Aug <var data-var='date'>14</var>, <var data-var='time'>12:00</var> AEST Resolved - Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance. Aug <var data-var='date'>14</var>, <var data-var='time'>11:12</var> AEST Investigating - We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

Phone Support Service Disruption

Aug <var data-var='date'>12</var>, <var data-var='time'>21:38</var> AEST Resolved - The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>22:13</var> AEST Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>22:13</var> AEST Identified - We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

Email Delivery Issue Affecting Hotmail Domains

Aug <var data-var='date'> 3</var>, <var data-var='time'>20:30</var> AEST Monitoring - Dear Customers, cPanel has released a security update to address CVE-2026-58048, a database privilege escalation vulnerability affecting supported cPanel & WHM versions. We strongly recommend that all customers update their servers to the patched versions available. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/42285745783703-Security-CVE-2026-58048-Database-Privilege-Escalation Action Required Please log in to your server via SSH as the root user and run the following command: /scripts/upcp This command will download and install the latest available cPanel & WHM updates, including the security fixes released by cPanel. After the update completes, verify your cPanel version: /usr/local/cpanel/cpanel -V Why This Update required This security release addresses a vulnerability that could allow privilege escalation within the database environment. Applying the latest cPanel update is the recommended mitigation from cPanel and helps protect your server from potential exploitation. If you are unable to perform the update or experience any issues during the upgrade process, please contact our support team. We will be happy to assist you.

Security Advisory: Immediate cPanel Update Recommended for VPS & Dedicated Servers

Aug <var data-var='date'> 3</var>, <var data-var='time'>20:22</var> AEST Resolved - The issue affecting the email services, along with webmail access, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise. Jul <var data-var='date'>31</var>, <var data-var='time'>11:50</var> AEST Identified - We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails. Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

Service Advisory: Webmail and Email Service Impact

Jul <var data-var='date'>29</var>, <var data-var='time'>22:59</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>03:44</var> AEST Monitoring - As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions: cPanel & WHM EasyApache packages Operating System Kernel cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026 https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918 https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end. We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.

Update – Recommended Security Updates for cPanel Servers

Jul <var data-var='date'>29</var>, <var data-var='time'>22:59</var> AEST Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>21:33</var> AEST Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise. May <var data-var='date'>18</var>, <var data-var='time'>16:33</var> AEST Identified - We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available. May <var data-var='date'>18</var>, <var data-var='time'>14:51</var> AEST Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise. May <var data-var='date'>18</var>, <var data-var='time'>14:06</var> AEST Identified - We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

Service Advisory: Website and Service Impact

Jul <var data-var='date'>29</var>, <var data-var='time'>22:59</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> AEST Identified - We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts. After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing. What this means for you: -No action is required: You do not need to alter your email settings or open a support ticket. -Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies. Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally. We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.

Duplicate Emails Received from Gmail

Jul <var data-var='date'>29</var>, <var data-var='time'>22:58</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>13:22</var> AEST Monitoring - The issue affecting email delivery to certain external recipients has now been resolved. Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations. Our Team will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this issue. Jun <var data-var='date'>15</var>, <var data-var='time'>08:39</var> AEST Identified - We are aware of an issue currently affecting email delivery to certain external providers, including Gmail and Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

Email Delivery Issues Affecting External Recipients

Jul <var data-var='date'>29</var>, <var data-var='time'>22:58</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>03:38</var> AEST Monitoring - The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding. May <var data-var='date'> 8</var>, <var data-var='time'>16:59</var> AEST Identified - This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.

