THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> CEST Aug <var data-var='date'>21</var>, <var data-var='time'>14:13</var> CEST Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>21</var>, <var data-var='time'>13:56</var> CEST Scheduled - Due to scheduled maintenance on the 24th of August, online payment methods will have limited availability between 7:00 and 8:00.

Payments Gateway Migration

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>05:00</var> - <var data-var='time'>06:00</var> CEST Aug <var data-var='date'>21</var>, <var data-var='time'>14:08</var> CEST Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 5</var>, <var data-var='time'>12:43</var> CEST Scheduled - Our engineers will conduct planned maintenance on the Online Payments platform that can affect payment methods. Disruption of traffic processing can be expected during the maintenance window for a few minutes.

Scheduled Maintenance - Online Payments

Aug <var data-var='date'>19</var>, <var data-var='time'>22:41</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST Investigating - We are currently investigating this issue.

Operator Service Interruption: T-Mobile Germany (26201)

Aug <var data-var='date'>19</var>, <var data-var='time'>16:43</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>16:02</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>15:48</var> CEST Investigating - We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.

MSC - Agent Inbox - Possible issue with attaching PDF files

Aug <var data-var='date'>18</var>, <var data-var='time'>22:27</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>21:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>18:40</var> CEST Investigating - We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible. Aug <var data-var='date'>18</var>, <var data-var='time'>16:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>16:02</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>18</var>, <var data-var='time'>15:33</var> CEST Investigating - We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.

Operator Service Interruption: Japan

Aug <var data-var='date'>18</var>, <var data-var='time'>13:08</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>12:11</var> CEST Investigating - Seated Ticketing is currently experiencing a service interruption. Our engineers are looking into this with the highest priority.

Seated Ticketing - Service Interruption

Aug <var data-var='date'>15</var>, <var data-var='time'>07:41</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>06:44</var> CEST Identified - The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.

Mastercard issues on In person payments

Aug <var data-var='date'> 9</var>, <var data-var='time'>18:42</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>18:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> CEST Investigating - We are currently investigating a service interruption affecting Seated Ticketing.

Service Interruption - Seated Ticketing

Aug <var data-var='date'> 4</var>, <var data-var='time'>15:56</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>12:04</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>11:22</var> CEST Investigating - DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - DE - Telekom / T-Mobile

Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>05:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:46</var> CEST Scheduled - In a continuous effort to improve our service and quality, we will carry out scheduled maintenance on certain Voice features on Friday July 31st between 05:00 and 07:00 (CEST). During this maintenance window the following Voice features will be affected briefly: - Native Voice in MSC will be unavailable. - Recording Prompts in FlowBuilder will be unavailable. - Audio files being uploaded for Voice API (Notification, OTP, DTMF), Campaigns & FlowBuilder usage will be delayed. TTS features will be unaffected. SIP Trunking will be unaffected. We apologize for any inconvenience and thank you for your patience. Best regards, CM Voice Team

Scheduled Maintenance - Native Voice  & Audio Files

Jul <var data-var='date'>28</var>, <var data-var='time'>12:10</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>09:11</var> CEST Identified - Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period. Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday. We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available. We apologize for any inconvenience this may cause.

Service Update: Delayed Payout of Visa Transactions

Jul <var data-var='date'>27</var>, <var data-var='time'>16:14</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>15:27</var> CEST Monitoring - A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results. Jul <var data-var='date'>27</var>, <var data-var='time'>14:45</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>14:04</var> CEST Investigating - We are currently investigating an issue causing delay in processing tasks for the Agent Inbox

Agent Inbox - Delay in processing tasks

Jul <var data-var='date'>23</var>, <var data-var='time'>23:21</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> CEST Scheduled - We have scheduled maintenance on Thursday, July 23rd, 2026 from 7:00 PM to 2:00 AM CEST. During this window, the following will be affected: • Address book functionality will be unavailable during the maintenance window. • Sending and scheduling of emails and campaigns will not be possible during the maintenance window. • Some accounts may still be able to send emails during the first couple of hours of the window, though this cannot be guaranteed for all accounts. After maintenance completes, queued emails will be automatically retried — please expect possible delivery delays or send failures. Campaigns scheduled during this window will not be automatically resent. We recommend completing all email and campaign sends/scheduling before 7:00 PM CEST on July 23rd. We’re carrying out this maintenance to improve the reliability and performance of our platform. We apologize for any inconvenience and thank you for your patience.

