Jul <var data-var='date'>16</var>, <var data-var='time'>02:12</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>22:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

US1 (portal.clumio.com) Backup failures due to Intermittent service degradation

Jan <var data-var='date'> 9</var>, <var data-var='time'>17:57</var> UTC Resolved - The issue was fully resolved by 16:30 UTC, and RDS backups are now functioning normally. A detailed Root Cause Analysis (RCA) will be shared through the appropriate channels once finalized. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> UTC Update - We are seeing recovery across the RDS backups. We will continue to update the status Jan <var data-var='date'> 9</var>, <var data-var='time'>15:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:57</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:22</var> UTC Identified - We have identified the issue and are actively working to implement a fix. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> UTC Investigating - We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available. The impact is limited to RDS resources; backups for other data sources are functioning normally.

RDS backup failures

Oct <var data-var='date'>20</var>, <var data-var='time'>23:01</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>21:06</var> UTC Update - We are tracking the backup tasks and we see signs towards full recovery. We estimate the backup tasks should fully recover by 22:00 UTC Oct <var data-var='date'>20</var>, <var data-var='time'>12:25</var> UTC Monitoring - The service provider has mitigated the core issue affecting the us-east-1 region. However, a few services are still experiencing residual impact. We are actively monitoring backup tasks on our end and have observed encouraging signs of recovery. Our team continues to closely track the status of these tasks. Oct <var data-var='date'>20</var>, <var data-var='time'>10:09</var> UTC Identified - The issue has been identified at the service provider end. Oct <var data-var='date'>20</var>, <var data-var='time'>10:05</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>10:01</var> UTC Investigating - Since October 20th at 12:11 AM PDT, our service provider, AWS, has been experiencing an outage in the us-east-1 region. As a result, backup and restore operations for all data sources located in this region are currently impacted. Our team is actively investigating the backup failures observed across these data sources, which appear to be caused by the underlying service provider issue. We are closely monitoring the situation and will provide updates as more information becomes available or once services are restored.

Service Provider (AWS) Outage in US-EAST-1 region impacting backups and restores across all datasources in that region

Aug <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>01:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>21:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 1</var>, <var data-var='time'>20:02</var> UTC Investigating - We are currently investigating the issue. Customer Impact : Microsoft 365 backups are in a queued state and not completing in the platform

US1 (portal.clumio.com) Stuck backups due to degraded performance

Jun <var data-var='date'> 7</var>, <var data-var='time'>06:38</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>21:14</var> UTC Update - We are still in the process of recovering from the recent issue and are working diligently to stabilize services and ensure operations are fully restored. Jun <var data-var='date'> 6</var>, <var data-var='time'>17:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:41</var> UTC Update - The issue has been identified, and we are currently working on a fix. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC Investigating - We are currently investigating this issue.

US1 (portal.clumio.com) Backup and Restore failures due to degraded performance

Sep <var data-var='date'>13</var>, <var data-var='time'>15:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>23:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>22:11</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>12</var>, <var data-var='time'>21:58</var> UTC Investigating - We are currently investigating this issue.

US1 (portal.clumio.com) Backup failures due to degraded performance

Aug <var data-var='date'>29</var>, <var data-var='time'>11:09</var> UTC Resolved - The incident is now resolved and backup tasks are completing successfully. Aug <var data-var='date'>29</var>, <var data-var='time'>10:33</var> UTC Monitoring - The underlying service provider issue is now resolved. We are currently monitoring the status of the tasks. Aug <var data-var='date'>29</var>, <var data-var='time'>10:06</var> UTC Identified - The issue has been identified at the service provider end. Aug <var data-var='date'>29</var>, <var data-var='time'>09:28</var> UTC Investigating - We are currently investigating backup failures observed across data sources due to an underlying service provider issue.

Backup failures across data sources due to underlying Service Provider issues

Jul <var data-var='date'>24</var>, <var data-var='time'>09:19</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>08:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>06:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>24</var>, <var data-var='time'>02:11</var> UTC Investigating - Currently investigating a performance degradation specific to MSSQL on EC2 Database backups. Log backups and restore operations are not impacted at this time.

