Jul <var data-var='date'>14</var>, <var data-var='time'>02:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:04</var> CEST Scheduled - Dear customers, We want to bring an important matter to your attention. On July 13th, between 10 PM and 2AM CEST, our data center will be undergoing routine but essential maintenance. Please note that during this time, you may experience brief periods of application unavailability. Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this timeframe. In the case of a service interruption, potential effects could include: - Temporary inability to dispatch messages (emails, SMS, push notifications, Webhooks) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website tracking and API updates - It is possible that campaigns scheduled in this time window might under-dispatch or fail We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your ActivatePro Team

Scheduled Data Center Maintenance

May <var data-var='date'> 9</var>, <var data-var='time'>10:17</var> CEST Resolved - Dear customer, this incident was resolved. All our systems are working properly again. We are sorry for the inconvenience. Your ActivatePro Team May <var data-var='date'> 9</var>, <var data-var='time'>09:53</var> CEST Monitoring - Our data center is again available and we are monitoring the situation. May <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> CEST Identified - Dear customer, We are currently experiencing degraded platform performance due to a data center network issue, impacting data ingestion. Our Engineering team is actively investigating and working close with data center to resolve the problem. We will continue to share updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. Please reach out if you have any questions. Your ActivatePro Team

Degraded platform performance

Mar <var data-var='date'> 5</var>, <var data-var='time'>08:51</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>17:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> CET Identified - Dear customers, Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause. We will update as soon as we have more information. We sincerely apologize for any inconvenience. Your ActivatePro team

Partial Login and API interruption

Jan <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>09:57</var> CET Monitoring - A fix was implemented yesterday and all systems should be back to normal. We will keep actively monitoring the system over the upcoming hours. Your ActivatePro Team. Jan <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> CET Identified - Dear customers, we have detected dispatching issues in Stories connected to Webhooks - the dispatch of Webhooks via Stories is currently unreliable. This results in some cases in delayed or possible missed dispatches. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team

Degraded performance of Webhooks via Stories

Nov <var data-var='date'>18</var>, <var data-var='time'>19:56</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:48</var> CET Monitoring - Cloudflare implemented a fix and believes the incident to be resolved. All services are available again, but we will keep monitoring for the next few hours. Your ActivatePro Team Nov <var data-var='date'>18</var>, <var data-var='time'>14:21</var> CET Identified - Dear Customers, we are currently experiencing network issues connected to the active global Cloudflare outage. This causes instable availability of our services and possible delayed processing of data. Most affected are the UI and the Tracking API, but other components could be affected as well. We are sorry for the inconvenience. Your ActivatePro Team

Instable availability of our services

Oct <var data-var='date'>22</var>, <var data-var='time'>10:52</var> CEST Resolved - Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming hours. Our apologies for the inconvenience this might have caused. Your ActivatePro Team. Oct <var data-var='date'>20</var>, <var data-var='time'>19:02</var> CEST Monitoring - Dear customers, The Export API is now back to normal and fully operational. However, we are still experiencing a significant delay in processing message statistics and real-time story events. This means that recent updates may not yet be visible in your dashboards. Our Engineering Team is closely monitoring the progress as the remaining lag is being resolved Thank you for your patience and understanding. Your Activate Pro Team Oct <var data-var='date'>20</var>, <var data-var='time'>13:59</var> CEST Identified - Dear customers, We have detected a delay in the processing of updates sent to our system. Real time stories might be affected as most recent updates are not instantly visible. Additionally the Export API is affected as well and not fully available right now. Our Engineering Team is on it and we will post an update as soon as one is available. Your Activate Pro team

Degraded Platform Performance

Oct <var data-var='date'>18</var>, <var data-var='time'>15:50</var> CEST Resolved - Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming hours. Our apologies for the inconvenience this might have caused. Your ActivatePro Team. Oct <var data-var='date'>18</var>, <var data-var='time'>13:26</var> CEST Monitoring - Dear customers Our Datacenter provider has identified and fixed the issue. We will keep actively monitoring the system over the upcoming hours. Your ActivatePro Team. Oct <var data-var='date'>18</var>, <var data-var='time'>10:51</var> CEST Investigating - Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team