Scheduled Maintenance – Email & Campaigns

Jul <var data-var='date'>23</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>09:24</var> CEST Scheduled - Due to an unannounced change to Meta's platform interface, CM.com has been required to re-engineer parts of our Meta integration. As a result, creating, adding, or reconfiguring Instagram pages is temporarily unavailable. Existing Instagram channels are not affected and continue to operate normally. New customer onboarding is currently on hold. Please contact your Account Manager or our support team for assistance in the meantime. We are actively working to resolve this and will update this page once functionality has been restored

Service Notice: Meta Integration Update

Jul <var data-var='date'>17</var>, <var data-var='time'>11:18</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>10:49</var> CEST Investigating - DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is queueing and will be delivered when it is resolved.

Operator Service Interruption - DE - 1&1 - 26223

Jul <var data-var='date'>16</var>, <var data-var='time'>08:04</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>13:18</var> CEST Identified - Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow

Mobile Service Cloud - Analytics portal out of date

Jul <var data-var='date'>14</var>, <var data-var='time'>10:47</var> CEST Resolved - What happened Today, some of our services experienced disruption following a release in which credentials for our Realtime service could not be read correctly during task processing. This had the potential to impact various parts of the platform, with the most significant effect on Native Voice Calls, which remained stuck in the queue and were not offered to available agents. Additionally, AI suggestions were not plotted in real time. By 09:39, the issue had been fully resolved and all services were restored to normal. What we are doing to prevent this in the future This issue was introduced by a hotfix that bypassed our standard test pipeline. Going forward, we will run core regression tests before any hotfix is released to production, ensuring issues like this are caught early. In addition, we are adding monitoring and alerting to detect this type of disruption earlier and respond more quickly. Closing Our apologies for the inconvenience caused. We will work diligently to prevent this from happening again. Jul <var data-var='date'>14</var>, <var data-var='time'>09:39</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>09:20</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>08:53</var> CEST Investigating - We are currently investigating this issue.

Mobile Service Cloud - Issues answering native voice calls

Jul <var data-var='date'>13</var>, <var data-var='time'>17:02</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>16:19</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>16:15</var> CEST Investigating - We are currently investigating unresponsive or slow loading Agent Inbox.

MSC - Agent Inbox Interruption

Jul <var data-var='date'>10</var>, <var data-var='time'>12:19</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>09:17</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>21:13</var> CEST Scheduled - During the week of the 29th of June, we will be making infrastructure improvements to our Payment Methods platform. These improvements are focused on increasing the reliability, performance, and security of our services even further. We do not expect any downtime or disruption during this period. If you have any questions or notice anything unexpected, please don't hesitate to reach out to our support team.

Pay - Docdata Payments infrastructure improvements

Jul <var data-var='date'> 9</var>, <var data-var='time'>18:03</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:49</var> CEST Monitoring - Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:20</var> CEST Identified - We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:26</var> CEST Update - The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:08</var> CEST Investigating - Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.

Messaging platform performance is degraded

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:23</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:14</var> CEST Investigating - We are currently investigating this issue.

Operator Service Interruption - MTN - South Africa (65510)

Jul <var data-var='date'> 8</var>, <var data-var='time'>19:56</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:50</var> CEST Monitoring - We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.

Agent Inbox - delay in processing of tasks

Jul <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> CEST Scheduled - On July 8 2026 we will enable the new BSUID fields for WhatsApp in the MO webhooks; No downtime expected, See https://developers.cm.com/messaging/docs/whatsapp-business-scoped-user-ids

Maintenance - Changes to webhooks for Incoming messages

Jul <var data-var='date'> 6</var>, <var data-var='time'>07:09</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:52</var> CEST Update - Open and Click tracking has been temporarily disabled. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>04:03</var> CEST Investigating - Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

Email Service Interruption

Jul <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> CEST Resolved - The Email Gateway service disruption has been resolved. All Sign emails have been sent. Jul <var data-var='date'> 5</var>, <var data-var='time'>10:20</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 5</var>, <var data-var='time'>09:47</var> CEST Investigating - Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

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Components with issues

Lastest published events

Operator Service Interruption: T-Mobile Germany (26201)

MSC - Agent Inbox - Possible issue with attaching PDF files

Operator Service Interruption: Japan

CM.com Services, Components and Regions

Recent CM.com events

Payments Gateway Migration

Scheduled Maintenance - Online Payments

Operator Service Interruption: T-Mobile Germany (26201)

MSC - Agent Inbox - Possible issue with attaching PDF files

Operator Service Interruption: Japan

Seated Ticketing - Service Interruption