Status: Resolved This incident has now been resolved.

💬 Need help?

If you have any further questions, please reach out to our Support team directly through your app or email us at support@countingup.com "support@countingup.com": mailto:support@countingup.com. Affected components
 <ul>
 <li>💳 Card payments (Operational)</li>
 </ul>

Provider outage affecting card payments

Status: Complete The scheduled maintenance has been completed. Affected components
 <ul>
 <li>📤 Outbound account transfers (Operational)</li>
<li>📥 Inbound account transfers (Operational)</li>
 </ul>

Maintenance: Scheduled maintenance impacting Faster Payments

Status: Resolved We can confirm that the technical issues with our provider yesterday evening have been fully resolved, and all Countingup services are back to normal.

Between 18:40 and 22:28 BST on 28/07/2026, our provider had a total platform outage. This meant inbound and outbound transfers, card authorisations, new account sign-ups, and in-app card controls (like freezing/thawing or grabbing your PIN) were unavailable. Other parts of the app were running fine throughout.

We know how much you rely on us to run your business day-to-day, and we are really sorry for the hassle and frustration this caused.

Thanks so much for bearing with us while we sorted it. If you noticed anything strange with a transaction during that window or need a hand with anything else, please reach out to the support team directly in the app and we’ll help you get sorted as soon as possible. Affected components
 <ul>
 <li>🎉 New account sign up (Operational)</li>
<li>📤 Outbound account transfers (Operational)</li>
<li>📥 Inbound account transfers (Operational)</li>
<li>📱 Countingup app (Operational)</li>
<li>💳 Card payments (Operational)</li>
 </ul>

Provider outage

Status: Resolved We've been informed that the fixes that were implemented have restored stability.

All payments that were queued have been released automatically - all of these have been successful. Any inbound payments that had been returned to the senders can now be attempted and should clear into your account.

We really appreciate your patience during this time. Affected components
 <ul>
 <li>📤 Outbound account transfers (Operational)</li>
<li>📥 Inbound account transfers (Operational)</li>
 </ul>

Provider outage affecting account transfers

Status: Resolved After monitoring this situation closely, we can confirm this issue has now been resolved ✅ Affected components
 <ul>
 <li>💳 Card payments (Operational)</li>
 </ul>

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Countingup status is UP

Lastest published events

Provider outage affecting card payments

Maintenance: Scheduled maintenance impacting Faster Payments

Provider outage

Countingup Services, Components and Regions

Recent Countingup events

Provider outage affecting card payments

Maintenance: Scheduled maintenance impacting Faster Payments

Provider outage

Provider outage affecting account transfers

Provider outage affecting some card transactions

Maintenance: Scheduled maintenance impacting Faster Payments