May <var data-var='date'>20</var>, <var data-var='time'>12:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>02:48</var> UTC Monitoring - DO team has implemented mitigation measures for the infrastructure issue affecting Block Storage Volumes in the NYC3 region. The team is monitoring the situation, and we will share another update once the issue is fully resolved May <var data-var='date'>20</var>, <var data-var='time'>01:31</var> UTC Investigating - We are observing an issue with some of the Block Storage Volume Performance in the New York region on Digital Ocean. During this time, users may experience degraded write performance and intermittent impact to services dependent on the affected storage infrastructure. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.

Digital Ocean Block Storage Performance Issue - New York Region

May <var data-var='date'>19</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>14:21</var> UTC Investigating - Our upstream provider, Vultr, is currently experiencing a partial outage at their Seoul, Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Vultr Partial Outage (Seoul, Korea)

May <var data-var='date'>16</var>, <var data-var='time'>09:49</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.

MANDATORY MAINTENANCE: Server Restart Required

May <var data-var='date'>11</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>15:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>15:40</var> UTC Scheduled - Our cloud provider has recommended upgrading several Kubernetes clusters to maintain platform reliability and address underlying technical requirements. As part of our proactive infrastructure maintenance strategy, we will be performing scheduled cluster upgrades and maintenance activities from 8:45 AM Pacific Standard Time (PST) onwards. During this maintenance window, some customers may experience brief service interruptions or temporary performance degradation. However, the platform will remain operational throughout the activity, and our teams will closely monitor the environment to minimize impact and ensure service stability. The anticipated time to complete this activity is 2:00 PM Pacific Standard Time (PST) onwards.

Cloudways Autonomous: Maintenance

May <var data-var='date'> 9</var>, <var data-var='time'>01:15</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>20:08</var> UTC Investigating - We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause

Let's Encrypt API Outage

May <var data-var='date'> 8</var>, <var data-var='time'>11:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>08:07</var> UTC Monitoring - The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team. We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required. Thank you for your patience and understanding. May <var data-var='date'> 8</var>, <var data-var='time'>05:45</var> UTC Investigating - We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions. The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

VULTR Sydney/Melbourne Region Outage

May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>10:11</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> UTC Scheduled - We will be performing a rolling update of the Apache HTTP Server across our all servers. This update upgrades Apache from version 2.4.66 to 2.4.67. Activity Time: Activity start time: 6th May, 09:00 UTC Activity end time: 6th May, 19:00 UTC Impact Area: Security: Cloudways users are not impacted by the recently detected vulnerability (CVE-2026-23918) in Apache v2.4.66 due to our platform’s security configurations. However, we are proactively updating to the latest stable version (2.4.67) to ensure continued server hardening. Service Restart: Please note that Apache will restart once during this update to apply the changes. Your site may experience a brief interruption during this period. Duration: This update is being rolled out in phases and may take up to 10 hours to complete across the entire fleet. We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Apache HTTP Server version upgrade

Apr <var data-var='date'>30</var>, <var data-var='time'>08:32</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>21:58</var> UTC Investigating - Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Partial Outage at Seoul - Korea Location (Vultr)

Apr <var data-var='date'>29</var>, <var data-var='time'>23:27</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>19:46</var> UTC Monitoring - We have implemented a fix for this issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed. Apr <var data-var='date'>29</var>, <var data-var='time'>19:37</var> UTC Identified - We are currently investigating an issue related to the Cloudways Platform dashboard. While our servers remain fully operational and all hosted websites are working fine, some users may experience slow loading times or temporary errors when accessing their account or platform details. Our engineering team has implemented a fix and we are currently monitoring the situation to ensure full stability. We will provide further updates as they become available. Thank you for your patience.

Cloudways Account Dashboard Issue

Apr <var data-var='date'>21</var>, <var data-var='time'>02:15</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>14:51</var> UTC Monitoring - A fix has been implemented by the cloud provider team and they are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>12:33</var> UTC Investigating - Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.

Connectivity Issue - Linode Frankfurt

Apr <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> UTC Scheduled - We will be performing scheduled maintenance on the Cloudways Platform to improve billing experience. Activity start time: 15th April 2026, 11:00 UTC Activity end time: 17th April 2026, 17:00 UTC Impact Area: Access to your account profile, real-time billing, payments, invoices, and funds will be temporarily unavailable. Your hosted servers and websites will remain fully operational and will not be affected by this activity. The activity is expected to take approximately 2 days. We will update this status page as soon as this maintenance is complete. We apologize for any inconvenience and appreciate your understanding as we perform these essential updates.

Planned Maintenance - Cloudways Billing, Invoice & Funds Sections

Apr <var data-var='date'>14</var>, <var data-var='time'>15:00</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>12:33</var> UTC Investigating - We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.

