Apr <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> UTC Resolved - Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!Apr <var data-var='date'> 7</var>, <var data-var='time'>17:26</var> UTC Update - We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!Apr <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> UTC Investigating - Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!

EU Region API Processing Delays

Mar <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Resolved - Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.

Some customers in our EU region may experience errors and delays

Mar <var data-var='date'>18</var>, <var data-var='time'>19:09</var> UTC Resolved - Our team identified and resolved errors impacting creating and saving campaigns, newsletters, segments in the user interface.

UI Errors Identified

Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> UTC Resolved - The issue has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>09:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>09:38</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>16</var>, <var data-var='time'>09:30</var> UTC Investigating - Customers are unable to add or edit unverified sending domains.

Domain Verification Currently Unavailable

Feb <var data-var='date'>23</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved. We greatly appreciate your patience!Feb <var data-var='date'>23</var>, <var data-var='time'>20:28</var> UTC Monitoring - A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!Feb <var data-var='date'>23</var>, <var data-var='time'>20:11</var> UTC Identified - We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.

Some customers in our US region may experience errors and delays

Feb <var data-var='date'>19</var>, <var data-var='time'>14:44</var> UTC Resolved - Our engineers have resolved this issue. Thank you very much for your patience!Feb <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC Monitoring - We have a resolution in place now and are continuing to monitor.Feb <var data-var='date'>19</var>, <var data-var='time'>14:35</var> UTC Identified - Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.

Feb <var data-var='date'>13</var>, <var data-var='time'>23:02</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>22:51</var> UTC Monitoring - A fix has been implemented and we are monitoring.Feb <var data-var='date'>13</var>, <var data-var='time'>22:42</var> UTC Identified - A subset of customers in US may experience delays on completing reverse ETL syncs.

Reverse ETL syncs may experience delays in US

Jan <var data-var='date'>28</var>, <var data-var='time'>19:26</var> UTC Resolved - This issue is now resolved. We greatly appreciate your patience while we investigated.Jan <var data-var='date'>28</var>, <var data-var='time'>19:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>28</var>, <var data-var='time'>18:56</var> UTC Investigating - Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.

Some customers are experiencing delays with message sending

Jan <var data-var='date'>21</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>20:45</var> UTC Identified - Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

Issue with downloading exports from our App API

Jan <var data-var='date'>14</var>, <var data-var='time'>16:34</var> UTC Resolved - Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.

Delays with Salesforce Syncs

Dec <var data-var='date'>13</var>, <var data-var='time'>13:37</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>13</var>, <var data-var='time'>13:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>13</var>, <var data-var='time'>12:33</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'>13</var>, <var data-var='time'>12:06</var> UTC Investigating - We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.

Customers may be impacted by data delays

Dec <var data-var='date'>12</var>, <var data-var='time'>17:25</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>12</var>, <var data-var='time'>17:20</var> UTC Identified - The issue has been identified and we're working towards a resolution now. Thank you for your patience!Dec <var data-var='date'>12</var>, <var data-var='time'>17:07</var> UTC Investigating - Our engineers are looking into this issue now. We sincerely apologize for the inconvenience.

Some customers are experiencing issues with saving their content

Dec <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> UTC Resolved - The team has identified the issue and released a fix.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:21</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> UTC Investigating - We are currently investigating an issue preventing the in-app message editor from loading in some accounts.

Intermittent issues loading the in-app message editor.

Dec <var data-var='date'> 8</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>18:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 8</var>, <var data-var='time'>18:24</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 8</var>, <var data-var='time'>18:12</var> UTC Investigating - We identified a recent change that might cause data delays. We are investigating.

Nov <var data-var='date'>24</var>, <var data-var='time'>18:15</var> UTC Resolved - The team has released a fix and this incident is now resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>17:45</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>24</var>, <var data-var='time'>17:20</var> UTC Investigating - We are currently investigating reports loading the User Interface (UI) in some workspaces.

Trouble loading User Interface in some workspace

Nov <var data-var='date'>24</var>, <var data-var='time'>08:51</var> UTC Resolved - We confirm the incident has been resolved. The system is fully operational.Nov <var data-var='date'>24</var>, <var data-var='time'>08:45</var> UTC Update - Transactional queue backlog is process, priority queue is still ongoingNov <var data-var='date'>24</var>, <var data-var='time'>08:38</var> UTC Identified - We identified the issue, backlog is processing nowNov <var data-var='date'>24</var>, <var data-var='time'>08:15</var> UTC Investigating - Our team is aware of an issue with Campaign and Transactional deliveries going out. We are currently looking into this.

