Jul <var data-var='date'> 3</var>, <var data-var='time'>17:26</var> UTC Resolved - We have taken action and error rates have returned to normal. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:29</var> UTC Update - Error rates have dropped back down again to normal levels. We are continuing to monitor the situation. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:32</var> UTC Identified - We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

Errors on requests to Contentful from Frankfurt (FRA) region

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:27</var> UTC Resolved - This issue has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:21</var> UTC Monitoring - Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:19</var> UTC Identified - Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:32</var> UTC Update - We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one). Jul <var data-var='date'> 2</var>, <var data-var='time'>09:53</var> UTC Update - We are continuing to work with one of our upstream CDN providers on resolving this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:11</var> UTC Update - We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:53</var> UTC Investigating - We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.

Errors on Contentful Content Management and Preview APIs.

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:34</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:48</var> UTC Scheduled - We will be carrying out maintenance on some of our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Management API. Content delivery services will not be affected.

Database Maintenance

Jun <var data-var='date'>30</var>, <var data-var='time'>12:21</var> UTC Resolved - This issue has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:26</var> UTC Monitoring - We have applied a fix for the issues with Content Model Templates and are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>10:53</var> UTC Investigating - Customers are experiencing increased latency and errors working with Content Model Templates . We are investigating.

Latency and errors using Content Model Templates

Jun <var data-var='date'>28</var>, <var data-var='time'>22:00</var> UTC Resolved - Due to an issue identified with an external provider a small portion of customer traffic may have experienced periodic spells of higher latency or timeouts / errors when making requests to the Contentful Management and Contentful Preview APIs in the past few days (26th to 29th June) - the issue has been resolved

Periodic errors and latency spikes on Contentful Management and Preview APIs.

Jun <var data-var='date'>18</var>, <var data-var='time'>20:58</var> UTC Resolved - This issue is now resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>20:25</var> UTC Monitoring - Error rates have returned to normal. We continue to monitor the situation. Jun <var data-var='date'>18</var>, <var data-var='time'>19:24</var> UTC Update - The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely. Jun <var data-var='date'>18</var>, <var data-var='time'>17:14</var> UTC Identified - We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all. Jun <var data-var='date'>18</var>, <var data-var='time'>16:13</var> UTC Update - Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue Jun <var data-var='date'>18</var>, <var data-var='time'>16:11</var> UTC Investigating - Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

Connection issues with the Management and Preview APIs

Jun <var data-var='date'>18</var>, <var data-var='time'>08:24</var> UTC Resolved - The asset picker in the Cloudinary Marketplace app was not working. The issue is resolved. Customers may need to do a hard refresh to clear their browser cache. Jun <var data-var='date'>18</var>, <var data-var='time'>07:57</var> UTC Investigating - We have noticed an issue where the asset picker in the Cloudinary Marketplace app is not working. We are investigating and will post an update when we know more.

Cloudinary asset picker not working

Jun <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>08:42</var> UTC Scheduled - We will be carrying out maintenance on our production databases in the US and EU data residency regions. Within this window, there may be occasional short interruptions while using the Web App, the Management API or the Preview API. Impact to Delivery and GraphQL API is minimal and only impacts uncached requests.

Jun <var data-var='date'>12</var>, <var data-var='time'>20:40</var> UTC Resolved - We have resolved the issue. Jun <var data-var='date'>12</var>, <var data-var='time'>15:49</var> UTC Update - We continue working towards full resolution. Jun <var data-var='date'>12</var>, <var data-var='time'>13:48</var> UTC Identified - A small amount of EU customers might still experience issues related to locale-based publishing. We are working on resolving these. Jun <var data-var='date'>12</var>, <var data-var='time'>12:26</var> UTC Monitoring - We have resolved the issue for all affected customers and are monitoring. Jun <var data-var='date'>12</var>, <var data-var='time'>11:02</var> UTC Update - We have resolved the issue for the majority of customers and are continuing working on full resolution. Jun <var data-var='date'>12</var>, <var data-var='time'>07:53</var> UTC Identified - Some customers in the EU may experience issues finding content via full-text search. We have identified the issue and are working on a resolution.

Issues with full-text search and locale-based publishing for some EU customers

Jun <var data-var='date'>11</var>, <var data-var='time'>21:00</var> UTC Resolved - We have resolved the issue. Jun <var data-var='date'>11</var>, <var data-var='time'>17:05</var> UTC Update - We continue working on the fix and have already seen resolution for the majority of customers affected by it. Jun <var data-var='date'>11</var>, <var data-var='time'>15:24</var> UTC Update - We continue working on the resolution. Jun <var data-var='date'>11</var>, <var data-var='time'>13:37</var> UTC Update - Editing and publishing errors have been resolved, but some published entries may not yet appear in filtered API requests for a small amount of EU customers. We continue working on the resolution. Jun <var data-var='date'>11</var>, <var data-var='time'>12:29</var> UTC Identified - Some customers in the EU might see intermittent problems with editing and publishing content. We have identified the underlying issue and are working to resolve it.

Issues with content editing and publishing for some EU customers

Jun <var data-var='date'> 9</var>, <var data-var='time'>14:18</var> UTC Resolved - We have resolved the underlying issue, the Optimization Hub is available again. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> UTC Identified - The Optimization tab is unavailable for Contentful Personalization and Contentful Analytics customers.

Optimization Hub Unavailable

Jun <var data-var='date'> 2</var>, <var data-var='time'>14:51</var> UTC Resolved - We think the impact from the issue is over, however, uploads using 3rd cloud providers (Google Drive, Instagram, Box, Dropbox etc) are temporarily disabled. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> UTC Identified - Uploads via 3rd party cloud integrations are affected. We are working on a resolution. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:02</var> UTC Investigating - Some customers are experiencing issues uploading files. We are investigating.

