Apr <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>19:39</var> UTC Update - ACTION NEEDED: Please be reminded that action is needed by customers before April 2, 2026 or their backups will stop. Instructions are on the original message of this incident.Mar <var data-var='date'>27</var>, <var data-var='time'>15:36</var> UTC Update - ACTION NEEDED: Please be reminded that action is needed by customers before April 2, 2026 or their backups will stop. Instructions are on the original message of this incident.Mar <var data-var='date'>24</var>, <var data-var='time'>14:42</var> UTC Update - ACTION NEEDED: Please be reminded that action is needed by customers before April 2, 2026 or their backups will stop. Instructions are on the original message of this incident.Mar <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Update - ACTION NEEDED: Please be reminded that action is needed by customers before April 2, 2026 or their backups will stop. Instructions are on the original message of this incident.Mar <var data-var='date'>11</var>, <var data-var='time'>14:39</var> UTC Update - Please be reminded that action is needed by customers before April 2, 2026 or their backups may stop. Instructions are on the original message of this incident.Feb <var data-var='date'>26</var>, <var data-var='time'>19:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>19:06</var> UTC Scheduled - Cohesity is issuing this advisory to inform our Cloud Protection Service (CPS) customers of an important change regarding authentication for Microsoft 365 workflows. Microsoft is retiring Azure Access Control Service (ACS), effective April 2, 2026. Currently, ACS is utilized for authentication in certain Microsoft 365 workflows, including backups for SharePoint, OneDrive, Teams, and Groups. After April 2, 2026, backups for these protection jobs will fail unless customers migrate to Certificate-Based Authentication (CBA). To ensure uninterrupted service and data protection, we strongly recommend that all customers review the provided Knowledge Base (KB) article and follow the migration instructions. This impacts all regions and all CCS customers. Recommended Action: All recipients of this Field Notice are advised to review the KB article from the additional Resources section for detailed information and recommended preventive actions. KB article: https://support.cohesity.com/s/article/Steps-to-enable-CBA-Migration-for-CPS Microsoft change announcement: https://learn.microsoft.com/en-us/sharepoint/dev/sp-add-ins/retirement-announcement-for-azure-acs

Customer Action Needed by April 2, 2026 - Certificate Based Authentication

Mar <var data-var='date'>30</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>22:02</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Cohesity Cloud Services GovCloud Control Plane Upgrade

Mar <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>02:20</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Cohesity Cloud Services Upgrade

Mar <var data-var='date'>18</var>, <var data-var='time'>16:24</var> UTC Resolved - This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.Mar <var data-var='date'> 6</var>, <var data-var='time'>18:04</var> UTC Update - We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.Mar <var data-var='date'> 4</var>, <var data-var='time'>23:12</var> UTC Monitoring - Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:11</var> UTC Identified - We are currently implementing a fix for this issue.Mar <var data-var='date'> 4</var>, <var data-var='time'>04:14</var> UTC Update - This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.Mar <var data-var='date'> 4</var>, <var data-var='time'>03:20</var> UTC Investigating - We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

CCS - Source Refresh and New Cloud Source Additions Currently Not Working

Mar <var data-var='date'>11</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:54</var> UTC Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:52</var> UTC Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:52</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:52</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>12:29</var> UTC Monitoring - We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!

Stale Activity Page and Reporting Data on Helios

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> UTC Update - We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> UTC Update - We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> UTC Investigating - We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS). Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability

CCS impacted in AWS UAE region

Feb <var data-var='date'>26</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>20:17</var> UTC Scheduled - We will be deploying backend infrastructure changes to our Cohesity Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.

Cohesity Cloud Services Infrastructure Maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>05:03</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Feb <var data-var='date'>23</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>14</var>, <var data-var='time'>03:19</var> UTC Scheduled - We will be performing backend infrastructure upgrades to the Cohesity Cloud Services Platform, during which we anticipate up to 90 minutes of limited availability. During this window, the management console and cluster management services will be unavailable; however, scheduled backup jobs will continue to run as expected. As these are platform‑level changes, all services listed on the status page will be impacted, and any reports scheduled during this time may be delayed and delivered after maintenance is complete.

Cohesity Cloud Services Maintenance

Feb <var data-var='date'>23</var>, <var data-var='time'>00:09</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>23:39</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>22</var>, <var data-var='time'>23:38</var> UTC Scheduled - We will be performing backend infrastructure upgrades to the Cohesity Cloud Services Platform, during which we anticipate up to 90 minutes of limited availability. During this window, the management console and cluster management services will be unavailable; however, scheduled backup jobs will continue to run as expected. As these are platform‑level changes, all services listed on the status page will be impacted, and any reports scheduled during this time may be delayed and delivered after maintenance is complete.

Feb <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>23:10</var> UTC Scheduled - We will be upgrading the Data Protect Service in our GovCloud region on February 10, 2026. This upgrade involves the SAAS Connectors. Please note this update is a three step process that may take up to 3 days. - initial changes to SaaS Connectors - Upgrade of the Clusters and Tenants - Upgrade of the SaaS Connectors We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Cohesity cloud services scheduled upgrade for Data Protect Service (GovCloud Regions)

Feb <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>22:29</var> UTC Scheduled - We will be deploying backend infrastructure changes to our Cohesity Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.

