THIS IS A SCHEDULED EVENT Sep <var data-var='date'>13</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTC Aug <var data-var='date'> 6</var>, <var data-var='time'>08:17</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled maintenance on Sunday September 13th at 00:00 UTC

Production Environment - Planned Outage

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>12:19</var> UTC Scheduled - We will be carrying out work on the Demo Environment that could cause clients to see errors during the work This change is expected to cause HTTP/503s during the rollout time. The change rollout is expected to be one minute with safe margin to apply changes if needed or to rollback in case of sustained errors.

DEMO Environment - Planned Maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>07:46</var> UTC Resolved - The issue affecting a number of SEK payments has been fully resolved. All delayed payments have now been processed successfully, and payment processing is operating as expected. Our teams have continued to monitor the service following the correction and have confirmed normal processing has been restored. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue. Aug <var data-var='date'>12</var>, <var data-var='time'>13:18</var> UTC Monitoring - The issue affecting a number of SEK payments has been corrected and payment processing has resumed. We are continuing to monitor the service to ensure all delayed payments are processed successfully and that normal operations are maintained. We apologise for any inconvenience caused. Aug <var data-var='date'>11</var>, <var data-var='time'>15:55</var> UTC Investigating - We are currently investigating a delay affecting a number of SEK payments being processed via our banking partners. As a result, some payments may take longer than expected to complete. Our teams are actively engaged with the partners to resolve the issue and restore normal processing as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience caused.

Delays to SEK Local Payments

Jul <var data-var='date'>23</var>, <var data-var='time'>16:07</var> UTC Resolved - The issue affecting EUR payment services through one of our banking partners has been fully resolved. Services were restored on the day the issue was identified, and all payment processing functionality has been operating as expected since resolution. Following service restoration, all impacted transactions were reviewed and remediated. Any remaining delayed items have now been addressed, and normal processing has resumed. We apologise for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve the issue. Jul <var data-var='date'>21</var>, <var data-var='time'>12:28</var> UTC Monitoring - The issue affecting local EUR payment services through our banking partners has been resolved and services have been restored. Payment processing and virtual account services are operating normally once again. Our teams are completing recovery activities for a small number of transactions impacted during the outage and are monitoring the service closely to ensure a full return to normal operations. Customer funds remain secure. We will continue to monitor the service and provide a further update once all recovery activities have been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>11:54</var> UTC Identified - We have identified an issue affecting local EUR payment services through our banking partners. As a result, some EUR payments may experience delays, and the creation of new EUR virtual accounts may be temporarily unavailable. Our banking partner has identified the underlying cause and is actively implementing a fix. We are working closely with them and continue to monitor progress while taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updates as more information becomes available Jul <var data-var='date'>21</var>, <var data-var='time'>11:41</var> UTC Investigating - We are currently investigating an issue affecting local EUR payment services through our banking partners. As a result, some payments may experience delays while we work to restore normal service. Our teams are actively engaged with the provider and are taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updates as more information becomes available.

Local EUR Payment Processing Delays

Jul <var data-var='date'>20</var>, <var data-var='time'>12:04</var> UTC Resolved - The issue has been identified and resolved, and services are operating normally. Our teams have validated recovery and continue to monitor the environment to ensure ongoing stability. At this time, we do not expect any impact or delays. Thank you for your patience while we investigated and resolved the issue. Jul <var data-var='date'>20</var>, <var data-var='time'>09:32</var> UTC Investigating - We are currently investigating an issue affecting internal access systems used by operational teams. Whilst payment processing services remain available, some manually processed activities, including funds allocation, sender verification and investigation-related requests, may experience delays. Our teams are actively working to restore full service and we will continue to provide updates as available.

Operational Delays to Manual Processing Activities

Jul <var data-var='date'>14</var>, <var data-var='time'>10:26</var> UTC Resolved - The previously delayed DKK payments related to this incident have now been successfully processed. The underlying issue was resolved last week, and all affected SEK, NOK and DKK payments have now completed. Payment processing has been operating normally, and no further customer impact remains. We apologise for any inconvenience caused and thank you for your patience while we worked with our network partner to fully remediate the issue. Jul <var data-var='date'>10</var>, <var data-var='time'>14:51</var> UTC Monitoring - While we previously communicated that the issue had been resolved, we have since identified a small subset of DKK payments that remain impacted by this incident. The underlying issue has been successfully resolved, and remediation activities have been completed for all affected SEK and NOK payments, which have now been processed successfully. While payment processing has returned to normal, a small number of DKK payments remain delayed. We continue to work closely with our network partner to recover these payments and complete full remediation. We apologise for the continued disruption and will provide a further update once all remaining impacted payments have been processed.

