Apr <var data-var='date'>13</var>, <var data-var='time'>15:33</var> PDT Resolved - After monitoring over the weekend, we're seeing normal Dashboard responsiveness. This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> PDT Monitoring - We have deployed a fix, and everything is operating normally. Our team will continue to monitor closely to ensure stability. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:23</var> PDT Update - Audit events performance is currently degraded. Our team is actively investigating and working to resolve the issue as quickly as possible. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:22</var> PDT Identified - We have identified the cause of the Dashboard slowness and are working on mitigation. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> PDT Investigating - We are currently investigating reports of slowness affecting the CyberQP dashboard. Our team has been made aware of the issue and investigation is underway. We will provide further updates as more information becomes available.

Admin Dashboard Slowness

Feb <var data-var='date'>26</var>, <var data-var='time'>17:18</var> PST Resolved - We’ve completed our review of the reported login delays impacting Just-in-Time (JIT) accounts. Our investigation, including comparison of our activity logs with Microsoft Entra Audit Logs, confirms that credentials are being generated and delivered correctly at the time of activation. The delay is occurring between the password reset event and when the updated credentials become active within Entra/M365. We are continuing to monitor this behavior and will provide a further update once latency returns to expected levels. Feb <var data-var='date'>26</var>, <var data-var='time'>16:20</var> PST Identified - We have identified the likely cause: a synchronization delay on the Microsoft Entra/M365 side. Waiting approximately 5 minutes after re-enabling a Just in Time account will allow login with the supplied password. We are continuing to investigate whether this delay can be reduced on our end, or whether it is inherent to Microsoft's platform. Further updates to follow. Feb <var data-var='date'>26</var>, <var data-var='time'>14:57</var> PST Investigating - We are currently investigating an issue affecting Entra/M365 Just in Time (JIT) accounts that have been re-enabled after a period of being disabled. In this state, the password displayed by the Dashboard and Chrome Extension does not match the active credential, preventing successful login. Active Directory and Local JIT accounts are not affected. New Entra/M365 JIT account creation also continues to function normally. Workaround: Deleting the affected JIT account and recreating it from scratch will resolve the issue. Please note this will require the end user to re-register MFA. We recommend evaluating the impact of MFA re-registration in your environment before proceeding. Our team is treating this as the highest priority and is actively working toward a resolution.

Entra M365 JIT Re-Enable - Password Incorrect

Dec <var data-var='date'>18</var>, <var data-var='time'>19:30</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>08:51</var> PST Scheduled - We will be performing scheduled backend infrastructure maintenance starting December 18, 2025 at 7:00 PM PST. During this window, some users may experience brief, intermittent service disruptions or degraded performance. The maintenance is expected to complete within 10 - 30 minutes, and no action is required from customers. If you encounter any issues after the maintenance is complete, please contact our support team at support@getquickpass.com Thank you for your understanding.

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)

Nov <var data-var='date'>15</var>, <var data-var='time'>03:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>15</var>, <var data-var='time'>02:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>10:20</var> PST Scheduled - We will be performing scheduled maintenance on the CyberQP Data Centers in the US, CA, and EU regions on November 15, 2025 at 2:00 AM PST. During this maintenance window, the cluster and all associated services will be restarted. As a result, some services may experience brief interruptions. This maintenance is essential to ensure the continued reliability, stability, and performance of our platform. If you encounter any issues after the maintenance is complete, please contact our support team at support@getquickpass.com. Thank you for your understanding.

Oct <var data-var='date'>11</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 7</var>, <var data-var='time'>10:01</var> PDT Scheduled - We will be performing scheduled maintenance on our CyberQP US, CA, and EU Data Centers. During this maintenance window, CyberQP agents may experience brief reconnections. This maintenance is necessary to ensure the continued reliability and performance of our services. If you experience any issues after the maintenance is complete, please contact our support team at support@getquickpass.com.

Oct <var data-var='date'> 4</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:24</var> PDT Scheduled - We will be performing scheduled maintenance on our CyberQP US, CA, and EU Data Centers. During this maintenance window, CyberQP agents may experience brief reconnections. This maintenance is necessary to ensure the continued reliability and performance of our services. If you experience any issues after the maintenance is complete, please contact our support team at support@getquickpass.com.

