Apr <var data-var='date'>24</var>, <var data-var='time'>17:03</var> EDT Resolved - The issue has been resolved, and all systems are operating normally. We appreciate your patience while we worked with our infrastructure partner to restore service. Apr <var data-var='date'>24</var>, <var data-var='time'>13:10</var> EDT Monitoring - Service has been restored following the earlier issue with upstream infrastructure, and the site should now be accessible for all users. We will continue to monitor to ensure continued stability. Thank you for your patience while we worked through this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>11:18</var> EDT Identified - Our application and backend systems are operating normally, and we have confirmed this issue did not result from any recent changes on our end. The disruption stems from Microsoft Azure infrastructure responsible for routing traffic, which is causing some requests to fail. We are working directly with Microsoft to resolve the issue as quickly as possible and will provide updates as we learn more. Apr <var data-var='date'>24</var>, <var data-var='time'>09:05</var> EDT Investigating - Some users may be experiencing intermittent issues loading pages or submitting forms. We’re actively investigating and working to restore full service. Thank you for your patience—we’ll keep you updated as we make progress.

Partial Service Disruption

Oct <var data-var='date'>29</var>, <var data-var='time'>19:36</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>17:46</var> EDT Monitoring - Microsoft Azure outage is improving. We will continue to monitor the situation. Oct <var data-var='date'>29</var>, <var data-var='time'>14:55</var> EDT Identified - Our team has implemented an update to help mitigate the issue, and this should improve performance and accessibility for some customers while Azure works to resolve the underlying problem. Oct <var data-var='date'>29</var>, <var data-var='time'>12:26</var> EDT Investigating - We are actively investigating a service disruption related to a Microsoft Azure outage. Our team is working to restore normal operations as quickly as possible. We apologize for any inconvenience and appreciate your patience.

Server Incident

Jul <var data-var='date'>14</var>, <var data-var='time'>09:39</var> EDT Resolved - Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time. Jul <var data-var='date'>14</var>, <var data-var='time'>09:10</var> EDT Monitoring - We’ve implemented a fix for the email delay issue and are currently monitoring the results to ensure everything is working as expected. Jul <var data-var='date'>14</var>, <var data-var='time'>08:45</var> EDT Update - We are continuing to work on a fix for this issue. We apologize for the delay and thank you for your patience. Jul <var data-var='date'>13</var>, <var data-var='time'>22:50</var> EDT Identified - We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.

Email Delay

May <var data-var='date'>12</var>, <var data-var='time'>13:53</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>10:20</var> EDT Investigating - Please be aware that response times to support tickets may be slower than normal for the time being.

Response Times Slower Than Usual

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:53</var> EDT Resolved - This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:13</var> EDT Monitoring - The issue has been fully resolved, and the website is performing normally. We’re continuing to monitor closely and are reviewing options to prevent similar issues in the future. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:57</var> EDT Identified - We experienced degraded performance due to an unexpected spike in traffic that impacted server availability. Our team has identified the root cause and is actively working to restore full performance. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:40</var> EDT Investigating - We are currently investigating reports of an outage affecting the ability for some customers to access our website.

Website Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>08:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>18:33</var> EDT Monitoring - Microsoft has released a fix for this issue. You should be able to use your forms and log in to Cognito Forms as expected. We will continue monitoring this and provide any other updates if needed. Jul <var data-var='date'>30</var>, <var data-var='time'>15:15</var> EDT Update - Microsoft has provided an update. They are putting measures in place to mitigate this issue and rolling out the fix by regions. Depending on your region, you may no longer experience any issues. They anticipate this issue will be resolved around 6:30 PM EST. You can click the link below to view Microsoft's status page, and we will continue to provide updates as we know more. https://azure.status.microsoft/en-us/status Jul <var data-var='date'>30</var>, <var data-var='time'>13:14</var> EDT Update - We are continuing to monitor this issue. This issue is intermittent, so you may sometimes see the forms work. We are monitoring this issue and will let you know as soon as we are informed that this issue has been resolved on Microsoft's side. You can click the link below to view Microsoft's status page: https://azure.status.microsoft/en-us/status Jul <var data-var='date'>30</var>, <var data-var='time'>10:08</var> EDT Identified - This issue appears to be related to an network infrastructure issue within Microsoft Azure. We are continuing to monitor the situation. https://azure.status.microsoft Jul <var data-var='date'>30</var>, <var data-var='time'>10:02</var> EDT Investigating - We are currently investigating reports of an outage affecting the ability for some customers to access our website.

Jul <var data-var='date'>26</var>, <var data-var='time'>15:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>13:54</var> EDT Monitoring - Our engineers have released a fix for this and we will continue monitoring. Jul <var data-var='date'>26</var>, <var data-var='time'>12:16</var> EDT Identified - The issue has been identified and a fix is being worked on. Jul <var data-var='date'>26</var>, <var data-var='time'>12:12</var> EDT Investigating - Users may experience delays when exporting entries or downloading files from the Entries page. The export or download should be completed and you'll receive an email once this is complete. Our engineers are actively looking into addressing this issue and we'll keep you updated as we know more.

