Status: Resolved The issue has now been resolved, and package caching to the repositories has resumed.
Packages pulled between 17:00 and 18:45 UTC will be missing from the repositories. These missing packages will be cached during subsequent pulls.


Note: Package caching to the repositories was impacted. Package pulls remained unaffected throughout the incident. Webhooks subscribed to the Package Downloaded event were also impacted during this period, and missed events will not be replayed. Affected components
 <ul>
 <li>Upstreams (Operational)</li>
 </ul>

New upstream packages may not appear in repositories

Status: Resolved Scope has been determined to be non-production only, so the incident is marked as non-impacting. Affected components
 <ul>
 <li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
 </ul>

Intermittent UI timeouts affecting the Package view

Status: Resolved No further impact to API or Web applications outside of the 1 minute window Affected components
 <ul>
 <li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
<li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Legacy Web App (cloudsmith.io) (Operational)</li>
 </ul>

Errors affecting API and web requests

Status: Resolved We have confirmed that our work has returned services to normal operations. Affected components
 <ul>
 <li>Package Downloads (Operational)</li>
 </ul>

Download Request Latency for Python Packages

Status: Resolved We've reverted a change and confirmed resolution. 

This did not impact Enterprise (custom) domains or Enterprise Customers with custom domains. Affected components
 <ul>
 <li>Package Downloads (Operational)</li>
<li>Package Uploads (Operational)</li>
 </ul>

Intermittent authentication failures affecting Docker and Helm OCI logins in all regions

Status: Resolved Packages have successfully resynced and package syncing is operating as expected Affected components
 <ul>
 <li>Package Sync (Operational)</li>
 </ul>

Intermittent RPM package upload sync failures affecting package synchronization

Status: Resolved We have confirmed that our change has returned stability to the service Affected components
 <ul>
 <li>Package Downloads (Operational)</li>
 </ul>

Status: Resolved Services have become fully operational and the backfill for the impacted SBOMs have completed. We are continuing to monitor the platform to ensure stability. Affected components
 <ul>
 <li>Package Sync (Operational)</li>
<li>Security Scanning (Operational)</li>
 </ul>

Intermittent failures when syncing Docker images.

Status: Resolved Services have recovered and we are continuing to monitor the platform to ensure stability. Affected components
 <ul>
 <li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Package Downloads (Operational)</li>
 </ul>

Minor service degradation in Europe region

Status: Resolved System has returned to normal operational levels. Affected components
 <ul>
 <li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
<li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Legacy Web App (cloudsmith.io) (Operational)</li>
 </ul>

Partial outage impacting normal operations globally

Status: Resolved All systems are operational. Affected components
 <ul>
 <li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Package Downloads (Operational)</li>
 </ul>

Elevated API and package download latency in Europe and US East regions

Status: Resolved The mitigation steps taken have resolved the issue. Latency has returned to normal levels, and we will continue monitoring for stability. Affected components
 <ul>
 <li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Package Downloads (Operational)</li>
 </ul>

Status: Resolved The system is operational, and we've resolved the backfill operation and our additional performance enhancements. Affected components
 <ul>
 <li>Continuous Security (Early Access) (Operational)</li>
 </ul>

Update - Early Access - Policy Evaluation & Security Enrichment Delays:

Status: Complete We have migrated this maintenance to an incident. Affected components
 <ul>
 <li>Continuous Security (Early Access) (Operational)</li>
 </ul>

Maintenance: Policy evaluation and security enrichment

Status: Resolved No further impacts were noted during the monitoring. All services are working as expected. Affected components
 <ul>
 <li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
<li>REST API (api.cloudsmith.io) (Operational)</li>
 </ul>

Increase in Request Times across regions

Status: Resolved Performance has returned to normal in the Europe region. Affected components
 <ul>
 <li>Package Downloads (Operational)</li>
 </ul>

Elevated API and package download latency in Europe region

Status: Resolved We've validated across our platform and confirmed all services are operating normally Affected components
 <ul>
 <li>Audit and Client Log Exports (Operational)</li>
<li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
<li>Legacy Web App (cloudsmith.io) (Operational)</li>
<li>Datadog (Operational)</li>
 </ul>

Errors when querying analytics data

Status: Resolved We can confirm the issue has been resolved. Affected components
 <ul>
 <li>Package Downloads (Operational)</li>
 </ul>

Elevated package download error rates affecting US region

Status: Resolved We can confirm the issue has been fully resolved. Affected components
 <ul>
 <li>Enterprise Policy Manager (Early Access) (Operational)</li>
<li>Cloudsmith Web App (app.cloudsmith.com) (Operational)</li>
<li>Package Sync (Operational)</li>
<li>Upstreams (Operational)</li>
<li>Legacy Web App (cloudsmith.io) (Operational)</li>
<li>Continuous Security (Early Access) (Operational)</li>
<li>Security Scanning (Operational)</li>
<li>Package Uploads (Operational)</li>
<li>REST API (api.cloudsmith.io) (Operational)</li>
<li>Broadcasts (broadcast.cloudsmith.com) (Operational)</li>
<li>Package Downloads (Operational)</li>
 </ul>

Is Cloudsmith down?

Cloudsmith status is UP

Lastest published events

New upstream packages may not appear in repositories

Intermittent UI timeouts affecting the Package view

Errors affecting API and web requests

Cloudsmith Services, Components and Regions

Recent Cloudsmith events

New upstream packages may not appear in repositories

Intermittent UI timeouts affecting the Package view

Errors affecting API and web requests

Download Request Latency for Python Packages

Intermittent authentication failures affecting Docker and Helm OCI logins in all regions

Intermittent RPM package upload sync failures affecting package synchronization