Apr <var data-var='date'> 7</var>, <var data-var='time'>20:31</var> UTC Resolved - We have completed the rollout of the fix and believe all organizations should have restored functionality.Apr <var data-var='date'> 7</var>, <var data-var='time'>19:44</var> UTC Identified - We have identified the issue and are beginning to roll out a fix. We anticipate this taking approximately one hour, and will continue to provide updates. This incident is impacting web app views only for certain components, but is not impacting data.Apr <var data-var='date'> 7</var>, <var data-var='time'>19:33</var> UTC Investigating - We've spotted that something has gone wrong with certain components in the web app. We're currently investigating the issue, and will provide an update soon.

Some web app components inaccesible

Mar <var data-var='date'>31</var>, <var data-var='time'>15:03</var> UTC Resolved - We have validated that the fix resolved the issue and customers are no longer seeing errors when accessing the org settings page in the Contentful WebApp.Mar <var data-var='date'>31</var>, <var data-var='time'>14:58</var> UTC Monitoring - We have identified an issue where customers see an error when trying to access organisation settings in the Contentful WebApp. We have already applied a fix and are verifying the results.

Customers unable to access Organisation settings

Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>16:19</var> UTC Scheduled - We will be performing maintenance on the Workflows API. During this time we expect the following effects for up to ~10 minutes for each region: - Workflows sidebar: not visible when editing entries; error shown. - Changing Workflow state via API or web app: not possible (API calls return HTTP 500). - Editing Workflow Definitions: not possible via web app or API. - Automations: cannot create workflows; workflows do not trigger automations.

Workflows API Maintenance

Mar <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>09:50</var> UTC Scheduled - We will be carrying out maintenance our production databases. Within this window, there may be occasional interruptions while using the Editing Interface, the Management API. Impact to content delivery should be minimal.

Database Maintenance

Mar <var data-var='date'>19</var>, <var data-var='time'>18:54</var> UTC Resolved - The issue is fully resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>18:49</var> UTC Monitoring - We have confirmed that customers are seeing resolution of the issue, and are currently monitoring for further confirmation.Mar <var data-var='date'>19</var>, <var data-var='time'>18:42</var> UTC Identified - We have identified a possible cause of the SSO login error, and are addressing it now.Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> UTC Investigating - We're currently investigating reports of SSO login errors.

SSO login errors

Mar <var data-var='date'>13</var>, <var data-var='time'>13:13</var> UTC Resolved - The issue has been resolvedMar <var data-var='date'>13</var>, <var data-var='time'>12:41</var> UTC Investigating - We've spotted that something has gone wrong. The Optimization page is not loading. We're currently investigating the issue, and will provide an update soon.

Optimization hub not rendering

Mar <var data-var='date'>12</var>, <var data-var='time'>18:29</var> UTC Resolved - This issue is fully resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Monitoring - The issue which caused the error spike on the Contentful Management API (CMA) has resolved. We are continuing to monitor.Mar <var data-var='date'>12</var>, <var data-var='time'>17:48</var> UTC Investigating - We observed a high amount of CMA errors in the past 15 minutes. The errors have already subsided but we are actively investigating the problem.

Intermitent CMA errors

Mar <var data-var='date'> 3</var>, <var data-var='time'>13:47</var> UTC Resolved - This issue should now be resolved for all customers.Mar <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> UTC Monitoring - We have identified the issue and customers should see errors reduced to normal levels.Mar <var data-var='date'> 3</var>, <var data-var='time'>12:25</var> UTC Investigating - Some customers may be seeing elevated error rates from Contentful APIs. We are currently investigating the issue.

Issues across Contentful APIs (CMA, CDA, GraphQL API and CPA)

Feb <var data-var='date'>17</var>, <var data-var='time'>22:16</var> UTC Resolved - The issue has been resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>22:07</var> UTC Monitoring - We have resolved the issue and are monitoring the situation.Feb <var data-var='date'>17</var>, <var data-var='time'>21:54</var> UTC Identified - We are still observing issues for some customers and are working on a resolution.Feb <var data-var='date'>17</var>, <var data-var='time'>21:33</var> UTC Monitoring - We addressed the issue and are monitoring the situation.Feb <var data-var='date'>17</var>, <var data-var='time'>20:55</var> UTC Identified - Some customers will find certain features like e.g. Studio disabled. We have identified the issue and are working on a fix.

