Apr <var data-var='date'> 1</var>, <var data-var='time'>16:11</var> PDT Resolved - This incident has been resolved and system performance has returned to normal. We will continue to monitor to ensure ongoing stability. Thank you for your patience while we worked through this. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:27</var> PDT Monitoring - We have implemented a fix and are seeing improved performance. We are actively monitoring to ensure stability. Some users may still experience intermittent issues. We’ll share a final update once we confirm full resolution. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:18</var> PDT Update - We have applied a mitigation that has improved system performance, and we are continuing to investigate the root cause. Some intermittent errors may still occur. We’ll share another update as we have more information. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> PDT Update - A fix has been applied and we are actively monitoring the situation. Some users may continue to experience intermittent errors during this time. We appreciate your patience and will provide another update shortly. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:11</var> PDT Update - We have identified the root cause and a fix is currently being rolled out. We are monitoring the situation closely and will provide a final update once the issue is fully resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:17</var> PDT Investigating - We are currently investigating an issue affecting subscriber pages and the broadcast editor. Some users may experience errors or slow load times. We will provide an update as soon as we have more information.

Subscriber Pages and Broadcast Editor Degraded

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:26</var> PST Resolved - The app and all services have fully recovered, the incident is resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:21</var> PST Monitoring - The service has been reestablished. Cloudflare implemented a fix and they're monitoring it. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:02</var> PST Investigating - One of our Cloud providers is experiencing issues and it's impacting the access to the main app and kit.com.

[Outage] App returning 500 errors

Nov <var data-var='date'>18</var>, <var data-var='time'>06:58</var> PST Resolved - Our cloud provider has identified and resolved the incident. We're still monitoring our service, but this can be considered completely solved. Nov <var data-var='date'>18</var>, <var data-var='time'>04:13</var> PST Investigating - One of our cloud providers is currently experiencing issues and it's impacting the access to our app, landing pages and product pages.

Elevated errors in landing and product pages

Mar <var data-var='date'> 7</var>, <var data-var='time'>04:36</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>00:17</var> PST Monitoring - We believe the integration with Facebook is functioning normally, but we will be monitoring for any further issues. Mar <var data-var='date'> 4</var>, <var data-var='time'>12:39</var> PST Identified - Facebook custom audiences feature is currently unavailable. We are currently mitigating and will provide updates as possible. Email sending is not affected.

Facebook Custom Audiences

Feb <var data-var='date'>19</var>, <var data-var='time'>15:26</var> PST Resolved - A fix has been implemented and all pages are now loading. Feb <var data-var='date'>19</var>, <var data-var='time'>15:18</var> PST Identified - We're seeing an increase in errors on multiple pages in the application. We've identified the issue and are working on a fix.

Increased Errors in Application

Oct <var data-var='date'>19</var>, <var data-var='time'>19:52</var> PDT Resolved - We've resolved the issue and forms are now functioning normally. We're sorry for the inconvenience this outage caused. Oct <var data-var='date'>19</var>, <var data-var='time'>13:59</var> PDT Identified - I've identified the issue and we're working on a fix. As an immediate workaround, please save your form, wait several minutes, and check it again. Oct <var data-var='date'>19</var>, <var data-var='time'>13:32</var> PDT Investigating - Some creators' Kit forms are showing "Internal service error". As a workaround, please re-save your form, then wait several minutes. Your form should start working again. We will update you when we've identified a fix.

[Outage] Kit Forms showing "internal service error"

Oct <var data-var='date'>18</var>, <var data-var='time'>18:38</var> PDT Resolved - We've restored service on all product pages. We apologize for this downtime. Oct <var data-var='date'>18</var>, <var data-var='time'>17:35</var> PDT Update - As a temporary workaround, a creator may save their product page to refresh the contents. Oct <var data-var='date'>18</var>, <var data-var='time'>17:12</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT Investigating - We are currently experiencing an outage on ck.page product pages. Product pages on custom domains are unaffected.

[Outage] ck.page product pages

Jul <var data-var='date'>17</var>, <var data-var='time'>10:56</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>10:48</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>10:15</var> PDT Investigating - We are experiencing a system wide outage. We've identified the issue and we're working on recovery.

