Oct <var data-var='date'> 5</var>, <var data-var='time'>06:49</var> UTC Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:44 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27144566 Oct <var data-var='date'> 3</var>, <var data-var='time'>21:50</var> UTC Monitoring - The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27144566 Oct <var data-var='date'> 3</var>, <var data-var='time'>21:40</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Payer Authentication Issue

Oct <var data-var='date'> 2</var>, <var data-var='time'>18:37</var> UTC Resolved - The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Impact: Customers are able to use Account Updater services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27136013 & EPS-43860 Oct <var data-var='date'> 2</var>, <var data-var='time'>01:34</var> UTC Monitoring - The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Account Updater services as normal. Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27136013 & EPS-43860 Oct <var data-var='date'> 2</var>, <var data-var='time'>01:03</var> UTC Update - We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27136013 & EPS-43860 Oct <var data-var='date'> 2</var>, <var data-var='time'>00:20</var> UTC Identified - We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27136013 & EPS-43860 Oct <var data-var='date'> 1</var>, <var data-var='time'>23:39</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Account Updater services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-43860

Account Updater Service Disruption

Sep <var data-var='date'>27</var>, <var data-var='time'>13:41</var> UTC Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 September 2026, 02:16 GMT Reported End Time: 27 September 2026, 03:21 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Sep <var data-var='date'>27</var>, <var data-var='time'>04:35</var> UTC Monitoring - The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 09/27/2026 02:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Sep <var data-var='date'>27</var>, <var data-var='time'>04:08</var> UTC Update - Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Sep <var data-var='date'>27</var>, <var data-var='time'>03:36</var> UTC Identified - We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

Payer Authentication Processing

Sep <var data-var='date'>16</var>, <var data-var='time'>13:39</var> UTC Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15th September 2026 Reported End Time: 16th September 2026 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27015508 Sep <var data-var='date'>16</var>, <var data-var='time'>11:42</var> UTC Update - We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Portals - Access/Login - Business Center Sep <var data-var='date'>16</var>, <var data-var='time'>10:12</var> UTC Identified - We have identified the issue affecting Enterprise Business Center. We are working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Portals - Access/Login - Business Center Sep <var data-var='date'>16</var>, <var data-var='time'>07:30</var> UTC Update - Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Sep <var data-var='date'>16</var>, <var data-var='time'>07:28</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

EBC Users Unable to Login When Username Contains a Dot(.)

Sep <var data-var='date'>15</var>, <var data-var='time'>15:38</var> UTC Resolved - The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 September 2026, 13:58 GMT Reported End Time: 14 September 2026, 20:12 GMT Impact: Users are now able to use the Flex Microform Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27000232 Sep <var data-var='date'>14</var>, <var data-var='time'>20:40</var> UTC Monitoring - The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal. Reported Start Time: 14 September 2026, 13:58 GMT Reported Mitigated Time: 14 September 2026, 20:12 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC27000232 Sep <var data-var='date'>14</var>, <var data-var='time'>19:28</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to test Flex Microform in CAS. Reported Start Time: 14 September 2026, 13:58 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Flex Microform Service Disruption in our Sandbox/Testing Environment

Sep <var data-var='date'>11</var>, <var data-var='time'>05:33</var> UTC Resolved - The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26936459 Sep <var data-var='date'>10</var>, <var data-var='time'>01:17</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26936459 Sep <var data-var='date'>10</var>, <var data-var='time'>00:19</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26936459

Reports - Business Center Service Disruption

Sep <var data-var='date'> 3</var>, <var data-var='time'>20:47</var> UTC Resolved - The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 September 2026, 14:15 GMT Reported End Time: 03 September 2026, 19:35 GMT Impact: Token Management Services (TMS) has been fully restored and is operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: INC26907199 Sep <var data-var='date'> 3</var>, <var data-var='time'>18:48</var> UTC Update - We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26907199 Sep <var data-var='date'> 3</var>, <var data-var='time'>17:35</var> UTC Identified - We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26907199 Sep <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26907199

Elevated Errors Affecting Token Requests

Sep <var data-var='date'> 1</var>, <var data-var='time'>17:13</var> UTC Resolved - The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT Impact: EBC Search Functionality is now working as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: INC26888837 Sep <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting EBC Search Functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors. Reported Start Time: 01 September 2026 14:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

