THIS IS A SCHEDULED EVENT May <var data-var='date'>10</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTCMar <var data-var='date'>24</var>, <var data-var='time'>15:17</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday May 10th at 00:00 UTC

Production Environment - Planned Outage

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTCMar <var data-var='date'>31</var>, <var data-var='time'>14:37</var> UTC Scheduled - The Currencycloud Production environment will be undergoing emergency maintenance on Sunday April 12th at 00:00 UTC

Production Environment - Emergency Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:53</var> UTC Investigating - We are currently investigating an issue affecting the status updates for some RON local payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our RON network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.

Investigating – RON Local Payment Status Updates

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> UTC Resolved - The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally. Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability. We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> UTC Update - The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally. Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability. We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:32</var> UTC Update - We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Thank you for your patience, and we apologise for any inconvenience caused.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:29</var> UTC Investigating - We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com

Issues accessing API and Direct

Apr <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> UTC Resolved - The issue affecting a subset of DKK payments has been resolved. Payment processing has returned to normal, and any delayed transactions are now being completed. We will continue to monitor closely to ensure ongoing stability. Thank you for your patience.Mar <var data-var='date'>31</var>, <var data-var='time'>17:37</var> UTC Investigating - We are currently investigating an issue affecting a subset of DKK payments. Customers may experience delays in processing due to an issue with one of our network partners. Our team is actively working with the partner to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.

Degraded Performance – Local DKK Payments

Mar <var data-var='date'>18</var>, <var data-var='time'>11:12</var> UTC Resolved - The issue impacting the Confirmation of Payee (CoP) inbound service has been resolved, and service was fully restored to business as usual from 5:30pm (UK time) yesterday. Our engineering team has implemented a fix and continues to monitor the service to ensure ongoing stability. We apologise for any inconvenience caused and thank you for your patience.Mar <var data-var='date'>13</var>, <var data-var='time'>17:33</var> UTC Investigating - We are currently investigating delays within the Confirmation of Payee (COP) inbound service. Our engineering team is actively working to identify and resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

Delays in Confirmation of Payee (COP) inbound service

Mar <var data-var='date'>12</var>, <var data-var='time'>12:27</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>09:18</var> UTC Investigating - We are currently investigating an issue affecting login and API connectivity within our Demo testing environment. Some clients may experience difficulty accessing the demo platform or making API requests. Our engineering team is actively working to identify and resolve the issue as quickly as possible. Important: This issue only affects the Demo environment used for testing and development. Our live production environment is operating normally and is not impacted. We will provide further updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

Demo Environment – Login and API Connectivity Issues

Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>17</var>, <var data-var='time'>15:56</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday March 8th at 01:00 UTC

Mar <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:26</var> UTC Scheduled - We will be carrying out work on the Demo Environment that could cause clients to see errors during the work This change is expected to cause HTTP/503s during the rollout time. The change rollout is expected to be one minute with safe margin to apply changes if needed or to rollback in case of sustained errors.

DEMO Environment - Planned Maintenance

Mar <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> UTC Resolved - The incident has now been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Investigating - We are investigating an issue that is impacting clients using Payment Tracking for SWIFT Payments.

Payment Tracking Unavailable

Feb <var data-var='date'>24</var>, <var data-var='time'>15:38</var> UTC Resolved - The issue impacting the Bulk Upload feature has now been resolved. We will continue to monitor closely to ensure ongoing stability of this feature.Feb <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>20</var>, <var data-var='time'>09:31</var> UTC Identified - We are currently experiencing an issue with the Bulk Upload feature. As a temporary measure, the service has been disabled while our team works on a resolution. All other platform functionality remains operational. We will provide an update as soon as more information becomes available.

Bulk Upload Service – Temporary Unavailable

Feb <var data-var='date'>20</var>, <var data-var='time'>21:41</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>18:44</var> UTC Investigating - We are investigating an issue that is impacting clients attempting to get a rate for KWD, we are working with our FX Partner to resolve the issue as soon as possible

Unable to get rate for KWD

Feb <var data-var='date'>17</var>, <var data-var='time'>17:31</var> UTC Resolved - The issue impacting certain GBP currency pairs, including GBP/USD and GBP/EUR, has now been resolved. The root cause was identified as an external network partner issue. The partner has confirmed remediation, and services have been fully restored. Trade date amendments and BARX executions are now processing as expected. We will continue to monitor closely to ensure ongoing stability.Feb <var data-var='date'>17</var>, <var data-var='time'>17:15</var> UTC Investigating - We are currently investigating an issue affecting certain FX transactions involving GBP currency pairs, including GBP/USD and GBP/EUR. Clients may experience failures when submitting trade date amendments for FX deals or when executing trades via BARX in impacted pairs. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible.

