May <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> UTC Monitoring - The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> UTC Identified - Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!

Some customers in our EU region may experience errors and delays

Apr <var data-var='date'>20</var>, <var data-var='time'>20:06</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>20:04</var> UTC Monitoring - We have identified the issue, released a fix, and are currently monitoring integrations. Apr <var data-var='date'>20</var>, <var data-var='time'>19:52</var> UTC Investigating - We are currently investigating an issue impacting Salesforce and Hubspot data-in integrations in the US region.

Delay in Salesforce & Hubspot data-in integrations

Apr <var data-var='date'>20</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident is now resolved. Thank you for your patience and understanding! Apr <var data-var='date'>20</var>, <var data-var='time'>16:50</var> UTC Monitoring - The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience! Apr <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Investigating - Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!

Customer.io UI is currently unavailable for some customers

Apr <var data-var='date'>17</var>, <var data-var='time'>20:16</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>20:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>20:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>20:07</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>16</var>, <var data-var='time'>21:30</var> UTC Resolved - Customers who are currently working in our UI are likely to have seen elevated errors or loading. Our engineers are aware, investigated, and have resolved this issue. Thank you for your patience and understanding!

Customer.io UI currently experiencing issues

Apr <var data-var='date'>15</var>, <var data-var='time'>20:30</var> UTC Resolved - We've identified an issue that was preventing the workflow builder from adding Event campaign triggers. This did not affect processing or deliveries for existing campaigns, only the workflow UI experience was impacted. This incident has already been resolved.

Unable to create event-driven campaigns

Apr <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Resolved - A fix has been deployed and the system's functionality is fully restored. Apr <var data-var='date'>13</var>, <var data-var='time'>18:28</var> UTC Identified - The issue has been identified in the UI and a fix is being deployed. Apr <var data-var='date'>13</var>, <var data-var='time'>18:26</var> UTC Investigating - Our team is aware of an issue affecting Integrations with destinations in EU/US. We are looking into this and gathering more details. Data import and export is still working, only the UI is effected.

Integration Destinations UI Disruption

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> UTC Resolved - Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience! Apr <var data-var='date'> 7</var>, <var data-var='time'>17:26</var> UTC Update - We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience! Apr <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> UTC Investigating - Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!

EU Region API Processing Delays

Mar <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Resolved - Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.

Mar <var data-var='date'>18</var>, <var data-var='time'>19:09</var> UTC Resolved - Our team identified and resolved errors impacting creating and saving campaigns, newsletters, segments in the user interface.

UI Errors Identified

Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> UTC Resolved - The issue has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>09:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>09:38</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:30</var> UTC Investigating - Customers are unable to add or edit unverified sending domains.

Domain Verification Currently Unavailable

Feb <var data-var='date'>23</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved. We greatly appreciate your patience! Feb <var data-var='date'>23</var>, <var data-var='time'>20:28</var> UTC Monitoring - A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience! Feb <var data-var='date'>23</var>, <var data-var='time'>20:11</var> UTC Identified - We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.

Some customers in our US region may experience errors and delays

Feb <var data-var='date'>19</var>, <var data-var='time'>14:44</var> UTC Resolved - Our engineers have resolved this issue. Thank you very much for your patience! Feb <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC Monitoring - We have a resolution in place now and are continuing to monitor. Feb <var data-var='date'>19</var>, <var data-var='time'>14:35</var> UTC Identified - Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.

Feb <var data-var='date'>13</var>, <var data-var='time'>23:02</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>22:51</var> UTC Monitoring - A fix has been implemented and we are monitoring. Feb <var data-var='date'>13</var>, <var data-var='time'>22:42</var> UTC Identified - A subset of customers in US may experience delays on completing reverse ETL syncs.

Reverse ETL syncs may experience delays in US

Jan <var data-var='date'>28</var>, <var data-var='time'>19:26</var> UTC Resolved - This issue is now resolved. We greatly appreciate your patience while we investigated. Jan <var data-var='date'>28</var>, <var data-var='time'>19:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>18:56</var> UTC Investigating - Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.

Some customers are experiencing delays with message sending

Jan <var data-var='date'>21</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>20:45</var> UTC Identified - Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

Issue with downloading exports from our App API

Jan <var data-var='date'>14</var>, <var data-var='time'>16:34</var> UTC Resolved - Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.