PROD - EBC Search Functionality Issue

Aug <var data-var='date'>26</var>, <var data-var='time'>22:45</var> UTC Resolved - The issue affecting CyberSource CAS Merchant Sign Up Services in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 July 2026 Reported End Time: 26 August 2026 Impact: Users are now able to use the Sandbox Sign Up pages on CyberSource and Visa Acceptance as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26538085 Aug <var data-var='date'>13</var>, <var data-var='time'>09:24</var> UTC Update - We appreciate your patience as we continue working to mitigate the issue impacting CyberSource CAS Merchant Sign Up Services. Our teams are actively investigating the issue and implementing measures to restore normal service. We will provide further updates as they become available. Currently Sandbox signup page is temporarily unavailable on Cybersource & Visa Acceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article: https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact: Merchant sign-up services are temporarily unavailable. Reported Start Time: 24 July 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26538085 Jul <var data-var='date'>24</var>, <var data-var='time'>21:02</var> UTC Update - Cybersource have observed a recurrence of the previously reported issue impacting Cybersource CAS Merchant Sign Up Services. Our teams are actively investigating and implementing mitigation measures to restore normal service. Currently Sandbox signup page is temporarily unavailable on cybersource & visaacceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article : https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact:Merchant sign-up services are temporarily unavailable Reported Start Time: 24 July 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC26538085 Jul <var data-var='date'>24</var>, <var data-var='time'>19:50</var> UTC Investigating - Cybersource have observed a recurrence of the previously reported issue impacting Cybersource Access Control Server (CAS) merchant sign up. Our teams are actively investigating and implementing mitigation measures to restore normal service. We're going to take down Sandbox signup page temporarily on cybersource & visaacceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article : https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact:Merchant sign-up services are temporarily unavailable Reported Start Time: 24 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC26538085

Cybersource CAS Sign-Up Service Disruption

Aug <var data-var='date'>16</var>, <var data-var='time'>04:54</var> UTC Resolved - The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26760046/ INC26760102 Aug <var data-var='date'>15</var>, <var data-var='time'>06:41</var> UTC Monitoring - The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26760046/ INC26760102 Aug <var data-var='date'>15</var>, <var data-var='time'>05:03</var> UTC Identified - Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident. Reported Start Time: 04:01 GMT, 15 August 2026 Impact: This may impact some cardholders' ability to make payments. Aug <var data-var='date'>15</var>, <var data-var='time'>04:53</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Payment Gateway Processing. We are investigating the cause and working urgently to resolve the issue. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Users may experience payment processing error messages. Reported Start Time: 15 August 2026 Next Update: Within 60 min We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26760046

Financial Ecosystem Participant Disruption

Aug <var data-var='date'>14</var>, <var data-var='time'>09:53</var> UTC Resolved - The issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 August 2026, 05:06 GMT Reported End Time: 14 August 2026, 05:52 GMT Impact: Customers are now able to use Paymentech services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26749537 Aug <var data-var='date'>14</var>, <var data-var='time'>06:14</var> UTC Update - We observed a second period of intermittent impact, and it is mitigated now. Services have stabilized, and we continue to closely monitor the environment to confirm sustained recovery and service stability. Our investigation remains ongoing. At this time, we have not identified any issues within the Cybersource environment that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26749537 Aug <var data-var='date'>14</var>, <var data-var='time'>05:40</var> UTC Monitoring - The issue affecting Paymentech services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Reported Start Time: August 14th, 2026 05:05 GMT Reported End Time: August 14th, 2026 05:18 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26749537 Aug <var data-var='date'>14</var>, <var data-var='time'>05:30</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Paymentech transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: August 14th, 2026 05:05 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26749537

Paymentech Service Disruption

Aug <var data-var='date'>14</var>, <var data-var='time'>09:15</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> UTC Scheduled - On 14th August 2026, we will be implementing planned updates to our status page at 09:00 GMT. Details on changes/updates: Adding Component “Third-Party Platform Integrations" We understand that many of our clients utilize Visa built apps, plugins, cartridges, connectors, and extensions for supported third-party commerce, ERP, and business platforms. To act proactively and keep our clients informed about ongoing issues we will be adding the Third-Party Platform Integrations component on the Status page with associated sub-components. Subscriber Actions: Users will want to review what components they are subscribed to and add/remove any as required

Adding Component to Cybersource Status Page

Aug <var data-var='date'>13</var>, <var data-var='time'>00:35</var> UTC Resolved - The issue affecting Business Center reporting has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: 00:17 GMT 13 August 2026 Impact: Customers are now able to generate the Business Center reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26710962 Aug <var data-var='date'>12</var>, <var data-var='time'>19:27</var> UTC Monitoring - Business Center reporting for August 11 is delayed due to an identified issue. Impact: Business Center reports for 11-Aug will be delayed. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: To be determined Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26710962

Business Center Reports Delay

Aug <var data-var='date'>12</var>, <var data-var='time'>00:36</var> UTC Resolved - The issue affecting the Secure Acceptance Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD on July 28, 2026 Reported End Time: 14:24 GMT on August 11, 2026 Impact: Customers are now able to use the Secure Acceptance Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD Aug <var data-var='date'>11</var>, <var data-var='time'>10:31</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process. Reported Start Time: 28 July 2026, TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

