May <var data-var='date'>22</var>, <var data-var='time'>05:35</var> UTC Resolved - The issue affecting errors when creating payments or logging in have been resolved. Service restored to expected behaviour. We apologize for any inconvenience this may have caused. May <var data-var='date'>22</var>, <var data-var='time'>01:18</var> UTC Monitoring - Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues. May <var data-var='date'>22</var>, <var data-var='time'>01:02</var> UTC Investigating - We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.

Clients experiencing Multiple Invalid SCA Error

May <var data-var='date'>20</var>, <var data-var='time'>09:38</var> UTC Resolved - The issue affecting local EUR payments has now been resolved, and services are operating normally. The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored. Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions. We will continue to monitor the service to ensure stability. Thank you for your patience, and we apologise for any inconvenience caused. May <var data-var='date'>19</var>, <var data-var='time'>18:11</var> UTC Identified - The issue affecting SEPA Instant payments has been identified. Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service. We are continuing to monitor the situation and will provide further updates as more information becomes available. Thank you for your patience, and we apologize for any inconvenience caused. May <var data-var='date'>19</var>, <var data-var='time'>17:22</var> UTC Investigating - We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible. Thank you for your patience, and we apologize for any inconvenience caused.

Issue affecting local EUR payments

May <var data-var='date'>19</var>, <var data-var='time'>08:51</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>20:14</var> UTC Monitoring - The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated. Our teams are continuing to monitor the service to confirm normal processing has resumed. Thank you for your patience, and we apologize for any inconvenience caused. May <var data-var='date'>18</var>, <var data-var='time'>17:05</var> UTC Investigating - We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment. Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected. We are continuing to monitor the situation and will address any remaining affected accounts. Thank you for your patience, and we apologize for any inconvenience caused.

Delay in Creating EUR and USD Accounts in DEMO Environment

May <var data-var='date'>10</var>, <var data-var='time'>04:18</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>03:49</var> UTC Monitoring - The planned platform maintenance has been extended.

Platform Maintenance

May <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>14:48</var> UTC Update - The Currencycloud Production environment will be undergoing scheduled failover on Sunday May 10th at 00:00 UTC Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created. During the failover access will be unavailable for approximately 1 hour. Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour. Mar <var data-var='date'>24</var>, <var data-var='time'>15:17</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday May 10th at 00:00 UTC

Production Environment - Scheduled Failover

May <var data-var='date'> 8</var>, <var data-var='time'>15:40</var> UTC Resolved - Payment statuses have been updated, now fully reflect their final status. During this period payments have continued to process and settle as expected throughout. Thank you for your patients. May <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> UTC Monitoring - The issue affecting status updates for local EUR payments has been corrected. Payment statuses are updating correctly; however, due to earlier processing volumes, it may take a few hours for all outstanding payments to fully reflect their final status. Payments have continued to process and settle as expected throughout. We will continue to monitor closely until all status updates are fully reconciled. May <var data-var='date'> 8</var>, <var data-var='time'>10:57</var> UTC Investigating - We are currently experiencing an issue affecting the status updates for local EUR payments. While the displayed status may not reflect the latest state, payments themselves are processing as expected with no impact to settlement. Our teams are actively working to restore correct status reporting. We will provide a further update once the issue is resolved.

Local EUR Payment Status

May <var data-var='date'> 8</var>, <var data-var='time'>14:10</var> UTC Resolved - The issue affecting our phone support service has now been resolved. All support channels, including phone, email, and in‑app support, are fully operational. We apologise for any inconvenience caused and thank you for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone. Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available. Further updates will be provided as more information becomes available.

Service Update – Customer Support Availability

May <var data-var='date'> 7</var>, <var data-var='time'>16:13</var> UTC Resolved - The issue affecting Authy two‑factor authentication (2FA) has been resolved and customers should now be able to log in as normal. We will continue to monitor authentication services to ensure ongoing stability. Thank you for your patience while this was investigated. May <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> UTC Investigating - We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in. While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method. Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused and thank you for your patience.

Intermittent Two‑Factor Authentication Issues

May <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:16</var> UTC Update - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>16:05</var> UTC Investigating - We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.Thank you for your patience, and we apologize for any inconvenience caused.

