Mar <var data-var='date'>24</var>, <var data-var='time'>15:35</var> EDT Resolved - We confirm that the update rolled out today has fixed the issue.Mar <var data-var='date'>24</var>, <var data-var='time'>14:18</var> EDT Monitoring - We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.Mar <var data-var='date'>24</var>, <var data-var='time'>12:51</var> EDT Investigating - We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.

Management of API credentials is currently experiencing issues

Mar <var data-var='date'>19</var>, <var data-var='time'>14:38</var> EDT Resolved - The recent sign-up issue has been resolved. All services are now operating normally.Mar <var data-var='date'>19</var>, <var data-var='time'>13:13</var> EDT Monitoring - A fix for this issue has been deployed, and we are currently monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>12:48</var> EDT Investigating - We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

Errors with Account Creation

Mar <var data-var='date'>12</var>, <var data-var='time'>05:23</var> EDT Resolved - The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.Mar <var data-var='date'>11</var>, <var data-var='time'>16:36</var> EDT Monitoring - We have resolved the issues and are monitoring.Mar <var data-var='date'>11</var>, <var data-var='time'>14:19</var> EDT Investigating - We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

Issues with MediaFlows Event Triggers

Feb <var data-var='date'>26</var>, <var data-var='time'>13:22</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>11:27</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>26</var>, <var data-var='time'>07:50</var> EST Identified - We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.

Saved search fails for SMDs with spaces in name.

Feb <var data-var='date'>11</var>, <var data-var='time'>02:04</var> EST Resolved - The issue has been resolved, and system performance has returned to normal.Feb <var data-var='date'>10</var>, <var data-var='time'>12:55</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>10</var>, <var data-var='time'>10:44</var> EST Investigating - From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.

High latency when using the Cloudinary console

Feb <var data-var='date'>10</var>, <var data-var='time'>07:02</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>03:21</var> EST Identified - Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.

Search API and Media Library Issues

Jan <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>10:56</var> EST Monitoring - Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.Jan <var data-var='date'> 8</var>, <var data-var='time'>10:47</var> EST Investigating - Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

Degraded performances when using the Media Library

Jan <var data-var='date'> 5</var>, <var data-var='time'>02:52</var> EST Resolved - A fix has been implemented and this issue has been resolvedJan <var data-var='date'> 4</var>, <var data-var='time'>15:38</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 4</var>, <var data-var='time'>14:03</var> EST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 4</var>, <var data-var='time'>12:51</var> EST Investigating - We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

Jan <var data-var='date'> 4</var>, <var data-var='time'>03:42</var> EST Resolved - During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.Jan <var data-var='date'> 4</var>, <var data-var='time'>03:06</var> EST Monitoring - During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

Creative Approval Workflow Unavailable

Dec <var data-var='date'>21</var>, <var data-var='time'>09:43</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>21</var>, <var data-var='time'>05:50</var> EST Monitoring - At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

Billing Dashboard and Plans Outage

Dec <var data-var='date'>15</var>, <var data-var='time'>14:32</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>15</var>, <var data-var='time'>12:42</var> EST Monitoring - A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.Dec <var data-var='date'>15</var>, <var data-var='time'>11:51</var> EST Update - We are working on deploying a fix for this issue; we'll provide a further update after the deployment is completeDec <var data-var='date'>15</var>, <var data-var='time'>10:10</var> EST Identified - We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations

Failed transformation requests with combination of Strict Transformations and Auto-Upload

Dec <var data-var='date'>10</var>, <var data-var='time'>08:18</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>08:18</var> EST Update - We are continuing to monitor for any further issues.Dec <var data-var='date'>10</var>, <var data-var='time'>07:50</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>10</var>, <var data-var='time'>07:30</var> EST Identified - Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.

Media Library Widget login error

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:24</var> EST Monitoring - Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:24</var> EST Identified - Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:16</var> EST Investigating - We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

Cloudinary Support Portal Outage

Nov <var data-var='date'>27</var>, <var data-var='time'>04:12</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>25</var>, <var data-var='time'>03:01</var> EST Monitoring - Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.Nov <var data-var='date'>21</var>, <var data-var='time'>13:47</var> EST Update - To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnamesNov <var data-var='date'>21</var>, <var data-var='time'>11:36</var> EST Update - We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.Nov <var data-var='date'>21</var>, <var data-var='time'>03:17</var> EST Investigating - Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new

Delivery hostname res.cloudinary.com is blocked in Indonesia

Nov <var data-var='date'>10</var>, <var data-var='time'>11:31</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>10</var>, <var data-var='time'>05:48</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>10</var>, <var data-var='time'>05:28</var> EST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>10</var>, <var data-var='time'>05:26</var> EST Investigating - Media Library Widget access is limited to first cloud in account.

Media Library Widget Access Limited

Oct <var data-var='date'>22</var>, <var data-var='time'>10:58</var> EDT Resolved - A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.Oct <var data-var='date'>22</var>, <var data-var='time'>10:41</var> EDT Identified - The source of the issue has been identified, and a fix will be deployed as soon as possibleOct <var data-var='date'>22</var>, <var data-var='time'>10:01</var> EDT Investigating - We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.

