Sep <var data-var='date'>21</var>, <var data-var='time'>14:59</var> EDT Resolved - The service has remained fully operational since the last update. This incident is resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>15:45</var> EDT Monitoring - A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative. Sep <var data-var='date'>16</var>, <var data-var='time'>09:04</var> EDT Identified - We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Salesforce sources update Issues

Sep <var data-var='date'>16</var>, <var data-var='time'>19:58</var> EDT Resolved - The login has remained fully operational since the last update. This incident is resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>16:31</var> EDT Monitoring - The issue has been fixed and we are actively monitoring this service. Thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>11:52</var> EDT Identified - We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Platform login with Salesforce provider issues

Sep <var data-var='date'>16</var>, <var data-var='time'>16:30</var> EDT Resolved - The support portal has remained fully operational since the last update. This incident is resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>15:47</var> EDT Monitoring - The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>08:34</var> EDT Identified - Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Support portal Issues

Aug <var data-var='date'>26</var>, <var data-var='time'>16:17</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>15:26</var> EDT Monitoring - A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely. Aug <var data-var='date'>26</var>, <var data-var='time'>15:13</var> EDT Investigating - We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.

[All Regions] Hosted Search Pages issue

Apr <var data-var='date'>29</var>, <var data-var='time'>17:31</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>12:31</var> EDT Monitoring - A fix has been implemented and we will continue monitoring the results. Thank you for your patience. Apr <var data-var='date'>29</var>, <var data-var='time'>11:03</var> EDT Identified - We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

[US] ML Model Building Issue

Apr <var data-var='date'> 8</var>, <var data-var='time'>15:56</var> EDT Resolved - The service has remained fully operational since the last update. This incident is resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:21</var> EDT Monitoring - The issue has been fixed and we are actively monitoring this service. Thank you for your patience. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:19</var> EDT Identified - We identified an issue affecting Atomic v3. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Atomic v3 Issues

Mar <var data-var='date'> 4</var>, <var data-var='time'>01:26</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>01:23</var> EST Monitoring - We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

[US] Elevated source job refresh times

Feb <var data-var='date'> 6</var>, <var data-var='time'>21:42</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST Monitoring - The issue has been fixed. We are monitoring the situation closely to ensure a full recovery. Feb <var data-var='date'> 6</var>, <var data-var='time'>17:47</var> EST Identified - The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>17:26</var> EST Investigating - We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

[All Regions] Automatic Relevance Tuning Issue

Dec <var data-var='date'>10</var>, <var data-var='time'>10:28</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>01:12</var> EST Monitoring - The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience. Dec <var data-var='date'>10</var>, <var data-var='time'>01:12</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>10</var>, <var data-var='time'>00:36</var> EST Identified - We're investigating an issue affecting analytics ingestion in the US region. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

[US] Analytics Ingestion Delay

Nov <var data-var='date'>24</var>, <var data-var='time'>11:15</var> EST Resolved - This incident has been resolved. Zscaler has reclassified <a href="https://coveo.com/">coveo.com</a> to "Other Information Technologies", resolving the access issues some customers were experiencing. Nov <var data-var='date'>21</var>, <var data-var='time'>16:15</var> EST Monitoring - As of November 13, 2025, Zscaler reclassified <a href="https://coveo.com/">coveo.com</a> as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on <a href="https://help.zscaler.com/zia/adding-urls-allowlist">adding urls to allowlists</a>. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: <a href="https://connect.coveo.com/s/article/21253">Knowledge Article</a>.

Zscaler Classification Impact

Oct <var data-var='date'>21</var>, <var data-var='time'>07:28</var> EDT Resolved - This incident has been resolved. All services have remained fully operational since the last update. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> EDT Monitoring - All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely. Oct <var data-var='date'>20</var>, <var data-var='time'>16:47</var> EDT Update - We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations. Oct <var data-var='date'>20</var>, <var data-var='time'>14:40</var> EDT Update - We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations. Oct <var data-var='date'>20</var>, <var data-var='time'>13:36</var> EDT Update - We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No further events are being lost, at the moment they are queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date. Oct <var data-var='date'>20</var>, <var data-var='time'>12:32</var> EDT Update - We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No further events are being lost, at the moment they are queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Oct <var data-var='date'>20</var>, <var data-var='time'>11:16</var> EDT Update - We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion. A few analytics events were lost earlier during the main incident, but now new events are being queued for processing. Oct <var data-var='date'>20</var>, <var data-var='time'>09:12</var> EDT Identified - Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services. Users of this service are currently seeing elevated error rates. Oct <var data-var='date'>20</var>, <var data-var='time'>07:29</var> EDT Update - The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and a document ingestion backlog which was built up during the incident has now caught up to real time. We are continuing to monitor the services closely. Oct <var data-var='date'>20</var>, <var data-var='time'>05:53</var> EDT Monitoring - An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

Infrastructure provider issue

Oct <var data-var='date'> 8</var>, <var data-var='time'>16:40</var> EDT Resolved - This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience. Oct <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> EDT Monitoring - Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Crawling Issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>19:09</var> EDT Resolved - The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>. Oct <var data-var='date'> 6</var>, <var data-var='time'>18:02</var> EDT Monitoring - Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our <a href=“https://support.coveo.com/”>Help Portal</a> Oct <var data-var='date'> 6</var>, <var data-var='time'>17:12</var> EDT Identified - We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href=“https://support.coveo.com/”>Help Portal</a>

Search Issues

Aug <var data-var='date'>12</var>, <var data-var='time'>13:19</var> EDT Resolved - A fix has been implemented and this incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>12:08</var> EDT Identified - We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Content Refresh Delays

