Mar <var data-var='date'>20</var>, <var data-var='time'>22:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>08:33</var> PDT Scheduled - We will be performing maintenance on our FTP server on Friday, March 20 between 8:30 PM and 10:30 PM PST. A brief period of downtime is expected, during which batch and BillPay file processing will be unavailable. Transaction processing and all other platforms should remain unaffected.

Scheduled FTP Server Maintenance Window March 20 8:30 PM - 10:30 PM PST

Feb <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>21</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>07:10</var> PST Update - Due to expected high volume, this emergency maintenance has been moved to February 21, 2026 between 11:00 PM PST and Sunday, February 22 02:00 AM PST.Feb <var data-var='date'>12</var>, <var data-var='time'>10:48</var> PST Scheduled - We will be performing emergency database maintenance on Saturday, February 14 between 11:00 PM PST and Sunday, February 15 02:00 AM PST. During this time, transaction void and reversal functionality will not be available. Additionally, although there is no expected impact to transaction processing, transactions successfully received through this window will not be available in reporting until the maintenance has been completed. Daily reporting typically sent during this period will be queued and sent out later that morning. We sincerely apologize for the late notice and welcome you to reach out to our Customer Support Team at customerservice@forte.net or 866-290-5400 (Option 1) if further clarification on the impact of this maintenance event is needed.

Emergency Database Maintenance Window February 21 11:00PM - 02:00AM PST

Feb <var data-var='date'>16</var>, <var data-var='time'>18:48</var> PST Resolved - The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.Feb <var data-var='date'>16</var>, <var data-var='time'>10:18</var> PST Identified - A work around has been implemented and calls are now able to route to agents.  We will update once our regular service has been restored.Feb <var data-var='date'>16</var>, <var data-var='time'>09:01</var> PST Update - We are continuing to investigate this issue.Feb <var data-var='date'>16</var>, <var data-var='time'>08:02</var> PST Investigating - We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at customerservice@forte.net for any Customer Support related requests or integration@forte.net for any Technical Support needs. Thank you!

Phone System - Degraded Performance

Feb <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> PST Monitoring - We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Please reach out to our Support Teams at customerservice@forte.net if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:16</var> PST Investigating - We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who use Forte Checkout may not be able to process transactions or create payment tokens at this time. We will post updates related to this incident as they become available.

Forte Checkout - Degraded Performance

Dec <var data-var='date'>14</var>, <var data-var='time'>02:30</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>13</var>, <var data-var='time'>21:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 8</var>, <var data-var='time'>10:54</var> PST Scheduled - We will be performing system maintenance on our FTP server on December 13, 2025 between 09:30 PM and 02:30 AM PST. Some downtime on our FTP server is expected, while transaction processing and all other platforms should remain unaffected. Daily reporting typically sent during this period will be queued and sent out later that morning.

Scheduled FTP Server Maintenance Window December 13 9:30 PM - 02:30 AM PST

Dec <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>03:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>16:06</var> PST Scheduled - We will be performing emergency database maintenance on Sunday, December 7 between 03:30 AM and 05:00 AM PST. During this time, transaction void and reversal functionality will not be available. Additionally, transactions successfully processed through this window will not be available in reporting until the maintenance window has closed. We sincerely apologize for the late notice and welcome you to reach out to our Customer Support Team at customerservice@forte.net or 866-290-5400 (Option 1) if further clarification on the impact of this maintenance event is needed.

Emergency Database Maintenance Window December 7 03:30AM - 5:00AM PST

Nov <var data-var='date'>20</var>, <var data-var='time'>12:46</var> PST Resolved - The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at customerservice@forte.net and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.Nov <var data-var='date'>20</var>, <var data-var='time'>10:27</var> PST Identified - The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!Nov <var data-var='date'>20</var>, <var data-var='time'>06:37</var> PST Investigating - We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.

Connectivity Issues Impacting V400c Devices

Nov <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>07:55</var> PDT Scheduled - We will be performing system maintenance on our FTP server on November 08, 2025 between 09:00 PM and 12:00 AM PST. Some downtime on our FTP server is expected, while transaction processing and all other platforms should remain unaffected. Daily reporting typically sent during this period will be queued and sent out later that morning.

