Aug <var data-var='date'>16</var>, <var data-var='time'>04:15</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>23:45</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:09</var> BST Scheduled - If your sort code is 23-69-72: Please note that our third-party provider will be undertaking essential system maintenance, which will cause delays to Banking - Faster Payments. 🗓️ Outage Window Starts: Saturday, 15 August 2026 at 23:45 BST Ends: Sunday, 16 August 2026 at 04:15 BST ⚠️ How this affects you Faster Payments OUT of your account will be queued during the maintenance window and automatically processed once it is complete. Faster Payments IN to your account may be reversed and not credited during this period, so it would be best to organise for payments to be sent before or after this maintenance. We apologise for any inconvenience caused. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. 💬 Need help? If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com. If your sort code is 04-36-15, payments during this period should be processed as expected.

Scheduled maintenance impacting Faster Payments

Jul <var data-var='date'>29</var>, <var data-var='time'>09:12</var> BST Resolved - We can confirm that the technical issues with our provider yesterday evening have been fully resolved, and all Countingup services are back to normal. Between 18:40 and 22:28 BST on 28/07/2026, our provider had a total platform outage. This meant inbound and outbound transfers, card authorisations, new account sign-ups, and in-app card controls (like freezing/thawing or grabbing your PIN) were unavailable. Other parts of the app were running fine throughout. We know how much you rely on us to run your business day-to-day, and we are really sorry for the hassle and frustration this caused. Thanks so much for bearing with us while we sorted it. If you noticed anything strange with a transaction during that window or need a hand with anything else, please reach out to the support team directly in the app and we’ll help you get sorted as soon as possible. Jul <var data-var='date'>28</var>, <var data-var='time'>23:00</var> BST Monitoring - Our provider has implemented a fix and restored service. We will continue to monitor the situation. Jul <var data-var='date'>28</var>, <var data-var='time'>22:44</var> BST Identified - Our provider has identified the issue and is implementing a fix. Jul <var data-var='date'>28</var>, <var data-var='time'>19:10</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - Card authorisations - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage

Jul <var data-var='date'>27</var>, <var data-var='time'>20:10</var> BST Resolved - We've been informed that the fixes that were implemented have restored stability. All payments that were queued have been released automatically - all of these have been successful. Any inbound payments that had been returned to the senders can now be attempted and should clear into your account. We really appreciate your patience during this time. Jul <var data-var='date'>27</var>, <var data-var='time'>17:15</var> BST Update - We’ve received an update that recovery is progressing well and some payments are processing much more reliably. To make sure your money moves safely, outgoing Faster Payments will stay queued for a little bit longer. As soon as our provider confirms full stability and we’re completely confident in the connection, all queued payments will be released automatically. Thanks again for bearing with us while we make sure everything is completely secure. We’ll drop another update here as soon as outgoing payments start moving. Jul <var data-var='date'>27</var>, <var data-var='time'>16:13</var> BST Update - Third-party investigations remain ongoing into the Faster Payments service issues. Here is what this means for your payments right now: - Outgoing payments: Any payments you send are safely queued in our system. They will go through automatically as soon as the issue is resolved and service is fully restored. - Incoming payments: Payments sent to you may go through as normal, or they might automatically reverse back to the sender if the connection drops. Our team is monitoring the situation closely and working directly with our provider to get things back to normal as quickly as possible. Thank you for your patience while we get this sorted. We’ll keep you updated as soon as we have more news. Jul <var data-var='date'>27</var>, <var data-var='time'>13:55</var> BST Update - Any outbound payments that have been attempted after 13:18 have been held and queued whilst the third-party technical difficulties are ongoing. These payments will be processed once the service is restored and stable. Any inbound payments may be successful or may be reversed; this will depend entirely on the third-party provider. This is still being investigated by the third party. Jul <var data-var='date'>27</var>, <var data-var='time'>13:10</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the Faster Payments scheme. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting account transfers

Jul <var data-var='date'>15</var>, <var data-var='time'>12:22</var> BST Resolved - After monitoring this situation closely, we can confirm this issue has now been resolved ✅ Jul <var data-var='date'>15</var>, <var data-var='time'>10:10</var> BST Monitoring - Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 We will continue to monitor the situation alongside our provider. Jul <var data-var='date'>15</var>, <var data-var='time'>09:09</var> BST Investigating - We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved. Our provider is currently working on identifying the root cause and resolving the issue swiftly. If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.