API Connection/Endpoint Service Disruption

Aug <var data-var='date'> 8</var>, <var data-var='time'>21:13</var> UTC Resolved - After further investigation, No Cybersource client impact was confirmed. Next Update: No further updates. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26672537 Aug <var data-var='date'> 8</var>, <var data-var='time'>18:53</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Worldpay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 03 August 2026, 21:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26672537

Worldpay Service Disruption

Jul <var data-var='date'>23</var>, <var data-var='time'>21:01</var> UTC Resolved - The issue affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 July 2026 15:00 GMT Reported End Time: 23 July 2026 17:40 GMT Impact: The issue has been fully resolved, and OTP delivery and user authentication have returned to normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26538085 Jul <var data-var='date'>23</var>, <var data-var='time'>18:44</var> UTC Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and OTP processing has returned to normal. Reported Start Time: 23 July 2026 15:00 GMT Reported End Time: 23 July 2026 17:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26538085 Jul <var data-var='date'>23</var>, <var data-var='time'>18:29</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>17:27</var> UTC Update - Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants. We are investigating the cause and working urgently to resolve the issue. Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access. Valid users were unable to receive OTPs in a timely manner, causing login issues. Reported Start Time: 23 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC26538085 Jul <var data-var='date'>23</var>, <var data-var='time'>17:20</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants. We are investigating the cause and working urgently to resolve the issue. Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access. Valid users were unable to receive OTPs in a timely manner, causing login issues. Reported Start Time: 23 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC26538085

Cybersource Access Control Server (CAS) OTP (One-Time Password) Service Disruption

Jul <var data-var='date'>23</var>, <var data-var='time'>20:35</var> UTC Resolved - The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:30 GMT, 23 July 2026 Reported End Time: 19:15 GMT, 23 July 2026 Impact: Customers are now able to use Corporate and Support Web Sites as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26537088 Jul <var data-var='date'>23</var>, <var data-var='time'>19:12</var> UTC Monitoring - Cybersource has worked with a third-party service provider to restore functionality of the Support Center. Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability Thank you for your patience while we worked to address this issue. Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088 Jul <var data-var='date'>23</var>, <var data-var='time'>16:41</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088

Cybersource Support Center Slowness

Jul <var data-var='date'>17</var>, <var data-var='time'>20:11</var> UTC Resolved - The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience. Reported Start Time: 15 July 2026, 18:20 GMT Impact: The CyberSource Sandbox/Testing Environment test account sign up remains under maintenance while platform improvements continue. There is no impact to any production services, client-facing environments, or customer transaction processing at this time. The test environment is also fully operational - only new sandbox test account generation is impacted. We regret any inconvenience this may have caused and appreciate your patience. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD Jul <var data-var='date'>17</var>, <var data-var='time'>09:34</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting CAS Sign Up in our Sandbox/Testing environment and are working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Jul <var data-var='date'>15</var>, <var data-var='time'>19:09</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

CAS Sign Up Service Disruption in our Sandbox/Testing Environment

Jul <var data-var='date'>16</var>, <var data-var='time'>19:45</var> UTC Resolved - We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is resolved, and we will continue to monitor closely. Reported Start Time: 15 July 2026, 23:12 GMT Reported End Time: 16 July 2026, 08:19 GMT Impact: Some users may have experienced payment processing error messages during the incident period, which may have temporarily affected payment processing activities. The issue has since been resolved. Next Update: No further updates, issue resolved. Incident #: INC26452085 Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Jul <var data-var='date'>16</var>, <var data-var='time'>08:37</var> UTC Monitoring - We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely. Jul <var data-var='date'>16</var>, <var data-var='time'>08:03</var> UTC Update - We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution. Jul <var data-var='date'>16</var>, <var data-var='time'>04:46</var> UTC Identified - We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution. Jul <var data-var='date'>16</var>, <var data-var='time'>04:26</var> UTC Update - We continue to investigate the issue and working toward mitigation. Jul <var data-var='date'>16</var>, <var data-var='time'>03:23</var> UTC Update - We continue to investigate the issue and working toward mitigation. Jul <var data-var='date'>16</var>, <var data-var='time'>02:56</var> UTC Update - We continue to investigate the issue and working toward mitigation. Jul <var data-var='date'>16</var>, <var data-var='time'>01:43</var> UTC Update - We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers. Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete. Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress. Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact. We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows. Impact: Users may experience payment processing error messages. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26452085 Jul <var data-var='date'>16</var>, <var data-var='time'>00:56</var> UTC Update - We are continuing to investigate an issue causing elevated transaction processing times and transaction timeouts for a subset of customers. Some transactions may experience delays or fail to complete processing due to timeout conditions. We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue. Impact: Users may experience payment processing error messages. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26452085 Jul <var data-var='date'>16</var>, <var data-var='time'>00:11</var> UTC Update - We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26452085 Jul <var data-var='date'>15</var>, <var data-var='time'>23:35</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26452085