Exporting Entries and Downloading Files Delay

Feb <var data-var='date'> 6</var>, <var data-var='time'>09:21</var> EST Resolved - Thanks for your patience. Email notifications are sending normally. Email notifications that were not initially sent during the outage time frame have now been sent. Feb <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EST Update - Emails that were triggered to be sent from between 6:25 pm to 11:59 pm EST on February 5th are now being delivered. We will continue to monitor the situation. Thanks for you patience. Feb <var data-var='date'> 6</var>, <var data-var='time'>00:07</var> EST Monitoring - Email notifications should now be sending normally for most customers. We will continue to monitor this incident. Feb <var data-var='date'> 5</var>, <var data-var='time'>20:58</var> EST Identified - Our engineers have identified an issue with email notifications not being sent starting at 6:25 pm EST. Our engineers are working to resolve the issue.

Emails delayed

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:12</var> EDT Resolved - This issue has been resolved. Please contact support if you are experiencing any ongoing issues with Square payments on your forms. Sep <var data-var='date'> 7</var>, <var data-var='time'>20:35</var> EDT Update - Square is continuing to look into issues with processing payments. We will continue to keep you updated as we know more. Please click the link below for the most up-to-date status from Square: https://www.issquareup.com/ Sep <var data-var='date'> 7</var>, <var data-var='time'>18:28</var> EDT Update - Square is continuing to look into issues with processing payments. Click the link below for the most up-to-date status from Square: https://www.issquareup.com/ Sep <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> EDT Identified - Square is currently experiencing issues with processing payments. Cognito Forms connected to Square will not be able to process payments. You can click the link below to view Square's status page related to this: https://www.issquareup.com/

Square is Experiencing Outages

Jun <var data-var='date'>14</var>, <var data-var='time'>17:36</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>17:10</var> EDT Monitoring - Thanks for your patience. Email notifications that were not initially sent during the outage time frame have now been sent. Jun <var data-var='date'>14</var>, <var data-var='time'>15:32</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>14</var>, <var data-var='time'>13:20</var> EDT Identified - Our engineers identified an issue with emails not sending for a short time today. The approximate timeframe is from 10:42am to 11:28 am EDT (14:42 - 15:28 UTC). The outage has been resolved and emails sent after 11:28 am are sending normally. Our engineers are working to requeue the emails that didn't send during this timeframe. We will keep you updated.

Email outage

Jan <var data-var='date'>10</var>, <var data-var='time'>16:12</var> EST Resolved - This issue has been resolved and services are back to normal operation. Jan <var data-var='date'>10</var>, <var data-var='time'>15:56</var> EST Monitoring - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation. Thanks for your patience! Jan <var data-var='date'>10</var>, <var data-var='time'>15:29</var> EST Identified - Some Cognito Forms organizations may be seeing slow server response times. We are currently working on the issue and expect to see a resolution shortly.

Slow response times

Jan <var data-var='date'> 4</var>, <var data-var='time'>21:28</var> EST Resolved - The issue affecting email deliverability has been resolved, and services should be now back to normal for all users. Thank you for your patience! Jan <var data-var='date'> 4</var>, <var data-var='time'>21:13</var> EST Monitoring - Delayed emails are now being delivered. We will continue to monitor the situation. Jan <var data-var='date'> 4</var>, <var data-var='time'>20:03</var> EST Update - Our email service provider is continuing to work on this issue. Normal services will resume as quickly as possible. Thanks for your patience. Jan <var data-var='date'> 4</var>, <var data-var='time'>17:26</var> EST Identified - We've identified a delivery delay affecting our customer's email notifications. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Dec <var data-var='date'>15</var>, <var data-var='time'>15:17</var> EST Resolved - Integrations should be now back to normal for all Cognito Forms users. Thanks for your patience. Dec <var data-var='date'>15</var>, <var data-var='time'>14:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>15</var>, <var data-var='time'>13:47</var> EST Identified - We have identified an issue with form integrations not sending. This would include webhooks and triggering third-party integrations such as Zapier, Flow and Make. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Integrations and Webhooks not sending

Dec <var data-var='date'> 8</var>, <var data-var='time'>12:47</var> EST Resolved - We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience! Dec <var data-var='date'> 8</var>, <var data-var='time'>12:46</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 8</var>, <var data-var='time'>12:06</var> EST Investigating - We are actively investigating an outage affecting email deliverability for a small number of Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Partial Email Outage

Dec <var data-var='date'>13</var>, <var data-var='time'>07:05</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>09:28</var> EST Monitoring - This issue has been resolved. However, we are continuing to monitor the situation. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> EST Investigating - Some users may be experiencing issues accessing www.cognitoforms.com. We are working to resolve this issue as soon as possible.

