May <var data-var='date'>14</var>, <var data-var='time'>06:48</var> UTC Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>06:41</var> UTC Update - We are approaching full system recovery at this time, and are performing final confirmations that services are restored. May <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>05:43</var> UTC Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place. May <var data-var='date'>14</var>, <var data-var='time'>05:34</var> UTC Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue. May <var data-var='date'>14</var>, <var data-var='time'>05:24</var> UTC Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:11</var> UTC Identified - Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available. May <var data-var='date'>14</var>, <var data-var='time'>05:03</var> UTC Update - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available. May <var data-var='date'>14</var>, <var data-var='time'>04:54</var> UTC Investigating - We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Users experiencing issues accessing multiple Atlassian products

May <var data-var='date'> 8</var>, <var data-var='time'>19:45</var> UTC Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers. May <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> UTC Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team. We apologise for the disruption and thank you for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>08:03</var> UTC Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour. May <var data-var='date'> 8</var>, <var data-var='time'>05:53</var> UTC Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>04:10</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>02:15</var> UTC Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 8</var>, <var data-var='time'>01:31</var> UTC Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Multiple Atlassian services are experiencing issues

Apr <var data-var='date'>14</var>, <var data-var='time'>16:11</var> UTC Resolved - On April 14, 2026, affected users may have experienced some service disruption with automation rules that use Rovo agents. The issue has now been resolved, and the service is operating normally for all affected customers. Apr <var data-var='date'>14</var>, <var data-var='time'>15:46</var> UTC Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability. Apr <var data-var='date'>14</var>, <var data-var='time'>14:11</var> UTC Identified - We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available. Apr <var data-var='date'>14</var>, <var data-var='time'>12:25</var> UTC Update - We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more. Apr <var data-var='date'>14</var>, <var data-var='time'>12:25</var> UTC Investigating - We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.

Disrupted Rovo availability for Automation rules

Apr <var data-var='date'>13</var>, <var data-var='time'>10:17</var> UTC Resolved - On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed. Apr <var data-var='date'>13</var>, <var data-var='time'>08:33</var> UTC Update - Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status. Apr <var data-var='date'>13</var>, <var data-var='time'>07:29</var> UTC Monitoring - Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact. Our team is investigating with urgency, and we will provide an update within 1 hour.

Users experiencing issues with login across Atlassian products

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:43</var> UTC Resolved - The issue has now been resolved, and the service is operating normally for all affected customers. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:03</var> UTC Monitoring - The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:03</var> UTC Update - We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:33</var> UTC Update - We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:33</var> UTC Update - We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:40</var> UTC Update - Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:40</var> UTC Update - We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:25</var> UTC Identified - We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:25</var> UTC Update - Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:24</var> UTC Update - Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:01</var> UTC Update - The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard. Our team is continuing to investigate with urgency and we will provide further update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:01</var> UTC Update - Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour. Apr <var data-var='date'> 8</var>, <var data-var='time'>05:41</var> UTC Investigating - Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Multiple products impacted by search failures

Mar <var data-var='date'>13</var>, <var data-var='time'>00:26</var> UTC Resolved - On March 12, 2026, affected Confluence Cloud users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Mar <var data-var='date'>12</var>, <var data-var='time'>13:38</var> UTC Identified - Our team has identified the cause of this issue, and a fix is currently being deployed. We are monitoring the deployment, and we will provide another update within 2 hours, or sooner if needed. Mar <var data-var='date'>12</var>, <var data-var='time'>13:38</var> UTC Update - Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner. Mar <var data-var='date'>12</var>, <var data-var='time'>11:42</var> UTC Investigating - Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.

Static macro rendering is failing in Confluence Cloud

Mar <var data-var='date'>10</var>, <var data-var='time'>00:59</var> UTC Resolved - On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers. Mar <var data-var='date'>10</var>, <var data-var='time'>00:51</var> UTC Monitoring - The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability. Mar <var data-var='date'>10</var>, <var data-var='time'>00:15</var> UTC Identified - Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed. Mar <var data-var='date'>10</var>, <var data-var='time'>00:15</var> UTC Investigating - We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.

