THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>22:30</var> CEST &nbsp;-&nbsp; May <var data-var='date'>27</var>, <var data-var='time'>00:30</var> CEST May <var data-var='date'>21</var>, <var data-var='time'>17:32</var> CEST Scheduled - On May 26th, 22.30 till 00:30 CET, we will be performing maintenance work on our queueing systems to improve resilience and service quality. This will include two temporary loadtest on our production environment to validate our changes. Although this is outside peak hours, any messaging traffic you have during these hours may face delays. We will close the maintenance window once our work has been completed, but we expect it will not take longer than the specified timespan.

Mobile Service Cloud: Agent Inbox

May <var data-var='date'>21</var>, <var data-var='time'>16:27</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>15:42</var> CEST Monitoring - Traffic is processed normally. All previously delayed tasks have been processed. May <var data-var='date'>21</var>, <var data-var='time'>15:05</var> CEST Update - New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay. May <var data-var='date'>21</var>, <var data-var='time'>14:15</var> CEST Investigating - Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

Agent Inbox delay in processing tasks

May <var data-var='date'>21</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>17:07</var> CEST Scheduled - As part of our ongoing commitment to improve our service quality and reliability, we will be carrying out a scheduled maintenance update on certain services used in the Campaigns Application on Thursday, May 21, from 13:00 to 14:00 CEST. During this maintenance window, we do not anticipate any disruption to the service.

[Scheduled] Planned Maintenance - Campaigns

May <var data-var='date'>20</var>, <var data-var='time'>04:11</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>03:10</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>02:28</var> CEST Identified - French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

Operator Service Interruption - FR - Orange France - 20801

May <var data-var='date'>19</var>, <var data-var='time'>09:04</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>16:24</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>10:25</var> CEST Investigating - We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.

IPP Gateway - intermittent transaction issues

May <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>16:31</var> CEST Scheduled - As part of our ongoing commitment to improve our service quality and reliability, we will be carrying out a scheduled maintenance update on certain services used in the Campaigns Application on Monday, May 18, from 11:00 to 12:00 CEST. During this maintenance window, we do not anticipate any disruption to the service.

May <var data-var='date'>17</var>, <var data-var='time'>13:25</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>12:39</var> CEST Investigating - We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.

May <var data-var='date'>13</var>, <var data-var='time'>14:30</var> CEST Resolved - Between 14:17 and 15:15 CEST, we experienced an issue in the Email Campaigns application that caused email messages to not be delivered. Due to an internal error, affected messages were not delivered and could not be recovered. As a result, emails scheduled during this window were not sent. Email delivery has returned to normal and is now operating as usual. We apologize for the inconvenience.

Email Campaign - Email Delivery Issue

May <var data-var='date'> 7</var>, <var data-var='time'>15:38</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> CEST Monitoring - In and outbound calling is working, our team continues to investigate this issue further. May <var data-var='date'> 7</var>, <var data-var='time'>14:18</var> CEST Update - Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue. May <var data-var='date'> 7</var>, <var data-var='time'>14:09</var> CEST Investigating - We are currently investigating this issue.

Native Voice - degraded performance

May <var data-var='date'> 7</var>, <var data-var='time'>14:49</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> CEST Update - We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this. May <var data-var='date'> 7</var>, <var data-var='time'>10:50</var> CEST Identified - We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this. May <var data-var='date'> 7</var>, <var data-var='time'>10:50</var> CEST Investigating - We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.

HALO - tool call failures

May <var data-var='date'> 6</var>, <var data-var='time'>01:02</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>00:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>23:40</var> CEST Investigating - We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.

In Person Payments - Gateway is experiencing unexpected issues.

May <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> CEST Scheduled - We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.  Maintenance Window: 🗓 Date: Tuesday, 05 May 2026 ⏰ Time: 21:00 PM - 24:00 PM CEST (Central European Summer Time)  This essential maintenance is expected to be completed within three hours. We anticipate no disruption to transaction processing.  Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.

Planned Maintenance - In Person Payments (IPP) Infrastructure

May <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> CEST Resolved - The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager. May <var data-var='date'> 5</var>, <var data-var='time'>10:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>09:31</var> CEST Identified - The issue has been identified and a fix is being implemented.