Aug <var data-var='date'>30</var>, <var data-var='time'>03:24</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>14:21</var> PDT Scheduled - We will be performing scheduled maintenance on our CyberQP EU Data Center. During this maintenance window, the CyberQP EU services will be unavailable for approximately 1 hour. This maintenance is required to ensure continued reliability and performance of our services in the EU region. If you experience any issues after the maintenance is complete, please contact our support team at support@getquickpass.com.

Scheduled Maintenance: EU Data Center

Aug <var data-var='date'>11</var>, <var data-var='time'>12:08</var> PDT Resolved - This incident has been resolved. Please ensure that a full refresh of the Dashboard page is attempted prior to testing again. (CTRL F5 or the equivalent) Aug <var data-var='date'>11</var>, <var data-var='time'>12:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>11:01</var> PDT Identified - The root cause of the incident has been discovered and our team is working to quickly release a fix to resolve this. We will update again when we have released that resolution. Aug <var data-var='date'>11</var>, <var data-var='time'>10:18</var> PDT Investigating - We are aware of a bug causing Just in Time Activation and Creation to present a message that no Just in Time Policy are available and an "invalidCustomerID" error banner appearing at the top of the page. This has been escalated to the highest priority with the Development Team and will be addressed as quickly as possible. We will notify via any existing Support Tickets and via the Status Page when the resolution has been released. We apologize for the inconvenience this has caused.

Just in Time - invalidCustomerID Error

Jul <var data-var='date'>12</var>, <var data-var='time'>03:25</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>03:20</var> PDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>12</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>09:23</var> PDT Scheduled - We will be performing scheduled maintenance on our database. During this time, Just in Time, Password Rotations, and Vault Passwords will be temporarily unavailable. This maintenance is necessary to ensure continued stability and performance. We expect the maintenance to be completed within a short window, and service will resume automatically once it is finished. If you experience any issues after the maintenance, please contact our support team at support@getquickpass.com.

Scheduled Maintenance - Database Update

Jul <var data-var='date'> 5</var>, <var data-var='time'>07:18</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>07:10</var> PDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:36</var> PDT Scheduled - We will be performing a scheduled update to our M365 cache storage to support connections from multiple customers using the same M365 tenant ID. During the maintenance window, M365 syncs will be temporarily paused and will resume once the maintenance is completed. If you experience any issues after the update, please contact our support team at support@getquickpass.com.

Scheduled Maintenance - M365 Cache Storage Update

Jun <var data-var='date'>30</var>, <var data-var='time'>20:49</var> PDT Completed - The M365 cache storage update has been completed, and all systems should now be functioning normally. We sincerely apologize for any inconvenience caused during the maintenance period. If you experience any further issues, please contact our support team at support@getquickpass.com. Jun <var data-var='date'>30</var>, <var data-var='time'>19:07</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>19:06</var> PDT Update - The ongoing M365 cache storage update is taking longer than expected. We now anticipate completing the maintenance within the next 20 minutes. We apologize for any inconvenience this delay may cause and appreciate your patience as we work to complete the update. If you continue to experience issues after the maintenance is finished, please reach out to our support team at support@getquickpass.com. Jun <var data-var='date'>30</var>, <var data-var='time'>18:10</var> PDT Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>11:49</var> PDT Scheduled - We will be performing a scheduled update to our M365 cache storage to support connections from multiple customers using the same M365 tenant ID. During this maintenance window, you may experience temporary issues with loading or performing actions on M365 accounts. If you continue to experience issues after the maintenance is complete, please contact our support team at support@getquickpass.com.

Jun <var data-var='date'>18</var>, <var data-var='time'>17:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>15:54</var> PDT Scheduled - During this window, some customers using our Technician Vault may experience brief interruptions or errors. We appreciate your patience and understanding. If you encounter any unexpected issues beyond this window, please don't hesitate to reply to this email: support@getquickpass.com.