Cohesity Cloud Services Infrastructure Maintenance on Gov Cloud

Feb <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>11</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>18:41</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 9</var>, <var data-var='time'>18:16</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 9</var>, <var data-var='time'>18:16</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Feb <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>20:10</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Feb <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>18:57</var> UTC Scheduled - We will be upgrading the Data Protect Service in US regions starting February 4, 2026. This upgrade involves the SAAS Connectors. Please note this update is a three step process that may take up to 3 days. - initial changes to SaaS Connectors - Upgrade of the Clusters and Tenants - Upgrade of the SaaS Connectors We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Cohesity cloud services scheduled maintenance for Data Protect Service (US Regions)

Feb <var data-var='date'> 6</var>, <var data-var='time'>23:20</var> UTC Resolved - This issue has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>17:03</var> UTC Monitoring - We have identified the issue and have applied a fix and are closely monitoring.Feb <var data-var='date'> 6</var>, <var data-var='time'>16:51</var> UTC Investigating - We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.

Cohesity Cloud Services Backup issues involving Azure

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>22:03</var> UTC Scheduled - We will be upgrading the Data Protect Service in EU & CA regions starting February 2, 2026. This upgrade involves the SAAS Connectors. Please note this update is a three step process that may take up to 3 days. - initial changes to SaaS Connectors - Upgrade of the Clusters and Tenants - Upgrade of the SaaS Connectors We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Cohesity cloud services scheduled maintenance for Data Protect Service (EU and CA Regions)

Feb <var data-var='date'> 2</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>19:18</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Jan <var data-var='date'>30</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>26</var>, <var data-var='time'>20:13</var> UTC Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>26</var>, <var data-var='time'>20:11</var> UTC Scheduled - We will be upgrading the Data Protect Service in APAC region starting January 27, 2026. This upgrade involves the SAAS Connectors. Please note this update is a three step process that may take up to 3 days. - initial changes to SaaS Connectors - Upgrade of the Clusters and Tenants - Upgrade of the SaaS Connectors We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Cohesity cloud services scheduled maintenance for Data Protect Service (APAC Region)

Jan <var data-var='date'>24</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>24</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>06:05</var> UTC Scheduled - As part of our ongoing efforts to enhance performance and reliability, we will be performing a Helios control plane infrastructure upgrade spanning multiple services over the weekend of January 24-25. What to Expect During the upgrade, you may experience: - Intermittent data staleness in reports. - Temporary UI impact, with brief slowdowns in the following service responsiveness. - Licensing page - User management page - Cluster registration, Cloud Edition, NGCE provisioning page - Alerting, logs, Bulletin board, Ransomware alerts Most services will experience only brief disruptions (<5 minutes each), spread throughout the day.

Jan <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>22:21</var> UTC Scheduled - We will be upgrading the Data Protect Service in SA and ME regions on January 21, 2026. This upgrade involves the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Cohesity cloud services scheduled maintenance for Data Protect Service (SA and ME Regions)

Jan <var data-var='date'> 8</var>, <var data-var='time'>01:27</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>22:41</var> UTC Monitoring - A fix has been deployed, and we are closely monitoring the situation.Jan <var data-var='date'> 7</var>, <var data-var='time'>22:18</var> UTC Identified - We have identified the issue and are working on a fix. We will keep you updated on the progress.Jan <var data-var='date'> 7</var>, <var data-var='time'>21:58</var> UTC Update - We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.Jan <var data-var='date'> 7</var>, <var data-var='time'>21:40</var> UTC Investigating - We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

Helios Connectivity

Dec <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>15</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>12</var>, <var data-var='time'>23:26</var> UTC Scheduled - We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

Dec <var data-var='date'>12</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>17:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>17:10</var> UTC Scheduled - We will be patching the Data Protect Service in all regions on December 11, 2025. This upgrade involves the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

Is Cohesity Helios down?

Cohesity Helios status is UP

Lastest published events

Customer Action Needed by April 2, 2026 - Certificate Based Authentication

Cohesity Cloud Services GovCloud Control Plane Upgrade

Cohesity Cloud Services Upgrade

Cohesity Helios Services, Components and Regions

Recent Cohesity Helios events

Customer Action Needed by April 2, 2026 - Certificate Based Authentication

Cohesity Cloud Services GovCloud Control Plane Upgrade

Cohesity Cloud Services Upgrade

CCS - Source Refresh and New Cloud Source Additions Currently Not Working

Cohesity Cloud Services GovCloud Control Plane Upgrade

Stale Activity Page and Reporting Data on Helios

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5 monitors included!

Is Cohesity Helios down?

Cohesity Helios status is UP

Lastest published events

Customer Action Needed by April 2, 2026 - Certificate Based Authentication

Cohesity Cloud Services GovCloud Control Plane Upgrade

Cohesity Cloud Services Upgrade

Cohesity Helios Services, Components and Regions

Recent Cohesity Helios events

Customer Action Needed by April 2, 2026 - Certificate Based Authentication

Cohesity Cloud Services GovCloud Control Plane Upgrade

Cohesity Cloud Services Upgrade

CCS - Source Refresh and New Cloud Source Additions Currently Not Working

Cohesity Cloud Services GovCloud Control Plane Upgrade

Stale Activity Page and Reporting Data on Helios

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!