FX Trade Date Amendments and BARX Execution Failures

Feb <var data-var='date'>12</var>, <var data-var='time'>14:26</var> UTC Resolved - The issue impacting the processing of some TRY and CHF payments has now been resolved. Payment processing has been fully restored, and all previously delayed payments have been successfully processed to value date. We apologise for the disruption caused and appreciate your patience while we worked to resolve this matter.Feb <var data-var='date'>12</var>, <var data-var='time'>09:20</var> UTC Investigating - We are currently investigating an issue impacting the processing of some TRY and CHF payments. A number of payments are currently delayed and not progressing as expected. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide a further update once additional information becomes available. We apologise for the inconvenience and appreciate your patience.

Delayed Processing TRY and CHF

Jan <var data-var='date'>29</var>, <var data-var='time'>17:13</var> UTC Resolved - The issue impacting EUR payments instructed via DIRECT has now been resolved. All payment submissions and processing are operating normally. We will continue to monitor closely.Jan <var data-var='date'>29</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating an issue impacting EUR payments instructed via DIRECT. Some customers may experience delays or failures when submitting or processing these payments.

Degraded Performance – EUR Payments via Direct Debit

Jan <var data-var='date'>27</var>, <var data-var='time'>16:17</var> UTC Resolved - The issue affecting SEPA (non-instant) credit transfers has now been resolved. Processing of impacted payments submitted between 23 and 26 January has resumed and payments are beginning to complete. Full remediation, including completion of all remaining delayed payments, is expected to be finalised by tomorrow. We will continue to closely monitor processing to ensure stability. We apologise for the inconvenience caused and thank you for your patience.Jan <var data-var='date'>26</var>, <var data-var='time'>18:27</var> UTC Identified - We are currently experiencing an issue affecting SEPA (non-instant) credit transfers. The root cause has been identified, and corrective actions are underway in collaboration with our Network Partner. We expect the service to return to normal operation by tomorrow. Any SEPA credit payments submitted today that are delayed will be manually remediated tomorrow to ensure completion. We apologise for the inconvenience and appreciate your patience as we work to resolve this.Jan <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Investigating - We’re currently experiencing an issue affecting SEPA (non-instant) credit transfers. As a result, SEPA credit payments submitted today may be processed later than usual. No payments are lost as they shall be completed once the issue is resolved. We’re actively working with our Network Partners to resolve this and will provide updates as soon as more information is available. We apologise for the inconvenience and appreciate your patience.

SEPA Credit Transfer Delays

Jan <var data-var='date'>15</var>, <var data-var='time'>09:37</var> UTC Resolved - Incident was resolved 20:00 UTC 14th Jan Customers are advised to call the /v2/funding_accounts/find endpoint to pull the required Virtual Account DetailsJan <var data-var='date'>14</var>, <var data-var='time'>19:46</var> UTC Investigating - We are currently investigating an issue affecting the functionality to create USD virtual accounts.

Virtual account creation service degraded

Jan <var data-var='date'>13</var>, <var data-var='time'>11:28</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>09:08</var> UTC Investigating - We are investigating reports of delays in USD Virtual Account Creation. Accounts are taking longer to activate than expected.

Delay in Virtual Account Creation.

Dec <var data-var='date'>30</var>, <var data-var='time'>12:48</var> UTC Resolved - The issue affecting the status display of RON payments with a value date of 29/12 has been resolved. Payment statuses are now reflecting correctly, and no further issues have been identified. All payments were processed as expected throughout.Dec <var data-var='date'>30</var>, <var data-var='time'>09:07</var> UTC Investigating - We are aware of an issue affecting the status display of RON payments with a value date of 29/12. These payments have been processed successfully and handled as expected. We are currently investigating why the payment status is not reflecting correctly in the system. This is a status display issue only and does not impact payment processing. Further updates will be provided as available.

