THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> CEST Sep <var data-var='date'>29</var>, <var data-var='time'>16:08</var> CEST Scheduled - The French operator SFR has scheduled a planned maintenance on their SMSC on 7 October between 06:00 – 08:00 AM CET. MT/MO traffic may be delivered with a delay during this timeframe.

Planned Maintenance FR - SFR - 20810

Oct <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> CEST Resolved - The issue has been resolved. We see normal transaction authorizations. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> CEST Investigating - We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.

In Person Payments Gateway - External Processor (CCV)

Oct <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>09:16</var> CEST Investigating - Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue.

Platform - Random 401 errors

Oct <var data-var='date'> 2</var>, <var data-var='time'>16:01</var> CEST Resolved - We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:57</var> CEST Investigating - We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.

Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients

Oct <var data-var='date'> 1</var>, <var data-var='time'>09:15</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> CEST Investigating - We are experiencing an issue with the database cluster which is currently being investigated.

Verification & Sign - Database issue

Sep <var data-var='date'>30</var>, <var data-var='time'>14:20</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>12:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>11:19</var> CEST Investigating - Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - Netherlands - Vodafone - 20404

Sep <var data-var='date'>30</var>, <var data-var='time'>12:42</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>11:01</var> CEST Investigating - Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.

Operator Service Interruption -Belgium- Orange - 20610

Sep <var data-var='date'>30</var>, <var data-var='time'>10:59</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>09:12</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>08:40</var> CEST Investigating - We are investigating an issue where workflows cannot be opened in the Customer Data Platform.

Customer Data Platform - Workflows cannot be opened

Sep <var data-var='date'>30</var>, <var data-var='time'>02:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>00:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>08:57</var> CEST Scheduled - CCV is migrating its VPN platform. Maintenance window on the VPN platform. Impact: Possible interruptions. Payment processing via CCV may be temporarily unavailable during the window. Action: None required. Monitor the status page for updates.

Sep <var data-var='date'>29</var>, <var data-var='time'>11:18</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>10:32</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>10:16</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST Investigating - We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case.

Degraded Performance Museum & Parks

Sep <var data-var='date'>28</var>, <var data-var='time'>13:11</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>12:32</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>28</var>, <var data-var='time'>12:10</var> CEST Investigating - CM.com platform apps menu is currently unavailable. Our engineers are looking into this.

CM.com platform apps menu unavailable

Sep <var data-var='date'>28</var>, <var data-var='time'>13:00</var> CEST Resolved - Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected. The issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24. We apologize for the inconvenience.

Email Campaigns - Transactional Mail Sent Without Attachments

Sep <var data-var='date'>25</var>, <var data-var='time'>18:34</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>14:23</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>13:26</var> CEST Identified - The cause of the issue has been identified; we are currently taking measures to resolve this incident. Sep <var data-var='date'>25</var>, <var data-var='time'>12:52</var> CEST Investigating - We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.

Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.

Sep <var data-var='date'>22</var>, <var data-var='time'>14:53</var> CEST Resolved - Issue resolved fully. Fix deployed. Sep <var data-var='date'>22</var>, <var data-var='time'>14:23</var> CEST Monitoring - Fix found, monitoring the situation Sep <var data-var='date'>22</var>, <var data-var='time'>13:31</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>13:12</var> CEST Investigating - Degraded performance Museums&Parks Product teams are investigating

Museums&Parks degraded performance

Sep <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>13:36</var> CEST Scheduled - We have scheduled maintenance on Monday, Sept 21st, 2026, from 8:00 AM to 11:00 AM CEST. During this window, the following will be affected: * Email Gateway API (Marketing/Transactional) We do not expect any downtime. Please let us know if you experience any issues. We're carrying out this maintenance to ensure the reliability and performance of our infrastructure.

Scheduled Maintenance – Email Gateway

Sep <var data-var='date'>17</var>, <var data-var='time'>12:31</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>11:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>11:09</var> CEST Investigating - We are currently experiencing an IPP service interruption which is being investigated by our Engineers.

IPP Service Interruption

Sep <var data-var='date'>15</var>, <var data-var='time'>15:20</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>13:01</var> CEST Investigating - BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - BE - Orange Belgium - 20610

Sep <var data-var='date'>15</var>, <var data-var='time'>12:59</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>11:43</var> CEST Monitoring - Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.

Campaigns - Campaigns page temporarily unavailable

Sep <var data-var='date'>15</var>, <var data-var='time'>12:56</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>12:37</var> CEST Investigating - We are currently investigating an issue with In person payments relating to the CCV processors connection

In Person Payments - CCV connection issues

Sep <var data-var='date'>11</var>, <var data-var='time'>12:35</var> CEST Resolved - This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday. Sep <var data-var='date'>11</var>, <var data-var='time'>12:20</var> CEST Monitoring - A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards. Sep <var data-var='date'>11</var>, <var data-var='time'>12:13</var> CEST Investigating - We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.

HALO Voice - Service Disruption

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:50</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>16:11</var> CEST Update - We are still observing a queue towards certain email providers. Until the queue is processed delays are possible. Sep <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> CEST Investigating - We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.

CM Platform - Verification Email delivery issues.

Sep <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>15:48</var> CEST Scheduled - We have scheduled maintenance on Tuesday, Sept 8th, 2026 from 7:00 PM to 2:00 AM CEST. During this window, the following will be affected: • Address book functionality will be unavailable during the maintenance window. • Sending and scheduling of newsletter emails and regular campaigns will not be possible during the maintenance window (triggered message type are not affected). After maintenance completes any queued campaigns will be send. We recommend completing all newsletter email and regular campaign sends/scheduling before 7:00 PM CEST on Sept 8th. We’re carrying out this maintenance to improve the reliability and performance of our platform. We apologize for any inconvenience and thank you for your patience.

Scheduled Maintenance – Email & Campaigns

Sep <var data-var='date'> 4</var>, <var data-var='time'>15:05</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:19</var> CEST Monitoring - Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.

Email Service Interruption

Sep <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>12:24</var> CEST Scheduled - We wish to inform you that CM.com/IPP Payments datacenter provider is performing scheduled network maintenance. Maintenance Window: 🗓 Date: Tuesday, 01 September 2026 ⏰ Time: 02:00 AM - 06:00 AM CEST (Central European Summer Time) We do not expect any impact to payment processing. Our platform runs redundant connections across datacenters, and the work targets primary services one at a time. Our technical team is available for the full window and will monitor the platform throughout. We will post an update here if anything changes.

In Person Payments Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>09:23</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>18:06</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>16:22</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>24</var>, <var data-var='time'>16:18</var> CEST Investigating - We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.

Is CM.com down?

CM.com status is UNDER MAINTENANCE

Components with issues

Lastest published events

In Person Payments Gateway - External Processor (CCV)

Platform - Random 401 errors

Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients

CM.com Services, Components and Regions

Recent CM.com events

Planned Maintenance FR - SFR - 20810

In Person Payments Gateway - External Processor (CCV)

Platform - Random 401 errors

Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients

Verification & Sign - Database issue

Operator Service Interruption - Netherlands - Vodafone - 20404