Asset thumbnails not loading correctly in Media Library Widget

Oct <var data-var='date'>21</var>, <var data-var='time'>11:30</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>03:08</var> EDT Update - We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.Oct <var data-var='date'>20</var>, <var data-var='time'>16:39</var> EDT Monitoring - We have identified that Amazon's Rekognition service is currently down.Oct <var data-var='date'>20</var>, <var data-var='time'>13:53</var> EDT Identified - We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.Oct <var data-var='date'>20</var>, <var data-var='time'>11:56</var> EDT Update - Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.Oct <var data-var='date'>20</var>, <var data-var='time'>10:23</var> EDT Investigating - We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.Oct <var data-var='date'>20</var>, <var data-var='time'>05:37</var> EDT Monitoring - The services are recovering and are being closely monitored.Oct <var data-var='date'>20</var>, <var data-var='time'>05:12</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>04:12</var> EDT Update - The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.Oct <var data-var='date'>20</var>, <var data-var='time'>03:51</var> EDT Investigating - We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.

Degraded Performance in US Datacenter

Oct <var data-var='date'>21</var>, <var data-var='time'>10:01</var> EDT Resolved - The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.Oct <var data-var='date'>20</var>, <var data-var='time'>16:40</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>09:29</var> EDT Investigating - Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

Degraded Performance - Usage Data & Reporting Delays

Oct <var data-var='date'>16</var>, <var data-var='time'>16:21</var> EDT Resolved - We've confirmed that any backlog was processed and the system is stable.Oct <var data-var='date'>16</var>, <var data-var='time'>03:52</var> EDT Monitoring - We experienced a failure in delivering webhook notifications starting at around 05:57 UTC, lasting approximately 1.5 hours. The issue has been resolved, and we are currently monitoring to ensure system stability.

Elevated Errors in Webhook Notifications

Oct <var data-var='date'>16</var>, <var data-var='time'>08:16</var> EDT Resolved - The incident has been resolved. If you continue to experience issues, please contact Support for assistance.Oct <var data-var='date'>16</var>, <var data-var='time'>04:10</var> EDT Monitoring - A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system.Oct <var data-var='date'>16</var>, <var data-var='time'>03:36</var> EDT Investigating - We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.

Elevated Errors on Transformations

Sep <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> EDT Resolved - We have been informed of a security incident involving Drift, a third-party application previously integrated with our Salesforce environment as part of Cloudinary’s support processes. This incident is part of a broader issue affecting multiple organizations that use these services. Immediately upon learning of the situation, we disabled all connections between Cloudinary’s systems and Drift. We are actively working with Salesforce, Drift, and other relevant parties to support the ongoing investigation and to ensure the continued security of our data and systems. At this time, our review indicates that no data stored within Cloudinary’s products or core systems has been affected. The information involved appears limited to standard business contact details and certain support communications managed through Salesforce. Customers impacted by this incident have been notified directly with guidance and recommended next steps. As always, we encourage all customers to remain vigilant for any phishing or social engineering attempts that could result from incidents of this nature.

Third-Party Security Incident Impacting Salesforce Integration via Drift

Aug <var data-var='date'>25</var>, <var data-var='time'>08:19</var> EDT Resolved - API calls to api.cloudinary.com for clouds in EU/AP geo-regions may have experienced failures with 404 status code responses at approximately 7:20-11:20 UTC.

API calls for clouds in EU/AP geo-region may result in 404

Aug <var data-var='date'>13</var>, <var data-var='time'>16:21</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'>13</var>, <var data-var='time'>15:52</var> EDT Monitoring - On Wednesday, August 13, 2025, at 19:48:15 UTC, our team identified the cause of the issue with the collections and reverted to a known working version. We expect the Collection's functionality to be fully restored, and we are continually monitoring the status.Aug <var data-var='date'>13</var>, <var data-var='time'>15:33</var> EDT Investigating - We are currently investigating a small subset of collections that are made public are not being detected.

Collections are not being detected

Aug <var data-var='date'> 7</var>, <var data-var='time'>03:33</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>23:41</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 6</var>, <var data-var='time'>22:09</var> EDT Investigating - We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

Elevated error rates in Cloudinary Background Removal

Jul <var data-var='date'>13</var>, <var data-var='time'>15:00</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>13</var>, <var data-var='time'>14:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>13</var>, <var data-var='time'>14:29</var> EDT Identified - An issue has been identified in the Video App and Developer Dashboard resulting in modules not loading that began at 9 UTC. A Fix is being actively worked on and will be deployed within the hour.

Is Cloudinary down?

Cloudinary status is UP

Lastest published events

Management of API credentials is currently experiencing issues

Errors with Account Creation

Issues with MediaFlows Event Triggers

Cloudinary Services, Components and Regions

Recent Cloudinary events

Management of API credentials is currently experiencing issues

Errors with Account Creation

Issues with MediaFlows Event Triggers

Saved search fails for SMDs with spaces in name.

High latency when using the Cloudinary console

Search API and Media Library Issues

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Is Cloudinary down?

Cloudinary status is UP

Lastest published events

Management of API credentials is currently experiencing issues

Errors with Account Creation

Issues with MediaFlows Event Triggers

Cloudinary Services, Components and Regions

Recent Cloudinary events

Management of API credentials is currently experiencing issues

Errors with Account Creation

Issues with MediaFlows Event Triggers

Saved search fails for SMDs with spaces in name.

High latency when using the Cloudinary console

Search API and Media Library Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!