Oct <var data-var='date'>17</var>, <var data-var='time'>20:46</var> CEST Resolved - Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming days. Our apologies for the inconvenience this might have caused. Your ActivatePro Team. Oct <var data-var='date'>17</var>, <var data-var='time'>18:44</var> CEST Monitoring - Dear customers Our Datacenter provider has identified and fixed the issue. Our engineers are now working to expedite the time to heal our systems We will keep you posted as soon as receive any news. Your ActivatePro Team. Oct <var data-var='date'>17</var>, <var data-var='time'>18:18</var> CEST Investigating - Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team.

Oct <var data-var='date'>16</var>, <var data-var='time'>23:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>11:05</var> CEST Scheduled - Dear customer, On 16th October between 23:00 and 23:30 CEST, we will be performing critical maintenance to deploy an important improvement that will significantly enhance the performance and stability of Stories in Activate Pro. During this maintenance window, there will be a downtime of approximately 30 minutes, during which: Stories processing will be delayed Any interaction with Stories (create, read, update, delete) will be temporarily unavailable Any active Story SFTP message being processed will be interrupted and will need to be rescheduled All other parts of the platform are expected to remain unaffected. We apologise for any inconvenience and appreciate your understanding as we work to continuously improve our platform. If you have any questions, please feel free to reach out to us. Your Activate Pro Team

Story maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>09:39</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>07:42</var> CEST Monitoring - All delays have been processed normally in the past hours. We will continue monitoring for a few hours. Your ActivatePro Team Sep <var data-var='date'>22</var>, <var data-var='time'>18:25</var> CEST Update - Our developers found out that delays only happened for some users, not all of them equally, so some updates may have been processed quickly as usual while others were queued. The system is still processing the delays in user updates, but in some cases it may still take a few hours to fully resolve. We apologize for the inconvenience. Your ActivatePro Team. Sep <var data-var='date'>22</var>, <var data-var='time'>14:03</var> CEST Identified - We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now. Our Engineering Team is on it and we will post an update as soon as one is available. Your ActivatePro Team.

Degraded Indexing Performance

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> CEST Resolved - Dear customers, all missing data for event exports via Export API have been processed now. Please note that the delayed processing requires an adjustment of the export-interval for the affected timeframe. We are sorry for any inconveniences. Your ActivatePro Team Sep <var data-var='date'> 8</var>, <var data-var='time'>19:48</var> CEST Update - We are continuing to work on a fix for this issue. The developers did implement a fix that makes new data available to export again, but the timeframe of ~12:00 03.09. — ~18:00 08.09. is not processed yet and needs additional work. We will update you when all data is available again to export. Your ActivatePro Team Sep <var data-var='date'> 8</var>, <var data-var='time'>17:08</var> CEST Identified - Dear customers, please be informed that our system currently faces some issues with event exports via Exports API. Exports affected are event exports that include events that were ingested on 03.09.2025 or later - these event will currently be missing from the exported files. Exports with earlier intervalls are not affected. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team

Degraded Performance of Export API

Aug <var data-var='date'>20</var>, <var data-var='time'>07:13</var> CEST Completed - The scheduled maintenance has been completed. All services are resumed and operational. Warm regards, Your ActivatePro Team Aug <var data-var='date'>20</var>, <var data-var='time'>06:23</var> CEST Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>06:22</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>06:21</var> CEST Scheduled - We just got informed that the previous just completed scheduled maintenace (August 20th, between 12AM (midnight) and 6AM CEST) in our data center had to get extended as they are still working on the essential maintenance. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your ActivatePro Team