Provider outage affecting some card transactions

Jul <var data-var='date'>12</var>, <var data-var='time'>07:15</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>23:45</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>09:23</var> BST Scheduled - Please note that our third-party provider will be undertaking essential system maintenance, which will cause delays to Banking - Faster Payments. 🗓️ Outage Window Starts: Saturday, 11 July 2026 at 23:45 BST Ends: Sunday, 12 July 2026 at 07:15 BST ⚠️ How this affects you Faster Payments OUT of your account will be queued during the maintenance window and automatically processed once it is complete. Faster Payments IN to your account may be reversed and not credited during this period, so it would be best to organise for payments to be sent before or after this maintenance. We apologise for any inconvenience caused. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. Need help? If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com.

Jun <var data-var='date'>14</var>, <var data-var='time'>04:15</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>23:45</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 23:45 on Saturday, 13 June and 04:15 on Sunday, 14 June 2026. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

May <var data-var='date'>15</var>, <var data-var='time'>13:24</var> BST Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> BST Investigating - One of our providers is experiencing technical difficulties which is affecting the processing of card transactions. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage impacting card transactions

May <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> BST Resolved - Our provider has resolved the issues affecting card transactions and cash deposits. May <var data-var='date'> 2</var>, <var data-var='time'>09:33</var> BST Update - Services are back online, though you may still see some brief interruptions as systems stabilise. Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers. If you have any concerns, please reach out to our Support team via the app. Apr <var data-var='date'>29</var>, <var data-var='time'>09:05</var> BST Monitoring - Cash deposit services at the Post Office have been restored. We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes. Apr <var data-var='date'>28</var>, <var data-var='time'>17:29</var> BST Identified - We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible. We are continuing to monitor the situation with card payments, but card payment functionality is fully restored. Apr <var data-var='date'>28</var>, <var data-var='time'>08:59</var> BST Update - Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise. We are continuing to monitor the situation closely, and we will share updates if anything changes. Apr <var data-var='date'>27</var>, <var data-var='time'>17:59</var> BST Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>27</var>, <var data-var='time'>17:51</var> BST Monitoring - Card payments are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>27</var>, <var data-var='time'>15:45</var> BST Investigating - One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage - Post office cash deposits & card payment issues

Apr <var data-var='date'>27</var>, <var data-var='time'>14:14</var> BST Resolved - Our provider has resolved the issue affecting card transactions. Apr <var data-var='date'>27</var>, <var data-var='time'>12:04</var> BST Investigating - One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage - card payment issues

Apr <var data-var='date'>27</var>, <var data-var='time'>00:49</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>00:37</var> BST Monitoring - Outbound account transfers are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>14:49</var> BST Update - Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>12:02</var> BST Update - Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>10:03</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage impacting online card payments and outbound account transfers

Apr <var data-var='date'>26</var>, <var data-var='time'>05:43</var> BST Completed - Our banking provider has now advised us that their essential system maintenance has been completed. We apologise again for any inconvenience this has caused. Apr <var data-var='date'>26</var>, <var data-var='time'>05:27</var> BST Update - Our banking provider continues to carry out essential system maintenance, we do not yet have an update from them on revised timescales. We apologise for the continued inconvenience this will cause. Systems do need maintenance and our partners do their best to keep this to the minimum. Apr <var data-var='date'>26</var>, <var data-var='time'>04:14</var> BST Update - Our banking provider has informed us that this essential system maintenance period has now been extended to 05:00 BST on Sunday 26 April 2026. We apologise for any inconvenience this will cause. Apr <var data-var='date'>26</var>, <var data-var='time'>02:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>11:58</var> BST Scheduled - Due to essential system maintenance scheduled by our banking provider, all account-related functionality will be unavailable between 02:00 and 04:00 BST on Sunday 26 April 2026. This will impact: - Use of your Countingup card to make purchases. - Inbound and Outbound account transfers. - New account sign-ups. - Card-related features (activate, freeze/thaw, get PIN) in the Countingup app. - All access to the Countingup app. - The accountant hub. Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed. We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Essential banking provider scheduled maintenance

Apr <var data-var='date'>19</var>, <var data-var='time'>12:42</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>11:57</var> BST Monitoring - Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>19</var>, <var data-var='time'>11:43</var> BST Update - Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused. Apr <var data-var='date'>19</var>, <var data-var='time'>11:42</var> BST Update - We are continuing to investigate this issue. Apr <var data-var='date'>19</var>, <var data-var='time'>11:19</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting Countingup card payments