Issues with features being disabled for some customers

Feb <var data-var='date'> 9</var>, <var data-var='time'>20:54</var> UTC Resolved - This issue has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>20:21</var> UTC Monitoring - We were able to mitigate the issue and have re-enabled the regular file uploader.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:20</var> UTC Update - We have enabled a simpler fallback uploader that provides less functionality while we investigate the issue (XML-like file types, e.g. SVG, are working again though). Customers will need to reload the Contentful WebApp to use the fallback uploader.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:48</var> UTC Identified - Uploads of XML-like file types, e.g. SVG, are failing. We are working on a resolution.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:31</var> UTC Investigating - Customers are experiencing issues with uploading assets, specifically SVGs. We are investigating.

Issues with asset uploads

Feb <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> UTC Resolved - The issue is now resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>16:46</var> UTC Update - We think the impact from the issue is over.Feb <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> UTC Monitoring - We have deployed a fix which has resolved the issue. We will continue to monitor.Feb <var data-var='date'> 6</var>, <var data-var='time'>14:09</var> UTC Update - We are still working to mitigate the issue and expect to have a fix in place within the next 30 minutesFeb <var data-var='date'> 6</var>, <var data-var='time'>11:35</var> UTC Identified - We have identified the cause of the issue and are working on a fixFeb <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Investigating - We are investigating an issue where cache purges are not being processed (which may result in customers seeing stale data).

Cache not invalidating

Feb <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> UTC Resolved - The issue is now resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:38</var> UTC Update - We are continuing to monitor for any further issues.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:37</var> UTC Monitoring - We have put a fix in place and the Typeform app should now be functional again.Feb <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> UTC Investigating - Customers are experiencing issues loading the typeform app, we are investigating.

Issues with Typeform App

Jan <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>28</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>16</var>, <var data-var='time'>16:42</var> UTC Scheduled - We will be performing scheduled maintenance on the webhook definition database in the production environment. The maintenance is expected to last approximately 3 hours. During this period, clients will be able to view webhook definitions and their respective logs. Webhook delivery will not be affected - clients will be able to receive webhook notifications. However, creating, updating or removing webhook definitions through the API or webhook editor will not be possible until the maintenance is complete.

Webhook Management Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>16:28</var> UTC Resolved - This issue has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>16:06</var> UTC Monitoring - We have deployed a fix which has mitigated the issue for customers. We are continuing to monitor the situation.Jan <var data-var='date'>27</var>, <var data-var='time'>15:41</var> UTC Investigating - We are investigating an issue where some customers are experiencing errors containing “COLLIDING_TYPE_NAMES” when using Contentful GraphQL API. This is occurring in particular when customers have content types named “Pages”. We are working on a fix for this issue.

GraphQL errors - Colliding Type names

Jan <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC Resolved - The issue was resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>20:38</var> UTC Monitoring - We have resolved the issue and are monitoring the situation.Jan <var data-var='date'>22</var>, <var data-var='time'>20:33</var> UTC Update - Scheduling publishing is affected when publishing entries in certain time zones. We are continuing the investigation.Jan <var data-var='date'>22</var>, <var data-var='time'>19:59</var> UTC Investigating - Some customers are experiencing issues with scheduling actions. We are investigating the situation.

Issues with Scheduled Publishing

Jan <var data-var='date'>22</var>, <var data-var='time'>13:21</var> UTC Resolved - This issue is now resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>12:57</var> UTC Monitoring - We have implemented a fix and the Contentful Management API is now operated normally again in the EU region. We are continuing to monitor the situation.Jan <var data-var='date'>22</var>, <var data-var='time'>12:44</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>22</var>, <var data-var='time'>12:41</var> UTC Investigating - We are seeing elevated errors for Management API traffic in our EU region, we are investigating the issue.

Management API Outage (EU)

Jan <var data-var='date'>21</var>, <var data-var='time'>10:59</var> UTC Resolved - This issue has been resolvedJan <var data-var='date'>21</var>, <var data-var='time'>10:08</var> UTC Monitoring - We have rolled out a fix and are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>10:07</var> UTC Update - We are still working on a fix for the issue - for some customers the licences page in Org Settings is failing to load.Jan <var data-var='date'>21</var>, <var data-var='time'>10:05</var> UTC Investigating - We are investigating an issue where errors/warnings are inadvertently showing up in the Contentful WebApp.

Errors on Contentful WebApp

Jan <var data-var='date'>16</var>, <var data-var='time'>14:34</var> UTC Resolved - The problem with assets being stuck in processing has been addressed all back to operationalJan <var data-var='date'>16</var>, <var data-var='time'>14:03</var> UTC Monitoring - The issue causing assets to be stuck in processing state has been addressed, we are monitoring the fix.Jan <var data-var='date'>16</var>, <var data-var='time'>13:14</var> UTC Investigating - We're investigating an issue reported by customers that while uploading assets it stays in processing until the page is refreshed.

