THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> CESTApr <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> CEST Scheduled - Due to continuous improvements made to our Verification & Sign services, we have scheduled a 2 hour maintenance window for our Verification & Sign platform. During this maintenance window a short interruption of service may be experienced. If you have any questions or experience issues, please contact us via https://support.cm.com

Verification & Sign - Scheduled Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>21:10</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> CEST Investigating - BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - BE - Orange Belgium - 20610

Apr <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> CEST Investigating - We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000

MSC - Mobile Service Cloud - Service Interruption

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:37</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:43</var> CEST Investigating - We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).

Delivery delays towards FR - Orange (20801)

Mar <var data-var='date'>31</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>14:39</var> CEST Scheduled - As part of our ongoing efforts to improve service quality, we will perform scheduled maintenance on our Mobile Service Cloud - Native Voice integration on Tuesday, March 31, between 22:00 and 23:00 (CET). During this maintenance window, you may experience up to 10 minutes of downtime. The Voice Platform and other Mobile Service Cloud integrations are not affected by this maintenance. Should have any issues after the change, please contact us via voice.support@cm.com Best regards, CM Voice Team

Scheduled maintenance Mobile Service Cloud - Native Voice

Mar <var data-var='date'>30</var>, <var data-var='time'>17:02</var> CEST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>10:46</var> CET Update - During the maintenance, we identified an issue where some ticket prices were not correctly stored in our database starting Wednesday 25th of March, ending Thursday 26th of March 17:00h. The root cause has been identified and resolved, meaning this issue will not occur again moving forward. At this time, we are working on retroactively restoring the missing data in our database. As a result, statistics and exports within the CMS may currently be affected. We expect the missing data to be fully restored early next week. Thank you for your understanding and patience. If you have any questions or notice anything unusual, please contact your Customer Success Manager.Mar <var data-var='date'>24</var>, <var data-var='time'>16:59</var> CET Update - Migration concluded successfully. Maintenance will continue 25th of March. Expect small outages during the day. We will update as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>07:42</var> CET Update - Migration in progress. Small outages can occur.Mar <var data-var='date'>23</var>, <var data-var='time'>11:18</var> CET Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>11:18</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>11:17</var> CET Scheduled - We would like to inform you of planned maintenance starting on Monday 23rd and ending Monday 30th EOD. This maintenance will improve speed and security on the GT platform, and is considered standard. Impacted services are: Global Ticket / Museum & Parks ticketshops Global Ticket / Museum & Parks CMS Global Ticket / Museum & Parks external integrations We will be using a phased approach to this update which should ensure minimal to no disruption. Therefore we expect no impact on Ticketshop availability: tickets will remain available for purchase as usual. If you do notice anything unusual during or after the maintenance window, please reach out to your Customer Success Manager, and we will address it as quickly as possible.

Scheduled Maintenance Global Ticket / Museums & Parks

Mar <var data-var='date'>26</var>, <var data-var='time'>15:13</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>11:58</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>26</var>, <var data-var='time'>11:22</var> CET Investigating - SE - Tele2 - 24007 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - SE - Tele2 - 24007

Mar <var data-var='date'>26</var>, <var data-var='time'>15:12</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>14:24</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>26</var>, <var data-var='time'>12:37</var> CET Investigating - NL - Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - NL - Odido (20416)

Mar <var data-var='date'>24</var>, <var data-var='time'>03:30</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>21:50</var> CET Scheduled - We will be performing maintenance to our General Admission / Ticketing NXTGN platform. This maintenance will improve the ticketing platform experience and finalize the migration from the old ticketing app towards the new NXTGN platform. Our services will be fully unreachable during this time. Impacted services are: - NXTGN dashboard - NXTGN shop (sales.ticketing.cm.com) - Ticket download and personalization - CM Ticket scan app (Entrance Management is not impacted)

Scheduled maintenance General Admission / NXTGN

Mar <var data-var='date'>23</var>, <var data-var='time'>14:44</var> CET Resolved - Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.

Mobile Service Cloud, Handover issues

Mar <var data-var='date'>19</var>, <var data-var='time'>19:58</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>10:02</var> CET Investigating - We are currently seeing an issue with incoming messages from the Operator Odido, we are working with the operator to resolve the issue.

Operator Service Interruption - NL - Odido - 20416

Mar <var data-var='date'>18</var>, <var data-var='time'>16:53</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>15:16</var> CET Update - Issue has been identified, and a fix is implemented. New incoming in/outbound traffic is processed without delay, Product will continue monitoring the situation.Mar <var data-var='date'>18</var>, <var data-var='time'>15:13</var> CET Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>18</var>, <var data-var='time'>15:13</var> CET Monitoring - Issue has been identified, and a fix is implemented. Delayed in/outbound traffic is being processed at the moment. Product will continue monitoring the situation.Mar <var data-var='date'>18</var>, <var data-var='time'>14:38</var> CET Update - Issue remains ongoing, product is investigating. All in/outbound traffic will be processed with a delay.Mar <var data-var='date'>18</var>, <var data-var='time'>13:50</var> CET Investigating - There is a queue at Agent Inbox. this results in delayed processing of tasks. This impacts the processing of all inbound and outbound work. Product is investigating this issue at the moment.