Scheduled FTP Server Maintenance Window November 8 9PM - 12:00AM PST

Oct <var data-var='date'>20</var>, <var data-var='time'>17:46</var> PDT Resolved - All services have been fully resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>13:50</var> PDT Update - BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>11:04</var> PDT Investigating - CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

Connectivity Issues Impacting Multiple Products

Oct <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT Resolved - At 12:00 AM PST, CSG Forte experienced an outage with our public cloud provider that affected multiple systems. Teams were immediately engaged and connectivity to our systems was restored at 02:30 AM PST. We sincerely apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you continue to experience problems with any of our service platforms. We will continue to monitor all systems for stability.

Sep <var data-var='date'>21</var>, <var data-var='time'>00:30</var> PDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>12</var>, <var data-var='time'>10:42</var> PDT Scheduled - We will be performing system maintenance on our FTP server on September 20, 2025 between 09:00 PM and 12:30 AM PST. Some downtime on our FTP server is expected, while transaction processing and all other platforms should remain unaffected. Daily reporting typically sent during this period will be queued and sent out later that morning.

Scheduled FTP Server Maintenance Window September 20 9PM - 12:30AM PST

Sep <var data-var='date'>18</var>, <var data-var='time'>15:24</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>18</var>, <var data-var='time'>14:21</var> PDT Monitoring - Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at customerservice@forte.net if you are still experiencing service degradation. Thank you!Sep <var data-var='date'>18</var>, <var data-var='time'>13:36</var> PDT Investigating - We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.

Degraded Performance for Secure Web Pay Checkout

Aug <var data-var='date'>19</var>, <var data-var='time'>09:04</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>19</var>, <var data-var='time'>08:25</var> PDT Monitoring - We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at customerservice@forte.net if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.Aug <var data-var='date'>19</var>, <var data-var='time'>07:58</var> PDT Investigating - We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

REST API - Degraded Performance

Aug <var data-var='date'>15</var>, <var data-var='time'>16:06</var> PDT Resolved - We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at customerservice@forte.net if you continue to experience service degradation.Aug <var data-var='date'>15</var>, <var data-var='time'>15:14</var> PDT Investigating - We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

Forte Verification Latency

Aug <var data-var='date'>11</var>, <var data-var='time'>16:15</var> PDT Resolved - This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at customerservice@forte.net and we will be happy to assist. Thank you for your patience.Aug <var data-var='date'>11</var>, <var data-var='time'>14:52</var> PDT Monitoring - Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.Aug <var data-var='date'>11</var>, <var data-var='time'>14:14</var> PDT Investigating - Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.

Forte IVR - Degraded Performance

Jul <var data-var='date'>19</var>, <var data-var='time'>22:55</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>15</var>, <var data-var='time'>12:55</var> PDT Scheduled - We will be performing database maintenance on July 19 between 9:00 PM and 12:00 AM PST. While services are expected to remain available, a brief processing impact or reporting delay may be experienced. Additionally, daily reports typically sent during this period will be queued and sent out later that morning.

Scheduled Database Maintenance July 19 9PM - 12AM PST

Jul <var data-var='date'>10</var>, <var data-var='time'>16:45</var> PDT Resolved - All services are functioning normally. This incident is now resolved.Jul <var data-var='date'>10</var>, <var data-var='time'>15:43</var> PDT Identified - We have identified an issue with our service provider and have restored connectivity to our systems. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.Jul <var data-var='date'>10</var>, <var data-var='time'>15:25</var> PDT Investigating - We are currently investigating connectivity issues with our hosting provider. More information will be provided as it becomes available.

Jul <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 8</var>, <var data-var='time'>08:19</var> PDT Scheduled - We will be performing system maintenance on Forte Checkout between 2:00 AM PST and 4:00 AM PST on July 9, 2025. Systems are expected to remain stable throughout the maintenance window, but a brief processing interruption is possible. While we will be monitoring the environment for stability following the release, please let us know right away if you have any issues processing transactions. We appreciate your partnership and welcome you to reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if further assistance is needed.

Scheduled System Maintenance - Forte Checkout

Jul <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> PDT Resolved - We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

Notification Delivery Incident - July 08, 2025

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:17</var> PDT Resolved - Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions.

Possible ACH Funding Delay for June 04, 2025

Apr <var data-var='date'> 4</var>, <var data-var='time'>10:24</var> PDT Resolved - We have discovered and resolved the issues that caused degraded performance across our REST API environment between 08:55 AM and 10:17 AM PST. We apologize for any inconvenience this incident may have caused and welcome you to contact our Support Teams at customerservice@forte.net if any further assistance is needed.

