May <var data-var='date'>15</var>, <var data-var='time'>13:24</var> BST Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> BST Investigating - One of our providers is experiencing technical difficulties which is affecting the processing of card transactions. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage impacting card transactions

May <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> BST Resolved - Our provider has resolved the issues affecting card transactions and cash deposits. May <var data-var='date'> 2</var>, <var data-var='time'>09:33</var> BST Update - Services are back online, though you may still see some brief interruptions as systems stabilise. Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers. If you have any concerns, please reach out to our Support team via the app. Apr <var data-var='date'>29</var>, <var data-var='time'>09:05</var> BST Monitoring - Cash deposit services at the Post Office have been restored. We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes. Apr <var data-var='date'>28</var>, <var data-var='time'>17:29</var> BST Identified - We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible. We are continuing to monitor the situation with card payments, but card payment functionality is fully restored. Apr <var data-var='date'>28</var>, <var data-var='time'>08:59</var> BST Update - Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise. We are continuing to monitor the situation closely, and we will share updates if anything changes. Apr <var data-var='date'>27</var>, <var data-var='time'>17:59</var> BST Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>27</var>, <var data-var='time'>17:51</var> BST Monitoring - Card payments are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>27</var>, <var data-var='time'>15:45</var> BST Investigating - One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage - Post office cash deposits & card payment issues

Apr <var data-var='date'>27</var>, <var data-var='time'>14:14</var> BST Resolved - Our provider has resolved the issue affecting card transactions. Apr <var data-var='date'>27</var>, <var data-var='time'>12:04</var> BST Investigating - One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage - card payment issues

Apr <var data-var='date'>27</var>, <var data-var='time'>00:49</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>00:37</var> BST Monitoring - Outbound account transfers are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>14:49</var> BST Update - Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>12:02</var> BST Update - Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused. Apr <var data-var='date'>26</var>, <var data-var='time'>10:03</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage impacting online card payments and outbound account transfers

Apr <var data-var='date'>26</var>, <var data-var='time'>05:43</var> BST Completed - Our banking provider has now advised us that their essential system maintenance has been completed. We apologise again for any inconvenience this has caused. Apr <var data-var='date'>26</var>, <var data-var='time'>05:27</var> BST Update - Our banking provider continues to carry out essential system maintenance, we do not yet have an update from them on revised timescales. We apologise for the continued inconvenience this will cause. Systems do need maintenance and our partners do their best to keep this to the minimum. Apr <var data-var='date'>26</var>, <var data-var='time'>04:14</var> BST Update - Our banking provider has informed us that this essential system maintenance period has now been extended to 05:00 BST on Sunday 26 April 2026. We apologise for any inconvenience this will cause. Apr <var data-var='date'>26</var>, <var data-var='time'>02:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>11:58</var> BST Scheduled - Due to essential system maintenance scheduled by our banking provider, all account-related functionality will be unavailable between 02:00 and 04:00 BST on Sunday 26 April 2026. This will impact: - Use of your Countingup card to make purchases. - Inbound and Outbound account transfers. - New account sign-ups. - Card-related features (activate, freeze/thaw, get PIN) in the Countingup app. - All access to the Countingup app. - The accountant hub. Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed. We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Essential banking provider scheduled maintenance

Apr <var data-var='date'>19</var>, <var data-var='time'>12:42</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>11:57</var> BST Monitoring - Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused. Apr <var data-var='date'>19</var>, <var data-var='time'>11:43</var> BST Update - Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused. Apr <var data-var='date'>19</var>, <var data-var='time'>11:42</var> BST Update - We are continuing to investigate this issue. Apr <var data-var='date'>19</var>, <var data-var='time'>11:19</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting Countingup card payments

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> BST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>00:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>16:53</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 00:00 - 07:00 on Sunday, 19 April 2026. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Scheduled maintenance impacting Faster Payments

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> BST Resolved - This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> BST Update - We are continuing to investigate this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> BST Update - Our provider has identified the issue and is currently working on processing the affected Faster Payments. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:07</var> BST Investigating - One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting inbound and outbound account transfers

Mar <var data-var='date'>22</var>, <var data-var='time'>02:57</var> GMT Completed - The scheduled maintenance has been completed (ahead of schedule). We apologise again for any inconvenience caused. Mar <var data-var='date'>22</var>, <var data-var='time'>02:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>10:14</var> GMT Scheduled - Due to essential system maintenance scheduled by our banking partner, all account-related functionality will be unavailable between 02:00 and 06:00 GMT on Sunday 22 March 2026. This will impact: - Use of your Countingup card to make purchases. - Inbound and Outbound account transfers. - New account sign-ups - Card-related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed. We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends at 06:00 GMT. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Notice of Essential Banking Provider Maintenance