Chat Tool Service Disruption

Apr <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:58</var> UTC Investigating - Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.

Partial Outage at Sydney Location (Vultr)

Apr <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>06:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC Investigating - We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.

UI Issue - Stuck Processes

Mar <var data-var='date'>25</var>, <var data-var='time'>15:30</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>18:18</var> UTC Monitoring - Linode has confirmed that the connectivity issues in their Jakarta region have been addressed. Their team will continue to monitor the situation to ensure stability. Mar <var data-var='date'>20</var>, <var data-var='time'>11:42</var> UTC Identified - Our upstream provider, Linode, is currently experiencing a partial outage in their Jakarta region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Linode Jakarta Partial Outage

Mar <var data-var='date'>17</var>, <var data-var='time'>09:20</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues. Mar <var data-var='date'>16</var>, <var data-var='time'>22:37</var> UTC Monitoring - Storage service is stable and fully restored. Our team continues to monitor system performance. Mar <var data-var='date'>16</var>, <var data-var='time'>21:06</var> UTC Investigating - Some Cloudways Autonomous applications hosted in the US region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

Cloudways Autonomous: Partial Service Degradation in US (South Carolina)

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:28</var> UTC Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> UTC Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (Bahrain) Outage

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:10</var> UTC Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> UTC Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> UTC Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

AWS Middle East (UAE) Outage

Feb <var data-var='date'>13</var>, <var data-var='time'>07:16</var> UTC Resolved - The issue has been resolved. Please contact our support if you continue to experience any related issues. Feb <var data-var='date'>12</var>, <var data-var='time'>22:47</var> UTC Monitoring - Storage service is stable and fully restored. Our team continues to monitor system performance. Feb <var data-var='date'>12</var>, <var data-var='time'>14:48</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>12</var>, <var data-var='time'>14:43</var> UTC Investigating - Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

Cloudways Autonomous: Partial Service Degradation

Jan <var data-var='date'>28</var>, <var data-var='time'>15:34</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>13:04</var> UTC Investigating - Our upstream provider Vultr is currently experiencing a partial outage in their Singapore region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Vultr Singapore Partial Outage

Jan <var data-var='date'>22</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:24</var> UTC Scheduled - We will be conducting an important server maintenance to enhance security and reliability during the following window: Activity start time: 22nd January, 07:00 UTC Activity end time: 22nd January, 11:00 UTC Impact areas during the activity: - The Redis package will be upgraded. No existing configuration will be replaced. - During the upgrade, Redis may temporarily refuse connections. Non-impacted areas: - For those not utilizing Redis or Object Cache Pro, there will be no impact on your site's overall availability. We will promptly update our status page as soon as this maintenance is completed. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.

Scheduled Maintenance - Cloudways Managed Servers

Jan <var data-var='date'>21</var>, <var data-var='time'>08:20</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>10:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>19</var>, <var data-var='time'>10:07</var> UTC Investigating - Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.

Elastic Email Degraded Services

Jan <var data-var='date'>19</var>, <var data-var='time'>10:01</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>09:12</var> UTC Investigating - We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

Email Delivery Latency Affecting Login Verification

Jan <var data-var='date'> 9</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>19:48</var> UTC Identified - We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.

Issue with Support Chat Tool

Jan <var data-var='date'> 5</var>, <var data-var='time'>15:50</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> UTC Investigating - We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Is Cloudways down?

Cloudways status is PARTIAL OUTAGE

Components with issues

Lastest published events

Digital Ocean Block Storage Performance Issue - New York Region

Vultr Partial Outage (Seoul, Korea)

MANDATORY MAINTENANCE: Server Restart Required

Cloudways Services, Components and Regions

Recent Cloudways events

Digital Ocean Block Storage Performance Issue - New York Region

Vultr Partial Outage (Seoul, Korea)

MANDATORY MAINTENANCE: Server Restart Required

Cloudways Autonomous: Maintenance

Let's Encrypt API Outage

VULTR Sydney/Melbourne Region Outage

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Is Cloudways down?

Cloudways status is PARTIAL OUTAGE

Components with issues

Lastest published events

Digital Ocean Block Storage Performance Issue - New York Region

Vultr Partial Outage (Seoul, Korea)

MANDATORY MAINTENANCE: Server Restart Required

Cloudways Services, Components and Regions

Recent Cloudways events

Digital Ocean Block Storage Performance Issue - New York Region

Vultr Partial Outage (Seoul, Korea)

MANDATORY MAINTENANCE: Server Restart Required

Cloudways Autonomous: Maintenance

Let's Encrypt API Outage

VULTR Sydney/Melbourne Region Outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!