THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC &nbsp;-&nbsp; Apr <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTCApr <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> UTC Scheduled - We will be performing scheduled maintenance on the Cloudways Platform to improve billing experience. Activity start time: 15th April 2026, 11:00 UTC Activity end time: 16th April 2026, 21:00 UTC Impact Area: Access to your account profile, real-time billing, payments, invoices, and funds will be temporarily unavailable. Your hosted servers and websites will remain fully operational and will not be affected by this activity. The activity is expected to take approximately 1-2 hours per account. We will promptly inform you as soon as this maintenance is complete. We apologize for any inconvenience and appreciate your understanding as we perform these essential updates.

Planned Maintenance - Cloudways Billing, Invoice & Funds Sections

Apr <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:58</var> UTC Investigating - Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.

Partial Outage at Sydney Location (Vultr)

Apr <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 4</var>, <var data-var='time'>06:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC Investigating - We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.

UI Issue - Stuck Processes

Mar <var data-var='date'>25</var>, <var data-var='time'>15:30</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>18:18</var> UTC Monitoring - Linode has confirmed that the connectivity issues in their Jakarta region have been addressed. Their team will continue to monitor the situation to ensure stability.Mar <var data-var='date'>20</var>, <var data-var='time'>11:42</var> UTC Identified - Our upstream provider, Linode, is currently experiencing a partial outage in their Jakarta region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Linode Jakarta Partial Outage

Mar <var data-var='date'>17</var>, <var data-var='time'>09:20</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues.Mar <var data-var='date'>16</var>, <var data-var='time'>22:37</var> UTC Monitoring - Storage service is stable and fully restored. Our team continues to monitor system performance.Mar <var data-var='date'>16</var>, <var data-var='time'>21:06</var> UTC Investigating - Some Cloudways Autonomous applications hosted in the US region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

Cloudways Autonomous: Partial Service Degradation in US (South Carolina)

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.Mar <var data-var='date'> 2</var>, <var data-var='time'>18:28</var> UTC Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.Mar <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> UTC Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (Bahrain) Outage

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:10</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.Mar <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> UTC Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.Mar <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> UTC Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (UAE) Outage

Feb <var data-var='date'>13</var>, <var data-var='time'>07:16</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues.Feb <var data-var='date'>12</var>, <var data-var='time'>22:47</var> UTC Monitoring - Storage service is stable and fully restored. Our team continues to monitor system performance.Feb <var data-var='date'>12</var>, <var data-var='time'>14:48</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>12</var>, <var data-var='time'>14:43</var> UTC Investigating - Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

Cloudways Autonomous: Partial Service Degradation

Jan <var data-var='date'>28</var>, <var data-var='time'>15:34</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>13:04</var> UTC Investigating - Our upstream provider Vultr is currently experiencing a partial outage in their Singapore region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Vultr Singapore Partial Outage

Jan <var data-var='date'>22</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>10:24</var> UTC Scheduled - We will be conducting an important server maintenance to enhance security and reliability during the following window: Activity start time: 22nd January, 07:00 UTC Activity end time: 22nd January, 11:00 UTC Impact areas during the activity: - The Redis package will be upgraded. No existing configuration will be replaced. - During the upgrade, Redis may temporarily refuse connections. Non-impacted areas: - For those not utilizing Redis or Object Cache Pro, there will be no impact on your site's overall availability. We will promptly update our status page as soon as this maintenance is completed. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Scheduled Maintenance - Cloudways Managed Servers

Jan <var data-var='date'>21</var>, <var data-var='time'>08:20</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>10:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>19</var>, <var data-var='time'>10:07</var> UTC Investigating - Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.

Elastic Email Degraded Services

Jan <var data-var='date'>19</var>, <var data-var='time'>10:01</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>09:12</var> UTC Investigating - We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

Email Delivery Latency Affecting Login Verification

Jan <var data-var='date'> 9</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>19:48</var> UTC Identified - We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.

Issue with Support Chat Tool

Jan <var data-var='date'> 5</var>, <var data-var='time'>15:50</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> UTC Investigating - We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Issue with Chat tool

Dec <var data-var='date'>30</var>, <var data-var='time'>15:09</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>30</var>, <var data-var='time'>13:53</var> UTC Monitoring - The fix has been successfully implemented. Our team is now actively monitoring the results to ensure everything is functioning smoothly. We appreciate your patience and will provide further updates if needed.Dec <var data-var='date'>30</var>, <var data-var='time'>13:27</var> UTC Identified - Our team is still actively investigating the ongoing issue. We want to assure you that all servers are operating normally and your websites remain fully accessible. We appreciate your continued patience and will provide further updates as soon as more information is available.Dec <var data-var='date'>30</var>, <var data-var='time'>12:01</var> UTC Investigating - We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.

Service Degradation Cloudways Platform

Dec <var data-var='date'>30</var>, <var data-var='time'>06:20</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>29</var>, <var data-var='time'>17:34</var> UTC Investigating - Rackspace is currently facing issues with webmail login access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.