Extention of Scheduled Maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>18:30</var> CEST Scheduled - Dear customers, We want to bring an important matter to your attention. On August 20th, between 12AM (midnight) and 6AM CEST, our data center will be undergoing routine but essential maintenance. Please note that during this time, you may experience brief periods of application unavailability. Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this timeframe. In the case of a service interruption, potential effects could include: - Temporary inability to dispatch messages (emails, SMS, push notifications, Webhooks) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website tracking and API updates - It is possible that campaigns scheduled in this time window might under-dispatch or fail We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your ActivatePro Team

Jul <var data-var='date'>29</var>, <var data-var='time'>12:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>03:22</var> CEST Scheduled - Dear Customers, We are writing to inform you of a scheduled network maintenance in our data center that is designed to improve network performance and reliability. The maintenance is scheduled for: Start: 2025-07-29 22:30 CEST End: 2025-07-30 00:30 CEST We don't anticipate that you'll notice any difference in your service during this time period, but brief connectivity fluctuations may occur. If you have any questions, please don't hesitate to contact us via Support Ticket. Thank you for your understanding. Warm regards, Your ActivatePro Team

Jun <var data-var='date'>24</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> CEST Scheduled - Dear Customers, We are writing to inform you of a scheduled network maintenance in our data center that is designed to improve network performance and reliability. The maintenance is scheduled for: Start: 2025-06-24 01:00 CEST End: 2025-06-24 04:00 CEST We don't anticipate that you'll notice any difference in your service during this time period, but brief connectivity fluctuations may occur. If you have any questions, please don't hesitate to contact us via Support Ticket. Thank you for your understanding. Warm regards, Your ActivatePro Team

Jun <var data-var='date'> 7</var>, <var data-var='time'>23:36</var> CEST Resolved - After thoroughly monitoring our systems we are marking this incident as resolved. Feel free to get in touch with us if you have any questions. Your ActivatePro Team Jun <var data-var='date'> 7</var>, <var data-var='time'>10:13</var> CEST Update - Monitoring – A fix has been deployed and log-in functionality has been fully restored. Our team is closely monitoring the platform and we do not expect further disruption. We’ll update this page if anything changes. Thank you for your patience, and please contact us if you experience any issues. The ActivatePro Team Jun <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> CEST Monitoring - Monitoring – A fix has been deployed and log-in functionality has been fully restored. Our team is closely monitoring the platform and we do not expect further disruption. We’ll update this page if anything changes. Thank you for your patience, and please contact us if you experience any issues. The ActivatePro Team Jun <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> CEST Investigating - Investigating – Some users are currently unable to log in to the platform. Our engineers are investigating the cause. All other services remain operational. We’ll post the next update soon. We sincerely apologize for any inconvenience. Reach out to us if you have any questions. The ActivatePro Team

Login Interruption

May <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>17:48</var> CEST Scheduled - Dear customers, We want to bring an important matter to your attention. On May 20th, between 1AM and 7AM CEST, our data center will be undergoing routine but essential maintenance. Please note that during this time, you may experience brief periods of application unavailability. Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this timeframe. In the case of a service interruption, potential effects could include: - Temporary inability to dispatch messages (emails, SMS, push notifications, Webhooks) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website tracking and API updates - It is possible that campaigns scheduled in this time window might under-dispatch or fail We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your ActivatePro Team

Apr <var data-var='date'>18</var>, <var data-var='time'>00:35</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>21:41</var> CEST Monitoring - A fix has been implemented and the product feed is available again. We will keep monitoring for the next hours. We are sorry for the inconvenience. Your ActivatePro Team. Apr <var data-var='date'>17</var>, <var data-var='time'>21:08</var> CEST Identified - A fix has been implemented and we are consuming data queues. We will keep monitoring for the next hours. We also identified a connected issue with the connection to the Product feed, which in some cases can effect the dispatch of messages as well. Our engineers are working on a fix right now. Your ActivatePro Team. Apr <var data-var='date'>17</var>, <var data-var='time'>19:35</var> CEST Investigating - We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Mar <var data-var='date'>20</var>, <var data-var='time'>17:57</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>15:24</var> CET Monitoring - A fix has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries. Mar <var data-var='date'>20</var>, <var data-var='time'>10:32</var> CET Investigating - We are currently experiencing degraded platform performance, impacting event data processing and segmentation. Please note that user updates are being processed as expected. Event data is currently queued and may appear in your segments with a delay. Our engineering team is working to resolve this issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. Best regards, The ActivatePro Team