Mar <var data-var='date'>26</var>, <var data-var='time'>07:22</var> PDT Resolved - This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if further assistance is needed.Mar <var data-var='date'>26</var>, <var data-var='time'>06:43</var> PDT Monitoring - A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.Mar <var data-var='date'>26</var>, <var data-var='time'>06:15</var> PDT Identified - The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.Mar <var data-var='date'>26</var>, <var data-var='time'>05:49</var> PDT Investigating - We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

DEX Reporting Incident - Related Transactions

Mar <var data-var='date'>23</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>08:18</var> PDT Scheduled - We will be performing database maintenance on March 22nd between 9:00 PM and 12:00 AM PST. While services are expected to remain available, a brief processing impact or reporting delay may be experienced. Additionally, daily reports typically sent during this period will be queued and sent out later that morning.

Scheduled Database Maintenance March 22 9PM - 12AM PST

Mar <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 8</var>, <var data-var='time'>07:02</var> PST Scheduled - Dear valued Merchants and Partners, To ensure optimal service and performance, we will be conducting necessary updates to the iCG Pay platform during the following maintenance window: Dates and Times Start : March 8th 11 PM EST End : March 9th 1 AM EST Impact : All iCG Merchants and Partners During the maintenance period transaction processing across all products and services will be impacted. This includes the Online Terminal, API Services, iFrame, IVRs, SMS, Payment Portals and any other processing solution or integration. Recurring payments scheduled for the maintenance window will have their originations as expected if the transactions initiated by iCG, merchant initiated transactions will not be processed during this period. We highly recommend that transactions are not sent during the maintenance window as they will not be captured. All transactions will have to be sent after the maintenance window has closed to ensure successful processing. Status Updates: For real time status-updates during the maintenance window please visit the CSG Forte status page at https://status.forte.net . Please note that email updates will not be sent during the maintenance window, nor will the iCG's status page be available. Support: If you require technical support after the maintenance window, please submit a ticket or email us at techsupport@forte.net . Be sure to include your business name, iCG Site ID, Forte MID ( if known ), contact information and description of the issue you are experiencing and a member of our team will contact you withing an hour. We apologies for any inconvenience this may cause and appreciate your understanding as we work to enhance our services. Thank you, iCG Pay, CSG Forte

ICG Pay Platform Update

Jan <var data-var='date'>12</var>, <var data-var='time'>00:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 8</var>, <var data-var='time'>15:10</var> PST Scheduled - We will be performing system maintenance on our FTP server between January 11th 11:00 PM and 12:30 AM PST. A short period of downtime on our FTP server is expected, while transaction processing and all other platforms should remain unaffected. Daily reporting will be available on the FTP server before and after the maintenance event.

Is CSG Forte down?

CSG Forte status is UP

Lastest published events

Scheduled FTP Server Maintenance Window March 20 8:30 PM - 10:30 PM PST

Emergency Database Maintenance Window February 21 11:00PM - 02:00AM PST

Phone System - Degraded Performance

CSG Forte Services, Components and Regions

Recent CSG Forte events

Scheduled FTP Server Maintenance Window March 20 8:30 PM - 10:30 PM PST

Emergency Database Maintenance Window February 21 11:00PM - 02:00AM PST

Phone System - Degraded Performance

Forte Checkout - Degraded Performance

Scheduled FTP Server Maintenance Window December 13 9:30 PM - 02:30 AM PST

Emergency Database Maintenance Window December 7 03:30AM - 5:00AM PST

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Is CSG Forte down?

CSG Forte status is UP

Lastest published events

Scheduled FTP Server Maintenance Window March 20 8:30 PM - 10:30 PM PST

Emergency Database Maintenance Window February 21 11:00PM - 02:00AM PST

Phone System - Degraded Performance

CSG Forte Services, Components and Regions

Recent CSG Forte events

Scheduled FTP Server Maintenance Window March 20 8:30 PM - 10:30 PM PST

Emergency Database Maintenance Window February 21 11:00PM - 02:00AM PST

Phone System - Degraded Performance

Forte Checkout - Degraded Performance

Scheduled FTP Server Maintenance Window December 13 9:30 PM - 02:30 AM PST

Emergency Database Maintenance Window December 7 03:30AM - 5:00AM PST

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!