Dec <var data-var='date'> 9</var>, <var data-var='time'>10:21</var> EST Resolved - Services should be now back to normal for all Cognito Forms users. Thanks for your patience. Dec <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> EST Monitoring - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation. Dec <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> EST Investigating - We are actively investigating a service outage affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:35</var> EDT Resolved - This issue has been resolved, and any delayed emails should be sent shortly. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:19</var> EDT Identified - Email notification delivery is currently delayed for HIPAA and verified email customers. This is an issue that has been identified and our email provider is currently working on resuming normal delivery as soon as possible.

Email delay

Apr <var data-var='date'> 2</var>, <var data-var='time'>08:48</var> EDT Resolved - Email deliverability should be now back to normal for all users. Thank you for your patience! Apr <var data-var='date'> 2</var>, <var data-var='time'>08:08</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>08:07</var> EDT Identified - We are actively investigating an email delivery delay affecting most Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> EDT Resolved - A partial service outage affecting a number of customers and their forms started at 11:56 am EDT and was resolved at 12:51 pm EDT. This resulted in some customers experiencing long request times when loading forms. We apologize for any inconvenience this may have caused.

Server incident

Mar <var data-var='date'>23</var>, <var data-var='time'>15:08</var> EDT Resolved - This issue has been resolved, and emails should be sending normally. Mar <var data-var='date'>23</var>, <var data-var='time'>13:54</var> EDT Identified - Email notifications are currently experiencing a delay. Normal email delivery will resume as quickly as possible; we apologize for any inconvenience this may cause.

Jan <var data-var='date'>25</var>, <var data-var='time'>14:32</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>11:30</var> EST Identified - We have identified the issue and directly contacted all affected organizations. Jan <var data-var='date'>25</var>, <var data-var='time'>07:30</var> EST Investigating - We are actively investigating reports of customers not being able to view some entries from a form's Entries page.

Viewing Entry Data

Sep <var data-var='date'>17</var>, <var data-var='time'>16:11</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>10:39</var> EDT Monitoring - The core issue has been repaired and we’re monitoring the results. We’re continuing to fix any resulting issues for the affected customers. Sep <var data-var='date'>17</var>, <var data-var='time'>09:08</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>17</var>, <var data-var='time'>08:42</var> EDT Investigating - We are currently investigating this issue.

Errors occur when viewing forms

Sep <var data-var='date'>10</var>, <var data-var='time'>13:08</var> EDT Resolved - This incident has been resolved. File attachments for email notifications and PowerAutomate should now be coming through. Thanks for your patience. We apologize for any inconvenience this has caused. Sep <var data-var='date'>10</var>, <var data-var='time'>09:10</var> EDT Identified - We have identified an issue where uploaded files are not being sent as attachments via email notifications or through Microsoft PowerAutomate flows. We are working on resolving this issue as soon as possible.

Email attachments not being sent.

Aug <var data-var='date'>29</var>, <var data-var='time'>08:39</var> EDT Resolved - This issue has been resolved and you should be able to access Cognito Form's website normally. This issue prevented users from logging into Cognito Forms accounts. Public and embedded forms, however, continued to be accessible during this period. We apologize for the disruption and have already begun putting steps in places to help ensure this does not recur in the future. Aug <var data-var='date'>29</var>, <var data-var='time'>08:04</var> EDT Identified - The issue has been identified and we have implemented a fix. Aug <var data-var='date'>29</var>, <var data-var='time'>07:45</var> EDT Investigating - We are actively investigating a service outage that can affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Server issue

Jun <var data-var='date'>25</var>, <var data-var='time'>10:35</var> EDT Resolved - We have identified and resolved the issue, and services should be now back to normal for all users. We will continue to monitor the situation that caused a partial service outage. Thank you for your patience! Jun <var data-var='date'>25</var>, <var data-var='time'>09:43</var> EDT Identified - We have identified the issue that is causing partial service outage affecting a small number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause. Jun <var data-var='date'>25</var>, <var data-var='time'>09:16</var> EDT Investigating - We are actively investigating a partial service outage affecting a small number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Is Cognito Forms down?

Cognito Forms status is UP

Lastest published events

Partial Service Disruption

Server Incident

Email Delay

Cognito Forms Services, Components and Regions

Recent Cognito Forms events

Partial Service Disruption

Server Incident

Email Delay

Response Times Slower Than Usual

Website Outage

Website Outage

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Is Cognito Forms down?

Cognito Forms status is UP

Lastest published events

Partial Service Disruption

Server Incident

Email Delay

Cognito Forms Services, Components and Regions

Recent Cognito Forms events

Partial Service Disruption

Server Incident

Email Delay

Response Times Slower Than Usual

Website Outage

Website Outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!