Delays to a subset of local DKK Payments

Jul <var data-var='date'>12</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:20</var> UTC Scheduled - The Currencycloud Production environment will be undergoing emergency maintenance on Sunday July 12th at 00:00 UTC

Production Environment - Emergency Maintenance

Jul <var data-var='date'>10</var>, <var data-var='time'>13:32</var> UTC Resolved - The issue affecting a subset of local SEK, NOK and DKK payments has now been resolved, and payment processing has returned to normal. A small number of payments experienced delays of up to one business day while our teams worked with a network partner to address the issue. All impacted payments have now been processed or are progressing as expected. We apologise for any inconvenience caused and thank you for your patience. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:18</var> UTC Monitoring - We have identified the cause of the issue affecting local SEK payment processing and have implemented a fix to prevent further delays. Some previously impacted SEK payments may remain delayed while affected funding is being recovered and payments are released for processing. We are monitoring recovery with our network partner and will provide a further update once payment processing has returned to normal. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:56</var> UTC Investigating - We are investigating an issue affecting our SEK network partners which may result in delays to local SEK payment processing. Our teams are working with the network partner to restore normal service as quickly as possible. We will provide a further update as soon as more information becomes available.

Delays to local SEK Payments

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:35</var> UTC Resolved - A fix has been implemented and Bulk Upload payment processing is operating normally. We have seen no further reports of the issue since the remediation was applied and are continuing to monitor the service closely. We apologise for the disruption caused and thank you for your patience while we investigated and resolved the issue. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:59</var> UTC Investigating - We are aware of a small number of continued reports relating to Bulk Upload payment processing following the implementation of our initial fix. While the majority of Bulk Upload requests are processing successfully, we are investigating whether a subset of requests may still be affected under certain conditions. Our engineering teams are actively reviewing the recent reports and monitoring platform performance to determine whether any further corrective action is required. We apologise for the continued disruption and will provide further updates as soon as additional information becomes available.

Issues Affecting Bulk Upload Payment Processing

Jul <var data-var='date'> 7</var>, <var data-var='time'>14:51</var> UTC Resolved - The issue affecting payment validation services has now been resolved. Our teams implemented a fix and monitored the service to confirm stability, with no further issues observed. We apologise for any inconvenience caused and thank you for your patience. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:13</var> UTC Monitoring - The issue has been mitigated and is being monitored. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:30</var> UTC Investigating - We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

Issue Affecting Payment Validation Services

Jul <var data-var='date'> 3</var>, <var data-var='time'>12:06</var> UTC Resolved - The issue affecting Bulk Upload payment processing has now been resolved. We apologise for the inconvenience caused and appreciate your patience while our teams investigated and restored the service. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:33</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:32</var> UTC Investigating - We are currently investigating an issue affecting Bulk Upload payment processing. Some users may experience uploaded files successfully validating or completing processing, but the associated payments may not be created as expected. Our engineering teams are actively working to identify the cause and restore normal service. We apologise for any inconvenience and will provide further updates as more information becomes available.

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:51</var> UTC Resolved - We have implemented a fix for the issue affecting payment validation services, and service has been restored. Customers should now be able to validate payments normally via the platform and API. Our engineering teams are continuing a root cause investigation and are working on permanent improvements to prevent this issue from recurring. We apologise for any inconvenience caused. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> UTC Investigating - We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

Jul <var data-var='date'> 2</var>, <var data-var='time'>08:53</var> UTC Resolved - For awareness, earlier today we investigated an issue affecting payment validation services which may have caused some customers to experience errors when submitting or validating payments. The issue was identified, recovery actions were completed, and all affected services have now been restored. Following the recycling of payment-engine pods and validation checks by engineering teams, normal processing resumed. The incident was formally resolved at 03:56 BST after confirmation that payment validation requests had recovered and error rates had ceased. No further action is required from customers, and services are operating normally.

Payment Validation Service Disruption (Resolved)

Jun <var data-var='date'>29</var>, <var data-var='time'>13:09</var> UTC Resolved - The issue impacting a subset of DKK local payments has now been resolved. The affected file has been successfully processed with our external network partners, and delayed payments have been completed. We are continuing to work with the partner to understand the root cause and prevent recurrence. Jun <var data-var='date'>27</var>, <var data-var='time'>23:57</var> UTC Investigating - We are currently investigating an issue impacting a subset of DKK local payments, where a file has not been successfully processed by an external network partner. This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution. Further updates will follow.

Delay to local DKK payments

Jun <var data-var='date'>19</var>, <var data-var='time'>10:33</var> UTC Resolved - The issue impacting the flow of account related updates has now been resolved. Our engineering teams have restored normal data processing and completed additional validation to ensure all affected services are operating as expected. Any delays in reflecting account, permissions, or contact updates have been addressed, and systems are now processing new changes as normal. We will continue to monitor closely to ensure ongoing stability. Jun <var data-var='date'>19</var>, <var data-var='time'>08:13</var> UTC Investigating - We are currently investigating an issue impacting the flow of account-related updates across our platform. As a result, some services that rely on these updates may experience delays in reflecting the latest account, permissions, or contact information. This may affect functionality across certain features, including virtual account management and related downstream services. Our engineering teams have identified the underlying issue and are actively working to restore normal data flow. We will provide a further update as soon as more information becomes available.

Delays to Account Updates and Downstream Services

Jun <var data-var='date'>17</var>, <var data-var='time'>09:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>16:13</var> UTC Investigating - We are currently investigating an issue impacting a subset of RON local payments, where a file has not been successfully processed by an external network partner. This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution. Further updates will follow.