Automation events delayed for some customers in the APAC region

Feb <var data-var='date'>20</var>, <var data-var='time'>12:26</var> UTC Resolved - This issue has been resolved and all services are functional. Feb <var data-var='date'>20</var>, <var data-var='time'>12:26</var> UTC Update - We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress. Feb <var data-var='date'>20</var>, <var data-var='time'>07:13</var> UTC Update - We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress. Feb <var data-var='date'>20</var>, <var data-var='time'>04:14</var> UTC Identified - Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

Degraded performance of Cloud Products when selecting users or teams

Feb <var data-var='date'>19</var>, <var data-var='time'>17:47</var> UTC Resolved - On February 19 2026, affected Confluence Cloud users may have experienced some service disruption in AP South, APSE, APSE2, East, and Central regions. The issue has now been resolved, and the service is operating normally for all affected customers. Feb <var data-var='date'>19</var>, <var data-var='time'>15:44</var> UTC Monitoring - We have received and investigated reports of a partial service disruption affecting Confluence Cloud for some customers in AP South, APSE, APSE2, East, and Central. The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.

Disrupted availability of Confluence Cloud in several regions

Feb <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Resolved - We have implemented the fix and the group page in the Admin Hub is now functioning as expected. Feb <var data-var='date'>18</var>, <var data-var='time'>11:28</var> UTC Monitoring - We have identified the root cause, and fix has been rolled out to mitigate the problem. We are monitoring the progress. Feb <var data-var='date'>18</var>, <var data-var='time'>10:57</var> UTC Investigating - Org Admins are unable to click on any group from Groups page in Atlassian administration (admin.atlassian.com). Admins are unable to adding/removing users and app access from the groups while accessing from admin.atlassian.com. We are currently investigating the problem. Next update will be shared in 60 mins or sooner.

Groups are not clickable from Groups Page in Atlassian Administration

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:50</var> UTC Resolved - Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:24</var> UTC Update - Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:19</var> UTC Investigating - Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner.

Confluence, Jira Mobile and Forge users may experience authentication issues

Jan <var data-var='date'> 8</var>, <var data-var='time'>19:09</var> UTC Resolved - On Thursday, January 8, 2026, affected Confluence Cloud users in us-east-1 region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:36</var> UTC Update - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:35</var> UTC Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:27</var> UTC Investigating - We are actively investigating reports of a partial service disruption affecting Confluence Cloud for some customers. We'll share updates here in an hour or as more information is available.

Confluence site unreachable for some users

Dec <var data-var='date'>27</var>, <var data-var='time'>05:20</var> UTC Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue. Dec <var data-var='date'>27</var>, <var data-var='time'>04:42</var> UTC Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress. Dec <var data-var='date'>27</var>, <var data-var='time'>03:28</var> UTC Update - We are actively investigating this issue and will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience this has caused. Dec <var data-var='date'>27</var>, <var data-var='time'>02:48</var> UTC Investigating - We have identified an issue with outbound email delivery and mobile push notifications that is impacting Atlassian Cloud customers across all products. Importantly, customer support tickets are unable to be generated during this time. We apologise for any inconvenience this may cause. We are currently investigating and will provide more information as it becomes available.

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Dec <var data-var='date'>15</var>, <var data-var='time'>19:01</var> UTC Resolved - On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers. Dec <var data-var='date'>15</var>, <var data-var='time'>17:47</var> UTC Update - Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available. Dec <var data-var='date'>15</var>, <var data-var='time'>16:47</var> UTC Update - We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available. Dec <var data-var='date'>15</var>, <var data-var='time'>16:26</var> UTC Identified - We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Dec <var data-var='date'>11</var>, <var data-var='time'>04:37</var> UTC Resolved - The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused. Dec <var data-var='date'>11</var>, <var data-var='time'>02:08</var> UTC Identified - Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status. Dec <var data-var='date'>11</var>, <var data-var='time'>01:08</var> UTC Investigating - We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.