Authorizations and Decision Manager Service Disruption

Jul <var data-var='date'>15</var>, <var data-var='time'>17:19</var> UTC Resolved - The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT Impact: Users are now able to use the portals as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26439026 Jul <var data-var='date'>15</var>, <var data-var='time'>05:48</var> UTC Monitoring - The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal. Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26439026 Jul <var data-var='date'>15</var>, <var data-var='time'>04:03</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26439026 Jul <var data-var='date'>15</var>, <var data-var='time'>03:05</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26439026

EBC CAS Login issue

Jul <var data-var='date'>15</var>, <var data-var='time'>10:09</var> UTC Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26442306 / INC26442271 / EPS-41752 Jul <var data-var='date'>15</var>, <var data-var='time'>09:29</var> UTC Monitoring - The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26442306 / INC26442271 / EPS-41752 Jul <var data-var='date'>15</var>, <var data-var='time'>08:55</var> UTC Identified - We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Start: 15 July 2026, 07:09 GMT Next Update: A status change We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26442306 / INC26442271 / EPS-41752 Jul <var data-var='date'>15</var>, <var data-var='time'>07:47</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting Payer Authentication. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Start: July 15th, 2026 7:09 GMT Next Update: The next update will be sent as soon as further information becomes available, or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Incident #: INC26442306 / INC26442271

Jul <var data-var='date'>14</var>, <var data-var='time'>04:58</var> UTC Resolved - The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 14th, 2026 02:49 GMT Reported End Time: July 14th, 2026 04:42 GMT Impact: Users are now able to use the portals in Sandbox/Testing Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26424392 Jul <var data-var='date'>14</var>, <var data-var='time'>04:08</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26424392

Jul <var data-var='date'> 8</var>, <var data-var='time'>20:47</var> UTC Resolved - The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08 July 2026 18:18 GMT Reported End Time: 08 July 2026 19:39 GMT Impact: Customers are now able to use the Wells Fargo Service Fee as normal Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Jul <var data-var='date'> 8</var>, <var data-var='time'>19:21</var> UTC Update - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Incident #: TBD Jul <var data-var='date'> 8</var>, <var data-var='time'>19:20</var> UTC Update - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Incident #: TBD Jul <var data-var='date'> 8</var>, <var data-var='time'>19:18</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.cybersource.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Wells Fargo Service Fee Service Disruption

Jul <var data-var='date'> 6</var>, <var data-var='time'>10:15</var> UTC Resolved - The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 06 July 2026, 03:03 GMT Reported End Time: 06 July 2026, 06:51 GMT Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26335380 Jul <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> UTC Monitoring - The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some transactions experienced processing delays and may be settled later than originally expected. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26335380 Jul <var data-var='date'> 6</var>, <var data-var='time'>06:46</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the VPC Settlement Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26335380

Settlement/Batching Disruption

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> UTC Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026 2:18 GMT Reported End Time: 01 July 2026 5:30 GMT Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Jul <var data-var='date'> 1</var>, <var data-var='time'>12:42</var> UTC Update - The issue has been mitigated, and we continue to monitor closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jul <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> UTC Update - The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jul <var data-var='date'> 1</var>, <var data-var='time'>05:52</var> UTC Monitoring - The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jul <var data-var='date'> 1</var>, <var data-var='time'>04:14</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause our customers and appreciate your patience. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jul <var data-var='date'> 1</var>, <var data-var='time'>02:09</var> UTC Investigating - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jun <var data-var='date'>30</var>, <var data-var='time'>19:52</var> UTC Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 30 June 2026, 02:18 GMT Reported Mitigated Time: 30 June 2026, 18:56 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jun <var data-var='date'>30</var>, <var data-var='time'>13:23</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jun <var data-var='date'>30</var>, <var data-var='time'>10:33</var> UTC Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jun <var data-var='date'>30</var>, <var data-var='time'>02:50</var> UTC Update - Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846 Jun <var data-var='date'>29</var>, <var data-var='time'>15:01</var> UTC Investigating - Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC26252846

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Payer Authentication Issue

Account Updater Service Disruption

Payer Authentication Processing

Cybersource Services, Components and Regions

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Payer Authentication Issue

Account Updater Service Disruption

Payer Authentication Processing

EBC Users Unable to Login When Username Contains a Dot(.)

Flex Microform Service Disruption in our Sandbox/Testing Environment

Reports - Business Center Service Disruption