THIS IS A SCHEDULED EVENT Aug <var data-var='date'>22</var>, <var data-var='time'>10:00</var> - <var data-var='time'>14:00</var> EDT Aug <var data-var='date'>20</var>, <var data-var='time'>18:13</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Infrastructure Maintenance

Jul <var data-var='date'>11</var>, <var data-var='time'>15:30</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>15:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:23</var> EDT Scheduled - Cube will be undergoing scheduled database maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Infrastructure Maintenance - Database

May <var data-var='date'>16</var>, <var data-var='time'>14:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>14:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>12:15</var> EDT Scheduled - Cube will be undergoing scheduled database maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

May <var data-var='date'> 8</var>, <var data-var='time'>13:50</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>11:52</var> EDT Monitoring - Background Tasks are now operational. We are continuing to monitor an ongoing AWS infrastructure event and will continue working to keep services healthy. Further updates will be provided as we continue monitoring. May <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> EDT Identified - The team has identified the issue that has been impacting our Background Tasks. The team is now working to implement a solution. Further updates will be provided as we progress.

Service Degradation - Background Tasks

Apr <var data-var='date'>11</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>14:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Feb <var data-var='date'>28</var>, <var data-var='time'>15:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>14:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>16:44</var> EST Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Feb <var data-var='date'>17</var>, <var data-var='time'>09:46</var> EST Resolved - The team is happy to report that the issue with the Google Sheets App has been fully resolved, and all affected services are now operating as expected. We appreciate your patience and understanding. Feb <var data-var='date'>17</var>, <var data-var='time'>09:26</var> EST Investigating - The team is investigating an issue that is impacting our Google Sheets App. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.

Apps - Service Degradation

Dec <var data-var='date'> 9</var>, <var data-var='time'>22:50</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> EST Monitoring - Background tasks (imports, etc.) are currently experiencing processing delays. The issue has been identified and a fix has been deployed. All tasks will continue processing to completion, but you may notice slower-than-normal throughput while the backlog clears.

Background Task Delays

Nov <var data-var='date'>25</var>, <var data-var='time'>19:30</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>25</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>25</var>, <var data-var='time'>12:06</var> EST Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect any service interruptions.

Nov <var data-var='date'>10</var>, <var data-var='time'>19:40</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>09:09</var> EST Scheduled - Cube will be undergoing scheduled maintenance for imports - We expect minimal downtime during this window but some customer may experience degraded performance.

Infrastructure Maintenance - Imports

Oct <var data-var='date'>30</var>, <var data-var='time'>10:05</var> EDT Resolved - All Cube services are now fully operational. Oct <var data-var='date'>29</var>, <var data-var='time'>12:53</var> EDT Monitoring - A Microsoft outage is temporarily affecting the Cube for Excel app. You may not be able to open the app or access your Cube data from Excel during this time. We're actively monitoring the issue and will notify you as soon as it’s resolved. There’s no action needed on your end—thank you for your understanding.

Cube for Excel Access Disrupted by Microsoft Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>21:05</var> EDT Resolved - All Cube services are fully operational. Oct <var data-var='date'>20</var>, <var data-var='time'>14:49</var> EDT Update - All Cube services are currently operational. We’re now seeing steady recovery from the AWS outage and will continue to monitor closely. You can view the AWS status page here: https://health.aws.amazon.com/health/status Oct <var data-var='date'>20</var>, <var data-var='time'>11:48</var> EDT Monitoring - A global AWS outage is currently affecting many cloud-based platforms. As a result, some Cube services may be slower than usual or temporarily unavailable. We’re actively monitoring AWS’s progress and will restore full functionality as soon as services stabilize. Updates will be shared here as they become available. You can view the AWS status page here: https://health.aws.amazon.com/health/status

Ongoing AWS outage may affect Cube services

Sep <var data-var='date'>28</var>, <var data-var='time'>11:41</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>14:06</var> EDT Monitoring - The team is monitoring an issue that may impact some of our services. We understand how important Cube is to your operations and appreciate your patience as we work toward a solution. Some users may see CAPTCHA prompts when signing into the Google Sheets app. This is related to an issue with Google’s authentication systems. Google is currently addressing the problem, and you can track their progress here: https://issuetracker.google.com/issues/447583660 We’ll continue to provide updates as we learn more.