Scripted Chatbot degraded performance

May <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>09:14</var> CEST Scheduled - We will be performing scheduled database maintenance on Entrance Management during this window. The Entrance Management platform may experience degraded performance or reduced availability during this time. Incoming data processing (new tickets) will be paused for the duration of the maintenance. No data will be lost and queued data will be processed after the maintenance has been completed. We expect to resume normal operations by 06:00 AM. We apologize for any inconvenience.

Entrance Management Scheduled Database Maintenance

Apr <var data-var='date'>29</var>, <var data-var='time'>20:37</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>15:00</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>10:39</var> CEST Investigating - BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.

Operator Service Interruption - BE - Orange Belgium - 20610

Apr <var data-var='date'>24</var>, <var data-var='time'>14:03</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>13:53</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>13:44</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>13:28</var> CEST Investigating - We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.

Pay - Unable to  process transactions through Omnipay

Apr <var data-var='date'>22</var>, <var data-var='time'>17:00</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>13:47</var> CEST Monitoring - We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks. Apr <var data-var='date'>22</var>, <var data-var='time'>11:47</var> CEST Identified - We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups.  This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal. Our engineers are still working on restoring normal queue processing. In/Outgoing traffic may still be delayed. Apr <var data-var='date'>22</var>, <var data-var='time'>10:54</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>09:46</var> CEST Investigating - We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.

Agent Inbox: slow responses

Apr <var data-var='date'>20</var>, <var data-var='time'>17:30</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>15:48</var> CEST Investigating - We are currently investigating this issue.

Failed transactions on payment terminals.

Apr <var data-var='date'>20</var>, <var data-var='time'>12:02</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>11:23</var> CEST Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>20</var>, <var data-var='time'>11:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>03:33</var> CEST Investigating - We are currently investigating an issue affecting texter. Test nodes are not available for testing.

Texter - Unavailable test nodes

Apr <var data-var='date'>18</var>, <var data-var='time'>22:01</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>21:28</var> CEST Investigating - We are currently investigating this issue.

Email gateway API experiencing delivery issues

Apr <var data-var='date'>17</var>, <var data-var='time'>17:12</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>16:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>16:23</var> CEST Investigating - We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards. Scanning tickets should still work.

Seated Ticketing - Database outage

Apr <var data-var='date'>17</var>, <var data-var='time'>13:22</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>10:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>09:53</var> CEST Identified - The issue has been identified and our engineers are working on a fix. Apr <var data-var='date'>17</var>, <var data-var='time'>04:21</var> CEST Investigating - We are currently experiencing a service interruption with Texter. Our engineers are looking into this.

Service Interruption Texter

Apr <var data-var='date'>16</var>, <var data-var='time'>01:58</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>01:31</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>00:56</var> CEST Investigating - We are currently investigating an issue affecting PSP services.

CM Payments - PSP - Service Interruption

Apr <var data-var='date'>15</var>, <var data-var='time'>14:07</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>11:27</var> CEST Investigating - Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body. We are checking with them in order to see this resolved.

Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium  20605

Apr <var data-var='date'>15</var>, <var data-var='time'>08:28</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> CEST Scheduled - Due to continuous improvements made to our Verification & Sign services, we have scheduled a 2 hour maintenance window for our Verification & Sign platform. During this maintenance window a short interruption of service may be experienced. If you have any questions or experience issues, please contact us via https://support.cm.com

Is CM.com down?

CM.com status is UP

Lastest published events

Agent Inbox delay in processing tasks

[Scheduled] Planned Maintenance - Campaigns

Operator Service Interruption - FR - Orange France - 20801

CM.com Services, Components and Regions

Recent CM.com events

Mobile Service Cloud: Agent Inbox

Agent Inbox delay in processing tasks

[Scheduled] Planned Maintenance - Campaigns

Operator Service Interruption - FR - Orange France - 20801

IPP Gateway - intermittent transaction issues

[Scheduled] Planned Maintenance - Campaigns

Get your FREE account now,
5 monitors included!

Is CM.com down?

CM.com status is UP

Lastest published events

Agent Inbox delay in processing tasks

[Scheduled] Planned Maintenance - Campaigns

Operator Service Interruption - FR - Orange France - 20801

CM.com Services, Components and Regions

Recent CM.com events

Mobile Service Cloud: Agent Inbox

Agent Inbox delay in processing tasks

[Scheduled] Planned Maintenance - Campaigns

Operator Service Interruption - FR - Orange France - 20801

IPP Gateway - intermittent transaction issues

[Scheduled] Planned Maintenance - Campaigns

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!