Security Alert – cPanel, WHM and Webmail Access Restricted

Jul <var data-var='date'>29</var>, <var data-var='time'>22:21</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 3</var>, <var data-var='time'>22:59</var> AEST Update - We understand the criticality of your services and the impact this situation may be causing. As communicated earlier, this incident is related to a recently identified security vulnerability in cPanel & WHM login. Our teams are actively working to assess and restore affected servers. Given the nature of this vulnerability, the process is complex, and our immediate priority is to secure data and prevent further impact, which is why certain access (Server/WHM/cPanel) has been temporarily restricted. Please rest assured that this is being handled with the highest priority, and we will share further updates as progress is made. We appreciate your understanding and support during this time. May <var data-var='date'> 1</var>, <var data-var='time'>23:04</var> AEST Update - Dear Customers, As part of ongoing security measures, we have temporarily blocked access to cPanel, WHM, and Webmail ports on servers where the required cPanel patch has not yet been applied. We strongly request all users to update their cPanel versions on priority to restore normal access. In the meantime, you can continue accessing your panels using service subdomains, for example: whm.domainname cpanel.domainname webmail.domainname We appreciate your cooperation in helping maintain a secure environment. Apr <var data-var='date'>29</var>, <var data-var='time'>16:34</var> AEST Monitoring - Dear Customers, A critical security vulnerability affecting cPanel & WHM login authentication has recently been identified by the vendor. This issue impacts all currently supported versions of cPanel and may expose servers to unauthorized access if left unpatched. The good news is that cPanel has now released the official security patch for supported versions. We strongly recommend that all customers using VPS and Dedicated Servers; update to the latest cPanel version at the earliest to avoid any potential impact from this vulnerability. Action Required Please update cPanel to the latest version via WHM or from the server using the standard update process. For guidance, please refer to the official documentation: https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/ Important Notes No known service impact has been reported at this time. Servers with auto-updates enabled may already receive the patch automatically. Customers running older / unsupported cPanel versions are strongly advised to upgrade to a supported build immediately, as the vulnerability may also affect those versions. We recommend applying this update as soon as possible as a precautionary security measure.

Jul <var data-var='date'>29</var>, <var data-var='time'>22:20</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>14:52</var> AEST Monitoring - Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers. A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible. We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability. Thank you for your patience and understanding. Jul <var data-var='date'>21</var>, <var data-var='time'>14:09</var> AEST Identified - We are aware of an issue that is preventing some customers from accessing websites and emails. Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

Service Advisory – Shared Linux Hosting

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:27</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:58</var> AEST Scheduled - We will be performing scheduled maintenance on our infrastructure. As part of this maintenance, DNS Manager may be impacted. During this period, there may be minor DNS interruptions, such as an inability to update DNS zones, which could result in temporary service accessibility issues. This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure. We will continue to provide updates here as the maintenance progresses.

Scheduled Maintenance - DNS Manager

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:48</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:07</var> AEST Scheduled - We will be performing scheduled maintenance on our infrastructure. As part of this maintenance, DNS servers and related services may be impacted. During this period, there may be small DNS interruptions, which could result in temporary service accessibility issues. This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure. We will continue to provide updates here as the maintenance progresses.

Scheduled Maintenance - DNS Hosting and Resolvers

Apr <var data-var='date'> 7</var>, <var data-var='time'>23:32</var> AEST Completed - The scheduled maintenance has been completed successfully. Server vmpl01.ha is online and all service on it has been resumed successfully. Apr <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:53</var> AEST Scheduled - We will be performing scheduled maintenance on our Plesk shared hosting servers. As a part of this maintenance below servers will be affected. vmpl01.ha During this period, there will be planned service downtime. Websites, email, and other services may be temporarily unavailable while maintenance is in progress. This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure. We will continue to post updates here as the maintenance progresses.

Scheduled Maintenance - Shared Hosting Plesk

Apr <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>16:05</var> AEDT Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability. List of servers: vmrs47.ha-node.net	rs00019.cr.smartservers.com.au vmrs44.ha-node.net	rs00020.cr.smartservers.com.au vmrs42.ha-node.net	rs00021.cr.smartservers.com.au vmrs43.ha-node.net	rs00022.cr.smartservers.com.au rs40-eqx3-syd.ha-node.net	rs00023.cr.smartservers.com.au rs39-eqx3-syd.ha-node.net	rs00024.cr.smartservers.com.au rs41-eqx3-syd.ha-node.net	rs00025.cr.smartservers.com.au vmrs49.ha-node.net	rs00027.cr.smartservers.com.au vmsh37.ha-node.net	sh00029.cr.smartservers.com.au vmsh38.ha-node.net	sh00030.cr.smartservers.com.au vmsh39.ha-node.net	sh00031.cr.smartservers.com.au vmsh41.ha-node.net	sh00032.cr.smartservers.com.au vmsh60.ha-node.net	sh00019.cr.smartservers.com.au vmsh03.performance-hosting.com.au	ph00003.cr.smartservers.com.au vmrs65.ha-node.net	rs00016.cr.smartservers.com.au Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server. The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel. Maintenance Window: 6 to 8 hours from the scheduled start time. Expected Impact During the Maintenance Window: Intermittent website downtime may occur Temporary maintenance or suspension page may be displayed cPanel, Webmail, FTP, and SSH access may be temporarily unavailable Email delivery may experience brief delays Active sessions or processes may be interrupted Additional Notes: No action is required from customers at this time Services will automatically resume once the maintenance is completed Our teams will closely monitor the activity to minimize disruption This maintenance is being carried out to improve long-term uptime, performance, and platform resilience. We sincerely appreciate your patience and continued support. Scheduled Start Time: 2026-03-31 18:00:00

