THIS IS A SCHEDULED EVENT Sep <var data-var='date'>12</var>, <var data-var='time'>08:00</var> - <var data-var='time'>16:00</var> MDT Aug <var data-var='date'>11</var>, <var data-var='time'>16:25</var> MDT Scheduled - To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 4:00PM MDT (2:00PM GMT – 10:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance. For more info and FAQ regarding the maintenance please click <a href="https://docs.cradlepoint.com/r/US0-NetCloud-Scheduled-Maintenance-September-2026-FAQ" target="blank">here</a>. Please contact Cradlepoint support via <a href="https://customer.cradlepoint.com/s/contactsupport">Customer Connect</a> should there be an issue that needs attention.

System Maintenance – September 12th at 8:00AM MDT

Aug <var data-var='date'>21</var>, <var data-var='time'>22:25</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>14:58</var> MDT Monitoring - NetCloud Manager data processing is running behind for Geoview (both via NCM UI and API) which is causing inaccuracies in the reported data. A fix has been implemented and we are monitoring the results. No data has been lost and we expect the system will be caught up shortly.

NetCloud Manager Data Processing Delays

Aug <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>15:08</var> MDT Scheduled - Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers. ​ This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager. While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected. Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.

Split DNS Configuration Update for NetCloud Exchange

Jul <var data-var='date'>27</var>, <var data-var='time'>21:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:21</var> MDT Scheduled - We will be deploying NCS 7.26.61 FR1 release. During this maintenance window, network will be restarted and may experience up to 2 minutes of downtime.

NetCloud SASE - NCS 7.26.61 FR2 Deployment

Jul <var data-var='date'>27</var>, <var data-var='time'>04:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>01:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>01:59</var> MDT Scheduled - To ensure continued performance and scalability of the NetCloud LAN Solutions, we are enhancing our infrastructure during a scheduled maintenance starting Monday, July 27th 1am MDT through 4am MDT. Please note devices will continue to operate normally. There will be limited visibility and configuration management of the LAN Solutions functionality during this time.

NetCloud LAN Solutions Maintenance

Jul <var data-var='date'>24</var>, <var data-var='time'>06:48</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>06:35</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>05:59</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>05:28</var> MDT Investigating - NetCloud Manager is currently intermittently unavailable. We’re experiencing an unexpected network outage due to an outage with one of our third party service providers. Our engineering team is looking into the issue.

NetCloud Manager Is Currently Unavailable

Jul <var data-var='date'>22</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:13</var> MDT Scheduled - We will be performing a scheduled upgrade of our NCS clusters in the US regions to the latest Oracle Kubernetes Engine (OKE) version. As part of this upgrade, SASE networks will be restarted. Expected Impact: Brief service interruption of approximately 2 minutes during the maintenance window

NCS Infrastructure Maintenance

Jul <var data-var='date'>20</var>, <var data-var='time'>20:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:11</var> MDT Scheduled - We will be performing a scheduled upgrade of our NCS clusters in the US regions to the latest Oracle Kubernetes Engine (OKE) version. As part of this upgrade, SASE networks will be restarted. Expected Impact: Brief service interruption of approximately 2 minutes during the maintenance window

Jul <var data-var='date'>13</var>, <var data-var='time'>00:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:16</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.60-HF1 Deployment

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:30</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:55</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:49</var> MDT Investigating - NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

NetCloud Manager Performance Degradation

Jul <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>21:26</var> MDT Scheduled - We will be deploying NCS 7.26.60 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

NetCloud SASE - NCS 7.26.60 FR1 Deployment

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>21:37</var> MDT Scheduled - We will be performing a scheduled upgrade of our NCS clusters in the US regions to the latest Oracle Kubernetes Engine (OKE) version. As part of this upgrade, SASE networks will be restarted. Expected Impact: Brief service interruption of approximately 5 minutes during the maintenance window.

Jun <var data-var='date'>29</var>, <var data-var='time'>00:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>09:50</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.60 Deployment

Jun <var data-var='date'>16</var>, <var data-var='time'>09:37</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>09:15</var> MDT Investigating - The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

NetCloud SASE Partial Outage

Jun <var data-var='date'> 2</var>, <var data-var='time'>16:34</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:48</var> MST Scheduled - NCM will update the IP addresses used for webhook delivery and the Palo Alto Connector effective June 2, 2026. Only customers using these features are affected. Please ensure the IP ranges listed in https://docs.cradlepoint.com/r/Series-3-NCM-Access-via-a-Private-Network/Overview are allowed. See the following Product Advisory for full details: https://docs.cradlepoint.com/r/Product-Advisory-IP-Address-Update-for-Webhook-and-Palo-Alto-Connector-Integrations To view the Product Advisory and related article, log in to your NetCloud account.

IP Address Update For Webhook and Palo Alto Connector Integrations

Jun <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>05:24</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.50 Deployment

May <var data-var='date'>31</var>, <var data-var='time'>02:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>15:24</var> MDT Scheduled - We will be performing scheduled NCS infrastructure maintenance during this window. No impact to customer networks is expected.

NCS Infrastructure Maintenance – No Customer Downtime Expected

May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>16:11</var> MDT Scheduled - We will be performing an emergency DNS traffic maintenance. A very small portion of devices could encounter intermittent connectivity if trying to establish a new connection during this time. Devices with an already established connection will remain connected.

Planned Emergency Subsystem Maintenance

May <var data-var='date'>27</var>, <var data-var='time'>14:33</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>14:11</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>13:40</var> MDT Identified - NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team have identified the root cause of the issue and are implementing the fix now.

May <var data-var='date'>20</var>, <var data-var='time'>21:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>15:49</var> MDT Scheduled - We will be deploying NCS 7.26.41 FR2 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

NetCloud SASE - NCS 7.26.41 FR2 Deployment

May <var data-var='date'>11</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.40 Deployment

May <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>09:10</var> MDT Scheduled - We will be deploying NCS 7.26.40 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

NetCloud SASE - NCS 7.26.40 FR1 Deployment

Apr <var data-var='date'>13</var>, <var data-var='time'>04:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>01:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 6</var>, <var data-var='time'>04:39</var> MDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'> 6</var>, <var data-var='time'>04:36</var> MDT Scheduled - To ensure continued performance and scalability of the NetCloud LAN Solutions, we are enhancing our infrastructure during a scheduled maintenance starting Monday, April 13th 1am MDT through 4am MDT. Please note devices will continue to operate normally. There will be limited visibility and configuration management of the LAN Solutions functionality during this time.

Apr <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:44</var> MDT Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - No Impact on NetCloud SASE networks Reason: OCI has determined that a mandatory firmware update is required on several compute instances across our US regions clusters. To minimize potential disruption during OCI's scheduled maintenance window, we will be proactively cycling the affected nodes in a controlled manner. The cycling will be performed in a rolling fashion to maintain service availability throughout the process.

NetCloud SASE OCI Firmware Update - Instance Restart

Mar <var data-var='date'>30</var>, <var data-var='time'>19:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>15:17</var> MDT Scheduled - We will be deploying NCS 7.26.20 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

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Lastest published events

NetCloud Manager Data Processing Delays

Split DNS Configuration Update for NetCloud Exchange

NetCloud SASE - NCS 7.26.61 FR2 Deployment

Cradlepoint Services, Components and Regions

Recent Cradlepoint events

System Maintenance – September 12th at 8:00AM MDT

NetCloud Manager Data Processing Delays

Split DNS Configuration Update for NetCloud Exchange

NetCloud SASE - NCS 7.26.61 FR2 Deployment

NetCloud LAN Solutions Maintenance

NetCloud Manager Is Currently Unavailable