May <var data-var='date'>19</var>, <var data-var='time'>20:17</var> UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The Rich Text Editor is intermittently failing to render for some users

May <var data-var='date'>19</var>, <var data-var='time'>16:29</var> UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May <var data-var='date'>19</var>, <var data-var='time'>16:28</var> UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Resolved - The Rich Text Editor is intermittently failing to render for some users

May <var data-var='date'>13</var>, <var data-var='time'>13:57</var> UTC Resolved - The issue has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>13:52</var> UTC Monitoring - We have resolved the issue and are monitoring the situation. May <var data-var='date'>13</var>, <var data-var='time'>13:47</var> UTC Investigating - Customers are experiencing errors on CMA and within the Web App, we are investigating.

Increased error rates on Content Management API

May <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> UTC Resolved - We've recovered the logs for all customers for the affected dates and these have been sent through to customer storage. May <var data-var='date'> 5</var>, <var data-var='time'>13:13</var> UTC Identified - Due to an internal change in data permissions, some audit logging data was not delivered to customers between April 30 and May 4. The pipeline has since recovered, and today’s logs are being delivered as expected. We are now working to restore the missing logs from the past few days.

Audit logs incomplete for days ranging between 30 of April and 4th of May.

May <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> UTC Resolved - The issue has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>14:08</var> UTC Monitoring - All issues have been resolved, we are monitoring the situation. May <var data-var='date'> 4</var>, <var data-var='time'>14:06</var> UTC Identified - We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved May <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> UTC Investigating - Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.

Some customers are experiencing issues logging in

Apr <var data-var='date'>29</var>, <var data-var='time'>07:08</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>11:32</var> UTC Scheduled - We will be carrying out maintenance on our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Management API. Impact to content delivery should be minimal.

Database Maintenance

Apr <var data-var='date'>28</var>, <var data-var='time'>12:22</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>12:05</var> UTC Monitoring - This was a transient issue and has resolved. We continue to monitor the situation. Apr <var data-var='date'>28</var>, <var data-var='time'>11:59</var> UTC Investigating - Some customers are reporting issues accessing their spaces/environments in the Contentful web app. We are investigating the issue.

Issues accessing spaces/environments in the Contentful web app

Apr <var data-var='date'>23</var>, <var data-var='time'>14:18</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>14:09</var> UTC Identified - We are working on improving the situation and see reduced error rates on workflows management. Apr <var data-var='date'>23</var>, <var data-var='time'>13:39</var> UTC Investigating - Some Customers are experiencing issues with workflows, we are investigating.

Customers experiencing issues with Workflows

Apr <var data-var='date'>23</var>, <var data-var='time'>11:57</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>11:52</var> UTC Monitoring - The situation has improved. We will continue to monitor. Apr <var data-var='date'>23</var>, <var data-var='time'>11:38</var> UTC Investigating - Some customers are experiencing 500 errors on our APIs. We are investigating.

500 errors on Contentful APIs

Apr <var data-var='date'>13</var>, <var data-var='time'>14:03</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>13:33</var> UTC Monitoring - Customers are reporting spaces are accessible in the web app again. We are monitoring the situation. Apr <var data-var='date'>13</var>, <var data-var='time'>13:02</var> UTC Investigating - Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.

Customer's content not surfacing in the Contentful web app

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:31</var> UTC Resolved - We have completed the rollout of the fix and believe all organizations should have restored functionality. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:44</var> UTC Identified - We have identified the issue and are beginning to roll out a fix. We anticipate this taking approximately one hour, and will continue to provide updates. This incident is impacting web app views only for certain components, but is not impacting data. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:33</var> UTC Investigating - We've spotted that something has gone wrong with certain components in the web app. We're currently investigating the issue, and will provide an update soon.