RON Payment Status Display

Dec <var data-var='date'>16</var>, <var data-var='time'>14:26</var> UTC Resolved - The issue affecting the Swedish SEK clearing process on Tuesday, 9th December has been fully resolvedDec <var data-var='date'>12</var>, <var data-var='time'>10:22</var> UTC Update - Between 09:30 and 12:05 UTC on Tuesday, 9th December, an issue in the Swedish SEK clearing process affected a subset of payments. While 819 payments were marked failed and funds returned to Client balance, they were also successfully processed to beneficiaries. Where failures have been re-submitted, please be assured you will only be debited once, with the original funds received under active recovery via our SEK Network Partner as part of the wider Swedish clearing scheme remediation efforts. No further action required.Dec <var data-var='date'>10</var>, <var data-var='time'>09:28</var> UTC Update - We are aware of an ongoing issue affecting a subset of SEK domestic payments submitted yesterday between 09:30 and 12:05. Our network partners are still working to fully resolve the problem. Internal checks confirm that while most payments from this timeframe have now processed as expected, a portion were either delayed by one day or failed. All other SEK payments continue to be processed normally. We will continue to provide updates as more information becomes available.Dec <var data-var='date'> 9</var>, <var data-var='time'>16:04</var> UTC Monitoring - We are aware of an issue affecting domestic credit transfers in Sweden, which may cause delays to both incoming and outgoing SEK transactions. Our network providers are actively investigating, and we will share updates as soon as more information becomes available.

SEK Payment Process Delay

Dec <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>24</var>, <var data-var='time'>16:05</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday December 14th at 01:00 UTC

Dec <var data-var='date'>11</var>, <var data-var='time'>13:30</var> UTC Resolved - The delays in funding processing have been resolved. Normal processing times have been fully restored, and all systems are operating as expected. If you continue to experience any issues, please contact our support team.Dec <var data-var='date'>11</var>, <var data-var='time'>12:06</var> UTC Investigating - We are investigating an issue causing delays in funding processing. Our team is working to reduce the backlog and restore normal processing as soon as possible.

Delays in Funding Processing

Dec <var data-var='date'>11</var>, <var data-var='time'>11:03</var> UTC Resolved - All missing Virtual Accounts have been createdDec <var data-var='date'>11</var>, <var data-var='time'>10:04</var> UTC Investigating - We are investigating an issue that is impacting some Virtual Account creations. Team is working to resolve the missing Virtual accounts as soon as possible.

Dec <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> UTC Resolved - The issue affecting AUD trades to a limited set of restricted currencies has now been fully resolved. All AUD trading and payout services are operating normally. Thank you for your patience while we worked to restore full availability.Dec <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> UTC Update - We are continuing to monitor for any further issues.Dec <var data-var='date'> 1</var>, <var data-var='time'>10:05</var> UTC Monitoring - We are currently experiencing an issue affecting AUD trading to a limited set of restricted currencies. As a result, clients may be unable to book trades involving the sale of AUD to those specific currencies. Please note: All other AUD trading and all AUD payouts continue to operate normally. The issue is contained to a narrow set of currency pairs. Our team is actively working to restore full availability. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

AUD Trading Availability

Nov <var data-var='date'>19</var>, <var data-var='time'>08:46</var> UTC Resolved - The issue affecting access to the Direct portal and API has now been fully resolved. All services are operating normally. We are completing an internal review to confirm that any impacts have been fully remediated and to ensure continued stability. Thank you for your patience.Nov <var data-var='date'>18</var>, <var data-var='time'>14:52</var> UTC Monitoring - Access to the Direct portal and API has been restored, but we are aware that the provider is still experiencing ongoing issues which may cause some instability. We are actively monitoring the situation and working with the provider to ensure full resolution.Nov <var data-var='date'>18</var>, <var data-var='time'>12:16</var> UTC Update - We have identified that the issue affecting access to the Direct portal is also impacting API connection. Our team is investigating this as a priority and working to restore normal access as quickly as possible.Nov <var data-var='date'>18</var>, <var data-var='time'>11:59</var> UTC Identified - We're currently aware of an issue preventing some customers from logging into the Direct portal. Our team is investigating this as a priority and working to restore normal access as quickly as possible.

Is Currencycloud down?

Currencycloud status is UP

Lastest published events

Investigating – RON Local Payment Status Updates

Issues accessing API and Direct

Degraded Performance – Local DKK Payments

Currencycloud Services, Components and Regions

Recent Currencycloud events

Production Environment - Planned Outage

Production Environment - Emergency Maintenance

Investigating – RON Local Payment Status Updates

Issues accessing API and Direct

Degraded Performance – Local DKK Payments

Delays in Confirmation of Payee (COP) inbound service

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Is Currencycloud down?

Currencycloud status is UP

Lastest published events

Investigating – RON Local Payment Status Updates

Issues accessing API and Direct

Degraded Performance – Local DKK Payments

Currencycloud Services, Components and Regions

Recent Currencycloud events

Production Environment - Planned Outage

Production Environment - Emergency Maintenance

Investigating – RON Local Payment Status Updates

Issues accessing API and Direct

Degraded Performance – Local DKK Payments

Delays in Confirmation of Payee (COP) inbound service

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!