Jan <var data-var='date'>28</var>, <var data-var='time'>21:55</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>18:48</var> CET Monitoring - Everything is back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team. Jan <var data-var='date'>28</var>, <var data-var='time'>17:20</var> CET Investigating - We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is already working on it. Your CrossEngage Team.

Degraded Indexing Performace

Nov <var data-var='date'>22</var>, <var data-var='time'>16:09</var> CET Resolved - This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team. Nov <var data-var='date'>22</var>, <var data-var='time'>13:34</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>22</var>, <var data-var='time'>11:49</var> CET Identified - We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Degraded Platform Performance Segmentation

Nov <var data-var='date'>21</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>16:59</var> CET Scheduled - Dear Customers, We wanted to let you know about some upcoming work that may affect your service with us. One of our key suppliers needs to do some repairs on their equipment that connects to our network. They've scheduled this maintenance for: Start: Tuesday, November 21, 2024 at 11:01 pm GMT End: Wednesday, November 22, 2024 at 5:00 am GMT While this work is happening, one of the connections that usually provides a backup route for your data will be temporarily unavailable. However, we have multiple connections to keep your service running smoothly. We don't anticipate that you'll notice any difference in your service during this time period. As always, our support team is here to help if you have any concerns or questions. Please don't hesitate to reach out by opening a support ticket and we'll be happy to assist. Thank you for your understanding as we work to keep our network in top shape. We appreciate your business and are committed to providing you with the best possible service. Warm regards, Your CrossEngage Team

Upcoming Planned Maintenance: Enhancing Our Service for You

Nov <var data-var='date'>20</var>, <var data-var='time'>19:44</var> CET Resolved - This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team. Nov <var data-var='date'>20</var>, <var data-var='time'>17:36</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>15:12</var> CET Identified - We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Degraded Platform Performance- Segmentation

Nov <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>23:16</var> CET Update - Dear customers, because of unforseen circumstances we had to extend the maintenance window. Our dedicated Engineering team is working hard to complete the maintenance as quickly and efficiently as possible. We will provide additional updates as necessary. We apologize if this is causing any inconveniences. Your CrossEngage Team Nov <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>14:05</var> CEST Scheduled - Greetings, We hope this message finds you well. We wanted to take a moment to inform you about an upcoming planned maintenance that will take place on November 5th, between 21:00 and 23:00 CET. This maintenance is essential to improve the resilience and overall performance of our application, ensuring that you continue to receive the high-quality service you expect from us. Please note that during this time, you may experience a brief period of application unavailability, and segmentation won't be available during the maintenance window. However, rest assured that no events will be lost – any events that occur during this interval will be ingested afterwards. Our dedicated Engineering team will be working hard to complete the maintenance as quickly and efficiently as possible. If you have any concerns or require further clarification, our Customer Operations team is here to assist you. Please don't hesitate to reach out to them with any questions you may have. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your CrossEngage Team

Oct <var data-var='date'>29</var>, <var data-var='time'>19:36</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>15:31</var> CET Monitoring - The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team. Oct <var data-var='date'>29</var>, <var data-var='time'>14:42</var> CET Identified - We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Is CrossEngage down?

CrossEngage status is UNDER MAINTENANCE

Components with issues

Lastest published events

Scheduled Data Center Maintenance

Degraded platform performance

Partial Login and API interruption

CrossEngage Services, Components and Regions

Recent CrossEngage events

Scheduled Data Center Maintenance

Degraded platform performance

Partial Login and API interruption

Degraded performance of Webhooks via Stories

Instable availability of our services

Degraded Platform Performance