THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>01:00</var> - <var data-var='time'>04:00</var> MDTApr <var data-var='date'> 6</var>, <var data-var='time'>04:39</var> MDT Update - We will be undergoing scheduled maintenance during this time.Apr <var data-var='date'> 6</var>, <var data-var='time'>04:36</var> MDT Scheduled - To ensure continued performance and scalability of the NetCloud LAN Solutions, we are enhancing our infrastructure during a scheduled maintenance starting Monday, April 13th 1am MDT through 4am MDT. Please note devices will continue to operate normally. There will be limited visibility and configuration management of the LAN Solutions functionality during this time.

NetCloud LAN Solutions Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 7</var>, <var data-var='time'>15:44</var> MDT Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - No Impact on NetCloud SASE networks Reason: OCI has determined that a mandatory firmware update is required on several compute instances across our US regions clusters. To minimize potential disruption during OCI's scheduled maintenance window, we will be proactively cycling the affected nodes in a controlled manner. The cycling will be performed in a rolling fashion to maintain service availability throughout the process.

NetCloud SASE OCI Firmware Update - Instance Restart

Mar <var data-var='date'>30</var>, <var data-var='time'>19:00</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>15:17</var> MDT Scheduled - We will be deploying NCS 7.26.20 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

NetCloud SASE - NCS 7.26.20 FR1 Deployment

Mar <var data-var='date'>30</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>07:48</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.30 Deployment

Mar <var data-var='date'>29</var>, <var data-var='time'>05:00</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>28</var>, <var data-var='time'>14:08</var> MDT Scheduled - NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices. Please contact Cradlepoint support via <a href="https://customer.cradlepoint.com/s/contactsupport">Customer Connect</a> should there be an issue that needs attention.

Endpoints Reconnecting to Service After Maintenance

Mar <var data-var='date'>28</var>, <var data-var='time'>14:08</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>10:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>15:17</var> MST Scheduled - To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, March 28th 10:00AM MDT – 5:00PM MDT (4:00PM GMT – 11:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance. For more info and FAQ regarding the maintenance please click <a href=" https://docs.cradlepoint.com/r/US0-NetCloud-Scheduled-Maintenance-March-2026-FAQ/" target="blank">here</a>. Please contact Cradlepoint support via <a href="https://customer.cradlepoint.com/s/contactsupport">Customer Connect</a> should there be an issue that needs attention.

System Maintenance – March 28th at 10:00AM MDT

Mar <var data-var='date'>26</var>, <var data-var='time'>19:00</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>18:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>26</var>, <var data-var='time'>17:56</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>17:25</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>16:56</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>16:35</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>16:04</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>26</var>, <var data-var='time'>15:35</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>15:06</var> MDT Investigating - NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.

NetCloud Manager Performance Degradation

Mar <var data-var='date'>13</var>, <var data-var='time'>16:45</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>16:30</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>13</var>, <var data-var='time'>16:13</var> MDT Investigating - NetCloud Manager is currently experiencing performance degradation with management of LAN Solutions devices. Our engineering team is looking into the issue and we expect it to be resolved quickly.

Mar <var data-var='date'>12</var>, <var data-var='time'>21:00</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>13:20</var> MDT Scheduled - We will be deploying a patch for the 7.25.121 NCS release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.

Netcloud SASE - NCS 7.25.121 FR2 Patch Deployment

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:32</var> MST Resolved - Oracle has confirmed that issue has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:38</var> MST Investigating - We are currently investigating this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:37</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:34</var> MST Investigating - Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

NetCloud SASE - Degraded Service — Infrastructure Provider Outage (US East Region/Ashburn)

Mar <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>14:48</var> MST Scheduled - NCM will update the IP addresses used for webhook delivery and the Palo Alto Connector effective June 2, 2026. Only customers using these features are affected. Please ensure the IP ranges listed in https://docs.cradlepoint.com/r/Series-3-NCM-Access-via-a-Private-Network/Overview are allowed. See the following Product Advisory for full details: https://docs.cradlepoint.com/r/Product-Advisory-IP-Address-Update-for-Webhook-and-Palo-Alto-Connector-Integrations To view the Product Advisory and related article, log in to your NetCloud account.