Scheduled Maintenance on Shared & Reseller Linux Hosting Servers

Mar <var data-var='date'>31</var>, <var data-var='time'>05:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>16:58</var> AEDT Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability. List of servers: vmrs60.ha-node.net	rs00011.cr.smartservers.com.au vmrs61.ha-node.net	rs00012.cr.smartservers.com.au vmrs62.ha-node.net	rs00013.cr.smartservers.com.au vmrs64.ha-node.net	rs00015.cr.smartservers.com.au vmsh40.ha-node.net	sh00020.cr.smartservers.com.au vmsh36.ha-node.net	sh00022.cr.smartservers.com.au vmsh35.ha-node.net	sh00021.cr.smartservers.com.au vmrs48.ha-node.net	rs00026.cr.smartservers.com.au vmrs45.ha-node.net	rs00017.cr.smartservers.com.au vmrs46.ha-node.net	rs00018.cr.smartservers.com.au Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server. The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel. Maintenance Window: 6 to 8 hours from the scheduled start time. Expected Impact During the Maintenance Window: Intermittent website downtime may occur Temporary maintenance or suspension page may be displayed cPanel, Webmail, FTP, and SSH access may be temporarily unavailable Email delivery may experience brief delays Active sessions or processes may be interrupted Additional Notes: No action is required from customers at this time Services will automatically resume once the maintenance is completed Our teams will closely monitor the activity to minimize disruption This maintenance is being carried out to improve long-term uptime, performance, and platform resilience. We sincerely appreciate your patience and continued support. Scheduled Start Time: 2026-03-30 18:00:00

Mar <var data-var='date'>27</var>, <var data-var='time'>05:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>17:45</var> AEDT Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability. List of servers: vmrs56.ha-node.net	rs00001.cr.smartservers.com.au vmrs50.ha-node.net	rs00002.cr.smartservers.com.au vmrs51.ha-node.net	rs00003.cr.smartservers.com.au vmrs52.ha-node.net	rs00004.cr.smartservers.com.au vmrs53.ha-node.net	rs00005.cr.smartservers.com.au vmrs54.ha-node.net	rs00006.cr.smartservers.com.au vmrs55.ha-node.net	rs00007.cr.smartservers.com.au vmrs57.ha-node.net	rs00008.cr.smartservers.com.au vmrs58.ha-node.net	rs00009.cr.smartservers.com.au vmrs59.ha-node.net	rs00010.cr.smartservers.com.au sh29-eqx3-syd.ha-node.net	sh00023.cr.smartservers.com.au sh30-eqx3-syd.ha-node.net	sh00024.cr.smartservers.com.au sh31-eqx3-syd.ha-node.net	sh00025.cr.smartservers.com.au sh32-eqx3-syd.ha-node.net	sh00026.cr.smartservers.com.au sh33-eqx3-syd.ha-node.net	sh00027.cr.smartservers.com.au sh34-eqx3-syd.ha-node.net	sh00028.cr.smartservers.com.au Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server. The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel. Maintenance Window: 6 to 8 hours from the scheduled start time. Expected Impact During the Maintenance Window: Intermittent website downtime may occur Temporary maintenance or suspension page may be displayed cPanel, Webmail, FTP, and SSH access may be temporarily unavailable Email delivery may experience brief delays Active sessions or processes may be interrupted Additional Notes: No action is required from customers at this time Services will automatically resume once the maintenance is completed Our teams will closely monitor the activity to minimize disruption This maintenance is being carried out to improve long-term uptime, performance, and platform resilience. We sincerely appreciate your patience and continued support. Scheduled Start Time: 2026-03-26 18:00:00

Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>17:34</var> AEDT Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability. List of servers: vmsh43.ha-node.net	sh00002.cr.smartservers.com.au vmsh44.ha-node.net	sh00003.cr.smartservers.com.au vmsh45.ha-node.net	sh00004.cr.smartservers.com.au vmsh46.ha-node.net	sh00005.cr.smartservers.com.au vmsh47.ha-node.net	sh00006.cr.smartservers.com.au vmsh48.ha-node.net	sh00007.cr.smartservers.com.au vmsh49.ha-node.net	sh00008.cr.smartservers.com.au vmsh50.ha-node.net	sh00009.cr.smartservers.com.au vmsh51.ha-node.net	sh00010.cr.smartservers.com.au vmsh52.ha-node.net	sh00011.cr.smartservers.com.au vmsh53.ha-node.net	sh00012.cr.smartservers.com.au vmsh54.ha-node.net	sh00013.cr.smartservers.com.au vmsh55.ha-node.net	sh00014.cr.smartservers.com.au vmsh56.ha-node.net	sh00015.cr.smartservers.com.au vmsh57.ha-node.net	sh00016.cr.smartservers.com.au vmsh58.ha-node.net	sh00017.cr.smartservers.com.au vmsh59.ha-node.net	sh00018.cr.smartservers.com.au vmsh02.performance-hosting.com.au	ph00002.cr.smartservers.com.au Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server. The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel. Maintenance Window: 6 to 8 hours from the scheduled start time. Expected Impact During the Maintenance Window: Intermittent website downtime may occur Temporary maintenance or suspension page may be displayed cPanel, Webmail, FTP, and SSH access may be temporarily unavailable Email delivery may experience brief delays Active sessions or processes may be interrupted Additional Notes: No action is required from customers at this time Services will automatically resume once the maintenance is completed Our teams will closely monitor the activity to minimize disruption This maintenance is being carried out to improve long-term uptime, performance, and platform resilience. We sincerely appreciate your patience and continued support. Scheduled Start Time: 2026-03-25 18:00:00

Mar <var data-var='date'>24</var>, <var data-var='time'>05:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>17:50</var> AEDT Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability. List of servers: vmres04.web-servers.com.au	rs00002.pa.smartservers.com.au vmres08.web-servers.com.au	rs00003.pa.smartservers.com.au vmres10.web-servers.com.au	rs00004.pa.smartservers.com.au vmres11.web-servers.com.au	rs00005.pa.smartservers.com.au vmres05.web-servers.com.au	rs00006.pa.smartservers.com.au vmres12.web-servers.com.au	rs00007.pa.smartservers.com.au vmres01.web-servers.com.au	rs00008.pa.smartservers.com.au vmres07.web-servers.com.au	rs00009.pa.smartservers.com.au vmres09.web-servers.com.au	rs00010.pa.smartservers.com.au vmres13.web-servers.com.au	rs00011.pa.smartservers.com.au vmres03.web-servers.com.au	rs00012.pa.smartservers.com.au vmres16.web-servers.com.au	rs00013.pa.smartservers.com.au vmres19.web-servers.com.au	rs00014.pa.smartservers.com.au vmres15.web-servers.com.au	rs00015.pa.smartservers.com.au vmres17.web-servers.com.au	rs00016.pa.smartservers.com.au vmres18.web-servers.com.au	rs00017.pa.smartservers.com.au vmcp27.web-servers.com.au	sh00025.pa.smartservers.com.au vmcp26.web-servers.com.au	sh00026.pa.smartservers.com.au vmcp28.web-servers.com.au	sh00027.pa.smartservers.com.au vmcp25.web-servers.com.au	sh00028.pa.smartservers.com.au vmcp30.web-servers.com.au	sh00029.pa.smartservers.com.au vmcp29.web-servers.com.au	sh00030.pa.smartservers.com.au vmcp31.web-servers.com.au	sh00031.pa.smartservers.com.au vmcp32.web-servers.com.au	sh00032.pa.smartservers.com.au vmres21.web-servers.com.au	rs00018.pa.smartservers.com.au vmres22.web-servers.com.au	rs00019.pa.smartservers.com.au vmres23.web-servers.com.au	rs00020.pa.smartservers.com.au vmsh42.ha-node.net	sh00001.cr.smartservers.com.au vmrs63.ha-node.net	rs00014.cr.smartservers.com.au vmsh01.performance-hosting.com.au	ph00001.cr.smartservers.com.au Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server. The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel. Maintenance Window: 6 to 8 hours from the scheduled start time. Expected Impact During the Maintenance Window: Intermittent website downtime may occur Temporary maintenance or suspension page may be displayed cPanel, Webmail, FTP, and SSH access may be temporarily unavailable Email delivery may experience brief delays Active sessions or processes may be interrupted Additional Notes: No action is required from customers at this time Services will automatically resume once the maintenance is completed Our teams will closely monitor the activity to minimize disruption This maintenance is being carried out to improve long-term uptime, performance, and platform resilience. We sincerely appreciate your patience and continued support. Scheduled Start Time: 2026-03-23 18:00:00