Feb <var data-var='date'>10</var>, <var data-var='time'>13:26</var> GMT Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>12:25</var> GMT Monitoring - Our provider has implemented a fix for the issue affecting outbound account transfers, and we can see these are now succeeding. We are continuing to monitor the situation and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>09:42</var> GMT Investigating - Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>09:30</var> GMT Monitoring - Our provider has implemented a fix for the issue affecting outbound account transfers. We are continuing to monitor the situation and apologise for any inconvenience caused. Feb <var data-var='date'>10</var>, <var data-var='time'>08:52</var> GMT Investigating - One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage intermittently affecting outbound account transfers

Nov <var data-var='date'>13</var>, <var data-var='time'>09:40</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>09:15</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>18:24</var> GMT Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 09:15 and 09:40 on Thursday, 13 November 2025. During this timeframe, there will be a 10-minute period where Faster Payments IN and OUT of your account will be queued and processed once the maintenance is completed. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Nov <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>23:40</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>12:55</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday, 8 November to 08:15 on Sunday, 9 November 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Oct <var data-var='date'>30</var>, <var data-var='time'>07:00</var> GMT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>04:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>14:26</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 04:00 and 07:00 on Thursday, 30 October 2025. During this maintenance period, Faster Payments IN and OUT of your account will be queued and processed once the maintenance is completed. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Oct <var data-var='date'> 5</var>, <var data-var='time'>08:15</var> BST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>18:16</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday, 4 October to 08:15 on Sunday, 5 October 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Aug <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>12:58</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday 2 August to 07:15 on Sunday 3 August 2025. During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

Jun <var data-var='date'>22</var>, <var data-var='time'>04:20</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>23:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>13:31</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 23:40 on Saturday 21 June to 04:20 on Sunday 22 June 2025. During this maintenance period, you may experience delays to Faster Payments OUT of your account. Faster Payments IN to your account will be processed as normal. If any of your payments are delayed, they will automatically process once the maintenance is complete. There's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com

May <var data-var='date'>28</var>, <var data-var='time'>22:52</var> BST Resolved - The queue of transfers has now been processed, and so this incident is now resolved. May <var data-var='date'>28</var>, <var data-var='time'>22:35</var> BST Monitoring - Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed. We apologise again for any inconvenience caused. May <var data-var='date'>28</var>, <var data-var='time'>22:01</var> BST Identified - Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved. We apologise again for any inconvenience caused and are working to resolve this as soon as possible. May <var data-var='date'>28</var>, <var data-var='time'>21:02</var> BST Update - Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused. May <var data-var='date'>28</var>, <var data-var='time'>19:40</var> BST Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Provider outage affecting inbound account transfers

Apr <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> BST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 5</var>, <var data-var='time'>06:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>11:35</var> GMT Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 06:40 and 09:20 on Saturday 5 April 2025. During the maintenance period, you may experience delays to Faster Payments into and out of your account. If any of your payments are delayed, they will automatically process once the maintenance is complete. There's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app.

Notice of system maintenance - Faster Payment account transfers on Saturday 5 April 2025

Feb <var data-var='date'> 1</var>, <var data-var='time'>00:56</var> GMT Resolved - This incident has now been resolved, all delayed payments should now have succeeded. We apologise for any inconvenience caused. Jan <var data-var='date'>31</var>, <var data-var='time'>23:46</var> GMT Identified - Our provider has identified the issue and is working to reinstate the processing of Faster Payments. Jan <var data-var='date'>31</var>, <var data-var='time'>22:44</var> GMT Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Outbound account transfers are being delayed and will not show in the recipient’s account. Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Nov <var data-var='date'> 9</var>, <var data-var='time'>10:20</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>06:40</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>17:49</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 06:40 and 10:20 on Saturday 9 November 2024. During the maintenance period, you may experience delays to Faster Payments into and out of your account. If any of your payments are delayed, they will automatically process once the maintenance is complete. There's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app.