Agent Inbox delay in processing tasks

Mar <var data-var='date'>18</var>, <var data-var='time'>11:47</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>10:17</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>18</var>, <var data-var='time'>10:07</var> CET Investigating - We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.

Possible degraded voice quality due to external network issues.

Mar <var data-var='date'>17</var>, <var data-var='time'>11:29</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>10:55</var> CET Investigating - Test Center in CAIC CMS is not working. Product team is busy investigating.

Conversational AI cloud - CMS : Test Center not working

Mar <var data-var='date'>10</var>, <var data-var='time'>10:27</var> CET Resolved - The fix has been implemented successfully and verified to have resolved the issue.Mar <var data-var='date'>10</var>, <var data-var='time'>10:13</var> CET Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>10:13</var> CET Identified - We have identified an issue when trying to publish AI Cloud. The issue has been identified and we are working on a Fix.

Conversational AI cloud - CMS

Mar <var data-var='date'> 7</var>, <var data-var='time'>22:10</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> CET Investigating - We are currently investigating this issue.

Operator Service Interruption - Telefonica O2 Germany (26207)

Mar <var data-var='date'> 2</var>, <var data-var='time'>11:05</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:18</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:17</var> CET Investigating - FR - Free Mobile is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic will be queued. We are investigating the incident.

Operator Service Interruption - FR - Free Mobile

Feb <var data-var='date'>26</var>, <var data-var='time'>10:00</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>09:28</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>26</var>, <var data-var='time'>09:14</var> CET Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>26</var>, <var data-var='time'>08:14</var> CET Investigating - Some users may experience difficulties signing into their account and/or receiving emails from CM.com This issue is currently being investigated.

Login Issue

Feb <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CET Resolved - We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process. Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables. Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.

Mobile Marketing Cloud – Email Delivery Issue

Feb <var data-var='date'>25</var>, <var data-var='time'>02:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>11:31</var> CET Scheduled - We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts. Maintenance Window: 🗓 Date: Tuesday, 24 February 2026 ⏰ Time: 22:00 PM - 02:00 AM CET (Central European Time) This essential maintenance is expected to be completed within four hours. We anticipate no disruption to transaction processing. Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.

In Person Payments Maintenance

Feb <var data-var='date'>21</var>, <var data-var='time'>17:52</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>15:52</var> CET Monitoring - We experienced a small technical problem on our payment gateway which resulted in downtime when using pin terminals between 15:20 and 15:30. This issue has since been resolved and we are now monitoring the traffic.

Outage Payment Gateway

Feb <var data-var='date'>19</var>, <var data-var='time'>16:48</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>15:48</var> CET Monitoring - We temporarily experienced an interruption on Mobile Service Cloud - Native Voice. A fix has already been implemented.

Mobile Service Cloud - Native Voice

Feb <var data-var='date'>17</var>, <var data-var='time'>14:13</var> CET Completed - Emergency maintenance has been completedFeb <var data-var='date'>17</var>, <var data-var='time'>13:54</var> CET Verifying - The emergency maintenance has concluded early, we are monitoring.Feb <var data-var='date'>17</var>, <var data-var='time'>13:51</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>17</var>, <var data-var='time'>13:50</var> CET Scheduled - we will be undergoing an Emergency maintenance on the PSP environment. Maintenance end is subject to change.

Emergency Maintenance - PSP Environment

Feb <var data-var='date'>16</var>, <var data-var='time'>09:57</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>08:54</var> CET Investigating - Dutch operator KPN and Telfort is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - NL - KPN/Telfort

Feb <var data-var='date'>10</var>, <var data-var='time'>17:48</var> CET Resolved - the systems have fully stabilized and no more disruptions are being detected.Feb <var data-var='date'>10</var>, <var data-var='time'>16:46</var> CET Monitoring - Connections are stabilizing, we will continue to monitor the connections.Feb <var data-var='date'>10</var>, <var data-var='time'>16:03</var> CET Investigating - We are currently investigating an issue with the Native voice connection. Users may experience Disruptions or notice bad connections.

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Lastest published events

Operator Service Interruption - BE - Orange Belgium - 20610

MSC - Mobile Service Cloud - Service Interruption

Delivery delays towards FR - Orange (20801)

CM.com Services, Components and Regions

Recent CM.com events

Verification & Sign - Scheduled Maintenance

Operator Service Interruption - BE - Orange Belgium - 20610

MSC - Mobile Service Cloud - Service Interruption

Delivery delays towards FR - Orange (20801)

Scheduled maintenance Mobile Service Cloud - Native Voice

Scheduled Maintenance Global Ticket / Museums & Parks

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Is CM.com down?

CM.com status is UP

Lastest published events

Operator Service Interruption - BE - Orange Belgium - 20610

MSC - Mobile Service Cloud - Service Interruption

Delivery delays towards FR - Orange (20801)

CM.com Services, Components and Regions

Recent CM.com events

Verification & Sign - Scheduled Maintenance

Operator Service Interruption - BE - Orange Belgium - 20610

MSC - Mobile Service Cloud - Service Interruption

Delivery delays towards FR - Orange (20801)

Scheduled maintenance Mobile Service Cloud - Native Voice

Scheduled Maintenance Global Ticket / Museums & Parks

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!