IP Address Update For Webhook and Palo Alto Connector Integrations

Mar <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>10:01</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation. Also, we will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - NetCloud SASE networks might be restarted as part of this activity. - Expected downtime: 5-10 mins

Netcloud SASE - Rel-26.20 Deployment

Mar <var data-var='date'> 1</var>, <var data-var='time'>20:23</var> MST Resolved - This incident has been resolved.Mar <var data-var='date'> 1</var>, <var data-var='time'>20:16</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 1</var>, <var data-var='time'>19:30</var> MST Update - We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.Mar <var data-var='date'> 1</var>, <var data-var='time'>18:46</var> MST Investigating - NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

NetCloud Manager is currently unavailable

Feb <var data-var='date'>23</var>, <var data-var='time'>20:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>23</var>, <var data-var='time'>17:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>14:29</var> MST Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - NetCloud SASE networks might be restarted as part of this activity. - Expected downtime: 5-10 mins Reason: OCI has mandated a firmware update to address a third-party component issue. We are proactively restarting instances during this planned window to minimize disruption and maintain control over the timing.

NetCloud SASE OCI Firmware Update - Instance Restart (Ashburn DataPoP)

Feb <var data-var='date'>22</var>, <var data-var='time'>17:42</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>17:41</var> MST Update - Completed: - Successfully restarted nodes across all clusters except Ashburn Datapop - Phoenix Datapop: Completed in 3 hours Pending: - Ashburn Datapop: Not completed due to activity complexity - Estimated time required: 4-5 hours Next Steps: - Scheduling additional maintenance window for Ashburn Datapop - Window duration: 4-5 hours to ensure adequate time for completion Reason for Delay: The complexity of the restart activity required more time than initially anticipated. To avoid rushing the Ashburn datacenter restart and ensure it's completed safely, we're scheduling a dedicated maintenance window.Feb <var data-var='date'>22</var>, <var data-var='time'>13:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>15:12</var> MST Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - NetCloud SASE networks might be restarted as part of this activity. - Expected downtime: 5-10 mins Reason: OCI has mandated a firmware update to address a third-party component issue. We are proactively restarting instances during this planned window to minimize disruption and maintain control over the timing.

Feb <var data-var='date'>21</var>, <var data-var='time'>13:30</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>21</var>, <var data-var='time'>11:30</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>19</var>, <var data-var='time'>10:22</var> MST Scheduled - We will be performing a scheduled database migration in our production environment during the maintenance window. No impact is expected on service availability

NCS Database Migration

Feb <var data-var='date'>18</var>, <var data-var='time'>10:26</var> MST Resolved - This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.Feb <var data-var='date'>17</var>, <var data-var='time'>09:01</var> MST Update - We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.Feb <var data-var='date'>16</var>, <var data-var='time'>08:02</var> MST Update - We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.Feb <var data-var='date'>13</var>, <var data-var='time'>12:37</var> MST Identified - We have identified the issue and are working with our third party provider to resolve as quickly as possible.Feb <var data-var='date'>13</var>, <var data-var='time'>10:58</var> MST Investigating - Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

Access to Ericsson Enterprise Wireless University is Unavailable

Feb <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>15:53</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: Network will be restarted during this window and expect down time up to 5 minutes

Netcloud SASE - NCS 7.25.121 FR2 Deployment

Feb <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>15:41</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-26.10 Deployment

Jan <var data-var='date'>26</var>, <var data-var='time'>21:38</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>12:55</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>26</var>, <var data-var='time'>12:46</var> MST Update - We are continuing to investigate this issue.Jan <var data-var='date'>26</var>, <var data-var='time'>03:21</var> MST Investigating - We are continuing to investigate this issue.Jan <var data-var='date'>25</var>, <var data-var='time'>18:55</var> MST Identified - The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.Jan <var data-var='date'>25</var>, <var data-var='time'>15:08</var> MST Investigating - We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