Performance degradation in MSSQL on EC2 Database Backups

Jun <var data-var='date'>29</var>, <var data-var='time'>08:49</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>06:54</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>29</var>, <var data-var='time'>04:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>01:50</var> UTC Identified - Performance degradation has been identified and we are working on resolving the issue. Jun <var data-var='date'>29</var>, <var data-var='time'>00:48</var> UTC Investigating - We are currently investigating this issue.

Investigating Performance degradation in RDS Backups

May <var data-var='date'>31</var>, <var data-var='time'>05:17</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>13:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>11:56</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>30</var>, <var data-var='time'>11:53</var> UTC Identified - We have identified further degradation in services. A fix has been identified and will be implemented shortly. May <var data-var='date'>29</var>, <var data-var='time'>23:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>23:10</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>29</var>, <var data-var='time'>22:48</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>18</var>, <var data-var='time'>08:32</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>08:31</var> UTC Update - A fix for this issue is now deployed. The issue stands fixed. Apr <var data-var='date'>17</var>, <var data-var='time'>20:18</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>17:52</var> UTC Investigating - We are currently investigating the issue. This issue is isolated to adding/modifying Clumio Protection Groups. Other components of the Clumio US1 Portal (portal.clumio.com) remain unaffected. Users might encounter following error message while adding/modifying S3 protection group. "Could not add buckets to Protection Group. Failed to add these buckets : ..."

US1 (portal.clumio.com) - AWS S3: Delay observed in adding/modifying Clumio S3 Protection Group

Mar <var data-var='date'>26</var>, <var data-var='time'>22:21</var> UTC Resolved - Normal service functionality has been restored following AWS's completion of their recovery efforts. We're happy to report that EC2 backup tasks are now succeeding without issue. This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>22:07</var> UTC Monitoring - AWS reported progress in resolving the underlying issue, and we observed gradual improvements in EC2 task performance. Clumio will continue to monitor the EC2 backup health. Mar <var data-var='date'>26</var>, <var data-var='time'>21:30</var> UTC Update - We are actively monitoring the situation and will provide updates as soon as more information becomes available from the AWS. Mar <var data-var='date'>26</var>, <var data-var='time'>21:22</var> UTC Investigating - Clumio has detected a service disruption stemming from an outage within our cloud service provider, Amazon Web Services (AWS) infrastructure. This outage has directly affected our AWS EC2 backup tasks, leading to intermittent failures. Users may experience EC2 backup task failures until the issue is resolved from the AWS side. Any customer who has EC2 backups configured for their AWS "us-east-1" account will notice these failures. We are actively monitoring the situation and will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

AWS EC2 Backup Failures

Dec <var data-var='date'>18</var>, <var data-var='time'>20:48</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>19:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>19:26</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>18</var>, <var data-var='time'>16:15</var> UTC Investigating - Clumio has identified an degraded performance which affects navigating around the Clumio portal in US1 ( https://portal.clumio.com, https://west.portal.clumio.com)

US1 (portal.clumio.com) - Clumio Web UI Slowness

Oct <var data-var='date'>26</var>, <var data-var='time'>21:26</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>26</var>, <var data-var='time'>20:02</var> UTC Identified - Clumio has identified an issue that prevents users from being able to access the Clumio portal in US1 ( https://portal.clumio.com, https://west.portal.clumio.com).

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Lastest published events

US1 (portal.clumio.com) Backup failures due to Intermittent service degradation

RDS backup failures

Service Provider (AWS) Outage in US-EAST-1 region impacting backups and restores across all datasources in that region

Clumio Services, Components and Regions

Recent Clumio events

US1 (portal.clumio.com) Backup failures due to Intermittent service degradation

RDS backup failures

Service Provider (AWS) Outage in US-EAST-1 region impacting backups and restores across all datasources in that region

US1 (portal.clumio.com) Stuck backups due to degraded performance

US1 (portal.clumio.com) Backup and Restore failures due to degraded performance

US1 (portal.clumio.com) Backup failures due to degraded performance