CAPTCHA Prompts When Logging into Google Sheets App

Aug <var data-var='date'>16</var>, <var data-var='time'>10:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>15</var>, <var data-var='time'>10:44</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Jul <var data-var='date'>26</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>10:12</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Jul <var data-var='date'>18</var>, <var data-var='time'>23:30</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>12:50</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Jul <var data-var='date'>15</var>, <var data-var='time'>17:34</var> EDT Resolved - The team is happy to report that the issue has been fully resolved, and all affected services are now operating as expected. We appreciate your patience and understanding. Jul <var data-var='date'>15</var>, <var data-var='time'>17:13</var> EDT Investigating - The team is investigating an issue that is impacting fetch functionality. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.

Add-ons - Service Degradation

Jun <var data-var='date'>18</var>, <var data-var='time'>13:38</var> EDT Resolved - The team is happy to report that the issue has been fully resolved, and the Google Sheets Cube extension is operating as expected. We appreciate your patience and understanding. Jun <var data-var='date'>18</var>, <var data-var='time'>13:04</var> EDT Investigating - We’re investigating an issue that’s preventing the Cube extension from appearing in Google Sheets for all users. Our team is working on a resolution, and we’ll update this page as soon as the fix is live.

Jun <var data-var='date'>11</var>, <var data-var='time'>20:03</var> EDT Resolved - The team is happy to report that the issue experienced by Flatfile.io has been resolved, and all affected services are now operating as expected. Jun <var data-var='date'>11</var>, <var data-var='time'>18:51</var> EDT Update - Flatfile.io is still experiencing an open issue that's causing upload errors in Cube for Excel (.xls) file uploads. You may see an “Unsupported file type” error. They are working on a fix — you can follow updates here: https://status.flatfile.io CSV file uploads are working as expected. Jun <var data-var='date'>11</var>, <var data-var='time'>16:45</var> EDT Investigating - Flatfile.io has an open issue that's causing upload errors in Cube for file uploads like data tables and bulk mappings. You may see an “Unsupported file type” error. They are working on a fix — you can follow updates here. -- https://status.flatfile.io

Workspace - Service Degradation

May <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>15:00</var> EDT Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect any significant service interruptions, but some customers may experience degraded performance and unresponsive actions for a brief moment during this window.

Apr <var data-var='date'> 4</var>, <var data-var='time'>20:09</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>19:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 4</var>, <var data-var='time'>09:20</var> EDT Investigating - The team is investigating an issue that may be causing slower-than-expected processing times for some customers. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.

Service Degradation

Mar <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>11:43</var> EST Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Feb <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>11:31</var> EST Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Jan <var data-var='date'>25</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>11:09</var> EST Scheduled - Cube will be undergoing scheduled infrastructure maintenance - We do not expect significant service interruptions, but some customers may experience degraded performance and unresponsive actions during this window.

Jan <var data-var='date'>15</var>, <var data-var='time'>22:03</var> EST Resolved - The team has resolved the issue that was impacting our services, and will continue to monitor the application to ensure that everything continues working as expected. Jan <var data-var='date'>15</var>, <var data-var='time'>21:55</var> EST Investigating - The team is investigating an issue that is impacting some of our services. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.

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Lastest published events

Infrastructure Maintenance

Infrastructure Maintenance - Database

Infrastructure Maintenance - Database

Cube Software Services, Components and Regions

Recent Cube Software events

Infrastructure Maintenance

Infrastructure Maintenance - Database

Infrastructure Maintenance - Database

Service Degradation - Background Tasks

Infrastructure Maintenance

Infrastructure Maintenance - Database