Issues with file uploads

May <var data-var='date'>26</var>, <var data-var='time'>17:17</var> UTC Resolved - The issue has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>17:08</var> UTC Monitoring - We have addressed the issue and are monitoring the situation. May <var data-var='date'>26</var>, <var data-var='time'>17:02</var> UTC Investigating - Some customers are experiencing issues with the Contentful Web App. We are investigating.

Issues with the Contentful Web App

May <var data-var='date'>19</var>, <var data-var='time'>20:17</var> UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The Rich Text Editor is intermittently failing to render for some users

May <var data-var='date'>19</var>, <var data-var='time'>16:29</var> UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May <var data-var='date'>19</var>, <var data-var='time'>16:28</var> UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Resolved - The Rich Text Editor is intermittently failing to render for some users

May <var data-var='date'>13</var>, <var data-var='time'>13:57</var> UTC Resolved - The issue has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>13:52</var> UTC Monitoring - We have resolved the issue and are monitoring the situation. May <var data-var='date'>13</var>, <var data-var='time'>13:47</var> UTC Investigating - Customers are experiencing errors on CMA and within the Web App, we are investigating.

Increased error rates on Content Management API

May <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> UTC Resolved - We've recovered the logs for all customers for the affected dates and these have been sent through to customer storage. May <var data-var='date'> 5</var>, <var data-var='time'>13:13</var> UTC Identified - Due to an internal change in data permissions, some audit logging data was not delivered to customers between April 30 and May 4. The pipeline has since recovered, and today’s logs are being delivered as expected. We are now working to restore the missing logs from the past few days.

Audit logs incomplete for days ranging between 30 of April and 4th of May.

May <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> UTC Resolved - The issue has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>14:08</var> UTC Monitoring - All issues have been resolved, we are monitoring the situation. May <var data-var='date'> 4</var>, <var data-var='time'>14:06</var> UTC Identified - We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved May <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> UTC Investigating - Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.

Some customers are experiencing issues logging in

Apr <var data-var='date'>29</var>, <var data-var='time'>07:08</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>11:32</var> UTC Scheduled - We will be carrying out maintenance on our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Management API. Impact to content delivery should be minimal.

Apr <var data-var='date'>28</var>, <var data-var='time'>12:22</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>12:05</var> UTC Monitoring - This was a transient issue and has resolved. We continue to monitor the situation. Apr <var data-var='date'>28</var>, <var data-var='time'>11:59</var> UTC Investigating - Some customers are reporting issues accessing their spaces/environments in the Contentful web app. We are investigating the issue.

Issues accessing spaces/environments in the Contentful web app

Apr <var data-var='date'>23</var>, <var data-var='time'>14:18</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>14:09</var> UTC Identified - We are working on improving the situation and see reduced error rates on workflows management. Apr <var data-var='date'>23</var>, <var data-var='time'>13:39</var> UTC Investigating - Some Customers are experiencing issues with workflows, we are investigating.

Customers experiencing issues with Workflows

Apr <var data-var='date'>23</var>, <var data-var='time'>11:57</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>11:52</var> UTC Monitoring - The situation has improved. We will continue to monitor. Apr <var data-var='date'>23</var>, <var data-var='time'>11:38</var> UTC Investigating - Some customers are experiencing 500 errors on our APIs. We are investigating.

500 errors on Contentful APIs

Apr <var data-var='date'>13</var>, <var data-var='time'>14:03</var> UTC Resolved - The issue has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>13:33</var> UTC Monitoring - Customers are reporting spaces are accessible in the web app again. We are monitoring the situation. Apr <var data-var='date'>13</var>, <var data-var='time'>13:02</var> UTC Investigating - Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.

Customer's content not surfacing in the Contentful web app

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:31</var> UTC Resolved - We have completed the rollout of the fix and believe all organizations should have restored functionality. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:44</var> UTC Identified - We have identified the issue and are beginning to roll out a fix. We anticipate this taking approximately one hour, and will continue to provide updates. This incident is impacting web app views only for certain components, but is not impacting data. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:33</var> UTC Investigating - We've spotted that something has gone wrong with certain components in the web app. We're currently investigating the issue, and will provide an update soon.

Some web app components inaccesible

Mar <var data-var='date'>31</var>, <var data-var='time'>15:03</var> UTC Resolved - We have validated that the fix resolved the issue and customers are no longer seeing errors when accessing the org settings page in the Contentful WebApp. Mar <var data-var='date'>31</var>, <var data-var='time'>14:58</var> UTC Monitoring - We have identified an issue where customers see an error when trying to access organisation settings in the Contentful WebApp. We have already applied a fix and are verifying the results.

Is Contentful down?

Contentful status is UP

Lastest published events

Errors on requests to Contentful from Frankfurt (FRA) region

Errors on Contentful Content Management and Preview APIs.

Database Maintenance

Contentful Services, Components and Regions

Recent Contentful events

Errors on requests to Contentful from Frankfurt (FRA) region

Errors on Contentful Content Management and Preview APIs.

Database Maintenance

Latency and errors using Content Model Templates

Periodic errors and latency spikes on Contentful Management and Preview APIs.

Connection issues with the Management and Preview APIs

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Is Contentful down?

Contentful status is UP

Lastest published events

Errors on requests to Contentful from Frankfurt (FRA) region

Errors on Contentful Content Management and Preview APIs.

Database Maintenance

Contentful Services, Components and Regions

Recent Contentful events

Errors on requests to Contentful from Frankfurt (FRA) region

Errors on Contentful Content Management and Preview APIs.

Database Maintenance

Latency and errors using Content Model Templates

Periodic errors and latency spikes on Contentful Management and Preview APIs.

Connection issues with the Management and Preview APIs

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!