Mar <var data-var='date'>19</var>, <var data-var='time'>22:15</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>20:15</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>20:13</var> AEDT Scheduled - We will be performing scheduled maintenance on our SpamExperts Mailing Platform. During this period, there may be planned disruptions to mail services for customers on the shared hosting environment. This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure. We will continue to post updates here.

Scheduled Maintenance - SpamExperts Mailing Platform

Mar <var data-var='date'>19</var>, <var data-var='time'>21:56</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>12:35</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>12:33</var> AEDT Scheduled - We will be performing scheduled maintenance on our Plesk shared hosting servers. As a part of this maintenance below servers will be affected. vmpl01 During this period, there will be planned service downtime. Websites, email, and other services may be temporarily unavailable while maintenance is in progress. This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure. We will continue to post updates here as the maintenance progresses.

Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>16:39</var> AEDT Scheduled - We will be performing scheduled maintenance on our internal infrastructure. During this period, there will be planned service downtime. Some of our websites and phone systems for Digital Pacific, Pathur, Crucial, and Web24 may be temporarily unavailable while maintenance activities are carried out. This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure.

Scheduled maintenance on our internal infrastructure.

Mar <var data-var='date'>17</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>16:46</var> AEDT Scheduled - We will be performing scheduled maintenance on our internal infrastructure. During this period, there will be planned service downtime. Some of our websites and ticketing systems for Digital Pacific, Pathur, Crucial, and Web24 may be temporarily unavailable while maintenance activities are carried out. This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure. We will keep posting the update here.

Scheduled maintenance on our internal infrastructure

Mar <var data-var='date'> 2</var>, <var data-var='time'>23:30</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:24</var> AEDT Scheduled - We will be performing scheduled maintenance on our hosting infrastructure during the time window listed below. During this period, there will be planned service downtime. Some services may be temporarily unavailable while maintenance activities are carried out. This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure. If you have any urgent concerns, please contact our support team.

Scheduled Maintenance for Crucial Platform.

Jan <var data-var='date'>13</var>, <var data-var='time'>23:09</var> AEDT Completed - The scheduled maintenance has been successfully completed, and all services are now up and running. Thank you for your cooperation during this time. Jan <var data-var='date'>13</var>, <var data-var='time'>23:04</var> AEDT Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>13</var>, <var data-var='time'>22:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>21:34</var> AEDT Scheduled - We will be performing scheduled maintenance on our VPS hosting infrastructure during the time window listed below. Date: January 13, 2026 Maintenance window(AEDT) : 10:30 PM to 12:30 AM This maintenance requires service downtime, during which some of VPS servers will be temporarily unavailable. The work is necessary to ensure continued reliability, performance, and security of our services. We apologize for the inconvenience this may cause and appreciate your patience and understanding.

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Phone Support Service Disruption

Email Delivery Issue Affecting Hotmail Domains

Security Advisory: Immediate cPanel Update Recommended for VPS & Dedicated Servers

Crucial Hosting Services, Components and Regions

Recent Crucial Hosting events

Phone Support Service Disruption

Email Delivery Issue Affecting Hotmail Domains

Security Advisory: Immediate cPanel Update Recommended for VPS & Dedicated Servers

Service Advisory: Webmail and Email Service Impact

Update – Recommended Security Updates for cPanel Servers

Service Advisory: Website and Service Impact