Errors installing Connect on Forge Apps in Confluence

Nov <var data-var='date'>21</var>, <var data-var='time'>16:49</var> UTC Resolved - The Trello performance degradation has been resolved. Also, some intermittent errors on some of our other products, has also now been resolved. The issue has now been resolved, and the service is operating normally for all affected customers. Nov <var data-var='date'>21</var>, <var data-var='time'>16:14</var> UTC Monitoring - The Trello performance degradation affecting some customers has been resolved. A subset of customers may have experienced intermittent errors on some of our other products, but these should also now be resolved too. We'll continue to monitor closely to confirm stability. Nov <var data-var='date'>21</var>, <var data-var='time'>15:30</var> UTC Update - Multiple Atlassian services are experiencing degraded performance. We are investigating and will provide an update within the hour. Nov <var data-var='date'>21</var>, <var data-var='time'>14:55</var> UTC Investigating - Multiple Atlassian services are seeing outages and we are investigating the same. We shall keep you posted on the progress in 60 minutes, if not sooner

Multiple Atlassian services experiencing degraded performance

Nov <var data-var='date'>18</var>, <var data-var='time'>16:57</var> UTC Resolved - Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage Cloudflare successfully deployed a fix for the issue that was impacting Confluence. We are no longer seeing Confluence system performance degradation and Confluence systems have been fully restored. We will continue monitoring Nov <var data-var='date'>18</var>, <var data-var='time'>15:58</var> UTC Identified - We are aware of a global Cloudflare issue that is currently impacting Confluence. Cloudflare is reporting that a fix has been implemented and services are restoring. Our engineering teams continue to monitor the restoration of services. It is possible that you may still encounter some errors or issues. We will update you when services are fully restored. We will continue to provide updates as we learn more. Nov <var data-var='date'>18</var>, <var data-var='time'>14:40</var> UTC Update - We are aware of a global Cloudflare issue that is currently impacting Confluence. You may notice elevated server errors in Confluence Whiteboards and Databases. Cloudflare is actively working to restore its services, and we are closely monitoring its progress. We understand how disruptive this can be and truly appreciate your patience as we monitor the situation. We will continue to provide updates as we learn more. Nov <var data-var='date'>18</var>, <var data-var='time'>13:37</var> UTC Update - We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>13:35</var> UTC Update - We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>13:32</var> UTC Investigating - We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.

Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>03:35</var> UTC Resolved - Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>03:16</var> UTC Monitoring - Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>02:55</var> UTC Investigating - We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'. Our team is investigating with urgency and will provide another update within an hour.

Confluence presenting users with lost connection errors when attempting to edit content

Nov <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> UTC Resolved - On November 3, 2025, some Confluence, Jira Service Management, and Jira Cloud users may have experienced performance degradation and errors in the Global Automation UI page. Automation executions were not impacted by this incident. The issue has now been resolved, and the service is operating normally for all affected customers. Nov <var data-var='date'> 3</var>, <var data-var='time'>17:15</var> UTC Update - We are continuing to investigate the cause of degraded performance and intermittent errors impacting Automations and the Automation UI for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner. Nov <var data-var='date'> 3</var>, <var data-var='time'>16:11</var> UTC Investigating - We are investigating reports of degraded performance and intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.

Degraded performance and intermittent errors

Oct <var data-var='date'>30</var>, <var data-var='time'>02:09</var> UTC Resolved - Incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>02:08</var> UTC Update - Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA. Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries. Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored. We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support. Oct <var data-var='date'>29</var>, <var data-var='time'>06:58</var> UTC Update - Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner. Oct <var data-var='date'>29</var>, <var data-var='time'>06:57</var> UTC Update - Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner Oct <var data-var='date'>29</var>, <var data-var='time'>06:47</var> UTC Investigating - We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Degraded performance of Atlassian cloud sites for some customers

Oct <var data-var='date'>24</var>, <var data-var='time'>09:18</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>09:18</var> UTC Update - We see a full recovery in Confluence application experience in the affected AP SouthEast region now. Oct <var data-var='date'>24</var>, <var data-var='time'>09:10</var> UTC Update - We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue. Oct <var data-var='date'>24</var>, <var data-var='time'>08:26</var> UTC Update - We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes. Oct <var data-var='date'>24</var>, <var data-var='time'>07:42</var> UTC Update - Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads. Oct <var data-var='date'>24</var>, <var data-var='time'>07:04</var> UTC Update - We have an active line of investigation. Will update with results within 30 minutes. Oct <var data-var='date'>24</var>, <var data-var='time'>06:31</var> UTC Investigating - Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.