Delay to RON Local Payments Processing

Jun <var data-var='date'>16</var>, <var data-var='time'>17:42</var> UTC Resolved - The issue impacting transaction processing has now been resolved. All affected transactions have been successfully submitted for processing and are being completed. Our teams have worked through the disruption and normal service has been restored, although a small number of transactions may still experience minor delays while final processing completes. We apologise for any inconvenience caused and thank you for your patience while we resolved this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>15:53</var> UTC Monitoring - The issue impacting transaction processing has now been resolved, and services have been restored. Transactions are currently being processed, and our teams are working through a backlog of affected payments and collections. While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required. We will continue to monitor the situation closely and provide further updates as needed. Jun <var data-var='date'>16</var>, <var data-var='time'>14:39</var> UTC Identified - We are currently investigating an issue impacting the processing of some transactions, which is resulting in delays to payments and collections that require internal compliance checks. Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved. We will continue to provide updates as more information becomes available.

Transaction Delays

Jun <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>14</var>, <var data-var='time'>04:49</var> UTC Update - Schedule maintenance is still in progress. We will provide an update as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>09:20</var> UTC Scheduled - The Currencycloud Production environment will be undergoing scheduled failover on Sunday June 14th at 00:00 UTC Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created. During the failover access will be unavailable for approximately 1 hour. Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour.

Production Environment - Scheduled Failover

Jun <var data-var='date'>10</var>, <var data-var='time'>14:57</var> UTC Resolved - The issue affecting pricing responses in our Demo environment has now been resolved. Following a fix to a configuration mismatch impacting service connectivity, pricing responses have returned to normal and are stable. We will continue to monitor the environment to ensure ongoing stability. Jun <var data-var='date'>10</var>, <var data-var='time'>11:18</var> UTC Investigating - We are currently investigating an issue affecting pricing responses in our Demo environment, where some requests may return errors. Our teams have identified the cause and are working to restore normal service as quickly as possible. Further updates will be provided as progress continues.

Intermittent Pricing Errors in Demo Environment

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:28</var> UTC Investigating - We are investigating reports of customers getting Access Denied when accessing their paydirect.io urls

Direct paydirect.io Access Denied

Jun <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC Resolved - The issue has now been resolved, and the service is operating as expected. A small subset of payments may continue to display an incorrect status; this is currently under investigation, and further updates will be provided once resolution is confirmed. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:37</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:48</var> UTC Identified - We are currently experiencing delays in the processing of some local payments in TRY, CHF and MXN. Payments may take longer than usual to complete while we investigate the issue with our external banking partners. We are working to resolve this as quickly as possible and will provide further updates as soon as more information becomes available.

Processing delays TRY, CHF & MXN local payments

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:39</var> UTC Resolved - The issue affecting a small number of customers experiencing errors during multi-factor authentication (MFA/2FA) when logging in has now been resolved. Our teams implemented changes and have confirmed that normal service has been restored. We sincerely apologise for any inconvenience this incident may have caused and appreciate your patience. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service. We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.

Login Issues with MFA Authentication

May <var data-var='date'>28</var>, <var data-var='time'>16:02</var> UTC Resolved - We experienced a temporary disruption impacting FX trading services between 15:05 and 15:37 UTC. During this time, some client trade requests were unsuccessful, while quote requests were not impacted. The issue has now been resolved, and services have been fully restored. We continue to monitor systems to ensure ongoing stability.

FX Trading Issue

May <var data-var='date'>22</var>, <var data-var='time'>05:35</var> UTC Resolved - The issue affecting errors when creating payments or logging in have been resolved. Service restored to expected behaviour. We apologize for any inconvenience this may have caused. May <var data-var='date'>22</var>, <var data-var='time'>01:18</var> UTC Monitoring - Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues. May <var data-var='date'>22</var>, <var data-var='time'>01:02</var> UTC Investigating - We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.

Clients experiencing Multiple Invalid SCA Error

May <var data-var='date'>20</var>, <var data-var='time'>09:38</var> UTC Resolved - The issue affecting local EUR payments has now been resolved, and services are operating normally. The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored. Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions. We will continue to monitor the service to ensure stability. Thank you for your patience, and we apologise for any inconvenience caused. May <var data-var='date'>19</var>, <var data-var='time'>18:11</var> UTC Identified - The issue affecting SEPA Instant payments has been identified. Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service. We are continuing to monitor the situation and will provide further updates as more information becomes available. Thank you for your patience, and we apologize for any inconvenience caused. May <var data-var='date'>19</var>, <var data-var='time'>17:22</var> UTC Investigating - We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible. Thank you for your patience, and we apologize for any inconvenience caused.

Is Currencycloud down?

Currencycloud status is DEGRADED

Components with issues

Lastest published events

Production Environment - Planned Outage

DEMO Environment - Planned Maintenance

Delays to SEK Local Payments

Currencycloud Services, Components and Regions

Recent Currencycloud events

Production Environment - Planned Outage

DEMO Environment - Planned Maintenance

Delays to SEK Local Payments

Local EUR Payment Processing Delays

Operational Delays to Manual Processing Activities

Delays to a subset of local DKK Payments