook functionality will be rotated. We do not expect any downtime of the Webhooks functionality during this procedure. After maintenance takes place, your system should be able to reload the new keys via your standard key rotation processes. See the Developer Documentation for more information. Do not hesitate to contact Cybersource Client Services if you have any questions or concerns.

Acceptance Devices Payworks Webhook Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>14:49</var> UTC Scheduled - On Monday 2nd of February 2026, we will be implementing planned maintenance to the Acceptance Devices Platform between 6:00 to 7:00 GMT. The public keys of the Acceptance Devices Payworks Webhook functionality will be rotated. We do not expect any downtime of the Webhooks functionality during this procedure. After maintenance takes place, your system should be able to reload the new keys via your standard key rotation processes. See the Developer Documentation for more information. Do not hesitate to contact Cybersource Client Services if you have any questions or concerns.

Jan <var data-var='date'>30</var>, <var data-var='time'>23:51</var> UTC Resolved - The issue affecting the Business Center (BC) Test Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Impact: Customers are now able to use the Business Center (BC) Test Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>Jan <var data-var='date'>30</var>, <var data-var='time'>19:12</var> UTC Monitoring - A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Business Center Test Environment as expected. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:tbdJan <var data-var='date'>30</var>, <var data-var='time'>18:36</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities. Reported Start Time: 30 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

Is Cybersource down?

Cybersource status is DEGRADED

Components with issues

Lastest published events

Acceptance Devices Service Disruption

Clearing and Settlement Disruption

Alternative Payments Services - Service Disruption

Cybersource Services, Components and Regions

Recent Cybersource events

Acceptance Devices Service Disruption

Clearing and Settlement Disruption

Alternative Payments Services - Service Disruption

Payer Authentication Issue

Developer Center - New Sandbox Account Sign Up - Service Disruption

REST API Service Disruption

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Is Cybersource down?

Cybersource status is DEGRADED

Components with issues

Lastest published events

Acceptance Devices Service Disruption

Clearing and Settlement Disruption

Alternative Payments Services - Service Disruption

Cybersource Services, Components and Regions

Recent Cybersource events

Acceptance Devices Service Disruption

Clearing and Settlement Disruption

Alternative Payments Services - Service Disruption

Payer Authentication Issue

Developer Center - New Sandbox Account Sign Up - Service Disruption

REST API Service Disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!