Scheduled Maintenance Notification

Jun <var data-var='date'>12</var>, <var data-var='time'>15:28</var> PDT Resolved - Google Cloud Platform (GCP) services are now reported to be nearly fully operational, with final recovery steps expected to conclude shortly. Based on internal validation, all Dashboard components and associated functionalities have been restored and are functioning within normal parameters. If you continue to encounter any anomalies or degraded performance, please respond to this email for further investigation. Jun <var data-var='date'>12</var>, <var data-var='time'>14:13</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>12</var>, <var data-var='time'>14:13</var> PDT Monitoring - As Google GCP Services return to functional status, we're starting to see a return to service, however not all functionality has been returned. We will continue to update as we monitor. Jun <var data-var='date'>12</var>, <var data-var='time'>12:50</var> PDT Investigating - Due to the outage with Google GCP Services, many functions of our solution are currently inaccessible. We are closely monitoring the Google GCP Outage and will advise of the status as the GCP Services come back online.

System Wide Outage due to Google/GCP

May <var data-var='date'>31</var>, <var data-var='time'>09:45</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>30</var>, <var data-var='time'>07:31</var> PDT Scheduled - On Saturday May 31st, at 9 AM PST, CyberQP will be performing a quick maintenance update to change the certificate of our web interface. This should take less than 45 minutes to perform, and we'll advise when it has been completed.

Short Maintenance - Certificate Update

May <var data-var='date'>17</var>, <var data-var='time'>07:45</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>15:53</var> PDT Scheduled - CyberQP will be undergoing a system maintenance at 7 AM PST May 17th, for about 45 minutes. All access to the Dashboard, Self-Serve, Just in Time/Passwordless, and PSA functionality will be affected during this outage. Rotations scheduled for this timeslot will not be executed. Agents will go offline during the maintenance and should reconnect on their own. After the maintenance window, if any Agent is still offline, restarting the service will reconnect it immediately. We will advise you when the Maintenance window starts, and when it is completed.

Scheduled system update - Planned maintenance

Feb <var data-var='date'>24</var>, <var data-var='time'>14:51</var> PST Resolved - The issue affecting JIT account enablement (AD/Local/EntraID) via the Admin Dashboard and Passwordless authentication has been successfully resolved. All functionality is now fully restored. Please reach out if you encounter any further issues. Feb <var data-var='date'>24</var>, <var data-var='time'>13:52</var> PST Investigating - We’ve identified an issue from a recent release affecting JIT account enablement (AD/Local/EntraID) via the Admin Dashboard and Passwordless authentication. JIT account creation is unaffected, but enabling pre-existing JIT accounts is not working as expected. Our team is actively working on a fix, and we expect full functionality to be restored shortly.

JIT Enable Error - All Directory Sources

Feb <var data-var='date'>14</var>, <var data-var='time'>12:53</var> PST Resolved - We see the queue of backlogged emails has cleared. Please reply to this email if you are still seeing significant delays on email delivery. Feb <var data-var='date'>14</var>, <var data-var='time'>10:33</var> PST Update - We have started to see the queue of backlogged emails processing now. You should start to see emails arriving in your designated inbox. We will continue to monitor and advise when the entire backlog has been processed. Feb <var data-var='date'>14</var>, <var data-var='time'>09:41</var> PST Monitoring - We have received reports regarding outbound emails from our solution being queued in our email delivery system. After thorough investigation, we have identified the cause of the issue in collaboration with our email delivery vendor. As a result, you may experience a bulk delivery of emails or receive notifications that were previously sent out. We apologize for any inconvenience this may cause and want to assure you that we are actively monitoring the situation. We will provide an update once the queue has been cleared. Thank you for your understanding and patience.

Notification emails not delivered

Jan <var data-var='date'>26</var>, <var data-var='time'>11:37</var> PST Resolved - With no further reports of login issues, this incident is being marked as Resolved. Jan <var data-var='date'>26</var>, <var data-var='time'>10:24</var> PST Monitoring - We have isolated and resolved the cause of the login challenge. EU Logins now are working. Please reply to this email if you are still having challenges or open a ticket by sending an email to support@cyberqp.com Jan <var data-var='date'>26</var>, <var data-var='time'>10:06</var> PST Investigating - We have begun investigating the possible cause. This is only affecting the EU Admin Dashboard at this time.