System-wide outage

Jun <var data-var='date'>30</var>, <var data-var='time'>22:55</var> PDT Resolved - This incident has been resolved and email sending is back to normal. Jun <var data-var='date'>30</var>, <var data-var='time'>22:16</var> PDT Monitoring - Our third-party provider has implemented a fix, and we are monitoring this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>19:08</var> PDT Update - Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution. Jun <var data-var='date'>30</var>, <var data-var='time'>18:08</var> PDT Update - Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution. Jun <var data-var='date'>30</var>, <var data-var='time'>17:02</var> PDT Update - Our third-party service provider is continuing to work towards a resolution. Jun <var data-var='date'>30</var>, <var data-var='time'>16:03</var> PDT Update - Our third-party service provider is continuing to work towards a resolution. Jun <var data-var='date'>30</var>, <var data-var='time'>15:03</var> PDT Update - Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We are continuing to work with our third-party service provider to resolve the issue. Jun <var data-var='date'>30</var>, <var data-var='time'>14:03</var> PDT Identified - Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We will update with more information as it becomes available. Jun <var data-var='date'>30</var>, <var data-var='time'>13:17</var> PDT Investigating - We're experiencing an elevated level of email sending errors and are currently looking into the issue.

Elevated Email Sending Errors

May <var data-var='date'>13</var>, <var data-var='time'>10:43</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>10:36</var> PDT Update - We are operational again May <var data-var='date'>13</var>, <var data-var='time'>10:13</var> PDT Investigating - We're experiencing an elevated level of editor errors and are currently looking into the issue.

Elevated Editor Errors

Apr <var data-var='date'>19</var>, <var data-var='time'>09:01</var> PDT Resolved - This incident has been resolved Apr <var data-var='date'>19</var>, <var data-var='time'>08:41</var> PDT Monitoring - The app is back up, there might some delays in functionality. We're monitoring and will update Apr <var data-var='date'>19</var>, <var data-var='time'>08:16</var> PDT Investigating - We are experiencing system wide issues, currently investigating. We will update as we investigate.

System-wide issue

Apr <var data-var='date'>10</var>, <var data-var='time'>08:09</var> PDT Resolved - We have resolved the issue and are actively monitoring it and making changes. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> PDT Identified - The issue has been identified and we are actively mitigating it. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:29</var> PDT Investigating - The image gallery is currently not showing for certain users. No data has been lost and we are actively mitigating the situation.

Image Gallery Not Showing - Application Affected

Jan <var data-var='date'>11</var>, <var data-var='time'>08:48</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>11</var>, <var data-var='time'>07:52</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>11</var>, <var data-var='time'>07:50</var> PST Monitoring - Earlier today at 10AM ET we experienced delays. This issue should be resolved and the application are going back to normal operations. We will continue monitoring.

Nov <var data-var='date'>14</var>, <var data-var='time'>18:40</var> PST Resolved - Automations are now caught up 🎉 Nov <var data-var='date'>14</var>, <var data-var='time'>14:39</var> PST Monitoring - Automations are working but they are still a little behind (up to a few hours). We are actively working to get them caught up. Nov <var data-var='date'>14</var>, <var data-var='time'>09:27</var> PST Investigating - We are experiencing delays in automations. We are aware and actively working on catching them up. Thank you for your patience and understanding.

Automations are delayed

Nov <var data-var='date'>14</var>, <var data-var='time'>14:38</var> PST Resolved - The system-wide impact has been resolved. We are reviewing any isolated areas that could still be an issue. Nov <var data-var='date'>14</var>, <var data-var='time'>11:03</var> PST Monitoring - This issue should be resolved and the application is back to normal operations. We will continue monitoring. Nov <var data-var='date'>14</var>, <var data-var='time'>10:19</var> PST Investigating - We are experiencing system wide issues, currently investigating. We will update as we investigate.

Oct <var data-var='date'>31</var>, <var data-var='time'>12:54</var> PDT Resolved - We've re-enabled email stats from prior to August 2023. All systems are back to standard operations 🎉 Oct <var data-var='date'>30</var>, <var data-var='time'>12:12</var> PDT Monitoring - The majority of the application is back to standard operations. The one area that is still degraded is email stats prior to August 2023. We've temporarily made that data unavailable and will provide another update when that is restored. We appreciate your understanding! Oct <var data-var='date'>30</var>, <var data-var='time'>08:22</var> PDT Identified - We identified the issue and are mitigating. We expect email stats to still be slower than usual for another few hours, and in some cases will be inaccurate while mitigation is ongoing. Oct <var data-var='date'>30</var>, <var data-var='time'>06:39</var> PDT Investigating - We're currently experiencing delays on one of our data stores used for reporting. This may result in temporarily inaccurate reporting and some application delays. We are currently mitigating and will provide updates as possible. Email sending may be a few minutes delayed but is otherwise not affected.