NCC Client & NCX Configuration Push outage

Jan <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 5</var>, <var data-var='time'>13:44</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-25.12 Deployment

Dec <var data-var='date'>17</var>, <var data-var='time'>17:30</var> MST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>17</var>, <var data-var='time'>14:30</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>14:34</var> MST Scheduled - We will be performing a scheduled maintenance window to apply the 7.25.101 release patch, which addresses critical issues related to the Privileged Remote Access feature. During this time, networks will be restarted, and downtime of up to 5 minutes is expected.

Netcloud SASE - NCS 7.25.101 FR2 patch deployment

Dec <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> MST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: NetCloud SASE network creation.

Netcloud SASE - Rel-25.11 Deployment

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> MST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>21</var>, <var data-var='time'>12:56</var> MST Scheduled - We will be undergoing scheduled maintenance during this time. Services impacted: Network will be restarted during this window and expect down time up to 5 minutes

Netcloud SASE - NCS 7.25.101 FR2 Deployment

Nov <var data-var='date'>18</var>, <var data-var='time'>10:30</var> MST Resolved - The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.Nov <var data-var='date'>18</var>, <var data-var='time'>10:12</var> MST Update - The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.Nov <var data-var='date'>18</var>, <var data-var='time'>09:09</var> MST Update - We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.Nov <var data-var='date'>18</var>, <var data-var='time'>07:50</var> MST Monitoring - Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.Nov <var data-var='date'>18</var>, <var data-var='time'>07:11</var> MST Update - We are continuing to monitor the status of our third party service provider and hope to have resolution soon.Nov <var data-var='date'>18</var>, <var data-var='time'>06:39</var> MST Update - We are continuing to monitor the status of our third party service provider and hope to have resolution soon.Nov <var data-var='date'>18</var>, <var data-var='time'>06:06</var> MST Update - We are continuing to monitor the status of our third party service provider and hope to have resolution soon.Nov <var data-var='date'>18</var>, <var data-var='time'>05:34</var> MST Update - We are continuing to monitor the status of our third party service provider and hope to have resolution soon.Nov <var data-var='date'>18</var>, <var data-var='time'>04:59</var> MST Identified - The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.Nov <var data-var='date'>18</var>, <var data-var='time'>04:53</var> MST Investigating - NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

Is Cradlepoint down?

Cradlepoint status is UNDER MAINTENANCE

Components with issues

Lastest published events

NetCloud SASE OCI Firmware Update - Instance Restart

NetCloud SASE - NCS 7.26.20 FR1 Deployment

Netcloud SASE - Rel-26.30 Deployment

Cradlepoint Services, Components and Regions

Recent Cradlepoint events

NetCloud LAN Solutions Maintenance

NetCloud SASE OCI Firmware Update - Instance Restart

NetCloud SASE - NCS 7.26.20 FR1 Deployment

Netcloud SASE - Rel-26.30 Deployment

Endpoints Reconnecting to Service After Maintenance

System Maintenance – March 28th at 10:00AM MDT

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Is Cradlepoint down?

Cradlepoint status is UNDER MAINTENANCE

Components with issues

Lastest published events

NetCloud SASE OCI Firmware Update - Instance Restart

NetCloud SASE - NCS 7.26.20 FR1 Deployment

Netcloud SASE - Rel-26.30 Deployment

Cradlepoint Services, Components and Regions

Recent Cradlepoint events

NetCloud LAN Solutions Maintenance

NetCloud SASE OCI Firmware Update - Instance Restart

NetCloud SASE - NCS 7.26.20 FR1 Deployment

Netcloud SASE - Rel-26.30 Deployment

Endpoints Reconnecting to Service After Maintenance

System Maintenance – March 28th at 10:00AM MDT

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!