Jul <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> UTC Resolved - This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:25</var> UTC Monitoring - Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> UTC Identified - The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed Jul <var data-var='date'> 3</var>, <var data-var='time'>09:07</var> UTC Investigating - Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.

User Interface is currently unavailable for some users in EU. Data processing delays

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:59</var> UTC Monitoring - The UI is back up and delays are actively recovering. We sincerely apologize for the inconvenience and appreciate your patience. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:51</var> UTC Investigating - Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable. We're also looking into potential data processing delays.

User Interface is currently unavailable, data processing delays

Jun <var data-var='date'>18</var>, <var data-var='time'>20:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>20:29</var> UTC Monitoring - We've identified the issue and access to the Billing page has been restored. We thank you for your patience! Jun <var data-var='date'>18</var>, <var data-var='time'>20:06</var> UTC Investigating - We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.

Some customers are currently unable to access the account Billing page in our UI

Jun <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>23:46</var> UTC Monitoring - A fix has been implemented and the systems are recovering. We are monitoring UI for any other issue. Jun <var data-var='date'>13</var>, <var data-var='time'>22:21</var> UTC Identified - The team has identified the issue and is actively working on a fix Jun <var data-var='date'>13</var>, <var data-var='time'>21:18</var> UTC Investigating - We are aware of an issue affecting access to our web application. Customers may encounter ERR_CONNECTION_REFUSED when attempting to access the UI. At this time, we are not aware of any impact beyond UI accessibility. Message processing and delivery continue to operate normally. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

Investigating Connectivity Issues

Jun <var data-var='date'>10</var>, <var data-var='time'>05:17</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>05:15</var> UTC Monitoring - 5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly Jun <var data-var='date'>10</var>, <var data-var='time'>04:56</var> UTC Update - Identified the issue, still processing backlog Jun <var data-var='date'>10</var>, <var data-var='time'>04:45</var> UTC Investigating - Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.

Delays in processing requests

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:56</var> UTC Resolved - This incident has been resolved. Thank you for your patience! Jun <var data-var='date'> 9</var>, <var data-var='time'>16:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:33</var> UTC Identified - Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Investigating - We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!

AI Agent and LLM Campaign Actions Disruption

Jun <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:30</var> UTC Investigating - We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we will post another update shortly. Thank you for your patience.

Some customers seeing delays setting up Pipelines in new EU workspaces

Jun <var data-var='date'> 5</var>, <var data-var='time'>01:15</var> UTC Resolved - We confirm the incident is resolved. Thank you for your patience! Jun <var data-var='date'> 5</var>, <var data-var='time'>00:44</var> UTC Monitoring - We have rolled out a fix and we're monitoring closely. Jun <var data-var='date'> 4</var>, <var data-var='time'>23:50</var> UTC Identified - We've identified an issue affecting some EU customers' Salesforce and Hubspot syncs. Our team is working on a fix.

Salesforce and Hubspot syncs might be delayed for some EU customers

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:39</var> UTC Monitoring - We've got a fix in place, and the UI is available once again. Thank you for your patience! Jun <var data-var='date'> 4</var>, <var data-var='time'>13:34</var> UTC Investigating - Our team is aware of this issue and are digging into it right now. We apologize for the inconvenience and will be back with an update as soon as possible.

Customer.io UI is currently inaccessible

Jun <var data-var='date'> 2</var>, <var data-var='time'>22:57</var> UTC Resolved - The issues affecting the UI have been resolved, and the system is functioning normally. Jun <var data-var='date'> 2</var>, <var data-var='time'>22:43</var> UTC Monitoring - We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely. Jun <var data-var='date'> 2</var>, <var data-var='time'>22:25</var> UTC Identified - Our team has identified additional UI-related issues affecting some customers. We are working on a fix now. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:33</var> UTC Monitoring - A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:18</var> UTC Investigating - Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.

UI inaccessible

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:11</var> UTC Resolved - We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience! Jun <var data-var='date'> 1</var>, <var data-var='time'>11:44</var> UTC Monitoring - A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:40</var> UTC Investigating - We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.

Reverse ETL Syncs not being run for some EU Customers

May <var data-var='date'>29</var>, <var data-var='time'>17:08</var> UTC Resolved - We have confirmed that this incident is now resolved. Thank you very much for your patience! May <var data-var='date'>29</var>, <var data-var='time'>16:51</var> UTC Monitoring - We have a resolution in place and are monitoring message throughput recovery now. Thank you for your patience! May <var data-var='date'>29</var>, <var data-var='time'>16:40</var> UTC Identified - We've identified the issue and are working towards a resolution now. May <var data-var='date'>29</var>, <var data-var='time'>16:26</var> UTC Investigating - Our engineers are aware of an issue where messages may be showing as "queued". We're investigating this now. Thank you for your patience!

Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)

May <var data-var='date'>25</var>, <var data-var='time'>16:10</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>15:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>15:27</var> UTC Investigating - We are currently investigating this issue.

Customers in the EU region may experience delays in message sending

May <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> UTC Monitoring - The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> UTC Identified - Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!

Some customers in our EU region may experience errors and delays

Apr <var data-var='date'>20</var>, <var data-var='time'>20:06</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>20:04</var> UTC Monitoring - We have identified the issue, released a fix, and are currently monitoring integrations. Apr <var data-var='date'>20</var>, <var data-var='time'>19:52</var> UTC Investigating - We are currently investigating an issue impacting Salesforce and Hubspot data-in integrations in the US region.

Delay in Salesforce & Hubspot data-in integrations

Apr <var data-var='date'>20</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident is now resolved. Thank you for your patience and understanding! Apr <var data-var='date'>20</var>, <var data-var='time'>16:50</var> UTC Monitoring - The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience! Apr <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Investigating - Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!

Customer.io UI is currently unavailable for some customers

Apr <var data-var='date'>17</var>, <var data-var='time'>20:16</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>20:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>20:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>20:07</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>16</var>, <var data-var='time'>21:30</var> UTC Resolved - Customers who are currently working in our UI are likely to have seen elevated errors or loading. Our engineers are aware, investigated, and have resolved this issue. Thank you for your patience and understanding!

Customer.io UI currently experiencing issues

Apr <var data-var='date'>15</var>, <var data-var='time'>20:30</var> UTC Resolved - We've identified an issue that was preventing the workflow builder from adding Event campaign triggers. This did not affect processing or deliveries for existing campaigns, only the workflow UI experience was impacted. This incident has already been resolved.

Unable to create event-driven campaigns

Apr <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Resolved - A fix has been deployed and the system's functionality is fully restored. Apr <var data-var='date'>13</var>, <var data-var='time'>18:28</var> UTC Identified - The issue has been identified in the UI and a fix is being deployed. Apr <var data-var='date'>13</var>, <var data-var='time'>18:26</var> UTC Investigating - Our team is aware of an issue affecting Integrations with destinations in EU/US. We are looking into this and gathering more details. Data import and export is still working, only the UI is effected.

Integration Destinations UI Disruption

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> UTC Resolved - Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience! Apr <var data-var='date'> 7</var>, <var data-var='time'>17:26</var> UTC Update - We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience! Apr <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> UTC Investigating - Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!

EU Region API Processing Delays

Mar <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Resolved - Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.

Mar <var data-var='date'>18</var>, <var data-var='time'>19:09</var> UTC Resolved - Our team identified and resolved errors impacting creating and saving campaigns, newsletters, segments in the user interface.

UI Errors Identified

Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> UTC Resolved - The issue has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>09:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>09:38</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:30</var> UTC Investigating - Customers are unable to add or edit unverified sending domains.

Domain Verification Currently Unavailable

Feb <var data-var='date'>23</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved. We greatly appreciate your patience! Feb <var data-var='date'>23</var>, <var data-var='time'>20:28</var> UTC Monitoring - A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience! Feb <var data-var='date'>23</var>, <var data-var='time'>20:11</var> UTC Identified - We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.

Is Customer.io down?

Customer.io status is UP

Lastest published events

User Interface is currently unavailable for some users in EU. Data processing delays

User Interface is currently unavailable, data processing delays

Some customers are currently unable to access the account Billing page in our UI

Customer.io Services, Components and Regions

Recent Customer.io events

User Interface is currently unavailable for some users in EU. Data processing delays

User Interface is currently unavailable, data processing delays

Some customers are currently unable to access the account Billing page in our UI

Investigating Connectivity Issues

Delays in processing requests

AI Agent and LLM Campaign Actions Disruption

Get your FREE account now,
5 monitors included!

Is Customer.io down?

Customer.io status is UP

Lastest published events

User Interface is currently unavailable for some users in EU. Data processing delays

User Interface is currently unavailable, data processing delays

Some customers are currently unable to access the account Billing page in our UI

Customer.io Services, Components and Regions

Recent Customer.io events

User Interface is currently unavailable for some users in EU. Data processing delays

User Interface is currently unavailable, data processing delays

Some customers are currently unable to access the account Billing page in our UI

Investigating Connectivity Issues

Delays in processing requests

AI Agent and LLM Campaign Actions Disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!