Some web app components inaccesible

Mar <var data-var='date'>31</var>, <var data-var='time'>15:03</var> UTC Resolved - We have validated that the fix resolved the issue and customers are no longer seeing errors when accessing the org settings page in the Contentful WebApp. Mar <var data-var='date'>31</var>, <var data-var='time'>14:58</var> UTC Monitoring - We have identified an issue where customers see an error when trying to access organisation settings in the Contentful WebApp. We have already applied a fix and are verifying the results.

Customers unable to access Organisation settings

Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>16:19</var> UTC Scheduled - We will be performing maintenance on the Workflows API. During this time we expect the following effects for up to ~10 minutes for each region: - Workflows sidebar: not visible when editing entries; error shown. - Changing Workflow state via API or web app: not possible (API calls return HTTP 500). - Editing Workflow Definitions: not possible via web app or API. - Automations: cannot create workflows; workflows do not trigger automations.

Workflows API Maintenance

Mar <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>09:50</var> UTC Scheduled - We will be carrying out maintenance our production databases. Within this window, there may be occasional interruptions while using the Editing Interface, the Management API. Impact to content delivery should be minimal.

Mar <var data-var='date'>19</var>, <var data-var='time'>18:54</var> UTC Resolved - The issue is fully resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>18:49</var> UTC Monitoring - We have confirmed that customers are seeing resolution of the issue, and are currently monitoring for further confirmation. Mar <var data-var='date'>19</var>, <var data-var='time'>18:42</var> UTC Identified - We have identified a possible cause of the SSO login error, and are addressing it now. Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> UTC Investigating - We're currently investigating reports of SSO login errors.

SSO login errors

Mar <var data-var='date'>13</var>, <var data-var='time'>13:13</var> UTC Resolved - The issue has been resolved Mar <var data-var='date'>13</var>, <var data-var='time'>12:41</var> UTC Investigating - We've spotted that something has gone wrong. The Optimization page is not loading. We're currently investigating the issue, and will provide an update soon.

Optimization hub not rendering

Mar <var data-var='date'>12</var>, <var data-var='time'>18:29</var> UTC Resolved - This issue is fully resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Monitoring - The issue which caused the error spike on the Contentful Management API (CMA) has resolved. We are continuing to monitor. Mar <var data-var='date'>12</var>, <var data-var='time'>17:48</var> UTC Investigating - We observed a high amount of CMA errors in the past 15 minutes. The errors have already subsided but we are actively investigating the problem.

Intermitent CMA errors

Mar <var data-var='date'> 3</var>, <var data-var='time'>13:47</var> UTC Resolved - This issue should now be resolved for all customers. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> UTC Monitoring - We have identified the issue and customers should see errors reduced to normal levels. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:25</var> UTC Investigating - Some customers may be seeing elevated error rates from Contentful APIs. We are currently investigating the issue.

Issues across Contentful APIs (CMA, CDA, GraphQL API and CPA)

Feb <var data-var='date'>17</var>, <var data-var='time'>22:16</var> UTC Resolved - The issue has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>22:07</var> UTC Monitoring - We have resolved the issue and are monitoring the situation. Feb <var data-var='date'>17</var>, <var data-var='time'>21:54</var> UTC Identified - We are still observing issues for some customers and are working on a resolution. Feb <var data-var='date'>17</var>, <var data-var='time'>21:33</var> UTC Monitoring - We addressed the issue and are monitoring the situation. Feb <var data-var='date'>17</var>, <var data-var='time'>20:55</var> UTC Identified - Some customers will find certain features like e.g. Studio disabled. We have identified the issue and are working on a fix.

Issues with features being disabled for some customers

Feb <var data-var='date'> 9</var>, <var data-var='time'>20:54</var> UTC Resolved - This issue has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>20:21</var> UTC Monitoring - We were able to mitigate the issue and have re-enabled the regular file uploader. Feb <var data-var='date'> 9</var>, <var data-var='time'>13:20</var> UTC Update - We have enabled a simpler fallback uploader that provides less functionality while we investigate the issue (XML-like file types, e.g. SVG, are working again though). Customers will need to reload the Contentful WebApp to use the fallback uploader. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:48</var> UTC Identified - Uploads of XML-like file types, e.g. SVG, are failing. We are working on a resolution. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:31</var> UTC Investigating - Customers are experiencing issues with uploading assets, specifically SVGs. We are investigating.