System delays

Aug <var data-var='date'>25</var>, <var data-var='time'>14:07</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>13:13</var> PDT Monitoring - We didn't send a batch of incentive emails due to a bug discovered earlier today. This affected some incentive emails sent in the last eight hours. That bug has been reverted and new incentive emails are no longer affected. We're evaluating best next steps for resending those incentive emails.

Some incentive emails were not sent in the expected timeframe

Jul <var data-var='date'>24</var>, <var data-var='time'>13:15</var> PDT Resolved - After some optimizations and monitoring over the last few days, we are back to normal operations. As part of this situation, we did not send the weekly summary emails (referred to in a previous update as weekly account notification emails). Those will resume this Friday! Jul <var data-var='date'>21</var>, <var data-var='time'>12:41</var> PDT Update - Some reporting in your dashboard may currently be inaccurate due to higher than usual strain on one of our data stores. We are currently investigating and will provide updates. As part of our mitigation efforts we will not be sending weekly account notification emails. Email sending is not affected. Jul <var data-var='date'>21</var>, <var data-var='time'>11:12</var> PDT Update - As part of our mitigation efforts, we will not be sending our weekly account notification emails. Jul <var data-var='date'>21</var>, <var data-var='time'>11:03</var> PDT Identified - We're currently experiencing higher than usual strain on one of our data stores used for reporting. This may result in temporarily inaccurate reporting. We are currently mitigating and will provide updates as possible. Email sending is not affected.

Data reporting inaccuracies

May <var data-var='date'> 5</var>, <var data-var='time'>18:05</var> PDT Resolved - The underlying issue is now resolved. The majority of data has been restored, and any minor inconsistencies will be resolved over the next few days. May <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> PDT Monitoring - A fix has been implemented for the main subscriber graph, and we are monitoring the results. We are working on backfilling any missing email statistics during this issue, and we expect to complete that by the end of this week. May <var data-var='date'> 1</var>, <var data-var='time'>06:28</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>06:28</var> PDT Investigating - An issue in one of our data storage systems is resulting in delays updating the main subscriber graph and other reporting. No data loss has occurred, and the reports should be up to date within a few hours.

Subscriber reporting delays

Oct <var data-var='date'>28</var>, <var data-var='time'>07:19</var> PDT Resolved - The issue has been resolved now. Happy Friday! Oct <var data-var='date'>28</var>, <var data-var='time'>06:43</var> PDT Investigating - Landing Pages and Commerce Product Pages are currently experiencing some downtime. The signup forms of Landing Pages should not be affected. We're investigating the issue and are hoping to have this resolved as soon as possible.

Landing pages and Product pages downtime

Jan <var data-var='date'>20</var>, <var data-var='time'>05:43</var> PST Resolved - The issue has been resolved now. Jan <var data-var='date'>20</var>, <var data-var='time'>05:25</var> PST Identified - We're currently seeing issues with sign-ups, our engineering team identified the issue and working on it.

Sign-up issue

Nov <var data-var='date'>27</var>, <var data-var='time'>12:19</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>10:34</var> PST Monitoring - We are currently experiencing a delay in displaying open and click data for broadcast emails. The emails are going out on time, but there is a slight delay in showing those stats.

Delayed broadcast statistics

Nov <var data-var='date'> 4</var>, <var data-var='time'>02:32</var> PST Resolved - The issue has been resolved now. Happy Wednesday! Nov <var data-var='date'> 4</var>, <var data-var='time'>02:25</var> PST Investigating - We're experiencing issues with certain application assets which are causing some pages within the app to not function properly. We're investigating the issue and are hoping to have this resolved as soon as possible! Email sending should not be affected by this.

Issue with certain application assets

Oct <var data-var='date'>27</var>, <var data-var='time'>14:22</var> PDT Resolved - The issue has been resolved and image uploads are now working 100%. Oct <var data-var='date'>27</var>, <var data-var='time'>13:34</var> PDT Investigating - A portion of our customers are experiencing an issue uploading images to forms and landing pages. We are currently investigating this with our engineering team.

Issue with image uploading to forms & landing pages

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:03</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>06:47</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 7</var>, <var data-var='time'>04:47</var> PDT Investigating - We are currently seeing an intermittent outage in email sending. Our Engineering team is aware of this and investigating the issue.

Is ConvertKit down?

ConvertKit status is UP

Lastest published events

Subscriber Pages and Broadcast Editor Degraded

[Outage] App returning 500 errors

Elevated errors in landing and product pages

ConvertKit Services, Components and Regions

Recent ConvertKit events

Subscriber Pages and Broadcast Editor Degraded

[Outage] App returning 500 errors

Elevated errors in landing and product pages

Facebook Custom Audiences

Increased Errors in Application

[Outage] Kit Forms showing "internal service error"