Rackspace Webmail Access Issue

Dec <var data-var='date'>21</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>12:14</var> UTC Identified - Cloudflare is currently investigating intermittent issues with network performance. Customers may observe unexpected errors while accessing websites that are proxied through Cloudflare or using the Cloudways Cloudflare Add-on. Our engineering team is actively monitoring the situation and will share further updates as more information becomes available. Customers who are not using Cloudflare are not affected.

Network Performance Issues || Cloudflare

Dec <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>14:39</var> UTC Scheduled - We have scheduled a brief maintenance window to perform necessary upgrades to our cloud infrastructure. Activity start time: 6th December, 07:30 AM UTC Activity end time: 6th December, 08:30 AM UTC Impact Area: While your live websites and servers will continue running normally without interruption, you might notice minor service degradation when navigating the Cloudways Platform Console during this hour. We will promptly notify you once the upgrade is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Scheduled Infrastructure Maintenance

Dec <var data-var='date'> 5</var>, <var data-var='time'>17:18</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> UTC Monitoring - we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare. Our team is closely monitoring the situation along with Cloudflare to ensure full service stability. If you continue to experience any issues, please reach out to our support team. We will provide further updates as needed.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:05</var> UTC Investigating - We are aware of an ongoing Cloudflare network issue that may cause intermittent 5xx errors, connection timeouts, or degraded performance for applications using the Cloudways Cloudflare Add-on or any site proxied through Cloudflare directly. This aligns with the active incident reported on Cloudflare’s status page: https://www.cloudflarestatus.com/ Our engineering team is actively monitoring the situation and is in direct communication with Cloudflare to ensure the issue is resolved at the earliest. Customers who are not using Cloudflare are not affected. Further updates will be posted here as soon as new information becomes available.

Cloudflare Global Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>02:40</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>13:44</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'>24</var>, <var data-var='time'>13:44</var> UTC Investigating - We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service. Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.

New Addon Subscribers are Unable to Create Mailbox in Rackspace

Dec <var data-var='date'> 2</var>, <var data-var='time'>12:26</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>14:10</var> UTC Investigating - We are facing degraded performance with Elastic Email, affecting a subset of customers whose emails are not being sent promptly and experiencing delays. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

Nov <var data-var='date'>28</var>, <var data-var='time'>02:42</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>23</var>, <var data-var='time'>20:42</var> UTC Investigating - Vultr has reported an incident affecting global server provisioning operations. They are continuing to investigate, and we are monitoring the situation closely. We will provide updates as soon as more information becomes available. We regret any inconvenience caused.

Issues in Server Provisioning (with Vultr)

Nov <var data-var='date'>27</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>27</var>, <var data-var='time'>16:39</var> UTC Monitoring - The network services are being restored, and our team is actively monitoring the current status.Nov <var data-var='date'>27</var>, <var data-var='time'>14:47</var> UTC Investigating - Our upstream provider Vultr is currently experiencing a partial outage in the London region. Their network engineers are actively working to restore connectivity as quickly as possible. We sincerely regret the inconvenience this may cause and appreciate your patience while the issue is being resolved.

Vultr London Network Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>17:57</var> UTC Resolved - We have received confirmation from Cloudflare that their services have returned to normal and no further errors or latency are being observed across their network. As a result, the issue affecting access to the Cloudways platform has been resolved. We sincerely appreciate your patience and understanding during this disruption.Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> UTC Monitoring - The Cloudflare team has implemented a fix. We continue to monitor for errors to ensure all services return to normal.Nov <var data-var='date'>18</var>, <var data-var='time'>12:57</var> UTC Update - We are continuing to monitor the Cloudflare status.Nov <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC Investigating - Cloudflare is currently facing a global service outage that’s affecting websites and services using their network. This includes the Cloudways website, platform and related services. We’re actively monitoring Cloudflare’s updates and will keep our customers informed as the situation evolves.

Service degradation due to Cloudflare global outage

Nov <var data-var='date'>18</var>, <var data-var='time'>09:01</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>06:13</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>05:30</var> UTC Investigating - We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

Is Cloudways down?

Cloudways status is PARTIAL OUTAGE

Components with issues

Lastest published events

Partial Outage at Sydney Location (Vultr)

UI Issue - Stuck Processes

Linode Jakarta Partial Outage

Cloudways Services, Components and Regions

Recent Cloudways events

Planned Maintenance - Cloudways Billing, Invoice & Funds Sections

Partial Outage at Sydney Location (Vultr)

UI Issue - Stuck Processes

Linode Jakarta Partial Outage

Cloudways Autonomous: Partial Service Degradation in US (South Carolina)

AWS Middle East (Bahrain) Outage

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Is Cloudways down?

Cloudways status is PARTIAL OUTAGE

Components with issues

Lastest published events

Partial Outage at Sydney Location (Vultr)

UI Issue - Stuck Processes

Linode Jakarta Partial Outage

Cloudways Services, Components and Regions

Recent Cloudways events

Planned Maintenance - Cloudways Billing, Invoice & Funds Sections

Partial Outage at Sydney Location (Vultr)

UI Issue - Stuck Processes

Linode Jakarta Partial Outage

Cloudways Autonomous: Partial Service Degradation in US (South Carolina)

AWS Middle East (Bahrain) Outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!