Oct <var data-var='date'> 1</var>, <var data-var='time'>06:50</var> UTC Identified - We are currently investigating an issue impacting upstream API requests to Vultr. As a result, server management operations involving Vultr instances including launching new servers, cloning existing servers, and executing reboots may time out or fail. Active, running Vultr servers and hosted applications are unaffected and operating normally, as only administrative management actions are impacted. Our team is actively monitoring the upstream response, and we will provide another update as soon as more information becomes available.

Degradation Impacting Vultr Server Operations

Sep <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>06:48</var> UTC Monitoring - The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability. Aug <var data-var='date'>30</var>, <var data-var='time'>10:52</var> UTC Identified - We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.

Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)

Sep <var data-var='date'> 2</var>, <var data-var='time'>01:20</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>07:47</var> UTC Monitoring - Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration. Sep <var data-var='date'> 1</var>, <var data-var='time'>07:42</var> UTC Investigating - We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

Degraded Service Affecting Elastic Email Add-on

Aug <var data-var='date'>28</var>, <var data-var='time'>19:26</var> UTC Resolved - Following the ongoing AWS outage in the ME-Central-1 (UAE) region, we have disabled server provisioning in this region. If you currently have active workloads in ME-Central-1, please migrate them to an alternative region of your choice. Our support team is available if you need guidance or assistance during the migration process. We apologize for the inconvenience and appreciate your cooperation as we take steps to ensure your service reliability. Mar <var data-var='date'> 9</var>, <var data-var='time'>19:10</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> UTC Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> UTC Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (UAE) Outage

Aug <var data-var='date'>28</var>, <var data-var='time'>19:25</var> UTC Resolved - Following the ongoing AWS outage in the ME-SOUTH-1 (Bahrain) region, we have disabled server provisioning in this region. If you currently have active workloads in ME-SOUTH-1, please migrate them to an alternative region of your choice. Our support team is available if you need guidance or assistance during the migration process. We apologize for the inconvenience and appreciate your cooperation as we take steps to ensure your service reliability. Mar <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:28</var> UTC Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> UTC Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (Bahrain) Outage

Aug <var data-var='date'>27</var>, <var data-var='time'>12:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>07:07</var> UTC Update - The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard. May <var data-var='date'>16</var>, <var data-var='time'>09:49</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.

MANDATORY MAINTENANCE: Server Restart Required

Aug <var data-var='date'>25</var>, <var data-var='time'>08:30</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>22:04</var> UTC Monitoring - Our DigitalOcean Engineering team has implemented mitigation measures to address the issue affecting the DigitalOcean public API and Cloud Control Panel. We are seeing requests succeed, and users should now be able to access the Cloud Control Panel and issue/receive API requests normally. We are currently monitoring the situation to ensure that the service has returned to normal operation and remains stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>18:36</var> UTC Investigating - Our DigitalOcean Engineering team is investigating an issue affecting the DigitalOcean Public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and server provisioning. The team is actively working to identify and resolve the issue. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

DigitalOcean Public API Degradation

Aug <var data-var='date'>22</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>12:10</var> UTC Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window: Activity start time: 22nd August, 05:00 UTC Activity end time: 22nd August, 05:15 UTC Impact Area: - Access to the Cloudways login page may become temporarily unavailable during this maintenance window. The Cloudways Platform will remain operational. - There will be no impact on your site’s overall availability. We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Scheduled Platform Maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>12:25</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:52</var> UTC Monitoring - The WP Rocket team has released hotfix version v3.23.2.2, which addresses and resolves the issue. Users experiencing this issue are advised to update to WP Rocket v3.23.2.2. Detailed information regarding this issue is available on the WP Rocket Status Page https://status.wp-rocket.me/. Thank you for your patience and cooperation as this issue was investigated and resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:24</var> UTC Identified - We have identified an issue causing fatal errors (500 error) on WordPress applications running WordPress 7.1 alongside the WP Rocket plugin. The WP Rocket team has confirmed the issue and is actively working on a resolution. You can monitor their progress and view real-time updates directly on the official WP Rocket Status Page available on this link https://status.wp-rocket.me/. We sincerely apologize for any disruption this may cause and appreciate your patience while a fix is being deployed.

WP Rocket incompatibility with WordPress 7.1 (fatal errors)

Aug <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:56</var> UTC Scheduled - We will be conducting an important platform maintenance to enhance performance and reliability during the following window: Activity start time: Sunday 16th August, 03:30 UTC Activity end time: Sunday 16th August, 04:30 UTC Impact Area during the activity: - Cloudways Platform will temporarily experience downtime. - There will be no impact on your site's overall availability. We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Aug <var data-var='date'>11</var>, <var data-var='time'>23:46</var> UTC Resolved - The issue has been fully resolved and all services are now back to normal operation. We apologize for any inconvenience caused and thank you for your patience. Aug <var data-var='date'>11</var>, <var data-var='time'>21:43</var> UTC Monitoring - The services are being restored, and our team is closely monitoring progress. We anticipate things returning to normal within a few hours and will update you as soon as we have more information. Aug <var data-var='date'>11</var>, <var data-var='time'>20:39</var> UTC Identified - We are still working on the outages affecting Google Cloud servers across multiple regions. Our engineering team is actively coordinating with the relevant infrastructure teams to identify the root cause and is working toward resolution. We will share the next update as soon as new information becomes available. Thank you for your patience and kind understanding. Aug <var data-var='date'>11</var>, <var data-var='time'>18:18</var> UTC Investigating - We are currently experiencing an outage with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue.  We will share additional updates as we have more information.