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> BST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>00:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>16:53</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 00:00 - 07:00 on Sunday, 19 April 2026. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> BST Resolved - This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> BST Update - We are continuing to investigate this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> BST Update - Our provider has identified the issue and is currently working on processing the affected Faster Payments. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:07</var> BST Investigating - One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting inbound and outbound account transfers

Mar <var data-var='date'>22</var>, <var data-var='time'>02:57</var> GMT Completed - The scheduled maintenance has been completed (ahead of schedule). We apologise again for any inconvenience caused. Mar <var data-var='date'>22</var>, <var data-var='time'>02:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>10:14</var> GMT Scheduled - Due to essential system maintenance scheduled by our banking partner, all account-related functionality will be unavailable between 02:00 and 06:00 GMT on Sunday 22 March 2026. This will impact: - Use of your Countingup card to make purchases. - Inbound and Outbound account transfers. - New account sign-ups - Card-related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed. We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends at 06:00 GMT. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Notice of Essential Banking Provider Maintenance

Feb <var data-var='date'>10</var>, <var data-var='time'>13:26</var> GMT Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>12:25</var> GMT Monitoring - Our provider has implemented a fix for the issue affecting outbound account transfers, and we can see these are now succeeding. We are continuing to monitor the situation and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>09:42</var> GMT Investigating - Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>09:30</var> GMT Monitoring - Our provider has implemented a fix for the issue affecting outbound account transfers. We are continuing to monitor the situation and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>08:52</var> GMT Investigating - One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage intermittently affecting outbound account transfers

Nov <var data-var='date'>13</var>, <var data-var='time'>09:40</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>09:15</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>18:24</var> GMT Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 09:15 and 09:40 on Thursday, 13 November 2025. During this timeframe, there will be a 10-minute period where Faster Payments IN and OUT of your account will be queued and processed once the maintenance is completed. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Nov <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>23:40</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>12:55</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday, 8 November to 08:15 on Sunday, 9 November 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Oct <var data-var='date'>30</var>, <var data-var='time'>07:00</var> GMT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>04:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>14:26</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 04:00 and 07:00 on Thursday, 30 October 2025. During this maintenance period, Faster Payments IN and OUT of your account will be queued and processed once the maintenance is completed. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Oct <var data-var='date'> 5</var>, <var data-var='time'>08:15</var> BST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>18:16</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday, 4 October to 08:15 on Sunday, 5 October 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Aug <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>12:58</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday 2 August to 07:15 on Sunday 3 August 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Jun <var data-var='date'>22</var>, <var data-var='time'>04:20</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>13:31</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday 21 June to 04:20 on Sunday 22 June 2025. During this maintenance period, you may experience delays to Faster Payments OUT of your account. Faster Payments IN to your account will be processed as normal. If any of your payments are delayed, they will automatically process once the maintenance is complete. There's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

May <var data-var='date'>28</var>, <var data-var='time'>22:52</var> BST Resolved - The queue of transfers has now been processed, and so this incident is now resolved. May <var data-var='date'>28</var>, <var data-var='time'>22:35</var> BST Monitoring - Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed. We apologise again for any inconvenience caused. May <var data-var='date'>28</var>, <var data-var='time'>22:01</var> BST Identified - Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved. We apologise again for any inconvenience caused and are working to resolve this as soon as possible. May <var data-var='date'>28</var>, <var data-var='time'>21:02</var> BST Update - Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused. May <var data-var='date'>28</var>, <var data-var='time'>19:40</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting inbound account transfers

Apr <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> BST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 5</var>, <var data-var='time'>06:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>11:35</var> GMT Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 06:40 and 09:20 on Saturday 5 April 2025. During the maintenance period, you may experience delays to Faster Payments into and out of your account. If any of your payments are delayed, they will automatically process once the maintenance is complete. There's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app.

Notice of system maintenance - Faster Payment account transfers on Saturday 5 April 2025

Feb <var data-var='date'> 1</var>, <var data-var='time'>00:56</var> GMT Resolved - This incident has now been resolved, all delayed payments should now have succeeded. We apologise for any inconvenience caused. Jan <var data-var='date'>31</var>, <var data-var='time'>23:46</var> GMT Identified - Our provider has identified the issue and is working to reinstate the processing of Faster Payments. Jan <var data-var='date'>31</var>, <var data-var='time'>22:44</var> GMT Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Outbound account transfers are being delayed and will not show in the recipient’s account. Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Scheduled maintenance impacting Faster Payments

Scheduled maintenance impacting Faster Payments