Issues with Assets processing in the entry editor.

Jan <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC Resolved - The issue has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>22:12</var> UTC Monitoring - The issue is addressed. We are monitoring the situation.Jan <var data-var='date'>14</var>, <var data-var='time'>22:04</var> UTC Identified - We have identified the issue and are addressing it.Jan <var data-var='date'>14</var>, <var data-var='time'>21:32</var> UTC Investigating - Some customers are experiencing issues with adding entries to releases. We are investigating the situation.

Issues with adding entries to releases

Jan <var data-var='date'>14</var>, <var data-var='time'>18:03</var> UTC Resolved - Issue resolved. Customers can now upload assets through the web app as usual.Jan <var data-var='date'>14</var>, <var data-var='time'>17:06</var> UTC Update - This issue has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>17:02</var> UTC Monitoring - We have deployed a fix which has resolved the issue with Asset uploads in the WebApp. Customers may need to refresh their page if the file uploads are still not working.Jan <var data-var='date'>14</var>, <var data-var='time'>16:56</var> UTC Investigating - We are currently investigating an issue where customers are unable to upload assets in the Contentful WebApp.

Issues with Asset uploads from the Contentful WebApp

Dec <var data-var='date'>15</var>, <var data-var='time'>10:55</var> UTC Resolved - Between 08:40 and 09:20 UTC customers experienced errors when trying to log in to Contentful ("Something went wrong"). This was due to a change we made to our bot protection logic. Once we saw the impact of the change, we reverted and the issue was resolved. If any customers continue to see the error after that time period, a refresh will resolve the issue.

Issues with customers logging into Contentful accounts

Dec <var data-var='date'>10</var>, <var data-var='time'>14:01</var> UTC Resolved - The issue is resolved nowDec <var data-var='date'>10</var>, <var data-var='time'>13:12</var> UTC Identified - We've noticed an issue with the captcha service returning "Invalid Captcha" errors for user registrations and email confirmations and are now working on resolving it

Invalid captcha for user registrations and email confirmations

Dec <var data-var='date'> 4</var>, <var data-var='time'>11:40</var> UTC Resolved - This issue is now resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> UTC Monitoring - This issue has been mitigated and we are monitoring the result.Dec <var data-var='date'> 4</var>, <var data-var='time'>10:54</var> UTC Identified - We have identified the cause of the issue and are working on a fix.Dec <var data-var='date'> 4</var>, <var data-var='time'>10:33</var> UTC Investigating - We are investigating spikes of increased latency on our Content Management API (CMA).

Increased latency on the Content Management API (CMA)

Dec <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> UTC Resolved - Audit Logs have returned to their normal state and are fully operational again.Dec <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> UTC Monitoring - We've fixed the missing fields for Audit Logs and are now monitoring to ensure normal functionality is restored.Dec <var data-var='date'> 2</var>, <var data-var='time'>15:45</var> UTC Update - The root cause has been identified, and a fix is in progress. At this stage, it appears that usage reporting is unaffected.Dec <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> UTC Investigating - We've identified an issue affecting CMA API call usage reporting and Audit Logs since Nov 14, where certain fields are missing and data may be incomplete. As a result, some Audit Log events may be absent, and the CMA usage reports displayed in the web app may not accurately reflect actual usage. We are currently investigating and will provide updates as soon as we understand the full impact.

CMA Usage reporting and Audit Logs missing fields

Dec <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> UTC Resolved - The issue is resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>13:35</var> UTC Monitoring - We've resolved the issue and are monitoring the situation.Dec <var data-var='date'> 2</var>, <var data-var='time'>13:23</var> UTC Update - We've identified the issue. It is only affecting cross-space references for customers who are using fallback locales. We are working on a resolution.Dec <var data-var='date'> 2</var>, <var data-var='time'>13:06</var> UTC Investigating - Some customers are experiencing errors for cross-space references. We are investigating the situation.

Is Contentful down?

Contentful status is UP

Lastest published events

Some web app components inaccesible

Customers unable to access Organisation settings

Workflows API Maintenance

Contentful Services, Components and Regions

Recent Contentful events

Some web app components inaccesible

Customers unable to access Organisation settings

Workflows API Maintenance

Database Maintenance

SSO login errors

Optimization hub not rendering

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Is Contentful down?

Contentful status is UP

Lastest published events

Some web app components inaccesible

Customers unable to access Organisation settings

Workflows API Maintenance

Contentful Services, Components and Regions

Recent Contentful events

Some web app components inaccesible

Customers unable to access Organisation settings

Workflows API Maintenance

Database Maintenance

SSO login errors

Optimization hub not rendering

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!