THIS IS A SCHEDULED EVENT Jul <var data-var='date'>23</var>, <var data-var='time'>19:00</var> CEST &nbsp;-&nbsp; Jul <var data-var='date'>24</var>, <var data-var='time'>02:00</var> CEST Jul <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> CEST Scheduled - We have scheduled maintenance on Thursday, July 23rd, 2026 from 7:00 PM to 2:00 AM CEST. During this window, the following will be affected: • Address book functionality will be unavailable during the maintenance window. • Sending and scheduling of emails and campaigns will not be possible during the maintenance window. • Some accounts may still be able to send emails during the first couple of hours of the window, though this cannot be guaranteed for all accounts. After maintenance completes, queued emails will be automatically retried — please expect possible delivery delays or send failures. Campaigns scheduled during this window will not be automatically resent. We recommend completing all email and campaign sends/scheduling before 7:00 PM CEST on July 23rd. We’re carrying out this maintenance to improve the reliability and performance of our platform. We apologize for any inconvenience and thank you for your patience.

Scheduled Maintenance – Email & Campaigns

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>8</var>, <var data-var='time'>10:00</var> - <var data-var='time'>15:00</var> CEST Jul <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> CEST Scheduled - On July 8 2026 we will enable the new BSUID fields for WhatsApp in the MO webhooks; No downtime expected, See https://developers.cm.com/messaging/docs/whatsapp-business-scoped-user-ids

Maintenance - Changes to webhooks for Incoming messages

Jul <var data-var='date'> 6</var>, <var data-var='time'>07:09</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:52</var> CEST Update - Open and Click tracking has been temporarily disabled. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:03</var> CEST Investigating - Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

Email Service Interruption

Jul <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> CEST Resolved - The Email Gateway service disruption has been resolved. All Sign emails have been sent. Jul <var data-var='date'> 5</var>, <var data-var='time'>10:20</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 5</var>, <var data-var='time'>09:47</var> CEST Investigating - Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

Email service disruption

Jul <var data-var='date'> 3</var>, <var data-var='time'>11:37</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:02</var> CEST Investigating - We are currently investigating this issue.

FR - Orange (20801) Operator service interruption.

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:22</var> CEST Resolved - On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers. Timeline: • 18:15 CEST — Incident began • 21:13 CEST — Incident fully resolved • Total duration: ~2 hours 58 minutes Root cause: A server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails. We apologize for any inconvenience this may have caused.

API.cm.com- API Errors June 30th

Jul <var data-var='date'> 2</var>, <var data-var='time'>10:34</var> CEST Resolved - On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts. Timeline: • July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected • July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected Unfortunately, the affected emails were not recoverable and will not be delivered. We sincerely apologize for the impact this has caused.

Incident Report – Email Delivery Failure

Jul <var data-var='date'> 2</var>, <var data-var='time'>04:58</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>04:25</var> CEST Investigating - Messaging Insights is currently experiencing a service interruption. We are looking into this issue.

Message Insights - Service Interuption

Jul <var data-var='date'> 1</var>, <var data-var='time'>21:01</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:18</var> CEST Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:14</var> CEST Identified - Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - NL - Vodafone - 20404

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:53</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:41</var> CEST Investigating - Customers might experience trouble scanning or selling the Museumkaart, Rotterdampas, VIP kaart, e.o. This issue is caused 3th party verdor Intersolve. More information via: https://www.status.intersolve.com/

Ticketing - Scanning incidents - Museum & Parks

Jun <var data-var='date'>30</var>, <var data-var='time'>14:52</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:58</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>11:36</var> CEST Investigating - France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - France - SFR France - 20810

Jun <var data-var='date'>30</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>00:49</var> CEST Scheduled - The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.

Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605

Jun <var data-var='date'>29</var>, <var data-var='time'>18:30</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>17:28</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>17:11</var> CEST Investigating - We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

Agent Inbox - Delay in incoming/outgoing traffic

Jun <var data-var='date'>29</var>, <var data-var='time'>09:17</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>21:13</var> CEST Scheduled - During the week of the 29th of June, we will be making infrastructure improvements to our Payment Methods platform. These improvements are focused on increasing the reliability, performance, and security of our services even further. We do not expect any downtime or disruption during this period. If you have any questions or notice anything unexpected, please don't hesitate to reach out to our support team.