Erste Payment Status Updates

Apr <var data-var='date'>28</var>, <var data-var='time'>17:15</var> UTC Resolved - Issue has been mitigated and all vans have been created. Apr <var data-var='date'>28</var>, <var data-var='time'>10:13</var> UTC Update - We are working with our Banking Partner to resolve this issue and will update once the issue has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>07:32</var> UTC Investigating - We are currently investigating an issue affecting the functionality to create CAD virtual accounts.

Virtual account creation service degraded

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:58</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:53</var> UTC Investigating - We are currently investigating an issue affecting the status updates for some RON local payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our RON network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.

Investigating – RON Local Payment Status Updates

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> UTC Resolved - The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally. Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability. We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> UTC Update - The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally. Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability. We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:32</var> UTC Update - We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Thank you for your patience, and we apologise for any inconvenience caused. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:29</var> UTC Investigating - We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com

Issues accessing API and Direct

Apr <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> UTC Resolved - The issue affecting a subset of DKK payments has been resolved. Payment processing has returned to normal, and any delayed transactions are now being completed. We will continue to monitor closely to ensure ongoing stability. Thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>17:37</var> UTC Investigating - We are currently investigating an issue affecting a subset of DKK payments. Customers may experience delays in processing due to an issue with one of our network partners. Our team is actively working with the partner to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.

Degraded Performance – Local DKK Payments

Mar <var data-var='date'>18</var>, <var data-var='time'>11:12</var> UTC Resolved - The issue impacting the Confirmation of Payee (CoP) inbound service has been resolved, and service was fully restored to business as usual from 5:30pm (UK time) yesterday. Our engineering team has implemented a fix and continues to monitor the service to ensure ongoing stability. We apologise for any inconvenience caused and thank you for your patience. Mar <var data-var='date'>13</var>, <var data-var='time'>17:33</var> UTC Investigating - We are currently investigating delays within the Confirmation of Payee (COP) inbound service. Our engineering team is actively working to identify and resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

Delays in Confirmation of Payee (COP) inbound service

Mar <var data-var='date'>12</var>, <var data-var='time'>12:27</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>09:18</var> UTC Investigating - We are currently investigating an issue affecting login and API connectivity within our Demo testing environment. Some clients may experience difficulty accessing the demo platform or making API requests. Our engineering team is actively working to identify and resolve the issue as quickly as possible. Important: This issue only affects the Demo environment used for testing and development. Our live production environment is operating normally and is not impacted. We will provide further updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

Demo Environment – Login and API Connectivity Issues

Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>15:56</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday March 8th at 01:00 UTC

Production Environment - Planned Outage

Mar <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:26</var> UTC Scheduled - We will be carrying out work on the Demo Environment that could cause clients to see errors during the work This change is expected to cause HTTP/503s during the rollout time. The change rollout is expected to be one minute with safe margin to apply changes if needed or to rollback in case of sustained errors.

DEMO Environment - Planned Maintenance

Mar <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> UTC Resolved - The incident has now been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Investigating - We are investigating an issue that is impacting clients using Payment Tracking for SWIFT Payments.

Payment Tracking Unavailable

Feb <var data-var='date'>24</var>, <var data-var='time'>15:38</var> UTC Resolved - The issue impacting the Bulk Upload feature has now been resolved. We will continue to monitor closely to ensure ongoing stability of this feature. Feb <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>20</var>, <var data-var='time'>09:31</var> UTC Identified - We are currently experiencing an issue with the Bulk Upload feature. As a temporary measure, the service has been disabled while our team works on a resolution. All other platform functionality remains operational. We will provide an update as soon as more information becomes available.

Bulk Upload Service – Temporary Unavailable

Feb <var data-var='date'>20</var>, <var data-var='time'>21:41</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>18:44</var> UTC Investigating - We are investigating an issue that is impacting clients attempting to get a rate for KWD, we are working with our FX Partner to resolve the issue as soon as possible

Unable to get rate for KWD

Feb <var data-var='date'>17</var>, <var data-var='time'>17:31</var> UTC Resolved - The issue impacting certain GBP currency pairs, including GBP/USD and GBP/EUR, has now been resolved. The root cause was identified as an external network partner issue. The partner has confirmed remediation, and services have been fully restored. Trade date amendments and BARX executions are now processing as expected. We will continue to monitor closely to ensure ongoing stability. Feb <var data-var='date'>17</var>, <var data-var='time'>17:15</var> UTC Investigating - We are currently investigating an issue affecting certain FX transactions involving GBP currency pairs, including GBP/USD and GBP/EUR. Clients may experience failures when submitting trade date amendments for FX deals or when executing trades via BARX in impacted pairs. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible.