Service Disruption - Google Cloud Servers

Aug <var data-var='date'> 9</var>, <var data-var='time'>07:11</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>21:33</var> UTC Identified - We have identified an issue with our service provider, DigitalOcean, affecting their servers. Customers may experience failures when creating new servers and performing Disaster Recovery operations. The issue is limited to DigitalOcean servers. Their team is working to fix the issue and we will provide further updates as more information becomes available.

DigitalOcean || Server Provisioning Issue

Aug <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:18</var> UTC Monitoring - We have just conducted an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window. To ensure full platform stability and a seamless rollout, our engineering team is taking extra care during this process. Original Window: August 8, 06:00 UTC – 06:30 UTC Current Status: In Monitoring While all core platform remains functional, we are closely managing the update. Your cooperation in this regard is highly appreciated.

Monitoring on Recent Platform Maintenance activity

Aug <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:06</var> UTC Scheduled - We will be conducting an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window: Activity start time: 8th August, 06:00 UTC Activity end time: 8th August, 06:30 UTC Impact Area during the activity: Cloudways Platform will temporarily experience downtime. Server and application management operations may experience temporary slowness or brief service reloads during updates. We will promptly inform you as soon as this maintenance is completed. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Planned Maintenance - Cloudways Platform

Aug <var data-var='date'> 4</var>, <var data-var='time'>06:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>06:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> UTC Investigating - We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

Issue with Rackspace Email Addon

Aug <var data-var='date'> 3</var>, <var data-var='time'>22:29</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:23</var> UTC Investigating - Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.

Issue with Inbox on Support Chat Tool

Jul <var data-var='date'>26</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>18:01</var> UTC Scheduled - We will be performing planned maintenance on our billing infrastructure to enhance overall performance, stability, and system reliability. Activity Time Start Time: 26th July at 06:00 UTC End Time: 26th July at 07:30 UTC Impact Area: - Platform Accessibility: The platform will remain fully accessible throughout the maintenance window. - Billing Services: You may experience brief, minor delays when accessing the billing section while updates are being applied. - Other Operations: All core platform features including server management, deployments, and regular account operations will continue to function normally without disruption. We will update this status page as soon as the maintenance is complete. Thank you for your patience as we work to keep our systems running smoothly. If you have any questions, please feel free to reach out to our support team.

Planned Maintenance: Billing Infrastructure Upgrade

Jul <var data-var='date'>24</var>, <var data-var='time'>06:36</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>06:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>17:34</var> UTC Investigating - We are aware that https://feedback.cloudways.com/ is currently inaccessible for our users. Our engineering team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.

Service Disruption: feedback.cloudways.com

Jul <var data-var='date'>19</var>, <var data-var='time'>10:21</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>08:24</var> UTC Identified - We are investigating a connectivity issue with DigitalOcean in Bangalore. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

Connectivity Issue || Bangalore (BLR1) || DigitalOcean

Jul <var data-var='date'>17</var>, <var data-var='time'>13:33</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>20:57</var> UTC Identified - We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

Jul <var data-var='date'>15</var>, <var data-var='time'>08:18</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues. Jul <var data-var='date'>14</var>, <var data-var='time'>13:19</var> UTC Monitoring - The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability. Jul <var data-var='date'>14</var>, <var data-var='time'>10:08</var> UTC Investigating - Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

Cloudways Autonomous: Partial Service Degradation in London

Jul <var data-var='date'>13</var>, <var data-var='time'>15:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>15:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>12:26</var> UTC Identified - Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.

VULTR Outage Affecting Frankfurt Region

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> UTC Monitoring - We have identified the root cause affecting the Platform Console UI and have deployed a fix. Users should now be able to log in and navigate the dashboard normally without experiencing unexpected logouts. We are closely monitoring the platform's stability to ensure performance remains optimal. Thank you for your patience while we resolved this. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> UTC Investigating - We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard. Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational. We sincerely apologize for the disruption and will provide another update as soon as more information becomes available.

Cloudways Platform UI issues

Jul <var data-var='date'> 1</var>, <var data-var='time'>09:35</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues. Jun <var data-var='date'>30</var>, <var data-var='time'>15:53</var> UTC Monitoring - We are seeing positive signs of recovery following the storage malfunction in the USSC Region. The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability. We will provide a further update once we have confirmed complete resolution. We appreciate your patience throughout this incident. Jun <var data-var='date'>30</var>, <var data-var='time'>12:36</var> UTC Investigating - We are currently experiencing an infrastructure issue caused by a storage malfunction in USSC Region. This may result in degraded performance or service disruptions for some users. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for the inconvenience.

Autonomous: Storage Issue in US South Carolina Region

Jun <var data-var='date'>23</var>, <var data-var='time'>02:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>09:56</var> UTC Investigating - Our upstream provider, Vultr, is currently experiencing a partial outage at their Frankfurt, Germany location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Is Cloudways down?

Cloudways status is DEGRADED

Components with issues

Lastest published events

Degradation Impacting Vultr Server Operations

Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)

Degraded Service Affecting Elastic Email Add-on

Cloudways Services, Components and Regions

Recent Cloudways events

Degradation Impacting Vultr Server Operations

Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)

Degraded Service Affecting Elastic Email Add-on

AWS Middle East (UAE) Outage

AWS Middle East (Bahrain) Outage

MANDATORY MAINTENANCE: Server Restart Required