Notice of system maintenance - Faster Payment account transfers on Saturday 9 November 2024

Oct <var data-var='date'>25</var>, <var data-var='time'>19:25</var> BST Resolved - Our provider has confirmed that the issue has been resolved. Any payments that were pending during this period have now been processed. If you had a payment returned to your account, you can now go ahead with a new payment request. All new payments should go through without any problems. We're really sorry for any inconvenience this may have caused to you and your business. All Countingup systems are now operational. Oct <var data-var='date'>25</var>, <var data-var='time'>19:02</var> BST Monitoring - Our provider has confirmed that we are able to resume the processing of payments. All pending outbound payments will now be processed, and new inbound payments should go through without any problems. Oct <var data-var='date'>25</var>, <var data-var='time'>18:54</var> BST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>25</var>, <var data-var='time'>18:22</var> BST Update - We are still working on this issue with the utmost priority. Further updates will be provided as the investigation progresses. All incoming and outgoing payments remain paused. Oct <var data-var='date'>25</var>, <var data-var='time'>17:20</var> BST Identified - Our provider has identified the issue and is working to resolve it as quickly as possible. As the issue is currently under investigation, all incoming and outgoing payments have been paused. Oct <var data-var='date'>25</var>, <var data-var='time'>15:52</var> BST Investigating - One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the Faster Payments scheme. As a result, inbound and outbound transfers will not be received and will be returned to the sending account. We are actively working with our provider to resolve this matter as soon as possible. We apologise for any inconvenience this may cause.

Sep <var data-var='date'>24</var>, <var data-var='time'>21:54</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>21:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>11:05</var> BST Scheduled - Due to essential system maintenance, Countingup services will be unavailable on Tuesday 24 September 2024 from 21:00 (BST) for approximately 1 hour. During this time the mobile app and Accountant Hub website will be unavailable. You will still be able to make card payments, however online payments requiring you to authenticate with the mobile app will not be possible. Payments via Stripe links and easy bank transfers will be unavailable during this time. We apologise for any inconvenience. Systems do need maintenance and we do our best to keep these to a minimum.

Notice of System Maintenance

Sep <var data-var='date'>15</var>, <var data-var='time'>14:20</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>22:40</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:46</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 22:40 on Saturday 14 September and 14:20 on Sunday 15 September 2024. During the maintenance period, you may experience delays to Faster Payments into and out of your account. If any of your payments are delayed, it will automatically process once the maintenance is complete, so there's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app.

Notice of system maintenance - Faster Payment account transfers on  Saturday 14 and Sunday 15 September 2024

Aug <var data-var='date'>19</var>, <var data-var='time'>17:14</var> BST Resolved - Our provider has confirmed that the issue has been resolved. All pending outbound payments will now be processed, and new inbound payments should go through without any problems. We're really sorry for any inconvenience this may have caused. Aug <var data-var='date'>19</var>, <var data-var='time'>17:03</var> BST Identified - Our provider has identified the issue and is working to resolve it as quickly as possible. All Countingup systems remain operational. As a reminder, you can still initiate outbound account transfers from the Countingup app. However, please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again. Aug <var data-var='date'>19</var>, <var data-var='time'>16:39</var> BST Investigating - One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the faster payments scheme. As a result, inbound transfers will not be received and will be returned to the sending account. You can still initiate outbound account transfers from the Countingup app, but please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again. We are actively working with our provider to resolve this matter as soon as possible. We apologize for any inconvenience this may cause.

Aug <var data-var='date'>18</var>, <var data-var='time'>10:15</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>22:50</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:21</var> BST Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers sent between 22:50 (GMT) on Saturday, 17 August 2024, and 10:15 (GMT) on Sunday, 18 August 2024. During the maintenance period, you may experience delays to Faster Payments into and out of your account. If any of your payments are delayed, it will automatically process once the maintenance is complete, so there's no need to attempt the transfer again. We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum. If you need any support or have any questions, please feel free to reach out to our Support team via Secure Messaging available directly from your Countingup app.

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Provider outage impacting card transactions

Provider outage - Post office cash deposits & card payment issues

Provider outage - card payment issues

Provider outage impacting online card payments and outbound account transfers

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Is Countingup down?

Countingup status is UP

Lastest published events

Provider outage impacting card transactions

Provider outage - Post office cash deposits & card payment issues

Provider outage - card payment issues

Countingup Services, Components and Regions

Recent Countingup events

Provider outage impacting card transactions

Provider outage - Post office cash deposits & card payment issues

Provider outage - card payment issues

Provider outage impacting online card payments and outbound account transfers

Essential banking provider scheduled maintenance

Provider outage affecting Countingup card payments

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