Issues with asset uploads

Feb <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> UTC Resolved - The issue is now resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>16:46</var> UTC Update - We think the impact from the issue is over. Feb <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> UTC Monitoring - We have deployed a fix which has resolved the issue. We will continue to monitor. Feb <var data-var='date'> 6</var>, <var data-var='time'>14:09</var> UTC Update - We are still working to mitigate the issue and expect to have a fix in place within the next 30 minutes Feb <var data-var='date'> 6</var>, <var data-var='time'>11:35</var> UTC Identified - We have identified the cause of the issue and are working on a fix Feb <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Investigating - We are investigating an issue where cache purges are not being processed (which may result in customers seeing stale data).

Cache not invalidating

Feb <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> UTC Resolved - The issue is now resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:38</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:37</var> UTC Monitoring - We have put a fix in place and the Typeform app should now be functional again. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> UTC Investigating - Customers are experiencing issues loading the typeform app, we are investigating.

Issues with Typeform App

Jan <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>16</var>, <var data-var='time'>16:42</var> UTC Scheduled - We will be performing scheduled maintenance on the webhook definition database in the production environment. The maintenance is expected to last approximately 3 hours. During this period, clients will be able to view webhook definitions and their respective logs. Webhook delivery will not be affected - clients will be able to receive webhook notifications. However, creating, updating or removing webhook definitions through the API or webhook editor will not be possible until the maintenance is complete.

Webhook Management Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>16:28</var> UTC Resolved - This issue has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>16:06</var> UTC Monitoring - We have deployed a fix which has mitigated the issue for customers. We are continuing to monitor the situation. Jan <var data-var='date'>27</var>, <var data-var='time'>15:41</var> UTC Investigating - We are investigating an issue where some customers are experiencing errors containing “COLLIDING_TYPE_NAMES” when using Contentful GraphQL API. This is occurring in particular when customers have content types named “Pages”. We are working on a fix for this issue.

GraphQL errors - Colliding Type names

Jan <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC Resolved - The issue was resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>20:38</var> UTC Monitoring - We have resolved the issue and are monitoring the situation. Jan <var data-var='date'>22</var>, <var data-var='time'>20:33</var> UTC Update - Scheduling publishing is affected when publishing entries in certain time zones. We are continuing the investigation. Jan <var data-var='date'>22</var>, <var data-var='time'>19:59</var> UTC Investigating - Some customers are experiencing issues with scheduling actions. We are investigating the situation.

Is Contentful down?

Contentful status is UP

Lastest published events

The Rich Text Editor is intermittently failing to render for some users

Resolved - The Rich Text Editor is intermittently failing to render for some users

Increased error rates on Content Management API

Contentful Services, Components and Regions

Recent Contentful events

The Rich Text Editor is intermittently failing to render for some users

Resolved - The Rich Text Editor is intermittently failing to render for some users

Increased error rates on Content Management API

Audit logs incomplete for days ranging between 30 of April and 4th of May.

Some customers are experiencing issues logging in

Database Maintenance

Get your FREE account now,
5 monitors included!

Is Contentful down?

Contentful status is UP

Lastest published events

The Rich Text Editor is intermittently failing to render for some users

Resolved - The Rich Text Editor is intermittently failing to render for some users

Increased error rates on Content Management API

Contentful Services, Components and Regions

Recent Contentful events

The Rich Text Editor is intermittently failing to render for some users

Resolved - The Rich Text Editor is intermittently failing to render for some users

Increased error rates on Content Management API

Audit logs incomplete for days ranging between 30 of April and 4th of May.

Some customers are experiencing issues logging in

Database Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!