Pay - Docdata Payments infrastructure improvements

Jun <var data-var='date'>27</var>, <var data-var='time'>13:48</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>13:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>27</var>, <var data-var='time'>12:26</var> CEST Update - Our Voice and Network Engineers are continuing to investigate this issue. Jun <var data-var='date'>27</var>, <var data-var='time'>11:49</var> CEST Investigating - We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.

Degraded performance Voice APIs and downstream services

Jun <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>00:51</var> CEST Scheduled - The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 26 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.

Jun <var data-var='date'>25</var>, <var data-var='time'>13:34</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>13:33</var> CEST Monitoring - On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.

Email Campaigns — Email Delivery Issue

Jun <var data-var='date'>25</var>, <var data-var='time'>09:11</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>05:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>00:53</var> CEST Investigating - The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.

Jun <var data-var='date'>24</var>, <var data-var='time'>19:04</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>18:48</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>18:47</var> CEST Investigating - We are currently investigating an issue concerning NXTGN Ticketing

NXTGN Ticketing - Degraded Performance

Jun <var data-var='date'>23</var>, <var data-var='time'>19:56</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>19:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>18:40</var> CEST Investigating - We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.

Online portal - Delayed OTP emails

Jun <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>18:11</var> CEST Scheduled - We will be performing scheduled maintenance on June 18, 2026. The Analytics Portal Service Cloud will remain fully available. In the unlikely event that data is affected, it may be up to one day behind.

Scheduled Maintenance – Analytics Portal Service Cloud | June 18, 2026

Jun <var data-var='date'>18</var>, <var data-var='time'>19:23</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>15:50</var> CEST Identified - We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour. We apologize for the inconvenience.

Email Campaigns — Triggers and direct mail sent via API Delayed

Jun <var data-var='date'>18</var>, <var data-var='time'>14:29</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>14:29</var> CEST Monitoring - On Jun 18 between 08:01 and 13:50 CEST, we experienced an issue affecting email delivery in the Email Campaigns application. During this window, email campaigns were delayed in sending. Triggers and direct mail sent via API were not affected. The issue was caused by a service that was in a hanging state. We restarted the service and all emails scheduled during the stated time have since been sent. Recipient counts are now visible in the campaign statistics overview. We apologize for the inconvenience.

Email Campaigns — Email Sending Delayed

Jun <var data-var='date'>18</var>, <var data-var='time'>11:05</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>09:55</var> CEST Monitoring - An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed: Downstream delays in the conversational router, bots and service cloud. Duplicate messages sent / received Re-opening of conversations in service cloud that seemed done and where archived This has gradually decreased and continues to die down towards zero. We'll monitor for another hour before we close this incident report. Jun <var data-var='date'>18</var>, <var data-var='time'>06:57</var> CEST Investigating - We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.

Bot Router - Conversations triggered repeatedly

Jun <var data-var='date'>17</var>, <var data-var='time'>14:57</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>14:17</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>13:28</var> CEST Investigating - We are experiencing a service interruption which affects Status Reports. Our engineers are looking into this.

Is CM.com down?

CM.com status is UNDER MAINTENANCE

Components with issues

Lastest published events

Email Service Interruption

Email service disruption

FR - Orange (20801) Operator service interruption.

CM.com Services, Components and Regions

Recent CM.com events

Scheduled Maintenance – Email & Campaigns

Maintenance - Changes to webhooks for Incoming messages

Email Service Interruption

Email service disruption

FR - Orange (20801) Operator service interruption.

API.cm.com- API Errors June 30th

Get your FREE account now,
5 monitors included!

Is CM.com down?

CM.com status is UNDER MAINTENANCE

Components with issues

Lastest published events

Email Service Interruption

Email service disruption

FR - Orange (20801) Operator service interruption.

CM.com Services, Components and Regions

Recent CM.com events

Scheduled Maintenance – Email & Campaigns

Maintenance - Changes to webhooks for Incoming messages

Email Service Interruption

Email service disruption

FR - Orange (20801) Operator service interruption.

API.cm.com- API Errors June 30th

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!