FX Trade Date Amendments and BARX Execution Failures

Feb <var data-var='date'>12</var>, <var data-var='time'>14:26</var> UTC Resolved - The issue impacting the processing of some TRY and CHF payments has now been resolved. Payment processing has been fully restored, and all previously delayed payments have been successfully processed to value date. We apologise for the disruption caused and appreciate your patience while we worked to resolve this matter. Feb <var data-var='date'>12</var>, <var data-var='time'>09:20</var> UTC Investigating - We are currently investigating an issue impacting the processing of some TRY and CHF payments. A number of payments are currently delayed and not progressing as expected. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide a further update once additional information becomes available. We apologise for the inconvenience and appreciate your patience.

Delayed Processing TRY and CHF

Jan <var data-var='date'>29</var>, <var data-var='time'>17:13</var> UTC Resolved - The issue impacting EUR payments instructed via DIRECT has now been resolved. All payment submissions and processing are operating normally. We will continue to monitor closely. Jan <var data-var='date'>29</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating an issue impacting EUR payments instructed via DIRECT. Some customers may experience delays or failures when submitting or processing these payments.

Degraded Performance – EUR Payments via Direct Debit

Jan <var data-var='date'>27</var>, <var data-var='time'>16:17</var> UTC Resolved - The issue affecting SEPA (non-instant) credit transfers has now been resolved. Processing of impacted payments submitted between 23 and 26 January has resumed and payments are beginning to complete. Full remediation, including completion of all remaining delayed payments, is expected to be finalised by tomorrow. We will continue to closely monitor processing to ensure stability. We apologise for the inconvenience caused and thank you for your patience. Jan <var data-var='date'>26</var>, <var data-var='time'>18:27</var> UTC Identified - We are currently experiencing an issue affecting SEPA (non-instant) credit transfers. The root cause has been identified, and corrective actions are underway in collaboration with our Network Partner. We expect the service to return to normal operation by tomorrow. Any SEPA credit payments submitted today that are delayed will be manually remediated tomorrow to ensure completion. We apologise for the inconvenience and appreciate your patience as we work to resolve this. Jan <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Investigating - We’re currently experiencing an issue affecting SEPA (non-instant) credit transfers. As a result, SEPA credit payments submitted today may be processed later than usual. No payments are lost as they shall be completed once the issue is resolved. We’re actively working with our Network Partners to resolve this and will provide updates as soon as more information is available. We apologise for the inconvenience and appreciate your patience.

SEPA Credit Transfer Delays

Jan <var data-var='date'>15</var>, <var data-var='time'>09:37</var> UTC Resolved - Incident was resolved 20:00 UTC 14th Jan Customers are advised to call the /v2/funding_accounts/find endpoint to pull the required Virtual Account Details Jan <var data-var='date'>14</var>, <var data-var='time'>19:46</var> UTC Investigating - We are currently investigating an issue affecting the functionality to create USD virtual accounts.

Is Currencycloud down?

Currencycloud status is UNDER MAINTENANCE

Components with issues

Lastest published events

Clients experiencing Multiple Invalid SCA Error

Issue affecting local EUR payments

Delay in Creating EUR and USD Accounts in DEMO Environment

Currencycloud Services, Components and Regions

Recent Currencycloud events

Clients experiencing Multiple Invalid SCA Error

Issue affecting local EUR payments

Delay in Creating EUR and USD Accounts in DEMO Environment

Platform Maintenance

Production Environment - Scheduled Failover

Local EUR Payment Status

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Is Currencycloud down?

Currencycloud status is UNDER MAINTENANCE

Components with issues

Lastest published events

Clients experiencing Multiple Invalid SCA Error

Issue affecting local EUR payments

Delay in Creating EUR and USD Accounts in DEMO Environment

Currencycloud Services, Components and Regions

Recent Currencycloud events

Clients experiencing Multiple Invalid SCA Error

Issue affecting local EUR payments

Delay in Creating EUR and USD Accounts in DEMO Environment

Platform Maintenance

Production Environment - Scheduled Failover

Local EUR Payment Status

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!