US infrastructure delays with a subset of deliveries sending

Nov <var data-var='date'>21</var>, <var data-var='time'>13:09</var> UTC Resolved - The issue has now been resolved.Nov <var data-var='date'>21</var>, <var data-var='time'>12:55</var> UTC Monitoring - The issue has been identified and our team is currently monitoring the service.Nov <var data-var='date'>21</var>, <var data-var='time'>12:37</var> UTC Update - We are continuing to investigate the issue.Nov <var data-var='date'>21</var>, <var data-var='time'>11:46</var> UTC Investigating - We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.

Forms submissions experiencing intermittent delays

Nov <var data-var='date'>18</var>, <var data-var='time'>14:51</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>14:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>14:16</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>13:46</var> UTC Update - Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> UTC Update - The team is continuing to work towards a resolution.Nov <var data-var='date'>18</var>, <var data-var='time'>12:46</var> UTC Update - During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.Nov <var data-var='date'>18</var>, <var data-var='time'>12:28</var> UTC Identified - Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.

Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

Nov <var data-var='date'> 5</var>, <var data-var='time'>10:29</var> UTC Resolved - The issue has now been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:25</var> UTC Monitoring - Our team has rolled out a fix, and the Code Editor is operational.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:09</var> UTC Investigating - We have received reports of Code Editor emails crashing. Our team is currently investigating

Code Editor is freezing unexpectedly

Nov <var data-var='date'> 4</var>, <var data-var='time'>21:54</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'> 4</var>, <var data-var='time'>21:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 4</var>, <var data-var='time'>20:46</var> UTC Investigating - We are currently investigating this issue.

Some workspaces experiencing delays in campaign journeys and deliveries in US Data Center

Oct <var data-var='date'>31</var>, <var data-var='time'>18:12</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>31</var>, <var data-var='time'>18:06</var> UTC Monitoring - A fix has been implementing and we are monitoring the results.Oct <var data-var='date'>31</var>, <var data-var='time'>18:01</var> UTC Identified - The issue has been identified and we are working on a fixOct <var data-var='date'>31</var>, <var data-var='time'>17:48</var> UTC Investigating - We are currently investigating an issue impacting loading of the user interface for some workspaces in the US

Issue preventing some workspaces from loading in the US

Oct <var data-var='date'>30</var>, <var data-var='time'>21:58</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>21:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>30</var>, <var data-var='time'>21:11</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>20:41</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>20:11</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>20:03</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>19:34</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>19:03</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>18:34</var> UTC Identified - The issue has been identified and a fix is being worked on. Some US customers will continue to experience errors in the UI and delays in data processing and sending. No data loss is anticipated.Oct <var data-var='date'>30</var>, <var data-var='time'>18:05</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>17:25</var> UTC Investigating - Some US customers will experience errors in the UI and delays in data processing and sending. We do not anticipate any data loss.

Some US customers may be impacted by data delays and UI errors

Oct <var data-var='date'>29</var>, <var data-var='time'>20:12</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>20:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>20:02</var> UTC Investigating - We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.

Delayed Workspace Performance

Oct <var data-var='date'>29</var>, <var data-var='time'>18:17</var> UTC Resolved - The team has implemented a fix and this incident has now been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>18:04</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>29</var>, <var data-var='time'>18:04</var> UTC Investigating - We are currently investigating an issue impacting the loading of integrations pages in the Customer.io interface.

Integrations pages are currently not loading

Oct <var data-var='date'>29</var>, <var data-var='time'>15:52</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>15:48</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>29</var>, <var data-var='time'>15:48</var> UTC Monitoring - A fix has been implemented and the team will continue to monitor the issue.Oct <var data-var='date'>29</var>, <var data-var='time'>15:11</var> UTC Identified - The issue has been identified and the team is working on a fix.Oct <var data-var='date'>29</var>, <var data-var='time'>15:04</var> UTC Investigating - We are currently investigating reports that the Customer.io UI is slow to load at times.

Is Customer.io down?

Customer.io status is UP

Lastest published events

EU Region API Processing Delays

Some customers in our EU region may experience errors and delays

UI Errors Identified

Customer.io Services, Components and Regions

Recent Customer.io events

EU Region API Processing Delays

Some customers in our EU region may experience errors and delays

UI Errors Identified

Domain Verification Currently Unavailable

Some customers in our US region may experience errors and delays

Some customers in our EU region may experience errors and delays

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Is Customer.io down?

Customer.io status is UP

Lastest published events

EU Region API Processing Delays

Some customers in our EU region may experience errors and delays

UI Errors Identified

Customer.io Services, Components and Regions

Recent Customer.io events

EU Region API Processing Delays

Some customers in our EU region may experience errors and delays

UI Errors Identified

Domain Verification Currently Unavailable

Some customers in our US region may experience errors and delays

Some customers in our EU region may experience errors and delays

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!