Interruption to Confluence in APSE region

Oct <var data-var='date'>22</var>, <var data-var='time'>06:47</var> UTC Resolved - Our teams have identified and fixed the root cause of the issue that caused delay in executing Automation rules. This was caused due to scaling issues following on from the recent AWS outage. This issue is marked as resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>06:34</var> UTC Identified - Atlassian team has identified the cause of the issue that led to delay in execution of Automation rules. This is a follow-on effect of the recent AWS outage. We shall keep you informed of the progress every hour, if not sooner. Oct <var data-var='date'>22</var>, <var data-var='time'>06:20</var> UTC Investigating - We understand that our customers are experiencing delay in execution of Automation rules. While our team is investigating further on this, it looks like a follow-on effect of the recent AWS outage. We continue to investigate further on this and we shall keep you informed of the progress every hour if not sooner.

Delay in execution of Automation rules

Oct <var data-var='date'>21</var>, <var data-var='time'>05:24</var> UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>01:07</var> UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>22:58</var> UTC Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>18:38</var> UTC Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>14:02</var> UTC Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> UTC Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> UTC Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Oct <var data-var='date'>15</var>, <var data-var='time'>16:16</var> UTC Resolved - Between 14:00 UTC to 16:00 UTC, we experienced automation rule functionality degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. Impact Some customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Approximately 50 percent of Automation API calls were affected in the us-east-1 region with customers receiving 429 status codes. Current Status The incident has been mitigated by increasing the API Gateway rate limit service quota and disabling the internal service that was causing high traffic volume. Next Steps We are conducting a root cause analysis of the internal service. A post incident review will be conducted. Oct <var data-var='date'>15</var>, <var data-var='time'>15:26</var> UTC Monitoring - We have recovered from a issue which saw degraded Automation experience. Impact Some Customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Current Status The incident has been mitigated and we continue to investigate the cause of this incident Next Steps We are continuing to monitor the service, and will provide further updates in the next two hours Oct <var data-var='date'>15</var>, <var data-var='time'>14:34</var> UTC Update - Atlassian team is actively investigating the issue with UI based Customer interactions. Existing automation rules continue to run without any issue. Accessing automation rules and creating new automation rules could lead to intermittent failures. We shall keep you informed of the progress in next 2 hours, if not sooner. Oct <var data-var='date'>15</var>, <var data-var='time'>13:43</var> UTC Investigating - UI based Customer interactions are currently degraded and our team is actively investigating the same. We shall keep you informed of the progress in next 2 hours.

Unable to perform UI Operations

Sep <var data-var='date'>30</var>, <var data-var='time'>17:15</var> UTC Resolved - On September 29-30 2025, for about 24 hours, Confluence Cloud experienced an incident due to the unintended deprecation of ACJS methods (https://developer.atlassian.com/cloud/confluence/about-the-connect-javascript-api/#connect-javascript-api) linked to retired V1 APIs (https://developer.atlassian.com/cloud/confluence/rest/v1/), resulting in 410 errors affecting partners reliant on these APIs. This issue is resolved, we will be working on a longer-term solution to prevent a similar incident from occurring again.

Is Confluence down?

Confluence status is UP

Lastest published events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Disrupted Rovo availability for Automation rules

Confluence Services, Components and Regions

Recent Confluence events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Disrupted Rovo availability for Automation rules

Users experiencing issues with login across Atlassian products

Multiple products impacted by search failures

Static macro rendering is failing in Confluence Cloud

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Is Confluence down?

Confluence status is UP

Lastest published events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Disrupted Rovo availability for Automation rules

Confluence Services, Components and Regions

Recent Confluence events

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Disrupted Rovo availability for Automation rules

Users experiencing issues with login across Atlassian products

Multiple products impacted by search failures

Static macro rendering is failing in Confluence Cloud

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!