EU Admin Dashboard - Cannot login

Jan <var data-var='date'>10</var>, <var data-var='time'>14:45</var> PST Resolved - Webroot support indicates that they have whitelisted the Agent update for 5.3.6.0 - we are hopeful their support team will be willing to work with us for future Agent updates so that this doesn't happen again. Agent updates, that failed, may require the Agent to be reinstalled. You can simply install over top of the existing installation via your RMM, scripting process, or manually via the GUI. Jan <var data-var='date'>10</var>, <var data-var='time'>11:35</var> PST Investigating - We are aware that Agent version 5.3.6.0 update is being flagged as potentially malicious by Webroot. PLEASE NOTE: We can confirm this is a FALSE POSITIVE. If you are impacted, kindly submit this to Webroot as a FALSE POSITIVE. Our security and development teams are actively investigating the issue and working to address why this update was flagged. We’ll share updates as soon as more information becomes available. Jan <var data-var='date'>10</var>, <var data-var='time'>11:34</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>10</var>, <var data-var='time'>07:26</var> PST Investigating - We are aware that Agent version 5.3.6.0 update is being flagged as potentially malicious by Webroot. PLEASE NOTE: We can confirm this is a FALSE POSITIVE. If you are impacted, kindly submit this to Webroot as a FALSE POSITIVE. Our security and development teams are actively investigating the issue and working to address why this update was flagged. We’ll share updates as soon as more information becomes available.

FALSE POSITIVE - Agent update 5.3.6.0 detected as malware by Webroot - FALSE POSITIVE

Dec <var data-var='date'>12</var>, <var data-var='time'>11:34</var> PST Resolved - The resolution of the challenge for access to the Vault based Tenants has been resolved. The development team was able to quickly identify and remediate this challenge. Please do a full refresh of the Dashboard (CTRL - F5 on Chrome based browsers) and access your customers. If you are still seeing this error message, please reply to this email and a ticket will be created for you. Dec <var data-var='date'>12</var>, <var data-var='time'>11:32</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>12</var>, <var data-var='time'>11:25</var> PST Update - We are continuing to investigate this challenge. We have isolated this to just Tenant that use our Vault. All other Customers with ITGlue or Hudu integrations do not seem to be affected. This is the top priority for our team to get resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>11:02</var> PST Investigating - We are seeing reports of an error message banner appearing when attempting to access the Customer List on the Dashboard. "Invalid `prisma.$executeRaw()` invocation: Authentication failed against database server at ..........etc." Our team has already begun the investigation and we'll update you ASAP on the resolution/fix.

Dashboard Outage - Error when Accessing Customers

Oct <var data-var='date'>30</var>, <var data-var='time'>12:43</var> PDT Resolved - Due to positive feedback from our MSP Partners, this incident will be closed. If you are still seeing any challenge related to this, please reply to this email and a ticket will be created for you. Oct <var data-var='date'>30</var>, <var data-var='time'>11:13</var> PDT Monitoring - A solution has been successfully implemented to resolve the issue preventing the creation of Just-in-Time (JIT) accounts. This fix has been deployed to the production environment, and active monitoring is in place to ensure continued performance and stability. Further updates will be provided as needed. Oct <var data-var='date'>30</var>, <var data-var='time'>09:40</var> PDT Identified - We have identified the cause of this challenge and the Development team is testing in our QA environment. Once we confirm this and release it to the public we'll send another update. Oct <var data-var='date'>30</var>, <var data-var='time'>08:47</var> PDT Investigating - We are currently investigating an Error message that appears when creating new Just in Time (JIT) accounts. We will continue to update this incident with our progress on resolution.

Just in Time Creation - Error 3 INVALID_ARGUMENT

Oct <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> PDT Resolved - The team found the cause of the challenge and resolved it. The creation or enabling of a JIT account should be working for any affected MSP Partner now. Please respond to this email if you are still seeing this challenge in your environment. Oct <var data-var='date'> 8</var>, <var data-var='time'>06:36</var> PDT Investigating - Our team has identified an issue impacting the creation of Just-in-time Accounts from the web dashboard, desktop app, and QTech mobile app. We are currently working on this challenge with high priority.