Delays with Salesforce Syncs

Dec <var data-var='date'>13</var>, <var data-var='time'>13:37</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>13:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>13</var>, <var data-var='time'>12:33</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>13</var>, <var data-var='time'>12:06</var> UTC Investigating - We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.

Customers may be impacted by data delays

Dec <var data-var='date'>12</var>, <var data-var='time'>17:25</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>17:20</var> UTC Identified - The issue has been identified and we're working towards a resolution now. Thank you for your patience! Dec <var data-var='date'>12</var>, <var data-var='time'>17:07</var> UTC Investigating - Our engineers are looking into this issue now. We sincerely apologize for the inconvenience.

Some customers are experiencing issues with saving their content

Dec <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> UTC Resolved - The team has identified the issue and released a fix. Dec <var data-var='date'> 9</var>, <var data-var='time'>14:21</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> UTC Investigating - We are currently investigating an issue preventing the in-app message editor from loading in some accounts.

Intermittent issues loading the in-app message editor.

Dec <var data-var='date'> 8</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>18:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 8</var>, <var data-var='time'>18:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 8</var>, <var data-var='time'>18:12</var> UTC Investigating - We identified a recent change that might cause data delays. We are investigating.

Nov <var data-var='date'>24</var>, <var data-var='time'>18:15</var> UTC Resolved - The team has released a fix and this incident is now resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>17:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>24</var>, <var data-var='time'>17:20</var> UTC Investigating - We are currently investigating reports loading the User Interface (UI) in some workspaces.

Trouble loading User Interface in some workspace

Nov <var data-var='date'>24</var>, <var data-var='time'>08:51</var> UTC Resolved - We confirm the incident has been resolved. The system is fully operational. Nov <var data-var='date'>24</var>, <var data-var='time'>08:45</var> UTC Update - Transactional queue backlog is process, priority queue is still ongoing Nov <var data-var='date'>24</var>, <var data-var='time'>08:38</var> UTC Identified - We identified the issue, backlog is processing now Nov <var data-var='date'>24</var>, <var data-var='time'>08:15</var> UTC Investigating - Our team is aware of an issue with Campaign and Transactional deliveries going out. We are currently looking into this.

US infrastructure delays with a subset of deliveries sending

Nov <var data-var='date'>21</var>, <var data-var='time'>13:09</var> UTC Resolved - The issue has now been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>12:55</var> UTC Monitoring - The issue has been identified and our team is currently monitoring the service. Nov <var data-var='date'>21</var>, <var data-var='time'>12:37</var> UTC Update - We are continuing to investigate the issue. Nov <var data-var='date'>21</var>, <var data-var='time'>11:46</var> UTC Investigating - We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.

Forms submissions experiencing intermittent delays

Nov <var data-var='date'>18</var>, <var data-var='time'>14:51</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>14:16</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>13:46</var> UTC Update - Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion. Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> UTC Update - The team is continuing to work towards a resolution. Nov <var data-var='date'>18</var>, <var data-var='time'>12:46</var> UTC Update - During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages. Nov <var data-var='date'>18</var>, <var data-var='time'>12:28</var> UTC Identified - Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.

Is Customer.io down?

Customer.io status is UP

Lastest published events

Some customers in our EU region may experience errors and delays

Delay in Salesforce & Hubspot data-in integrations

Customer.io UI is currently unavailable for some customers

Customer.io Services, Components and Regions

Recent Customer.io events

Some customers in our EU region may experience errors and delays

Delay in Salesforce & Hubspot data-in integrations

Customer.io UI is currently unavailable for some customers

Some customers in our EU region may experience errors and delays

Customer.io UI currently experiencing issues

Unable to create event-driven campaigns

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Is Customer.io down?

Customer.io status is UP

Lastest published events

Some customers in our EU region may experience errors and delays

Delay in Salesforce & Hubspot data-in integrations

Customer.io UI is currently unavailable for some customers

Customer.io Services, Components and Regions

Recent Customer.io events

Some customers in our EU region may experience errors and delays

Delay in Salesforce & Hubspot data-in integrations

Customer.io UI is currently unavailable for some customers

Some customers in our EU region may experience errors and delays

Customer.io UI currently experiencing issues

Unable to create event-driven campaigns

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!