Aug <var data-var='date'> 5</var>, <var data-var='time'>16:33</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> EDT Update - The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:28</var> EDT Identified - The root cause has been identified and our team is working on implementing a fix. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:17</var> EDT Investigating - We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Intent Aware Product Ranking Issues

Jul <var data-var='date'>18</var>, <var data-var='time'>16:29</var> EDT Resolved - This incident has been resolved. The service has been fully operational since the last update. Jul <var data-var='date'>18</var>, <var data-var='time'>12:21</var> EDT Monitoring - The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely. Jul <var data-var='date'>18</var>, <var data-var='time'>11:23</var> EDT Identified - We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Login with Google Issues

Jun <var data-var='date'>17</var>, <var data-var='time'>15:12</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:13</var> EDT Update - We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider. Jun <var data-var='date'>17</var>, <var data-var='time'>12:11</var> EDT Identified - We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Generative Answering Issues

Nov <var data-var='date'>22</var>, <var data-var='time'>13:40</var> EST Resolved - A fix has been deployed and has resolved this issue. Thank you for your patience. Nov <var data-var='date'>22</var>, <var data-var='time'>10:47</var> EST Update - Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue. Nov <var data-var='date'>22</var>, <var data-var='time'>10:06</var> EST Identified - We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Indexing Pipeline Extension issues

Oct <var data-var='date'>18</var>, <var data-var='time'>10:29</var> EDT Resolved - A fix has been deployed and this incident has been resolved. Oct <var data-var='date'>18</var>, <var data-var='time'>09:12</var> EDT Identified - We've identified an issue affecting the latest versions of Atomic, Headless and React. Customers using these resources in their implementations might notice failures or unexpected behaviors: https://static.cloud.coveo.com/atomic/v3/* https://static.cloud.coveo.com/headless/v3/* https://static.cloud.coveo.com/atomic/v3.4/* https://static.cloud.coveo.com/headless/v3.4/* https://static.cloud.coveo.com/atomic-react/v3/* https://static.cloud.coveo.com/atomic-react/v3.1/* Our team is currently working on deploying a fix. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Atomic, Headless and React Issues

Sep <var data-var='date'>11</var>, <var data-var='time'>12:58</var> EDT Resolved - The upgrade is complete and security provider refreshes are now being processed normally. Sep <var data-var='date'>11</var>, <var data-var='time'>12:33</var> EDT Update - The upgrade's start was delayed a bit, so refreshes have been processed normally since this notification was first published. They are being paused at this time and we expect the operation to take approximately 60 minutes from now. Sep <var data-var='date'>11</var>, <var data-var='time'>11:39</var> EDT Identified - Due to an ongoing database upgrade, security provider refresh operations are temporarily disabled. Your existing security identities and ongoing refresh operations were not affected, but new refreshes will be queued for processing and picked up after the upgrade is complete. We expect these operations to be paused for approximately 60 minutes. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Delayed Security Provider Refreshes

Aug <var data-var='date'>27</var>, <var data-var='time'>15:21</var> EDT Resolved - The database upgrade is complete and source operations have resumed normally. Aug <var data-var='date'>27</var>, <var data-var='time'>15:02</var> EDT Identified - Due to an ongoing database upgrade, source refresh, rescan and rebuild operations are temporarily disabled. Your existing content and ongoing operations are not affected, but new ones will be queued for processing. We expect these operations to be paused for approximately 30 minutes. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Delayed source refresh, rescan and rebuild on new operations

Jun <var data-var='date'>21</var>, <var data-var='time'>14:43</var> EDT Resolved - All production model rebuilds have now been completed. The incident has been resolved. Jun <var data-var='date'>21</var>, <var data-var='time'>13:23</var> EDT Update - The fix has been deployed and validated. We have now begun rebuilding the impacted models but expect this process to take several hours. Live production models are being prioritized for immediate rebuilds while non-production ones will be left to be rebuilt as per their respective schedules in the coming week. Jun <var data-var='date'>21</var>, <var data-var='time'>12:39</var> EDT Identified - The issue has been identified and a fix is being rolled out. Jun <var data-var='date'>21</var>, <var data-var='time'>12:05</var> EDT Investigating - We are investigating an issue impacting the Generative Answering API that is currently affecting a subset of models that were recently updated to the latest GPT-3.5 version, causing some minor variance in the answers returned to some queries. Our team is actively working on this issue and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Jun <var data-var='date'> 7</var>, <var data-var='time'>04:03</var> EDT Resolved - This incident has been resolved Jun <var data-var='date'> 6</var>, <var data-var='time'>04:51</var> EDT Identified - Commerce advanced dashboards are showing limited historical data due to a data processing issue. We have identified the issue and are in the process of resolving it.

[US] Commerce advanced dashboard data visibility

Feb <var data-var='date'>26</var>, <var data-var='time'>14:26</var> EST Resolved - This incident has been resolved and no further issues have been reported since this incident was first reported. Feb <var data-var='date'>26</var>, <var data-var='time'>12:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>11:15</var> EST Identified - We've identified an issue affecting the Content Browser. Users may experience errors when attempting to use it. This only affects the Content Browser in the Coveo Administration UI, and functionality of the Search API is not impacted. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Content Browser Issues

Aug <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>07:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>10:19</var> EDT Scheduled - Crawling services will be undergoing a necessary backend maintenance during this period. Refreshing/rebuilding of sources will be unavailable during this time.

Is Coveo Cloud HIPAA down?

Coveo Cloud HIPAA status is UP

Lastest published events

Salesforce sources update Issues

Platform login with Salesforce provider issues

Support portal Issues

Coveo Cloud HIPAA Services, Components and Regions

Recent Coveo Cloud HIPAA events

Salesforce sources update Issues

Platform login with Salesforce provider issues

Support portal Issues

[All Regions] Hosted Search Pages issue

[US] ML Model Building Issue

Atomic v3 Issues