Just-in-time Account Creation Issue

Oct <var data-var='date'> 3</var>, <var data-var='time'>17:03</var> PDT Resolved - After continued monitoring shows a return to normal operations for the Accounts related pages, this incident is resolved. We are aware of slowness on the Agents page, and our team will continue to release fixes to address this in the coming days. If you continue to receive error banners, please purge the Cache and Cookies for the Dashboard site, and relaunch the Browser and log in again. We've heard from a number of users that this resolved the error. A Post Mortem will be posted tomorrow for this incident. Please reply to this email if you are still experiencing slow responses on the Dashboard. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> PDT Update - The CyberQP team worked overnight to implement some integral changes to the Dashboard loading process. These changes, coupled with additional changes that we will be implementing over the next 24 hours, should return the Dashboard to normal functionality. A postmortem will be posted with the final resolution of this incident. If you are still seeing slowness when loading the Accounts lists for your customers, taking longer than 30 seconds to load, please advise us via a support ticket (reply to this email to automatically create the ticket). Oct <var data-var='date'> 1</var>, <var data-var='time'>16:18</var> PDT Update - After a weekend of good results, Tuesday has resurfaced this challenge. Our team is working on this as quickly as possible and we'll continue to update everyone as we have more to share. We have seen early morning (6am to noon EST) seeing much better response times, however as the day progresses, the slowness returns. Sep <var data-var='date'>27</var>, <var data-var='time'>14:19</var> PDT Update - We have made a significant changes to resolve this. We will be making additional changes and continue to monitor this over the weekend. Additional updates will be made Monday/Tuesday as we continue to improve the responsiveness of the Dashboard. Sep <var data-var='date'>26</var>, <var data-var='time'>15:43</var> PDT Update - We have seen a return of the Dashboard slowness this afternoon and are continuing to monitor and work on a permanent resolution. We will continue to update the page as we have more details. Sep <var data-var='date'>26</var>, <var data-var='time'>06:45</var> PDT Monitoring - Our team has investigated the causes and will be monitoring today. Sep <var data-var='date'>25</var>, <var data-var='time'>07:31</var> PDT Investigating - Our team is seeing intermittent slowness in the web dashboard (admin.getquickpass.com). We are actively investigating and will provide further updates as more information is made available.

Intermittent Web Dashboard Slowness

Sep <var data-var='date'>17</var>, <var data-var='time'>08:26</var> PDT Resolved - With no additional reports of Dashboard slowness, this incident is marked as resolved. If you are still seeing Dashboard responsiveness challenges, please submit a ticket to support@cyberqp.com Sep <var data-var='date'>16</var>, <var data-var='time'>15:25</var> PDT Monitoring - Our team will continue to monitor this over the next few hours. Normal operational speed has resumed. Sep <var data-var='date'>16</var>, <var data-var='time'>09:55</var> PDT Investigating - Our team is seeing intermittent slowness in the web dashboard (admin.getquickpass.com). We are actively investigating and will provide further updates as more information is made available.

Web Dashboard Slowness

Sep <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> PDT Resolved - After continuous monitoring, we are no longer seeing dashboard slowness. Pages are responsive and load in an appropriate amount of time. Please let us know via email response if you are still experiencing any challenges accessing the content of the Dashboard. Sep <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> PDT Monitoring - Our team continues to monitor the improved performance of the Dashboard. At this time the speed appears to have returned to normal, and we will continue to monitor the performance over the next few hours. Sep <var data-var='date'> 6</var>, <var data-var='time'>10:04</var> PDT Investigating - Our team is seeing intermittent slowness in the web dashboard (admin.getquickpass.com). We are actively investigating and will provide further updates as more information is made available.

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Lastest published events

Admin Dashboard Slowness

Entra M365 JIT Re-Enable - Password Incorrect

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)

CyberQP Services, Components and Regions

Recent CyberQP events

Admin Dashboard Slowness

Entra M365 JIT Re-Enable - Password Incorrect

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)

Scheduled Maintenance: CyberQP Data Centers (US/CA/EU)